Top 20 companies that use Telephone Calls

2. U.S. Department of the Treasury

How U.S. Department of the Treasury uses Telephone Calls:

• Responded daily to over 100 telephone calls regarding check information and case status.
• Contacted County and Local Clerks jurisdiction telephone calls reminding clerks of the deadlines on all administrative duties by Federal Law ordered.

Most common skills for U.S. Department of the Treasury:

• Treasury
• IRS
• SharePoint
• PowerPoint
• Subpoenas
• Tax Issues

3. Robert Half

How Robert Half uses Telephone Calls:

• Assist Member Services Manager and Representatives with member telephone calls and seminar registrations.
• Answered, screened, and directed telephone calls and e-mails, routing to appropriate personnel.
• Paged individuals to inform them of telephone calls, using paging or interoffice communication equipment.

Most common skills for Robert Half:

• Customer Service
• Expense Reports
• Payroll
• Journal Entries
• Data Entry
• QuickBooks

4. Department Of Military Affairs

Most common skills for Department Of Military Affairs:

• Direct Support
• Defense Travel System
• Financial Statements
• OSHA
• Mortgage Loans
• ArcGIS

5. Kelly Services

How Kelly Services uses Telephone Calls:

• Provide customer service, both in-person and by telephone; screen and direct telephone calls; take and relay messages.

Most common skills for Kelly Services:

• Data Entry
• Sops
• Clean Room Environment
• Product Quality
• Inbound Calls
• PowerPoint

6. UnitedHealth Group

How UnitedHealth Group uses Telephone Calls:

• Researched and resolved issues from eligibility, benefits, claim adjudication, contract set up from provider and member telephone calls.

Most common skills for UnitedHealth Group:

• HIPAA
• Medicaid
• Elasticsearch
• Customer Service
• SAS
• Process Improvement

7. Partners Healthcare Group

Most common skills for Partners Healthcare Group:

• PeopleSoft
• Customer Service
• Go-Live
• Patient Accounts
• Data Analysis
• Financial Data

8. US Oncology Holdings Inc

How US Oncology Holdings Inc uses Telephone Calls:

• Scheduled/performed regular timely follow up telephone calls on all assigned accounts to both patients and insurance companies.

Most common skills for US Oncology Holdings Inc:

• Telephone Calls
• CPT
• PeopleSoft
• Hyperion
• Chemotherapy
• JavaScript

9. Paychex

Most common skills for Paychex:

• Payroll
• Linkedin
• Tax Returns
• Java
• Tax Laws
• IRS

10. State Of Florida

How State Of Florida uses Telephone Calls:

• Screen all telephone calls and respond to inquiries.
• Screened visitors, telephone calls and answered inquiries.
• Receive all incoming and outgoing correspondence and telephone calls.

Most common skills for State Of Florida:

• Medicaid
• Court Orders
• Azure
• GPS
• FDA
• Law Enforcement Agencies

11. Florida Department of Transportation

Most common skills for Florida Department of Transportation:

• Transmitters
• SharePoint
• Payroll
• Computer System
• Linux
• Network Devices

12. Beth Israel Lahey Health

13. My Florida Regional Mls

Most common skills for My Florida Regional Mls:

• Patients
• Customer Satisfaction
• SharePoint
• Press Releases
• Credit Card Transactions
• Business Plan

14. Kroger

How Kroger uses Telephone Calls:

• Answer, respond to, and transfer customer and departmental telephone calls.
• Make telephone calls in support of equipment functions by troubleshooting and scheduling necessary repair/maintenance services.

Most common skills for Kroger:

• Groceries
• Customer Service
• Front End
• Inventory Control
• Sales Floor
• Stock Shelves

15. Trinity Health

Most common skills for Trinity Health:

• Test Results
• Patient Care
• Home Health
• EMR
• Executive Management
• Business Plan

16. Kaiser Permanente

How Kaiser Permanente uses Telephone Calls:

• Answered a large volume of incoming telephone calls and requests from clients Verification of benefits and co-payments.
• Screened and routed incoming telephone calls from physicians, nurses, members, and other departments.
• Handled continuous inbound telephone calls.

Most common skills for Kaiser Permanente:

• Patients
• Customer Service
• Patient Care
• HIPAA
• Process Improvement
• HR

17. Orkin

Most common skills for Orkin:

• Pest Control
• Customer Service
• Customer Accounts
• Customer Complaints
• Customer Retention
• Commercial Buildings

18. Rollins

Most common skills for Rollins:

• Security Systems
• Diesel Engines
• DOT
• Payroll
• CRM
• Financial Reports

19. Sedgwick LLP

How Sedgwick LLP uses Telephone Calls:

• Document telephone conversations that pertinent to the claims process; Log all telephone calls into claims management system

Most common skills for Sedgwick LLP:

• FMLA
• Claims Handling
• Customer Service
• Management System
• Litigation
• EDI

20. ProMedica Toledo Hospital

Most common skills for ProMedica Toledo Hospital:

• Patients
• Urology
• Quality Care
• Nuclear Medicine Procedures
• Computer System
• ICD-9