End User Desktop Support
Central Point Partners
Columbus, OH
Mortgage Company Columbus OH Work HYBRID 3 days onsite each week Needed ASAP Direct Hire In person Interview Desktop Support About the Role: Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments. What You'll Need: Associate's degree in Information Technology, Computer Science, or equivalent IT certification required 1-2 years of hands-on IT support experience in a business environment Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting Expert-level knowledge of Microsoft Office Suite with ability to train and support end users Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices Experience using AI Exceptional customer service skills with ability to communicate technical concepts to non-technical users Strong analytical and problem-solving abilities with systematic approach to issue resolution Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment Patient, empathetic approach when assisting users with varying technical skill levels What You'll Do: Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN). Investigate user problems and identify their source; determine possible solutions; test and implement solutions. Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment. Perform and/or oversee software and application installation and upgrades. Maintain site licenses for department/organization. Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users. Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties. Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems. Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data. Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration. Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff. Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users. Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments. Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base. Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges. Other duties as assigned.$38k-51k yearly est. 2d agoDesktop Support Specialist
SISL Global
Valleyview, OH
Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience. · 2-4 years of experience in a desktop support or similar role. · Strong knowledge of Windows and Mac operating systems. · Proficiency with Microsoft Office Suite and other common software applications. · Experience with Active Directory, group policies, and user account management. · Familiarity with remote desktop tools and support software. · Excellent problem-solving and analytical skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus$37k-52k yearly est. 4d agoZscaler Technical Product Owner
Matchpoint
Remote job
Remote 6 months Pay rate $70 to 75/hr The preference will be given to candidates nearest the Whippany, NJ area, as this is a possible right to hire role and if converted to full time, candidates would need to come onsite 2 days/week When working fully remote, they will need to align to UK hours (where Barclays HQ is). Candidates Should willing to work approx. 5am-2pm EST! For this TPO role, they made the distinction that they would like someone who has come up on the technical side of things (I'm thinking at least a networking security background, exposure to Zero Trust Architecture projects would be great and Zscaler specific would of course be even better) and then LEARNED the Project Management/Product Ownership/Agile world throughout their career is the type of profile they are looking for here Must Have: Expertise in the discovery and documentation of business requirements covering the desired outcome including capability roadmaps and high-level system design required for network security automation development, using Event Storming and User Story Mapping workshops. Deep expertise in network security technologies, particularly around Zero Trust Network Access (ZTNA), secure remote access, and modern secure access architectures like SASE. This includes strong practical knowledge of VPN technologies, network segmentation, and modern network defence paradigms (e.g., NAC, Zero Trust, SASE, Cybersecurity Mesh, advanced threat detection). Should be well versed in Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), cloud network security (AWS, Azure, GCP), and Firewall-as-a-Service (FWaaS), with a solid foundation in networking protocols like TCP/IP, DNS, BGP, and SD-WAN. Additionally, should have a clear understanding of DNS security, TLS, and core routing and switching concepts, all supporting secure and resilient access models. Strong experience in leading network engineering or network security teams operating under Agile ways of working driving continuous improvement, and ensuring efficient, secure delivery of network security services and platforms in a fast-paced environment. Proficiency in Agile Methodologies - Scrum/Kanban, backlog and workflow management and SRE specific reporting (MTTR, deployment frequency, SLO etc.) Nice to Have: Strong experience integrating secure access with identity and cloud platforms, leveraging tools like Azure AD, Okta, and Ping using SAML, OAuth2, and OpenID Connect. Should be familiar with security logging, telemetry, and SIEM integration, including tools like Splunk. Experience with automation via REST APIs and infrastructure-as-code tools (e.g., Terraform, Ansible). Adds value, particularly in streamlining policy enforcement and compliance. Experience with recognized security frameworks (NIST 800-207, ISO 27001, CIS Controls), demonstrating the ability to support governance, risk management, and audit readiness across heterogeneous environments. Experience in driving complex, transformational network security initiatives from conception through to enterprise-wide adoption, including securing stakeholder buy-in and investment. Outstanding communication, negotiation, and influencing skills to navigate a complex stakeholder landscape (including business leaders, technology peers, risk, compliance, and audit functions) and foster a culture of security-by-design.$70-75 hourly 2d agoTier 1 Service Desk Analyst
Belcan
Remote job
Tier I Service Desk Analyst - Cincinnati, OH Belcan is seeking qualified, creative, and customer-focused Tier I Service Desk Analyst support our Honeywell client under the Honeywell FMT contract. The Tier 1 Analyst provides support for preparedness, and maintaining organizational computer systems, desktops, and peripherals. Each Tier 1 Analyst provides technical support that includes but is not limited to installing, diagnosing, repairing, maintaining, and upgrading organizational hardware and equipment while ensuring optimal workstation performance. The Tier 1 Analyst will also troubleshoot problem areas via phone, email, webticket, or chat in a timely and accurate fashion, and provide IT assistance to federal and contract employees in a Windows environment where required. We are seeking candidates that have strong communication skills, are customer service focused, and who can work in a fast-paced environment under minimal supervision. The position is 100% remote work, candidate will need to have their own reliable internet. Job Duties: Key Responsibilities: Be aware of & adhere to all current company and client policies. Deliver excellent customer service and professionalism with every interaction. Document all interactions in detail in the assigned ticketing tool, including all troubleshooting steps taken. Be ready to handle calls or offline as directed by the leadership team. Process offline work efficiently, minimizing unproductive time. Make a best effort to first contact resolve every issue or request by using all provided policy & troubleshooting resources during each interaction. Successfully resolve common hardware (e.g. laptop, desktop, printer, VoIP telephony, etc.) & software problems (e.g. Microsoft Office, Win11, VPN, Active Directory, customer specific software applications, etc.) the majority of the time. Triage issues that cannot be resolved at the Service Desk & escalate to the correct support teams. · Work well as a team and with co-workers. Stay informed about changes made in the clients organization & knowing how those changes impact job duties. Using ITIL best practices, correctly assign urgency and impact to Incidents. Adapt to a rapidly changing environment. Help to maintain the in-house knowledgebase. Ability to work independently & effectively while maintaining good team interactions. Partner with team members to ensure phones are covered during breaks, lunches, etc. Perform related tasks as needed or assigned. Be available to cover holidays as needed (typically 1-3 holidays per year). Required Qualifications: Required Experience/Skills: · Must have at least one of the following: 2 years technical support experience w/ demonstrated tech support experience. Associates degree or higher in a Technology field Additional experience/skills · Minimum 1 year of customer service experience. Must be able to pass a full background check Experienced working with & supporting Microsoft Desktop Applications, such as MS Office. Ability/willingness to do company travel to obtain necessary tools. Typically 1 trip. Proficient troubleshooting skills and ability to resolve issues efficiently and effectively while minimizing the downtime to end users. Able to professionally and effectively communicate with a dynamic customer base Identify, troubleshoot, and resolve any hardware, software or other technical issues. Follows instructions and pre-established guidelines to perform the functions of the job. Works independently and under immediate supervision. Team-oriented and skilled in working within a collaborative environment and has a keen attention to detail. Good written, oral, and interpersonal communication skills Customer service oriented with a high ability to effectively prioritize and execute tasks in a high-pressure environment Must be a U.S. Citizen Preferred Qualifications & Skills: Previous contact center experience handling phone calls and/or offline interactions. · Related HDI and/or ITIL certifications. CompTiA A+ Certification Experience with ServiceNow ITSM system. Physical Requirements Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body. Position involves sitting most of the time. Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $18.00 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. ************** Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.$18 hourly 3d agoSupport Engineer
Augusta Hitech
Columbus, OH
The Support Engineer is responsible for providing technical support to customers and internal teams, resolving incidents within agreed SLAs, and ensuring high customer satisfaction. The role involves troubleshooting hardware/software or application issues, documenting solutions, and collaborating with development/infra teams for complex problems. Key Responsibilities: Respond to customer/user queries via phone, email, chat, or ticketing system. Troubleshoot and resolve technical issues related to software, hardware, network, or cloud services. Perform root-cause analysis and provide workarounds or permanent fixes. Install, configure, and support applications, systems, or devices as per company products. Monitor incidents, update tickets regularly, and ensure closure within SLAs. Escalate complex issues to L2/L3 or development teams with clear technical details and logs. Document known issues, solutions, and FAQs in knowledge base. Assist in deployments, upgrades, and basic maintenance tasks (e.g., patches, configuration changes). Communicate clearly with non-technical users and maintain a high standard of customer service. Required Skills: 4-5 years of experience in technical support / helpdesk / application support Good understanding of: Operating systems (Windows / Linux / mac OS - customize as per need) Networking basics (TCP/IP, DNS, VPN, firewalls, etc.) Databases and basic SQL (for application/support engineer roles) Experience with ticketing tools (e.g., JIRA, ServiceNow, Zendesk, Freshdesk). Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Willingness to work in shifts / on-call rotation if required. Good To Have: Experience with scripting (Shell/Python/PowerShell) for automation. Knowledge of cloud platforms (AWS/Azure/GCP) or DevOps tools (Docker, Kubernetes, CI/CD). Relevant certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) as per domain.$62k-81k yearly est. 3d agoMerchandise Support Coordinator
Stitch Fix
Remote job
, Inc. Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco. About the Role Stitch Fix is seeking a dedicated Merchandise Support Coordinator for a full-time position. In this role, you'll play a pivotal part in ensuring the smooth data flow for our merchandising operations. Your responsibilities will include gathering and validating data from various sources, including external vendors, and inputting it accurately into our specialized database. The ideal candidate will possess a strong aptitude for systems, quickly grasp new concepts, and exhibit meticulous attention to detail and accountability. You're excited about this opportunity because you will… Manage Purchase Order entry and modifications in our proprietary system, ensuring prompt product delivery to warehouses. Oversee the UPC collection process from vendors, guaranteeing accuracy and completeness. Curate and organize data for specific merchandise categories, meticulously uploading UPC/EAN/VPN data for each style. Own Sample tracking from Vendor shipment through photography to support inventory availability Gather, verify, and input product-related information from various internal and external sources into our database for efficient management. Review and organize source data using Microsoft Excel, establishing priorities for database entry. Validate source documents for accuracy, rectify errors, and liaise with internal and external partners. Maintain professional and efficient communication with the Buying team regarding Purchase Order requests and updates. Proactively identify and resolve problematic Purchase Orders to minimize inventory issues. Prepare merchandise system for data ingestion and create style pages based on Buying team specifications. Correspond with external vendor partners via email to validate product information when necessary. Fulfill routine and ad hoc reporting requests with guidance from the manager. We're excited about you because… 1 years of relevant work experience. Proficiency in Microsoft Office, particularly Excel (including pivot tables), and Google Suite. Proficiency in computer operations, with a knack for quickly adapting to new systems. Experience handling large volumes of alphanumeric data. Excellent typing skills, balancing speed and accuracy effectively. Exceptional attention to detail, strong organizational skills, and a preference for structured processes. Self-motivation and efficient time management skills enable autonomous work. Previous experience thriving in a fast-paced, deadline-driven environment. Strong verbal and written communication skills in a professional setting. Ability to sustain computer work for up to 8 hours per day. Why you'll love working at Stitch Fix... We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You'll bring these characteristics to life in everything you do at Stitch Fix. We cultivate a community of diverse perspectives- all voices are heard and valued. We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail. We win as a team, commit to our work, and celebrate grit together because we value strong relationships. We boldly create the future while keeping equity and sustainability at the center of all that we do. We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact. We offer comprehensive compensation packages and inclusive health and wellness benefits. Compensation and Benefits This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site. Salary Range$20.58-$34.13 USD This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data. Please review Stitch Fix's US Applicant Privacy Policy and Notice at Collection here: ****************************************************************$20.6-34.1 hourly Auto-Apply 11d agoData Migration Specialist
Gentis Solutions
Columbus, OH
Highly Regulated environment, not open to third parties. Job Title: Entra Join / Autopilot Migration Specialist Work Style: Hybrid Pay Rate: $67.00 - $77.00 per hour Employment Type: Contract Start: ASAP About the Role Gentis Solutions is seeking an Entra Join / Autopilot Migration Specialist to lead a large-scale enterprise transition from Hybrid Azure AD Join to cloud-native Entra Join. This role requires deep expertise in Microsoft Autopilot, Intune, Entra ID, and Windows endpoint modernization, combined with strong project leadership capabilities. In addition to identity transformation work, this role will also guide the organization through an enterprise-wide upgrade from Windows 10 to Windows 11 and ensure seamless compatibility with GlobalProtect VPN across all provisioning workflows. This is a hands-on, senior-level technical role responsible for evaluating current-state architecture, developing a phased migration roadmap, leading implementation, and documenting and supporting all aspects of the transition. What You'll Do (Responsibilities) Enterprise Identity Transition Lead the full lifecycle migration from Hybrid Azure AD Join to Entra Join. Build and maintain a phased migration roadmap aligned with security, compliance, and operational requirements. Collaborate with infrastructure, compliance, and security teams to ensure alignment and smooth adoption. Autopilot Configuration & Deployment Design and deploy optimized Autopilot profiles for modern Entra Join environments. Integrate Autopilot with Intune and Entra ID to support zero-touch provisioning. Ensure provisioning workflows meet corporate security, configuration, and compliance standards. Windows 10 → Windows 11 Enterprise Upgrade Lead the planning and deployment of the enterprise OS upgrade to Windows 11. Validate hardware readiness and compatibility across all device types. Support testing, rollout planning, communication, and change management. GlobalProtect Integration Ensure compatibility between Entra Join, Autopilot, and GlobalProtect VPN. Work with network/security teams to validate policies, configurations, and access controls. Troubleshoot and resolve VPN-related connectivity issues during and after migration. Project Leadership Define scope, requirements, milestones, and deliverables in partnership with Program Management. Provide technical leadership throughout planning, pilot, rollout, and stabilization phases. Communicate proactive updates, risks, and mitigation strategies to stakeholders. Documentation & Change Management Create detailed documentation for Entra Join, Autopilot, and Windows 11 upgrade processes. Build training materials for IT teams, service desks, and end users. Track issues, risks, outcomes, and lessons learned for continuous optimization. Post-Deployment Support Monitor and optimize Entra Join, Autopilot, and Windows 11 environments. Troubleshoot device identity, provisioning, enrollment, and VPN issues. Stay up-to-date on Microsoft identity modernization best practices and updates. What We're Looking For (Requirements) Proven, hands-on experience with Microsoft Autopilot, Intune, and Entra ID (Azure AD). Deep understanding of Hybrid Azure AD Join vs. Entra Join identity models. Experience with Windows 10/11 provisioning, OS upgrades, lifecycle management, and device readiness validation. Familiarity with GlobalProtect VPN configuration, testing, and troubleshooting. Strong PowerShell scripting skills for automation, reporting, and configuration. Solid understanding of enterprise security, compliance, and identity governance standards. Ability to assess and map current infrastructure and recommend modernization strategies. Strong communication and documentation capabilities, including training and technical writing. Nice to Have Experience leading large-scale Azure AD/Entra ID modernization or device management migrations. Background refining enterprise identity, OS, and endpoint management strategies. Familiarity with broader security frameworks, compliance controls, and IT governance models.$67-77 hourly 1d agoVirtual Customer Service Representative
Military, Veterans and Diverse Job Seekers
Remote job
What you will do Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries. Assisting with website or application related issues in regards to accessing their benefits. Answering questions regarding products or services the customer may have. Assisting the customer with enrolling in their benefits plan through their employer. ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. Transferring data from documents into the client's system. Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections. Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important. To qualify You must have a high school diploma or equivalent. At least 1 year of call center experience OR 2 years of customer service experience Must have strong computer navigation and organizational skills. e will pay you to complete online training, but you must commit to attending 100%, no missed time Be able to complete and pass a background check TECHNICAL REQUIREMENTS Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible) Operation system: Windows 10 Mac Computers are not compatible. Processor speed: i4 or greater processor (Ryzen Series 4 or greater is also compatible) RAM: 8GB or better Hard Drive: 256 SSD or better All peripherals must be wired Must have reliable high-speed internet 20MB download minimum 10MB upload minimum SL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these). We do require that you have an active, functioning webcam for training and meetings. A second monitor/screen is required. The Details The pay rate once you reach production is $17 per hour This is a Full-Time position, part time hours are not available Training is paid at $15.25 an hour Benefit eligible after 60 days (Medical, Vision, Dental and 401k) This is a fully remote position, 100% work from home Job Type: Full-time Pay: $17.00 per hour Benefits: 401(k) Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance Work from home Experience level: 1 year Shift: 8 hour shift Work setting: Remote Work Location: Remote$15.3-17 hourly 60d+ agoHead of Cyber Operations - Client Solutions
Blackcloak LLC
Remote job
BlackCloak's mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients' digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity. BlackCloak is seeking an exceptionally deep and versatile Head of Cyber Operations - Client Solutions to serve as the subject matter expert and operational leader for protecting our clients and their families. This role demands expert-level competence in hands-on incident response (IR), comprehensive endpoint management across all major operating systems, and a strategic understanding of enterprise-grade security tools. The role will drive our technical capabilities, own critical large-scale migrations, and serve as a key consultant to our Product team. You'll play a vital role in shaping our customer experience, driving operational excellence, and bridging the gap between our clients' needs and our product's capabilities. If you're passionate about customers, managing a team, protecting against cyber threats and thrive in a fast-paced environment, we want to hear from you. What You Will Do * Serve as the technical expert for EDR/MDR/XDR platforms (e.g., CrowdStrike, SentinelOne, Defender, CarbonBlack). Responsibilities include setup, continuous operation, complex query response, and strategic vendor evaluation. * Demonstrate strong knowledge of consumer and enterprise-grade networking equipment (e.g., Palo Alto, Meraki, Araknis, Fortinet, Eero, Orbi, Google, Aruba) to diagnose and secure home networks. * Deep knowledge of networking tools (VPN, Network Sniffers), consumer AV (Trend, BitDefender, Norton, McAfee), 2FA variants, and password management (1Password) to assist in the diagnosis and triaging of complex incidents but also to develop and delivery client solutions. * Maintain deep expert knowledge of Google Workspace and Microsoft 365 (O365), and understand Mobile Device Management (MDM) and Remote Monitoring and Management (RMM) solutions (e.g., JAMF, Kaseya) for growing and scaling the service. * Act as a technical SME for the Product team, ensuring the BlackCloak product is architected and positioned to never interfere with a client's complex, existing systems. * Own the planning and execution of complex, large-scale migrations (e.g., swapping all client EDR platforms in under 30 days), ensuring pre-emptive strategic deployment to facilitate seamless transitions. * Serve as a peer-level expert on Incident Response, working alongside senior staff on complex investigations involving account takeover (email, finance, social media), network breaches, and sophisticated malware/virus analysis. * Lead the triage process for all incoming cyber, computer, network, and device incidents, establishing the initial root cause, containment strategy, and path to resolution. * Possess practical experience and deep knowledge of penetration testing methodologies and vulnerability management across diverse client environments. * Provide expert-level support and solution design for patching, backups, and encryption across all major operating systems: Windows, mac OS, iOS, and Android. * Understand the complex interactions of all deployed client tools (both commercial and proprietary) to anticipate and resolve conflicts or interferences. * Proactively monitor and assess global cybersecurity, IT, and high-tech news, providing actionable intelligence on how emerging threats and technology impact the BlackCloak service model. * Maintain a strong understanding of financial crime, identity theft, scams, and fraud targeting executives, classifying these threats as potential "Company Killers" for clients. * Utilize basic forensic techniques to secure evidence and conduct initial analysis post-incident. What You Will Need to be Successful * Minimum 8+ years of progressive experience in cybersecurity, IT, or Security Operations Center (SOC) roles. * 7+ years of experience in a lead role for complex, hands-on Incident Response (IR) or endpoint security engineering. * Track record of operationalizing and scaling security services for external customers, ensuring high customer retention rates while driving efficiency and maturity within a client-facing Cyber Operations function * Expert-level certifications (e.g., GIAC, CISSP) are highly preferred. * High level of integrity, discretion, and ethical judgment required for handling highly sensitive executive and privacy/security matters. * Proven ability to manage technical projects end-to-end, especially large-scale migrations or platform deployments. * Exceptional written and verbal communication skills, capable of explaining complex technical issues clearly to both technicians and executive leadership. * Willingness to travel for client and company-related events. $190,000 - $225,000 a year Final offer amounts are determined by multiple factors, including but not limited to geographic location as well as candidate experience and expertise, and may vary from the amounts listed above. About BlackCloak BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak's generous benefits package for full-time employees includes: * 100% Remote Company, within the USA * Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents. * Health Savings Account with company contribution for eligible medical plans. * Flexible Vacation Plan * 10 Paid Company Holidays * 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance * 401k with Traditional and Roth options, including employer match. * Company Equity * Paid Parental and Pregnancy Recovery Leave * Company and team off-sites and virtual events throughout the year * Home office stipend We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. Learn More about Us Website: ********************* LinkedIn: /blackcloak Twitter: @BlackCloakCyber White Paper: ******************************************************************************************************* #liremote$190k-225k yearly 36d agoNetwork Engineer
Zeektek
Columbus, OH
Senior Network Engineer - Hybrid (Columbus, OH) | Contract to Hire We are seeking a Senior Network Engineer to design, implement, and manage enterprise network infrastructure across on-premises and cloud environments. This hybrid role requires candidates to live in Columbus, OH or the surrounding area. This is a contract-to-hire opportunity. Key Responsibilities: Design robust, scalable LAN, WAN, data center, wireless, and hybrid cloud networks. Select appropriate networking protocols, technologies, and hardware (routers, switches, firewalls). Implement network security best practices: segmentation, VPNs, ACLs, IDS/IPS, and encryption. Integrate network infrastructure with servers, storage, virtualization, and cloud platforms. Leverage network automation, APIs, and scripting to streamline processes. Collaborate with stakeholders to deliver scalable, secure IT services. Provide L4 production infrastructure support and document network designs and procedures. Qualifications: Bachelor's degree in Computer Science, IT, or related field (or equivalent experience). 5+ years of experience designing and implementing IT network solutions. Expertise in VLANs, OSPF, BGP, VPN, DNS/DHCP/IPAM, and security systems. Experience with Agile, ITSM/ITIL, and enterprise architecture practices. Strong collaboration, problem-solving, and communication skills. Skills: Network architecture, cloud networking (SaaS/PaaS), and security. System development lifecycle methodologies (Agile, DevOps, Waterfall). Technology evaluation, budgeting, and process improvement.$65k-85k yearly est. 1d agoV104 Intake Specialist | Intake and Scheduling Coordinator
Flywheel Software
Remote job
For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we've earned the Great Place to Work Certification every year since 2022! : At Job Duck, we are seeking a Intake Specialist who creates a welcoming first impression and ensures each prospective client is guided with clarity and care. In this role, you will be the initial point of contact, coordinating calls, consultations, and essential information so the team can move quickly and confidently. Your daily impact will be felt through organized calendars, timely follow-ups, and accurate documentation that keeps the firm running smoothly. If you thrive in a fast-paced environment, communicate with empathy, and stay detail-oriented under pressure, you'll play a pivotal role in client experience and firm growth. • Salary Range: 1,150 to 1,220 USD Responsibilities include, but are not limited to: • Efficiently answer and direct phone calls; schedule client calls and meetings • Serve as the first point of contact, guiding potential clients through expectations and processes • Assist the team with ministerial tasks and maintain a systematic flow of office communication • Document all interactions and updates in MyCase and Clio Grow with accuracy • Uphold confidentiality and adhere to firm policies and procedures • Process incoming and outgoing mail accurately and promptly • Maintain the office calendar; remind staff of appointments; set up conference rooms • Conduct intakes for potential new clients; schedule consultations; maintain the tracking list of prospects • Provide ongoing customer service to current clients and support various areas of the firm as needed • Coordinate with attorneys and paralegals to ensure timely follow ups and next steps Requirements: Addiontal Job Description • Schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m. PST, with occasional evening and weekend availability • Location: Remote, supporting a California based team • Time zone: PST • Call volume: Manage a high volume of calls, typically 45 or more per day • Software and tools required: • CRM: MyCase • VoIP and Intake: Clio Grow • Internal communication: Slack • Email: Gmail • Calendar: Google Calendar • Productivity: Microsoft Office, Adobe Acrobat, Google Drive • Meetings: Zoom • Security: VPN required • Training and support: Structured onboarding with hands-on training and ongoing alignment during the first 90 days Required Skills • Bilingual Spanish and English required • Exceptional oral and written communication • High energy, enthusiastic, and empathetic • Detail-oriented with strong organization and time management • Dependable, punctual, and consistent • Professional, positive, and client centered demeanor • Proficient with Microsoft Office and comfortable using Mac products • Ability to manage high call volume and multitask calmly • Availability for nights and weekends as needed Work Shift: 9:00 AM - 6:00 PM [PST][PDT] (United States of America) Languages: English, Spanish Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.$29k-41k yearly est. Auto-Apply 9d agoIT Control Systems Technician - SCADA/RTU/GMS
American Electric Power Company, Inc.
Columbus, OH
Job Posting End Date 12-13-2025 Please note the job posting will close on the day before the posting end date. At AEP, we're more than just an energy company! We're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you! Job Description Part of a larger team delivering high quality technology solutions to the business. Assists with the design, development and installation of software solutions. Helps build high-quality, innovative and fully performing software in compliance with internal architecture, development & design standards & best practices. Helps design, modify, develop, write, implement and troubleshoot software programming applications. Supports and/or installs software applications. Participates in the testing process through test review and analysis, test witnessing and certification of software. Works within a Waterfall or Agile methodology/framework-based team. Collaborates heavily with Project Management, Business Analyst and Infrastructure Job Families. What You'll Do: * Work collaboratively and independently as needed. * Proactive and growth mindset with a willingness to learn and take control of your development. * Adhere to NERC Standards for Power Control Systems and cyber security rules. * Knowledge, experience and willingness to learn in the following areas: * RTU, SCADA, Monarch, PLC, Ladder Logic, C, GUI Display Development, Testing, Training, Automatic Generation Control, Network (ICCP, Modbus, DNP), Server Management, Desktop Client Support, End User Support, Troubleshooting, Project Management * Knowledge of Monarch (GMS) is a plus. * Support and develop the Generation control system. * Connect new Generation resources to the control system. * This position will require on-call 24x7 support which is rotated amongst team members. * Bring skillsets and grow yours while learning many more to support and be part of a great team. Additional Preferred Requirements: * Understanding of NERC CIP security principals. * Understanding of WAN and VPN concepts * Basic understanding of C programming language * Knowledge of Communication Protocols (DNP3, Modbus, ICCP) * Understanding of Ladder Logic desired * Knowledge of RTU (Remote Terminal Units) What We're Looking For: Solution Engineer Assc (SG 5): Education: Bachelor's degree in computer science, engineering, or related technical field is required. Experience: No additional experience is required. An equivalent combination of education and related experience may be considered. Solution Engineer (SG6): Education: Bachelor's degree in computer science, engineering, or related technical field is required. Experience: 2 years of relevant work experience is required. An equivalent combination of education and experience may be considered. What You'll Get: Solution Engineer Assc (SG 5): $61,647 - $77,057 Solution Engineer (SG6): $72,380 - $90,474 In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. Compensation Data Compensation Grade: SP20-005 Compensation Range: $61,647.00 - $90,474.50 The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.$72.4k-90.5k yearly 12d agoREMOTE, SQL Server Support Engineer / SQL Developer / Data Systems Support Engineer, JO 25-14057
Teambradley, Inc.
Remote job
Are you a goal-oriented professional with an entrepreneurial spirit? This role is designed for someone who loves owning outcomes and growing their technical impact. And career growth is part of the plan at this company. The Short Scoop: Bring data to life for customers who depend on reliable insight. As a key client support person, you'll own the health, accuracy, and performance of complex data pipelines while building trusted relationships with customers. This is not a “ticket-and-pass-off” role. You're the linchpin who diagnoses, solves, and ensures lasting fixes that keep business intelligence flowing. Location: Must reside in the United States. Strong preference for candidates located in the greater Chicago, IL area. Work Authorization: Applicants must be U.S. citizens or lawful permanent residents (Green Card holders). Why This Role Is Worth Your Time Full ownership of analysis, troubleshooting, and long-term solution delivery. No hand-offs or forgotten or disappearing tasks. Real-world impact supporting organizations that depend on your data accuracy, integrity, and technical judgment. Projects involving SQL, Power BI, data connectors, software upgrades, VMs, and VPN configuration and production environments. Autonomy balanced with collaboration in a company that values initiative, accountability, and continual learning. Career growth is part of the plan. Master this role, and step toward software development, configuration, client development, or support leadership. The key to the health and well-being of all employees is knowing you have insurance that takes care of you and your family. This company knows and understands that. Benefits: medical, dental, vision, and a 401k Compensation range: $75,000 to $90,000 annually What You'll Be Doing Monitor and maintain customer data integrations to ensure accuracy and timely BI delivery. Diagnose and resolve complex data processing issues using intermediate T-SQL on Microsoft SQL Server. Apply and verify software upgrades, patches, and point releases in production environments. Manage multiple cases with attention to detail, clear prioritization, and full follow-through with proactive communication. Confirm status and resolutions directly with customers before closing cases. Identify and implement process improvements that increase efficiency and reliability. About You Be able to do the job as described. Degree in Computer Science, Data Science, Mathematics, or a related technical field. 2 to 5 years of professional experience developing in SQL, including building complex queries, stored procedures, functions, and performance tuning. Hands-on experience developing in at least one compiled or low-level language such as C#, C++, Java, or similar. Strong organizational habits and the ability to manage your work independently with consistent follow-through. Confident working across VMs, VPNs, and Windows-based production servers. Energized by mastering complexity and digging into how systems behave - your curiosity and focus drive results and growth. Communication is part of your success plan, with your boss, your teammates, and customers via email, phone call, and detailed documentation. How To Apply: We'd love to see your resume, but we don't need it to have a conversation. It is as easy as one, two, three! Send an email directly to me, *********************************** and tell me why you're interested. Message me here on LinkedIn. If you do have your resume ready to go, apply now on this site. Setting Expectations: We'd love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don't appear capable of doing the job. We apologize in advance, however, we will not be able to respond directly to all submissions. Sponsorship is not an option for this role. This client is an Equal Opportunity Employer This is a REMOTE ROLE! TBI Id No: JO#25-14057, REMOTE, SQL Server Support Engineer / SQL Developer / Data Systems Support Engineer$75k-90k yearly 4d agoPart-Time UGC Marketing Manager (Contract)
Burner
Remote job
Burner is a privacy-first second phone number app used by millions of people to manage work, dating, selling, side hustles, and life-without giving out their personal number. We're expanding beyond second lines into a broader suite of privacy tools, including VPN, Verified Numbers, and more. We're a small, fast-moving team with a dry, witty, privacy-savvy tone-and a very low tolerance for cringe. If you care about autonomy, clever ideas, and performance that doesn't scream “growth hack,” you'll feel right at home. The Role We're looking for a dedicated UGC Marketing Manager to build and run our user-generated content program across paid and organic channels. You'll scout creators, pitch scripts, review content, and build a sustainable pipeline of high-performing UGC-while also exploring new formats like customer-submitted content, original social concepts, and influencer-driven stories. You'll deliver assets that work for Meta ads first, but also organic TikTok and Instagram Reels. This is a part-time, contract role (minimum 10 hrs/week), reporting to our Creative Project Manager and working closely with Paid Media and Brand.What You'll Do UGC Production: Source, brief, and manage creators to deliver performance-ready videos that match Burner's voice and meet paid media specs. Paid First, Organic Too: Prioritize UGC for Meta ads, but build a repeatable system for seeding high-quality content on TikTok and Instagram Reels. Customer Sourcing: Test and manage creator outreach strategies from within the app-e.g., surface modals that invite happy customers to contribute content. Influencer Vetting & Management: Review influencer pitches and submissions, provide multi-round feedback, and ensure all assets meet brand and quality standards. Trendspotting & Hook Building: Adapt platform-native trends and formats into scripts and prompts that feel authentic to the Burner brand. Original Series Development: Collaborate with Brand and freelance talent to develop short-form series (e.g., “hot takes” on privacy or street-style interviews) aligned with Burner's voice. Negotiation & Coordination: Handle outreach, contracts, usage rights, timelines, payments, and revisions-end to end. Brand x Performance: Balance Burner's dry, clever tone with the demands of performance marketing. Avoid cringe. Fight the urge to overexplain. Content Library Management: Organize briefs, raw files, cutdowns, and usage terms in Notion or a similar system. Testing & Reporting: Collaborate with Growth and Paid teams to test creators, formats, and angles-and report learnings back into the system. What You Bring Experience producing UGC or managing creator campaigns for performance (Meta ads in particular) A sharp eye for authentic-feeling video, and an aversion to overproduced content Familiarity with trends and formats across TikTok, Instagram, and Facebook Strong organizational and communication skills-you can brief clearly and manage lots of moving parts Experience with privacy, tech, dating, gig work, or niche app categories A point of view on Burner's brand, and ideas for how to bring it to life in UGC Bonus Points Familiarity with key creative-forward metrics inside Meta ads (hook rate, hold rate, IPM, etc) Familiarity with various approaches to testing creative Understanding of what makes people/users convert Ability to understand and quickly iterate on what's “working” Experience working with customer creators or testimonial-based content Original content programming chops (series, campaigns, voices) Experience in privacy, dating, gig work, or privacy-sensitive categories The DetailsHours: Minimum 10/week, flexible scheduling Start: October 2025Location: Remote (Los Angeles-based preferred for on-site video shoots when needed) Reporting to: Creative PM (Malique) Contract: 3-month to start, with potential to extend$83k-129k yearly est. Auto-Apply 60d+ agoSenior Information Technology System Engineer
HBD Industries
Columbus, OH
The Senior IT System Engineer scope includes implementation, support & documentation to effectively maintain computer systems, business applications & network functionality. This role serves as a higher-level escalation point for the HBD help desk and other vendors for HBD-specific configuration and/or applications. The position is also expected to participate in future planning of upgrades to infrastructure components. Roles & Responsibilities Provide advanced technical support on computers systems and business application configuration & installation. Perform tech refresh planning for internally owned IT infrastructure including user computer systems, networks within all HBD locations, etc. Assistance in all aspects of department equipment utilization to maintain current operating procedures is required. Must be able to communicate well both orally and written with all levels of HBD personnel. Assist in training of all systems users. within the Bellefontaine plant and the HBD/Thermoid, Inc. Corporate Headquarters. Provide escalation level support. Maintain and supervise the computer inventory. Monitoring and managing all installed systems and infrastructure. Qualifications Bachelor's Degree in IT, MIS or similar field is required. Proficient in Network Administration including Routing, Switching, and VLANs. Proficiency in Firewall Administration including Policy, Security, and VPN configuration. Skills in maintenance of Active Directory both local and Azure. Proficiency in DNS to support both local & external DNS configurations for hosted Websites 5+ years networking knowledge (OSI network layers, TCP/IP). Understanding of Network concepts both LAN and WAN, and data transmission. 3+ years Cloud experience, preferably in Azure. Understanding of the Microsoft Azure environment and its uses. Knowledge, Skills & Capabilities Experience with Fortinet both Wired and Wireless, hardware/software Experience with Fortinet FortiGate Firewall configuration, maintenance, and support Experience with virtualization and managing cloud-based containers. Favorable but not required certifications: Network+, CCNA. HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. HBD NOTICE OF COLLECTION - CALIFORNIA - December 2022 Please click on this link to view the notice.$92k-112k yearly est. 4d agoHealthcare Customer Service Representative - Remote TP74322
Msccn
Remote job
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers . If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Your Responsibilities Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! Additional Qualifications/Responsibilities Qualifications: High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required. Key Competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem-solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making. Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience. Work from Home Requirements: Internet Requirements: Minimum subscribed download rate equal or exceeds 15.0 Mbps Minimum subscribed upload rate equal or exceeds 5.0 Mbps ISP must have no packet loss and ping under 50ms Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN Proof of internet speed required Clean and quiet workspace$28k-36k yearly est. 22d agoAffiliate Marketing Manager
Deleteme
Remote job
DeleteMe is the leader in proactive privacy protection. We help Individuals, Families, Businesses and Security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web - the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud. Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection. DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That's why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce. DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy. Job Summary:We're looking for an experienced Affiliate Marketing Manager to own and scale our affiliate channel. You'll take over a program currently generating seven figures in annual revenue and drive its next phase of growth. You'll manage relationships with top affiliates and partners, develop new acquisition opportunities, and work cross-functionally with creative, analytics, and product teams to maximize performance. This is a highly strategic and hands-on role - ideal for someone who's scaled affiliate programs 2-3× and thrives on optimizing performance, testing new offers, and building relationships that drive incremental growth. Key Responsibilities Own and grow DeleteMe's affiliate marketing program - manage strategy, execution, and performance across all affiliate partners. Scale revenue and ROAS: Develop and execute strategies to 2-3x affiliate channel performance year-over-year. Recruit and onboard new affiliates: Identify, vet, and activate high-value partners in security, technology, personal finance, and other categories. Manage existing relationships: Deepen partnerships with top affiliates through co-marketing, custom offers, and dedicated creative support. Optimize economics: Evaluate commission structures, track efficiency, and ensure channel profitability in line with LTV:CAC goals. Collaborate cross-functionally: Work with creative, paid media, influencer, and analytics teams to align messaging, assets, and reporting. Measure and report performance: Maintain accurate attribution tracking, forecast growth, and provide actionable insights to leadership. Stay ahead of industry trends: Monitor emerging affiliate models (content, comparison, review, YouTube, podcast) and identify new partnership opportunities. Qualifications 4-7 years of affiliate or partner marketing experience in B2C, SaaS, or subscription businesses. Proven track record of managing and growing affiliate programs generating $1M+ in annual revenue. Demonstrated ability to 2-3× channel performance through optimization, recruitment, and partner strategy. Deep understanding of affiliate networks, tracking platforms, and analytics tools (e.g., Everflow, PartnerStack, CJ, or ShareASale). Strong negotiation, relationship-building, and communication skills. Analytical mindset with proficiency in Excel/Sheets and data visualization. Experience in consumer privacy, cybersecurity, VPN, Antivirus, Identity Theft or Password Manager verticals a plus. What We Offer Comprehensive health benefits - Medical, Vision, Dental Flexible work schedule 100% work from home Generous 401k matching up to 6% 20 days paid time off 15 sick days 12 company-paid holidays Childcare expense reimbursement Fitness and cell phone reimbursement Birthday time off$71k-98k yearly est. Auto-Apply 38d agoConsulting Cloud Architect (Remote, US)
Fortinet
Remote job
Fortinet is seeking a Cloud Architect supporting Public Cloud with a focus on AWS. As a part of the Public Cloud team, this role will support the technical alliance relationship with AWS to develop additional feature integration, novel use cases, and overall improved value of Fortinet on AWS. The position will also support customer engagements and evangelism of Fortinet's cloud-enabled portfolio. The position will work closely with Product Management and Development, Field Sales teams, and customers to deliver lightweight service enhancements leveraging core Public Cloud capabilities. Public Clouds services include IaaS, SaaS. Candidates should have in-depth understanding of cloud security services, such as SCA, DAST, CWP, CSPP, CASB and other SaaS solutions. This role is a hands-on engineering and architecture position that requires development and/or DevOps abilities. Responsibilities: Create organizational workflow enhancements to deliver public cloud-sourced services, such hands-on labs, customer POCs, tool integration, data enrichment and other uses Provide technical guidance on Public Cloud matters to internal stakeholders Develop simple to complex scripts leveraging Cloud Service Provider (CSP) capabilities Document and maintain script and application libraries or repositories Provide technical guidance on Public Cloud integration and development, ex. the use of CSP APIs and how they can be leveraged Translate business requirements to programmatic logic Conduct proof of concepts Support Professional Services activities Develop customer-facing documentation Lead training activities for internal and external partners and customers Create reference designs and code that applies CSP best practices Advise Product and field Engineering on solution options, feature requirements, and reference designs. Requirements: 5+ years of development and/or scripting experience with a major language. Strong capabilities in one or more of Python, Node.js, C#, C++, C, Ruby, Perl Understanding of database services such as DynamoDB, PostgreSQL, etc. Familiarity with CI/CD tools such as git, jenkins Ability to use data structures such as yaml, XML, JSON Cloud development experience highly desired with 2-3 using any of AWS, Azure, Oracle OCI, or Google GCP, Alibaba Cloud Familiarity with orchestration tools (ex. Terraform, Ansible, Chef, puppet, Lambda) 2 -3 years of experience in the design and implementation of Public Cloud services 5+ years of experience using cloud tools (ex. Git, AWS Dev tools) Experience in network security highly desired, including VPN, Proxies, Authentication, etc. Technical writing and network documentation skills highly desired Kubernetes and Docker experience highly desired Education: Bachelor's degree in CompSci or similar and/or equivalent experience required Master's preferred Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program. Wage ranges are based on various factors including the labor market, job type, and job level. On target earnings for this position is expected to be $228,100 - $253,400 per year. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location. All roles are eligible to participate in the Fortinet equity program, and this position is also eligible for commissions based on the terms of the Sales Compensation Plan$228.1k-253.4k yearly Auto-Apply 60d+ agoRemote Call Center Sales Representative (IA, WI and TX only)
Humach
Remote job
Humach is a fast-growing, industry pioneer in the work@home contact center and digital agent /AI industry, focusing on customer sales and support. For over 35 years, the leadership at Humach has continued to revolutionize the CX industry into where we are today. We combine the best of human and digital agents for the benefit of the end customer. Humach is now accepting applications for remote call center sales representatives. Individuals will call businesses to sell products on behalf of a publishing company. Earn $12.00 per hour plus sales bonus. Work 7:00 AM - 4:00 PM M-Thurs; 7:00 AM - 11:00 AM Fri. No weekends! To be considered for employment, applicants must reside in IA, WI or TX, but would not be working from a traditional office. All positions require working exclusively from a home office, and employees must provide their own computer equipment, wired headset and reliable high-speed internet. Ideal Candidates: A dependable, ambitious and positive person who is a natural at selling and communicating with customers. You like working on computers. You love talking to people. You're a strong team player. Skills & Requirements: Customer Service. You're experienced and a natural at interacting with customers. Sales. You're confident in your ability to handle sales conversations given the proper training. Strong communicator. You're comfortable taking customer calls, providing information, and answering questions. Tech Savvy. You know how to use a computer to get your work done. Goal Oriented. You get excited about performance goals and regularly meet or exceed them. Reliable. You're punctual and have a consistent work history. Organized. You keep good records and know where to find everything. Why Humach? We believe that where you work matters, and we've spent 35+ years finding ways to help our employees laugh more, play more, give more and succeed more. Humach offers a competitive benefit package including medical, dental, life insurance, 401k, flexible spending, paid time off, and much more! Step 1 to apply - Please complete the safe and secure Systems Scan from your desktop PC or laptop. The scan does not collect or store personal data. This cannot be completed from a mobile phone. This is a necessary first step to confirm your computer equipment and internet speeds meet our technical requirements. Turn off VPN (if applicable) Set Google Chrome as your default browser Connect your PC or laptop to your router with an ethernet cord (Macintosh, Chromebooks and mobile phones are not compatible) Click on this link or type into your browser - ********************************* Fill out your information to"Sign Up" Check "I Agree" Select "Download" Open the downloaded TechScanApp file The scan will run automatically The Hardware Detection results will appear on your screen STEP 2 to apply - Click "Apply for this position" below to complete the employment application. Humach is an equal opportunity employer. We provide equal opportunity to all applicants based on qualifications, regardless of race, color, religion, age, sex, national origin, disability, pregnancy or childbirth, veteran status, genetic information, citizenship, or any other group protected by federal, state, or local laws and regulations. Humach participates in E-Verify to confirm employment eligibility for new hires. Successful candidates will be subject to a background check.$12 hourly 30d agoRegional Systems Engineer
Procom Consultants Group
Remote job
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada. With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company. Procom's areas of staffing expertise include: • Application Development • Project Management • Quality Assurance • Business/Systems Analysis • Datawarehouse & Business Intelligence • Infrastructure & Network Services • Risk Management & Compliance • Business Continuity & Disaster Recovery • Security & Privacy Specialties• Contract Staffing (Staff Augmentation) • Permanent Placement (Staff Augmentation) • ICAP (Contractor Payroll) • Flextrack (Vendor Management System) Job Description THIS IS A REMOTE POSITION! Regional System Engineer - On behalf on our client in the Inspection and Certification industry, Procom Services is looking for one Regional System Engineer. The Regional Solution Engineer (RSE) will work in a multi-disciplined, diversified and technically challenging environment. The candidate should have 3-5 years' experience working with a variety of infrastructure technologies, including server, virtualization, and network services. Excellent interpersonal, communication, and organizational skills are required. The RSE will report to the AMER Solution & Delivery Manager. Regional Systems Engineer Job Details The role of the RSE is to design, build and deliver solutions that enhance business services, leveraging Intertek's existing service catalog. This challenging position involves maintaining standards and policies used within the company's infrastructure technology space. The RSE will engage and interact with business leaders, vendors, engineers, and operation support teams to deploy infrastructure site solutions, implement standards, and impart knowledge for the purpose of support hand off. In addition, the RSE will act as s Subject Matter Expert on systems configuration and integration, capacity planning, performance analysis and optimization. Additional responsibilities will include the following skill sets:Solution and monitor wide area network file and print servers for capacity, utilization and performance Design and build of network, storage devices, virtualization hypervisors, physical servers. Design, plan and remotely deploy infrastructure solutions based on established standards for site locations in the Americas Region. OS experience with Windows VMware 5.1 and higher experience preferred. Understanding of the ITIL framework. Strong networking skills required. Create and maintain documentation, including diagrams, low-level designs and run books. Review and influence new and evolving design, architecture, standards, and methods IT solutions. Implement defined infrastructure standards including but not limited to: Network: Cisco Routers, Switches and Wireless technologies Structured Cabling Server: VM, DHCP, ILO, Storage and file shares VOIP systems Work with multiple vendors from different disciplines to assist in Solution Delivery Regional System Engineer Mandatory Skills Server 2008, 2012 VMware ESXi Free DMVPN Remote Access VPN L3 Routing, including EIGRP, BGP IKEv2 Bachelor's degree or equivalent experience Network\server infrastructure solution delivery and engineering experience Excellent interpersonal skills Strong technical problem-solving skills Infrastructure documentation, design and delivery experience Experience in detailed documentation and planning Broad knowledge of various technology architectures and business platforms Regional Systems Engineer Nice to Have Skills Knowledge of Microsoft SQL and/or Exchange is a plus Exposure to NAS/SAN technologies (Netapp Experience a ++) Regional Systems Engineer Start Date March 2016 Regional Systems Engineer Assignment Length 24 month Contract Additional Information All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.$65k-83k yearly est. 60d+ ago
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