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Become A Slot Floor Attendant

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Working As A Slot Floor Attendant

  • Getting Information
  • Making Decisions and Solving Problems
  • Evaluating Information to Determine Compliance with Standards
  • Communicating with Supervisors, Peers, or Subordinates
  • Handling and Moving Objects
  • Deal with People

  • Unpleasant/Angry People

  • Outdoors/walking/standing

  • Make Decisions

  • Repetitive

  • $194,632

    Average Salary

What Does A Slot Floor Attendant Do

Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines or deal cards. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

Duties

Gaming services workers typically do the following:

  • Interact with customers and ensure that they have a pleasant experience
  • Monitor customers for violations of gaming regulations or casino policies
  • Inform their supervisor or a security employee of any irregularities they observe
  • Enforce safety rules and report hazards
  • Explain how to play the games to customers

Gaming managers and supervisors direct and oversee the gaming operations and personnel in their assigned area. Supervisors circulate among the tables to make sure that everything is running smoothly and that all areas are properly staffed. Gaming managers and supervisors typically do the following:

  • Keep an eye on customers and employees to ensure compliance with all gaming and casino rules
  • Communicate with other departments if security or customer-service issues arise
  • Address customers’ complaints about service
  • Explain house operating rules, such as betting limits, if customers do not understand them
  • Ensure payouts are correct
  • Schedule when and where employees in their section will work
  • Interview, hire, and train new employees

Slot supervisors oversee the activities of the slot department. The job duties of this occupation have changed significantly, as slot machines have become more automated in recent years. Because most casinos use video slot machines that give out tickets instead of cash and thus require very little oversight, workers in this occupation spend most of their time providing customer service to slot players. Slot supervisors typically do the following:

  • Watch over the slot section and ensure that players are satisfied with the games
  • Refill machines with tickets or money when they run out
  • Pay large jackpots
  • Reset cash slot machines after a payout
  • Respond to and resolve customer complaints
  • Interview, hire, and train new employees

Gaming dealers operate table games such as craps, blackjack, and roulette. They stand or sit behind tables while serving customers. Dealers control the pace and action of the game. They announce each player’s move to the rest of the table and let players know when it is their turn. Most dealers are often required to work at least two games, usually blackjack or craps. Gaming dealers typically do the following:

  • Give out cards and provide dice or other equipment to customers
  • Determine winners, calculate and pay off winning bets, and collect on losing bets
  • Continually inspect cards or dice
  • Inform players of the rules of the game
  • Keep track of the amount of money that customers have already bet
  • Exchange paper money for gaming chips

Gaming and sports book writers and runners handle bets on sporting events and take and record bets for customers. Sports book writers and runners also verify tickets and pay out winning tickets. In addition, they help run games such as bingo and keno. Some gaming runners collect winning tickets from customers in a casino. Gaming and sports book writers and runners typically do the following:

  • Scan tickets and calculate winnings
  • Operate the equipment that randomly selects bingo or keno numbers
  • Announce bingo or keno numbers when they are selected
  • Oversee the cash that comes in (on bets) and goes out (on winnings) during their shift

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How To Become A Slot Floor Attendant

Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.

Education

Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.

Training

Individual casinos or other gaming establishments have their own training requirements. New gaming dealers may be sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.

Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.

Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.

Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.

Licenses, Certifications, and Registrations

Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.

Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.

Work Experience in a Related Occupation

Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.

Advancement

Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.

Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.

Important Qualities

Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.

Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.

Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.

Math skills. Because they deal with large amounts of money, many casino workers must be good at math.

Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.

Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failure of malfunction.

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Slot Floor Attendant Typical Career Paths

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Slot Floor Attendant Demographics

Gender

Female

50.0%

Male

48.8%

Unknown

1.2%
Ethnicity

White

63.7%

Hispanic or Latino

15.8%

Black or African American

12.5%

Asian

4.8%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

66.7%

Navajo

33.3%

Slot Floor Attendant Education

Schools

College of Southern Nevada

12.0%

Virginia College - Birmingham

8.0%

Lassen Community College

8.0%

Black Hawk College - Quad-Cities Campus

8.0%

Saint Louis Community College

4.0%

Everest Institute

4.0%

Saint Petersburg College

4.0%

Allan Hancock College

4.0%

Highland Community College

4.0%

New Mexico State University

4.0%

Delta State University

4.0%

Boise State University

4.0%

Fort Lewis College

4.0%

Central New Mexico Community College

4.0%

Livingstone College

4.0%

Macomb Community College

4.0%

Mississippi Gulf Coast Community College

4.0%

Professional Golfers Career College

4.0%

Northeastern Oklahoma A&M College

4.0%

Cecil Community College

4.0%
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Majors

Business

23.1%

Accounting

12.8%

Psychology

10.3%

Health Care Administration

7.7%

Information Technology

5.1%

Nursing

5.1%

Drafting And Design

2.6%

Parks And Recreation Management

2.6%

English

2.6%

Nursing Assistants

2.6%

Culinary Arts

2.6%

Nuclear And Industrial Radiologic Technologies

2.6%

Biology

2.6%

Theatre

2.6%

Fine Arts

2.6%

Photography

2.6%

Computer Science

2.6%

Elementary Education

2.6%

Electrical Engineering

2.6%

Journalism

2.6%
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Degrees

Other

47.8%

Associate

23.9%

Bachelors

15.2%

Certificate

8.7%

Masters

4.3%
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Top Skills for A Slot Floor Attendant

  1. Slot Machines
  2. Helpful Customer Service
  3. Guest Satisfaction
You can check out examples of real life uses of top skills on resumes here:
  • Make minor repairs to slot machines by clearing paper jams, hopper jams and EZ-Pay ticket jams.
  • Provided friendly, helpful customer service to slot players.
  • Performed cash pulls and soft counts for slots, table games, and food & beverage.
  • Observe players and the functioning of machines while circulating in assigned areas.
  • Enroll slot players into the Players Club.

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