Smarsh jobs - 31 jobs

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh. We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.How will you contribute? Respond to inbound customer calls in a prompt manner Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need Track activity in Salesforce and accurately logs outcomes of customer discussions Process customer account or billing adjustments Consistently meet or exceed time to resolution targets Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met. What will you bring? 1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines Excellent communication, listening, influencing, and training skills High-reaching, tenacious and results driven Validated ability to work both independently and in a group environment Excellent organization, documentation, and time management skills Experience using Salesforce or equivalent CRM solution is a plus About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Customer Success Manager to be part of the growing Smarsh Customer Success Team. In this role you will be responsible for managing the needs of Small Business clients, resolving inbound questions, and maintaining the monthly renewal processing. Ultimately, you will assist Small Business clients in achieving their business goals and finding the most value with their investment in Smarsh products. You are the customer's trusted partner, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. How will you contribute? Demonstrates capability to excel in MM CSM responsibilities Ability to manage territory and drive ownership of a Smarsh directed project or program Serves as an SME for Smarsh processes and procedures, able to coach or onboard other CSMs Deliver high level of responsiveness to assigned Mid-Market tier accounts Work with clients via Retention Cases, prevent and manage churn Tracks activity in SalesForce.com, and accurately logs outcomes of customer discussions Maintains daily/weekly meetings for assigned accounts (~40- 100k ARR), typically a territory of approximately 120 accounts Prepares and hosts Business Reviews for top assigned accounts in territory Consistently meet or exceeds target customer activity metrics and SLOs Manage assigned client contracts, invoices, billing, SLA reporting requirements Process contract changes including add-on services, downgrades, cancellations Create accurate quotes and obtain purchase orders for Smarsh services (exports, imports, 1x training fees) Identify additional add on services to grow account, partner with sales for new opportunities identified Effectively manage and drive closure of renewal business Identify At Risk Clients and determine needed remediation path Take ownership for resolving customer issues; Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met. Drive client adoption of Smarsh products and services via leading trainings or recommending for Professional Services custom trainings; provide valuable insights and best practices to customers based on their deployment Work as part of a collaborative team and provide feedback for improvement to internal stakeholders What will you bring? 3+ years' experience with customer service, customer success or inside sales preferably for the financial industry or similar highly regulated industry -or- 1.5+years' experience in MM role or similar BA/BS degree or 4+ years' experience in customer success in lieu of a degree Completion of Customer Success outside learning Effective oral and written communication skills Strong organizational skills Detail oriented Proficiency at juggling multiple tasks Ability to quickly understand questions and problem solve Proven results in driving customer health and satisfaction resulting in loyalty and advocacy Ability to deliver presentations to Sr leaders, accounting, &/or technical audiences Intermediate knowledge of the Smarsh or heritage Actiance Product Suite MS Office Suite knowledge (PPT) Ability to independently navigate ambiguity About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking an Account Executive, Corporate Accounts to join our fast-growing Sales team. This candidate will actively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition. Smarsh partners with a wide breadth of mobile (i.e., AT&T, Verizon), social (i.e., LinkedIn, Facebook) and collaboration (i.e., Slack, Microsoft) partners to deliver vital governance and compliance solutions for companies in highly regulated industries. Someone who embraces new opportunities, is motivated by professional advancement, demonstrates curiosity, enjoys problem solving, delivers excellence, and thrives in a changing, fast-growth environment is the ideal candidate. The candidate will work cross-functionally with the larger Smarsh team on several high-impact and high-visibility projects. Should possess a results-oriented mentality, have an energetic personality, know the value of being a good team player, and be driven in determining your own W2 at the end of the year!How will you contribute? Actively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition. High volume of prospecting activities and lead generation within your assigned territory to identify new potential Smarsh customers in the Corporate Sales segment. Consistently meet or exceed quarterly bookings goal. Interact with Management team in 1:1, team meetings and via forecasting and reporting to provide high quality service. Maintain accurate and timely forecast that is kept up to date as the opportunity progresses through the sales cycle. Maintain accurate system hygiene in Salesforce, including keeping notes in opportunities up to date. Establish and maintain a positive working relationship with all colleagues and customers. Provide industry regulation changes and updates to our client base, as and when implemented. Effectively use sales tools: Salesforce, LISN, Outreach.io, Zoominfo, and others to prospect. Maintain coverage of accounts in territory. Coverage defined by Sales Excellence Framework. Manages time effectively to hit quota, KPIs and continues education in sales skills or product knowledge Focuses on Corporate Sales accounts 51-1000 employees or threshold determined by management. What will you bring? Ability to multi-task and manage a large pipeline. Knowledge of financial markets and or hosted technology services is highly advantageous. Professional oral and written communication skills. Strong organizational skills. Detail oriented. Ability to effectively work across multiple departments. Quickly overcome objections. Very Proficient in Salesforce.com. 2-3 years prior SaaS or software sales experience. Track record of sustained success/over-achievement in a sales role. Experience managing the entire sales cycle, from prospecting through negotiation and closing. Excellent customer service and telephone manner. Excellent written and verbal communication skills. Familiar or working knowledge of Salesforce.com. Bachelor's degree preferred. What do we offer? Healthcare insurance We provide medical, dental, and vision insurance, and a flexible spending account that allows you to set aside pre-tax dollars to pay for eligible out-of-pocket expenses. Personal time off A healthy work-life balance is critical to your success at the office. Smarsh offers a “take-what-you-need” time off policy as well as flexible work arrangements 401K Match Smarsh provides a 4% 401K match for which employees are fully vested on day one. Sabbatical: The Smarsh sabbatical programme provides a time to recharge, study or simply do something you are passionate about away from the workplace. Employees are eligible after six years of service. Recognition: We're big on kudos for a job well done. Our employee-recognition programme enables co-workers to nominate their peers who best embody our core values for recognition Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified and interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. including the frequency of functions. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary As a Senior Manager, Global Technical Support for Smarsh Call Recording & Analytics, you will be part of our global support leadership team, providing leadership to a global team that ensures our customers receive prompt and effective assistance with technical issues related to our products and services. You will own support delivery, customer satisfaction, and service excellence strategy and execution for your team. Key focus areas include SLA adherence related to response and resolution, support readiness, and team development. In this role you will collaborate closely with Smarsh cross-functional leadership, especially product and sales to ensure product supportability, drive resolution of escalated issues and related customer communications, and promote awareness and adoption of self-service offerings to leverage knowledge reuse and rapid resolution. What are the hybrid work requirements? 3 days per week at Smarsh's Atlanta, GA (Buckhead) office + 2 days per week remote. Candidate must be located within a reasonable commuting distance from the office for in-office workdays and have reliable internet service and a quiet workspace for remote workdays. How will you contribute? Team Leadership * Manage and mentor a global team of technical support professionals and/or subordinate manager(s) in a high-performance environment. * Develop and retain talent, fostering career growth and progression for team members. * Drive consistent processes and SOPs for support delivery, including global follow-the-sun support coverage and workforce planning, case management, and KCS (Knowledge-Centered Services) in the workflow. Strategy Development * Develop and implement support strategies and objectives that align with company goals. * Analyze support metrics to identify trends and areas for improvement. Resource Management: * Manage resources effectively, primarily staffing across multiple time zones. Customer Engagement: * Ensure high levels of customer satisfaction through effective support solutions. * Actively engage directly with customers and partners to build relationships, gather voice of customer feedback, and manage escalations. Process Improvement: * Implement new technologies and tools, including AI, to enhance support efficiency. * Recommend workflow, platform, and support channel improvements to resolve issues and scale the use of new support practices * Promote our adoption of self-service offerings by our customers and partners, including knowledgebase, community, and training resources. Technical Expertise: * Stay informed about the organization's products or services, as well as industry trends and best practices in technical support. * Provide guidance to your team on complex technical issues. Crisis Management: * Handle escalated or urgent technical issues effectively, providing leadership and support to your team during critical situations and following established incident processes. Training & Development: * Actively participate in readiness planning for pre-releases, new product introductions, or rollout of support delivery changes. * Conduct performance analysis based on support metrics and quality reviews, delivering in weekly/bi-weekly 1:1s. Cross-Functional Collaboration: * Collaborate across functions to resolve escalated issues, fulfill customer needs, and improve supportability of products and services. * Contribute support feedback to product roadmap planning and enhancements. * Participate in the sales process to promote bookings growth for premium Support offerings. * Interact with all levels of leadership across Smarsh and clients as needed. Reporting & Analysis: * Generate reports on support metrics and present findings to stakeholders. * Use data analysis to drive decision-making and strategic planning. What will you bring? * 7-10 years of experience in B2B technical support, with 3-5 years successfully leading technical support organizations, ideally across multiple geographies. * Industry experience with Voice Recording &/or Telephony Systems (Microsoft, Cisco, Avaya, RingCentral, etc.) is highly desirable * Experience with SIP Signaling and a solid understanding of the protocol, Linux and Windows Server, Microsoft Azure Network, Windows networking, Wireshark / WinPcap * Strong tactical decision-making and crisis management experience in a continuously evolving environment. * Experience applying critical thinking and analytical skills to drive larger objectives which contribute to multiple areas of the organization. * Cross-collaboration experience with Product Management, Sales Management, and Partners/Resellers. * Passion for helping customers and team members succeed. * Exceptional verbal, written, presentation, and interpersonal communication skills. * Ability to persuade others in sensitive complex situations while preserving relationships. * Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms $136,000 - $175,000 a year The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at *************** Role SummaryThe Global Procurement Sr. Manager for Travel, Meetings & Events will report to the Global Procurement Director. The position will have key responsibility for all aspects of sourcing for these categories. This includes ownership of all negotiations related to airlines, hotels, meeting facilities, corporate credit cards, travel agencies, and booking tools. In addition, the role partners with respective key stakeholders across the company to identify and prioritize needs, will understand the market to determine appropriate sources of supply, and benchmark/baseline the current state. This person is also responsible for developing the sourcing strategy for these categories. This includes, but is not limited to, managing and leading periodic supplier business reviews (i.e., EBs, QBRs, etc.), leading the competitive process (i.e., RFx, Auctions, etc.), supplier selection, commercial negotiations, deal finalization, and similar Senior Category Manager competencies. Also, they will partner with internal Shared Service organizations (i.e. Legal, Risk, Privacy, Insurance, Finance, Accounts Payable, etc.) for onboarding, contracting, etc. In addition, they will partner closely with Executive Assistants across the company to prioritize needs and establish discounts with properties and airlines that fit our travel needs. In addition, this person will manage the Travel Policies and guidelines for all Sophos users, including setting guidelines, reporting on compliance, and identifying opportunity areas for savings. The right candidate will have excellent teamwork skills and partnering ability with multiple departments and stakeholders, as well as being able to present and communicate effectively (both oral and written) with all levels of management.What You Will Do Responsible for Global Strategic Procurement for all areas of the Travel category. Develop close working relationships at all levels to stay aware of the strategic direction, how third parties support and add value, and with the purpose of being able to find holistic solutions that meet their needs. Understand and research the relevant sub-categories so you remain aware of best practices, leading suppliers, benchmark and baseline data, industry trends, etc. Partner with Shared Service organizations to manage onboarding, contracting and negotiations with suppliers as efficiently and effectively as possible. Lead some and support all organizational development through roadmap projects, special initiatives, etc. Lead regular business reviews with key suppliers. Set strategy and prioritize needs for this role and for a Travel Specialist who works with this position Create approval decks, savings cases, and contract summaries for obtaining internal buy-in. Work closely with Sophos business partners and their teams to lead all sourcing related activities to create significant value for the business. Drive savings/value creation and spend under management (“SUM”) for your areas of responsibility. Work cross-functionally with global and regional counterparts. Provide information to support monthly forecasts vs actuals, project pipeline opportunities, and projected savings. Partner closely with our Admin community to understand needs and preferences Negotiate remediations with suppliers, when necessary. Develop a thorough knowledge of company operations, policies, and procedures. Manage highly confidential and critical information. What You Will Bring 10+ years of strategic sourcing and category management expertise, with a preference for relevance in Travel Program Management Direct experience negotiating agreements to completion across all phases of Strategic Sourcing. The ability to work through complex, often lengthy projects, with a sense of urgency to successful outcomes. Ability to view all managed categories in a strategic context, and to implement those strategies. Partnership and relationship management expertise with business units at all levels and functions. Both inductive and deductive related analytical skills for problem solving and risk mitigation. Excellent reading comprehension and the ability to understand complex contracts. Strong listening, oral communication and writing skills. Skilled presentation experience to large audiences and executive leaders. Able to work across cultures effectively, valuing diversity within a virtual team. Track record of performance with measurable results and successful outcomes In the United States, the base salary for this role ranges from $125,000 to $209,000. In Canada, the base salary for this role ranges from $105,000 to $175,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate's specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. #li-remote#B2#li-ND2 Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply. What's Great About Sophos?· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.· Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To YouWe're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a Sales Development Representative to join our fast-growing Sales team. Smarsh partners with a wide breadth of mobile (i.e., AT&T, Verizon), social (i.e., LinkedIn, Facebook) and collaboration (i.e., Slack, Microsoft) partners to deliver vital governance and compliance solutions for companies in highly regulated industries. Someone who embraces new opportunities, is motivated by professional advancement, demonstrates curiosity, enjoys problem solving, delivers excellence, and thrives in a changing, fast-growth environment is the ideal candidate. The candidate will work cross-functionally with the larger Smarsh team on several high-impact and high-visibility projects. The Inside Sales team is part of the established Sales organization to continue the year-over-year growth we have experienced since Smarsh began in 2001. We are seeking highly-motivated, high-potential Sales Development Representatives (SDR) with strong technical aptitude and natural sales instincts. Under the leadership, guidance, and coaching of the Sr. Manager, Sales Development, and within a disciplined, metric-driven process, you will research prospective customers and identify, filter and qualify opportunities for the Account Executives. You will generate leads through cold calling activity and be the first point-of-contact for prospects interested in the Smarsh platform. Work shifts range from 8a-8p EST / 5a-5p PST, and we are looking for later shifts at this time. How will you contribute? Reach a minimum dial goal per day as established by leadership Reach monthly quota of discovery meetings that lead to revenue growth opportunities Be an expert in the Smarsh platform to understand prospects' compliance and archiving requirements and how Smarsh can fulfil those requirements Maintain a complete, accurate, up-to-date sales pipeline and forecast in Salesforce Successfully manage and overcome prospect objections Qualify opportunities and leads to the top of our sales funnel Develop multi-channel presentation skills to present in person and via the web Professionally and passionately represent the Smarsh brand, vision, and values at all times Other duties as assigned. What will you bring? Proven track record of achieving results Drive to be coached to success Superior interpersonal and communications skills (verbal and written) Flexible to work in a fast-paced, high growth environment Excellent organizational, time-management and prioritization skills Tons of energy, passion, humor, and enthusiasm 1+ year of direct sales experience, preferably in B2B environment is a plus Capability with Salesforce.com and LinkedIn is a plus The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty, and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a highly experienced Senior Program Manager to lead its FedRAMP High authorization initiative. This is a critical, high-visibility role responsible for end-to-end execution of FedRAMP High readiness, assessment, authorization, and transition to continuous monitoring for Smarsh's public sector solutions. The role requires deep FedRAMP expertise, strong cross-functional leadership, and the ability to work directly with 3PAOs, federal agency sponsors, and internal product and engineering teams.How will you contribute? Lead the FedRAMP High authorization program from readiness through ATO and ongoing compliance. Manage an agency-sponsored FedRAMP path, coordinating with federal sponsors and the FedRAMP ecosystem. Own program planning, scope control, milestones, risks, and executive reporting. Drive cross-functional execution across Engineering, Security, Compliance, Cloud Operations, Legal, and IT. Serve as primary point of contact for the 3PAO and related federal stakeholders. Oversee documentation, assessments, POA&Ms, and vulnerability remediation processes. Coordinate compliance-driven tooling and infrastructure migrations (e.g., FedRAMP-authorized tools, GovCloud). Lead transition from authorization into continuous monitoring. What will you bring? 10+ years of experience in program or portfolio management within SaaS, cloud, security, or compliance-driven environments. Proven experience leading FedRAMP High (or equivalent high-assurance federal authorization) programs. Strong working knowledge of FedRAMP, NIST SP 800-53, and federal authorization processes. Direct experience working with 3PAOs and U.S. federal agencies. Excellent executive communication and stakeholder management skills. Preferred qualifications Prior experience with system integrators supporting federal compliance programs. Prior experience working at or with a 3PAO. Existing relationships within the federal compliance / FedRAMP community. Experience with US-person or IL5-adjacent compliance constraints. PMP, PgMP, or similar certification. What do we offer? We value our people and offer a competitive salary along with company bonus Strong maternity and paternity scheme A workplace pension scheme Take what you need holiday package Private medical insurance Dental plan Group life assurance Group income protection Employee assistance programme A monthly wellness allowance Adoption assistance Stock options Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary In this role you'll be the primary point of contact for the technical/solutions portion(s) of an enterprise, B2B sales cycle. You'll partner closely with the enterprise sales team, product teams, success management, and professional services on these pursuits. You will support a handful of account executives across multiple product lines. How will you contribute? Assist sales with discovery process to identify quantifiable problems our solutions can solve. Demonstrate/Workshop/Solution how our products/platform can help our prospects/customers achieve their desired business outcomes. Provide deep technical expertise in the sales process, thereby identifying and influencing requirements early in the process. Have a deep technical understanding of Smarsh's products and 3rd party integration; conduct technical presentations. Influence and capture the prospect's technical requirements, own the architecture blueprint and re-validate with the prospect. Provide technical leadership during complex, enterprise-level Proofs of Concept engagements to meet the technical success criteria in a positive and professional manner that exceeds expectations and sets Smarsh apart from competitors. Take the lead on the technical responses associated with an RFI/RFP/RFQ etc. Prepare internal solution design proposals for complex deployments. Work with all departments to prepare for large and complex implementations, including knowledge transfer, integration design, and product gap analysis. Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments. Regularly update systems of record (salesforce, SharePoint etc.) with presales notes/collateral etc. Contribute best practices and content/collateral to broader presales and sales teams. Travel as needed for internal/external meetings - Roughly 30 / 40% What will you bring? Bachelor's degree in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Business or equivalent experience. 5+ Experience in enterprise architecture, IT consulting, sales engineering or software engineering in an enterprise environment. Professional demeanor with strong work ethic; self-starter; confident; creative and innovative with a passion for delivering technical benefits to sales prospects. Understanding of Artificial Intelligence, Natural Language Processing, Machine Learning or Data Visualization. Strong personal skills, able to build solid relationships with prospect's senior business and technical teams. Works collaboratively in a cross-functional environment with Smarsh's product management, engineering and customer success teams, soliciting input when/as required. Superb verbal and written communication skills, including the ability to gather, document and present the value of our solutions. Adapt at overcoming prospect concerns and ensuring mutually beneficial outcomes from complex technology integration. Demonstrates credibility with prospects' stakeholders on business and technical solution proposals. Organization, prioritization and planning essential to concurrently deliver multiple projects. Subject matter expert in the fields of Surveillance/Supervision, eDiscovery, Archiving, and/or unstructured data platforms is a plus. Industry knowledge (Financial Services and other highly regulated industries). Solution Selling, Demo2Win, and MEDDIC/MEDDPICC experience. Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. The Global Technical Support team provides rapid response and resolution to customer inquiries for technical assistance while using Smarsh products and services. Assistance may include customer problem diagnosis, troubleshooting, resolution, escalation, as well as proactive value-added help in learning and maximizing value in their use of Smarsh. Focus is on driving high levels of satisfaction and long-term loyalty with Smarsh through every customer touchpoint. Global Technical Support provides industry-best service to customers and partners using Smarsh products and services. Focus is to ensure timely response and rapid resolution of inbound requests. Support delivery spans all assisted and digital support channels. Advanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues. How will you contribute? Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions. Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible testcases. Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community. Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact. Develop broad expertise for multiple assigned products to maximize first contact resolution. Build deep expertise as SME (Subject-Matter-Expert) for assigned focused technologies or products as point of escalation for frontline or backline teams. May be assigned to specialized teams or projects to leverage knowledge. Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty. Effectively manage cases to ensure timely customer status updates and ultimate resolution. May require handling critical accounts, customer escalations, and 3rd party support coordination to resolve issues. Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue. Frequently engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure. Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role or Knowledge Domain Expert (KDE) responsibilities for online content and product or process feedback across company. Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources. Lead the identification and implementation of “shift left” changes to increase resolution rate and accelerate time to resolution. May participate in readiness planning and activities related to pre-release or new product introduction preparation for the support team. Advocate for product, policy and process improvements that improve the customer experience. May be assigned as Designated Support Engineer or Business Critical Support resource to specific accounts for premium offerings. Follow required polices and processes to maintain compliance with information security and data protection requirements. Collaborate closely with cross-functional teams to resolve issues and fulfill customer needs. Other duties as assigned. What will you bring? College degree in technical related field or industry/career equivalent experience. Minimum of 2 years in a support delivery role or 4 plus years industry/career equivalent experience. Requires IT, networking, database or SaaS/Cloud application support experience. On-premises support experience highly desirable. Industry certifications in Windows, Linux, RDBMS, AWS are highly desirable. May require US Citizenship for access to and handling of client data. Passion for helping customers succeed. Excellent verbal, written and interpersonal communication skills. Expert level diagnosis and problem-solving abilities. Time management and critical thinking skills. Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

About UsSophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at *************** Role Summary The Director of Global Partner Enablement is responsible for defining and scaling a global enablement strategy that drives partner preference, pipeline growth, and customer security outcomes across Sophos' go-to-market model. This role ensures partners-VARs, MSPs, MSSPs, and Distributors-are fully enabled to sell, deploy, manage, and expand Sophos solutions globally. This leader blends deep channel expertise, modernized learning, and strong field execution, translating Sophos' cybersecurity strategy into role-based, lifecycle-driven enablement that accelerates partner time-to-value and long-term commercial success. As part of the the global go-to-market enablement team, this will partner with Global Channel, Regional Partner Leaders, Sales, and Marketing leadership to embed enablement into field execution. What You Will Do Execute a Partner-First GTM Enablement Strategy Define and execute a global partner enablement strategy aligned to Sophos' GTM model, partner program tiers, and regional growth priorities. Ensure enablement supports key Sophos motions, including MSP/MSSP managed security services, solution selling, renewals, and expansion. Lead change management initiatives that evolve partner behaviors in support of new GTM motions, platform adoption, and services-led selling. Deliver Role-Based Partner Learning and Readiness Programs Design and scale role-specific partner learning journeys across sales, technical pre-sales, implementation, managed services, customer success, and renewals. Guide partners from onboarding through advanced competency and specialization, aligned to Sophos certifications, accreditations, and partner program requirements. Apply adult learning principles, instructional design best practices, and skills-based frameworks to ensure learning drives behavior change and performance. Maintain content lifecycle governance to ensure enablement stays current with product releases, platform evolution, and threat landscape changes. Support MSP / MSSP Enablement and Field Execution Ensure enablement directly supports MSP and MSSP business models, including recurring revenue motions, operational efficiency, and service differentiation. Establish global enablement standards, frameworks, and governance while enabling regional flexibility based on market needs. Collaborate with Regional Enablement and Field teams to support GTM launches, sales plays, campaigns, and priority partners. Coordinate delivery of enablement such as workshops, simulations, solution playbooks, and technical labs that reinforce real-world execution. Act as an executive escalation point for strategic partner enablement needs. Define and Track Enablement Success Metrics Ensure success metrics are tied to Sophos business outcomes, including partner ramp time, certification attainment, pipeline contribution, deal velocity, adoption, renewal rates, and expansion. Leverage CRM, partner performance data, and field insights to identify skill gaps and optimize enablement investments. Provide executive-ready reporting that demonstrates enablement impact on partner success and revenue growth. Drive Content Strategy with Cross-Functional Leadership Oversee the global partner enablement content strategy, including onboarding programs, solution and security playbooks, labs, partner toolkits, and just-in-time resources. Serve as a cross-functional leader working closely with Product Marketing, Product Management, Partner Programs, Sales, and Channel to ensure alignment and consistency. Build, mentor, and lead a high-performing global partner enablement team (direct and/or dotted-line), operating effectively in a matrixed environment. What You Will Bring 10+ years of experience in partner enablement, channel sales, customer success enablement, or learning and development within cybersecurity or enterprise SaaS. Deep hands-on experience enabling global channel partners across Americas, EMEA, and APJ, with strong understanding of MSP, MSSP, VAR, and distributor models. Proven success designing and executing role-based, GTM-aligned learning programs that drive measurable partner performance. Experience working closely with Sales, Channel, and Customer Success leaders in a partner-first organization. Data-driven mindset with the ability to define KPIs, analyze performance, and demonstrate enablement ROI. Exceptional executive communication, facilitation, and stakeholder influence skills. Preferred Qualifications: Experience supporting or scaling MSP/MSSP-centric GTM motions. Familiarity with Sophos-style partner programs, certifications, and security solutions. Experience with enablement platforms, LMS/LXP systems, partner portals, CRM (e.g., Salesforce), and content authoring tools. Experience applying AI-driven learning and enablement tools to accelerate partner readiness, adoption & performance at scale. Foundational understanding of instructional design, adult learning theory, and skills-based enablement frameworks. Advanced degree in business, learning, or a related field. In the United States, the base salary for this role ranges from $161,000 to $268,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate's specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs. #li-remote#B2#li-FC2 Ready to Join Us?At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply. What's Great About Sophos?· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.· Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit· Employee-led diversity and inclusion networks that build community and provide education and advocacy· Annual charity and fundraising initiatives and volunteer days for employees to support local communities· Global employee sustainability initiatives to reduce our environmental footprint· Global fitness and trivia competitions to keep our bodies and minds sharp· Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To YouWe're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data ProtectionIf you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary As part of our Enterprise Sales team, you will be selling to our top enterprise accounts and working with Fortune 500 caliber clients across the world. You will manage the complete end to end sales-cycles, often presenting to C-level executives. How will you contribute? Deliver new business to Enterprise-level customers in a defined geographical territory by promoting our SaaS based compliance solutions. Develop meaningful business relationships with key stakeholders and influencers, driving value-led conversations and presentations to articulate Smarsh's strategic impact on their organization. Lead generation, qualification & opportunity management to closure. Influence internal key stakeholders to drive effectiveness and collaboration for closing enterprise-wide deals. Consistently deliver against your quota, while prioritizing and delivering outstanding customer sales experience. Maintain accurate and timely forecasts throughout the sales cycle on a weekly basis. Negotiate and participate in contractual processes through close. Other duties as assigned. What will you bring? A minimum of 10+ years proven experience and history of quota achievement selling into global, large enterprise accounts. Understanding of Banks, Broker Dealers, Hedge Funds, Private Equity, FinTech, VC funds and their respective technology needs Ability to have thoughtful conversations with decision makers and C-Suit executives (CCO, COO, CIO, CFO) Industry experience and ability to sell through competitive landscape Intellectual Curiosity A passion to learn and become a student of our business. Strong Business Acumen Successful SaaS sales experience High degree of accountability Internal collaboration and relationship building skills A commitment to the pursuit of excellence Ability to thrive in a fast paced, scaling business Strategic thinker and problem solver About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for 2024. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. Key Responsibilities We are seeking a dynamic, strategic, and results-driven leader to own and drive all MSP/MSSP email security business in the Americas. This role is responsible for managing a team of 8+ and overseeing partner recruitment, distribution, MSPs, MSSPs, and telcos across the region. As a key leader in the business and reporting to the Global head of MSP/MSSP - Email Security, you will work closely with Check Point's regional channel leadership, sales teams, product teams, and marketing teams to execute a cohesive strategy. You will also serve as the primary escalation point for MSP/MSSP email security in the Americas, ensuring success for both partners and internal teams. This is an exciting leadership opportunity for a high-energy professional who thrives in a fast-paced, high-growth environment and has experience leading teams, driving partner success, and scaling revenue across multiple channels. * Own and drive the entire MSP/MSSP email security business in the Americas * Lead, mentor, and manage a team of 8+ across MSP, MSSP, telco, and distribution * Develop and execute a regional strategy for partner recruitment, enablement, and revenue growth * Build and strengthen relationships with key MSP/MSSP partners, distributors, and telcos * Work closely with Check Point regional channel heads, marketing teams, product teams, and sales leadership to ensure alignment and collaboration * Partner with marketing teams to develop campaigns, drive demand generation, and increase market awareness of Check Point Email Security * Lead go-to-market initiatives and drive brand recognition in the MSP/MSSP ecosystem * Be the primary escalation point for partner and internal issues related to MSP/MSSP email security * Develop and execute business plans with partners to drive mutual success * Drive revenue growth and expansion across all partner segments in the Americas Qualifications What We're Looking For * 8+ years of experience in MSP/MSSP, SaaS, or cybersecurity sales, with at least 3+ years in a leadership role * Proven experience managing and scaling teams in a high-growth sales environment * Deep understanding of MSP/MSSP, telco, and distribution business models * Track record of success in partner recruitment, sales execution, and revenue growth * Strong leadership, communication, and relationship-building skills * Experience working with marketing teams to drive brand awareness and demand generation * Ability to collaborate cross-functionally with regional channel heads, marketing, product, and sales teams * Strategic thinker with the ability to execute and drive results at scale * Experience in cybersecurity, SaaS, or email security is a strong plus Interview Focus Areas Be prepared to demonstrate: * Experience leading teams and managing a regional business * Proven success in growing MSP/MSSP, telco, and distribution channels * Strategic planning and execution for partner recruitment and expansion * Cross-functional collaboration with marketing, sales, and product teams * Cybersecurity and email security knowledge * Developing go-to-market strategies and increasing brand recognition Why Join Check Point? * Own and lead the MSP/MSSP email security business in the Americas * Manage a team and shape the strategy for one of the fastest-growing business units * Work closely with marketing to drive brand awareness and thought leadership * Competitive salary, benefits, and career growth opportunities * Work with cutting-edge security solutions in a high-demand market * Be part of an award-winning company culture and collaborate with industry leaders Ready to take on this leadership role? Apply now and help us drive MSP/MSSP success across the Americas. Must be eligible to work in the United States without sponsorship from an employer now or in the future. EOE M/F/Veterans/Disabled Apply Now

Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary The Customer Success team is our customer's trusted partner and advocate, with the goal of driving our customer's success and establishing loyal relationships with Smarsh. Customer Success provides business-level relationship management to drive maximum lifetime value for Smarsh. We are looking for a motivated, entry-level Customer Success Representative who can be actively involved in building relationships, promoting product adoption, addressing issues, and identifying on-going promotion of the value of Smarsh solutions. This includes but is not limited to: renewal management, escalating client needs internally, tracking follow up for client inbound questions, resolving invoice questions or changes, and processing downgrades, cancellations, and export requests.How will you contribute? Respond to inbound customer calls in a prompt manner Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the problem Analyze customer contract, invoices, or billing related issues to identify necessary action to address client need Track activity in Salesforce and accurately logs outcomes of customer discussions Process customer account or billing adjustments Consistently meet or exceed time to resolution targets Partner with other internal teams to ensure client's needs and resolution with escalated issues are being met. What will you bring? 1+ years' experience with customer service, customer success, or inside sales preferably for the financial industry or similar highly regulated industry Self-motivation with a proven ability to perform well under pressure to meet goals and deadlines Excellent communication, listening, influencing, and training skills High-reaching, tenacious and results driven Validated ability to work both independently and in a group environment Excellent organization, documentation, and time management skills Experience using Salesforce or equivalent CRM solution is a plus The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Why Join Us? As the world's leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we've assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers' real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World's Best Companies for the last two years. We've also earned a spot on the Forbes list of the World's Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World's Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us. We are seeking a seasoned professional with 15+ years of experience in driving growth and demand generation, preferably within a B2B public company environment. The ideal candidate will have a deep understanding of marketing tools, tactics, and operational practices, and the ability to take a data-driven approach to fueling growth. This role involves leading global teams, collaborating across functions, and optimizing processes to support business objectives. Key Responsibilities * Lead growth and demand generation efforts, focusing on a global scale, managing teams across multiple time zones. * Own the lead-to-opportunity workflow, applying a data-driven approach to maximize pipeline development and conversion rates. * Build strong relationships and collaborate effectively with marketing counterparts, SDRs, sales, and partner leadership teams. * Develop and execute cross-functional integrated campaigns across various marketing channels to build a marketing-generated pipeline. * Manage budgets effectively, ensuring a high return on investment and efficient cost per opportunity. * Own the strategic roadmap for prospecting data, systems, and planning, aligning with the organization's growth objectives. * Lead pipeline generation processes across marketing, sales development, partner teams, and sales organizations. * Drive cross-functional go-to-market (GTM) initiatives, ensuring alignment between Sales, Marketing, Channels, and Finance teams. * Identify opportunities for improvement and recommend new investments in data, tools, and programs to accelerate pipeline growth. * Develop and implement integrated GTM plays, utilizing data-driven insights to align teams and enhance decision-making. * Standardize reporting, dashboards, and analysis to provide valuable insights into pipeline health and performance. * Promote the adoption of sales tools and best practices to increase efficiency and productivity. * Contribute to defining Ideal Customer Profiles (ICPs) in collaboration with Business Intelligence, Product, and GTM teams. * Influence stakeholders and drive alignment within and outside of the company. * Maintain transparent communication, adopting a "roll-up-your-sleeves" approach to problem-solving and execution. * Demonstrate leadership through strategic thinking, innovation, and taking full ownership of growth initiatives. Qualifications * 15+ years of relevant experience in growth, demand generation, SaaS customer journey, pipeline management, sales operations, or revenue operations. * Proven track record of success in scaling growth initiatives, particularly in fast-moving and global organizations, preferably in the cyber security space * Strong strategic vision and experience collaborating with GTM executives and teams. * Highly analytical mindset with a data-driven approach to problem-solving and decision-making. * Demonstrated ability to lead and prioritize initiatives that drive growth. * Proficiency in GTM tech stack tools such as Salesforce, Anaplan, Clari, Marketo, 6Sense, and ZoomInfo. * Expertise in optimizing processes and systems for scalability and efficiency. * Excellent written and verbal communication skills to collaborate effectively with diverse teams. * Knowledge of hardware, software, and subscription business models is a plus. * Must be eligible to work in the US without sponsorship from an employer, now or in the future. Apply Now

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary As a Senior Manager, Global Technical Support for Smarsh Call Recording & Analytics, you will be part of our global support leadership team, providing leadership to a global team that ensures our customers receive prompt and effective assistance with technical issues related to our products and services. You will own support delivery, customer satisfaction, and service excellence strategy and execution for your team. Key focus areas include SLA adherence related to response and resolution, support readiness, and team development. In this role you will collaborate closely with Smarsh cross-functional leadership, especially product and sales to ensure product supportability, drive resolution of escalated issues and related customer communications, and promote awareness and adoption of self-service offerings to leverage knowledge reuse and rapid resolution. What are the hybrid work requirements? 3 days per week at Smarsh's Atlanta, GA (Buckhead) office + 2 days per week remote. Candidate must be located within a reasonable commuting distance from the office for in-office workdays and have reliable internet service and a quiet workspace for remote workdays. How will you contribute?Team Leadership Manage and mentor a global team of technical support professionals and/or subordinate manager(s) in a high-performance environment. Develop and retain talent, fostering career growth and progression for team members. Drive consistent processes and SOPs for support delivery, including global follow-the-sun support coverage and workforce planning, case management, and KCS (Knowledge-Centered Services) in the workflow. Strategy Development Develop and implement support strategies and objectives that align with company goals. Analyze support metrics to identify trends and areas for improvement. Resource Management: Manage resources effectively, primarily staffing across multiple time zones. Customer Engagement: Ensure high levels of customer satisfaction through effective support solutions. Actively engage directly with customers and partners to build relationships, gather voice of customer feedback, and manage escalations. Process Improvement: Implement new technologies and tools, including AI, to enhance support efficiency. Recommend workflow, platform, and support channel improvements to resolve issues and scale the use of new support practices Promote our adoption of self-service offerings by our customers and partners, including knowledgebase, community, and training resources. Technical Expertise: Stay informed about the organization's products or services, as well as industry trends and best practices in technical support. Provide guidance to your team on complex technical issues. Crisis Management: Handle escalated or urgent technical issues effectively, providing leadership and support to your team during critical situations and following established incident processes. Training & Development: Actively participate in readiness planning for pre-releases, new product introductions, or rollout of support delivery changes. Conduct performance analysis based on support metrics and quality reviews, delivering in weekly/bi-weekly 1:1s. Cross-Functional Collaboration: Collaborate across functions to resolve escalated issues, fulfill customer needs, and improve supportability of products and services. Contribute support feedback to product roadmap planning and enhancements. Participate in the sales process to promote bookings growth for premium Support offerings. Interact with all levels of leadership across Smarsh and clients as needed. Reporting & Analysis: Generate reports on support metrics and present findings to stakeholders. Use data analysis to drive decision-making and strategic planning. What will you bring? 7-10 years of experience in B2B technical support, with 3-5 years successfully leading technical support organizations, ideally across multiple geographies. Industry experience with Voice Recording &/or Telephony Systems (Microsoft, Cisco, Avaya, RingCentral, etc.) is highly desirable Experience with SIP Signaling and a solid understanding of the protocol, Linux and Windows Server, Microsoft Azure Network, Windows networking, Wireshark / WinPcap Strong tactical decision-making and crisis management experience in a continuously evolving environment. Experience applying critical thinking and analytical skills to drive larger objectives which contribute to multiple areas of the organization. Cross-collaboration experience with Product Management, Sales Management, and Partners/Resellers. Passion for helping customers and team members succeed. Exceptional verbal, written, presentation, and interpersonal communication skills. Ability to persuade others in sensitive complex situations while preserving relationships. Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary This candidate will actively engage with prospective new clients via phone, and web conference to introduce Smarsh products and value proposition. Smarsh partners with a wide breadth of mobile (i.e., AT&T, Verizon), social (i.e., LinkedIn, Facebook) and collaboration (i.e., Slack, Microsoft) partners to deliver vital governance and compliance solutions for companies in highly regulated industries. Someone who embraces new opportunities, is motivated by professional advancement, demonstrates curiosity, enjoys problem solving, delivers excellence, and thrives in a changing, fast-growth environment is the ideal candidate. The candidate will work cross-functionally with the larger Smarsh team on several high-impact and high-visibility projects. How will you contribute? High volume of prospecting activities and lead generation within your assigned territory to identify new potential Smarsh customers in the government segment Consistently meet or exceed quarterly bookings goal Interact with Management team in 1:1, team meetings and via forecasting and reporting to provide high quality service Maintain accurate and timely forecast that is kept up to date as the opportunity progresses through the sales cycle Maintain accurate system hygiene in Salesforce, including keeping notes in opportunities up to date Establish and maintain a positive working relationship with all colleagues and customers Provide industry regulation changes and updates to our client base, as and when implemented Effectively use sales tools: Salesforce, LISN, Outreach.io, Zoominfo, and others to prospect Maintain coverage of accounts in territory. Coverage defined by Sales Excellence Framework Manages time effectively to hit quota, KPIs and continues education in sales skills or product knowledge Focuses on Corporate Sales accounts 1-50 employees or threshold determined by management Other duties as assigned What will you bring? Knowledge of SLED procurement processes and regulations Experienced in responding to SLED government requests Track record of sustained success/over-achievement in a sales role Experience managing the entire sales cycle, from prospecting through negotiation and closing Knowledge of financial markets and or hosted technology services is highly advantageous Excellent customer service and telephone manner Excellent written and verbal communication skills Familiar or working knowledge of Salesforce.com Bachelor's degree preferred Passion for helping customers succeed Excellent verbal, written, and interpersonal communication skills Strong diagnosis and problem-solving abilities About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. The Global Technical Support team provides rapid response and resolution to customer inquiries for technical assistance while using Smarsh products and services. Assistance may include customer problem diagnosis, troubleshooting, resolution, escalation, as well as proactive value-added help in learning and maximizing value in their use of Smarsh. Focus is on driving high levels of satisfaction and long-term loyalty with Smarsh through every customer touchpoint. Global Technical Support provides industry-best service to customers and partners using Smarsh products and services. Focus is to ensure timely response and rapid resolution of inbound requests. Support delivery spans all assisted and digital support channels. Advanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues. How will you contribute? Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products. Works on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions. Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible testcases. Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community. Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact. Develop broad expertise for multiple assigned products to maximize first contact resolution. Build deep expertise as SME (Subject-Matter-Expert) for assigned focused technologies or products as point of escalation for frontline or backline teams. May be assigned to specialized teams or projects to leverage knowledge. Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty. Effectively manage cases to ensure timely customer status updates and ultimate resolution. May require handling critical accounts, customer escalations, and 3rd party support coordination to resolve issues. Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue. Frequently engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure. Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role or Knowledge Domain Expert (KDE) responsibilities for online content and product or process feedback across company. Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources. Lead the identification and implementation of “shift left” changes to increase resolution rate and accelerate time to resolution. May participate in readiness planning and activities related to pre-release or new product introduction preparation for the support team. Advocate for product, policy and process improvements that improve the customer experience. May be assigned as Designated Support Engineer or Business Critical Support resource to specific accounts for premium offerings. Follow required polices and processes to maintain compliance with information security and data protection requirements. Collaborate closely with cross-functional teams to resolve issues and fulfill customer needs. Other duties as assigned. What will you bring? College degree in technical related field or industry/career equivalent experience. Minimum of 2 years in a support delivery role or 4 plus years industry/career equivalent experience. Requires IT, networking, database or SaaS/Cloud application support experience. On-premises support experience highly desirable. Industry certifications in Windows, Linux, RDBMS, AWS are highly desirable. May require US Citizenship for access to and handling of client data. Passion for helping customers succeed. Excellent verbal, written and interpersonal communication skills. Expert level diagnosis and problem-solving abilities. Time management and critical thinking skills. Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms. The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary In this role you'll be the primary point of contact for the technical/solutions portion(s) of an enterprise, B2B sales cycle. You'll partner closely with the enterprise sales team, product teams, success management, and professional services on these pursuits. You will support a handful of account executives across multiple product lines. How will you contribute? Assist sales with discovery process to identify quantifiable problems our solutions can solve. Demonstrate/Workshop/Solution how our products/platform can help our prospects/customers achieve their desired business outcomes. Provide deep technical expertise in the sales process, thereby identifying and influencing requirements early in the process. Have a deep technical understanding of Smarsh's products and 3rd party integration; conduct technical presentations. Influence and capture the prospect's technical requirements, own the architecture blueprint and re-validate with the prospect. Provide technical leadership during complex, enterprise-level Proofs of Concept engagements to meet the technical success criteria in a positive and professional manner that exceeds expectations and sets Smarsh apart from competitors. Take the lead on the technical responses associated with an RFI/RFP/RFQ etc. Prepare internal solution design proposals for complex deployments. Work with all departments to prepare for large and complex implementations, including knowledge transfer, integration design, and product gap analysis. Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments. Regularly update systems of record (salesforce, SharePoint etc.) with presales notes/collateral etc. Contribute best practices and content/collateral to broader presales and sales teams. Travel as needed for internal/external meetings - Roughly 30 / 40% What will you bring? Bachelor's degree in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Business or equivalent experience. 5+ Experience in enterprise architecture, IT consulting, sales engineering or software engineering in an enterprise environment. Professional demeanor with strong work ethic; self-starter; confident; creative and innovative with a passion for delivering technical benefits to sales prospects. Understanding of Artificial Intelligence, Natural Language Processing, Machine Learning or Data Visualization. Strong personal skills, able to build solid relationships with prospect's senior business and technical teams. Works collaboratively in a cross-functional environment with Smarsh's product management, engineering and customer success teams, soliciting input when/as required. Superb verbal and written communication skills, including the ability to gather, document and present the value of our solutions. Adapt at overcoming prospect concerns and ensuring mutually beneficial outcomes from complex technology integration. Demonstrates credibility with prospects' stakeholders on business and technical solution proposals. Organization, prioritization and planning essential to concurrently deliver multiple projects. Subject matter expert in the fields of Surveillance/Supervision, eDiscovery, Archiving, and/or unstructured data platforms is a plus. Industry knowledge (Financial Services and other highly regulated industries). Solution Selling, Demo2Win, and MEDDIC/MEDDPICC experience. Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Who are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. Summary Smarsh is seeking a highly experienced Senior Program Manager to lead its FedRAMP High authorization initiative. This is a critical, high-visibility role responsible for end-to-end execution of FedRAMP High readiness, assessment, authorization, and transition to continuous monitoring for Smarsh's public sector solutions. The role requires deep FedRAMP expertise, strong cross-functional leadership, and the ability to work directly with 3PAOs, federal agency sponsors, and internal product and engineering teams. How will you contribute? * Lead the FedRAMP High authorization program from readiness through ATO and ongoing compliance. * Manage an agency-sponsored FedRAMP path, coordinating with federal sponsors and the FedRAMP ecosystem. * Own program planning, scope control, milestones, risks, and executive reporting. * Drive cross-functional execution across Engineering, Security, Compliance, Cloud Operations, Legal, and IT. * Serve as primary point of contact for the 3PAO and related federal stakeholders. * Oversee documentation, assessments, POA&Ms, and vulnerability remediation processes. * Coordinate compliance-driven tooling and infrastructure migrations (e.g., FedRAMP-authorized tools, GovCloud). * Lead transition from authorization into continuous monitoring. What will you bring? * 10+ years of experience in program or portfolio management within SaaS, cloud, security, or compliance-driven environments. * Proven experience leading FedRAMP High (or equivalent high-assurance federal authorization) programs. * Strong working knowledge of FedRAMP, NIST SP 800-53, and federal authorization processes. * Direct experience working with 3PAOs and U.S. federal agencies. * Excellent executive communication and stakeholder management skills. Preferred qualifications * Prior experience with system integrators supporting federal compliance programs. * Prior experience working at or with a 3PAO. * Existing relationships within the federal compliance / FedRAMP community. * Experience with US-person or IL5-adjacent compliance constraints. * PMP, PgMP, or similar certification. What do we offer? * We value our people and offer a competitive salary along with company bonus * Strong maternity and paternity scheme * A workplace pension scheme * Take what you need holiday package * Private medical insurance * Dental plan * Group life assurance * Group income protection * Employee assistance programme * A monthly wellness allowance * Adoption assistance * Stock options $165,000 - $185,000 a year The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. Don't meet every requirement? Apply anyway! We value diverse candidates and encourage applications, even if you don't perfectly match the job description. Studies have shown that some strong candidates may self-select out of the interview process prematurely, at Smarsh we encourage an inclusive, high-performing environment. Smarsh is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Smarsh invites all qualified interested applicants to apply for career opportunities. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Including frequency of functions. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world's leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.