What is Trouble Tickets?
A trouble ticket is another term for a support/help ticket. At the point when a client or worker has an issue, they present a record, or ticket, to the IT group depicting their issue. The group records significant data on the ticket and uses it for correspondence between the client and the group.
How is Trouble Tickets used?
Zippia reviewed thousands of resumes to understand how trouble tickets is used in different jobs. Explore the list of common job responsibilities related to trouble tickets below:
- Resolve trouble tickets in a timely and appropriate manner.
- Checked for trouble tickets using McAfee Magic TSD.
- Input and create trouble tickets in Remedy.
- Process trouble tickets and requests accurately and efficiently for problem resolutions, expedient access request and equipment procurement.
- Communicate clearly and succinctly with customers regularly to resolve trouble tickets in an expedient and professional manner.
- Documented and resolved work order trouble tickets resulting in higher employee satisfaction and productivity.
Are Trouble Tickets skills in demand?
Yes, trouble tickets skills are in demand today. Currently, 1,534 job openings list trouble tickets skills as a requirement. The job descriptions that most frequently include trouble tickets skills are workstation support technician, computer system technician, and client systems technician.
How hard is it to learn Trouble Tickets?
Based on the average complexity level of the jobs that use trouble tickets the most: workstation support technician, computer system technician, and client systems technician. The complexity level of these jobs is intermediate.
On this page
What jobs can you get with Trouble Tickets skills?
You can get a job as a workstation support technician, computer system technician, and client systems technician with trouble tickets skills. After analyzing resumes and job postings, we identified these as the most common job titles for candidates with trouble tickets skills.
Workstation Support Technician
- Network Printers
- Workstations
- Trouble Tickets
- TCP/IP
- Software Problems
- LAN
Computer System Technician
Job description:
Computer system technicians provide support for a company's operating systems. They monitor the system's overall performance and catch errors to resolve as soon as possible. These technicians use software that ensures a network's functional performance, maintains hardware that can affect the system's performance, and relays computer reports to clients in layman's terms. Their jobs include training employees on using the company's hardware and software resources, thus the importance of quickly familiarizing with the system.
- Technical Support
- Electronic Equipment
- Trouble Tickets
- Troubleshoot
- DOD
- Customer Service
Client Systems Technician
- Client Systems
- Troubleshoot
- Computer System
- Trouble Tickets
- Remedy
- Customer Service
Network Support Senior Analyst
- Technical Troubleshooting
- Windows Server
- Windows XP
- Trouble Tickets
- Lan Wan
- Technical Support
How much can you earn with Trouble Tickets skills?
You can earn up to $46,763 a year with trouble tickets skills if you become a workstation support technician, the highest-paying job that requires trouble tickets skills. Computer system technicians can earn the second-highest salary among jobs that use Python, $68,788 a year.
| Job title | Average salary | Hourly rate |
|---|---|---|
| Workstation Support Technician | $46,763 | $22 |
| Computer System Technician | $68,788 | $33 |
| Client Systems Technician | $86,582 | $42 |
| NOC Operator | $44,605 | $21 |
| Network Support Senior Analyst | $98,975 | $48 |
Companies using Trouble Tickets in 2026
The top companies that look for employees with trouble tickets skills are Lumina Foundation, Windstream, and Pearson. In the millions of job postings we reviewed, these companies mention trouble tickets skills most frequently.
| Rank | Company | % of all skills | Job openings |
|---|---|---|---|
| 1 | Lumina Foundation | 22% | 1,523 |
| 2 | Windstream | 7% | 151 |
| 3 | Pearson | 7% | 1,100 |
| 4 | Victra | 6% | 864 |
| 5 | Vaco Binary Semantics | 6% | 249 |
1 courses for Trouble Tickets skills
1. Help Desk Tier 2 Practical Training (50 Trouble Tickets)
This is a Practical Training video; meaning that all 50 tickets are from real people using a real (Jira) ticketing system. These lectures are designed to provide multiple possible solutions to each trouble ticket. This is done by verbal explanations and system navigation. It is recommended but not required to have entry level experience when taking this course. People without experience can learn a lot from this course; but basic and working knowledge of computers is highly recommended because of the course pace. Make no mistake, this course is directly taking you to the ticket system training and troubleshooting. There is no presentation on Help Desk because in my opinion they are waste of time. You need immediate and real knowledge to be successful. Yes, I teach Help Desk in my courses but I also teach people interaction; this is super important and a huge part of the job. Working Help Desk is the first stepping stone to successful and profitable career in IT. After you work Help Desk, as little as six months experience is enough for you to get promoted. This is why it's super important to be the best Help Desk representative in order to sky rocket your career. My videos are are the best starting point because everything I instruct is based of real experience...