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Become A Slot Attendant

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Working As A Slot Attendant

  • Performing for or Working Directly with the Public
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Getting Information
  • Operating Vehicles, Mechanized Devices, or Equipment
  • $20,450

    Average Salary

What Does A Slot Attendant Do At SLS Las Vegas

* reviewing bill validator jams and TITO paper fills
* Other job related duties as assigned
* High School Diploma or equivalent is required
* Must have the ability to effectively communicate in English with guests, fellow employees, and management
* Excellent customer service skills and ability to maintain a positive and friendly attitude toward guests as well as other employees
* Previous experience in a high-end luxury Gaming or Hospitality environment is desired
* Working knowledge of basic computer systems and Casino systems
* Proven ability to resolve guest conflicts in a positive and professional manner making decisions in the best interests of our guests and the company
* Strong organizational skills and able to multi-task with ease
* Ability to handle and cope with stress well and remain calm under pressure
* Protect the confidentiality of Company documents and files under immediate control
* Keep up to date on Slot Marketing activities and events at the property
* Able to work varied shifts, including weekends and holidays
* A valid Nevada Gaming License is required and must be obtained before entering this position
* Must be at least 21 years of age
* ID: 2017
*

What Does A Slot Attendant Do At Black Bear Casino Resort

* Safeguards casino assets.
* Monitors slots activities for adherence to casino policies and procedures.
* Repairs simple jams in machines on the floor.
* When the system communication is down it is necessary to hand pay the customer’s credit balance upon cashing out.
* Available at all times for all matters of customer assistance, including explanation of machine play, handling of complaints and providing change.
* Clean machines including bases, cabinets and toppers.
* When it is scheduled, will assist the technicians in cleaning the large signs on the gaming floor.
* As needed, will assist beverage department in the cleaning and stocking of the beverage stations in their assigned area.
* Will also assist the custodians in keeping their area free of trash and emptying the ashtrays between the machines.
* Will assist, when necessary, in serving beverages to the guest in their areas.
* This does not include beverages containing alcohol.
* Obtains updated information on all current promotions.
* Recommends policy and procedure changes, recommends departmental training needs to supervisor.
* Maintains cleanliness of assigned work areas.
* Recognizes that employees have certain responsibilities which affect the operational efficiency of the Casino.
* Maintains proper attendance in accordance with Casino policy.
* Reports to work on time in accordance with Casino policy.
* Provides adequate notice to supervisor prior to absence or lateness in accordance with Casino policy.
* Recognizes that each employee is a representative of the Casino and is responsible for demonstrating courtesy, respect and sensitivity to the needs of every person (visitors, co-workers).
* Maintains strict confidentiality of employees, management records and concerns within the Casino.
* Due to changes and modifications in this job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as management sees the necessity.
* Some assignments may not be listed in this description at this time

What Does A Slot Attendant Do At Affinity Gaming

* RESPONSIBILITIES** **​
* Listens and responds to guest inquiries using a positive, clear speaking voice.
* Troubleshoot guest’s concerns regarding data entered into our tracking system, EZ pay system, etc.
* Answers questions and offers assistance to provide guest satisfaction.
* Provides staff with training and information to meet the departmental standards as Floor Person, such as classification procedures, Title 31 procedures, guest service, etc.
* Completes all daily shift paperwork i.e. logs, attendant variances, employee reviews, records all employee call-ins, sick, and tardy calls, and departmental communications, as well as any other necessary administrative duties.
* Complete Record of Conversation (ROC) for issues and discrepancies.
* Verifies all shift paperwork.
* Ensures that all necessary information is documented on source documents to provide required information to complete documentation such as MTL and CTR forms.
* Ensure adherence to departmental and internal controls, verify and/or monitor taxable jackpots, Conduct SSRC shift checks, monitor staff performance, direct breaks and job functions to ensure proper customer service is provided.
* Direct staff in acceptable guest interaction.
* Maintain contact with both internal and external customers to provide optimum guest service.
* Ensure the overall satisfaction and comfort of the guests.
* Works as a Slot Floor Person during the majority of their shift.
* Interact on a daily basis with all slot staff and other operational departments to maintain open communication and collect feedback.
* Other related duties as assigned

What Does A Slot Attendant Do At Casino Queen Marquette

* Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
* Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
* Observe all activity within assigned area, offering assistance and instruction on machine functions and payouts to slot players.
* Know the various types of slot machines, and be able to identify major malfunctions and to correct minor machine malfunctions.
* Identify jackpots to be paid and complete them accurately.
* Replenish slot machine e-tickets when necessary and redeem e-tickets for guests.
* Be familiar with Title 31 guidelines, and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
* Maintain monetary and paperwork accuracy and efficiency within department/property standards.
* Have complete knowledge of all casino events and promotional activities, and assist as needed.
* Keep work area in a clean and orderly manner.
* Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
* Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
* Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
* Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
* Perform other duties as assigned or reasonably requested by any member of management.
* Operating Principles: Ensure at all times operating principles are being adhered to: Clean
* Keep all areas clean and pristine; Safe
* Follow all safety policies and procedures; Friendly
* Use customer courtesy skills to provide superior guest service; Fun
* Be interactive with all internal and external guests while maintaining professional standards.
* Tools and Technology: Use of hand-held radio, hand-held scanner, money pouch, telephone and PBX system, and other slot-related tools and supplies and desktop computer.
* Licensure: Must be able to obtain and maintain an Iowa Racing and Gaming Commission Class C license.
* Must be at least 18 years of age

What Does A Slot Attendant Do At Affinity Gaming

* Pay slot machine jackpots, and complete the required paperwork neatly and accurately.
* Enroll players into A
* Play Club.
* Make minor repairs to slot machines and EZ
* Pay ticket jams.
* Keep well informed of types of slot machines on the casino floor to better assist guests in looking for a particular type of machine or denomination.
* Maintain a “pouch pay” currency bank to pay hand-pay jackpots and provide change assistance to guests.
* Ensure the overall satisfaction and comfort of the guests.
* Interact on a daily basis with all slot staff and other operational departments to maintain open communication and collect feedback.
* Maintain an awareness of any persons gambling underage, and immediately report all underage persons to Security.
* Other related duties as assigned

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Slot Attendant Typical Career Paths

Slot Attendant Demographics

Gender

  • Female

    61.1%
  • Male

    37.2%
  • Unknown

    1.8%

Ethnicity

  • White

    76.5%
  • Hispanic or Latino

    14.3%
  • Asian

    7.2%
  • Unknown

    1.6%
  • Black or African American

    0.5%
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Languages Spoken

  • Spanish

    57.4%
  • German

    6.6%
  • Russian

    4.9%
  • Portuguese

    3.3%
  • French

    3.3%
  • Hmong

    3.3%
  • Bulgarian

    1.6%
  • Chinese

    1.6%
  • Macedonian

    1.6%
  • Romanian

    1.6%
  • Serbian

    1.6%
  • Japanese

    1.6%
  • Cherokee

    1.6%
  • Hopi

    1.6%
  • Carrier

    1.6%
  • Hindi

    1.6%
  • Tagalog

    1.6%
  • Korean

    1.6%
  • Navajo

    1.6%
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Slot Attendant

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Slot Attendant Education

Slot Attendant

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Top Skills for A Slot Attendant

SlotMachineMaintenanceCustomerServiceSkillsGuestServicePayJackpotsCasinoFloorLargeAmountsSlotMachineMalfunctionsSlotMachineRepairMachineFunctionsCasinoGuestsEnsurePromptnessSlotDepartmentWorkersSafetyRulesSlotPlayersSlotFloorLargeSumsHopperFillsBillJamsSlotAreasCustomerRelations

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Top Slot Attendant Skills

  1. Slot Machine Maintenance
  2. Customer Service Skills
  3. Guest Service
You can check out examples of real life uses of top skills on resumes here:
  • Slot Machine Maintenance, Attend to Guest Needs, Payout Jackpots
  • Learned how to handle large amounts of cash by assisting the patrons and working in the cash vault.Skills UsedCustomer Service Skills.
  • Dispatch attendants to service call, jackpots and guest service.
  • Provide change for guests, pay jackpots, maintain a clean work environment, minor machine maintenance.
  • Patrol casino floor/Protecting casino assets * Hand paying jackpots/Customer Service * Basic maintenance on slot machines

Top Slot Attendant Employers

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Slot Attendant Videos

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On the Job - Casino slot ambassador

Meet Hollywood Casino Bangor employees

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