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Evolve Egress & Exteriors is a trusted leader in providing specialized home improvement services with a specialty in high-end basement egress projects. Known regionally since 2004 for our exceptional customer service and consistently high Google review ratings, we offer a customer experience unmatched by other egress providers window companies, including pulling permits and going the extra mile on our scopes. With rising market demand and minimal competition, our project consultants enjoy unparalleled opportunities to impress homeowners and achieve high closing rates. Why Join Us? Uncapped Earning Potential: Base Salary plus Commission-based structure. Monthly commission bonuses. Projected first-year earnings of $65,000 - $95,000+, and Second Year and beyond projected earnings of $100,000 - $175,000+ Career Growth: Gain valuable experience in a niche industry with plenty of room to grow in multiple directions (B2C and B2B hybrid). Comprehensive Support: Receive paid training, professional development, and the tools needed to succeed. Key Responsibilities, Business to Consumer: Sales Excellence: Conduct in-home consultations, actively listen to customers' needs, and overcome objections to close sales effectively. Upselling: Identify opportunities to provide additional services such as vinyl windows and entry doors, increasing revenue and delivering greater value to customers. Product Knowledge: Develop a deep understanding of our services and their benefits. While a construction background is a plus, it's not required. Accurate Documentation: Ensure all sales proposals and customer interactions are recorded precisely for smooth post-sale operations. Collaboration: Work closely with the operations team to ensure timely and high-quality service delivery. Provide regular feedback to appointment setters to improve outcomes. Qualifications: Must be comfortable virtually integrating with our existing team via mediums like Zoom or Google Meet. The rest of our team is based in either Columbus or Cleveland for now. Proven track record in sales and account management, preferably within the home improvement or home services industry. Experience in in-home sales is highly desirable. Strong interpersonal and communication skills, with the ability to build trust and rapport quickly. Detail-oriented, ensuring accuracy throughout the sales process. Motivated by a commission-driven role, with the ability to confidently guide customers through the decision-making process and ask for the sale. Must possess a valid driver's license. Financial Perks: 401(k) with up to 5% company matching. Base salary Uncapped commission. Bonus and performance incentives. Reimbursements: Mileage reimbursement. Travel reimbursement. Growth & Training: Paid training. Starter curriculum provided to develop product knowledge. On-site training to develop product knowledge. Professional development support. If you're an ambitious sales professional looking to excel in a dynamic and rewarding environment, we'd love to hear from you. Apply today to join the EVOLVE Egress & Exteriors team and start your journey toward unlimited potential! Job Type: Full-time Benefits: 401(k) 401(k) matching Company car Mileage reimbursement Paid time off Paid training Travel reimbursement Work Location: In person

Mortgage Company Columbus OH Work HYBRID 3 days onsite each week Needed ASAP Direct Hire In person Interview Desktop Support About the Role: Desktop Support will assist End Users in resolving computer/network (hardware and software) related issues and implementing changes on behalf of the user. You will act as a liaison between the End User and the Windows and Networking departments. What You'll Need: Associate's degree in Information Technology, Computer Science, or equivalent IT certification required 1-2 years of hands-on IT support experience in a business environment Advanced proficiency with Windows 10/11 administration, configuration, and troubleshooting Expert-level knowledge of Microsoft Office Suite with ability to train and support end users Working knowledge of Active Directory fundamentals, Microsoft Intune, and Entra ID administration Strong hardware troubleshooting skills including desktops, laptops, printers, and peripheral devices Experience using AI Exceptional customer service skills with ability to communicate technical concepts to non-technical users Strong analytical and problem-solving abilities with systematic approach to issue resolution Proven ability to work independently, manage multiple priorities, and meet deadlines in fast-paced environment Patient, empathetic approach when assisting users with varying technical skill levels What You'll Do: Administer end-user workstations and support end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based local area network (LAN). Investigate user problems and identify their source; determine possible solutions; test and implement solutions. Install, configure and maintain personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; add, upgrade, and configure disk drives, printers and related equipment. Perform and/or oversee software and application installation and upgrades. Maintain site licenses for department/organization. Plan and implement network security, including maintaining firewalls, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users. Troubleshoot networks, systems and applications to identify and correct malfunctions and other operational difficulties. Develop and conduct various training and instruction for system users on operating systems and other applications; assist users in maximizing use of networks and computing systems. Maintain strict confidentiality and data security protocols when accessing, processing, or storing sensitive end-user information and network data. Serve as technical liaison and provide IT consultation to personnel across all departments, ensuring seamless technology integration. Deliver comprehensive computer orientation and onboarding support to new hires and provide ongoing technical training to existing staff. Manage and resolve help desk tickets efficiently using ticketing systems, ensuring timely response and resolution tracking with clear communication to end users. Maintain accurate asset management records and conduct regular inventory tracking of all IT equipment, software licenses, and hardware deployments. Create and maintain comprehensive documentation of troubleshooting procedures, solutions, and IT processes to build organizational knowledge base. Provide reliable remote support capabilities using various tools and platforms to assist users regardless of location or connectivity challenges. Other duties as assigned.

Brief is a product management agent swarm that gives AI coding tools product judgment. We're a 2-person founding team using Cursor/Claude to ship at 10x velocity. Here's what we're building: AI coding assistants made you 10x faster at writing code. But they can't answer product questions: "Should we build this feature?" (they don't know your strategy) "Why did we reject real-time collaboration?" (they have no memory) "What do our users actually need?" (they can't read research calls) "Is this the right priority?" (they don't understand your velocity or constraints) We're building the missing product intelligence layer. Instead of just making developers faster, we're enabling a new way of work that blends product, design, and engineering. When you ask Claude a question in your IDE, Brief's agent swarm runs in the background: StrategyAgent extracts your vision and goals from roadmaps and docs ResearchAgent synthesizes user needs from customer calls VelocityAgent calculates what your team can actually ship DecisionAgent remembers what you tried before and why it failed WorkAgent knows what's in flight and what's blocked Your AI coding assistant now has product judgment, not just coding ability. The Technical Challenge This isn't just CRUD. You're building: Agent orchestration - State machines that coordinate multiple LLM agents with different specializations, handling failures and synthesizing results Real-time context synthesis - Event-driven architecture processing webhooks from GitHub, Linear, Notion, Slack, extracting semantic meaning from unstructured data Conversational interfaces - Chat UIs with branching logic, extraction agents, and background orchestration that feel natural but are technically complex MCP protocol implementation - We shipped production MCP integration 2 weeks after Anthropic launched the spec. You'll be extending it as the protocol evolves Multi-source intelligence - Combining signals from code (GitHub), work (Linear), strategy (Notion), and conversations (Slack) into coherent product context What We've Shipped Conversational onboarding with state machines and extraction agents VelocityAgent that calculates team throughput from GitHub commits Decision Intelligence that remembers rejected features and why Real-time Work Pipeline synthesis across all your tools Strategic Context Engine that extracts vision and goals from documents MCP integration so Cursor/Claude can access all of this About The Role You'll own entire agent systems end-to-end: Build new agents - Design and implement specialized agents (FeatureAgent, TechDebtAgent, etc.) with LLM-powered reasoning Agent infrastructure - Improve orchestration, add monitoring, optimize context windows, handle edge cases Integration layer - OAuth flows, webhook handlers, MCP servers, API design Full-stack ownership - React/Next.js frontend, PostgreSQL schemas, background jobs, streaming responses Product collaboration - Talk to users weekly, understand their workflows, make product decisions about what agents to build next About You Must Have: 4-8 years building web applications with end-to-end ownership Strong TypeScript fluency Experience with async/event-driven architecture AI-native mindset: Heavy Cursor/Claude/Copilot user who's felt the pain of AI tools lacking product context Experience integrating with third-party APIs (OAuth, webhooks) Strongly Preferred: Built conversational UIs or chat interfaces with complex state Worked on developer tools or infrastructure products Experience with LLM APIs (Anthropic/OpenAI) and prompt engineering Next.js 15 and PostgreSQL expertise Understanding of product management workflows Bonus: Contributed to open source developer tools Built MCP servers or Claude Desktop extensions Experience with Inngest or similar orchestration tools Shipped features that required product judgment, not just technical execution Our Stack Frontend: Next.js 15, TypeScript, Tailwind CSS, Radix UI Backend: Next.js API routes, Inngest, PostgreSQL/Supabase AI/ML: Anthropic Claude, OpenAI GPT-4, Vercel AI SDK, MCP Integrations: GitHub, Linear, Slack, Notion, Fireflies, Fathom Infrastructure: Render, Supabase, Clerk, Sentry Why You Should Apply You're building the future of product development - AI agents that have product judgment, not just coding ability Technical depth + product impact - Complex agent orchestration that directly affects how teams build products Extreme ownership - You'll design, build, and ship entire agent systems. Your code goes to production daily. Direct user feedback - Talk to users weekly. See your agents make real product decisions in their workflows. Shape the category - We're defining what "product intelligence for AI coding" means. You'll help figure it out. What Won't Work: ❌ Need lots of structure and defined requirements ❌ Want to "build it right" before shipping ❌ Uncomfortable with AI coding tools ❌ Pure frontend or pure backend focus Compensation Salary: $140k-180k (based on experience and location) Equity: 0.5-1.5% (early team member grant) Benefits: Unlimited PTO Visa Sponsorship: At this time, we cannot sponsor work visas. Applicants must be authorized to work in the US. Work Environment In-person, in our San Francisco office. We're a high trust get-shit-done team, so locking in at home is fine when needed, but the industry and product move too fast for fully remote. How to Apply Email **************** with: Your GitHub profile Resume What product decision you wish your AI coding assistant could make (1-2 sentences) We read every application and respond within a few days. We are not accepting unsolicited resumes or submissions from external recruiters or agencies for this role. Brief is an equal opportunity employer committed to building a diverse team. We encourage applications from people of all backgrounds, including women, people of color, LGBTQ+ individuals, people with disabilities, and veterans. We believe diverse perspectives make us better at serving our customers.

Regional Sales Manager - Fenestration (Windows) The sales territory is MI & IN This is an independent contributor role. Since 2022, Associated Materials has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. If you want to be part of a company where your ideas and input are more than just encouraged--they are valued--this is the place for you. At Associated Materials, your contributions will provide an immediate and lasting impact, helping us achieve what is possible. POSITION SUMMARY: This sales position at AM Innovations is responsible for profitable sales of multiple brands of AM Innovations windows (Alside, Gentek) to distribution, national accounts, and window dealers within a defined territory. The Regional Sales Manager is and independent contributor role responsible for increasing market penetration and market share in the territory, building, and managing customer relationships, and enhancing the customer experience by providing exceptional service and support. This is a remote position, working from a home office, with heavy travel. KEY ACCOUNTABILITIES: Meet or exceed company expectations for profitable growth in sales and gains in market share. Deliver a high quality of work respective to territory and customer relationship management, ensuring sufficient contact to continually strengthen the supplier-customer relationship. Deliver exceptional service to and support of existing customers including product feature/benefit training, competitor product training, marketing support, technical and installation support, development of promotional incentives, and timely resolution of customer concerns/problems. Develop and maintain expertise in competitive pricing in the market and ensure that all customers in the territory are competitively priced for similar products. Utilize technology to effectively communicate with the customers in the territory. Utilize technology to ensure sufficient customer contact. Demonstrate proficiency with Microsoft Office applications. Demonstrate excellence in delivering effective visual and verbal presentations. Maintain detailed customer data files including updated program agreements and pricing. Pursue and submit weekly report of sales growth progress in the territory to Regional VP Direct Sales. Continually strive to achieve a higher percentage of the customers overall spend (SOW) in product categories manufactured by AM INNOVATIONS. REQUIRED EDUCATION, EXPERIENCE & SKILLS: 5 + years of successful sales performance in the building materials industry -- successful track record in the wholesale sales of vinyl, wood or aluminum windows preferred. Demonstrated sales ability in closing prospective accounts and developing new business. Experience with a CRM, preferably Salesforce Demonstrated proficiency and success in building a sales territory. Bachelor's degree preferred. Willing to travel up to 70% of the week. Benefits: Employees (and their eligible family members) are eligible for medical, dental, vision, life and disability insurance. Employees are also eligible to participate in our company's 401(k) plan that provides matching contributions. Please note, benefits may vary for those working at a Union facility. We offer annual vacation pay and paid holidays throughout the calendar year. The New Years Eve Holiday may be observed in current or subsequent year depending on the day it falls. Individual departments or functions that need to deviate from the above schedule due to operating requirements will do so on an as needed basis. Employees who are subject to a Collective Bargaining Agreement will follow the holiday schedule provided in the CBA. Other Compensation may include, but is not limited to, bonuses, commissions, or other forms of compensation that would be offered to the hired applicant in addition to their established salary range or wage scale. Position dependent. The stated benefits are for full-time positions working 30+ hours a week. Part-time positions may be eligible for limited benefits. A collaborative environment with idea-sharing, learning, and curiosity. Training and mentoring. Opportunities for growth within the company. Associated Materials is a leader in exterior building products for residential and commercial remodeling and new construction markets. We produce vinyl windows, vinyl and composite siding and accessories, and metal building products--and distribute other essential building products to ensure customers find everything they need for their exterior. Headquartered in Cuyahoga Falls, Ohio, more than 4,000 associates across North America support Associated Materials. We operate 11 manufacturing facilities across the United States and Canada. Through our unique combination of award-winning products, manufacturing and distribution operations, installation solutions, and support services, the opportunities at Associated Materials are endless! Associated Materials ... Building Products Better Associated Materials, LLC. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, ancestry, age, disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. We also make reasonable accommodations for disabled employees as required by law.

Tier I Service Desk Analyst - Cincinnati, OH Belcan is seeking qualified, creative, and customer-focused Tier I Service Desk Analyst support our Honeywell client under the Honeywell FMT contract. The Tier 1 Analyst provides support for preparedness, and maintaining organizational computer systems, desktops, and peripherals. Each Tier 1 Analyst provides technical support that includes but is not limited to installing, diagnosing, repairing, maintaining, and upgrading organizational hardware and equipment while ensuring optimal workstation performance. The Tier 1 Analyst will also troubleshoot problem areas via phone, email, webticket, or chat in a timely and accurate fashion, and provide IT assistance to federal and contract employees in a Windows environment where required. We are seeking candidates that have strong communication skills, are customer service focused, and who can work in a fast-paced environment under minimal supervision. The position is 100% remote work, candidate will need to have their own reliable internet. Job Duties: Key Responsibilities: Be aware of & adhere to all current company and client policies. Deliver excellent customer service and professionalism with every interaction. Document all interactions in detail in the assigned ticketing tool, including all troubleshooting steps taken. Be ready to handle calls or offline as directed by the leadership team. Process offline work efficiently, minimizing unproductive time. Make a best effort to first contact resolve every issue or request by using all provided policy & troubleshooting resources during each interaction. Successfully resolve common hardware (e.g. laptop, desktop, printer, VoIP telephony, etc.) & software problems (e.g. Microsoft Office, Win11, VPN, Active Directory, customer specific software applications, etc.) the majority of the time. Triage issues that cannot be resolved at the Service Desk & escalate to the correct support teams. · Work well as a team and with co-workers. Stay informed about changes made in the clients organization & knowing how those changes impact job duties. Using ITIL best practices, correctly assign urgency and impact to Incidents. Adapt to a rapidly changing environment. Help to maintain the in-house knowledgebase. Ability to work independently & effectively while maintaining good team interactions. Partner with team members to ensure phones are covered during breaks, lunches, etc. Perform related tasks as needed or assigned. Be available to cover holidays as needed (typically 1-3 holidays per year). Required Qualifications: Required Experience/Skills: · Must have at least one of the following: 2 years technical support experience w/ demonstrated tech support experience. Associates degree or higher in a Technology field Additional experience/skills · Minimum 1 year of customer service experience. Must be able to pass a full background check Experienced working with & supporting Microsoft Desktop Applications, such as MS Office. Ability/willingness to do company travel to obtain necessary tools. Typically 1 trip. Proficient troubleshooting skills and ability to resolve issues efficiently and effectively while minimizing the downtime to end users. Able to professionally and effectively communicate with a dynamic customer base Identify, troubleshoot, and resolve any hardware, software or other technical issues. Follows instructions and pre-established guidelines to perform the functions of the job. Works independently and under immediate supervision. Team-oriented and skilled in working within a collaborative environment and has a keen attention to detail. Good written, oral, and interpersonal communication skills Customer service oriented with a high ability to effectively prioritize and execute tasks in a high-pressure environment Must be a U.S. Citizen Preferred Qualifications & Skills: Previous contact center experience handling phone calls and/or offline interactions. · Related HDI and/or ITIL certifications. CompTiA A+ Certification Experience with ServiceNow ITSM system. Physical Requirements Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force to lift, carry, push, pull or otherwise move objects, including the human body. Position involves sitting most of the time. Compensation: We provide a competitive pay and benefits package. This position is offering a salary range of $18.00 Belcan considers several factors when extending an offer, including but not limited to education, experience, geographic location, and discipline. Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law. ************** Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Self Financial is a venture-backed, high-growth FinTech company with a mission to increase economic inclusion and financial resilience by empowering people to build credit and build savings. We're looking for people who share our passion and are driven to tackle challenges, find solutions and make the financial space better for the communities we serve. Our team is passionate about challenging the status quo of the credit industry by providing people accessible tools to take control of their credit. Executing on our mission requires deep collaboration across our teams to ensure our products reach the people who can benefit from them the most, particularly the 100 million+ Americans who have no or low credit. We celebrate diversity and are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from a diverse candidate pool. About the Role We are seeking a Security Operations Center (SOC) Analyst to join our cybersecurity team and help protect our cloud infrastructure and enterprise systems. The ideal candidate will have hands-on experience working in a SOC environment, leveraging Splunk Enterprise Security (ES) as the primary SIEM to monitor, detect, and respond to security incidents. A strong background in Enterprise IT is preferred, as this knowledge will be key in helping to analyze alerts and logging. You will play a critical role in triaging alerts, conducting threat analysis, and contributing to continuous improvement of our detection and response capabilities. Key Responsibilities Monitor, analyze, and respond to security events and incidents using Splunk Enterprise Security. Investigate alerts from multiple security sources including AWS CloudTrail, GuardDuty, Palo Alto Networks firewalls, Okta, CrowdStrike Falcon, Netskope, and Wiz. Correlate logs and telemetry across cloud and on-prem environments to identify potential threats or policy violations. Develop and fine-tune correlation rules, dashboards, and alerts in Splunk ES. Participate in incident response processes including containment, eradication, and recovery. Document incidents, root cause analyses, and lessons learned to strengthen operational playbooks. Assist in maintaining SOC processes aligned with SOC 1/SOC 2 and PCI DSS compliance frameworks. Assist in audit evidence collection and documentation in defense of audit requirements. Collaborate with IT, DevOps, and Engineering teams to harden infrastructure and improve detection fidelity. Support continuous improvement of threat detection, response workflows, and automation initiatives. Required Skills & Qualifications 3+ years of experience in a SOC analyst or cybersecurity operations role. Expertise in Splunk Enterprise Security (ES) or similar SIEM platforms. Strong understanding of AWS services including CloudTrail, GuardDuty, and IAM. Hands-on experience with: Palo Alto Networks firewalls and security policies Okta identity and access management CrowdStrike Falcon endpoint detection and response Wiz cloud security posture management Familiarity with SOC 1/2 and PCI DSS compliance requirements. Solid background in IT systems administration, including Windows, Linux, and networking fundamentals. Demonstrated ability to work collaboratively in a security team environment. Strong analytical, communication, and documentation skills. Preferred Qualifications Industry certifications such as Splunk Certified Power User / ES Analyst, CompTIA Security+, GSEC, GCIA, or AWS Security Specialty. Experience with automation/orchestration tools (e.g., SOAR, Python scripting). Knowledge of threat intelligence and MITRE ATT&CK framework. +3 years in IT administration to have a foundational understanding of Enterprise IT systems. Base salary range: $76,000-112,000 annually. Individual pay is based on factors unique to each candidate, including skill set, experience, location, and other job-related reasons. Benefits and Perks: We have the compensation and benefits you expect. But there's one thing that Self Financial can offer that many companies cannot: we can positively change the world, while making a profit. We are a team of Builders, empowering our customers to build their dreams. We have a Do the Right Thing ethos in all that we do, and we hope you value that approach, too. Our perks include: Company equity in the form of Stock Options Performance-based bonuses Generous employer-paid health, vision and dental insurance coverage Flexible vacation policy Educational assistance Free gym membership Casual dress code Team building events and activities Remote work arrangements/ flexible work schedule Paid parental leave Self Financial requires all employees hired to successfully pass a background check. We are an Equal Opportunity Employer. At this time, we are only able to consider applicants who are U.S. Citizens or Green Card Holders for employment opportunities. We appreciate your understanding.

About Us Trinity's core values represent an assurance of quality, professionalism, and reliability. To us, they are the foundation of our company, the standards against which we constantly judge ourselves. We are focused on client satisfaction, employee growth, and quality assurance. Trinity Consultants is committed to achieving optimal performance with minimal adverse environmental and societal impacts. Trinity is committed to the health and safety of our employees and the protection of the environment. Effective Health, Safety, and Environmental (HSE) protection in our business is every employee's responsibility for every activity that is conducted in our workplace or while at client facilities. ESSENTIAL DUTIES AND RESPONSIBILITIES Prepare air permit applications, for client projects in accordance with applicable local, state, and/or federal agency air regulations or standards. Perform emission calculations. Review and evaluate state and federal regulation applicability. Prepare, review, and submit regulatory reports and routine compliance reports as required by permits and applicable regulations. Review and analyze results of emissions testing. Knowledge or experience with air dispersion modeling. Assist clients with permitting strategy and developing pathways to continuous compliance. Communicate with clients and regulators as appropriate. Support preparation of proposals. Qualifications: Bachelor's, Master's, or other advanced degree in Environmental/Chemical/Civil Engineering. Minimum 2 years of experience in environmental consulting, focused on air quality. Advanced working knowledge of Excel and an understanding of the Windows operating system and Microsoft Office 365. Demonstrated understanding of state and federal air quality regulations and specific knowledge of general air permitting process: NSR, Title V, PSD, NSPS, NESHAP, BACT, etc. Excellent written and verbal communication skills and ability to coordinate and work effectively in a team setting. Ability to work independently in a remote work situation when needed. Excellent attention to detail and completeness. Must be able to perform multiple tasks with firm deadlines, sometimes deadlines could be simultaneous. (The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.) SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

The Support Engineer plays a critical role in delivering Tier two and three level support and mentoring junior staff within a nationally distributed financial services organization. This role serves as the escalation point for complex technical issues and contributes to strategic initiatives that improve support operations, user experience, and technology adoption. The ideal candidate is a seasoned IT professional with strong technical acumen, leadership capabilities, and a passion for service excellence. Responsibilities: Resolve escalated hardware, software, and network issues with precision and speed. Perform root cause analysis and implement long-term solutions. Guide IT Support Specialists through complex troubleshooting, share best practices, and lead cross-training initiatives across platforms like Salesforce, Workday, and Microsoft 365. Analyze support ticket trends and recommend improvements to reduce volume and enhance resolution times. Implement automation and AI-assisted workflows where applicable. Lead projects to improve device provisioning, support processes, and end-user experience, with focus on automation and self-service enablement. Maintain and optimize asset tracking, license management, and endpoint lifecycle systems with automated reporting. Collaborate with Systems Engineering and other IT teams to resolve advanced issues and strengthen infrastructure reliability. Lead or support technology rollouts, including new applications, endpoint imaging, and security enhancements. Ensure onboarding processes are efficient and consistent, overseeing IT provisioning for new employees. Refresh and expand the internal knowledge base, incorporating AI-powered search and self-service capabilities. Provide clear documentation, training resources, and quick-start guides for citizen developer and automation scenarios. Establish baseline support metrics (ticket volume, resolution time, satisfaction) and deliver weekly reporting on team performance. Maintain and refresh internal knowledge base articles, troubleshooting guides, and citizen developer quick-start documentation. Key Deliverables: Implement and measure impact of one AI-powered enhancement (such as automated ticket triage or AI-assisted troubleshooting workflows) to improve response speed or user satisfaction, with documented success metrics and team training plan. Design and deliver cross-training schedule for IT Support specialists in Salesforce, Workday, and Microsoft 365, including competency assessments and certification pathways. Lead comprehensive refresh of BWE's internal knowledge base, ensuring it reflects current systems and processes while incorporating AI-powered search and self-service capabilities. Create citizen developer support documentation and quick-start guides for common IT automation scenarios, with clear governance boundaries. Analyze support ticket patterns over 90 days and provide formal recommendations for reducing volume or improving resolution times, including specific process improvements. Establish baseline support metrics (ticket volume, resolution times, user satisfaction) and implement weekly reporting to track team performance and identify automation opportunities. Minimum Qualifications: 3+ years of IT support experience with demonstrated success resolving complex technical issues. Strong proficiency with mac OS, Windows, and mobile device environments. Experience in financial services or other regulated industries preferred. ITIL Foundations Certification (preferred at hire, required within 6 months). Bachelor's degree in IT, Computer Science, or related field (or equivalent experience). Proficiency in Microsoft 365, Teams, Adobe Acrobat, Azure AD/Entra, and endpoint management tools. Experience with ticketing systems (e.g., FreshService) and the ability to manage concurrent priorities. Familiarity with network protocols, endpoint security, and remote support tools. Excellent communication and documentation skills for non-technical audiences. Preferred Qualifications: Experience implementing AI-powered support tools and automation strategies. Familiarity with Salesforce, Workday, SharePoint, and other enterprise platforms. Ability to lead small technical projects and mentor junior staff. Exposure to project management and cross-functional IT initiatives.

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. WHAT YOU WILL DO: We are seeking a highly skilled and hands-on Data Center Repair Manager (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms. Pay rate for day shift is up to $90k and night shift is up to $100k. This position involves rotational shifts to support 24/7/365 operations. This role may require up to 10% travel domestically and internationally. KEY RESPONSIBILITIES: Lead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures. Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues. Oversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards). Troubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations. Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims. Maintain and update documentation for incident resolution, root cause analysis, and repair procedures. Manage ticket queues and ensure SLA adherence through effective prioritization and escalation. Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols. Collaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows. Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement. ESSENTIAL CRITERIA: Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support. 5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments. Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO). Demonstrated experience in troubleshooting and repairing server, storage, and network hardware. Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog). Excellent problem-solving skills and ability to work under pressure in high-availability environments. Strong communication and leadership skills with a customer-focused mindset. Valid driver's license and ability to travel between data center sites as needed. DESIRABLE CRITERIA: Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials. Experience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms. Familiarity with scripting for automation (e.g., Bash, Python) is a plus. Experience working in a 24/7 operational environment with on-call responsibilities. PHYSICAL REQUIREMENTS: Ability to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds. Clarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus. Three-dimensional vision, ability to judge distances and spatial relationships. Ability to identify colors and give and receive information through speaking and listening skills. Regular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms. Frequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend. EOS BENEFITS: At EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes: Health, Vision, and Dental Insurance starting the 1st of the month after your start date. Meals, snacks, drinks, and desserts provided 10 Days of Paid Time Off (PTO) annually 12 Paid Holidays 6 Sick Days (available after 90 days of employment) 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. #NAMERHV Pay Range$80,000-$100,000 USD

About Neudesic: Passion for technology drives us, but it's innovation that defines us . From design to development and support to management, Neudesic offers decades of experience, proven frameworks and a disciplined approach to quickly deliver reliable, quality solutions that help our customers go to market faster. What sets us apart from the rest, is an amazing collection of people who live and lead with our core values. We believe that everyone should be Passionate about what they do, Disciplined to the core, Innovative by nature, committed to a Team and conduct themselves with Integrity. If these attributes mean something to you - we'd like to hear from you. Role Profile Neudesic Principal Consultants on our Cloud Infrastructure Services team are thought-leaders for clients, with a successful history of providing unique, well thought out architecture, design, development, and deployment solutions to complex business challenges. They are market leaders contributing to internal and external communities, growth and support of local teams. In addition, they assist regional account teams thru executive level presentations, statements of work and proposals, and exemplary delivery of solutions. They are deeply experienced with large-scale cloud infrastructure solutions, and have extensive experience in a leadership role. The ideal Principal Consultant - CIS candidate has senior-advanced level knowledge and experience in designing, migrating, and implementing complex hosting solutions and migrations on Cloud platforms primarily on Azure. The position is customer facing and will work closely with market leadership on both technical sales pursuits as well as technical delivery oversight. This position will work with Product Owners, Applications Owners, Network and Security teams to design and deliver the best solutions for large scale infrastructure cloud solutions. Responsibilities: Design and deploy highly available, scalable and secure cloud infrastructure with a focus on Azure (AWS and GCP is a plus) using industry best practices leveraging the WAF and CAF frameworks. Implement infrastructure migration methodologies and techniques to migrate workloads into Azure. Design and develop automation to support continuous delivery and continuous integration process. Work closely with the Development and Operations teams to build and maintain CI/CD pipelines to support automated deployment of infrastructure. Understanding of Azure Database technologies (both IaaS and PaaS) and options to support the migration process. This will include and not limited to Azure database migration technologies and refactoring options. Analyze and resolve configuration issues in development, test, and production environments. Build effective monitoring, logging and auditing of production systems to ensure compliance with mandated compliance policies (e.g., HIPAA). Experience implementing secure (zero trust) infrastructure on Azure. Microsoft Partner Funding options management for the region. Work with solution offering teams that will be delivering and development of content for sales support. Manage and mentor group of consultants and advise on career path. Key Technology Requirements: Cloud Infrastructure: Virtual Machines, Azure Database and storage technologies (Storage Accounts, SQL Server, CosmosDB), Virtual Networks, Azure Site Recovery, Traffic Manager, Azure Automation, ARM Templates, Azure Load balancer, API Gateway and Azure AD. Cloud Management: Policy, RBAC roles, Cost Management, Monitor and Alerting, Site Recovery, Disaster Recovery On-premise infrastructure: Active Directory, DNS, VMWare, Hyper-V, firewalls, routing Identity and user management solutions provided by Azure or 3rd party. Azure DevOps, Visual Studio Team Server (VSTS), Jenkins, Github, Octopus Deploy Experience with Automation scripting including PowerShell and other configuration as code tools. Deployment automation languages and tools such as Terraform, JSON Template, Ansible Experience with Azure and 3rd party monitoring tools Experience with Windows and Linux-based operating system configuration, automation and management Azure WAF (Well Architected Framework) and CAF (Cloud Adoption Framework) knowledgebase Additional Skills & Competencies: Bachelor's Degree in Computer Science, or equivalent work experience. 10+ years of experience in cloud infrastructure and networking roles Must be a self-starter who requires minimal supervision. Hands-on experience with infrastructure deployment using Terraform. Strong background in Azure configuration, architecture, and deployment. Experience with AI solution deployment within cloud environments. Experienced in problem solving, and able to follow a methodical implementation process. Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects and rapidly changing priorities. Prior experience in the utilities industry strongly preferred. Ability to communicate with clients at all levels. Ability to travel up to 25% Technology Plus: Microsoft Azure certified - specifically AZ300 and AZ301 Knowledge and/or experience of Microsoft Azure Synapse, Azure Data Factory and Azure Data Lakes Knowledge of Microsoft Partner Funding programs Experience with AWS and GCP Neudesic also offers a competitive benefits package that includes: Medical, Dental, Vision, Life and Disability insurance 401(k) Retirement Plan Paid Time Off & Paid Sick Leave Employee assistance program and other benefits Accommodations currently remain in effect for Neudesic employees to work remotely, provided that remote work is consistent with the work patterns and requirements of their team's management and client obligations. Subject to business needs, employees may be required to perform work or attend meetings on-site at a client or Neudesic location. Phishing Scam Notice Please be aware of phishing scams involving fraudulent career recruiting and fictitious job postings; visit our Phishing Scams page to learn more. Neudesic is an Equal Opportunity Employer All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Neudesic is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organization. Neudesic will be the hiring entity. By proceeding with this application, you understand that Neudesic will share your personal information with other IBM companies involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: ***************************************************

NOC Engineer | Remote | Weekend Shift, 7pm-7.30 am Friday to Sunday | 95-110k What's in it for you Working as a team to take ownership of the infrastructure within a law firm Competitive salary of 95-110k Good benefits package Fully remote work 7pm-7.30 am Friday to Sunday Responsibilities Remotely monitor network connectivity and speed Go on-site if there is a critical situation Remote troubleshooting of network and systems issues Lead and partake in incident response Perform a root cause analysis, and escalate to the engineering team when needed Report to the Network Operations Senior Manager Must-Haves Minimum 5 years of experience in an IT Support role Experience troubleshooting the following technologies: Cisco IOS Cisco routing and switching Windows, Office 365 and Microsoft Exchange VMware Good-to-haves Familiarity of HA concepts and technology

Job DescriptionDescription: Join an Amazing Team at Davinci Virtual! Davinci Virtual is the leading global provider of business addresses, live answering services, and meeting spaces. We're a fast-growing, fulfillment-driven company known for our innovative solutions and exceptional service-and we're looking for friendly, energetic people to join our team! As a Virtual Client Specialist, you are the voice of our company. You'll handle inbound calls on behalf of Davinci's clients while providing warm, professional, top-notch customer support. After completing in-person training at our Midvale office, you'll work fully from home-no commute, no dress code, all comfort. (You'll just need reliable internet and a quiet workspace.) If you're enthusiastic, customer-focused, and excited about growing with an incredible team, this may be the perfect fit for you! What We Offer: Competitive Pay & Bonuses • $16/hr. to start • New-hire bonuses at 3 months and 9 months • Lots of opportunity for advancement Exceptional Benefits (Seriously Amazing!) • 100% employer-paid Medical, Dental, and Vision for employees • Affordable family plans • HSA, FSA, and Dependent Care FSA options • Employer-paid life insurance, short-term disability, and long-term disability Rewards & Recognition Program - Nectar Earn points from peers, leaders, and HR that you can redeem for: • Bonuses added to your paycheck • Extra paid time off • Amazon items or gift cards Work-From-Home Flexibility • After training, work fully remote • Supportive team and leadership • Opportunities for professional development and leadership training What You'll Do: • Answer inbound calls accurately, efficiently, and with a great attitude • Provide outstanding customer service on every call • Navigate client instructions, websites, schedules, and tools with confidence • Send professional, well-written emails as needed • Meet call quality, accuracy, and answer-time standards • Communicate effectively with coworkers, leaders, and clients • Review team stats daily and strive to meet goals • Follow department procedures, policies, and workflows • Contribute to team culture and be a positive, supportive teammate Grow With Us - Professional Development: • Participate in leadership and personal development programs • Bring forward ideas to improve processes and the customer experience • Commit to achieving team and company goals • Continuously learn new tools and skills Requirements: What You Need: • High School diploma • 40+ WPM typing speed • Excellent written and verbal English skills • Customer service experience • Proficiency with Microsoft Office, Outlook, Internet, and Windows • Reliable high-speed internet for WFH • Backup location in case of outages (or ability to work occasionally from our office) Preferred Traits: • Team player with strong communication • Problem-solving and conflict-resolution skills • Motivated, tech-savvy, and eager to learn • Organized, focused, and adaptable • Consistent and dependable attendance • Professional presentation Working Conditions • Quiet, distraction-free home workspace • Frequent use of phone and computer systems • Must be able to sit at a desk for most of the shift • Minimal physical effort required All job offers are contingent upon passing a background check, including verification of past employment, education, and criminal records as permitted by law.

xAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All engineers are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. About the Role As an AI Tutor - Corporate Accounting, you will be instrumental in enhancing the capabilities of our cutting-edge technologies by providing high-quality input and labels using specialized software. Your role involves collaborating closely with our technical team to support the training of new AI tasks, ensuring the implementation of innovative initiatives. You'll contribute to refining annotation tools and selecting complex problems from corporate accounting domains, with a focus on financial reporting, consolidation, internal controls, and GAAP compliance where your expertise can drive significant improvements in model performance. This position demands a dynamic approach to learning and adapting in a fast-paced environment, where your ability to interpret and execute tasks based on evolving instructions is crucial. AI Tutor's Role in Advancing xAI's Mission As an AI Tutor, you will play an essential role in advancing xAI's mission by supporting the training and refinement of xAI's AI models. AI Tutors teach our AI models about how people interact and react, as well as how people approach issues and discussions in corporate accounting. To accomplish this, AI Tutors will actively participate in gathering or providing data, such as text, voice, and video data, sometimes providing annotations, recording audio, or participating in video sessions. We seek individuals who are comfortable and eager to engage in these activities as a fundamental part of the role, ensuring a strong alignment with xAI's goals and objectives to innovate. Scope An AI Tutor will provide services that include labeling and annotating data in text, voice, and video formats to support AI model training. At times, this may involve recording audio or video sessions, and tutors are expected to be comfortable with these tasks as they are fundamental to the role. Such data is a job requirement to advance xAI's mission, and AI Tutors acknowledge that all work is done for hire and owned by xAI. Responsibilities Use proprietary software applications to provide input/labels on defined projects. Support and ensure the delivery of high-quality curated data. Play a pivotal role in supporting and contributing to the training of new tasks, working closely with the technical staff to ensure the successful development and implementation of cutting-edge initiatives/technologies. Interact with the technical staff to help improve the design of efficient annotation tools. Choose problems from corporate accounting fields that align with your expertise, providing rigorous solutions and model critiques where you can confidently provide detailed solutions and evaluate model responses. Regularly interpret, analyze, and execute tasks based on given instructions. Key Qualifications Must have 3+ years of Big 4 public accounting experience (audit/assurance) on corporate or SEC clients, or an equivalent senior corporate accounting role (e.g., Controller, Assistant Controller, or Technical Accounting Manager at a public company or large private enterprise with complex GAAP reporting). Must possess a Master's or PhD in Accounting (corporate focus) or equivalent as a licensed CPA. Proficiency in reading and writing, both in informal and professional English. Strong ability to navigate various corporate accounting information resources, databases, and online resources (e.g., FASB codification, SEC EDGAR, 10-K/10-Q filings, ERP systems). Outstanding communication, interpersonal, analytical, and organizational capabilities. Solid reading comprehension skills combined with the capacity to exercise autonomous judgment even when presented with limited data/material. Strong passion for and commitment to technological advancements and innovation in corporate accounting. Preferred Qualifications 5+ years at a Big 4 firm or in a senior corporate controllership role, with direct involvement in SEC reporting, SOX 404, or complex consolidations. Experience drafting or reviewing 10-K/10-Q footnotes, MD&A, or technical accounting memos. Possesses experience with at least one publication in a reputable accounting journal or outlet. Teaching experience as a professor Location & Other Expectations This position is based in Palo Alto, CA, or fully remote. The Palo Alto option is an in-office role requiring 5 days per week; remote positions require strong self-motivation. If you are based in the US, please note we are unable to hire in the states of Wyoming and Illinois at this time. We are unable to provide visa sponsorship. Team members are expected to work from 9:00am - 5:30pm PST for the first two weeks of training and 9:00am - 5:30pm in their own timezone thereafter. For those who will be working from a personal device, please note your computer must be a Chromebook, Mac with MacOS 11.0 or later, or Windows 10 or later. Compensation $45/hour - $100/hour The posted pay range is intended for U.S.-based candidates and depends on factors including relevant experience, skills, education, geographic location, and qualifications. For international candidates, our recruiting team can provide an estimated pay range for your location. Benefits: Hourly pay is just one part of our total rewards package at xAI. Specific benefits vary by country, depending on your country of residence you may have access to medical benefits. We do not offer benefits for part-time roles. xAI is an equal opportunity employer. California Consumer Privacy Act (CCPA) Notice

Neal R. Gross & Co. (NRGCO) is a Washington, DC based Court Reporting and Transcription company. We have been in business for over 45 years and provide verbatim court reporting and transcription services to a broad range of government and private clients. We are looking to add legal transcribers for EOIR type of work: trials, administrative hearings, historical and investigational interviews, and meetings. This is a WORK FROM HOME position. Legal transcription experience is required along with having Government Security Clearance. Timeliness is a must, as are excellent English language skills. Please apply only if you can transcribe at least 3 hours of audio per week. Audio, notes and a format will be provided to you by FTP. You will be required to transcribe them accurately and in a timely fashion and in accordance with the provided format and then send us the completed verbatim transcript. Requirements Excellent command of English language Government Security Clearance is REQUIRED Must be able to transcribe at least 3 hours of audio per week Accurate grammar, punctuation, and spelling. Attention to detail Ability to meet deadlines High speed internet connection Internet research skills Proofreading of all work before turned-in Must be a US citizen Required software/hardware: WordPerfect and/or MSWord Windows Operating System FTR Player (free download) ExpressScribe (free download) FileZilla (free download) OPTIONAL - USB foot pedal (Infinity is a popular model) AAERT certification is a plus Must type at least 60 WPM Must be able to transcribe a minimum of 3 hours of audio per week Benefits Transcribers are paid by the page at very competitive rates. All NRGCO transcribers are independent (1099) Subcontractors. Subcontractors are paid biweekly for all timely submitted invoices. Please submit your resume for review. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

Job description Equivity is seeking an experienced virtual paralegal to support attorneys in estate planning, probate, and elder law matters. Experience with conservatorships, guardianships, long-term care planning, asset protection, or Medicaid planning is a strong plus. This is a remote opportunity to work on meaningful cases that help individuals and families navigate complex legal issues with confidence and care. Key Responsibilities: Draft estate planning documents, including wills, trusts, powers of attorney, and advance directives. Prepare and file probate documents, such as petitions, asset inventories, creditor notices, and accountings. Provide support in elder law matters, including long-term care planning and communication with beneficiaries and financial institutions. Maintain and manage case files, calendars, deadlines, and correspondence using cloud-based legal software. Assist with client intake, court filings, and coordination with court personnel and financial professionals. Maintain proactive and professional communication with clients during standard business hours (9 AM - 6 PM) About You: Minimum of 3 years of recent paralegal experience in estate planning and/or probate law. Elder law experience is preferred and valued. Experience with conservatorships, guardianships, or Medicaid planning is a plus. Familiarity with case management software such as Clio, MyCase, or similar. Familiarity with legal drafting software like WealthCounsel and HotDocs is strongly preferred. Skilled in managing probate administration and preparing comprehensive estate planning packages. Highly organized, self-motivated, and comfortable working independently in a virtual environment. Equipped with a Windows-based laptop, smartphone, and broadband internet connection. Why Work with Equivity? Comprehensive Benefits: Medical, dental, vision, paid sick leave, employee discounts, EAP, and expense reimbursements. Flexible Remote Work: Enjoy the autonomy of working from home while contributing to meaningful legal work. Performance Bonuses: Quarterly incentives are awarded for exceptional performance. Professional Growth: Work with a team of experienced professionals and develop long-term relationships with a variety of clients. About Equivity: Equivity provides virtual paralegal, administrative, and marketing support to attorneys and businesses across the United States. Our remote team members enjoy flexible work schedules while building strong, long-term relationships with clients. Requirements: Bachelor's degree. Minimum 3 years of recent paralegal experience, one at least two (2) of the areas listed above. Availability to respond to client requests within one hour, Monday through Friday, 9 AM - 6 PM Ability to work 20-40 hours per week on an ongoing basis. Minimal Specifications: Windows 10 2GHz processing speed (typically Intel or AMD) i5 processor & above 8GB+RAM 100GB+of hard drive space Bitdefender, McAfee Antivirus Plus OR Symantec Norton AntiVirus Basic To learn more about Equivity, visit ****************** Equivity is an Equal Opportunity Employer. We are committed to fostering a diverse, inclusive, and respectful work environment free from discrimination and harassment. All done! Your application has been successfully submitted! Other jobs

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Inbound Sales Representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will take inbound calls from prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner. Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services. Listen to customers, understand their needs, and resolve customer issues. Research systems to find missing information; coordinate with other departments to resolve issues as applicable Utilize systems and technology to complete account management tasks. Accurately document and process customer orders in appropriate systems. Follow all required scripts, policies, and procedures. Comply with requirements surrounding confidential information and personal information. Escalate customer issues to the appropriate staff and managers for resolution as needed. Attend meetings and training and review all new training material to stay up to date on program knowledge, systems, and process changes. Adhere to all attendance and work schedule requirements. STANDARD QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow-up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience CONDITIONS All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. COMPENSATION, BENEFITS, INCENTIVES, AND REWARDS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

This is a new opportunity for you to use your legal background, and focus it on technology.About Vineskills Vineskills is an employee-owned team of 60+ legal tech experts focused on helping law firms get the most out of Filevine. We specialize in implementation, optimization, data migration, and workflow design, applying best practices learned from hundreds of firms. Our optimizers act as “insourced” team members for firms that need deep, dedicated expertise. Whether launching a new Filevine build or improving an existing one, we combine legal-tech know-how with white-glove service to drive operational excellence and business results. We also support connected tools like Lead Docket, QuickBooks, Domo, Filevine AI, FVDA, and Outlaw. Filevine Document Assembly (FVDA) Optimizer Focus You'll work with firms that are already live in Filevine and/or FVDA, consulting them on best practices, finding long-term solutions, helping them optimize document templates, and making meaningful legal process and workflow improvements within Filevine. Responsibilities include: Act as the firm's in-house expert and consultant, building long-term relationships and establishing trust. Host regular check-in calls to identify priorities and screen share solutions. Enhance workflow efficiency by leveraging template configuration best practices to address evolving needs. Educating clients on new features, upgrades, and best practices. Obtain and maintain Filevine and FVDA certification. This role is for you if you: Have experience using the backend of Filevine, including advanced permissions and custom editor. Have document template skills, contract lifecycle management (CLM) skills, experience with merge docs Love technology and legal processes and combining the two and the future of legal work! Have experience working in a law firm (case manager, paralegal, attorney, law clerk, IT role, etc.), and love solving problems through tech. Prefer working on the business rather than in it - designing systems, not managing individual cases. Enjoy designing and improving business processes, asking smart questions, thinking creatively, and translating ideas into technical builds. Thrive in being client-facing and building long-lasting relationships. Are eager to keep learning about Filevine and the ever-evolving technology landscape. Why Work with Vineskills? Salary Range: $74,400 - $150,000+ per year based on experience and qualifications. Bonus: Opportunity to earn a monthly bonus based on the amount of client work you decide to take on. When you get better and faster at your job, you can increase your pay. Employee Ownership: As part of our Employee Stock Ownership Plan (ESOP), employees receive company shares at no cost, building equity in the business over time. Recent contributions have ranged from 30% to 35% of an employee's annual salary. 401k plan offered through Empower Health & Wellness: Medical, dental, and vision benefits are offered through various plans, and the employer covers 70% of the cost. This includes up to full family coverage with HSA and FSA options. Vineskills covers short-term disability coverage. Paid Time Off: Three weeks of PTO and three days of sick leave, expanding to four weeks of PTO in year four. 12 paid holidays and a growing tradition of a holiday slowdown between Christmas and New Years. A new Mac or Windows laptop is yours to keep on your first Vineskills' anniversary. 100% remote position with flexible work hours. Opportunity to grow your legal-finance-tech career in a fast-growing company.

Be part of Aptum Virtual Solutions pioneering team for Healthcare Virtual Assistants Medical Scribe. Works closely with medical professionals in the US. Be in the forefront and ensure that the best interests of the healthcare provider, patient, and medical establishment are met. Minimum Qualifications: • Must have excellent verbal and written English communication skills • Graduate of any allied 4-year medical course (RN is a plus). • At least one year of experience as a Medical Scribe for a US-based healthcare provider. • Typing Speed of at least 50WPM • Strong knowledge of medical terminologies • Experience in using and navigating an EMR/s • Intermediate skills with Google Workspace and/or Microsoft Office • Excellent time management • Strong attention to detail • Highly organized • Computer savvy Responsibilities: • Accurately & thoroughly document medical visits and procedures performed by the Physician/Nurse practitioner. • Capturing and transcribing consultations (in SOAP format and physician-preferred formats), diagnostic test results, notes from other providers, and patient management plan/health teaching Reviews and prepares medical charts before and after the consultation. • Documenting completed procedures and ensuring medical record compliance through self-attestation documentation. • Establishing a professional relationship with medical professionals and patients by acting as a primary liaison between patients and providers. • Strictly adhering and complying with the HIPAA guidelines. System Requirements Computer Processor: Core i3-5th gen / AMD A8 / Ryzen 3 (2015 or later) Computer Memory/RAM: at least 8.00 GB Computer Operating System: at least Windows 7 Headset: Any USB type headset with a noise-canceling feature Join Us!

Who We Are International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable. We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve. The Need For over 25 years, IJM has pioneered the work to protect vulnerable people from violence. 9 out of 9 times in the last decade, IJM's Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for very large populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking Investigations & Law Enforcement Development Interns & Fellows. Investigations and Law Enforcement Development Interns and Fellows support IJM staff in liaising with local law enforcement officials to ensure that they intervene to rescue identified victims and arrest and charge the identified perpetrators. Depending on your level of experience, your role may involve some of the following responsibilities as well as other relevant duties assigned by the Field Office Director or Supervisor. Assist with writing and editing reports of investigation activities; Organize and track progress of ongoing operations, including the operation stage and expenses incurred for each operation; Create intelligence reports that organize and analyze data; Maintain department databases and files; Assist in the development of protocols, procedures and best practices for the Investigations department; Assist with organizing, administering and documenting ongoing training in Investigations; Research future equipment needs and purchases; Operate and maintain investigative equipment; Facilitate investigations through logistical support as needed; Develop and train Investigations Staff in investigations techniques; Assist the Investigations staff in case development and case management; Assist in the review of case investigations and provide appropriate feedback; Compile criminal intelligence, enter the information in the intelligence database and analyze the intelligence to provide investigative leads to the Investigations Staff; and Assist in operations planning, risk assessment and risk management. Positions may be available in: Accra, Ghana; Bucharest, Romania; Lima, Peru; Guatemala City, Guatemala; San Salvador, El Salvador; Kuala Lumpur, Malaysia; Jakarta, Indonesia; Bangkok, Thailand; Manila, Philippines; Cebu, Philippines. Not every position will be available in every office. Program duration is 12 months, from June 2026 - May 2027. Application Deadline: November 26, 2025. Internship General Qualifications and Required Skills Bachelor's degree; Organizational and administrative skills; Attention to detail; Knowledge of Microsoft software and Windows strongly preferred; and Fluency in Spanish required for Latin America offices. Fellowship General Qualifications and Required Skills Minimum of five years as a commission local, state or federal law enforcement officer; Minimum of two years Vice and Narcotics and / or undercover investigations experience and Field Training Officer experience preferred; Tactical experience and / or critical incident management experience preferred; and Fluency in Spanish required for Latin America offices. Critical Qualities Mature orthodox Christian faith; Humble and resilient; Pursues excellence; Culturally aware and appreciative of difference; Strong service ethic; Innovative problem solver; Ability to build trust and strong partnerships with others; Courageous in pursuing opportunities and challenges; Tenacious in achieving goals; and Professional. Application Process: Upload Resume, Cover Letter & Statement of Faith* in one PDF document. *What is a statement of faith? A statement of faith should describe your Christian faith and how you see it as relevant to your involvement with IJM. The statement can either be incorporated into the cover letter or submitted as a separate document and should include, at a minimum, a description of your spiritual disciplines (prayer, study, etc.) and your current fellowship or place of worship. IJM holds strict safeguarding principles and a zero tolerance to violations of the Safeguarding Policy, Protection against Sexual Exploitation, Abuse and Harassment Policy, and Code of Ethics. Candidate selection is based on technical competence, recruitment, selection and hiring criteria subject to assessing the candidate's value congruence and thorough background, police clearance, and reference check processes. At IJM, we're committed to building a diverse workforce through fair and equitable employment practices. IJM encourages people of any race, color, age, sex, marital status or political ideology to apply for employment. While we welcome everyone into this work, we truly believe that the work we are doing is God's work, not our own, and practice spiritual disciplines together daily. That's why we legally require under SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of 1964 that all employees practice a mature orthodox Christian faith, as defined by the Apostles' Creed. IJM requires a background check, police clearance and thorough review of references with an employment offer and/or employment contract. #LI-BR1