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Slot ambassador skills for your resume and career
15 slot ambassador skills for your resume and career
1. Basic Math
- Apply basic mathematical skills to solve technical problems.
- Maintained a clean shop * Basic math and language skills.
2. Casino Floor
A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.
- Walked the casino floor paying jackpots and made change for players, as well as worked in high limits.
- Assist with overall operation of casino floor and traffic flow with a team of 6-10 members a shift.
3. Guest Service
- Respond immediately to illuminated slot machine service request lights and all other guest service requests
- Provided guest service to customers gaming in the Casino s Slot area.
4. Machine Repair
- Slot Ambassador: Responsible for jackpot payouts, machine repairs, Player's Card sign-ups.
- Slot machine repairs Slot Machine install/maintenance.
5. Players Club
- Assist in the Players Club, signing up new memberships, replacing lost cards, and advising customers of account details.
- Research and evaluate guest accounts using Players Club and /or other software programs.
6. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Maintained a pleasant personality when greeting guests and provided exemplary customer service by answering questions and resolving concerns.
- Provided account assistance and customer service.
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- Greet guests, answer questions and be an informational resource regarding guest inquiries.
8. Minor Maintenance
- Handle minor maintenance problems with slot machines.
- Maintained minor maintenance to the slot machines and called in help when needed.
9. Slot Floor
- Execute daily operations of slot floor.
- Provided customer service on the slot floor and interacted with Change Attendant in assigned area.
10. Guest Issues
- Resolve guest issues in a timely & accurate manner.
- Research and resolve guest issues effectively and professionally.
11. Customer Complaints
- Resolved customer complaints/concerns and diffused angry or upset customers through active listening, empathy, and professionalism.
- Resolved customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.
12. Slot Machines
- Talk to guest and make sure they were well attended and also fix slot machines when needed.
- Walk the floor and assist guests with questions and concerns regarding slot machines and player's club.
13. AAA
American Automobile Association, commonly pronounced as AAA or triple A, is an organization in North America. AAA is a privately held non-profit driven public party affiliation and administration association with more than 60 million members in the United States and Canada. AAA offers types of assistance to its individuals, including emergency aide.
- Supervised slot ambassadors to make sure their section and service was kept to Thunder Valley Casino's AAA four diamond standards.
14. Ambassadors
An ambassador is an official representative of one's country or state of origin or a leader sent to a particular nation or a foreign organization usually on a special temporary diplomatic assignment while still retaining citizenship in his/her home country for mostly a special temporary diplomatic assignment.
- Adjust scheduled breaks and move ambassadors where personnel is needed to best serve guest needs.
- Assist ambassadors in keeping up with the latest system updates, policies and procedures.
15. Exchange Currency
- Monitor payment of hand-delivered Jackpots to ensure promptness and exchange currency for customers.
- Exchange currency for customers, converting currency into requested combinations of bills and coins.
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List of slot ambassador skills to add to your resume
The most important skills for a slot ambassador resume and required skills for a slot ambassador to have include:
- Basic Math
- Casino Floor
- Guest Service
- Machine Repair
- Players Club
- Customer Service
- Informational Resource
- Minor Maintenance
- Slot Floor
- Guest Issues
- Customer Complaints
- Slot Machines
- AAA
- Ambassadors
- Exchange Currency
- Repeat Guests
- Players Card
- Casino Guests
- Excellent Guest
- Machine Functions
Updated January 8, 2025
