Slot technician job description

At Delaware North, we care about our associates' professional and personal wellbeing. We have a comprehensive benefits program designed to give our associates the comfort, safety, and stability they need to deliver exceptional service to our guests. All associates are eligible for benefits including weekly pay, employee assistance program, training and development, employee discounts, and flexible work schedules. Medical, dental, and vision insurance, 401(k) with company match, paid vacation and holidays, and tuition reimbursement are available for eligible associates.

Responsibilities

• Address repairs that cannot be done in the field, working on parts, testing parts, etc.
• Troubleshoot issues and make the decision if the machine or part can be repaired in house or if the machine should be sent to the vendor for repair.
• Maintain the inventory of good parts, parts that need repair, machines, and parts at the vendor for repair and disposition of parts that can no longer be repaired.
• Organize, prioritize, and handle multiple projects simultaneously.
• Work independently to achieve goals and results while contributing to the overall success of the team.
• Ensure all established policies and procedures are adhered to ensure protection of assets and team members.

Qualifications

• Able to obtain and maintain a state gaming license.
• Minimum of 2 years' related experience or training required.
• Self-starter and able to complete work with minimal supervision.
• Basic math skills including addition and subtraction.
• Intermediate computer skills including e-mail, spreadsheets, graphics, routine data base activity, and record keeping, as well as basic smart phone and GPS knowledge.
• Maintain a valid driver's license.
• Able and willing to work flexible work schedule.
• General knowledge of gaming regulations.

Physical Requirements

• Ability to operate a motor vehicle for extended periods of time.
• Able to lift and carry a minimum of 70 pounds occasionally.
• Ability to stand, sit, and kneel for brief periods.
• Ability to work in an indoor, loud, and smoky

Shift Details

1st Shift
2nd Shift
3rd Shift
Holidays
Weekends

Who We Are

Wheeling Island Hotel-Casino-Racetrack in Wheeling, West Virginia, is a Delaware North-owned-and-operated regional gaming destination featuring 1,300 electronic gaming machines, 22 table games, live greyhound racing and simulcast wagering. Wheeling Island also features a 151-room hotel, many dining options, and a 1,000-seat showroom.

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Benefits began on the 1st day of the month following your hire date even if you start on the 31st of the month

Full-Time Benefits

Medical - $25.00 Employee Rate

Dental

Vision HRA

401K with a company match of up to 6%

Vacation/Holiday/Personal/Unpaid/Sick Leave Options

FSA - Medical & Dependent Care

Employee Assistance Program

AFLAC

Legal Shield/Identity Shield

Free Meals while on Shift

Community Vendor Discounts

Tuition Assistance

Training and Career Development Programs

Employee Discounts across Property

You can play 18 holes of golf for $50

You can play 9 holes of golf for $30

15% discount at the Pro Shop

25% discount at the Spa

15% discount at all restaurants

50% off childcare at the Squaxin Island Childcare Center 6 wks-5 years ($500 month infant care)

Plus More!!!

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for maintaining all gaming equipment components for Electronic Games, Keno and Bingo as directed by the Slot Tech Manager.
• Install, upgrade, and configure gaming equipment, permissions, and software on servers for Electronic Games, Keno, and Bingo.
• Provide technical support to workers in front of the house casino equipment such as, Keno, Bingo and VLT.
• Responsible for security and integrity of front of the house gaming equipment and networks.

ADDITIONAL DUTIES

• Upgrade network hardware and software components as required and/or assigned by the Slot Tech Manager.
• Complete regular maintenance (rebuild parts/equipment during downtime) as specified by the Slot Tech Manager.
• Prioritize workload to meet business demands.
• Circulate through assigned areas, performing repairs as necessary.
• Attend all mandatory meetings and training.
• Other duties may be assigned.

Requirements:

EDUCATION and/or EXPERIENCE

• High school diploma or GED
• 18 to 24 months related experience and/or training
• OR equivalent combination of education and experience
• Must have knowledge of Windows, networking, basics and protocols, as well as PC maintenance and repair
• Previous work with VLT's (Video Lottery Terminal) preferred; must have the technical knowledge to install, repair, troubleshoot and convert all gaming equipment

CERTIFICATES, LICENSES, REGISTRATIONS

• Must be able to obtain and maintain a Gaming License from the Squaxin Island Gaming Commission.
• Must be at least 21 years of age

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is frequently required to stand; walk; and use hands to finger, handle, or feel.
• The employee frequently is required to reach with hands and arms and talk or hear.
• The employee must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

CLOSING DATE

Open Until Filled

For information on Little Creek Casino Resort including more information on employee benefits and our company culture, visit our website at

Little Creek Casino Resort is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

PI

Pay Rate: $20.36/hr., minimum (DOE)

Shift: Varies

Position Type: Full-time

THE EXCEPTIONAL ENTERTAINMENT EXPERIENCE

We are building a legacy at Snoqualmie Casino by providing our guests an Exceptional Entertainment Experience. Team Members at every level have made the commitment to deliver on this promise every chance they can. The guest service practices that support this promise are:

We appreciate that our guests have selected Snoqualmie Casino as their choice for entertainment.
Support other team members - help them be successful in their jobs.
Understand that when we're on the floor we're on stage.
We deliver our promise to every guest on every visit.

PURPOSE

Responsible for repairs of all slot terminals at an advanced level with minimal supervision. Able to troubleshoot slot terminals and other gaming and non-gaming related devices at the component level. Provide technical expertise to the Slot Shift Supervisors and Snoqualmie Gaming Commission in the event of a guest dispute.

ESSENTIAL DUTIES / RESPONSIBILITIES

Assist Slot Attendants and SGC in disputes with technical findings and documentation.
Diagnose the slot terminals to the component level and make necessary repairs.
Complete new machine installs, game conversions, machine moves and sign moves and updates.
Keep records of test money usage and meters.
Maintain the Sportsbook kiosks with paper, necessary repairs and moves.
Provide planning and leadership.
Perform RAM clears and certification of player terminals.
Communicate with Team Members to ensure productivity and maintain the operation of the casino floor.
Repair of shuffle master equipment and table game devices.
Keep accurate records of inventory, tasks pending and MEAL logs as well as maintaining the inventory database.
Create spreadsheets, perform data entry and create instructional documents for repairs as needed.
Provide training and role modeling for Team Members.
Demonstrate shift leadership to prioritize service requirements.
In-depth knowledge of all manufacturers PTs and available resources.
Other duties as assigned.
Requirements:

Education and Experience:

High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
Two (2) years' experience in the Slot Technical Department or equivalent experience.

Skills and Abilities:

Proven oral and written communications skills.
Proven technical computer skills.
Proven mathematical skills, cash handling, and Guest Service.
Proven problem solving and critical thinking.
One (1) year participation working with or for Information Technology (IT).
Knowledge of basic hand tools such as socket sets, wrenches etc.

PREFERRED

Education and Experience:

Previous Supervisory role.
Snoqualmie Casino Career Development Track Series completion.

Snoqualmie Casino exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.