Automatically apply for jobs with Zippia

Upload your resume to get started.

Slot floor supervisor skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical slot floor supervisor skills. We ranked the top skills for slot floor supervisors based on the percentage of resumes they appeared on. For example, 19.5% of slot floor supervisor resumes contained guest service as a skill. Continue reading to find out what skills a slot floor supervisor needs to be successful in the workplace.

15 slot floor supervisor skills for your resume and career

1. Guest Service

Here's how slot floor supervisors use guest service:

Provide extraordinary guest services while overseeing the operation of the casino floor.
Set a great example of how to deliver great guest service.

2. Casino Floor

A casino floor is the part of the casino premises or facility where authorized casino games and activities take place and gaming machines or table games are installed and made available for use or gambling.

Here's how slot floor supervisors use casino floor:

Maintain day-to-day operations on Casino Floor.
Redesigned the entire casino floor to capitalize on traffic patterns which increased the win per unit 15% year over year.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how slot floor supervisors use customer service:

Furthered company's stellar reputation across all levels of employees via Developmental Dimensions International-designed customer service training.
Collaborated on development of department specific customer service training.

4. Guest Satisfaction

Here's how slot floor supervisors use guest satisfaction:

Provide guest satisfaction by exchanging bills and repairing machines Assist managers with processing jackpots and daily scheduling as relief floor supervisor
Partner and coordinate with other departments to ensure total guest satisfaction and efficient operations.

5. Guest Complaints

Here's how slot floor supervisors use guest complaints:

Resolved guest complaints promptly and professionally.
Respond to guest complaints in a considerate, professional and positive manner by showing concern and actively listening.

6. Slot Floor

Here's how slot floor supervisors use slot floor:

Oversee slot floor operations and effectively resolve customer differences and inquiries.
Managed slot floor representatives to ensure guest safety and satisfaction.

7. Slot Machines

Here's how slot floor supervisors use slot machines:

Performed slot machine repairs, coin fill-ups, jackpot payouts, and managed slot machine all log books for accuracy.
Work a 100,000 square foot, 1300 slot machine floor to ensure that our property can maximize our potential return.

8. Safety Rules

Principles or regulations that ensure the protection of people, objects, or the environment are called safety rules. These rules can be governing actions, devices, or procedures that help in minimizing the risks of loss, injury, or damage.

Here's how slot floor supervisors use safety rules:

Reported hazards and enforced safety rules.
Report hazards and enforce safety rules.

9. Slot Operations

Here's how slot floor supervisors use slot operations:

Executed daily operations of slot operations * Studied production schedules and estimated worker-hour requirements for completion of job assignments.
Designed and implemented strategy for managing daily slot operations.

10. Customer Complaints

Here's how slot floor supervisors use customer complaints:

Managed customer complaints and diffused problems with employees and customers.
Ensured customer satisfaction by providing superb service, listening to and resolving customer complaints.

11. Guest Relations

Here's how slot floor supervisors use guest relations:

Retain Positive Guest relations at all times especially when dealing with guest disputes.
Supervised employees, prepared work schedules and resolved customers complaints Trained, coached and counseled employees in guest relations

12. Internal Controls

Here's how slot floor supervisors use internal controls:

Follow all gaming regulations and casino internal controls.
Maintain adherence to laws, regulations, and internal controls.

13. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how slot floor supervisors use disciplinary actions:

Handle disciplinary actions within department.
Monitored staff job performance and provided feedback and disciplinary actions as needed.

14. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how slot floor supervisors use performance reviews:

Write and present monthly performance reviews and Employee Performance Reviews .
Address guests disputes,troubleshoot gaming discrepancies.Evaluate,train and coach staff including performance reviews and annual evaluations.

15. Exceptional Guest

Here's how slot floor supervisors use exceptional guest:

Maintain effective communication with all departments to further assist in providing exceptional guest service.
Work with other departments to ensure highest level of guest service is provided at all times therefore creating exceptional guest loyalty.

What skills help Slot Floor Supervisors find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of slot floor supervisor skills to add to your resume

The most important skills for a slot floor supervisor resume and required skills for a slot floor supervisor to have include:

Guest Service
Casino Floor
Customer Service
Guest Satisfaction
Guest Complaints
Slot Floor

Slot Machines
Safety Rules
Slot Operations
Customer Complaints
Guest Relations
Internal Controls

Disciplinary Actions
Performance Reviews
Exceptional Guest
Guest Disputes

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse personal care and attendants jobs