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Summary of Primary Functions Serves as a financial advocate for our members during times of hardship. Under established guidelines, this role is responsible for the compassionate and timely resolution of delinquent accounts. The primary goal is to balance the Credit Union's financial health with a "member-first" service approach, utilizing active listening and problem-solving to help members regain their financial footing. By providing expert guidance and tailored repayment solutions, this role ensures delinquency ratios remain within Board-established parameters while maintaining the highest levels of member service. Skills and Abilities High school graduate or equivalent, college education a plus. At least 4-6 years collection experience in a credit union or bank environment. Must be familiar with current bankruptcy laws. Advanced analytical and organizational skills. Exceptional member service and communication skills. Ability to manage multiple projects with minimal supervision. Advanced with Microsoft Windows and the Credit Union Core System, with an emphasis on spreadsheet analysis. Advanced knowledge of Fair Debt Collection, Bankruptcy, FCRA, SCRA, Real Estate Processes, Repossession and other applicable laws and regulations, and credit union policies and procedures. Duties and Responsibilities Consultative Member Support: Act as a primary point of contact for members experiencing financial difficulty. Conduct non-routine inbound and outbound outreach to understand the "why" behind a delinquency and offer empathetic, constructive solutions. Member-Centric Negotiations: Negotiate repayment plans that respect the member's current financial reality while meeting Credit Union goals. Handle the most complex inquiries by providing clear, transparent information and resolving discrepancies with a service-oriented mindset. Financial Wellness Advocacy: Evaluate member accounts to recommend the most helpful path forward, such as loan modifications, deferments, or extensions, ensuring the member feels supported rather than pressured. Advanced Skip Tracing & Recovery: Execute expert-level skip tracing techniques to locate members and collateral using specialized databases (e.g., LexisNexis and Google searches), social media research, and credit report analysis. Complex Negotiations: Manage non-routine inbound and outbound calls; negotiate creative repayment plans for high-balance or severely delinquent accounts, handling the most sensitive and complex member inquiries with professionalism and empathy. End-to-End Repossession Management: Evaluate auto loan accounts and impound notices to authorize repossession action. Direct and coordinate with third-party recovery agents, providing updated skip-trace data to facilitate collateral recovery. Auction & Disposition Oversight: Fully process repossessed vehicles for liquidation. This includes preparing legally mandated 'Notice of Intent' letters, coordinating vehicle transport, ensuring prep for sale, and managing the vehicle through the auction lifecycle. Real Estate & Regulatory Compliance: Manage delinquent Real Estate loans in strict accordance with HUD notification procedures, state regulations, and specific time limitations to mitigate Credit Union risk. Account Restructuring: Independently evaluate and prepare loan modifications, SKIPs. Reporting & Analytics: Maintain and analyze repossession tracking reports; assist management in compiling recovery statistics and trends to improve department efficiency. Strategic Recommendations: Evaluate account status to recommend the most effective recovery path (active collection vs. charge-off) for Managerial review. Other Duties: Perform additional recovery-related projects and duties as assigned by management. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Collector II- $25.53/hr to $30.00/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

is responsible for the timely collection of delinquent loans. Works within the established department policies and procedures to ensure that the credit union's delinquency is within parameters established by management. Adds value to the credit union by reviewing delinquent accounts and taking the appropriate action necessary to ensure the credit union receives payments. Appropriate action taken at the appropriate time reduces credit union losses. Responsibilities: Reviews and works assigned delinquent accounts. Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment following credit union policy, procedures and applicable state and federal laws including FDCPA. Ensures documentation of all work done is accurate and complete. Recommends, vehicles for repossession. Conducts skip tracing for locating members as necessary. Makes recommendations for extensions or deferments. Stays current on collection process knowledge, legal/regulatory requirements and trends. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality. Works with each member for a positive resolution for the member and NuVision Federal Credit Union. Treats team members and members with respect. Other related duties as assigned. Qualifications: Must possess 1 year of hands-on collection experience, dealing with real estate, secured and unsecured loans and repossessions. Must have a strong background in the Fair Debt Collection Practice Act. Working knowledge of general collection practices. Must have computer proficiency and working knowledge of Microsoft Office and products including Word, Excel and Outlook. Good time management skills and ability to multi-task and prioritize work. Strong attention to detail. Good written and verbal communication skills. Ability to work in a fast-paced goal-oriented environment. Good organizational, follow-through, negotiation, and problem-solving skills. Commitment to excellent customer service. Education: High School Diploma or GED required. Website: nuvisionfederal. com/careers Pay scale by applicable geographic location:Alaska: Min $23. 29 - Mid $29. 11 - Max $34. 91Arizona: Min $20. 53 - Mid $25. 67 - Max $30. 80Florida: Min $19. 58 - Mid $24. 48 - Max $29. 37Nevada: Min $21. 01 - Mid $26. 26 - Max $31. 51Texas: Min $19. 77 - Mid $24. 72- Max $29. 66Washington: Min $23. 86 - Mid $29. 83 - Max $35. 79Wyoming: Min $20. 25 - Mid $25. 31 - Max $30. 37The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc. Applicants must be legally authorized to work in the U. S. without the need for current or future sponsorship. Website: nuvisionfederal. com/careers Benefits:MedicalDentalVisionLife InsuranceFlexible Spending Account 401(k) MatchingPaid Time OffTraining ProvidedTuition Reimbursement

This position is responsible for the timely collection of delinquent loans. Works within the established department policies and procedures to ensure that the credit union's delinquency is within parameters established by management. Adds value to the credit union by reviewing delinquent accounts and taking the appropriate action necessary to ensure the credit union receives payments. Appropriate action taken at the appropriate time reduces credit union losses. Responsibilities: Reviews and works assigned delinquent accounts. Contacts delinquent accounts by phone and mail. Advises and counsels members of necessary actions and strategies for debt repayment following credit union policy, procedures and applicable state and federal laws including FDCPA. Ensures documentation of all work done is accurate and complete. Recommends, vehicles for repossession. Conducts skip tracing for locating members as necessary. Makes recommendations for extensions or deferments. Stays current on collection process knowledge, legal/regulatory requirements and trends. Supports and participates in continuous improvement activities. Represents the Credit Union in a positive and professional manner. Maintains member and other sensitive information with confidentiality. Works with each member for a positive resolution for the member and NuVision Federal Credit Union. Treats team members and members with respect. Other related duties as assigned. Qualifications: Must possess 1 year of hands-on collection experience, dealing with real estate, secured and unsecured loans and repossessions. Must have a strong background in the Fair Debt Collection Practice Act. Working knowledge of general collection practices. Must have computer proficiency and working knowledge of Microsoft Office and products including Word, Excel and Outlook. Good time management skills and ability to multi-task and prioritize work. Strong attention to detail. Good written and verbal communication skills. Ability to work in a fast-paced goal-oriented environment. Good organizational, follow-through, negotiation, and problem-solving skills. Commitment to excellent customer service. Education: High School Diploma or GED required. Website: nuvisionfederal.com/careers Pay scale by applicable geographic location: Alaska: Min $23.29 - Mid $29.11 - Max $34.91 Arizona: Min $20.53 - Mid $25.67 - Max $30.80 Florida: Min $19.58 - Mid $24.48 - Max $29.37 Nevada: Min $21.01 - Mid $26.26 - Max $31.51 Texas: Min $19.77 - Mid $24.72- Max $29.66 Washington: Min $23.86 - Mid $29.83 - Max $35.79 Wyoming: Min $20.25 - Mid $25.31 - Max $30.37 The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, job related training/education, etc. Applicants must be legally authorized to work in the U.S. without the need for current or future sponsorship. Website: nuvisionfederal.com/careers Benefits: Medical Dental Vision Life Insurance Flexible Spending Account 401(k) Matching Paid Time Off Training Provided Tuition Reimbursement

We are seeking motivated, customer-focused individuals to join our team as Customer Service & Travel Experience Specialists. In this role, you will assist clients with planning and booking unforgettable travel experiences while delivering exceptional customer service throughout the entire journey. This opportunity is ideal for individuals who enjoy helping others, value flexibility, and are interested in earning income in the travel industry. No prior travel experience is required. Key Responsibilities: Assist clients with travel planning, including vacations, cruises, destination weddings, and honeymoons Provide exceptional customer service via phone, email, text, and social platforms Research destinations, resorts, and travel options based on client preferences Book and manage reservations, including flights, hotels, and vacation packages Communicate clearly with clients before, during, and after travel Handle changes, questions, and problem resolution professionally Build and maintain strong client relationships for repeat and referral business Qualifications: Strong customer service and communication skills Self-motivated with the ability to work independently Organized and detail-oriented Comfortable using computers, email, and online systems Reliable internet access and phone Sales, hospitality, or customer service experience is a plus (not required) What We Offer: Remote work with flexible hours Comprehensive training Access to industry booking platforms and tools Travel discounts and agent perks Opportunity for performance-based income with growth potential Supportive team environment Who This Is Perfect For: Individuals seeking a flexible, remote opportunity Customer service professionals looking for a career change Stay-at-home parents, retirees, or career pivoters Those passionate about travel and helping others plan meaningful experiences

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. The world's largest vacation ownership and exchange company, Travel + Leisure is looking for strong customer-focused individuals to join our 19,000 associates in the role of Customer Service Collector. We are currently only considering applicants within an hour drive from 501 W. Church Street, Orlando FL 32805. Why Travel + Leisure? We are a company led by our values and a strong diverse culture that our talented employees have created. We are excited and engaged in our purpose. We focus on development, career growth and innovation. We support each other and our community, we are family. How You'll Shine: At T+L, we use an effective soft collections approach to our calls, so you will need experience with effectively influencing customers to a win-win resolution by contacting debtors by telephone, both incoming and outgoing calls, in order to negotiate and collect past due monies. A curious thinker, a rule follower. Part of your responsibility will be to negotiate payment plans and analyze situations to determine the best course of action while following business practices, policies and State and Federal Laws. A competitive nature. Remaining focused in a goal-oriented atmosphere. Excellent listening skills. Listening to our customers with the intent to understand, influence, evaluate and quickly offering alternatives will be key to your success. Keep your cool. You must always present a professional and friendly demeanor, which isn't hard because we have the best owners in the world! You know how to talk to people. Having excellent telephone and communication skills goes a long way in a call center environment! Self-driven. Having the ability to work independently and keeping yourself in check will be critical as this role will start as an At-Home position. This position begins at-home, but you may be located in-office based on business needs or performance. What You'll Bring: You graduated high school or have your G.E.D You can tell the recruiter about your experience relating to the above skills You have at least 1 year of experience with Microsoft Office You have at least 1 year contact center experience You successfully provided the recruiter with the Internet and home requirements below Work from Home Requirements: The Internet Service Provider (ISP) must provide the following: Dedicated high speed internet connection (DSL or Cable only) Minimum of 100 Mbps - Download Minimum of 6 Mbps - Upload High Speed Modem: Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater) Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s) Office: Must be a dedicated & private room away from general living space Free from noise and distractions Suitable office furniture Unless there is a legal requirement, experience will be accepted for the education requirement. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.

Job DescriptionSalary: About Us: Perez Morris is a women-owned business defense law firm headquartered in Columbus, Ohio, with offices in Cleveland, Ohio, New York, New Jersey, Pennsylvania, Connecticut, and Massachusetts. Our attorneys are licensed to practice across the country. We pride ourselves on being good people, doing great legal work, exceptionally well. We serve clients in industries ranging from retail to healthcare to manufacturing to transportation and logistics. We look for self-motivated, intelligent, business-minded, diverse personnel who want to work at a firm passionate about investing in its people and in the communities where we live and work. Job Summary: We are seeking a motivated and reliable Third Party Debt Collectorto join our collections team. In this role, you will be responsible for managing accounts with debtors with past-due accounts, negotiating payment plans, and maintaining accurate records. This is an excellent opportunity for someone looking to start a career in collections. Key Responsibilities: Communicate with debtors to negotiate payment solutions. Provide accurate information regarding balances, payment options, and possible consequences of non-payment. Maintain professionalism and empathy when handling sensitive financial situations. Counsel debtors on resolution for their payment obligations. Manage payment weekly/monthly arrangements. Analyze accounts to identify possible issues for a quicker resolution. Record all customer interactions and update account status in the database. Follow all company policies and federal/state regulations. Escalate complex issues to senior team members when necessary. Meet monthly collection goals. Qualifications: High school diploma or equivalent required. One year of collections of experience with accounts, customer service, or a related field preferred (training provided). Previous experience with government debt collection a plus but not required. Excellent communication and negotiation skills. Ability to handle difficult conversations with patience and professionalism. Basic computer skills and familiarity with Microsoft computer skills Dependable, organized, and detail-oriented. This position is for our Columbus, Ohio office. Hours are generally 8:30 a.m. to 5:30 p.m. (Monday through Friday). The firm offers full benefits, including paid holidays and vacation, health care insurance, 401k, potential monthly performance bonus based on desk performance, and an excellent work environment.Submit your resume to Leah Mako, Director of People Operations at ********************** Perez Morris is an equal opportunity employer, and we encourage and intentionally seek diverse perspective and work experience.

This position is responsible for the collection of past due accounts on all title and other asset loans, controlling delinquency, protecting Company assets, mitigating Company losses, developing customer relations in order to secure payment, working with forced place insurance, requesting repossession or charge off per Company policy, and making appropriate judgment credit decisions. This position is eligible for a shift differential. Essential Functions * Comply with Company policy and procedure * Comply with federal and state regulations * Develop use of Signature, collection system, and Nautilus * Develop use of phone software systems * Identify and resolve Branch office collection issues * Prepare loan modification and repayment plans * Recommend accounts to repossession * Recommend accounts for charge-off * Prepare and analyze departmental reports * Meet departmental service standards * Coordinate collection efforts with offices * Review documentation for data integrity * Ensure appropriate modifications, extensions, renewals, deferrals, and re-ages * Analyze delinquent account records * Update records of past due accounts * Attempt to obtain quality right party contact with borrower and co-borrower * Attempt to obtain voluntary payment of debt * Confirm location of vehicle and condition * Advise on related laws, regulations, policies, and procedures * Negotiate appropriate payment agreements * Monitor payment progress effectively * Maximize methods of skip tracing * Identify and refer accounts requiring legal action * Ensure timely collections efforts * Assist borrowers with forced place insurance * Mitigate losses to the Company * Coordinate efforts with commercial collections (Loss Mitigation Department) * Coordinate with acquisition coordinator to repossess titled asset * Coordinate with recovery department for judgments as needed * Coordinate with impound, law enforcement, and insurance companies as needed * Coordinate with Bankruptcy Specialist * Coordinate collections with Branch Offices * Make appropriate credit judgment decisions * Pacify non-cooperative customers * Recommend improvements to procedures * Recommend fee-generating alternatives * Recommend service / delivery enhancements * Analyze / investigate to resolve questionable payments or charges * Attempt to out-perform delinquency expectations * Minimize departmental non-payroll costs * Manage personal workload/workflow * Ensure compliance with Northwest's policies and procedures, and Federal/State regulations * Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency * Work as part of a team * Work with on-site equipment Education + Experience preferred * High school diploma or equivalent * 3-5 years of customer service / administrative experience Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

Updated/Reviewed 12.04.25 Foster Dog Content Collection Job Industry: Charity / Social Services / Non- Profit Organization Foster Dog Content Collection for Dog Rescue - Volunteer (Unpaid) Job Type: Part Time Office Setting: Fully Remote Remote: Yes Compensation: Volunteer Hours Per Week: 5 (flexible) Role Mission The Foster Dog Content Collector is responsible for gathering up to date information and media on foster dogs for purposes of accurate records and advertisement. They are the link between our foster families, who are taking care of our rescued dogs and the teams who advertise them. We do not have a kennel or building, and rely 100% on online platforms to advertise our dogs; requiring high quality and up to date content/media to attract potential adopters. Role is remote and five hours per week on your schedule. What Winning Looks Like Key Results Area #1 - Raw Content Stays current on intakes and dogs in program Special attention to long term residents Point of contact between Foster Family and Dog Ad Pack Proactively gathers content on all available dogs weekly via Baserow forms Social Media Blink Key Results Area #2 - Media Organization Protects Baserow as source of authority Uploads photos, videos and copy to Google Drive Manages Master Dog Ads folders in Google Drive and keeps up to date Archives adopted dog content Key Results Area #3 - Ad Creation Collaborates with Creatives team Sensitive and aware of fosters who need help with content Dispatches photographer/videographer as needed Collaborates with copywriters to create long form ads Alerts Petstablished Specialist when content is ready to upload to Petstablished Needed Skills Systematic. Reaches out to each foster family on a routine and scheduled basis Organized. Keeps all media files organized within file and folder system Has a desktop computer or tablet (phone will be too difficult to navigate spreadsheets) Pleasantly persistent to those fosters who need extra motivation to complete forms Unique Company Culture and Mission Our Mission At Path of Hope Rescue we save pregnant dogs and puppies from high kill shelters in the Southern United States. Our Spokane, Washington based Rescue strives to decrease the euthanasia rate of high risk dogs in the southern United States by transporting pregnant dogs and puppies to the Pacific Northwest to find adoptive homes. We do not have a kennel or building location and are 100% foster based. We currently have two paid employees and rely heavily on volunteers and fosters as we work to build out our paid staff roles. Our Vision. Eliminating euthanasia of dogs in the South by decreasing the amount of dogs breeding unchecked and becoming the number one dog destination in Spokane by capitalizing on Spokanes love of Rescue Dogs. Core Values: Transparency - sharing the good with the bad Community - dog loving people who treat each other well Integrity - doing what you say will do Golden Rule - treating others how you would want to be treated Our Company Culture We are freedom loving American Patriots who love dogs, freedom and God. No NGO status here, we dont take a single penny from the government. We are 100% funded by small donors and our adoption program, with a few small private grants here and there. We built this organization from the ground up in 2018 with $87. We are built tough and believe that hard work pays off. Were about rolling up our sleeves and taking responsibility for our own actions. We dont do drama. There are no victims here and the system isnt out to get you, the only thing standing in your way is you and your attitude. We reward merit, not DEI or pronouns. We dont bend to the cultural rot out there. At the core of who we are, we love dogs. At PHR you will find people who recognize your dog before they recognize you. Where its normal for your dog to have his own Instagram and people who expect to be invited to your dogs birthday party. We are focused on building a strong, positive community, one dog and one person at a time. We know dogs are family and should be treated that way. And we are driven by a shared passion to make sure every dog who isnt being loved, finds their way to a family. We care for each other and have created a community of people who love making a difference in this world.

Job DescriptionFully Remote Closure Level Sales Position / Experienced Debt Settlement (Remote) Are you a seasoned debt settlement sales professional with a passion for helping people overcome financial challenges? Join our dynamic team at One Life Financial Services, a rapidly expanding debt settlement company headquartered in Saint Louis MO. We are offering a unique opportunity for individuals experienced in phone sales to thrive in a fully remote closure level sales position. About Us: One Life Financial Services is committed to assisting families burdened by debt through our diverse financial programs. While our office is based in Saint Louis MO, we are excited to extend our team to talented individuals nationwide. As a remote Closure Level Sales Representative, you will play a pivotal role in guiding clients toward financial freedom. Responsibilities: - Assess clients' financial situations and credit accounts remotely. - Build rapport and gather essential information via inbound calls. - Educate clients on various financial solutions to resolve their debt. - Utilize consultative sales scripting to present and sell tailored debt program options. - Conduct outbound calls on warm leads and follow up through emails and texts. - Continuously enhance sales skills and strategies without engaging in cold calling. Qualifications: - Minimum 2 years of phone sales experience handling debt settlement - incoming calls. - Proven track record as a Closer in sales, demonstrating passion and expertise. - Exceptional listening skills, attention to detail, and strong interpersonal abilities. - Excellent verbal, written, and computer skills. - Reliable internet connection and a dedicated workspace. - Motivated, driven, and committed to achieving success. What We Offer: - Competitive compensation, daily/weekly bonuses, and lucrative monthly commissions. - Average earnings range from $7,500 to $10,500 per month; top performers can earn $12,000 to $17,500 monthly. - Ongoing training and professional development to enhance your skills. - Opportunities for career advancement and growth within our organization. How to Apply: To be considered for this fully remote position, please email your resume to *********************. We are an equal opportunity employer and welcome candidates of all backgrounds. Job Type: Full-time Pay: $5,000.00 - $17,000.00 per month Benefits: - Dental insurance - Health insurance - Vision insurance - Paid training Weekly working days: Monday to Friday Work setting: Fully remote This is a remote position.

Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. Work Location: This is a remote/work from home position. Compensation: $17/hour plus bonus Transworld Systems, Inc. is an industry leader for over 40 years, in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our 60,000 clients are empowered to successfully address immediate business needs, while facilitating long-term growth across the entire customer lifecycle. Build Your Future! Come join our thriving team as a Remote Collections Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI? * Work from home * Paid training * Team-oriented work environment * Growth opportunity * Generous bonus opportunity * Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities * Call consumers to secure payments on past due accounts. Each call is unique…you'll never get bored! * Our Collections Representatives also need to ensure that all work is performed in compliance with company policies as well as local, state and federal collections laws and regulations. Detail-oriented people are a great fit! Qualifications * High School diploma or equivalent * Access to high-speed internet required. * FDCPA knowledge preferred. * Professional phone etiquette and solid negotiating skills. * Positive attitude and strong customer service aptitude. * Ability to problem solve and multitask. * Willingness to maintain confidentiality. * Ability to remain in a stationary position 95% of the time. We need you doing what you do best, reaching out to our consumers! * Ability to exchange accurate information effectively over the phone. Physical Requirements: * Normal, corrective vision range; ability to see color and to distinguish letters, numbers and symbols * Frequently required to sit, stand, walk, talk, hear, bend and reach * Ability to reach with hands and arms * Occasionally lift and/or move up to 20lbs with or without accommodation * Ability to stand for long periods of time with or without accommodation For Remote Positions: The minimum internet speed requirements for remote work are as follows: * Broadband internet connection (No DSL, or Dial Up) * Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) * Speed Test Results: 25 mbps download, 20 mbps upload Work Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We're bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. Covetrus has more than 5,000 employees, serving over 100,000 customers around the globe. Come explore the possibilities in our exciting, fast paced, high volume, work environment! Hours for this positions will be 10:00am - 7:00pm Eastern Time SUMMARY The Collector serves as an information source to all areas of the company on credit and accounting related questions; works closely with the sales force to develop strategies to enable future sales growth while protecting one of the company's largest assets, the Accounts Receivable. Formulates a successful approach to managing a large portfolio of assigned accounts, consistent with company policies and in support of providing a positive customer experience. ESSENTIAL DUTIES AND RESPONSIBILITIES Updates customer credit terms as needed, working closely with the sales force to develop strategies for future sales growth. Serves as a primary source for all accounting questions by the sales force. Serves as the information source for all customers, both internal and external, to get credit and accounting related issues resolved. Maintains extended knowledge of Credit Administration requirements for updating/opening new accounts. Makes strategic decisions on the value of adjusting late charges as a collection tool. Approves late charge adjustments. Evaluates special billing (delayed and split) and large order requests for credit-worthiness, following the company guidelines, with the ability to make sound decisions and balancing the needs of the customer with the requirements of the company in support of the sales effort. Contacts customers by phone, email and/or letter to resolve past due balances and include analysis of trade references and customer payment history, while strengthening the customer relationship. Uses organizational skills and ability to prioritize independently in order to manage portfolio. Keeps detailed extended note files of all phone and email contacts; maintains complete records of all customer contact to support any future collection activity. Uses a combination of knowledge, experience, and analysis, working with multiple departments, often taking the lead to resolve accounting related issues. Contacts customers regarding "non-sufficient funds" checks and makes arrangements for replacement. Resolves customer complaints and/or problems, including account reconciliations, often using spreadsheets to solve an issue and to assist in keeping the customer current for the long term. Handles credit card declines. Keeps sales force apprised of collection efforts and works closely to develop approach to resolve issues. Prepares accounts for collections, placing the final call to the customer and preparing complete package to placement with an agency. Handles a high volume of telephone calls and emails. Reviews suspended orders to determine and execute appropriate course of action. Reviews and updates credit lines in accordance with company guidelines and review of history, trade references, and in-depth research. Follows-up on payments, including how to allocate them and the reasons for any deductions. Maintains follow-up list for manual payments. Researches missing and incorrect PO numbers. Maintains customer websites for paperless billing. Performs other duties as assigned SUPERVISORY RESPONSIBILITIES None QUALIFICATIONS: Education and/or Experience Experience as a collector and/or customer service representative, preferably in a commercial collecting environment Experience working in a fast paced environment Proven ability to meet and exceed deadlines Certificates, License & Registrations No certifications required Competencies (Skills & Abilities) Knowledge of basic accounting principles Demonstrated ability to negotiate Ability to prioritize and function independently to achieve personal goals, as well as becoming active participant in achieving team goals, while supporting the mission of the company Ability to compose business correspondence; familiarity with PCs; typing ability; and excellent organizational, spelling/grammar and telephone skills. PHYSICAL DEMANDS/WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. No travel generally required. No evening/weekend work required. We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: 401k savings & company match Paid time off Paid holidays Maternity leave Parental leave Military leave Other leaves of absence Health, dental, and vision benefits Health savings accounts Flexible spending accounts Life & disability benefits Identity theft protection Pet insurance Certain positions may include eligibility for a short-term incentive plan Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. Sales Positions are eligible for a Variable Incentive. The pay range for this position is as follows: $18-$24 Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Insurance Collection Rep 2, Remote, Business Office, FT, 8A-4:30P-155603 Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 28,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 25 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2024-2025 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 45 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in.Description Responsible for follow up to insurance companies and patients in order to obtain payment of accounts. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience.Qualifications Degrees:High School,Cert,GED,Trn,Exper.Additional Qualifications:Must operate a 10 key calculator, excellent communication skills, both written and verbal, with people of various backgrounds, detailed oriented, problem solver, good math skills, five plus years of previous collection experience.Microsoft experience a must.Proficient in managed care terminology and reimbursement.ICD9-and CPT knowledge desirable.AA degree preferred.Minimum Required Experience: 5 YearsJob CorporatePrimary Location RemoteOrganization CorporateSchedule Full-time Job Posting Jan 5, 2026, 5:00:00 AMUnposting Date OngoingEOE, including disability/vets

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function A Specialty Collections Consultant is a collector who is responsible for collections on selected portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy. Principal Duties List of required duties below. Distinguish on-site duties with a *. * Receive and review loan information. * Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer. * Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells. * Identify and recommend optimal workout strategies based on individual borrower. * Understands Current and 30 DPD rolls and how to read manual dialing reports. * Understands Legal/Warning statuses on manual dialing reports. * Work with designated clients taking inbounds and making outbounds for those clients only. * Effectively and efficiently corresponds via email with dedicated clients. * Use the DA tool and work with client matrices regarding workout strategies including deferments and repayment plans. * Effectively notate RFD and the entire conversation with the customer for the clients to view notes and make determinations on actions. * Utilize our skip tracing tools when confronted with an account that has no phone number. * Identify and recommend assistance strategies, as necessary. * Increase frequency of borrower contact by using scoring model. * Performs related duties as assigned by management. * De-escalating calls and logging complaints * Knowledgeable of FDCPA guidelines * Updating contact preferences for homeowners when provided consent. * Updating the system with updated preferred language changes. * Assist in sending emails to borrowers which consists of pulling files, attaching documents, or mailing as well as follow-ups in regard to previous emails sent. * Reaching out to consumers regarding past due accounts, taxes, liens, and insurance. * Submit necessary tasks to have account updated in reference to the current issue on the account. * Give in-depth reviews of escrow analysis to ensure the consumer is aware or any changes made to the account. * Provide top notch care to our consumers by answering questions about the payments, taxes, insurance, etc., * Ensure that each account is accurately documented as well as capturing complaints when necessary. * Aid consumers to help cure the delinquency status by offering RPPs, or deferments if eligible. * Meet monthly departmental goals by maintaining 100 payments per month or the team average as well as meet EVPH goals by ensuring that promises are captured on each call. * Provide one call resolution. * Prior to seeking approval, check deferments and repayment plans for accuracy. Ensure the correct clients' requests are submitted via the delegated authority tool. * Performs related duties as assigned by management. * These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements * High school diploma or equivalent, required. * Bachelor's degree, preferred. * 0-2 years, loss mitigation, collections, or related mortgage-servicing experience. Knowledge, Skill, and Ability Requirements * Must pass written exam to determine comprehension of situations and proper writing style. * English fluency required, Spanish fluency a plus. * Outstanding telephone and written communication skills. * Familiarity with Internet-based search techniques (including the use of skip-tracing solutions). * The ability to maintain professional conduct when dealing with people of any mood or personality type. * Familiarity with lending-related terminology and processes, especially related to mortgage delinquency. * Excellent reasoning and research skills; the ability to see the "big picture" and manage the details. * The ability to safeguard confidential customer and company information. * A solid work ethic, high integrity, a positive attitude, and strong attention to detail. * The ability to follow instructions but work with minimal direct supervision. * Excellent keyboarding skills. * Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.). * The ability to remain stationary (mostly in a sitting position) for long periods of time. Physical Demands/Work Environment/Disclaimer * Must be able to remain in a stationary position for long periods of time. * Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. * Must be able to effectively communicate with all homeowners. * Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! * Medical, dental, and vision insurance * Health Savings Account with employer contribution * 401(k) Retirement plan with employer match * Paid Maternity Leave/Parental Bonding Leave * Pet insurance * Adoption Assistance * Tuition reimbursement * Employee Loan Program * The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: * Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more * 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice * Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee * Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications. We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation. Primary Function A Specialty Collections Consultant is a collector who is responsible for collections on selected portfolios in order to maximize recovery and disposition loans to the appropriate work out strategy. Principal Duties List of required duties below. Distinguish on-site duties with a *. Receive and review loan information. Contact borrowers to cure delinquency, set up payment arrangements and/or settle accounts through the use of manual calls and an automated dialer. Manual dialing specifically calling Active cells that do not reach the dialer as well as additional allowed attempts to landlines and permission granted cells. Identify and recommend optimal workout strategies based on individual borrower. Understands Current and 30 DPD rolls and how to read manual dialing reports. Understands Legal/Warning statuses on manual dialing reports. Work with designated clients taking inbounds and making outbounds for those clients only. Effectively and efficiently corresponds via email with dedicated clients. Use the DA tool and work with client matrices regarding workout strategies including deferments and repayment plans. Effectively notate RFD and the entire conversation with the customer for the clients to view notes and make determinations on actions. Utilize our skip tracing tools when confronted with an account that has no phone number. Identify and recommend assistance strategies, as necessary. Increase frequency of borrower contact by using scoring model. Performs related duties as assigned by management. De-escalating calls and logging complaints Knowledgeable of FDCPA guidelines Updating contact preferences for homeowners when provided consent. Updating the system with updated preferred language changes. Assist in sending emails to borrowers which consists of pulling files, attaching documents, or mailing as well as follow-ups in regard to previous emails sent. Reaching out to consumers regarding past due accounts, taxes, liens, and insurance. Submit necessary tasks to have account updated in reference to the current issue on the account. Give in-depth reviews of escrow analysis to ensure the consumer is aware or any changes made to the account. Provide top notch care to our consumers by answering questions about the payments, taxes, insurance, etc., Ensure that each account is accurately documented as well as capturing complaints when necessary. Aid consumers to help cure the delinquency status by offering RPPs, or deferments if eligible. Meet monthly departmental goals by maintaining 100 payments per month or the team average as well as meet EVPH goals by ensuring that promises are captured on each call. Provide one call resolution. Prior to seeking approval, check deferments and repayment plans for accuracy. Ensure the correct clients' requests are submitted via the delegated authority tool. Performs related duties as assigned by management. *These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily. Education and Experience Requirements High school diploma or equivalent, required. Bachelor's degree, preferred. 0-2 years, loss mitigation, collections, or related mortgage-servicing experience. Knowledge, Skill, and Ability Requirements Must pass written exam to determine comprehension of situations and proper writing style. English fluency required, Spanish fluency a plus. Outstanding telephone and written communication skills. Familiarity with Internet-based search techniques (including the use of skip-tracing solutions). The ability to maintain professional conduct when dealing with people of any mood or personality type. Familiarity with lending-related terminology and processes, especially related to mortgage delinquency. Excellent reasoning and research skills; the ability to see the “big picture” and manage the details. The ability to safeguard confidential customer and company information. A solid work ethic, high integrity, a positive attitude, and strong attention to detail. The ability to follow instructions but work with minimal direct supervision. Excellent keyboarding skills. Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, PowerPoint, etc.). The ability to remain stationary (mostly in a sitting position) for long periods of time. Physical Demands/Work Environment/Disclaimer Must be able to remain in a stationary position for long periods of time. Must be able to effectively access/operate and interpret information on computer screens, documents, and reports. Must be able to effectively communicate with all homeowners. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site. Additional Information: While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. Company Benefits: Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them! Medical, dental, and vision insurance Health Savings Account with employer contribution 401(k) Retirement plan with employer match Paid Maternity Leave/Parental Bonding Leave Pet insurance Adoption Assistance Tuition reimbursement Employee Loan Program The Newrez Employee Emergency and Disaster Fund is a new program to support our team members Newrez NOW: Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions Equal Employment Opportunity We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better. CA Privacy Policy CA Notice at Collection

We appreciate you checking us out! Work At Home Data Entry Research Panelist Jobs - Part Time, Full Time This work-from-home position is ideal for anyone with a diverse professional background, including administrative assistants, data entry clerks and typists, customer service reps or drivers. Unleash your skillset within an accommodating role that can be managed from any location! Are you searching for a new way to make money? Look no further - we are seeking individuals now who can work remotely from their own homes! Whether it's part-time or full-time, discover an opportunity that works best with your schedule. You will find both full-time and part-time remote opportunities in a variety of career fields. To secure a legitimate work from home data entry position, expertise in that field isn't an absolute must. Companies providing these jobs offer comprehensive training to the successful applicant so they can excel at their role! JOB REQUIREMENTS Computer with internet access Quiet work space away from distractions Must be able and comfortable to working in an environment without immediate supervision Ability to read, understand, and follow oral and written instructions. Data entry or administrative assistant experience is not needed but can be a bonus We are recruiting those who have a background in health care, warehouse worker, delivery drivers, customer service, etc - we welcome all backgrounds so long as you're ready to learn JOB PAY up to $250hr. (single session research studies) up to $3,000 (multi-session research studies) Applying on our website is necessary to ensure you receive important updates from us. Keep an eye out for emails with further instructions! To get started, these are the essential elements you'll need! LapTop. You may be asked to use your webcam. These types of studies typically pay more. You'll need a stable internet connection. You may be asked to conduct a study using your SmartPhone. Data entry skills. All studies require that you be able to read, write and take direction as well as type a minimum of 25 words per minute. Backgrounds in Customer Service, Administrative Assisting, Sales and Sales Support helpful but not mandatory We're eager to collaborate with you! Take the next step and reach out via email--apply now for a position today! Take control of your work schedule with our flexible position that allows for remote or in-person participation. With no minimum hours, you can choose to tackle this role part time or full time from the comfort of home. Plus, gain exclusive access to complimentary samples from sponsors and partners as a reward for offering valuable feedback on their products! Act now by clicking 'Apply' and launch into an exciting new work at home job today! This position is open to anyone looking for short-term, work at home, part-time or full-time job. Do you want to add an extra stream of income? Let us help! By participating in our paid market survey, people from all walks of life can earn some money. No prior experience is needed and the hours are flexible-perfect for those looking for a part-time job they can do remotely. Roles include data entry clerk, customer service agent, nurse or medical assistant - just choose what suits your skills best and start earning!

Responsible for follow up to insurance companies and patients in order to obtain payment of accounts. Estimated pay range for this position is $18.87 - $22.83 / hour depending on experience. Degrees: * High School,Cert,GED,Trn,Exper. Additional Qualifications: * Must operate a 10 key calculator, excellent communication skills, both written and verbal, with people of various backgrounds, detailed oriented, problem solver, good math skills, five plus years of previous collection experience. * Microsoft experience a must. * Proficient in managed care terminology and reimbursement. * ICD9-and CPT knowledge desirable. * AA degree preferred. Minimum Required Experience: 5 Years

Please note - while this position is fully remote, candidates must be residents of Wisconsin, Kansas, Georgia, Oklahoma, Florida, Arkansas, Tennessee, Utah, or Idaho to be considered. Are you driven by results and motivated by uncapped earning potential? Join our growing collections team, where your skill, persistence and professionalism can directly translate into unlimited income! This role offers a unique opportunity to build a rewarding career in debt collection while helping consumers resolve outstanding balances with dignity and respect. What to expect as a Collections Representative: While we currently focus on medical collections, we will soon be expanding into other financial services. In this position you will contact consumers with past due balances and help them find a resolution. Individuals who are successful in this role are reliable and accustomed to a set schedule. They enjoy speaking with many people throughout the day. They are great listeners and empathetic while negotiating an acceptable payment arrangement for both parties. Compensation Overview: Start: You will start with an hourly rate of $20 in a virtual training class led by experts in the field. You will learn the basics of technology, required laws and standards, call negotiations. 6 Months: By this time, collectors are expected to perform at a minimum quality and collected fees level. You will transition to $17/hr which allows you to earn performance-based bonuses in addition to the wage. This will position you well to increase your income, while still having a safety net. The combination of a lower hourly rate plus bonus puts you in a position where you should be earning in excess of your starting rate. Full Commission: Once you have mastered your role as a collector, you may elect to go on full commission. This allows the company to pay you the maximum amount of compensation for your quality work (KPIs) and collected fees. This is the compensation plan of choice for the top collectors, capable of earning near six figures and with NO CAP to their income! Work from your home or in our Marshfield, WI office. A private office space is required. Monday through Friday (8AM-5PM CST / 9AM-6PM ET) full time schedule. If collectors elect to move to a commission plan, the schedule changes to include two nights (8AM-7PM CST/9AM-8PM ET) per week in exchange for every other Friday off. Please note that alternate schedules including evenings until 9:00 PM CST and Saturdays may become available to elect as routine or variations to normal schedule for 2026. Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds). Additional options for Dental/Vision, paid short-term disability and life insurance benefits. Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment 401K Company shares profits through an annual discretionary bonus which employees can have in full or deposit (some or all) into their 401k. Exclusive employee discount program through Access Perks, providing a variety of discounts at local and national retailers, food, entertainment, travel, and more! The company provides required equipment Requirements Previously demonstrated experience working with customers to successfully resolve challenging situations is required. Highly developed, professional communication skill suitable for conflict resolution is required. Ability to self-manage in a remote office when working from home is a must as is attendance when scheduled. No absences are allowed during training. Remote employees must have a private workspace and fast, reliable internet which meets speed test and other standards as confirmed through the selection process and ongoing during employment. Experience in medical or other bill collection is welcomed, but not required. If you are an experienced collector, we look forward to sharing with you how similar performance in our environment would be compensated and rewarded. RevCycle is an Equal Opportunity Employer and does not discriminate based on any legally protected classification.

This position is responsible for enrolling, billing, and administering Special Care Insurance Policies (SCIP) as well as ensuring timely collections on premiums for facilities. Responsibilities Collect payments on past due bills to meet departmental goals. Assist customers with all areas of service including collection issues, customer refunds, account adjustments, small balance write-off, customer reconciliations, and other adjustments. Update records based on various reports/mail including offset tracker, deceased reports, faxes, and mail. Accountable for reducing delinquency for assigned accounts. Use good judgement to enlist the efforts of account reps, sales, and senior management when necessary to accelerate the collection process. Must communicate and follow up effectively with department regarding customer accounts on a timely basis. Create, update and track customers who have not made payments and send collection letters. Complete weekly and monthly reports to the manager on all accounts over 60 days. Organize and prioritize collections according to the severity of delinquency. Utilize phone, computer, and mail to contact customers regarding collections. Constantly inform customers of overdue accounts and amount currently owed. Review terms of insurance and Medicaid. Ensure all customer information is correct, including, but not limited to phone numbers and addresses. Professional and polite when communicating with customers to reach payment solution and determine if debt can be collected. Always adhere to federal and state laws dealing with debt collection. Must be able to work independently and in a team environment. Make account changes as needed for collections process and document in notes. Promptly send terminations to appropriate staff as needed for collection accounts. Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy. Emphasize customer service in all aspects of operations.Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times. To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager. Reacts positively to change and performs other duties as assigned. Qualifications High school diploma or GED required. 3-5 years high volume collections experience in a corporate setting. Knowledge of medical billing and collection procedures. Advanced working knowledge of Word, Excel, Outlook, Genelco Group Plus Strong data entry skills and phone/email etiquette Accounts Receivable knowledge/experience preferred. Excellent interpersonal, oral, and written communication skills. Must be detail oriented and self-motivated. Excellent customer service skills. Ability to problem solve independently and / or a team. Work alongside team members. Anticipate needs in a proactive manner to increase satisfaction. Ability to prioritize and manage multiple responsibilities. Able to work in a fast-paced environment. Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems. We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screening.

Collector II-Remote Purpose: The Remote Collector is responsible for managing delinquent loan and share accounts to minimize losses while maintaining a positive member experience. This role involves contacting members by phone, email, and other digital channels to resolve past-due accounts, arrange repayment plans, and educate members on available financial solutions. The Remote Collector ensures all collection activity is conducted in accordance with credit union policies, federal and state regulations, and member service standards. Primary Duties and Responsibilities: Monitor and manage assigned delinquent loan and share accounts, typically ranging from early to mid-stage delinquency. Make daily outbound calls and send electronic communications to members regarding past-due accounts. Work collaboratively with members to establish realistic repayment arrangements or loan workout options. Maintain accurate documentation of all collection efforts and member communications in the core system. Skip-trace and research member contact information as necessary to locate and engage with members. Identify potential problem loans and recommend appropriate next steps to minimize risk or loss. Follow all regulatory requirements, including the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA), and credit union policies. Provide exceptional member service by treating all members with respect, empathy, and professionalism. Collaborate with internal departments (Lending, Member Services, Accounting, etc.) to resolve account discrepancies. Prepare reports or updates for management as needed. Perform any other duties as assigned. Schedule and Work Expectations: Must reside within 35 miles of Fayetteville, NC. Two (2) weeks in person at the assigned office location for initial training (additional time may be required based on performance). Required to attend in-office training and refresher training. Must have reliable high-speed internet, a secure, quiet workspace, and the ability to work independently. Standard business hours can include nights, weekends, or rotating shifts, depending on the credit union's needs. Regular monitoring, quality assurance, and performance feedback Other Duties and Responsibilities: Assists VP Finance & Collections in preparing reports when necessary. Archive letters, files and other documentation of work in order to preserve record of such files. Must comply with the Federal Bank Secrecy Act, Anti-Money Laundering & Customer Identification Policy (BSA), the OFAC Policy and the Identity Theft Policy. Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum level of knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Training: High School diploma. On an annual basis is required to complete mandatory Bank Secrecy Act, OFAC and Red Flag Identity Theft training. Prior Experience: 3 years of similar or related experience. Interpersonal Skills: Courtesy, tact and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. Other Special Skills and Abilities: Strong communication skills, both written and verbal, and the ability to explain and discuss sensitive subjects. Ability to manage a high volume of calls and multitask effectively in a remote environment. Assertive and willing to conduct collection calls. Proficiency in Microsoft Office and familiarity with credit union core systems Knowledge of collection regulations and best practices. Self-motivated, goal-oriented, and capable of working independently with minimal supervision. Strong attention to detail and record-keeping accuracy. Physical Demands: The need for physical stamina is low to moderate. Working Conditions: Minimal adverse working conditions. Some fluctuations in temperature experienced in office setting. May require flexible hours to reach members in different time zones.