Skybridge Americas jobs

Job Responsibilities: Determining organizational goals. Mining data from different sources. Managing master data by creating, updating, cleaning, and trimming data. Grant technical expertise on cleaning, trimming, and storage of data. Analyze and interpret results. Identify trends, correlations, and patterns in complicated data. Present findings and concise data reports which include management of data sources, security, and metadata. Design relational databases and data systems. Work with higher officials and the management teams to set up business and information needs. Come up with new process improvement opportunities. Promoting data integrity and normalization. Pay attention to the confidentiality of the data. Evaluating changes and updates. Job Skills: Bachelor's degree in Computer Science and other related courses. Proven work experience as a data analyst. Good analytical skills. Good interaction with the higher officials and colleagues. Ability to handle large data sets and relational databases. Good communication skills include the ability to speak clearly and be able to communicate complex ideas into an easily understandable form. Critical thinking skills. Great attention to detail for the desired accuracy. Statistical and Mathematical knowledge. Acquaintance with technical tools in the industry. Tools Provided for remote work: Internet access Phone Computer 2TB hard drive Printer Benefits: Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work From Home Stock Option Plan Salary: $76,000- $112,0000

As an Independent Sales Consultant Affiliate at Call Center Haven, you will leverage your sales expertise to promote and sell. This role is ideal for self-driven individuals with a passion for sales and a knack for building strong relationships. You will operate on your own, managing your own schedule and working remotely. Key Responsibilities: Sales & Business Development: Identify and engage potential clients through various channels (networking, social media, referrals, etc.) to generate leads and close sales. Product Knowledge: Develop a deep understanding of the to effectively communicate their benefits and value propositions to clients. Client Relationship Management: Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business. Sales Strategy: Develop and execute personalized sales strategies to achieve and exceed sales targets and quotas. Marketing Support: Utilize provided marketing materials and tools to support your sales efforts and enhance brand visibility. Compliance: Adhere to company policies, industry regulations, and ethical standards in all sales activities. Qualifications: Proven experience in sales or a similar role, with a track record of meeting or exceeding targets. Excellent communication, negotiation, and interpersonal skills. Ability to work independently, manage time effectively, and stay motivated. Proficient in using CRM software and other sales tools. Access to a reliable internet connection and a suitable workspace for remote work. Compensation: Commission-Based: Earn a competitive commission on sales with unlimited earning potential. Bonuses: Additional performance-based bonuses and incentives. Flexible Schedule: Set your own hours and work from anywhere. How to Apply: If you are a driven and results-oriented sales professional looking for a rewarding opportunity with flexibility, we want to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience and sales achievements to ************************. Call Center Haven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and affiliates. Join us and be a part of our growth journey! Working Place: Dallas, Texas, United States

We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? Pearl Interactive Network is seeking accomplished Call Center Supervisors (CCSs) to join our Talent Community in preparation for future operations in Oklahoma City, OK. If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected. The Call Center Supervisor (CCS) is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements. Preferred Location: Oklahoma City, OK Technical Equipment and Remote Office Requirements: * Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply. * Ethernet cable access. Wi-Fi-only connectivity is prohibited. * Private and secure workspace within your home. Away from noise and distractions. * Computer equipment, monitor, and headset provided. Essential Duties and Responsibilities: * Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals. * Perform tasks to ensure service level requirements are met. * Ensure agents understand and comply with all call center objectives, key performance standards, and policies. * Answer agent questions regarding best practices or difficult calls. * Assume leadership responsibility for departmental tasks and call center activities as required. * Create and deliver employee coaching. * Provide departmental leadership and works closely with Customer Service Representatives. * Participate in interviewing and the hiring process. * Support and enforce call center expectations as well as departmental and corporate policies and procedures. * Make recommendations to management for disciplinary actions up to termination. * Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval. * Communicate pertinent program updates in a timely manner. * Promote a positive team-oriented and employee participative culture. * Participate in programs to recognize and reward quality performance. * Perform other related tasks as assigned. Education and/or Work Experience Requirements: * Bachelor's degree or equivalent work experience preferred. * 6 months of supervisor or leadership experience required. * Minimum 1-year customer service, leadership and team interaction skills required. * Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently. * Use good judgment, ability to make independent decisions and proactively solve problems as required. * Respond professionally to difficult or tense calls/situations that may arise out of daily duties. * Organize simultaneous tasks for individual assignments and the workflow of others within the unit. * Must have PC skills (Microsoft Office) with an emphasis on Excel. * Ability to interact with all levels of management. * Demonstrated leadership skills and good interpersonal skills. * Demonstrated oral and written communication skills. * Prioritize and complete tasks within established contractual service levels required. * Proven ability to work as a team member. * Flexibility and willingness to perform other duties as assigned. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Aveva Solution Architect / Hands-On Aveva Product Development Location: Remote (Pacific Time hours) Remote - possibly may include in office face to face meetings to be determined Are you passionate about Aveva technologies and eager to make a significant impact? Join us as a contract professional as the Aveva Architect / Hands-On Developer and play a key role in our transformative Aveva migration and upgrade projects. This is your chance to lead cutting-edge solutions, collaborate with a dynamic team, and drive innovation in a thriving environment. Why You'll Love This Role: Innovate and Lead: Design and architect Aveva solutions that align with business goals and industry best practices. Collaborate and Create: Work closely with cross-functional teams to deliver innovative and high-impact solutions. Grow and Inspire: Mentor junior team members and be a driving force in implementing and optimizing Aveva software. Key Responsibilities: Architect Solutions: Lead the design and implementation of Aveva solutions, ensuring they meet business objectives and follow industry best practices. Collaborate and Innovate: Partner with diverse teams to gather requirements, evaluate technical feasibility, and craft creative solutions. Configure and Optimize: Implement and configure Aveva software modules to achieve project goals, enhancing performance and usability. Mentor and Guide: Provide expert guidance to junior team members, helping them excel in Aveva projects. Stay Ahead: Keep up with emerging Aveva technologies and trends, identifying and leveraging opportunities for improvement. Be the Expert: Act as a subject matter expert, offering valuable insights and support to stakeholders. What We're Looking For: Education: Bachelor's degree in Computer Science, Engineering, or a related field. Experience: 5+ years of hands-on experience with Aveva solutions, including design, implementation, and customization. Technical Skills: Expertise in Aveva software configuration, integration, and performance optimization. Communication: Excellent communication and collaboration skills to engage effectively with stakeholders at all levels. Leadership: Proven ability to lead and mentor a technical team, fostering a culture of knowledge and excellence. Certification: Aveva software certifications are a plus. Availability: Must work Pacific Time hours and be open to occasional in-office visits as needed (details to be determined). Why Join Us? Make an Impact: Play a crucial role in transforming our Aveva systems and driving innovation. Collaborate with Experts: Work with a talented team dedicated to excellence and growth. Enjoy Flexibility: Work remotely while staying connected and collaborative across Pacific Time zones. Ready to drive innovation and lead Aveva projects? Apply now and become a key player in our journey to excellence with Aveva technologies. Your expertise and passion are what we need to take our projects to the next level!

Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority (NYCTA). GCS provides 24/7/365 customer service for the NYCTA “Access-a-Ride” transportation program. It provides public transportation for eligible customers who have disabilities that prevent them from using the public buses and subways. Currently, GCS is hiring Full-Time or Part-Time positions - both experienced and entry level. Remote Positions are available for workers within a 50-mile radius of 3300 Northern Blvd, Long Island City, NY. This area includes all five boroughs, wider NY and parts of New Jersey. The positions are primarily remote - there may be times when you are required to report to the office Two weeks of ON-SITE training are required for all new employees . Qualifications include: Excellent Communication Skills - clear speaking, focused listening, note taking, data entry, friendly personality Strong Work Ethic - Being on-time, following directions, available for overtime, shift bid flexibility Personal Computer - Must have and use a desktop or laptop with the latest version of Windows or mac OS operating system. Chromebooks, iPad, tablets and other mobile devices will NOT work with the systems required for a remote employee. Must be willing to allow GCS to load free anti-virus software on your personal computer. Remote Environment - must have a designated areas, free of distractions to perform your duties as a remote employee. GCS provides a headset for you to use and cybersecurity during your paid training period Paid Training classes are being filled now. Apply today.

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: * Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. * Prepare, review, and document case files while maintaining accurate records in client systems. * Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. * Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. * Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. * Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process. Minimum Job Requirements: * High school diploma or GED required. * 1-3 years of collections experience preferred. * American Collectors Association (ACA) certification preferred. * Formal training in insurance claims and claims law preferred, * Proficiency with Microsoft Office, computers and related applications. * Possess strong analytical / negotiating skills and be able to analyze facts, demonstrate sound judgment and be able to make prompt decisions. * Must be recovery oriented and focused on meeting goals and objectives while acting with integrity. * Possess exemplary oral and written communication skills. * Possess excellent organizational and time-management skills with the ability to work independently. * Demonstrated ability to multi-task with attention to detail and effectively support multiple accounts. * Demonstrated reasoning and problem-solving abilities * Ability to adhere to call flow outline and follow requirements specified by clients Why Afni? Because with us, you matter. At Afni, you are not simply an employee, you're part of our family. At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: * Proven track record of ALL of the following STRIVE values: * [S]ervice * [T]enacity * [R]esponsibility * [I]ntegrity * [V]ersatility * [E]ntrepreneurship * Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness * Strong desire to be helpful and take ownership to resolve customer situations * Empathetic and active listening * Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar * Positive outlook and enthusiastic attitude * Conscientious team player * Driven by delivering results * Professional demeanor, put together * Dependable and consistent, history of good attendance * Naturally curious with an aptitude for learning and understanding quickly * Ability to multitask by reading, typing, and navigating through applications while speaking with customers * Prior customer service/troubleshooting experience preferred * BILINGUAL (English & can SPEAK SPANISH) Responsibilities: * Communicate with customers in a proactive and professional manner. * Respond to questions and provide information while exceeding customer expectations. * De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. * Identify root cause of inquiries by asking probing questions to determine the best solution. * Maintain required product knowledge to deliver best in class service. Details: * Start Date: February 24, 2025 * Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks * Production Schedules available: * Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) * Pay: $15.87/hr * Must be Bilingual (English & Speak Spanish)

We are seeking motivated and experienced bilingual (English & Spanish) individuals to join our team as Remote Customer Service Representatives. If hired, you will be responsible for handling inbound and outbound calls. This role requires excellent communication skills in both English and Spanish, required computer, hard-wired internet, a customer-focused mindset, and the ability to work remotely. Key Responsibilities: Answering incoming calls from customers and providing assistance or information as needed. Making outbound calls to follow up on customer inquiries, conduct surveys, or schedule appointments. Handling customer complaints or escalations professionally and resolving issues in a timely manner. Maintaining accurate records of all interactions with customers in our CRM system. Adhering to company policies and procedures regarding call handling and customer interactions. Meeting or exceeding performance targets such as call quality, productivity, and customer satisfaction metrics. Requirements: Proven experience in a call center or similar high volume environments. Excellent verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Proficiency in using CRM software and other relevant computer applications. High school diploma or equivalent; additional certification or training in customer service is a plus. Reliable internet hard-wired connection, Windows 10 or higher computer and a quiet workspace for remote work. Must be a self-starter and able to work independently with minimal supervision. Benefits: Flexible work schedule as an independent contractor. Competitive compensation based on performance and call volume. Opportunity to work from home and avoid commuting. Ongoing training and support to enhance your skills and performance. Ability to choose and select your own schedule per week How to Apply: If you meet the requirements and are interested in joining our team, please submit your resume. We look forward to hearing from you! Working Place: Austin, Texas, United States

Job Description We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.

Do you lead with empathy, drive performance with purpose, and bring out the best in your teams? Pearl Interactive Network is seeking accomplished Call Center Supervisors (CCSs) to join our Talent Community in preparation for future operations in Oklahoma City, OK. If you're an experienced contact center leader with a passion for coaching, accountability, and service excellence, we want to stay connected. The Call Center Supervisor (CCS) is responsible for providing supervision and leadership to Customer Service Representatives (CSRs), to meet program objectives and customer service level agreements. Preferred Location: Oklahoma City, OK Technical Equipment and Remote Office Requirements: * Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply. * Ethernet cable access. Wi-Fi-only connectivity is prohibited. * Private and secure workspace within your home. Away from noise and distractions. * Computer equipment, monitor, and headset provided. Essential Duties and Responsibilities: * Supervise, develop, and coach CSRs to ensure productivity, quality, attendance, and timeliness of work in the completion of assigned projects and departmental goals. * Perform tasks to ensure service level requirements are met. * Ensure agents understand and comply with all call center objectives, key performance standards, and policies. * Answer agent questions regarding best practices or difficult calls. * Assume leadership responsibility for departmental tasks and call center activities as required. * Create and deliver employee coaching. * Provide departmental leadership and works closely with Customer Service Representatives. * Participate in interviewing and the hiring process. * Support and enforce call center expectations as well as departmental and corporate policies and procedures. * Make recommendations to management for disciplinary actions up to termination. * Look for trends or issues within the call center based on the key performance indicators and suggests and implements process improvements and enhancements through various methods of approval. * Communicate pertinent program updates in a timely manner. * Promote a positive team-oriented and employee participative culture. * Participate in programs to recognize and reward quality performance. * Perform other related tasks as assigned. Education and/or Work Experience Requirements: * Bachelor's degree or equivalent work experience preferred. * 6 months of supervisor or leadership experience required. * Minimum 1-year customer service, leadership and team interaction skills required. * Communicate effectively in English, both verbally and in writing, clearly, professionally and fluently. * Use good judgment, ability to make independent decisions and proactively solve problems as required. * Respond professionally to difficult or tense calls/situations that may arise out of daily duties. * Organize simultaneous tasks for individual assignments and the workflow of others within the unit. * Must have PC skills (Microsoft Office) with an emphasis on Excel. * Ability to interact with all levels of management. * Demonstrated leadership skills and good interpersonal skills. * Demonstrated oral and written communication skills. * Prioritize and complete tasks within established contractual service levels required. * Proven ability to work as a team member. * Flexibility and willingness to perform other duties as assigned. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to walk, sit and use hands to manipulate, handle, or feel. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The person in this position frequently communicates with co-workers, peers, management, and clients which may involve delivering presentations in-person and/or remotely. Must be able to access, exchange, communicate and converse accurate information in these situations. Constantly operates a computer, mobile phone and other IT peripherals. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Background Investigation, Security/EQIP Clearance, Drug Screen and Skills Assessments May Be Required Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We are looking to hire Uninsured Motorist Collectors who are either English speaking or English/Spanish Bilingual to join our team! We offer a minimum starting wage of $18.00/hour, with Collectors earning an average monthly bonus of $1,500! The Uninsured Motorist (UM) Collector is responsible for recovery of consumer subrogation claims by receiving incoming and placing outbound uninsured motorists (UM) calls for the UM team. The incumbent will successfully negotiate payment in full, settlement in full, or a payment plan based upon client requirements. Position is work-at-home. Essential Functions and Responsibilities: Negotiate payment terms, settlements, and account resolutions, including exceptions beyond standard guidelines. Prepare, review, and document case files while maintaining accurate records in client systems. Communicate with insured parties, adjusters, claimants, attorneys, and other stakeholders to facilitate recoveries. Evaluate new subrogation files, assess investigations, measure damages, and research state laws to determine cost-effective resolution strategies, including litigation recommendations. Use investigative techniques and databases to locate claimants, negotiate settlements, and arrange payment plans while ensuring compliance with state regulations. Act as a liaison between clients and insured parties, facilitating communication throughout the subrogation process.

Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value.

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: September 15, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)

**Customer Service Representative ** **Employment Type:** Full-time **Supporting:** Telecom Sales **About Us ** We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. ** ** As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. **Here's What the Job Really Looks Like ** You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. **How You'll Make an Impact ** + Guide customers through questions, concerns, or challenges they encounter while using the product or service + Listen actively to understand the root of the issue and provide clear, effective solutions + Record detailed call information for auditing, reporting, and follow-up purposes + Maintain and update customer records to ensure accurate and current information + Identify opportunities to introduce customers to new or enhanced services that meet their needs + Provide recommendations and guidance in a way that adds value and enhances the overall customer experience **What'll Set You Up for Success ** **Required: ** + High school diploma or GED + 6+ months of customer service or sales experience preferred **For Internal Candidates** : + Must not be on any corrective action or performance plans + Must have held your current position for 6+ months + Must have relevant industry/program experience **Location Note:** We're currently hiring for this position in Tucson, Arizona. **Why Alorica? ** Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. **TIDE** is our connection group built around real conversations, shared experiences, and genuine belonging. **MLBA (Making Lives Better at Alorica)** is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. **What We Offer: ** + Health, dental, and vision coverage with HSA options + Paid time off + Flexible pay options: daily or weekly pay + 401(k) retirement plan + Leadership development programs that really grow your career + Open access courses through Alorica Academy + Paid training and tuition reimbursement + Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more + Employee assistance program for personal and professional support + Additional voluntary benefits to meet your individual needs **Our Values ** **Bold** - We challenge conventions and take smart risks **Relentless** - We deliver results, no matter what it takes **Connected** - We work as One Alorica because we're stronger together **True** - We show up as our authentic selves, every single day **Ready to Join Us? ** If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! **Equal Opportunity Employer - Veterans/Disabled ** DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. \#AloricaJobs #CallCenter #CustomerServiceJobs

If you are passionate about helping people, prefer evening shifts, are BILINGUAL and love working from home, this may be the perfect opportunity for you! Driven by our Passion for People, our Customer Service Reservationists are experts at engaging customers in a proactive and professional manner. Connecting with people in a way that is meaningful to them is our bread and butter-and our Reservationists perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team. Qualifications: Proven track record of ALL of the following STRIVE values: [S]ervice [T]enacity [R]esponsibility [I]ntegrity [V]ersatility [E]ntrepreneurship Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness Strong desire to be helpful and take ownership to resolve customer situations Empathetic and active listening Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar Positive outlook and enthusiastic attitude Conscientious team player Driven by delivering results Professional demeanor, put together Dependable and consistent, history of good attendance Naturally curious with an aptitude for learning and understanding quickly Ability to multitask by reading, typing, and navigating through applications while speaking with customers Prior customer service/troubleshooting experience preferred BILINGUAL (English & can SPEAK SPANISH) Responsibilities: Communicate with customers in a proactive and professional manner. Respond to questions and provide information while exceeding customer expectations. De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs. Identify root cause of inquiries by asking probing questions to determine the best solution. Maintain required product knowledge to deliver best in class service. Details: Start Date: February 24, 2025 Training Schedule: Monday through Friday 9am-5pm EST for the first 4 weeks Production Schedules available: Regular Shift - 5 days a week (includes 1 weekend day (40 hrs a week) Pay: $15.87/hr Must be Bilingual (English & Speak Spanish)

Driven by our Passion for People, our Remote Customer Care Specialists are keen on driving great customer experience. The Remote Customer Care Specialist provides client support via chat; assisting with client inquiries, troubleshooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues. Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time. Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners-we can't resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA-and we don't use the word “strive” lightly. It embodies what we value.

Customer Service Representative Sales Employment Type: Full-time Supporting: Sales About Us We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else. As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do. Here's What the Job Really Looks Like You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. How You'll Make an Impact Guide customers through questions, concerns, or challenges they encounter while using the product or service Listen actively to understand the root of the issue and provide clear, effective solutions Record detailed call information for auditing, reporting, and follow-up purposes Maintain and update customer records to ensure accurate and current information Identify opportunities to introduce customers to new or enhanced services that meet their needs Provide recommendations and guidance in a way that adds value and enhances the overall customer experience What'll Set You Up for Success Required: High school diploma or GED 6+ months of customer service or sales experience preferred Work at home environment is in a private residence and matches the address listed on file Comfortable working with company-issued equipment such as a webcam if applicable. An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G). Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. For Internal Candidates: Must not be on any corrective action or performance plans Must have held your current position for 6+ months Must have relevant industry/program experience Location Note: We're currently hiring for this position in “Tucson, Arizona”. Why Alorica? Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day. What We Offer: Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs that really grow your career Open access courses through Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Our Values Bold - We challenge conventions and take smart risks Relentless - We deliver results, no matter what it takes Connected - We work as One Alorica because we're stronger together True - We show up as our authentic selves, every single day Ready to Join Us? If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today! Equal Opportunity Employer - Veterans/Disabled DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification. #AloricaJobs #CallCenter #CustomerServiceJobs

Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe. Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location. Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best. Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead. You ready? Let's do this. Job Description You will use your positive attitude, your caring nature and your top-notch customer service skills to make an impact on your customers' day. Your main responsibilities will include: Talking to customers over the phone, email or chat to resolve their questions or concerns Accurately document and update customer records in the computer system Upsell products or services to customers, if appropriate Remain calm and helpful even when dealing with upset customers Escalate customer complaints and/or calls to your manager when necessary Provide feedback and recommendations to your manager on ways the company can improve Perform other duties as assigned by your management team Why you'll want to join the EGS team 100% paid training Performance bonuses Competitive pay Health & dental benefits 401(k) with company match Paid time off A great team environment with supportive co-workers You'll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown You'll feel empowered to do things the right way amid a culture of high personal and business integrity There's real opportunity to learn, grow and advance your career (we love promoting from within here) Qualifications High School Diploma/GED Over 18 years of age Type 25 WPM Additional Information All your information will be kept confidential according to EEO guidelines.