Customer Care Representative jobs at SKYGEN - 72 jobs

**The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.** _If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to_ Accessibility (careers@crcgroup.com?subject=Accommodation%20request) _(accommodation requests only; other inquiries won't receive a response)._ **Regular or Temporary:** Regular **Language Fluency:** English (Required) **Work Shift:** 1st Shift (United States of America) **Please review the following job description:** Market and generate new sales of insurance products through existing agents/brokers and by developing relationships with new clients. Owns the new business quote process and sales strategies. Work closely with members in POD to ensure continued growth of new sales. This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you're part of the team while also enjoying the convenience of working from home. At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. **KEY RESPONSIBILITIES** Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. + Work effectively in a team sales environment to coordinate all retention and new sales activity as needed to assure the fastest, easiest, and most trusted benefits selling experience. + Maintain increasing knowledge of industry markets, products, and legal environments to provide a value-added service to agents/brokers. + Work to effectively service agents/brokers' renewals and to encourage them to grow their clients' business by: + Providing information on product availability, and the value each creates for the customer. + Offering direction around the appropriate strategy to renew and place new business. + Placing outbound renewal calls; following up on proposals for renewals. + Conducting regular follow-up calls to agents/brokers, to maintain current accounts and market our services. + Involving Benefits Sales Executive as appropriate with assistance in closing new cases and adding product lines as needed. + Assisting agents/brokers in presenting our products to clients by joining client/broker calls as needed. + Organize and send Request for Proposals (RFP). + Follow up with brokers for missing RFP information. + Prepare finalist presentations for presentation to the broker and or client. + Arrange technology presentations to broker and or client. + Adhere to BenefitMall confidentiality standards of information. **EDUCATION AND EXPERIENCE** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + HS Diploma or GED equivalent (required) + 2+ years professional experience in a related selling or telemarketing environment (required) + Associate's Degree (preferred) **CERTIFICATIONS, LICENSES, REGISTRATIONS** + Active Life & Health License must be obtained within 90 days of employment. **FUNCTIONAL SKILLS** + Understanding of insurance products preferably attained through working in an insurance marketing or selling program. + Good knowledge of carrier plan features, benefits, and underwriting guidelines. + Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook Exchange; proficient in web browsers, specifically Google Chrome. **General Description of Available Benefits for Eligible Employees of CRC Group:** At CRC Group, we're committed to supporting every aspect of teammates' well-being - physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. **_CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace._** EEO is the Law (************************************************************************************************** Pay Transparency Nondiscrimination Provision E-Verify (********************************************** Contents/E-Verify\_Participation\_Poster\_ES.pdf) Join CRC Group, a leader in specialty wholesale insurance, and take your career to new heights. We're a dynamic team dedicated to innovation, collaboration, and excellence. Why CRC Group? - Growth: Advance your career with our learning and leadership development programs. - Innovation: Work in a forward-thinking environment that values new ideas. - Community: Be part of a supportive team that celebrates success together. - Benefits: Enjoy competitive compensation, health benefits, and retirement plans. Who We're Looking For We seek passionate individuals who thrive in a fast-paced, collaborative environment. If you value integrity and are driven to succeed, CRC Group is the place for you.

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one. If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st Shift (United States of America) Please review the following job description: Market and generate new sales of insurance products through existing agents/brokers and by developing relationships with new clients. Owns the new business quote process and sales strategies. Work closely with members in POD to ensure continued growth of new sales. This is a remote role. Our teams are able to collaborate using video and screen sharing technology which means you'll feel like you're part of the team while also enjoying the convenience of working from home. At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits has earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place. KEY RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Work effectively in a team sales environment to coordinate all retention and new sales activity as needed to assure the fastest, easiest, and most trusted benefits selling experience. Maintain increasing knowledge of industry markets, products, and legal environments to provide a value-added service to agents/brokers. Work to effectively service agents/brokers' renewals and to encourage them to grow their clients' business by: Providing information on product availability, and the value each creates for the customer. Offering direction around the appropriate strategy to renew and place new business. Placing outbound renewal calls; following up on proposals for renewals. Conducting regular follow-up calls to agents/brokers, to maintain current accounts and market our services. Involving Benefits Sales Executive as appropriate with assistance in closing new cases and adding product lines as needed. Assisting agents/brokers in presenting our products to clients by joining client/broker calls as needed. Organize and send Request for Proposals (RFP). Follow up with brokers for missing RFP information. Prepare finalist presentations for presentation to the broker and or client. Arrange technology presentations to broker and or client. Adhere to BenefitMall confidentiality standards of information. EDUCATION AND EXPERIENCE The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. HS Diploma or GED equivalent (required) 2+ years professional experience in a related selling or telemarketing environment (required) Associate's Degree (preferred) CERTIFICATIONS, LICENSES, REGISTRATIONS Active Life & Health License must be obtained within 90 days of employment. FUNCTIONAL SKILLS Understanding of insurance products preferably attained through working in an insurance marketing or selling program. Good knowledge of carrier plan features, benefits, and underwriting guidelines. Strong knowledge of Microsoft Office, specifically Word, Excel, and Outlook Exchange; proficient in web browsers, specifically Google Chrome. General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being - physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan. CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Recognized as a Milwaukee Journal Sentinel Top Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities. Job Summary In this role, you'll specialize in handling calls from agents requesting policy changes, routing calls throughout the organization or entering new first report of claims. You'll guide every caller with clear, friendly, and jargon-free support. You'll also process tasks in our work queue to help us meet our service level goals - and jump in on other projects as needed. If you love helping people and thrive in a fast-paced environment, we'd love to hear from you! Training(CST): 8:00am-4:30pm Schedule After Training(CST): -Schedule #1: Tuesday-Friday 8:00am-4:30pm and Saturday 7:30am-4:00pm -Schedule #2: Monday-Friday 10:00am-6:30pm -Schedule #3: Monday-Friday 9:00am-5:30pm Work Location This position offers both remote and hybrid work locations. Candidates who reside within 50 miles of an office location (West Bend, Madison, Appleton) may work hybrid (3 days/office) or remote. Candidates who are fully remote may occasionally be asked to travel to an office location for in-person engagement activities such as team meetings, training and corporate events. Responsibilities & Qualifications Summary of Responsibilities In this vital role, you'll be the first point of contact for agents, providing friendly, clear, and jargon-free support. Your day-to-day will include assisting with policy change requests, routing calls to the appropriate departments, and entering new first report of claims. You'll also help us stay on track by processing tasks in our work queue and lending a hand on special projects when needed. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity for you. Preferred Experience and Skills 1 year experience in the insurance industry Customer service skills Data entry skills Knowledge of personal computers Interpersonal skills Telephone skills Preferred Education and Training High school diploma or equivalent Some college preferred Salary Statement The hourly range for this position is $19.67-$22.00. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate. Benefits West Bend offers a comprehensive benefit plan including but not limited to: Medical & Prescription Insurance Health Savings Account Dental Insurance Vision Insurance Short and Long Term Disability Flexible Spending Accounts Life and Accidental Death & Disability Accident and Critical Illness Insurance Employee Assistance Program 401(k) Plan with Company Match Pet Insurance Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates Bonus eligible based on performance West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies. EEO West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion. INDSP #LI-LB1

Sentry is currently seeking an individual to translate verbally or rewrite documents in specified language following established rules What You'll Do As the translator for Sentry Insurance, you will translate verbally phone conversations and rewrite documents in both English and Spanish. This individual would also follow a hybrid work model and is eligible to work out of our Stevens Point, WI, Freeport, IL or Goldsboro, NC office locations. For Sentry, our flexible schedule would be Mondays and Fridays are optional work from home days and Tuesday, Wednesday and Thursday are in office days. Additionally, you'll: * Participate on phone calls between Sentry and Claimants * Interpret various dialect meanings while translating verbally or in written form * Provide translation services to all Sentry offices * Translate a high volume of calls daily * Provide a high quality of customer service for internal and external customers What It Takes * Associate Degree or equivalent work experience * 0-2 years of related work experience * Excellent ability to speak, read and write fluently in English and Spanish * Familiar with various dialect meanings in both English and Spanish * Previous experience in the insurance field is desirable * Ability to meet tight deadlines, maintain confidentiality and provide work direction. New Hires coming to us will receive in total a $1000 Sign-on Bonus: $1500 Sign-On Bonus for Bilingual over the course of one year New Hires coming to us with a Property & Casualty Producers license will receive in total a $1,000 sign-on bonus paid over the course of 6 Months in addition to our new hire sign-on bonus Positions filled in Freeport, Illinois this position will pay $15.27 - $21.00 What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive. * Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office. * As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office. * Meal Subsidy available for associates who report to an office. * 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future. * Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program * Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off * Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle. * Well-being and Employee Assistance programs * Sentry Foundation gift matching program to encourage charitable giving. About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Amelia Sacco *********************** Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.

Rising is looking for our next Customer Service Representative (Working title: Partner & Provider Support Representative) to join our Partner & Provider Support team. In this fully remote role, you'll provide professional, high-quality service to medical providers by handling inquiries related to medical bill review. Our work helps reduce excess costs, fraud, and waste-making healthcare more affordable for the people who need it most. Oh, and you get the benefit of working in a small, close-knit team with a manager who truly wants to see you to succeed! This is a great opportunity for those looking to obtain meaningful career experience on the administrative side of healthcare. Sound interesting? Want to learn more? Take a few minutes to apply, and let's talk! What exactly does a Partner & Provider Support Representative do? In this job, you will: Handle inbound and outbound provider calls and emails Resolve bill-related questions and gather required information Deliver clear, professional, and empathetic customer service Document interactions accurately in CRM systems Follow established SOPs, call handling, and escalation procedures Requirements Am I the right fit for this job? 3+ years of customer service experience Call center experience is required Healthcare, medical billing, or group health experience preferred Strong communication and professional phone presence Ability to multitask across systems while on live calls Detail-oriented with strong documentation skills Calm, empathetic, and solutions-focused under pressure Typing speed of 40+ WPM preferred Schedule Training Schedule: Monday-Friday, 8:00 AM-4:30 PM CST Post-Training Schedule (after 90 days): Monday-Friday, 9:30 AM-6:00 PM CST Full-time role; hours may vary slightly based on business needs Remote Work Requirements Reliable high-speed internet meeting company standards Quiet, distraction-free home workspace Ability to work independently and remain engaged during scheduled hours The ability to use a computer and its associated accessories in an upright position Benefits Hourly Rate: $18.00-$21.00 Competitive benefits package, including health insurance, 401k with company match, paid time off, paid holidays, and more. Fully remote role Supportive, close-knit team Meaningful work in healthcare administration Leadership that invests in your success Rising was named a Top Workplace in the healthcare industry for 2023! Check out our profile here: Rising Medical Solutions, Inc Profile (topworkplaces.com) We're on YouTube! Check out our culture at: ***************************************** Want to see more? Check out our website: Medical Bill Review | Hospital Bill Auditing | Medical Cost Containment Facebook: *********************************************** LinkedIn: ***************************************************** Glassdoor: ******************************************************************************************* If you are ready to join a team of professionals dedicated to making a difference and making lives better, please apply today!

Join our dynamic and growing Operations team as a Customer Service Representative, where you will play a pivotal role in delivering outstanding service to our valued clients in either the Life Insurance or Long-Term Care sectors. We are seeking passionate colleagues who are committed to improving customer experiences and are eager to contribute to our mission of making decisions easier and making lives better. As part of our team, you will have the opportunity to engage with customers, provide insightful solutions, and support them in navigating their insurance needs, all while being part of an encouraging and innovative work environment. Position Responsibilities: Deliver reliable and professional service to John Hancock clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations. Provide effective, timely resolution to customer inquiries, striving for first-call resolution and translating problem scenarios into positive service experiences. Maintain a positive and cooperative tone with both customers and coworkers, improving the perception of John Hancock in the marketplace. Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels. Stay updated on product, industry, service, and policy changes through ongoing training, and use all systems and resources to meet customer needs. Ensure customer service excellence by listening carefully, empathizing in high-pressure situations, and adhering to privacy and transaction processing procedures. Qualifications: Proven experience in customer service, with prior experience in the insurance industry considered a valuable asset. Excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines. Strong teamwork and collaboration abilities, coupled with the capacity to work well under pressure. Proficient in computer operations and adept at using technology to enhance customer service. Highly customer-focused, with a focus on taking practical actions to resolve issues and meet client needs. Proven concern for organization and quality, with a creative approach to problem-solving and a flexible attitude. When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. If you are applying to this role in Massachusetts, please note the salary range is $36,880 - $57,625 USD About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit ************************************************* Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact ************************. Referenced Salary Location USA, Massachusetts - Full Time Remote Working Arrangement Remote Salary range is expected to be between $36,880.00 USD - $57,625.00 USD If you are applying for this role outside of the primary location, please contact ************************ for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

Who are we? A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway's insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character. We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world? Learn more about our unique culture and history. Job Opportunity: Berkshire Hathaway Specialty Insurance (BHSI) has an exciting Call Center Sales Representative opportunity available. This is a full time role based out of our Stevens Point office location with 8 hour work shifts between 7:00 AM - 7:00 PM CST, Monday- Friday. Are you someone who thrives on helping others, enjoys solving problems, and loves working in a team environment? We encourage you to consider joining the BHTP Sales team. We will provide the training and support you need to become a licensed travel insurance agent. No prior travel insurance experience is required. In this role you will focus on delivering top tier customer service while being solution oriented in a fast-paced environment. Duties and Responsibilities: As a BHTP Call Center Sales Representative, you will: Answer incoming phone calls from customers who are seeking our products (no outgoing sales calls). Ask questions and listen carefully to understand each customer's travel plans and needs. Recommend the best BHTP travel insurance products tailored to their trip. Educate customers on product benefits and guide them through the purchase process. Complete the sales process with the customer and the selected products. Assist current customers with plan questions or updates/cancellations. Potentially support our customers with travel assistance services. Qualifications, Skills and Experience: 1+ years of customer service experience preferred, not required Excellent communication skills Ability to learn new accounts and updates to policies Experience in conflict resolution or de-escalating tense situations Proven experience in product or service is beneficial, but we are willing to train the right individual High School Diploma or equivalent work experience required BHSI Offers: A competitive package and exciting growth opportunities for career-oriented teammates. A dynamic, action oriented, and thoughtful environment centered on always doing the right thing for our customers, teammates, and our other stakeholders. A purposely non-bureaucratic organization that embraces simplicity over complexity and emphasizes individual excellence in a team framework. Benefits that support your life and well-being, which include: Comprehensive Health, Dental and Vision benefits Disability Insurance (both short-term and long-term) Life Insurance (for you and your family) Accidental Death & Dismemberment Insurance (for you and your family) Flexible Spending Accounts Health Reimbursement Account Employee Assistance Program Retirement Savings 401(k) Plan with Company Match Generous holiday and Paid Time Off Tuition Reimbursement Paid Parental Leave The base salary range for this position in Stevens Point, WI is $35,000 to $45,000, along with annual bonus eligibility. Total compensation for a candidate is determined by their relevant skills, location, and experience. We value our teammates - both their capabilities and character - as demonstrated by our amazing culture. NOTE: Compensation will be commensurate with experience. This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

The Welcome Call Specialist is responsible for providing exceptional customer service and welcoming all new Group Health members to the health plan. Functions Make outbound welcome calls to our members in a pleasant, professional and efficient manner assuring exceptional customer service. Document all incoming and outgoing calls, changes and follow-up information in the Electronic Care Management system. Each call should cover the basic benefits of the product line and highlight the services we provide. Assist members with valid phone numbers for services covered under Forward Health and other helpful resources. Complete assessments with our members in a pleasant, professional, and efficient manner assuring exceptional customer service. Educate members on plan policies and procedures at every opportunity. Make members aware of transportation, telehealth or additional services provided through their health plan benefits. Keep up to date on the various plans and benefit structure under the product lines. Comply with all company policies and procedures. Minimum Requirements of the Position High school graduate or equivalent. Minimum one year of customer service experience, call center experience preferred. Excellent communication and customer service skills. Proficient in the use of Microsoft Word and Excel. Knowledge of Medicare, Medicaid, CPT / ICD 10 medical billing codes, and medical terminology are beneficial. Group Health Cooperative of Eau Claire complies with applicable Federal civil rights laws and does not discriminate, exclude or treat candidates less favorably on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including sex characteristics, including intersex traits; pregnancy or related conditions; sexual orientation; gender identity; and sex stereotypes). The Cooperative is committed to fostering a caring and compassionate environment while ensuring that individual differences are valued. The Cooperative is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging. It is essential that all employees and members feel secure and welcome, that the opinions and contributions of all individuals are respected and that all voices are heard. This full time position offers an outstanding benefit package, including three weeks of vacation the first year, a generous retirement plan, health and dental insurance, a wellness program, and much more! If you are interested in working for an organization focused on a team atmosphere and is dedicated to providing exceptional service submit your resume today! Send resume to: ************************. Group Health Cooperative of Eau Claire is an affirmative action and equal opportunity employer.

Job Description Join Foretst Insurance Center Agency, Inc. A respected name in the insurance industry, situated in the charming town of Newberry, Michigan. We are delighted to invite applications for the role of Customer Service Representative, a position central to maintaining our outstanding reputation for customer care. This non-remote position offers you the chance to build meaningful connections with our community, delivering personalized assistance that emphasizes both satisfaction and loyalty. Our team thrives on positivity, and we pride ourselves on creating a welcoming atmosphere where every employee feels valued and empowered. You'll have the opportunity to be a part of a company that champions mutual support and professional development, all while working in an environment that promotes collaboration and customer-centric service. If you're passionate about helping others and are eager to be an integral part of our dynamic team, we invite you to apply. Become the friendly face and voice that our customers rely on! Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Customer Interaction: Address customer inquiries and manage requests related to insurance policies promptly and accurately. Problem Solving: Resolve customer issues with a focus on maintaining their satisfaction and trust in our agency. Data Management: Accurately update and maintain client records in our agency's database. Policy Knowledge: Provide detailed information on insurance policies, endorsements, and changes as needed by clients. Team Collaboration: Work closely with team members to ensure consistent and seamless customer service. Feedback Collection: Gather insights and feedback from customer interactions to improve service quality continually. Requirements Education: High school diploma or equivalent required. Experience: Previous customer service experience is preferred, but not required. Must Live within 30 minutes or less of Newberry, MI. IN PERSON POSITION ONLY! Communication Skills: Excellent verbal and written communication skills. Problem-Solving Skills: Strong ability to resolve customer issues swiftly and efficiently. Organizational Skills: Ability to manage multiple tasks and priorities in a fast-paced environment. Team Player: Willingness to collaborate effectively with team members. Adaptability: Capable of handling different customer situations and adapting to changes. Technical Skills: Proficiency with computer systems and basic software applications.

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components - and we're committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. Deliver exceptional customer service in a fast-paced call center environment by handling inbound calls, chats, and task processing from clients and agents regarding all personal lines insurance policies. Responsibilities include, but are not limited to, answering policy questions, processing endorsement changes, handling cancellation requests, assisting with policy payments and billing inquiries, and providing requested documentation. The role requires the ability to multitask efficiently, maintain accuracy under pressure, and provide a positive client experience while meeting service standards and performance metrics. Description: Customer Support via Phone and Chat Respond to inbound phone calls and chats from clients and/or agents in a professional and timely manner. Provide accurate information regarding policies, coverage, billing, payments, and endorsements. Resolve client inquiries, complaints, and requests efficiently while maintaining a positive customer experience. Task Management and Processing Process assigned tasks accurately and efficiently, including policy updates, endorsements, cancellations, and other related transactions. Prioritize workload to meet service level agreements and departmental standards. Ensure compliance with company policies, procedures, and regulatory requirements. Team Collaboration and Continuous Improvement Collaborate with team members and leadership to share knowledge, improve workflows, and enhance the overall client experience. Participate in training, coaching, and team meetings to maintain skill proficiency and stay current with policies and procedures. Hours: Monday- Friday: 8-5pm PST Pay: $16 hour Education: Two (2) years Agency experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience. Why join the FOCUS Team? The FOCUS Difference: Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program Commuter Benefits Flexibility: Remote and Hybrid Opportunities Available This position is not able to be performed in California, Colorado, New York or Washington. EEO Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at *************************. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components - and we're committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. Summary: Handles service calls from policyholders and agents in regards to their insurance policies and provides exceptional service in responding to their questions and concerns by performing the following duties. Essential Duties and Responsibilities include the following. Other duties may be assigned. Effectively respond via the telephone to concerns of both internal and external customers Perform specialized functions and projects in accordance with departmental rules and regulations Act as the caller's advocate via the telephone to ensure the caller's concerns are addressed Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed Gather, organize and forward information to other areas for handling or consideration Process changes within approved authority level and perform transactions according to latest corporate standards, manual rates, guidelines and procedures Competency: To perform the job successfully, an individual should demonstrate the following competencies: Accountability - Demonstrates a sense of ownership and responsibility in successfully delivering results. Analytical - Uses intuition and experience to complement data. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organization's core values. Interpersonal - Creates effective working relationships across multiple levels and multiple functions within both client and Company organizations. Motivation - Demonstrates persistence and overcomes obstacles. Oral Communication - Speaks clearly and persuasively in positive or negative situations; demonstrates consultative telephone sales skills; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Ability to handle multiple tasks. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Follows through on commitments. Project Management - Manages multiple projects and multi-level projects simultaneously. Adaptable and able to perform different roles on projects as required. Technological - Understands technology as related to Property/Casualty products; Able to interact and converse with client on matters of a technical nature. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma or GED required, Associate's degree preferred. One (1) to two (2) years of customer service experience; or equivalent combination of education and experience. Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, and clients. Bilingual (English and Spanish) language skills preferred. Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Reasoning Ability: Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Technical Skills: To perform this job successfully, an individual should have a working knowledge of Microsoft Office applications to include Word, Excel, PowerPoint, and Outlook and Internet browser applications. Must be able to use a variety of office equipment, including scanner, copier, fax machine, and calculator. Hours: Monday- Friday: 8-5pm PST Pay: $16 hour Certificates and Licenses: None Supervisory Responsibilities: None Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: While performing the duties of this job, the employee is frequently required to stand; walk; talk and hear over the telephone; sit for extended periods of time; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Travel Required: None Why join the FOCUS Team? The FOCUS Difference: Medical, Dental, Vision, Life, Pet; Flexible Spending Account Competitive Salaries 401K Match Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave Short and Long-Term Disability Employee Support Programs, Including Mental Health Tuition Reimbursement Matching Charitable Gift Program Lucrative Referral Program Commuter Benefits Flexibility: Remote and Hybrid Opportunities Available This position is not able to be performed in California, Colorado, New York or Washington. EEO Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at *************************. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

It's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured, there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services. Full-time/Seasonal * $15.00/hr. plus performance incentives * $17.00/hr. Spanish Bilingual, plus performance incentives Requirements * 18 years of age or older * Complete Background check and drug test within 3 days * Dedicated, private, and secure workspace * Personal device with functioning camera required for the Training Period * Committed to full attendance for paid 3-week Training period * Minimum Internet Speed of 35 mb/s with ethernet * Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required * NOT compatible with mobile internet service providers and/or satellites. * NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders (For example, T-Mobile is not compatible with our internal systems)

my COI is growing. Join the Movement. #my COIvibe Customer Care Specialist U.S. Remote Company Description: my COI (********************** is an early industry-leader in the insurance technology space providing an innovative SaaS solution for tracking, processing, and managing certificates of insurance. Our Purpose - Erase the Worry through The Work We Do - Eliminating the disruptive impact of an insurance claim. A fully remote company, headquartered in Indianapolis, my COI's proven track record of national growth and success has impacted hundreds of customers who use our products and services ranging from Fortune 100, Higher Education, Construction, Logistics, Healthcare, Property Management, down to some of our local favorite sports teams. my COI offers an easy-to-use, cloud-based solution to protect organizations and ensure end-to-end compliance. It's smart technology that has our industry expertise built right in-designed to provide a single place to view COI's, compliance, and risk reporting, for vendors, suppliers, tenants, subcontractors, franchisees, and carriers. my COI's channel partners, a great leadership team that is energetic, innovative, and goal-oriented; along with living our core values: Unite, Reach, Own It, Choose Positive, Innovate and Be Trusted, drives our continued growth and success. We work hard to maintain an open, supportive culture that promotes the pursuit of excellence. As a member of our team, you'll enjoy a competitive compensation package, great work-life balance, and an innovative, supportive culture. We know that my COI's success derives from great teamwork and each individual's exceptional results. Join us on our mission to disrupt, innovate, and lead the industry! Position Summary: The Insurance Customer Care Specialist is responsible for providing best in class support to our commercial customers. You are the front-line resource for our customers and will support them with system access questions, information verification, tracking, end user system support and escalations. A passion for building sustainable customer relationships, resolving customer issues quickly and accurately, while incorporating our Core Values, will be the cornerstones to your success and development. This is a wonderful role for individuals who love building relationships, helping people, and working together with a great team! Commercial insurance service experience is required. What Makes this a Great Opportunity: Represent a leading SaaS company with the most innovative technology in the industry and a 98% customer retention rate! Professional growth & learning opportunities due to exceptional continued business growth and a culture that strongly supports your own personal growth. Work for a 2023 Indy Star Top Workplaces winner and 2022 TechPoint #MiraAwards Exceptional Employer Award winner. Great work-life balance, amazing company culture and comprehensive benefits (including 401k w/match, Pet Insurance & Paternity Coverage). Essential Responsibilities: Build sustainable relationships of trust through open and interactive communication with teammates and customers Provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution Upload Certificates of Insurance (COI's) into our software program Solve and respond to support emails Maintain inbound and outbound phone calls Ensure accurate tracking of communications Aid in the teaching and training of our customers and users to ensure proper software utilization and satisfaction Meet personal and team goals for productivity and customer satisfaction Required Knowledge & Skills: Commercial insurance industry experience required, personal, health and life insurance will not be applicable Experience working with Certificate's of Insurance on an entry level Experience working remotely 1+ years in a customer support role Proficient use of Microsoft Word and Excel Experience meeting daily set goals and metrics Passion for customer service and serving others Excellent verbal and written communication skills Ability to multi-task, prioritize, and manage time effectively Demonstrated problem resolution skills and ability to make quick decisions Team-oriented, enjoys working together to provide solutions and best in class service Travel Responsibilities: None Education Requirements: Bachelor's Degree preferred but not required Compensation: Competitive compensation package Location: 100% Remote We are only able to consider U.S. based candidates at this time. Benefits: Medical 401k w/match Health Savings Account/HSA Dental Vision Short Term Disability Insurance Paternity and Maternity leave for expecting parents. Pet Insurance (includes pet food, prescriptions, etc.) Life Insurance Paid Time Off (Holidays, Vacation, Flex Time, Community Volunteer Time) *****Must be located within the United States to be considered for the role. ***** my COI is an equal opportunity employer and does not unlawfully discriminate against any applicant or candidate on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, or any other class protected by federal or state law. All your information will be kept confidential according to EEO guidelines. Certificates of Insurance - Software as a Service - Compliance - Insurtech Certificate Review - Insurance Review - Compliance Review - Policy Review - Endorsement - Insurance Tracking - Commercial Insurance - Customer Care - Insurance - Client Success - Training - Technology

Job DescriptionBenefits: 401(k) matching Bonus based on performance Health insurance Competitive salary Training & development Compensation - Base pay per hour plus make $500 to $2500 per month in commissions (as you ramp) - you are paid for each sale and we receive 200 to 300 calls a day to our call center - no cold calling. Earnings range $50,000 to $60,000. Duties & Responsibilities (Please Note - 40 hours per week) Demonstrate commitment to AP Electric positive and respectful workplace environment by leading, acting and behaving in a professional manner. Prior sales/customer service experience is required in fast paced environment. Become proficient in AP Electrics products, services and capabilities in back-up power. Understand industry and competitors products, services and capabilities. Follow all company policies and procedures. Provide Inside Sales and Customer Service support to AP Electrics customers Through proficient use of interpersonal skills via phone and email, engage and probe customers to ensure their true needs are determined and provide optimal solutions. Work with our existing and new contractor (developers + electricians) base to provide program and after-market parts for back-up power solutions Respond in a timely and accurate manner to incoming tasks, outbound activities and resolve issues. Provide recommendations to customers on electrical parts needed to repair generators from OEM databases and provide recommendations on back-up power solutions (generators) with training support of our technical staff. Enter orders which are received accurately. Provide applications and product selection assistance to customers. Regular outbound calling to follow up on quotes, opportunities, and leads. Skills, Attributes and Experience Required 1-3 years of experience in sales of some technology product(s) in a business-to-business and business to consumer environments. Aptitude to learn quickly (training is provided by our staff and manufactures). Generac, Kohler, Cummins provide both on-line and in-person training.. A positive attitude and professional appearance along with the ability to thrive in a small company environment and build strong relationships with coworkers, customers and partners. Excellent proficiency with basic computer knowledge (Word and Excel) Successfully perform duties with a sense of urgency Must be persistent, action-oriented, results-driven and self-motivated Strong interpersonal and customer service skills Excellent written and verbal communication skills Strong organizational skills, ability to set priorities and meet deadlines Ability to prioritize and multi-task numerous activities but remain available for incoming calls Ability to interact well with all levels of customer functions (Initially) Must commute to our facility Monday Friday (no weekends) in Pleasant Prairie, WI but working remote is possible part of the time after training. Please Note - At this time AP Electric & Generators, LLC does not offer a standard healthcare plan but does offer an ICHRA, individual coverage health reimbursement arrangement. AP Electric & Generators, LLC does provide a reimbursement of a minimum of $300 per month or $3600 annually on the plan offered.

************************ Auxiant's Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as a Customer Service Representative. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package. Job Summary: Handle incoming and outgoing phone calls from providers and members. Handle incoming live chats via the website from providers and members. Respond to emails via Auxiant secure email from providers. Essential Functions: Answer provider phone, live chat, and secure email questions regarding claim status and benefits Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential Functions: Other duties as assigned or appropriate Education/Qualifications: Excellent phone skills/etiquette Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key Qiclink experience Previous call center experience preferred Excellent verbal and written communication skills Proven experience in a professional office environment Proven customer service experience required Medical insurance background preferred High school diploma or equivalent and 1-2 years related experience. *Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

************************ Auxiant's Mission Statement and Core Values Mission: An Independent TPA investing in People and Innovation to deliver expert-driven experiences with REAL Results. Core Values: Independent Solutions. REAL Results Respect Empowerment Agility Leadership Be part of a growing and prospering company as a Customer Service Representative in our Madison, WI office. Auxiant is a third party administrator of self-funded employee benefit plans with offices in Cedar Rapids, IA, Madison and Milwaukee, WI. Auxiant is a fast-growing,progressive company offering an excellent wage and benefit package. Job Summary: Handle incoming and outgoing phone calls from providers and members. Handle incoming live chats via the website from providers and members. Respond to emails via Auxiant secure email from providers. Essential Functions: Answer provider phone, live chat, and secure email questions regarding claim status and benefits Assist with enrollee phone and live chat questions regarding claim status and benefits Nonessential Functions: Other duties as assigned or appropriate Education/Qualifications: Excellent phone skills/etiquette Proficient PC skills including e-mail, record keeping, routine database activity, word processing, spreadsheet,10-key Qiclink experience Previous call center experience preferred Excellent verbal and written communication skills Proven experience in a professional office environment Proven customer service experience required Medical insurance background preferred High school diploma or equivalent and 1-2 years related experience. *Full benefits including: Medical,Dental, Vision, Flexible Spending, Gym Membership Reimbursement, Life Insurance, LTD, STD, 401K, 3 weeks vacation, 9 paid holidays, casual dress code and more

Recognized nationally as a Top Workplace and Top 100 US Insurance Agency! Since 1960, Robertson Ryan Insurance has provided comprehensive solutions across Business, Benefits, and Personal Insurance. We proudly serve over 70,000 clients, from small businesses to major national accounts across various industries. With a team of more than 526 professionals and partnerships with over 150 insurance companies, we are the 44th largest Property & Casualty Insurance Agency according to the Insurance Journal. Our dynamic and enjoyable culture is a cornerstone of our success, with many team members having been with us for over a decade. It's an exciting time to join our growing firm! Customer Service Representative (Trainee): As a Customer Service Representative in Commercial or Personal Lines, you will have the primary responsibility of managing customers' service needs. In this role, you will work with the account manager, prepare proposals, answer incoming phone calls, greet and direct insurance office visitors, enter change requests and endorsements, and maintain our agency management system with current information. This is an onsite position in our Crivitz, WI office. Responsibilities of a CSR (Trainee): Commercial and Personal Lines policy information collection Distribute quotes to prospective customers and current customers with follow up to answer questions. Maintain document retention and document uploads, as needed per carriers. Assist clients with making coverage changes and complete all service requests for clients. Provide billing support to customers. Understand and discuss coverages with clients. Develop good working relationships with the underwriters. Ensure that client issues are efficiently handled with resolution. Email personal policy documents, as needed. Answer office phone, assist customer thoroughly and direct call to appropriate person, if needed. Establish and preserve a solid business rapport with clients. Maintain accuracy in agency management system, quoting system, and carrier systems. Additional office projects, as needed. Required Qualifications (within 6 months of hire): Willing to train the right candidate with excellent customer service and must be willing to get a Property & Casualty Insurance License within 6 months of hire. Must be willing to work full or part-time in office at our Crivitz, WI location. Requirements of a CSR (Trainee): Ability to operate various computer programs (Microsoft Office Suite, Google Suite, etc.) Demonstrate excellent oral and written communication skills. Excellent organizational skills and strong problem-solving skills. Ability to prioritize and handle multiple tasks independently. Exceptional customer service experience and skills. EEO/AA Statement: Robertson Ryan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Attention to all Recruiting Agencies: Recruitment at RRI works on a direct sourcing model. We will contact agencies directly if needed. RRI is not responsible for any related fees for resumes submitted to job postings, our employees or any other part of our company.

Job DescriptionBenefits: Identity theft Protection 401(k) matching Competitive salary Dental insurance Paid time off Vision insurance A Licensed Personal Lines Customer Service Representative at Midwest Select Insurance Group, LLC (MSIG) is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow associates while conducting specific service and marketing activities. Responsibilities Work with agency producers to place new personal lines business. Provide service to existing clients related to updating policies, providing quotes, taking payments, claims support, answering questions, and providing documentation. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system. Qualifications Hold a property and casualty insurance license in the state of Wisconsin. Demonstrate a strong willingness to learn and become an expert in your craft. Understand insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills, as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Important things YOU should know: at our Menomonee Falls, WI Office Schedule Option 1: 7:30am - 4:00pm Mon - Thurs & Sat (off every Fri) Schedule Option 2: 7:30am - 4:00pm Mon - Fri & every other Sat (off Fri on weeks working Sat) New Career Growth Program What will YOU be doing ? Support internal operations with numerous mail tasks such as preparing, scanning, and routing incoming and outgoing mail accurately and efficiently per client business rules. Coordinate and prioritize mail appropriately and communicate with internal team members regarding status updates. Responsibility to follow department procedures to mitigate risk and to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and protect member personal health information (PHI). What will YOU be working on? Sort and prepare incoming and outgoing mail accurately, efficiently, and in priority order. Accurately identify various document types (claims, authorizations, split submissions, and appeals) to ensure efficient and effective mail handling and routing within internal teams to meet key performance goals. Prepare documents using correct procedures and validate work is completed accurately and meeting department expectations. Accurately identify specific mail scenarios that require special handling per client business rules. Scan x-rays accurately and efficiently to meet individual employee performance metrics for quality and speed. Utilize preview screen to ensure quality of each x-ray image and route x-rays to appropriate environment. Track daily x-ray scan volumes and communicate any scanning errors to leadership for correction. Maintain proficiency with incoming mail, outgoing mail, and flatbed scanning guidelines and unique client requirements. Work collaboratively with other team members to ensure work is completed in accordance with designated turnaround times and service level agreements. Identify x-rays to be returned or shredded by matching barcode sequence and member name to reports. Perform careful validation of barcode sequences and member names to ensure PHI is protected and handled properly. Prepare outbound mail by promptly and efficiently matching checks to remittances with a high degree of accuracy for reconciliation. What qualifications do YOU need to have to be a GREAT candidate? Required Level of Education, Licenses, and/or Certificates High school diploma or equivalent. Required Knowledge, Skills, and Abilities Willingness to be flexible in a team environment. Experience with MS Office Suite such as MS Excel, Word and Outlook. Demonstrated success and ability to multitask, prioritize and focus on task at hand to meet client deadlines. Ability to work effectively on individual tasks within a professional diverse team environment. Willingness to ensure a high degree of accuracy and attention to detail to meet per client business rules. Ability to use standard office equipment such as copiers, scanners, and printers. Effective and professional communication skills both verbal and written. Preferred Level of Experience 1+ year(s) of successful demonstrated experience working in an office/clerical setting. Previous experience in a mailroom operation.