The top 7 Technical Support courses you need to take

1. Introduction to Technical Support

Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin this self-paced course by learning what Informational Technology (IT) support is all about. You'll find out the roles and responsibilities of Technical Support professionals and become familiar with all the different career paths you can take in Technical Support. You will also hear from experts in the IT industry about getting started in the field and how you can pursue this career without prior experience or degrees. You'll also learn some basics about the technology that technical support professionals use. You will hear from industry insiders about how you can develop a customer support mindset and how to talk with customers and solve their problems. You will gain insights into performance evaluation, career paths, and the industry-recognized certifications that can propel your technical support career forward. You'll then gain a comprehensive understanding of support tools and support channels and how they streamline issue resolution. You will also learn about the importance of Service-Level Agreements (SLAs) and how they contribute to delivering exceptional support experiences. Next you will explore ticketing systems, a fundamental component of modern technical support. You'll learn about their features, benefits, and the lifecycle of a ticket or a support issue. Moreover, you'll immerse yourself in tech support methodologies, frameworks, and the art of effective documentation. The course wraps up with a project that provides you with the opportunity to use a ticketing system hands-on and simulate the work that IT Support Specialists and Helpdesk Technician’s perform...

2. IT Troubleshooting Technical Support IT Support Desktop Help

4.8

(99)

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What is SoftwareWhat is the software's you learn in learn about the software's what kind of software is available and how in style the software's and how uninstall the software Center operating systemsyou learn about the operating system the basic core of the subject you learn be about the operating system how run the operating system and what is the best institute to operating system these are the help you to learn the basics about the fundamentals of operating system which operating system is best and q queries which help you to learn about the what is the fundamentals of which traffic help you to be good in it supporting and how you solve the problems and related to it task if you were found anywhere in your organizations are any interesting where you are you working these are you strategies which help you to learn and become expert in your tradeIT Troubleshooting  IT Support It troubleshooting technical support it desktop support tutorials you learn about the IT tutorials IT fundamentals it in shelf and discourage you are learn about the alter table shooting about information technology related if you are going to hide any wear according to the your job so you must be able learn about the IT troubleshooting there are few of fundamentals of the alter table shooting you learn in this cause it's helped you to become a professional and expert in your field of it troubleshooting and it support programming and it support technician u of them is most important which are help you to know about the IT fundamentalsWhat is the career of it troubleshooting it supporthere we discuss about the career of it support it troubleshooting it technician there are very good opportunities available for it support and it career which can help you to learn about the IT fundamentals and there are few Strategies and interest is available where you can find any good job for your choices which help you become a it technician it support program in field of the information technology and computer science...

3. IT Support Technical Skills Helpdesk

4.7

(1,561)

This course is designed to give you a good understanding on IT Support. The course has live real-world hands on training that you can to use in a work environment. This course will give you the basic knowledge, skills and confidence to being learning IT Support. The course is designed to help you get familiar with real world technologies used in a work environment. You will learn the below in this courseWhat is active directory. How to share folders. What is office 365. How to fix your resume. What is windows 10 and how to troubleshoot it. What is a ticketing system and how to get it for free. How to unlock accounts and reset passwords on active directoryHow to access a client with MFA 2 factor authenticationExchange mailbox access. How to give someone access to a calendar. How to answer a phone call with a client. How to remote into someone machine/pc. How to troubleshoot hardware issues. How to apply to jobs. How to troubleshoot outlook issues. How to troubleshoot mobile devices. How to troubleshoot mac/android devices. What is RSAT Tools?How to fix an issue with a computer that fell off the domainWho is this course for: This is for someone brand new starting out in the job market who has little to entry level skills. This is the perfect combination for someone who read the comptia a+ and wants to learn more about what you see on the job market. Reading the A+ and taking this course will make you well rounded...

4. IT Support Technical Skills Bootcamp

4.5

(1,653)

The training bootcamp is aimed at IT professionals or those seeking to enter the industry. This training focuses on the practical aspects of technical support jobs. After completing all parts of this training, students can apply to enter IT support roles with confidence. By completing the tasks, you will improve your practical skills in supporting, installing, configuring, and maintaining Operating Systems, maintaining Microsoft Windows and troubleshooting Microsoft Windows and networks, managing users, workstations and shared resources, security, and implementing operational procedures. The full training will cover: Windows services, operating system installations, web servers, remote access services, file & print services, user account management, OU's, Active Directory management, GPOs, disk management, patch management, and performance monitoring. What is Jobskillshare Training?Our Managed Learning blends online on-demand video lectures with hands-on practice labs. Reinforce your knowledge by accessing REAL equipment online with no restrictions and full administrator privileges in real-time. Jobskillshare collaborates with industry leaders to provide the most hands-on IT training using TestOut and real-live practice labs. This unique approach allows students to gain valuable experience by developing real-world IT skills. Students can practice IT skills in a realistic environment without expensive equipment by simulating hardware, software, operating systems, and entire network environments...

5. IT Deployments - Business & Technical Support Planning

3.9

(161)

Over this course, you'll learn the different aspects that you need to consider when either deploying equipment to a new site, or integrating a pre-existing IT environment from a recently acquired company, topics included on this course are as follows:* Site Survey* Identifying key services* Regulatory considerations* Software and hardware compatibility overview* Identifying custom software and any considerations needed* How to minimise service downtime during a migration* Performance baselines* Post-migration troubleshooting...

6. IT & Technical Support Guide to Helpdesk, Desktop & Servers

4.2

(1,138)

On this course, you will learn how the different levels of IT technical support work, topics include the following:* Service Level Agreements (SLAs)* Data Protection* Assessing User Ability* How to ensure passwords are secure* Ticket escalations and priority exceptionsAlso included on this course are some insider tips, such as how to build useful contacts within your company when you're working at desktop support level. Although this is possible at any level, I've found this be easiest at level 2 as you are more likely to move around to fix issues...