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  • Customer Success Manager (Corporate-01.2026)

    Echo360 4.3company rating

    Remote job

    The Customer Success Manager (CSM) is responsible for driving adoption, retention, and expansion of Echo360 products and services within large-scale corporate enterprise accounts. This role focuses on building deep relationships with corporate Learning & Development (L&D), IT, and Operational leaders in companies managing extensive remote workforces that experience high employee churn and/or labor shortages. The ideal candidate will have experience supporting enterprise clients across key industries, including QSR, retail, grocery, hospitality, manufacturing, transportation, construction, healthcare, life sciences, publishing, media, technology, financial services, insurance, or business services. The CSM serves as a strategic advisor, ensuring enterprise clients maximize the value of Echo360's Echosystem through tailored solutions that align with their business objectives. Success in this role requires a deep understanding of enterprise-scale operations, remote workforce/high churn challenges, and industry-specific training and compliance needs. The Primary Responsibilities for this role included: Account Management & Renewals: * Proactively own and manage a portfolio of enterprise accounts, ensuring strong relationships at all levels of the organization. * Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions. * Showcase product value and ROI through data-driven insights and strategic alignment with client goals. Enterprise Relationship Development: * Serve as the primary point of contact for corporate enterprise clients, fostering strong, long-term partnerships. * Engage regularly with L&D, IT, and Operational stakeholders to understand evolving needs, compliance requirements, and workforce challenges. * Conduct quarterly business reviews, providing actionable insights and performance data to senior leadership. Strategic Customer Engagement: * Proactively analyze client usage patterns and operational data to identify opportunities for engagement and expansion. * Proactively provide strategic guidance to enterprise clients, developing customized adoption plans that support business objectives. * Proactively and continuously establishing and communicating the business value of Echo360 and ROI on customers' learning investment. * Collaborate across customer organizations, driving top-down and bottom-up adoption strategies to maximize impact. Product Expertise & Enablement: * Develop deep expertise in Echo360's product suite, effectively demonstrating its value for enterprise training, compliance, and workforce engagement. * Stay informed about industry trends, compliance regulations, and technology advancements relevant to enterprise training and workforce management. * Lead product training sessions and champion adoption strategies tailored to industry-specific use cases. Data Analysis & Performance Reporting: * Monitor and analyze customer usage data, providing strategic recommendations to improve adoption and optimize workforce training effectiveness. * Deliver regular performance reports to enterprise clients, highlighting key metrics, adoption trends, and ROI. * Conduct quarterly business reviews covering platform usage, support trends, and strategic alignment. The ideal candidate for this role will have/be: * Bachelor's degree (preferred); graduate degree a plus. * Minimum of 5 years of experience in: * Consultative sales, account management, or customer success within enterprise SaaS environments. * Supporting enterprise clients in industries with large, distributed, and high-turnover workforces. * Learning & Development (L&D), workforce training, or corporate compliance solutions (preferred). * Deep understanding of enterprise technology ecosystems, particularly LMS, workforce management, and compliance training platforms. * Strong working knowledge of SCORM, HRIS platforms such as WorkDay, and LMS systems such as Cornerstone. * Exceptional verbal and written, presentation and communication skills with the ability to engage executive stakeholders. * Technically savvy, able to quickly master Echo360's platform and articulate value to enterprise clients. * Proficiency with Salesforce, Gainsight, or other CRM and Customer Success platforms. * Strong team player with the ability to collaborate across sales, marketing, and product teams. * Willingness to travel as needed to support enterprise clients. Key Attributes: * Strategic: Aligns customer success goals with company objectives. * Data-Driven: Able to analyze and generate insights based on usage and market metrics. * Customer-Centric: Focused on end-to-end customer satisfaction and success. * Tech-Savvy: Understands SaaS operations and product value delivery. * Intellectually Curious | Bias for Action & Results | Quick Study | Active Listener | This role is ideal for a proactive, results-driven professional who thrives in high-performing, execution-focused environments and is passionate about driving enterprise-level customer success. Additional Job Details: This position is FULLY REMOTE; we will consider candidates who are located in many, but not all, states within the United States. For US-based positions, candidates must be eligible to work in the United States for any employer. The base salary range for this position is $80,000 - $100,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work. About Echo360: Echo360 is the global leader who delivers the transformative power of learning for both education and business through the EchosystemTM , the world's first Learning Transformation PlatformTM. The Echosystem is an interoperable, modular end-to-end suite of solutions enabling transformative learning experiences grounded in principles of equity, engagement, and evidence. Learn more about Echo360 at **************** We're looking for individuals who can support our DNA: Maniacally Mission Driven - We embrace our roles as agents of transformation: enabling the kind of inspired learning that changes people's lives. Massively Collaborative - We support each other and work together for the greater good. By joining forces, our collective potential is mighty. Relentlessly Inventive - We see the potential to deliver breakthrough solutions and are empowered to deliver them. Moving at the speed of Bright - Velocity is something we put at the core of everything we do. Not only because technology is moving fast, but because our learners are moving even faster. Echo360 offers comprehensive benefits including medical, dental, vision, life & disability insurance, a 401(k) plan with company match and an unlimited PTO policy. Echo360 does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. #LI-Remote
    $80k-100k yearly 24d ago
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  • Technical Support Analyst, Tier 2 (US Remote)

    First Advantage 4.7company rating

    Remote job

    At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage - our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. Who You Are: If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT What You'll Do: Provides courteous, efficient, and professional technical support by phone and email to customers across all verticals. Communicate and interact with fulfillment departments regarding issues related to the Verifications, Criminal, OHS, Order Creation, Finance, etc., specific rush order requests, and overall assistance to enhance and improve the rapid resolution of client issues and requests. Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. Effectively communicate with clients, management and team members on an as needed basis with issue resolution. Uses professional concepts and company policies and procedures to solve a wide range of difficult problems in imaginative and practical ways. What You May Need to be Successful: Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. Troubleshoots intermediate to advanced problems and recommends appropriate actions. Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. Manages customer expectations and competing priorities. Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Proficiency in applications like, Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365 Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. Detail-oriented, with strong organizational and multitasking abilities Proven experience in application or production support, preferably in a role focused on application support. Familiarity with database technologies (SQL, MongoDB). Basic understanding of HTML debugging and XSLT transformations. Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). What Are You Waiting For? Apply Today! You have learned a little about us today - we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $55,000-75,000 base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
    $55k-75k yearly Auto-Apply 14d ago
  • People Team Data Analyst, Talent Acquisition

    Dropbox 4.8company rating

    Remote job

    Role Description At Dropbox, people are our greatest asset. The People Analytics team partners closely with leaders across the company to help them make better, data-informed decisions about how we identify, attract, develop, and retain top talent. As Dropbox continues to scale and evolve its Talent Acquisition strategy, we're looking for a Data Analyst who is passionate about problem-solving and using data to shape how we hire. In this role, you'll partner deeply with Talent Acquisition, People Partners, and business leaders to analyze hiring data, uncover trends, and surface insights that influence workforce planning, recruiting strategy, and candidate experience. You'll work across quantitative and qualitative data to understand what drives successful hiring outcomes, where bottlenecks exist, and how we can improve efficiency, quality, and equity in our hiring processes. You should have a demonstrated ability to think analytically about the business, translate ambiguous questions into structured analyses, and deliver clear, actionable insights. Success in this role requires strong attention to detail, high standards for data quality, and the ability to communicate findings in ways that drive real decisions. Responsibilities Partner on analytics initiatives to understand and improve the effectiveness, efficiency, and quality of hiring across Dropbox. Monitor and analyze core Talent Acquisition metrics, proactively identifying trends and uncovering the “what” and “why” behind changes in performance. Build strong relationships with key stakeholders; lead requirements gathering and translate business questions into clear analyses and insights that inform People and business leader decisions. Answer complex business questions through independent investigation and data forensics, leveraging the data warehouse to deliver timely, high-impact insights. Uphold high standards for data quality and consistency by validating data, standardizing definitions and calculations, and contributing to shared data toolkits and enablement materials. Contribute to TA reporting and dashboards by building visualizations and partnering with IT and analytics peers to enhance data models and warehouse capabilities. Requirements BA/BS in an analytical or quantitative field such as Industrial/Organizational Psychology, Mathematics, Statistics, Computer Science, Engineering, or a related discipline. 3+ years of experience in an HR-focused, stakeholder-facing Data Analytics role, with at least 1 year of experience focusing on Recruiting/Talent Acquisition insights. Strong storytelling skills with data, including the ability to select appropriate analytical approaches and visualization techniques for different audiences and decision contexts. Proven ability to analyze large, complex datasets, synthesize insights quickly, and communicate clear, actionable recommendations. Demonstrated experience driving analytics projects end to end, from problem framing and analysis through to execution and impact. Fluency in SQL and advanced Excel; experience using statistical or analytical tools such as R or Python. Ability to think creatively and critically and thrive in a fast-paced, multifaceted, and often ambiguous environment. Collaborative, humble team player who proactively supports teammates and shared goals. Preferred Qualifications Additional technical skills (Tableau, R, Python) Strong executive presence / verbal presentation skills Compensation US Zone 1 This role is not available in Zone 1 US Zone 2$123,900-$167,700 USDUS Zone 3$110,200-$149,000 USD
    $123.9k-167.7k yearly Auto-Apply 1d ago
  • Associate - Healthcare Performance Improvement (Supply Chain)

    Berkeley Research Group 4.8company rating

    Remote job

    We do Consulting Differently BRG's Healthcare Performance Improvement practice works with healthcare providers to identify and implement measurable and sustainable financial, clinical, and operational performance improvements. We combine comprehensive expertise, experience, and analytics to deliver data-driven, innovative approaches to help hospitals, health systems, academic medical centers, and other providers tackle their most complex problems. We have assessed and implemented nearly $1 billion in cost savings and revenue improvement for our diverse set of clients over the last ten years. BRG's Health Care Supply Chain Practice is looking to hire a Associate to join our growing Health Care Supply Chain Practice. The candidate must have strong analytical and interpersonal skills with experience in healthcare supply chain operations. Responsibilities: Assists Supply Chain and Department Leaders in establishing business processes that maximize the efficiency of daily procurement operations across all BRG/Client facilities. Execute the infrastructure project plan for the facility. Maintain a cost effective and efficient materials process (physically, procedurally, and technologically) utilizing LEAN principles to ensure that necessary supplies are available when needed for all acute care delivery, procedure suites and Nursing areas in support of meeting patient outcomes/experience, operational and fiscal objectives as they relate to Supply Chain Strategy & Optimization and workforce planning. Develop advanced supply distribution processes and inventory level controls to ensure product is efficiently, effectively and timely delivered to customers throughout the organization, and adequate PAR levels are maintained while balancing carrying costs and storage costs with having the right supplies in the right place at the right time. Ensure logistic and materials management activities are integrated with quality outcomes to deploy continuous improvement and patient safety throughout. Quickly assess and create a workable plan for the department while being able to communicate and prioritize the process, ensuring positive outcomes for both the department and staff; ensure ongoing training and education efforts are made and are successful. Develop, direct, and enforce departmental policies and procedures; provides documentation of same directly or through staff, as designated. Develop department goals and objectives in accordance with the needs of the hospital. Communicate expectations and vision for top tier performance, with goals, metrics and provide ongoing feedback. Demonstrate and promote strategic thinking and drive problem-solving by empowering and supporting team members to be responsible and accountable within their scope of practice, including positive work interactions within Supply Chain, between departments and customers. Establish performance metrics to measure productivity, improving logistics and materials management performance and outcomes through increased unit-based inventory turns, elimination of duplicate inventories, reducing inventories, and decreasing inventory write-offs, while improving customer satisfaction. Leverage materials management technology solutions to achieve optimal efficiencies. Ensure alignment to other systems, such as materials inventory management, surgical information, patient charge system, point-of-use technology, and e-commerce. Engage regularly with key clinical leaders and physician stakeholders about scope of responsibility to understand strategic plan, goals, metrics, and outcomes, to influence and gain commitment to compliance, improve operational efficiency, cost effectiveness and customer satisfaction. Performs other duties as directed or as necessary to ensure department effectiveness and client satisfaction. Physical Requirements: Ability to lift up to 50 pounds maximum. Walking and standing are required for long periods of time. Qualifications: Bachelor's degree from an accredited college/university or equivalent training/experience. Preferable: 2+ years of related work experience in a hospital or advisory/consulting experience in the supply chain and other operational areas that impact the supply chain function. Extensive experience with MS Excel and PowerPoint. Strong communication and presentation skills. Extensive knowledge in Procure to Pay, supply chain logistics, inventory management, LEAN or other process improvement techniques, distribution facilities. Demonstrated experience in delivering projects that cover the full life cycle of assessment, design and implementation support; demonstrated record of driving revenue within existing healthcare clients and in developing new prospects at the "C" level of large healthcare organizations. Travel as needed (Up to 75%). Associate Salary Range: $70,000 - $100,000 per year Candidate must be able to submit verification of his/her legal right to work in the U.S., without company sponsorship. About BRG BRG combines world-leading academic credentials with world-tested business expertise purpose-built for agility and connectivity, which sets us apart-and gets you ahead. At BRG, our top-tier professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of proven real-world experience to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges for organizations across the globe. Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking from diverse perspectives that, when paired with our global reach and resources, make us uniquely capable to address our clients' challenges. We get results because we know how to apply our thinking to your world. At BRG, we don't just show you what's possible. We're built to help you make it happen. BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
    $70k-100k yearly Auto-Apply 60d+ ago
  • Principal Skilling and Adoption Lead, ServiceNow University Government Programs

    Servicenow 4.7company rating

    Remote job

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The ServiceNow Customer Acceleration org (part of the Global Learning and Development group) is seeking a Principal Skilling and Adoption Lead to build, deliver, and scale global government skilling programs through ServiceNow University content offerings across the Americas geography. This hybrid execution and evangelism role combines end-to-end program delivery with strategic stakeholder management to meet the growing global demand from governments for AI literacy, reskilling, and digital capability-building. You'll lead large-scale, high-volume learning initiatives that package and deliver ServiceNow platform training programs with localization capabilities, while managing the ongoing engagement, reporting, proof of outcomes, and stakeholder relationships that governments increasingly expect. This role creates sustainable career pathways that prepare individuals for both AI Literacy awareness and high-demand roles within the ServiceNow ecosystem. What You'll Do: End-to-End Program Delivery: Lead large government and workforce skilling programs through their complete lifecycle, managing budgets, complex timelines, and cross-functional stakeholder relationships Oversee content packaging, distribution, access management, rollout orchestration, and completion tracking for high-volume learning programs Design and deliver scalable training and adoption programs featuring content focused on the ServiceNow AI platform and other technologies tailored to diverse learner populations Build and curate comprehensive learning assets including instructor-led sessions, eLearning modules, videos, job aids, and documentation targeted to various roles and skill levels Develop and implement user adoption strategies, communications programs, enablement frameworks, and change management initiatives that ensure learner success and employment readiness Manage cohort orchestration and delivery logistics to support programs serving thousands to millions of learners Facilitate components such as instructor-led workshops and leadership training programs where government funding models allow Stakeholder Engagement & Government Relationship Work: Build and maintain strategic partnerships with internal account teams, government agencies, workforce development bodies, public funding organizations, and regulatory authorities Advocate for and evangelize ServiceNow University's government offerings across stakeholder networks Qualify opportunities, coordinate handoffs, and work collaboratively with account teams (not a sales role) Advise and collaborate with government partners and training providers on appropriate learning solutions and adoption strategies from the ServiceNow catalog Facilitate workshops (virtually and in-person) to ensure stakeholder alignment, gather content requirements, and drive engagement Program Outcomes & Impact Measurement: Own and report on program outcomes including enrollment, completion rates, certification attainment, employment outcomes, and customer satisfaction Develop ROI frameworks and impact measurement strategies demonstrating employment outcomes, economic value, and skills development metrics Create and maintain dashboards, status reports, communication plans, training strategies, and measurement frameworks for client-facing and internal stakeholders Support PR amplification efforts highlighting program success and government value proposition Conduct program evaluations, implement continuous improvement initiatives, and share best practices across the global workforce development network Additional Responsibilities: Oversee technology platforms (LMS, CRM, reporting dashboards) supporting program delivery and performance tracking Mentor and lead as necessary Project Managers, coordinators, training specialists and adoption leads involved in projects Foster a culture of innovation, inclusion, and learner-centricity Contribute to the development and enhancement of existing and new ServiceNow University development offerings Travel: Up to 40% domestically and internationally as needed What You Bring: Strong government experience or deep familiarity with government culture, processes, and stakeholder dynamics Proven "go, go, go" mentality with ability to drive complex multi-stakeholder initiatives forward with urgency Comfort with ambiguity and building programs from scratch in evolving environments A collaborative mindset with strong accountability for team and stakeholder success Proven ability to influence and advise senior stakeholders by presenting well-rounded options and providing strategic thought leadership Exceptional communication skills across diverse audiences-from government officials to entry-level learners Passion for skills development, social impact, and the ServiceNow AI Platform Adaptability and creativity with a track record of delivering high-quality results under tight deadlines Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. 8-10+ years managing government-funded workforce development or enterprise technology training programs with measurable employment impact Demonstrated experience working with government agencies, understanding government culture, and navigating public sector environments Extensive experience leading enterprise-wide change enablement programs-skilled in executive workshops, change impact analysis, communication and training strategies, and building stakeholder networks Proven track record managing end-to-end program delivery at scale (thousands to millions of learners) Familiarity with government skilling frameworks (apprenticeships, vocational training, national qualification systems) Proven expertise creating/curating and delivering training content across multiple formats (ILT, eLearning, video, documentation) for diverse audiences Demonstrated track record achieving employment outcomes, certification targets, and program KPIs Confident delivery skills with ability to engage audiences up to and including C-suite and executive government stakeholders Experience leveraging or integrating AI into work processes, decision-making, or problem-solving Technical proficiency with Microsoft Office and learning design tools (Camtasia, Articulate, Descript, Snagit, Synthesia, web conferencing platforms) Bachelor's degree in Business, Public Policy, Education, Technology, Instructional Design, or related field; Master's degree preferred. Preferred: Hands-on experience with ServiceNow AI Platform, ITSM solutions, or the ServiceNow product suite Knowledge of ServiceNow certification paths, partner ecosystem, and customer landscape Background in public-private partnerships and workforce development policy Experience managing localization and multi-language content delivery programs PMP, PgMP, or equivalent program/project management certification FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
    $114k-148k yearly est. 22h ago
  • General Superintendent

    Equity Commercial Real Estate Solutions 3.8company rating

    Columbus, OH

    Equity ECS is a full service commercial real estate firm. Our comprehensive platform includes development, construction, brokerage, and property management services that are tailored to provide solutions to each client's needs. The General Superintendent provides overall leadership and direction for field operations across all active construction projects. This role is responsible for managing, mentoring, and developing Superintendents and Assistant Superintendents while ensuring consistent execution of safety, quality, schedule, and company standards. The General Superintendent works closely with Operations, Project Management, Safety, and Leadership to align field performance with business objectives and client expectations. Responsibilities/Execution Field Leadership & People Management Directly manage, mentor, and evaluate Superintendents and Assistant Superintendents across multiple projects. Establish clear expectations for field leadership, jobsite culture, and accountability. Support workforce planning, staffing needs, and superintendent assignments. Lead training, coaching, and professional development for field leadership teams. Project Execution & Oversight Ensure consistent implementation of construction means, methods, and company procedures across all jobsites. Monitor project schedules, manpower plans, and productivity in coordination with Superintendents and Project Managers. Provide guidance and problem-solving support for complex field issues. Safety & Quality Champion a strong safety culture and ensure compliance with all safety programs, policies, and regulations. Conduct jobsite walks, audits, and safety reviews. Ensure quality control standards are followed and proactively address deficiencies. Communication & Coordination Serve as a key liaison between field operations and project management teams. Participate in project planning, preconstruction meetings, and operational reviews. Communicate effectively with clients, subcontractors, and inspectors as needed. Standards, Processes & Continuous Improvement Implement and enforce standardized field processes and best practices. Support development and continuous improvement of field procedures, reporting, and documentation. Assist leadership with operational planning, forecasting, and risk mitigation. Education & Certifications Minimum of 15+ years of experience in commercial construction field leadership. Prior experience as a Superintendent on complex commercial and multifamily projects. Proven experience managing and mentoring multiple Superintendents and Assistant Superintendents. Strong knowledge of construction means, methods, safety requirements, and scheduling. Excellent leadership, communication, and problem-solving skills. OSHA 30 certification (or ability to obtain). Experience with Procore or similar project management platforms. Competencies Safety First focus and mindset. Experience with Commercial, Multi Family medical, retail, and senior/assisted living facilities. Experience effectively leading and supervising field teams. Diplomatic with effective problem-solving skills. In depth working understanding of construction trades and building systems, documentation processes, and industry knowledge. Subcontractor management experience. Budgeting and financial exposure and experience. Strong interpersonal skills, with customer service orientation, including effective verbal and written communication skills. Analytical, multi-tasking, and detail oriented. Independent and self-motivated to decisively act. What's In It For YOU: The confidence that comes in working for a well-established, privately held national company. A work environment that allows and encourages individuals to use their skills and talents to advance in their role and profession. A full benefits package with costs that don't break the bank. Paid Time Off in addition to 8 paid Company holidays. …And a lot more that we are excited to share with you Equity | ECS is an EQUAL OPPORTUNITY EMPLOYER
    $91k-110k yearly est. 50d ago
  • Executive Director, Large Program Transformation (Remote)

    Christian City Inc.

    Remote job

    Executive Director, Large Program Transformation (Remote) Job Number: 1325358 Posting Date: Dec 3, 2024, 6:50:03 PM Description Although the role is remote, you must reside (or be willing to relocate) to a state where Kaiser Permanente does business. This includes WA, OR, CA, CO, HI, GA, MD, VA, DC. Job Summary: This position will establish and provide leadership and strategic direction for an Enterprise Workforce Management Center of Excellence (COE). Leveraging deep workforce management business expertise, the COE creates and drives WFM strategies and business outcomes through a standard enterprise operating model framework that establishes organizational standards, optimizes technology capabilities, improves business workflows, and produces reporting and analytics to improve performance of staffing offices located in operations., prioritizes capability investment decisions, and oversees the continuous improvement of workforce management operations. Working in collaboration with Labor Relations and Employee Services, the ED Enterprise Workforce Management is accountable for monitoring administrative adherence to collective bargaining agreements for scheduling, timekeeping and pay practices in operations. Leveraging contemporary capabilities, reporting, analytics and through development of operational based training and procedural documentation, the ED will oversee the development of administrative tools and processes in operations necessary to meet contractual and business requirements. Lead change management initiatives related to workforce restructuring, organizational design, and cultural transformation. Implement strategies to foster a positive and adaptive organizational culture. Lead the development and implementation of comprehensive workforce planning strategies aligned with business objectives. Forecast future workforce needs and develop plans to address skill gaps and talent shortages. Develop and execute comprehensive strategies to expand the Workforce Management solution in new geographic areas and markets. Essential Responsibilities: Design, build, and operate the enterprise Workforce Management COE Develop and oversee the workforce management technology configuration strategy and operations for the enterprise inclusive of identifying business decision making accountability, evaluating business requirements against system capabilities, and identifying, evaluating, and escalating KP variance from industry standard schedule, time and attendance practices. Establish overall strategy, approach & measures to WFM change/adoption (from/to). Establish audience segmentation & targeted strategies/tactics that include end user groups, market leadership & operations, IT and shared services Oversee the creation and delivery of comprehensive training materials and resources tailored to various end-user groups to ensure proficiency with the new WFM solution and processes. Develop and execute a communication plan for diverse stakeholders, ensuring clear messaging on WFM program objectives, timelines / milestones, and changes. Define and implement a change network that assigns accountabilities for change/adoption scope to specific roles within markets and functions coupled with overarching governance to ensure change/adoption objectives are met. Design and deploy change practices and tools leveraging leading practices that drive solution adoption and minimize disruption Leverage change management strategies to empower EWFM program teams to increase performance, fostering a culture of accountability and collaboration. Host leadership sessions to strengthen team dynamics, align leadership on program objectives, and drive a shared commitment to outcomes. Qualifications Basic Qualifications: Experience Minimum of ten (10) years combined experience leading a workforce management corporate function for a large multi-state complex organization (health care organization preferred) and experience implementing workforce management solutions and business capabilities to management scheduling, timekeeping and attendance required. Education Bachelors degree in related field, OR four (4) years of experience in a directly related field. High School Diploma or General Education Development (GED) required. License, Certification, Registration N/A Additional Requirements: Minimum of ten (10) years of industry knowledge of modern and standard care delivery or health plan operation processes tied to workforce management required. Experience leading a large transformational program. Ability to see and understand end-to-end processes, cross boundary dependencies and “down-stream” effects required. Ability to influence and persuade at all levels of the organization through large group presentations as well as small group communications required. Ability to gain confidence and support of customers is required. Success in managing complex projects, affecting multiple stakeholders and applications, preferably in a multi-regional or multi-business unit organization required. Collaborative style with ability to engage multiple diverse stakeholders with differing views required. Ability to successfully work in a Labor-Management Partnership environment required. Demonstrated business acumen, cost management techniques, financial and operational controls and analysis is required. Demonstrated success establishing effective business management practices and value to organization required. Includes the identification and articulation of problems, influencing decision-making process as well as delivery of expected results. A proven solution-oriented leader who leads by example through strong personal leadership and conviction, possesses influencing and alignment-building skills and a true team orientation, and possesses impeccable interpersonal skills required. Preferred Qualifications: Master's in Business Administration or related degree preferred Primary Location: California-Pleasanton-Pleasanton Tech Cntr Building A Regular Scheduled Hours: 40 Shift: Day Working Days: M-F Start Time: 08:00 AM End Time: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Job Level: Director/Senior Director Job Category: Information Technology Public Department Name: Po/Ho Corp - Hospital Systems Ops - 0308 Travel: Yes, 10 % of the Time Employee Group: NUE Executives|NUE|Non Union Employee Posting Salary Low : 229500 Posting Salary High: 286875 Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.Click here for Important Additional Job Requirements. Share this job with a friend You may also share this job description with a friend by email or social media. All the relevant details will be included in the message. Click the button labeled Share that is next to Submit.
    $62k-108k yearly est. Auto-Apply 60d+ ago
  • Site Labor Relations Manager

    Quanta Services 4.6company rating

    Remote job

    About Us QISG leverages Quanta's comprehensive resources to deliver collaborative solutions for our partners' energy infrastructure needs. We use in-house talent, expertise and resources to plan, design, engineer, manage, conduct maintenance on and construct projects. Our turnkey service capabilities provide our customers with efficiency, consistency, attention to detail and safe execution. The QISG team brings together Engineering, Safety, Quality, Material Procurement, QA/QC, Right-of-Way Acquisition, Scheduling, Environmental Planning, Permitting, Title and Land Management expertise that ensure outstanding results for our clients. About this Role Position Overview The Site Labor Relations Manager supports large-scale field operations by managing all labor-related activities at the project site level. As part of the Quanta family of operating companies, this role ensures full compliance with applicable collective bargaining agreements (CBAs), project labor agreements (PLAs), prevailing wage requirements, and federal/state labor regulations. The Manager partners closely with project leadership, field supervision, craft employees, and union representatives to promote a safe, productive, and respectful workforce environment. This position plays a critical role in minimizing labor risk, resolving disputes efficiently, and supporting Quanta's commitment to operational excellence and workforce integrity. What You'll Do Key Responsibilities Labor Relations Leadership Serve as the on-site subject-matter expert for labor relations across multi-craft union environments common to Quanta's power, pipeline, civil, and renewable energy projects. Interpret and enforce CBAs, PLAs, National Maintenance Agreements, project addendums, and local union rules. Advise project managers, general foremen, and supervision on labor rules, craft classifications, and compliance with dispatch/referral processes. Maintain strong, professional relationships with union halls, business managers, business agents, and job stewards. Issue Resolution & Dispute Management Lead investigations of grievances, disputes, disciplinary matters, and craft-related concerns. Support resolution of jurisdictional disputes across trades (e.g., IBEW, Operators, Laborers, Pipefitters, Boilermakers, Ironworkers, etc.). Coordinate dispute escalation with corporate Labor Relations and project leadership as needed. Ensure consistent application of contract language to avoid claims, disruptions, or job delays. Workforce Planning & Craft Deployment Coordinate manpower requests with union halls and hiring partners to support project schedules. Monitor labor utilization, crew structure, manpower projections, overtime practices, and cost impacts. Support execution planning by aligning labor strategy with schedule milestones, availability, and skill requirements. Work closely with safety, HR, and operations to support new-hire onboarding and craft mobilization. Compliance & Reporting Ensure compliance with: Federal/state labor law (NLRB, DOL, EEOC, wage & hour). Prevailing wage, certified payroll, and Davis-Bacon requirements (as applicable). Project-specific customer/UI/owner labor specifications. Maintain labor-related documentation, including grievances, job actions, referrals, and CBA compliance records. Produce labor cost analysis, craft reporting, and trend assessments for leadership. Training & Leadership Support Provide contract interpretation and labor relations training to site leaders, foremen, and supervisors. Promote a culture of fairness, respect, and consistent leadership aligned with Quanta's safety and workforce values. Collaborate with HR, Safety, and Operations on craft engagement, performance expectations, and workforce communications. Strategic Labor Support Participate in bid reviews, labor strategy planning, and preconstruction efforts. Identify labor risks early and recommend proactive mitigation strategies. Support negotiations, pre-job conferences, and union relationship-building initiatives as needed. What You'll Bring Qualifications Education & Experience Bachelor's degree in Human Resources, Industrial Relations, Construction Management, Business Administration, or related field (preferred). 7+ years' experience in labor relations, HR, or construction field management-within a unionized, heavy-industrial, or utility construction environment. Experience with multi-trade labor agreements. Prior experience working with unions such as IBEW, Operators, Laborers, Pipefitters, Boilermakers, Ironworkers, or similar. Knowledge, Skills & Abilities Strong understanding of collective bargaining agreements, labor law, and union craft environments. Highly skilled in conflict resolution, negotiations, and employee/union communications. Ability to analyze labor cost impacts, workforce utilization, and productivity trends. Exceptional organizational, documentation, and confidentiality practices. Ability to travel and work on remote project sites as required. Proficiency in Microsoft Office and project management systems. What You'll Get Competitive Compensation 401(k) Retirement Plan Holiday Pay Paid Time Off (PTO) Comprehensive Health Coverage Pet Insurance Employee Assistance Program (EAP) Professional Development Tuition Assistance Employee Discount Program Equal Opportunity Employer All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law. We are an Equal Opportunity Employer, including disability and protected veteran status. We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company's Human Resources department.
    $74k-122k yearly est. Auto-Apply 19d ago
  • VP, Operations

    Taskus 3.9company rating

    Remote job

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. What does the Vice President of Operations really do? Think of yourself as the leader who will oversee day-to-day operations to support growth and add to the bottom line of the organization. You will focus on strategic planning, and goal-setting, and must be fully accountable for ensuring your entire organization is on track. Not just anyone is qualified for this role. We make sure we get the best of the best! As you tackle your new tasks for the day, you know that it will lead to one thing: You will provide management and oversight of all aspects of the business within your site; demonstrate a commitment to excellence and collaborate well with senior leadership. You are expected to meet the company's objectives, in addition to having a passion for success, and a proven record of successful strategic planning and implementation. You will provide direction and development, formulate policies and strategic plans for future growth, manage daily operations of personnel, purchasing, administration, and other departments; and improve operational efficiency in targeted areas including customer support and engagement. As Vice President of Operations: You will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement, and redeployment. It is expected that you are highly collaborative and can build cross-functional relationships with departmental heads and management across the business. You will partner with department heads to maintain an efficient team structure and performance, using analytics, processes, and tools. You will maximize client engagements and work with your leadership team to develop plans to meet future site needs. Being the Vice President, you will maintain profit margins and develop internal control systems to ensure accountability. To achieve this, you need to develop strong relationships with outside partners, vendors, and advisors; as well as internal partners, including department supervisors and co-executives. Requirements: At least 7 years in a Senior Leadership role of a large business or enterprise. Strong financial management and budgeting skills; make sound business decisions based on data and statistics; can structure effective training & development programs and measure their success; leverage the use of the latest technology to enhance the growth of your organization Possess a “people first” leadership style with strong communication, interpersonal and leadership skills Thorough understanding of organizational behavior, workforce planning, metrics, and analytics. Autonomous vehicles / Fleet management experience (Nice to have). Education / Certifications: BS or BA is highly preferred but not required. Work Location / Work Schedule / Travel: 25% travel within the region the position is assigned. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore all TaskUs career opportunities and apply through the provided URL ********************************
    $139k-227k yearly est. Auto-Apply 45d ago
  • Senior Resource Management & Staffing Lead

    Egen 4.2company rating

    Remote job

    Egen is a fast-growing and entrepreneurial company with a data-first mindset. We bring together the best engineering talent working with the most advanced technology platforms, including Google Cloud and Salesforce, to help clients drive action and impact through data and insights. We are committed to being a place where the best people choose to work so they can apply their engineering and technology expertise to envision what is next for how data and platforms can change the world for the better. We are dedicated to learning, thrive on solving tough problems, and continually innovate to achieve fast, effective results. If this describes you, we want you on our team. Want to learn more about life at Egen? Check out these resources in addition to the job description. Meet EgenLife at EgenCulture and Values at EgenCareer Development at EgenBenefits at Egen About the opportunity: Egen is seeking a highly collaborative, detail-oriented Senior Resource Management & Staffing Lead to own and operate our end-to-end staffing function across our global delivery teams. This role sits at the intersection of Sales, Pre-Sales, Delivery, and Talent Acquisition, ensuring that the right people are deployed to the right work at the right time. You will manage open staffing requests, maintain real-time visibility into consultant availability and utilization, and proactively identify gaps between demand and supply. In close partnership with the People team, you will also serve as a liaison, supporting Practice Leaders through thoughtful workforce planning, talent deployment decisions, and capability development. When staffing needs cannot be met with existing talent, you will partner closely with the Talent Acquisition team to prioritize new requisitions. This role is both strategic and hands-on - ideal for someone who thrives in fast-moving consulting environments and enjoys bringing structure, clarity, and data to complex decisions.Responsibilities: Staffing & Resource Management Own the full lifecycle of global staffing requests across all active and upcoming client engagements. Partner closely with Sales, Pre-Sales, and Delivery Leadership to understand project scope, timing, skill requirements, and client priorities. Match consultants to project roles based on skills, experience, availability, regionalities, utilization targets, and career development goals. Actively manage and optimize the bench, identifying short-term deployment opportunities and longer-term skill or capacity gaps. Align with Practice Leads to define common profiles for hiring consistency, as well as a clear definition of levels globally. Demand Forecasting & Capacity Planning Maintain an accurate, forward-looking view of demand relative to available capacity. Translate pipeline and delivery forecasts into actionable staffing plans. Provide clear, data-backed recommendations on hiring needs, timing, and required skill profiles. Proactively rotate bench talent across the portfolio based on pipeline and future opportunity trends to align with business direction and reduce time-to-fill for resource requisitions. Talent Acquisition Partnership When internal supply does not meet demand, collaborate with Talent Acquisition to address both ongoing pipeline needs and one-off hiring requirements by: Opening new requisitions Defining role requirements, priorities, and success profiles Aligning on timing, urgency, and pipeline approach (e.g., continuous vs. role-specific hiring) Serve as a key input into hiring decisions by grounding reqs in real client and delivery needs. Process, Systems & Reporting Design, improve, and operate scalable staffing and resource management processes, gaining alignment with key stakeholders. Lead staffing cadences (e.g., weekly staffing meetings) and ensure clear communication across stakeholders. Maintain and evolve skills inventories and resource data to support informed staffing decisions, while proactively identifying and influencing cross-department process improvements that enhance staffing accuracy, efficiency, and forward visibility. Produce reporting and insights on utilization, capacity, staffing gaps, and trends for leadership. Partner with Operations to enhance and optimize systems, including Certinia, Salesforce, and related tooling. Strategic Support Support mid- and long-term workforce planning aligned to Egen's growth strategy. Help leadership make informed decisions around utilization targets, team growth, and service line investment. Skills & Experience: 7+ years of experience in professional services operations, with at least 5 years in resource management, staffing, or workforce planning within an IT/consulting environment. Willingness to roll up sleeves and operate in a hands-on, execution-focused role. Experience with Professional Services Automation (PSA) and related operational systems; experience with Certinia and Salesforce preferred. Proven experience managing technical staffing across multiple concurrent, global engagements with competing priorities. Strong understanding of consulting delivery models, utilization, and capacity planning. Highly data-driven; possesses a strong understanding of data structures and data relationships, and is comfortable using metrics, dashboards, summarized/aggregated data, data queries, and GenAI tools to autonomously solve simple to moderately complex problems and inform decisions. Familiarity with modern technology consulting skillsets (e.g., cloud, data, engineering, platforms, GenAI / ML / Data). Excellent communication and stakeholder management skills.Exceptionally organized, proactive, and comfortable operating with ambiguity. Compensation & Benefits: This role is eligible for our competitive salary and comprehensive benefits package to support your well-being:- Comprehensive Health Insurance- Paid Leave (Vacation/PTO)- Paid Holidays- Sick Leave- Parental Leave - Bereavement Leave- 401 (k) Employer Match- Employee Referral Bonuses Check out our complete list of benefits here - >******************************** Important: All roles are subject to standard hiring verification practices, which may include background checks, employment verification, and other relevant checks. EEO and Accommodations: Egen is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws. Egen will also consider qualified applications with criminal histories, consistent with legal requirements. Egen welcomes and encourages applications from individuals with disabilities. Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.
    $93k-125k yearly est. Auto-Apply 13d ago
  • Field Services - Travel Coordinator

    Helfrich Brothers Boiler Works

    Remote job

    Helfrich Brothers Boiler Works Inc. (HBBW) has been a family-owned business since the 40's. We bring together decades of experience, from the commercial boiler industry, to meet all the fabrication and field service needs of our customers. Inside our 95,000 square foot facility in Lawrence Massachusetts, we provide construction services, ASME pressure vessel and code tank fabrication, machining, and boiler parts of all types. Our full-time staff of engineers, welders, machinists, and millwrights offer turn-key service, from project conception, through the start-up phase of the project, providing a complete product that saves our clients time and money. Job Description The company is growing strong, and our Field Services division is looking for a Travel Coordinator. Our ideal candidate is self-motivated and resourceful, with the ambition to complete the job successfully. This position will report directly to the Equipment and Logistics Manager. The Travel Coordinator would work remotely but maintain on-call availability for necessary emergency calls outside of traditional business hours. This is a great opportunity for the right person! Major Duties & Responsibilities: We often service forced/emergency outages, which are time sensitive and critical to our business. In the event of a forced/emergency outage, this individual would be responsible for immediately coordinating with the Project Managers and Workforce Planning Manager to confirm the project's schedule and manpower, then promptly arranging, communicating and documenting all travel/lodging accommodations for employees scheduled to work the emergency outage. The Field Services Travel Coordinator is also responsible for the following day-to-day aspects: * Review outage schedule weekly and arrange hotel accommodations as necessary, * Confirm with hotels and communicate number of rooms in addition to all other travel details, * Collaborate with the Operations Manager, Project Managers and Workforce Planning Manager to ensure successful operations, * Update project email with hotel confirmations and Tally Sheet within SharePoint, * Organize travel sheet in the proper folder within SharePoint, * Consistently monitor schedules for changes to ensure required coverage, * Communicate effectively with hotels and other necessary vendors, informing them or changes/checkouts and other necessary vendors. Education/Skills/Experience: * 2+ years' experience as a Travel Coordinator, or in a corporate travel agent role, * Excellent organizational and time management skills, * Strong computer skills, versed in Microsoft Office and SharePoint, * Customer service oriented with a background in operations and logistics, * Ability to negotiate effectively with external vendors to maintain budget alignment, * Comfortability completing clerical work in a timely, efficient manner, * Process driven with evolved critical thinking skills. Expectations * Readily available for work during standard business hours, Monday through Friday, from 7:00 a.m. to 5:00 p.m. to ensure team collaboration and employee support. Providing timely notice for any absences or delay, * Conducting oneself in a professional and respectful manner, especially when communicating with colleagues and vendors, * Taking initiative to find the most efficient and cost-effective travel solutions, * Working cooperatively with managers and employees to understand and fulfill their travel needs, * Being flexible and able to quickly book emergency travel when unexpected jobs arise. * All booking details, including dates, names, and locations, must be 100% accurate, * All travel must be booked with sufficient time to meet job deadlines and avoid rush charges, * E&L Manager must be copied on any email regarding travel and lodging as well as any significant conversation must be communicated to the field service team in a timely manner, preferably by email, * All bookings, confirmations, documentation and email correspondence must be clearly labeled & organized by job number and sent to all relevant parties in accordance with Field Service SOPs. Job Type: Full-time, Hourly Pay: $25.00 - $30.00 per hour DOE Benefits: * 401(k), 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * 40+ hours weekly * On-call off hours availability required, * Day shift * Overtime * Weekends as needed Work Location: Remote
    $25-30 hourly 60d+ ago
  • Director of Sales & Account Management

    Roo 3.8company rating

    Remote job

    What We Do We're on a mission to empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives. Powered by groundbreaking technology, Roo has built the industry-leading veterinary staffing platform, connecting Veterinarians, Technicians, and Assistants with animal hospitals for relief work and hiring opportunities. Roo empowers the largest network of over 20,000 veterinary professionals to help more than 9,000 animal hospitals provide quality care to more pets. Together, we've provided more than 3 million hours of healthcare, helping Veterinarians earn more than $200 million.About the Role The Director of Marketplace (Sales & Account Management) is responsible for driving growth and performance across Roo's veterinarian and veterinary technician network through sales-focused recruitment, engagement, and retention strategies. This leader owns the supply-side sales funnel, from outreach and conversion through activation and long-term satisfaction. Thus, ensuring a healthy, balanced marketplace and a world-class provider experience. As both a sales strategist and operational leader, the Director sets the vision for how Roo attracts, converts, and retains top veterinary professionals. They lead multiple teams that execute on outbound and relationship-based sales motions, while building systems, processes, and culture that deliver measurable results. This role partners closely with Operations, Finance, Product, and Marketing to align marketplace growth targets with company objectives, ensuring that supply performance fuels Roo's broader revenue and market expansion goals. Core Responsibilities Leadership & Team Management Lead and develop multiple supply-side sales and operations teams responsible for growing and engaging Roo's veterinarian and technician network. Manage and coach sales leaders who oversee outreach, onboarding, scaling and retention to deliver consistent performance and accountability. Build a high-performing, metrics-driven organization centered on conversion, engagement, and long-term clinician satisfaction. Coach and mentor emerging leaders across the supply organization, fostering growth and readiness for expanded responsibility. Define performance frameworks, variable compensation plans, and development paths that reward achievement of supply growth targets. Establish clear team goals and incentive structures tied to revenue impact and provider acquisition success. Champion a culture of inclusion, ownership, and continuous improvement grounded in sales excellence and data-driven decision-making. Drive impact through Roo's cross functional Squad Operating Model as a key functional contributor. Supply Strategy & Marketplace Health Own the national supply strategy for veterinarians and technicians, ensuring Roo maintains balanced coverage and responsiveness to demand. Partner with Finance, Data and Sales Operations to forecast supply needs, market capacity, and fulfillment targets. Define and monitor KPIs across clinician engagement, activation, fulfillment, and retention. Identify supply gaps or operational bottlenecks and implement targeted interventions to optimize marketplace health. Operational Excellence Design and refine scalable processes for provider onboarding, scheduling, credentialing, and engagement, integrating sales automation and CRM tools. Partner with Product and Engineering to define systems that support lead management, conversion tracking, and retention analytics. Continuously evaluate and improve workflows for speed, accuracy, and conversion impact. Evaluate current technician coordination workflows, ensuring consistency, quality, and measurable impact on fulfillment. Align these efforts with provider facing squads so the necessary tools are built out. Cross-Functional Collaboration Serve as the supply-side sales leader voice in cross-functional strategy and planning discussions, empower team members via squads to ensure the provider perspective is included in product evolution. Partner with Finance, Growth, and Marketing to align recruitment and engagement initiatives with company-level goals. Collaborate with Sales Operations and Product teams to forecast needs, design incentive models, and develop scalable systems supporting supply growth. Ensure supply-side insights and data directly inform strategic decision-making across Roo. Qualifications 15+ years in a sales capacity, leading marketplace operations, clinician or labor supply management, or workforce logistics, ideally in animal healthcare, human healthcare or tech- enabled services. Proven success leading large distributed teams and managing managers. Expertise in data-driven strategy, workforce forecasting, and operational scaling. Strong collaboration and executive communication skills, with a track record of cross-functional impact. Deep understanding of provider recruitment, engagement, and retention dynamics. Passion for improving the lives of veterinary professionals through operational excellence and innovation following Roo's mission statement. Ability to travel (~40% of role will include travel). Success Indicators (First 12 Months) Veterinarian and technician supply consistently meets or exceeds fulfillment targets across active markets (above 50%) Align team's efforts to core metrics and ensure on an individual level, team members show ownership over goal set and relevant dashboards Supply engagement and retention improve quarter over quarter in line with relevant company level OKRs Technician coordinator operations standardized and scaled with measurable efficiency gains via product solutions. Leadership bench strengthened through promotion and development of high-potential managers - IDP's all in place. Sales operations, Finance, Product, and Marketing fully aligned to a shared supply-side growth model; supply forecasting embedded as a core part of Roo's operating rhythm. While we are a remote first company, if you are based in San Francisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages. In addition to the base compensation there is a 40% variable, depending on performance. Note: We've recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Please note that any communication ******************* is not legitimate. All official Roo communication will always come *************. Exact compensation may vary based on skills, experience, and location. California pay range$160,000-$210,000 USDNew York pay range$160,000-$210,000 USDWashington pay range$145,000-$190,000 USDColorado pay range$140,000-$180,000 USDTexas pay range$140,000-$180,000 USDNorth Carolina pay range$130,000-$170,000 USD Core Values Our Core Values are what shape us as an organization and we're looking for people who exhibit the same values in their professional life; Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun! What to expect from working at Roo! For permanent, full time employees, we offer: Accelerated growth & learning potential. Stipends for home office setup, continuing education, and monthly wellness. Comprehensive health benefits to fit your needs with base medical plan covered at 100% with optional premium buy up plans. 401K Unlimited Paid Time Off. Paid Maternity/Paternity and reproductive care leave. Gifts on your birthday & anniversary. Opportunity for domestic travel, including for regional team building events. Overall, you would be part of a mission-driven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation. We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed. Ready to join the Roo-volution?!
    $160k-210k yearly Auto-Apply 2d ago
  • Senior Talent Acquisition Partner

    Skylights of Hawaii 4.2company rating

    Remote job

    About Skylight Skylight is a digital consultancy using design and technology to help government agencies deliver better public services. We're at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world. If you want to play a part in driving this critical movement forward, we'd love for you to join our growing team of public interest technologists. The work we do matters. About the job As a Talent Acquisition Partner, Sourcing Specialist, you'll collaborate across the company, working directly with the Head of People Ops and hiring managers to build and maintain a healthy pool of qualified candidates. This role plays a vital part in making sure the right people are in place to drive high-impact solutions for our government customers. What you'll do Partner with hiring teams to understand Skylight's current and future talent needs, aligning sourcing efforts with workforce planning and project demands Design and execute sourcing strategies to identify and engage candidates across a range of technology-related talent pools Proactively reach out to and engage prospective candidates, assessing technical expertise and cultural alignment with Skylight's mission and values Build and maintain a healthy pipeline of high-quality talent within our applicant tracking system, ensuring readiness for both immediate and future hiring needs Serve as a brand ambassador for Skylight, effectively communicating our mission, values, and employee value proposition to attract top-tier, mission-driven talent Deliver a consistent, thoughtful, and inclusive candidate experience throughout the sourcing and recruitment process Stay current on industry trends and sourcing innovations, continuously identifying opportunities to enhance tools, practices, and outreach methods Contribute to the ongoing improvement of Skylight's sourcing operations, bringing a strategic mindset and collaborative spirit to all aspects of talent acquisition What we're looking for Minimum qualifications Extensive sourcing experience at an in-house or agency environment Experience sourcing for technical and non-technical roles Ability to work independently, solve problems proactively, and develop creative approaches to sourcing and engaging candidates Experience and a passion for creating and ensuring positive candidate experiences Experience using LinkedIn Recruiter to conduct effective search strategies Experience ensuring the accuracy of data in our applicant tracking system (we currently use Greenhouse) Flexibility to adapt to the dynamic nature of hiring and staffing in our professional services environment Great organizational skills, including attention to detail Great written and oral communication skills Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients) Passionate about creating better public outcomes through great government services A mindset and work approach that aligns with our core values Ability to travel for work from time to time Nice-to-have qualifications Experience with AI-powered recruiting technologies (e.g., resume screening, candidate matching, sourcing automation, or analytics platforms) to improve efficiency and enhance the candidate experience Experience with Greenhouse or other similar ATS systems Prior civic tech or government contracting industry experience Don't meet 100% of the criteria but think you can do the job? We'd love to chat anyway! We're on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don't check every box. Other requirements All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment. You must be legally authorized to work in the U.S. now and in the future without sponsorship. As a government contractor, you may be required to obtain a public trust or security clearance. You may be required to complete a company background check successfully. Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute. Position type This is a full-time, exempt position. Location This is a fully remote position. Care package Salary The salary range for this position is between $125,000-150,000, based on experience and qualifications. Benefits Your well-being is important to us, so we focus on supporting you in a variety of ways: Medical insurance, dental insurance, vision insurance Short-term and long-term disability insurance Life and AD&D insurance Dependent care FSA, healthcare FSA, health savings account Dollar-for-dollar 401(k) match up to 10% of your salary with no vesting period Flexible paid-time-off-policy (generally around 25 days per year), plus 11 paid federal holidays Up to 12 weeks paid-time-off for all eligible new birth, adoption, or foster parents Performance rewards, including annual salary increase, annual performance bonus, spot bonuses, and stock options Business development / sales bonuses Referral bonuses Annual $2,000 allowance for professional development Annual $750 allowance for tech-related purchases Annual swag budget of $100 to display your Skylight pride with some merchandise (hoodies, hats, and more) Dollar-for-dollar charity donation matching, up to $500 per year Flexible, remote-friendly work environment An environment that empowers you to unleash your superpowers for public good Interview tips Visit our join page to learn more about how our interview process works. Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them. If you'd like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital. We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you're authorized to work in the U.S. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.
    $125k-150k yearly Auto-Apply 60d+ ago
  • Oracle EPM Cloud Application Architect

    Lumentum Holdings 4.5company rating

    Remote job

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Lumentum welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As a global, multi-cultural company driven by innovation, we are building a diverse and inclusive culture where differences are valued. We are unified in our commitment to live our Guiding Principles: Innovate, Engage, Deliver, Excel, and Win . Our differences make us stronger, more creative, and capable of delivering better results. What Will You Do? This is a key position in Information Technology department of a fast-paced high-tech company. This role is responsible for maintenance of the current Hyperion data architecture, implementations/enhancement of current and future tools, data integration and development of key financials designed in Hyperion Financial reporting, Tableau and/or other tools. This role will require overall understanding Financial Planning & Budgeting Process including forecasting, headcount planning, spend management and leverage this knowledge to design and deliver the necessary technical solutions. Responsibilities: Develop, implement and support integrated business planning technical solution (including Revenue, COGS, Workforce, CAPEX) for annual budgeting and quarterly forecasting to help FP&A run operating plan, forecast and generate insight of the business; Support the monthly financial close, CoA maintenance, reporting hierarchy maintenance working with the accounting team in review of key P&L/Balance sheet line items to reconcile financials; Develop and maintain SEC reporting(10Q P&L, Balance sheet), support audit questions, variance analysis; Functional-technical understanding of EPM, overall idea of Oracle R12 (EBS); Responsible for testing impact of upgrades and new releases on EPBCS Cloud including follow-up of bugs with development; System Integration, with applications in Oracle ERP, Cloud applications; The techno functional knowledge to develop and support GAAP/Non-GAAP financials, management reporting to generate key business insights for the CFO office will be a plus. Requirements: Bachelor in Computer Science coupled with 10 years of hands on experience in EPM suite of Products (Hyperion Essbase/Planning, PBCS/EPBCS,Enterprise Data Management(EDM),Enterprise Profitability and Cost Management(EPCM), Financial Consolidation and Close Cloud Service(FCC),HFR,Narrative Reporting(NR), SmartView, Workforce Planning, Capex Planning, EPM Automate, Python, Groovy); Essbase Database design and build with architectural experience of BSO / ASO cube, load rules, Calculation scripts, Business rules, MaxL; Experience with Multidimensional database optimization and performance tuning; Experience with Tableau, ODI, SQL, UNIX Shell Scripting, System automation a plus; Knowledge of Oracle EBS R12(General Ledger) and system integration with Hyperion preferred; An efficiency-focused, independent thinker; Proven ability to multitask and work with cross-functional teams; Excellent written and verbal communication skills. #LI-SM1 Pay Range: P70-USA-1 :$130,850.00 - $186,900.00 Disclaimer: Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, where work will be performed, qualifications, work history and relevant experience. With our continual goal of making Lumentum a best place to work for our employees, we strive to offer employees competitive total compensation packages, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.
    $130.9k-186.9k yearly Auto-Apply 60d+ ago
  • People Operations Manager

    Rain 3.7company rating

    Remote job

    About the Company Rain makes the next generation of payments possible across the globe. We're a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you're curious, bold, and excited to help shape a borderless financial future, we'd love to talk. Our Ethos We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company. About the Role A highly organized and proactive People Operations Manager to build and scale the processes, systems, and programs that underpin our people experience. As a company operating in the rapidly evolving stablecoin and digital asset space, we move quickly while maintaining high standards of compliance, precision, and trust. The People Operations Manager will ensure our HR infrastructure is robust, efficient, and compliant across all regions in which we operate. This role sits at the intersection of HR, legal, compliance, recruiting, payroll, and finance-requiring someone who is detail-oriented, tech-savvy, and comfortable working in a dynamic, regulated environment. What You'll Do Own and optimize our HRIS, ATS, and people operations tools; drive automation and workflow improvements Maintain accurate employee data, organizational charts, and reporting lines across all systems Lead data integrity, auditing, and compliance efforts across HR platforms. People Processes & Compliance Develop, document, and maintain HR policies, handbooks, and SOPs across global jurisdictions Ensure compliance with employment laws, financial regulatory requirements, and crypto-industry standards Partner with Legal and Compliance to support onboarding, offboarding, and employee lifecycle changes Manage background checks, employment verifications, and contractor compliance processes International & Domestic Compensation, Payroll & Benefits Coordination Collaborate with Finance and external payroll providers to ensure timely, accurate global payroll Maintain records for variable compensation, token/equity grants, and other crypto-specific programs Support annual compensation reviews, benefits renewals, and compensation benchmarking efforts Employee Experience & Lifecycle Management Manage onboarding workflows to ensure a smooth, compliant, and high-quality new-hire experience Oversee offboarding, exit documentation, equipment logistics, and system access governance Serve as the first point of contact for HR inquiries, troubleshooting and escalating as needed. Reporting & Analytics Build and maintain dashboards for headcount, attrition, diversity metrics, workforce planning, and more Provide people data insights to leadership for strategic planning and audits What we're looking for 5+ years of HR operations or people operations experience, ideally within fintech, crypto, or tech Deep understanding of global HR compliance, employment laws, and payroll operations Experience managing HR systems (e.g., Ashby, Notion, JustWorks) Strong analytical mindset and comfort with spreadsheets, audits, and data integrity Excellent organizational skills with the ability to scale processes in a fast-moving environment Experience in a regulated industry (financial services, fintech, banking, crypto) strongly preferred Discretion and professionalism when handling sensitive information Nice to have, but not mandatory Experience supporting teams across the US, LATAM, EU, or APAC Familiarity with compensation structures unique to crypto (token grants, vesting schedules) Background in startup environments or early-stage company scaling Things that enable a fulfilling, healthy, and happy experience at Rain: Unlimited time off 🌴 Unlimited vacation can be daunting, so we require Rainmakers to take at least 10 days off. Flexible working ☕ We support a flexible workplace. If you feel comfortable at home, please work from home. If you'd like to work with others in an office, feel free to come in. We want everyone to be able to work in the environment in which they are their most confident and productive selves. New Rainmakers will receive a stipend to create a comfortable home environment. Easy to access benefits 🧠For US Rainmakers, we offer comprehensive health, dental, and vision plans for you and your dependents, as well as a 100% company subsidized life insurance plan. Retirement goals💡Plan for the future with confidence. We offer a 401(k) with a 4% company match. Equity plan 📦 We offer every Rainmaker an equity option plan so we can all benefit from our success. Rain Cards 🌧️ We want Rainmakers to be knowledgeable about our core products and services. To support this mission, we issue a card for our team to use for testing. Health and Wellness 📚 High performance begins from within. Rainmakers are welcome to use their card for eligible health and wellness spending like gym memberships/fitness classes, massages, acupuncture - whatever recharges you! Team summits ✨ Summits play an important role at Rain! Time spent together helps us get to know each other, strengthen our relationships, and build a common destiny. Expect team and company off-sites both domestically and internationally.
    $87k-140k yearly est. Auto-Apply 14d ago
  • HRBP IT and Technology

    Navitus 4.7company rating

    Remote job

    Company Navitus About Us Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other._____________________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at ************************************ to be considered for internal opportunities. Pay Range USD $98,000.00 - USD $123,000.00 /Yr. STAR Bonus % (At Risk Maximum) 5.00 - Salaried Non-Management except pharmacists Work Schedule Description (e.g. M-F 8am to 5pm) M-F from 8am to 5pm Central and additional hours as business needs require Remote Work Notification ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming. Overview Join us as the HR Business Partner for our Technology division and help shape one of the fastest‑moving parts of our organization. You'll partner directly with tech leaders using your experience supporting HR processes with IT and technical divisions to solve real people challenges, build high‑performing teams, and drive meaningful change. This is an addition to headcount for our organization. We're looking for a proactive, HRBP who shows up as a true partner with our IT and technical Operations team. This is someone who can navigate complexity, move quickly, and balance strategic thinking with hands‑on execution. If you thrive in dynamic environments and have experience working alongside the IT and Technical space and love working shoulder‑to‑shoulder with business leaders and HR colleagues to make an impact, this role is for you. The Human Resources Business Partner (HRBP) serves as a strategic partner to business leaders, aligning HR strategies with business objectives to drive organizational performance. The HRBP provides expert guidance in areas such as workforce planning, talent management, associate relations, organizational development, and change management. This role acts as a consultant to management on human resource-related issues while serving as an associate champion and change agent. The HRBP will provide HR guidance, analyze metrics, resolve associate relations issues, and work with management to improve work relationships and productivity. The HRBP provides consultation to assigned business units and/or functional areas to formulate partnerships across the HR function, working to deliver value-added service to management and associates that reflect the business objectives of the organization. This role will be responsible for delivering all HR services leveraging other HR experts as appropriate for the full associate lifecycle, including recruiting, selection, onboarding, engagement, development, performance management, rewards, and offboarding. Responsibilities HRBP supporting the Business, Operations, and Technology (BOT) Division Strategic Alignment: Working with the IT side of the business means strategies can shift rapidly. The HRBP must be highly adaptable, able to quickly adjust HR processes to support evolving organizational needs. Talent Acquisition and Recruitment: Supporting the IT discipline requires close collaboration with hiring managers to identify talent needs, craft job descriptions, and develop effective recruitment strategies, both with direct hire and also temps/contractors to ensure we have dynamic solutions for planned and urgent, unique needs. The HRBP should also be prepared to design or review the Associate Value Proposition (AVP) to attract top technology talent. Associate Development and Training: The IT landscape evolves quickly. The HRBP shares responsibility for identifying skill gaps and implementing training and development programs to upskill associates. They must also ensure associates have access to the necessary resources and opportunities to grow. Performance Management: IT leaders are often highly skilled in their technical domains but may need support in leadership fundamentals. The HRBP plays a key role in guiding them on setting performance expectations, conducting regular reviews, and addressing performance issues effectively. Associate Engagement and Retention: IT departments face intense competition for talent. The HRBP must help foster a positive work environment, address associate concerns, and develop retention strategies to keep valuable technology professionals engaged and committed to the organization. Understanding of Capital Projects: The HRBP should understand the strategies in play, what planned needs need to be fulfilled, and what we are planning for. Additionally: Partner with business leaders to develop and implement HR strategies that support business goals. Provide guidance and support on organizational design, workforce planning and talent development planning to support the business strategy and organizational goals. Lead and support performance management, succession planning, and associate engagement initiatives. Lead performance improvement and support with divisional leadership to ensure alignment with company performance policy, practices, and standards and provide leadership training to support positive performance measures. Manage complex associate relations issues, conduct effective, thorough, and objective investigations and ensure compliance with policies, procedures, and laws. Collaborate with Centers of Excellence (COE) such as Talent Acquisition, Total Rewards, Learning and Development and HR Generalists to achieve company and business unit initiatives and needs. Analyze HR metrics and trends to develop solutions, programs, and policies in partnership with the HR COE Leadership. Develops and analyzes data to guide business leaders in planning and execution of people related strategies. Drive change management initiatives and foster a culture of continuous improvement ensuring success. Proactively challenge the status quo and / or innovative ideas to ensure decisions are consistent with organizational standards, policy, and culture. Coach and develop managers on effective leadership and people management practices. Serves as a member of the leadership team for assigned business units and functions. Consults with Leadership to provide HR guidance, policy interpretation, coaching, and partnership to resolve associate relations, drive engagement and performance, and effectiveness in talent selection. Works closely with management and team members to improve work relationships, build morale, and increase productivity and retention. Collaborate with HR COE Leadership to ensure efficient and effective hiring, onboarding, and offboarding of staff. Maintains in-depth knowledge of legal requirements related to day-to-day management of associates, reducing legal risks, and ensuring regulatory compliance. Partners with legal counsel as needed/required. Partners with HR Leadership on people-focused communication and implementation of initiatives and services. Identifies training needs for assigned business units and functions and provides individual leadership coaching as needed. Other duties as assigned. Qualifications • Education: Bachelor's degree in human resource management or business-related discipline or equivalent experience required. • Certification/Licenses: SHRM-CP, SHRM-SCP, PHR or SPHR is preferred. • Experience: o 5 years of progressive HR experience with at least 2 years in a business partner or consultative role required. o Prior experience supporting BOT functions, specifically IT o Strong knowledge of employment laws and HR best practices. o Proven ability to influence and build strong relationships with stakeholders at all levels. o Project management experience with the ability to manage multiple projects and priorities in a dynamic environment preferred. o Familiarity with data analytics and HR metrics. o Knowledge of general human resource programs, policies, and procedures related to employee relations, recruitment, compensation, benefits, leave administration, EEO/AAP administration, understanding of state and federal laws related to employment practice strongly desired. Location : Address Remote Location : Country US
    $98k-123k yearly Auto-Apply 16d ago
  • Department Chair, Cybersecurity (Online/Remote)

    American Public University System 4.5company rating

    Remote job

    Department Chair APUS The Department Chair is a key leadership position within the University. The Department Chair provides the leadership for a quality learning experience for students by ensuring coherence in the discipline and relevance to the practice in support of the University Mission. This leadership position contributes to a range of activities that supports student learning outcomes, program quality, discipline integrity, and faculty growth, success, and belonging, all of which focus on student learning, teaching excellence, and faculty and student retention. The Department Chair collaborates with other departments including the Office of the Provost, Faculty Human Resources, Curriculum and Assessment, Instructional Design, Trefry Library, Electronic Course Materials, and the Center for Teaching and Learning, as well as operational departments such as Advising, Registrar, Marketing, Enterprise Data Office, Workforce Learning Solutions, and Military and Corporate Outreach. The Department Chair oversees the daily operations of one or more programs and faculty. When Applying: Upload a CV and a copy of unofficial transcripts, master's degree and above. Student issued/unofficial copies are acceptable. Please do not send us official copies, unless specifically asked. Responsibilities: Essential operations responsibilities include the ability to: * Articulate the department's goals and needs to advance the department's programs within the School, as well as outside the institution * Confer with internal and external stakeholders and advisory groups to obtain knowledge of student, curricular, occupational, discipline, or University needs * Collaborate with cross-functional departments and program stakeholders to develop, measure, and evaluate student learning outcomes, instructional efficacy, and student persistence and retention for continuous improvement * Contribute to and participate in the annual strategic planning and budgeting processes * Manage student conduct, appeals, and grievance processes Essential teaching and learning culture activities include the ability to: * Hire, develop, support, and evaluate faculty * Document faculty successes and improvements in teaching, research, curriculum management, and service * Recognize faculty and colleagues for outstanding performance and accomplishments * Assign courses / credential faculty to teach * Assign appropriate amount of curriculum development to FTF * Regularly communicates with faculty * Convene regular faculty meetings Essential leadership activities include the ability to: * Develop and support faculty to ensure discipline and program continuity, currency, and relevancy * Collaborate with faculty to ensure the program's evolution reflects external changes in the discipline, external market, and internal changes within the University * Empower and support faculty to create student-centric, inclusive, welcoming learning environments in which all students can succeed * Model good engagement in the discipline * Demonstrate excellence in teaching and share effective practices within the University community * Uphold academic quality design by leading curriculum innovation, academic rigor, and teaching excellence Effective leaders will possess these critical skills and professional characteristics: * Contribute and model professionalism as a thought-leader within the discipline, the School, and the University * Remain current on trends and developments within academic disciplines and leadership * Take initiative to address current challenges and opportunities with forward-thinking solutions * Show attention to detail and accountability for deliverables while managing competing priorities * Collaborate effectively, respectfully, and constructively with faculty and staff following the APEI employee handbook, APUS employee handbook and faculty handbook * Coach and develop others to improve performance and achieve professional goals * Practice emotional intelligence and coaching techniques, especially when managing stressful situations and difficult conversations * Value the diversity, equity, inclusion, belonging, strengths, and perspectives of others * Adapt quickly to changing priorities, strategic initiatives, and industry trends * Communicate effectively via written, oral, and visual media * Flexibility when need arises Requirements: * Doctoral degree in Cybersecurity, IT, Computer Engineering, or a closely related degree from regionally accredited institution is required. * Five or more years of leadership experience. * Five or more years of teaching experience. * Proficiency in Microsoft Office Suite or similar programs * Attendance at in-person University events (i.e., Commencement, Deans and Department Chairs meetings) * Regular participation in and accountable for information conveyed at virtual meetings and University events * Sitting or standing and extensive use of communications, assisted, and classroom technologies Compensation and Benefits: * Full-time faculty are salaried employees. * Information regarding our faculty benefits may be found here: ******************************************* Please Note: Full-time faculty members and department chairs are to consider APUS their primary employer. Full-time salaried faculty and department chairs may not be full-time employees of any university, school, college, or institution of higher education outside of APUS; this includes administrative, staff, and teaching positions. About Us: American Public University System (APUS) is an Online University based in Charles Town, WV. Our company has over 100,000 students. Our emphasis is educating our nation's military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings. It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. of American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.
    $92k-114k yearly est. 2d ago
  • Business Operations Director - Branch Workforce Planning

    Jpmorgan Chase 4.8company rating

    Columbus, OH

    Are you ready to lead strategic and operational workforce planning for the Chase Consumer and Community Bank Branch network? Join a highly collaborative team that values relationship-building, strategic thinking, and solution-oriented members. As a Business Operations Director, you will drive innovation and digital transformation in workforce planning. You will have the opportunity to influence senior leaders and shape the future of our branch network. Be part of a team that embraces technology and continuous improvement. As a Business Operations Director on the Branch team within Workforce Planning at JPMorgan Chase, you will lead the strategic and operational workforce planning for a network of approximately 45,000 employees. Reporting to the Head of CCB Workforce Planning, you will oversee operational planning, branch scheduling, delivery of new workforce planning products, and field support execution. Your role will require cross-functional collaboration with Analytics, Recruiting, HR, and field teams to develop integrated operational and financial plans. You will drive digital transformation and AI adoption in workforce planning processes and tools. This position offers the opportunity to manage a high-performing team and deliver measurable business results. You will design, implement, and continuously improve workforce planning products to optimize demand-supply matching. Your responsibilities include overseeing daily service and staffing levels, developing robust data governance and reporting frameworks, and preparing executive-level business analysis for senior management. You will manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning. The role also includes overseeing budget and financial planning for workforce initiatives and ensuring compliance with regulatory, data, and operational standards. Your leadership will be key in driving innovation and building consensus across diverse stakeholder groups. **Job Responsibilities:** + Formulate and execute workforce planning strategies with Branch Executive and Consumer Bank Leadership + Lead cross-functional collaboration with Analytics, Recruiting, HR, and field teams for integrated operational and financial plans + Drive digital transformation and AI adoption in workforce planning processes and tools + Design, implement, and continuously improve workforce planning products to optimize demand-supply matching + Oversee daily service and staffing levels to ensure achievement of business goals and service standards + Develop and maintain robust data governance, reporting frameworks, and exception-based analytical tools + Prepare and present executive-level business analysis, projections, and performance trends to senior management + Manage a team of approximately 31 FTE, focusing on talent development, coaching, and succession planning + Oversee budget and financial planning for workforce initiatives + Ensure compliance with regulatory, data, and operational standards + Drive innovation and continuous improvement in workforce planning **Required Qualifications, Capabilities, and Skills:** + Bachelor's degree required + 15+ years progressive leadership experience, including 10+ years in retail and financial services + Demonstrated management and leadership skills, preferably in a large company + Excellent analytical, problem solving, and technology skills (MS product suite, Tableau, BI tools) + Strong communication, presentation, and writing skills + Advanced proficiency in workforce management platforms, Excel, Tableau, and analytics tools + Proven ability to deliver measurable business results through workforce optimization + Track record of driving innovation and continuous improvement in workforce planning + Ability to influence senior leaders and build consensus across diverse stakeholder groups + Effective communicator, able to package and present complex information in executive formats + Demonstrated ability to lead through change and ambiguity **Preferred Qualifications, Capabilities, and Skills:** + Master's degree in business, analytics, or related field + Experience with digital transformation and AI in workforce planning + Experience managing large teams in a matrixed environment + Familiarity with regulatory and compliance standards in financial services + Experience with advanced analytics and business intelligence tools + Proven success in talent development and succession planning + Experience in budget and financial planning for workforce initiatives Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $98k-136k yearly est. 6d ago
  • Principal Product Manager (Outbound), AI/UX

    Anaplan 4.5company rating

    Remote job

    At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! Anaplan is redefining the enterprise planning experience for business users. From AI-powered decision intelligence to intuitive web and mobile UX, we're building a platform that's fast, predictive, explainable, and delightful to use. As a Principal Product Manager, Outbound within Anaplan's Product Organization, you will play a pivotal role in ensuring the delivery of our Anaplan Intelligence and User Experience (UX) capabilities-including CoModeler, Roel Based Analysts, PlanIQ, OpenML, Optimizer, Workflow, Management Reporting, and Microsoft 365 integrations is scalable, consistent, and aligned with Anaplan's high standards of quality. You'll define implementation standards, support ecosystem enablement, resolve complex escalations, create impressive demos, and turn field insights into product evolution. This role blends deep Anaplan platform expertise with a passion for business-user enablement, scalability, and edge innovation. Your Impact Serve as the subject matter and technical expert for Anaplan Intelligence and UX, advising on effective implementation strategies. Lead technical enablement initiatives-training programs, documentation, demo environments, and best-practice libraries-for internal teams and partners. Ensure that demos and implementation content for CoModeler, Role-Based Analysts, PlanIQ, Optimizer, Anaplan XL, and mobile apps reflect the latest capabilities and align with Anaplan's delivery standards. Partner with the Center of Excellence and solution architects to embed new UX and AI innovations into customer delivery frameworks-ensuring scalability and consistency. Empower partners with technical guidance that enables them to confidently deliver Anaplan UX and Intelligence solutions across varied use cases. Support late-stage sales opportunities as an expert in Anaplan's intelligence and user experience portfolio-helping customers understand how to deliver intuitive, intelligent planning. Deliver actionable insights from the field to product and engineering to continuously improve usability, performance, and extensibility. Present Anaplan's vision for AI and UX to customers, partners, and internal stakeholders-both virtually and at key events. Your Qualifications Deep understanding of Anaplan's intelligence and UX products and the Microsoft 365 suite. Experience in leading enterprise software implementations that involve AI, forecasting, decision optimization, or intelligent business-user workflows. Practical knowledge of how UX and AI intersect in the enterprise-from prompt design and forecasting models to end-user experience and adoption. Expertise in Anaplan modeling, data integration, workflow design, and user onboarding across web and mobile environments. Strong stakeholder communication and cross-functional collaboration skills, with a proven ability to drive product adoption across technical and business teams. Preferred Skills Understanding of how GenAI and predictive AI (e.g., Forecasting, OpenML, GenAI) can drive planning agility and user productivity. Enthusiasm for innovation at the intersection of predictive, generative, and agentic AI-and how to drive business value from it. Experience scaling delivery through partners via standards, templates, enablement content, and technical advisory services. Understanding of business-user experience across planning scenarios, with a focus on accessibility, simplicity, and adoption. #LI-SP1 Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person. Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication. All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to ****************** before taking any further action in relation to the correspondence.
    $165k-218k yearly est. Auto-Apply 6d ago
  • Senior Manager, Talent Acquisition Operations

    Launchdarkly 4.1company rating

    Remote job

    About the Job: We are seeking a strategic and detail-oriented Senior Manager of Talent Acquisition Operations to lead and scale the systems, tools, and processes that enable our recruiting organization to thrive. This individual will partner closely with the People Operations team and cross-functional stakeholders to ensure a seamless, data-driven, and candidate-centric recruiting process. As a key player in our talent strategy, you'll optimize operational excellence and support our company's rapid growth and evolving hiring needs. Responsibilities: Operational Leadership: Own and optimize all recruiting systems, tools, and workflows (e.g., ATS, CRM, scheduling platforms) to drive efficiency, scalability, and a superior experience for candidates and hiring teams. Process Optimization: Design, implement, and continuously improve talent acquisition processes across the full recruiting lifecycle to increase speed, quality, and consistency of hiring. Data & Analytics: Build and maintain reporting dashboards and metrics to track team performance, hiring progress, and funnel conversion; provide insights and recommendations to TA leadership. Cross-Functional Partnership: Collaborate closely with People Operations, HRIS, IT, Finance, and Legal to ensure integration, compliance, and alignment across platforms and processes. Project Management: Lead and execute TA operations projects (e.g., systems migrations, vendor evaluations, compliance initiatives) from strategy to implementation. Vendor Management: Manage relationships with recruiting technology vendors and tools, including contract negotiation, renewals, and performance evaluation. Compliance & Governance: Ensure all recruiting practices are compliant with local, national, and international employment laws, as well as internal policies and audit requirements. Team Support: Act as a strategic advisor and resource for recruiters and hiring managers, supporting enablement efforts through documentation, training, and troubleshooting. Qualifications: 12+ years of experience in Talent Acquisition or HR Operations with at least 3 years in a TA Operations leadership role. Meaningful experience managing and delivering key talent and HR projects to completion. Proven success in implementing, managing and optimizing ATS platforms (e.g., Greenhouse, Lever, Workday, etc.), sourcing tools, and the suite of technical and analytical tools used by talent and HR organizations. Deep understanding of recruiting lifecycle and best practices, from workforce planning to onboarding. Subject matter expertise regarding global employment policy and practices, compliance, and employment law and how those considerations inform the work of the talent team and the company. Strong analytical and problem-solving skills with experience building dashboards and using data to influence decisions. Excellent project management skills and ability to manage multiple priorities in a fast-paced, growth-oriented environment. Proven partnership skills and ability to work cross-functionally across the team, the HR organization, Finance, Legal, and the business. Exceptional communication and stakeholder management skills. Experience working in high-growth or scaling technology companies is a strong plus. Bachelor's degree in HR, Business, or related field (or equivalent experience). Pay: Target pay ranges based on Geographic Zones* for Level M3: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $ 152,000 - $210,000 ** Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $ 137,000 - $189,000 ** Zone 3: All other US locations - $1 29,000 - $178,000 ** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: Improving the velocity and stability of software releases, without the fear of end customer outages Delivering targeted experiences by easily personalizing features to customer cohorts Maximizing the business impact of every feature through the ability to experiment and optimize Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at *******************. Do you need a disability accommodation? Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.
    $178k-210k yearly Auto-Apply 16d ago

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