Slot attendant job description

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

Responsibilities

• Monitor slot machines, changing and fixing ticket paper as needed.
• Perform adjustments to slot machines, resolving problems such as jams or machine tilts, and performs minor repairs contacting repair technician or supervisor for assistance as needed.
• Record the specifics of malfunctioning machines and documents malfunctions needing repair.
• Patrol assigned areas to ensure that players are following rules, machines are functioning correctly, and assist guests.
• Processes jackpot payouts in accordance with Delaware North and state gaming procedures.
• Follow all departmental and state policies and procedures.

Qualifications

• Must be 21 years of age.
• Ability to obtain and maintain a state gaming license.
• Excellent guest service skills.
• Ability to perform basic math calculations and accurately handle large sums of money.
• Basic slot machine knowledge preferred.

Physical Requirements

• Frequent standing and walking for the entire length of shift.
• Manual dexterity to handle machine function and repairs.
• Ability to push and pull chairs in and out.
• Ability to lift up to 30 pounds.
• Exposure to secondhand smoke and moderate to high noise levels at times.

Who We Are

Southland Casino Racing, owned and operated by Delaware North, features more than 1,500 slot machines, live blackjack, craps and roulette tables, live greyhound racing and simulcast wagering. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Division

Mohegan Sun

Type of Position

Part Time

Pay Rate

$7.00

City

Uncasville

State

CT

Job Level

Entry

Education

High School Diploma

Department

Slot Operations

Category

Slot Operations

SLOT OPERATIONS ATTENDANT - PT

ATT11

This position:

Is responsible for generating and completing slot machine hand pays in accordance with departmental policies and procedures.

This position is responsible for generating and completing slot machine hand pays in accordance with departmental policies and procedures.

· Must demonstrate a passionate belief in Guest Service:

- All Service Lights will be promptly answered and attended to

- Guests questions will be answered as completely as possible

- Transactions and response times will meet and exceed departmental standards

- Smile, is a positive element within the Mohegan Sun atmosphere

- Maintains a pleasant, approachable demeanor while in public areas

- Is neatly groomed and properly dressed while on duty and in the public view

- Engages all guests in a positive and professional manner at all times regardless of the circumstance

- Provides accurate information to other employees and guests in a positive and professional manner

- Provides a clean and safe environment for our guests and employees

- Provides outstanding guest service that exceeds guest expectations

· Safeguards against theft and maintains the security of all slot machines, keys, radios, ninjas and casino property

· Repairs minor slot machine malfunctions

· Handles customer complaints in accordance with established departmental and company policies and procedures

· Reports developments which may affect casino operation to Slot Operations management

· Monitors progressive slot machines and jackpot amounts for accuracy

· Monitors the slot data system for proper operation and accuracy, including player ratings and exceptions

· High School Diploma or equivalent

· Previous experience in a front line customer service position

· Must possess keyboard/keypad data entry skills as well as basic math skills

· Must have the ability to read, write and understand English

Mohegan Sun practices Native American Preference. "Native American" means an individual who is duly enrolled member of the Mohegan Tribe or duly enrolled member of any group of Native Americans recognized as an Indian Tribe by the Mohegan Tribe, the United States, or the State of Connecticut.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all inclusive for specific positions. Other reasonable duties may be assigned.

• Ensure at all times operating principles are being adhered to:
• Clean - Keep all areas clean and pristine.
• Safe - Follow all safety policies and procedures.
• Friendly - Use customer courtesy skills to provide superior guest service.
• Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.
• Use the "WE CARE" formula to deliver the best experience to our guests:
• Welcome - We treat strangers like friends and friends like family.
• Excited - We are enthusiastic and eager. We perform at a level that exceeds guest expectations.
• Comfortable - We provide a safe, relaxing and inviting environment.
• Appreciated - We recognize the full value of our guests.
• Respected - We see and value the uniqueness in each guest and approach each guests needs with dignity and integrity.
• Entertained - We strive to deliver a valuable, enjoyable and delightful experience.
• Adhere to department service standards of being accurate, timely and trustworthy.
• Interact with all guests and employees to positively affect interactions with guests and employees, and demonstrate resiliency to deal with difficult guests in all types of business conditions. Work effectively and courteously with fellow employees.
• Responsible for developing and maintaining positive guest relations, including but not limited to, resolving minor guest disputes and ensuring the safety and security of all guests and employees.
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• Responsible for verifying jackpots, paying jackpots, completing paper fills and accurately filling out all related paperwork associated with the daily job duties.
• Performs minor repairs to slot machines.
• Responsible for assisting with beverage service to our patrons and for the safe distribution of alcohol.
• Responsible to have knowledge of patron alcohol limitations along with company policy and procedure regarding limitations.
• Able to create and maintain professional working relationships with personnel from various departments.
• Knowledge of Gaming laws and regulations that pertain to area of responsibility.
• Knowledge of all special events and promotional activities.
• Completing all company-required training within designated time frames.
• Performs other duties as assigned.
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  PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
  
  The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  
  Physical Demands:
  
  

• Ability to stand and walk for long periods of time.
• Able to work varied hours which include nights, weekends, and holidays.

Mental Demands:

• Ability to use all equipment associated with the position, including, but not limited to, hand-held radios/headsets, screwdrivers, and computer programs such as SDS, CMS, and Microsoft Word and Excel.
• Accurately perform assigned duties under frequent time pressures and an interruptive environment.

Work Environment:

• Ability to work in a brightly lit, smoke-filled casino environment with above average noise levels.

MINIMUM QUALIFICATIONS

Education:

• No minimum requirement.

Training/Experience:

• No previous experience required.

Job Knowledge:

• Experience in the gaming industry is preferred.

Other:

• Always maintain a pleasant, friendly and welcoming attitude.
• Must be able to obtain and maintain a Valid Gaming license.
• Must be able to receive and maintain all required certification(s).
• Must complete all required company training.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars , Harrah's , Horseshoe and Eldorado brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

The employee in this position is responsible for providing superior service to both internal and external guests. Employees are expected to deliver the best experience while building genuine relationships with our guests. A Casino Service Attendant must monitor performance of slot machines, player activity, and conditions of the casino slot areas ensuring that all slot machines are operable and identified for repair as necessary.