Slot supervisor jobs near me - 11 jobs

Job Description The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures. This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department. Responsibilities Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. Implements and ensures compliance with approved company policy and supervises the operation of slot machines and performance of slot personnel during assigned shift. Assists in the selection, supports and ensures adequate training, supervision, evaluation, and equitable treatment of slot personnel. Strives to meet revenue goals by ensuring maximum guest service; ensures adequate staffing levels to meet these goals and remain within established budget. Knowledge of all ERGC regulations as well as Hard Rock‘s internal controls, policies, and procedures. Responsible for any new programs implemented by the department and be held accountable to meet the criteria set forth by management. Oversees all aspects of slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments. Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable regulations, internal policies and procedures. May work in the capacity of a Slot Guest Service Representative. Attend and participate in meetings, completing follow-up as assigned. Perform work regularly and predictably. Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. This position spends time on the slot floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. Observe and direct actions of subordinates/trainees. Review and comprehend all necessary documentation. Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of guests and team members of the organization. Apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations. Work with computers. Work with large amounts of cash Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a through a minimum of 1 year supervisory experience. Prior slot experience and Gaming industry experience strongly preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations Must successfully pass background check. Must successfully pass drug screening.

Job Description Role Responsibilities: Responsible for providing efficient guest service to all Slot guests and ensuring slot machines are monitored on a continual basis for operation at maximum efficiency. Actively patrols assigned sections looking for opportunities to surprise and delight guests Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards. Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift. Promotes and cross sells JACK's brand amenities and property events. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Offers participation in high-energy, team building pre-shift sessions to exchange information on property events and to improve guest service and department survey scores. Endorses the business objectives, ethics and values of JACK Entertainment. Acts in accordance with the Code of Conduct. Partners with other departments and functions to understand and promote property-wide initiatives and programs. Knowledge, Skills, & Abilities: Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English. Education & Experience Requirements: High school diploma or equivalent required. Previous money handling experience preferred. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred. Ability to read, write, speak and understand English. Ability to respond to common inquiries or complaints from customers and employees. Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate bright lights and high noise levels. Must be able to lift and carry up to 40 pounds. Must be 21 years of age. License Requirements: Ability to obtain a Gaming Occupational License within the State of Ohio

WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping. Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department. Shares responsibility for the overall integrity of daily operations on assigned shift. Assists with the overall integrity of daily Slot operations. Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters. Technological proficiency, ie ability to use computers, tablets, and other mobile devices. Closely monitor customer needs by visibly circulating and interacting with patrons Must be knowledgeable of all special events and promotions available to customers Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers Work in a team environment utilizing effective communication across all levels of the department Understands and adheres to all bargaining unit agreements (where applicable). Safeguard company assets Must adhere to all departmental and company policies and procedures BRING US YOUR BEST. High School diploma or GED required; minimum of one year experience in Slot/Casino Operations; or two years customer service management experience; or an equivalent combination of education and experience. Excellent skills in both written and oral communication. Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems. Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must have knowledge of Slot Operations. Flexible to work all shifts including holidays, nights, weekends, as business needs dictate. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino . Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $48,000 annually

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description POSITION SUMMARY The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for contributing to the entertaining atmosphere at Belterra Park by greeting and interacting with guests in a friendly manner, and providing information regarding Belterra Park. ESSENTIAL FUNCTIONS (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Delivers superior internal and external guest service the Boyd Gaming and works harmoniously with fellow team members Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Pays and verifies jackpots on slot machines according to established procedures. Proactively promotes the Players Club card program; understands current card benefits and information and presents program to customers. Communicates all customer service issues to key personnel. Accurately maintains money flow during shift with customers and employees. Accurately performs customer transactions. Assists in training new personnel and customer trainees as needed. Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): Superior customer service, communication, and employee interaction skills. Basic math skills required. Money-handling and change-making skills. Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. Must be twenty-one (21) years of age or older These skills and abilities are typically acquired through two months of on-the-job training in a similar field or through related experience. PREFERRED KNOWLEDGE, SKILL AND ABILITY: Ability to communicate effectively with customers and all levels of employees. Ability to distinguish between different denominations of currency and make change. Ability to review and comprehend all necessary documentation and print and write legibly. Ability to effectively and efficiently move around work area. Ability to reach, carry and deliver change to customers and to maintain bank. Ability to lift and carry up to 50 pounds. This position spends majority of shift on the gaming floor and is subject to varying levels of crowds, noise, the severity of which depends upon customer volume. Must be flexible to work varying shifts and time schedules as needed. Machines and equipment used, but not limited to, include computers, keys, hand cart, hand unit (Section 12), radio, adding machine, and keyboard Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Reposting directly to the Manager of Slots, the Slot Shift Manager accurately administers and oversees the slots in compliance with casino regulations and procedures on an assigned shift. Role Responsibilities: Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication. Assists and/or is fully responsible in the absence of the Slot Manager in implementing policies and procedures. Investigates violations of the Ohio Gaming Control Board (OGCB) as well as monitoring regulatory compliance. Coordinates Coach schedules and ensures that assigned zones are properly and sufficiently staffed and equipped. Promotes the Spotlight Initiative by ensuring staff is modeling Spotlight behavior. Ensures customer satisfaction is maximized. Handles customer and employee concerns quickly and efficiently. Responds in writing when appropriate. Issues appropriate complimentary to deserving guests. Provides designated recognition and rewards to individuals and groups when consistent superior performance is attained. Provides corrective feedback and discipline when performance does not meet expectations. Ensures each team member clearly understands and is held accountable for their respective performance expectations. Responsible for execution and integrity of employee evaluation process. Ensures adherence to OGCB, department, and company policies and procedures. Acts as a role model and always presents oneself as a credit to Horseshoe and encourages others to do the same; meets the attendance guidelines of the job. Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company. Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members. Recommends and implements change to improve overall team member and guest satisfaction. Knowledge, Skills, & Abilities: Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English Education & Experience Requirements: High School Degree or GED equivalent required College degree preferred Must have 5 years of progressive slots experience, preferably with supervisory experience as a Slot Supervisor and/or Assistant Shift Manager of Slots Must have a broad knowledge of casino rules, regulations and procedures, with strong organizational, communications, and leadership skills Excellent customer service skills are essential. Must be able to maneuver to all areas of the casino, must be able to handle tasks with minimal supervision Must be able to create a supervisor team Strong leadership and motivational skills; must possess strong communication skills and deep appreciation for people Must be 21 years of age. License Requirements: Ability to obtain a Gaming Occupational License within the State of Ohio

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description POSITION SUMMARY The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for contributing to the entertaining atmosphere at Belterra Park by greeting and interacting with guests in a friendly manner, and providing information regarding Belterra Park. ESSENTIAL FUNCTIONS (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Delivers superior internal and external guest service the Boyd Gaming and works harmoniously with fellow team members * Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. * Pays and verifies jackpots on slot machines according to established procedures. * Proactively promotes the Players Club card program; understands current card benefits and information and presents program to customers. * Communicates all customer service issues to key personnel. * Accurately maintains money flow during shift with customers and employees. * Accurately performs customer transactions. * Assists in training new personnel and customer trainees as needed. * Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.): * Superior customer service, communication, and employee interaction skills. * Basic math skills required. * Money-handling and change-making skills. * Must be able to obtain and maintain all appropriate licenses / certifications per Federal, State, and Gaming regulations. * Must be twenty-one (21) years of age or older These skills and abilities are typically acquired through two months of on-the-job training in a similar field or through related experience. PREFERRED KNOWLEDGE, SKILL AND ABILITY: * Ability to communicate effectively with customers and all levels of employees. * Ability to distinguish between different denominations of currency and make change. * Ability to review and comprehend all necessary documentation and print and write legibly. * Ability to effectively and efficiently move around work area. * Ability to reach, carry and deliver change to customers and to maintain bank. * Ability to lift and carry up to 50 pounds. * This position spends majority of shift on the gaming floor and is subject to varying levels of crowds, noise, the severity of which depends upon customer volume. * Must be flexible to work varying shifts and time schedules as needed. Machines and equipment used, but not limited to, include computers, keys, hand cart, hand unit (Section 12), radio, adding machine, and keyboard Qualifications Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Role Responsibilities: Responsible for providing efficient guest service to all Slot guests and ensuring slot machines are monitored on a continual basis for operation at maximum efficiency. Actively patrols assigned sections looking for opportunities to surprise and delight guests Enhances guest's slot entertainment experience by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. Displays attentive, upbeat, and enthusiastic behavior during each and every “Moment of Truth” interaction throughout the shift. Develops customer loyalty by delivering unparalleled guest interactions as directed by company trained initiatives. Clearly communicates functionality of Slot Floor (i.e. Fast Cash - ticket in/ticket out). Responds to the right customers in the right order for service requests including slot dispatch, slot candle lights, radio, and customers while meeting or exceeding department service standards. Verifies and countersigns hand paid jackpots. Resolves guest complaints through the use of Service Recovery with a sense of urgency and empathy with approved levels of authority. Keeps slot areas clean, secure, and well maintained Corrects minor machine malfunctions including coin jams, printer errors, bill validators, slot light repairs. Participates in slot machine upgrades and implementing new initiatives. Adheres to regulatory, departmental, and company policies in an ethical manner, including those pertaining to federal and state regulator laws and guidelines and ensures required gaming licenses are valid and up-to-date. Maintains monetary and paperwork accuracy within department standards. Accurately pays jackpots; performs buy-in transactions with slot players; counts down and reconciles bank/wallet at end of shift. Promotes and cross sells JACK's brand amenities and property events. Actively stays informed of continually changing promotional events and services. Maintains in-depth game knowledge and proactively explains games to customers. Offers participation in high-energy, team building pre-shift sessions to exchange information on property events and to improve guest service and department survey scores. Endorses the business objectives, ethics and values of JACK Entertainment. Acts in accordance with the Code of Conduct. Partners with other departments and functions to understand and promote property-wide initiatives and programs. Knowledge, Skills, & Abilities: Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English. Education & Experience Requirements: High school diploma or equivalent required. Previous money handling experience preferred. Must possess basic data entry/computer skills. Must possess basic math skills. Previous money handling experience preferred. Ability to read, write, speak and understand English. Ability to respond to common inquiries or complaints from customers and employees. Must be willing to work non-traditional days and hours. Must present a well-groomed and professional appearance. Must be able to lift, push, pull and carry. Must be able to turn key constantly. Must be able to stand, walk and maneuver around casino slot area for long periods of time. Must be able to bend, crouch, kneel and twist. Must be able to handle a stressful environment, tolerate bright lights and high noise levels. Must be able to lift and carry up to 40 pounds. Must be 21 years of age. License Requirements: Ability to obtain a Gaming Occupational License within the State of Ohio

WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. * Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. * Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. * Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. * Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. * Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping. * Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. * Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department. * Shares responsibility for the overall integrity of daily operations on assigned shift. * Assists with the overall integrity of daily Slot operations. * Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. * Maintains strict confidentiality in all departmental and company matters. * Technological proficiency, ie ability to use computers, tablets, and other mobile devices. * Closely monitor customer needs by visibly circulating and interacting with patrons * Must be knowledgeable of all special events and promotions available to customers * Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers * Work in a team environment utilizing effective communication across all levels of the department * Understands and adheres to all bargaining unit agreements (where applicable). * Safeguard company assets * Must adhere to all departmental and company policies and procedures BRING US YOUR BEST. * High School diploma or GED required; minimum of one year experience in Slot/Casino Operations; or two years customer service management experience; or an equivalent combination of education and experience. * Excellent skills in both written and oral communication. * Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems. * Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. * Must have knowledge of Slot Operations. * Flexible to work all shifts including holidays, nights, weekends, as business needs dictate. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. STAY IN THE GAME. FOLLOW US. We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via the Score Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment. Follow us. Equal Opportunity Employer STARTING SALARY $48,000 annually

About the Job: The Floor hand is a member of the crew that works on a service rig and is responsible for servicing oil and gas wells. The duties include assisting in rigging up and rigging down, running pipe, running rods and other functions specified by the Supervisor and Operator. All duties are to be performed to the standard operating procedures in order to maximize the safety of all personnel at the work site. Requirements: Drivers license Preferred Pre Employment Drug Screen Benefits: Full benifits after 90 days Medical Dental Vision

The incumbent in this position is responsible for ensuring maximum guest service and satisfaction of external as well as internal guests through the organization and supervision of assigned areas according to established Slot Department policies and procedures. This position is responsible for learning and enforcing the various policies and procedures required of the Slot Department. Responsibilities * Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service. * Implements and ensures compliance with approved company policy and supervises the operation of slot machines and performance of slot personnel during assigned shift. * Assists in the selection, supports and ensures adequate training, supervision, evaluation, and equitable treatment of slot personnel. * Strives to meet revenue goals by ensuring maximum guest service; ensures adequate staffing levels to meet these goals and remain within established budget. * Knowledge of all ERGC regulations as well as Hard Rock's internal controls, policies, and procedures. * Responsible for any new programs implemented by the department and be held accountable to meet the criteria set forth by management. * Oversees all aspects of slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers * Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments. * Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable regulations, internal policies and procedures. * May work in the capacity of a Slot Guest Service Representative. * Attend and participate in meetings, completing follow-up as assigned. * Perform work regularly and predictably. * Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience. * Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance. * This position spends time on the slot floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume. * Observe and direct actions of subordinates/trainees. * Review and comprehend all necessary documentation. * Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Write routine reports and correspondence. * Speak effectively before groups of guests and team members of the organization. * Apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. * Deal with problems involving several concrete variables in standardized situations. * Work with computers. * Work with large amounts of cash * Other duties as assigned. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through a through a minimum of 1 year supervisory experience. Prior slot experience and Gaming industry experience strongly preferred. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): * Must obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations * Must successfully pass background check. * Must successfully pass drug screening. * Additional Details KNOWLEDGE OF: * Pertinent federal, state, and local laws, codes, and regulations. * Hard Rock operations and slot related machinery. * Policies and procedures as well as knowledge of and ability to identify various cheating techniques. * Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.