Slot manager job description

The Slot Manager is responsible for providing superior service to both internal and external guests. They are responsible for not only personally delivering the best experience while building genuine relationships with our guests but also directing and supporting others to do the same. The Slot Manager is responsible for the successful operations of Slots and Casino Beverage.
JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.


Ensure at all times operating principles are being adhered to:
Clean - Keep all areas clean and pristine. Safe - Follow all safety policies and procedures. Friendly - Use customer courtesy skill to provide superior guest service. Fun - Have fun! Be interactive with all internal and external guests while maintaining professional standards.


Display "Family Style Service" to deliver the best experience to our guests:
Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Care about others; Passionate about your position; Enthusiastic about giving the best guest experience possible.
Adhere to leadership standards of being timely, effective and empathetic. Interact with all guests and employees to positively affect interactions with guests and employees. Demonstrates resiliency with difficult guests and employees in all types of business conditions and has the ability to work effectively and courteously with fellow employees. Responsible for planning, communicating and implementing procedures for the overall efficient operation of areas of responsibilities. Ensure the implementation and management of policies and procedures that position the property to maintain positive relationships with regulators. Performs budget oversights for responsible departments. This includes participating in the budgeting process, reviewing financials and key metrics each period for reasonableness and modifying operational procedures to maximize profitability while ensuring guest service goals are being met. Provides feedback and recommendations on development, planning, and strategy for Slots and Casino Beverage. Works to ensure the successful completion of the property's stated objectives. Creates strong working relationships whenever possible with regulatory agencies and law enforcement. Ability to maintain strict confidentiality relative to financial data, casino policies and marketing plans. Ensures the Emergency Response and Planning Guide is reviewed and modified to be a strong working document for the facility. Responsible for the oversight of casino service employees through reviewing department training, counseling, evaluations, and termination procedures. Works to develop management and supervisory staff to ensure an effective succession plan within the departments. Protects company assets by preventing theft, intoxicated persons and minimizing employee/guest injuries. Prepares various oral and written reports as required. Able to perform public relations duties. Participates in the development of realistic performance goals. Reviews periodically with direct reports to ensure results are being achieved. Completes all company-required training with designated time frames. Performs other duties as assigned.

PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT

The physical/mental demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical Demands:


Ability to walk to various areas of the casino, and to lift up to 20 lbs. Able to work varied hours which include nights, weekends and holidays.



Mental Demands:



Must have the ability to analyze and interpret operation results and solve complex problems. Must possess ability to learn and operate various computer software programs including but not limited to Employee Access, SDS, BIS2, CMS, Kronos, InfoGenesis, MMS system , DataStream, Microsoft Excel and Word . Ability to use, understand and recommend all equipment associated with the position including (but not limited to) computers, phones and hand-held radios/headsets. Must demonstrate strong written and verbal communication skills. Able to a ccurately perform assigned duties under frequent time pressures and an interruptive environment. Maintain mental concentration for significant/extended periods of time.



Work Environment:



Ability to work in a brightly lit, smoked filled casino environment with above average noise levels.



MINIMUM QUALIFICATIONS



Education:



Minimum of High School Diploma or GED equivalent. College 4-year degree preferred



Training/Experience:



Recommend 7 or more years of experience in a state licensed or tribal casino with at least five years supervising or managing in a casino related department.



Job Knowledge:



Sound understanding of policies, procedures, state regulations and internal controls. Demonstrate an ability to coordinate or supervise the work of others.



Other:



Must possess exceptional oral and interpersonal communication skills. Must be able to obtain and maintain Valid Gaming license. Must be able to receive and maintain all required certification. Must complete all required company training.


The Slot Manager is responsible for providing superior service to both internal and external guests. They are responsible for not only personally delivering the best experience while building genuine relationships with our guests but also directing and supporting others to do the same. The Slot Manager is responsible for the successful operations of Slots and Casino Beverage.

The primary responsibility of the Manager - Slots is to direct and coordinate the activities of slot operations team members to maximize slot handle and enhance the gaming experience of the guest. All duties are to be performed in accordance with departmental and The Venetian Resort policies, practices, and procedures
Essential Duties & Responsibilities:

* Organize and coordinate the activities of Slot Operations team.
* Lead and manage Slot Attendants to ensure mentoring meets Venetian standards.
* Analyze performance of the slot floor versus property budget / historical benchmarks and recommend appropriate changes.
* Adhere to Venetian Hospitality Standards and insure team compliance, keeping in mind that Unmatched Guest Service and maintaining the five star / five diamond atmosphere are of utmost importance.
* Administer department policies; evaluate performance relative to Venetian Resort Standards.
* Monitor compliance with all aspects of Venetian Resort Hotel Casino internal controls.

Additional Duties & Responsibilities:

* Train, coach, counsel, evaluate and administer discipline to slot operations team.
* Make recommendations for the termination of any subordinate team member who, after coaching and discipline, performs at levels below Venetian Resort standards.
* Interview prospective team members and measure against Venetian Resort standards.
* Make recommendations for the employment of candidates who will perform at or above Venetian Resort standards.
* Maintain complete knowledge of and comply with all departmental policies and procedures.
* Evaluate operating procedures, recommend changes, and implement approved changes.
* Maintain confidentiality of pertinent casino data.
* Maintain clear and open communication with guests, managers and team members.
* Consistent and regular attendance is an essential function of this job
* Performs other related duties as assigned

Additional Duties & Responsibilities:

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company's standards, work requirements and rules of conduct.

Additional Duties & Responsibilities:

Minimum Qualifications:

* 21 years of age, proof of authorization/eligibility to work in the United States.
* High school Diploma or equivalent.
* Must be able to obtain and maintain an Alcohol Awareness (TAM) card, Nevada Gaming Registration and any other certification or license, as required by law or policy.
* 3 years of experience in slot operations experience in a high volume Slot Department.
* Working knowledge PC skills including MS Word and Excel.
* Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
* Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction.
* Be able to work indoors and be exposed to various environmental.

Physical Requirements:

Must be able to:

* Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned.
* Must be able to work with others, communicate well, give direction, review the work of others, and provide guidance and counsel when needed to achieve department goals and objectives.
* Must maintain a positive attitude toward work and interface with hotel guests in a congenial and polite manner.
* Must be able to address stressful situations with clients with dignity and the utmost tact and politeness.
* Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods.