SmartBear Software Jobs

At SmartBear, we believe building great software starts with quality-and we're helping our customers make that happen every day. Our solution hubs-SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including innovators like Adobe, JetBlue, FedEx, and Microsoft. About the role The Enterprise Account Manager role within SmartBear is an integral part of our continued success. You will be a trusted advisor to our most prestigious clients, driving both their success and that of SmartBear. You will be responsible for finding both new opportunities and well as increasing retention with the range of SmartBear solutions already deployed. For this role, you will need to be someone who can engage with the largest companies on the planet, across many different levels to communicate the many benefits of our software portfolio and making it relevant to their needs. Every SmartBear Enterprise Account Manager creates and implements an account plan for each of their accounts, to include short-term objectives and long-term goals, which will naturally include a clearly defined path to reach these objectives and goals. What we have found to be the most successful personalities and attributes include: A demonstrable track record in Enterprise Sales to Global Companies Highly organized, results driven and self-motivated Accountable, eye for detail, and interest in technology (test & automation would be great!) Extensive communication skills, you should be equally as comfortable speaking with a manual tester as you would with senior level executives by phone, email and in person. Responsibilities Drive revenue within named Enterprise Accounts. Discover, prospect and qualify new opportunities as well as up-sell opportunities within existing customer base Represent SmartBear to the customer in all sales-related matters and understand the customer's business, product requirements, and industry challenges Direct complex sales cycles-including account mapping, development of high-level relationships, account strategies, and business cases Effectively maintain sales pipeline data and activity reports, providing management with accurate sales forecasts Collaborate with marketing, sales teams and product owner to share account knowledge and execute on sales strategies Availability to travel as needed Experience Proven track record with 2-5 years of software sales experience selling into major accounts Proven ability to effectively demonstrate complex technology and communicate the value proposition of technical solutions to prospects and customers Knowledge of the software development life-cycle and the challenges that software engineers, managers and executives face Genuine interest in the software development industry, with the initiative to tackle and understand the newest trends and technologies Self-motivation, time management and personal accountability; overall hunter mentality with entrepreneurial spirit Strong analytical and presentation skills using common sales and business tools Excellent oral & written communication skills Strong organization and planning skills Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know? Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious. Important Notice: Beware of Job Scams Please be aware of potential scams involving fake job listings. Legitimate communications from SmartBear will always come from an official company email domain (e.g., @smartbear.com). Be cautious if: You are asked for personal or financial information early in the hiring process. There is pressure to move forward quickly or to make payments for any part of the application process. The listing or communication appears on unofficial channels or from unverified sources. If you have any doubts or concerns about a job listing or communication, please reach out to us directly at ********************. Disclaimer: Authorized Job Posting This job listing has been reviewed and approved by SmartBear's Talent Acquisition team. We encourage applicants to verify the legitimacy of any job listing that claims to represent our company by visiting our official website (****************** or contacting us directly at ********************. #LI-Hybrid #LI-Onsite

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Deal Desk Specialist position supports the sales teams throughout the sales cycle and plays an integral role in maintaining corporate governance for sales transactions. The role is designed to help sales maximize revenues and gain approvals on sales transactions in the most efficient manner that supports organizational goals and meets customer needs. **Essential Duties and Responsibilities** : + Ensure transactions are complete, accurate, compliant, and aligned with internal policies and business guidelines. + Act as Subject Matter Expert (SME) for quoting, pricing, deal flow, and order processing for the sales organization; provide guidance on business terms and conditions. + Provide guidance to sales organization on complex deal structures including high-value transactions during corporate review and approval. + Manage and own assigned Salesforce Quotes and Opportunities during approval process to ensure all fields are accurate to expedite the final booking process. + Work closely with all functional areas to identify, coordinate, structure, approve, and administer opportunities in a manner that aligns organizational goals with financial obligations, corporate governance and regulations. + Provide high level of communication, coordination, and support throughout the sales process ensuring accurate and timely transactions; working closely with colleagues in Finance and Sales to ensure sales transact quickly and efficiently during the approval process. **Qualifications:** + At least 3 years of Deal Desk, Contracts, Sales or Sales Operations experience in software industry + Familiarity with accounting and software revenue recognition principles; experience with enterprise and complex deals a plus + Ability to embrace new technology, applications, and solutions quickly + Ability to work efficiently and collaboratively in a fast-paced environment + Experience with Salesforce modules and Microsoft tools + Committed to Rocket's core values of empathy, humanity, trust and love. **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $62,800.00 - $78,500.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)** **Healthcare coverage options to fit you (and your family's) needs** **Retirement savings, with matching contributions by Rocket Software** **Life and disability coverage** **Leadership and skills training opportunities** **Two paid work days for off-site training** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Principal Account Executive is an enterprise software sales professional who sells a platform of software solutions to Global 1000 clients. This individual understands executive selling into large companies, outstanding communication skills and brings current relationships. Proactively prospecting and leading meetings with customers weekly. This Role is focused on Software License Sales - and the Territory is New York State and Ontario, Canada. **Essential Duties & Responsibilities:** + Sell the AMC Enterprise portfolio of software that optimizes and modernizes enterprise systems. + Work closely with Field Marketing to develop prospects and events. + Lead sales campaigns with the extended team of Rocket sales engineers, marketing and lab groups. + Ensure best-in-class customer sales satisfaction and reference-ability with our customers. + Meets revenue targets and strategic objectives, including growing the sales pipeline, creating territory plans. + Actively use Salesforce and maintain weekly, monthly and quarterly sales forecasts. + Work with management to negotiate pricing and contact terms. + Serve as a trusted advisor to customer business and IT leaders, aggressively shape opportunities early in the sales cycle. Advance opportunities into profitable revenue growth for the company. + Demonstrate breadth and depth of knowledge in aligning the company's capabilities to business and IT priorities and positioning relative to competitors. + Advocate for customer needs during sales cycle and in addressing any delivery issues + Research and understand each customer's industry and business, strategies and challenges. **Required Qualifications:** + 10+ years of sales experience in solution software to Global 1000 clients. + Ability to adapt to the situation, impeccable honesty, integrity, and ethics. + Work in a company with a sales culture that supports and rewards high achievers. + Proactively tackles difficult problems often with a new perspective. + Can articulate a vision, influence others, plan and organize resources and deliver the results. + Strive to exceed expectations and able to work independently. + Has the business acumen and experience to navigate large, complex customers with a portfolio product line. **Preferred Qualifications:** + Experience Selling (or Using) AMC Enterprise Software and Solutions + Demonstrated history as a consistent top performer selling software solutions to senior executives with quotas in excess of 3M, selling large transactions. + Hunter who will proactively create and qualify new opportunities and meet customers in person every week. + Experience with complex, multi-year subscription and perpetual licenses sales. + Network of trusted relationships within designated region **Education:** + Bachelor's Degree in Business or related field \#LI-MM1 \#Remote The base salary range for this role is $126,319.00 - $157,898.50 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** This is a full-time remote opportunity located anywhere in the United States. The Senior Customer Solutions Engineer brings creativity, curiosity and passion to the role working with our modernization products. They are technically versatile and deliver differentiated exceptional customer experiences to Rocket's customers by: - Delivering services that allow for successful post-sales deployment of Rocket products. - Solving real problems for, and delivering real value to, our customers and partners - every day. - Delivering successful outcomes for our customers and partners with speed, precision, quality, and innovation. - Demonstrating that we take commitments seriously - to our customers, to our partners, and to each other. - Bridging the gap in understanding between legacy development technologies and modern technologies for our customers. - Bridging the gap in understanding between legacy development technologies and modern technologies for our customers. This role will be in our IBM System Z professional services team working on customer engagements to help install, configure, implement, and provide training for the IBM Omegamon product family and various other IBM Mainframe products. The candidate must have a strong working knowledge of IBM z/OS, DB2, CICS and IMS. Experience with and working knowledge of other industry leading mainframe monitoring products is a plus. **Essential Duties and Responsibilities** : + Will provide technical expertise for the OMEGAMON product family to our customers and partners + Will develop in-depth conceptual and technical knowledge of Rocket product line including new releases, new products and interfaces. + Present and deliver highly technical presentations and training on Rocket products + Provides best practices guidance and technical expertise during the installation, configurations, implementation and post-implementation servicing of company products; work as an effective team member or lead in large implementation projects. + Review existing customer implementations to ensure best practices are utilized for maximum customer satisfaction and ongoing business retention + Liaison with Support and Lab to research and respond to detailed questions from prospective and current customers. + Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards. + Will collaborate with customer, partners, Rocket technical support team and Rocket Sales staff to resolve complex issues + Sharing customer feedback to product management for future enhancements + Will establish credibility with a broad range of business resources; highly experienced developers, systems administrators, project managers, business end users, and executives **Required Qualifications:** + Bachelor's Degree, or equivalent work-related experience + 8 + years as a Systems Programmer or other similar position + 4+ years development, application lifecycle or change management experience + 4+ years Consulting, or team lead experience + Expertise with OMEGAMON tools and processes: + Enhanced 3270 User Interface Navigation and Usage + Tivoli Enterprise Portal GUI interface Navigation & Usage + CICS: ONDV + DB2: Performance Expert Client Usage + IMS: KIPGBL*, ATF Trace, DEXAN, Epilog, RTA, etc. + JVM: Health Center Agent usage + Networking: NMIs, PMI Exit, CSA Tracking, and SNMP configuration + Storage: Dataset Attributes Database feature + Knowledge of the OMEGAMON install process using PARMGEN method and understanding of the new customization process called IBM Monitoring Configuration Manager + Exceptional communication skills + Availability to travel 5-15% + Committed to Rocket's core values of empathy, humanity, trust and love **Additional nice-to-have** **qualifications:** + Advanced SME skills with z/OS tools and processes: + SMP/E + SYS!.PARMLIB - IEFSSNnn, IKJTSOnn, LINKLIST, APF Authorization, etc. + JES2 PROCLIB Concatenation + Advanced REXX skills + Workload Manager (WLM) + VTAMLST, VTAMLIB + Basic familiarity with TCP/IP + Basic familiarity with SAF Security products (RACF, ACF2, Top Secret) + CICS: PLT, INITPARM, Global Data Area (GDA) + DB2: DB2 Binds/Grants, DB2 Traces, RRSAF, DB2 EXPLAIN database + IMS: KOIPPUE0, DFSAOE00, and DFSPPUE0 user exits, z/OS System Logger Log Streams, I/CF, BMP + Advanced technical knowledge of IBM System Z, z/OS and its concepts + Knowledge of other Z software, including the fundamentals of system operation and configuration, VSAM/QSAM, SMP/E, and RACF security **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 #LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)** **Healthcare coverage options to fit you (and your family's) needs** **Retirement savings, with matching contributions by Rocket Software** **Life and disability coverage** **Leadership and skills training opportunities** **Two paid work days for off-site training** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** As a member of the professional services team at Rocket (Customer Solutions Engineering), the Manager, Professional Services Business Operations is responsible for the day-to-day management of the financial transactions for the professional services business, the data held in the Professional Services Automation (PSA) application, and the surrounding business workflows affecting Rocket systems. The Manager, Professional Services Business Operations reports to the Director, Business Operations and manages a team of Operations Analysts. In addition to managing a team, they perform operational duties at a Principal competence level, most often in a leadership role toward the development of the team's capabilities. The ideal person for this role has a knack for noticing things that don't look right in a system, and they stay a little bothered until they dig in and solve the 'mystery'. They're comfortable with numbers and rules, they pick up concepts quickly and are good at keeping details straight. They find it really satisfying to design elegant, repeatable processes to meet messy operational requirements, they habitually write things down, and they're good at teaching others. They might have a favorite Excel formula. They lead by example, refusing to accept a less than exceptional 'as-is' state and influencing others toward continual, meaningful improvement **Functional Duties and Responsibilities** + Ensures engagements are set up correctly in the PSA by their team to facilitate time entry, project accounting, invoicing and other operational goals + Responsible for the capture, reporting and control of accurate billing and revenue transactions for professional services projects; manages 'month end' processes and performs oversight and reconciliation of the transactional data to ensure accuracy + Develops a deep understanding of Rocket CSE's operational policies and rules related to professional services billing, revenue recognition, commercial terms and related areas; answers questions related to these topics from other functions in CSE and makes recommendations when new situations arise + Creates efficient processes to accommodate new business requirements while minimizing additional workload + Ensures operational processes are documented and followed by the CSE Operations team + Acts as a CSE Operations liaison with Finance, Accounting, Sales Operations and other CSE functions to contribute to cross-functional efforts **Team Management** + Manages a team of CSE Operations Analysts; performs standard managerial administrative tasks in line with Rocket policies + Ensures their team is meeting constituent needs and CSE operational tasks are completed correctly, on a timely basis + Mentors and develops team members, providing feedback, seeking understanding of employee satisfaction and concerns, and taking appropriate follow up actions **Required Skills and Qualifications** + 5+ years experience in related positions + 2+ years experience in a role with responsibility for billing and revenue recognition for Professional Services, Consulting or similar + Demonstrated leadership skills across multi-disciplined teams + Excellent time management and organizational skills, exceptional attention to detail + Experience with reporting tools and database concepts, at a business 'super user' level + Excellent interpersonal, relationship management, and written and verbal communication skills + Committed to Rocket core values of empathy, humanity, trust and love **Preferred Qualifications** + Experience with Salesforce, Kantata SX/Kimble or Oracle ERP + Experience with scaling Operational functions; including originating and documenting processes + Experience implementing processes that support and maintain data integrity; understanding of the connection between processes and data \#LI-SD1 \#LI-Remote The base salary range for this role is $95,172.00 - $118,965.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Manager, Professional Services brings creativity, curiosity, and passion to the role. They are responsible for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team to motivate, organize, and oversee the daily operations of the team activities. This includes the continual coaching and career development of the team members. **Team Leadership** + Work with the Director of Customer Solutions Engineering to set goals and objectives for the team + Plan, strategize, and track tasks and timelines for the team to accomplish set team goals + Communicate with team members on a daily basis to ensure day to day deliverables and road blocks are being addressed + Manage resource allocations and workloads based on incoming customer requests and projects + Interface with Project Delivery on project escalations and strategy questions on behalf of the team + Develop team processes for training and updates to team collateral on product changes and ensure those processes are being followed + Mentor and connect team members to resolve employee training queries and questions + Create employee training plans and provide product services training as appropriate + Develop and grow team members careers by setting objectives for each employee and coaching them to ensure their goals are met + Resolve any team concerns or escalations with the Director of Customer Solutions Engineering **Services to Customers** + Provide exceptional value-driven services to customers + Builds upon established solution delivery techniques to help drive continual improvement + Establishes credibility as a Rocket product expert with all audience levels + Mentors and teaches junior consultants on product implementation strategies + Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers + Drafts customer and internal training materials on our products + Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively + Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget + Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer + Guides client best practice configuration and use of Rocket products and trains customers in administration and use of the products + Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity + Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals. **Qualifications:** + 4-8 years' experience, including success leading and coaching teams y professional services or other customer facing role + Experience in professional services delivery organization and resource management + Bonus: Experience with insurance claims processing + Excellent interpersonal skills + Critical thinking, analytical and problem solving + Excellent written and verbal communication + Committed to Rocket's core values of empathy, humanity, trust and love **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $91,270.00 - $114,088.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

At SmartBear, we believe building great software starts with quality-and we're helping our customers make that happen every day. Our solution hubs-SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including innovators like Adobe, JetBlue, FedEx, and Microsoft. Job Summary: The Senior Counsel, Commercial drive SmartBear's revenue contracts function, including complex contract negotiations with customers and channel partners and developing a high-performing contracts team. Reporting to the Associate General Counsel, this strategic role will shape contract management processes and legal policies to drive consistency, mitigate risk, and support business growth while serving as a trusted advisor to the sales leadership team. Key Responsibilities: Lead all aspects of revenue-generating contracts, with a primary focus on structuring, negotiating, and drafting of a high volume of complex, strategic agreements with global customers to drive top-line growth. Contract types include Master Service Agreements, Enterprise License Agreements, and Data Privacy and Security Agreements, among others. Collaborate closely with Sales leadership and management across core business, enterprise sales, and renewals to close revenue-generating deals, effectively managing multiple high-priority transactions on tight timelines. Work with Channel Partnerships team to develop, review and negotiate complex global Reseller, Distribution and Marketplace agreements. Establish and refine contract management policies, procedures, and tools, including standard form templates and negotiation playbooks, to improve contracting efficiency. Advise on emerging global privacy laws and regulations that impact data privacy and data security, including identifying trends and potential impacts on business activities. Collaborate with the security and compliance teams to incorporate security documentation into customer agreements, safeguarding the company's interests. Partner closely with cross-functional teams, including finance, operations, sales, customer care, and security, to align contract terms with business needs and strategic goals. Foster collaboration and operational consistency across the contracts function, ensuring alignment with organizational objectives and best practices. Requirements: JD degree and active membership in good standing of a U.S. state bar. 7+ years of relevant commercial experience, with at least 3 years in a managerial role in-house within a high-growth technology company. PE portfolio company experience also preferred. Deep expertise in structuring, drafting, and negotiating a wide variety of strategic and complex agreements with a technology company. Proven experience scaling legal teams. Strong strategic and interpersonal skills. Collaborative approach with hands-on leadership style. Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know? Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious. #LI-AS1 #LI-Hybrid

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Manager, Project Delivery is responsible for leading and developing a team of customer-facing project managers to ensure the successful execution of customer projects. This role plays a critical part in driving project delivery excellence, optimizing resources, and ensuring high-value customer outcomes. By working closely with the CSE Director, Project Management Office, this leader will set team goals, provide strategic direction, and implement best practices to enhance team efficiency and project success. The role requires strong leadership, operational expertise, and a customer-centric mindset to ensure projects align with business objectives and deliver exceptional value. This includes guiding project managers in handling customer escalations with a problem-solving mindset, ensuring resolutions align with Rocket's values and maintain strong customer trust. The Senior Manager will oversee project escalations, manage workloads, and develop structured training programs to continuously grow and mentor project managers. Additionally, this leader will provide guidance to the team in delivering exceptional customer experiences while embracing and modeling Rocket's core values of Empathy, Humanity, Trust, and Love in all interactions and engagements. This includes supporting project managers in effectively managing customer escalations, ensuring that issues are addressed swiftly, transparently, and with a customer-first approach grounded in Rocket's values. **Key Responsibilities** **Project Delivery Excellence & Customer Experience** + Ensure project managers deliver exceptional customer outcomes by being a driving force and voice for the customer inside Rocket. + Collaborate with Delivery Engineering Leadership to optimize time to value for Rocket customers. + Guide the team to deliver high-quality, on-time, and on-budget projects that enhance customer satisfaction, the customer experience, and project success. + Implement best practices that drive accelerated time-to-value, resource optimization, and efficient project scheduling. + Hold project managers accountable for proactively managing risks, resolving issues, and maintaining strong customer communication. + Develop and document customer experience stories that highlight clear project outcomes, enabling knowledge sharing and best practices within Customer Solutions Engineering (CSE). + Promote continuous improvement by integrating lessons learned and customer feedback into project methodologies. **Revenue Optimization & Portfolio Management** + Collaborate with the Functional Leadership team to optimize revenue recognition across the portfolio and ensure compliance with revenue recognition principles. + Identify and address potential revenue recognition blockers within the project portfolio. + Lead cross-functional discussions on project escalations, finding solutions to optimize project leadership through creative problem-solving and effective decision-making. + Develop and implement metrics and monitoring systems to track project KPIs and portfolio performance. **Operational Excellence & Process Transformation** + Design and implement scalable project delivery methodologies aligned with business goals and the direction of the Director of the CSE PMO + Lead process improvement initiatives to enhance efficiency, resource utilization, and project governance. + Establish systems to monitor and continuously improve operational performance. **Team Leadership & Development** + Mentor and coach project managers to enhance their leadership and delivery capabilities. + Guide project managers in handling customer escalations with a problem-solving mindset, ensuring resolutions align with Rocket's values and maintain strong customer trust. + Develop and implement career development plans for team members. + Drive a culture of continuous learning, fostering knowledge sharing across teams. + Implement coaching frameworks to support exceptional customer experiences and project outcomes. **Cross-Functional Collaboration** + Partner with Account Executives during project delivery to keep them informed on progress, collaborate on customer challenges, and seek their support in resolving key issues. + Collaborate with Product Development to align project execution with the product roadmap. + Work closely with Customer Success Management, Product Engineering, and Delivery Engineering to ensure seamless customer engagements. + Facilitate communication between technical and business stakeholders, driving alignment on project goals and priorities. **Requirements** **Education & Certifications** + Bachelor's degree in Business Administration, Project Management, a related field, or equivalent experience. + Project management certification preferred (e.g., PMP, PgMP). + Additional certifications in Agile methodologies are beneficial. **Experience** + 12+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience). + 6+ years leading senior-level customer-facing project managers in a strategic or operational leadership role. + Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment. + Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery. + Committed to Rocket's core values of empathy, humanity, trust and love **Skills & Competencies** **Leadership and Collaboration** + Executive-level communication skills. + Advanced coaching and mentoring abilities. + Transformational leadership with a focus on operational excellence. + Expertise in cross-functional collaboration and stakeholder management. **Project Delivery and Strategy** + Resource optimization and portfolio management. + Advanced project planning and risk management. + Process improvement and change management expertise. + Focus on accelerating time-to-value through efficient delivery. **Financial and Operational Acumen** + Strong understanding of revenue recognition principles. + Experience in financial management, budgeting, and performance monitoring. + Ability to analyze and address complex operational challenges. **Collaboration Network** + CSE Functional Leadership Team + Sales and Pre-Sales teams + Support & Product Development + Customer Success + Customer stakeholders **Communication Requirements** + Maintain regular communication with the Director of the CSE PMO, cross-functional teams, and Functional Leadership. + Conduct 1:1s with direct reports. + Provide ad-hoc updates on critical project milestones and revenue recognition status. **Information Security** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $114,021.00 - $142,526.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

At SmartBear, we believe building great software starts with quality-and we're helping our customers make that happen every day. Our solution hubs-SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including innovators like Adobe, JetBlue, FedEx, and Microsoft. Sales Development Representative Be a part of a high energy, collaborative environment. Throughout your SDR tenure, you'll work directly with Account Executives and Sales Managers to strategize on targeted outreach and to gain exposure to the entire sales cycle. Extensive tech stack at your fingertips - Salesforce, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, 6sense, Drift, AppAnnie, and more! Follow up on inbound leads and run targeted ABX campaigns to generate pipeline for the sales team - for both net new and existing customers. The Sales Development Representative (SDR) position at SmartBear offers a great opportunity to rapidly advance your sales career at a cutting-edge tech company located in Somerville, MA. At SmartBear, we know that the key to success is a high-performing sales team. That's why we're looking to hire motivated SDRs to help generate a robust pipeline of qualified opportunities. We're also huge believers in promoting from within - successful SDRs can be promoted to an Account Executive position within 12 months (sometimes faster!) As an SDR in the Somerville office, you'll have the opportunity to be a part of a world-class sales team. This team is both highly competitive, collaborative and demands quality work at every level. Each SDR is paired with an Account Executive mentor from the Sales team and receives consistent coaching and training from leadership and their peers throughout the program. The environment fosters accelerated professional growth and shapes the next generation of Sales Professionals here at SmartBear. About the role As a Sales Development Representative you will: Work & qualify inbound leads via phone, email & chat Conduct high volume outreach (60-100 activities per day) Convert qualified conversations/leads to pipeline for sales team Collaborate with Account Executives to generate targeted Outbound campaigns Receive consistent training and enablement on product knowledge and sales skills We are looking for you if you have: 1-2 years in a customer-facing role Strong communication skills Highly coachable with a strong willingness to learn Passionate desire to move up within a sales organization Local to our Headquarters in Somerville, MA Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know? Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status. Important Notice: Beware of Job Scams Please be aware of potential scams involving fake job listings. Legitimate communications from SmartBear will always come from an official company email domain (e.g., @smartbear.com). Be cautious if: You are asked for personal or financial information early in the hiring process. There is pressure to move forward quickly or to make payments for any part of the application process. The listing or communication appears on unofficial channels or from unverified sources. If you have any doubts or concerns about a job listing or communication, please reach out to us directly at ********************. Disclaimer: Authorized Job Posting This job listing has been reviewed and approved by SmartBear's Talent Acquisition team. We encourage applicants to verify the legitimacy of any job listing that claims to represent our company by visiting our official website (****************** or contacting us directly at ********************. #LI-AS1 #LI-ONSITE

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Tax Accountant I and help us do what we do best: propelling business forward. This will be a hybrid role working between your home office and our Burlington MA headquarters. The Tax Accountant will be part of a six person tax department and their primary responsibilities will include non-income based taxes and other regulatory filings. They will also gain exposure to state, local, and federal income taxation. In this role, you will: * Prepare and file sales & use tax returns for multiple jurisdictions in the US and Canada * Analyze and reconcile sales tax liability accounts * Perform research and monitor states for changes in sales tax regulations * Prepare and file property tax returns, annual reports and business licenses as well as other non-income based returns * Respond to notices from state tax authorities * Assist with audits by state tax authorities * Perform technical tax research to support tax positions * Collaborate with finance and sales teams to address sales tax related matters * Identify opportunities for process improvements and implement best practices * Assist with preparation of supporting workpapers for federal and state tax returns including R&D and foreign tax credit Your background: * Bachelor's Degree in Accounting * Proficient in Microsoft office applications including Excel & Word * Strong analytical, verbal/written communication and organizational skills * Self motivated with ability to work independently and own processes with multiple deadlines If this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy: * Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance. * Competitive salary, bonus, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback * Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave. * Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health. Apply Now! #LI-hybrid

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Software Engineer will provide technical leadership in the architecture, design, and implementation. You are an Agile problem solver and has an appetite for building and delivering innovative software solutions, that delivers excellent business value to our customers. The role requires deep technology expertise, advanced analysis skills, a proven ability to work collaboratively with product and business development teams on product and solutions technical strategy in a communications setting. Essential Duties and Responsibilities: - Programming, conducting code reviews, and testing software as needed, ensuring quality of deliverables - Execute various forms of testing - unit, system, regression, integration, performance, volume - Work with support in diagnosing, reproducing, and resolving customer issues. - Acts as the technical subject matter expert for a product domain. - Quantify and communicate work estimates and risks to direct management - Handle multiple competing priorities with minimal help - Understand features as a whole and able to break down larger stories and features into tasks - Ensures all tasks are completed thoroughly and that any work done is tested, unit tested, documented, and meets quality standards - Participate in internal projects and other work as directed Required Qualifications: - 5-10+ years of software engineering experience - Expert in Mainframe assembler programming - Knowledge of IBM z/OS internals, storage and file systems (VSAM, zFS etc.) - Experience in Problem diagnosis, dump reading and debugging (with IPCS a plus) - z/OS utilities, JCL and REXX - Committed to Rocket's core values of empathy, humanity, trust and love Desired skills: - DB2 experience - CICS experience - ChangeMan experience \#LI-JC1 \#LI-Remote The base salary range for this role is $124,556.33 - $155,695.33 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)** **Healthcare coverage options to fit you (and your family's) needs** **Retirement savings, with matching contributions by Rocket Software** **Life and disability coverage** **Leadership and skills training opportunities** **Two paid work days for off-site training** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Manager, Customer Solutions Engineering brings creativity, curiosity, and passion to the role. They are responsible for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team to motivate, organize, and oversee the daily operations of the team activities. This includes the continual coaching and career development of the team members. **Essential Duties and Responsibilities** : **Team Leadership** + Work with the Director of Customer Solutions Engineering to set goals and objectives for the team + Plan, strategize, and track tasks and timelines for the team to accomplish set team goals + Communicate with team members on a daily basis to ensure day to day deliverables and road blocks are being addressed + Manage resource allocations and workloads based on incoming customer requests and projects + Interface with Project Delivery on project escalations and strategy questions on behalf of the team + Develop team processes for training and updates to team collateral on product changes and ensure those processes are being followed + Mentor and connect team members to resolve employee training queries and questions + Create employee training plans and provide product services training as appropriate + Develop and grow team members careers by setting objectives for each employee and coaching them to ensure their goals are met + Resolve any team concerns or escalations with the Director of Customer Solutions Engineering **Services to Customers** + Provide exceptional value-driven services to customers + Builds upon established solution delivery techniques to help drive continual improvement + Establishes credibility as a Rocket product expert with all audience levels + Mentors and teaches junior consultants on product implementation strategies + Leverages Rocket subject matter experts to provide effective and creative solutions to Rocket customers + Drafts customer and internal training materials on our products + Handles objections professionally; answers questions quickly and coherently; deals with challenges assertively and persuasively + Partners with Project Management to communicate progress, risks and roadblocks considering customer objectives, timeframe and budget + Gains an understanding of the customer business and seeks to identify opportunities where Rocket can bring added value to the customer + Guides client best practice configuration and use of Rocket products and trains customers in administration and use of the products + Demonstrates consulting and technical leadership skills and is able to lead teams on engagements with mid-level complexity + Contributes as subject matter expert in services pre-sales activities including discovery, scoping and solution proposals. **Qualifications:** + 8 + years in related Information Technology position + 5+ years Project Management, Consulting, or management experience + 5+ years development, application lifecycle or change management experience + Experience with legacy platforms (Mainframe, IBM i) is a strong plus + Excellent interpersonal skills + Critical thinking, analytical and problem solving + Relationship management + Excellent written and verbal communication + Previous customer facing experience is a plus + Committed to Rocket core values of empathy, humanity, trust and love. **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $91,270.00 - $114,088.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** This Senior Project Manager will lead the delivery of complex modernization projects primarily for Application Modernization and Connectivity, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams-often spanning multiple regions-to meet aggressive but achievable deadlines while driving meaningful customer outcomes. A strong technical background in one or more focus areas-such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps-is key. You'll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication. Experience in mainframe modernization projects, including migrating legacy applications to modern cloud-based platforms, is highly desirable. Familiarity with mainframe technologies such as COBOL, JCL, CICS, and DB2 is highly desirable and will enable effective communication with technical teams and streamline project execution. As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You'll partner with colleagues to continually refine best practices and methodologies, promoting a culture of innovation and continuous improvement. Ultimately, you will play a pivotal role in delivering high-value solutions and exceptional experiences that help customers modernize their technology landscapes and achieve strategic success. This Senior Project Manager will lead the delivery of complex modernization projects primarily for Application Modernization and Connectivity, typically ranging from $500k to $2M in services revenue, and occasionally overseeing more complex transitions or transformations valued up to $10M. In this role, you will coordinate multi-function, multi-vendor project teams-often spanning multiple regions-to meet aggressive but achievable deadlines while driving meaningful customer outcomes. A strong technical background in one or more focus areas-such as infrastructure modernization, application modernization, process modernization, hybrid cloud deployments, microservices architecture, or enterprise-wide DevOps-is key. You'll leverage this expertise to define project objectives, outline detailed delivery plans, and ensure alignment with customers business goals. Throughout the project lifecycle, you will collaborate with diverse stakeholders, including consultants, software engineers, end users, sales teams, and senior leadership, while maintaining transparency, accountability, and clear communication. Experience in mainframe modernization projects, including migrating legacy applications to modern cloud-based platforms, is highly desirable. Familiarity with mainframe technologies such as COBOL, JCL, CICS, and DB2 is highly desirable and will enable effective communication with technical teams and streamline project execution. As part of the Rocket team, you will embrace and exemplify our core values of Empathy, Humanity, Trust, and Love, ensuring a customer-centric approach in every interaction. You'll partner with colleagues to continually refine best practices and methodologies, promoting a culture of innovation and continuous improvement. Ultimately, you will play a pivotal role in delivering high-value solutions and exceptional experiences that help customers modernize their technology landscapes and achieve strategic success. **Key Responsibilities** **Project Delivery Excellence & Customer Experience** + Oversee the entire project lifecycle for large, high-risk, and often multi-region initiatives-managing timelines, deliverables, and quality standards to meet aggressive yet achievable deadlines. + Define and document clear project scope and objectives, preventing scope creep by continuously aligning all stakeholders with the project's goals and deliverables. + Utilize Rocket's project management framework to optimize workflows, accelerate time to value, and ensure customer-centric outcomes. + Coordinate requirement-gathering sessions, project kickoff meetings, status updates, and review meetings, maintaining transparency and alignment between internal teams and external clients. + Act as the primary interface with customers, forging trust-based relationships grounded in Rocket's core values of Empathy, Humanity, Trust, and Love. + Monitor project risks and proactively address any challenges, conflicts, or schedule deviations to maintain project momentum and a positive customer experience. **Revenue Optimization & Portfolio Management** + Collaborate with internal and customer stakeholders to match project resources, schedules, and financial parameters with contractual requirements. + Maintain transparent communication to set clear expectations around timelines, scope, and any potential risks affecting delivery or cost. + Provide reliable financial forecasts to management, adjusting as necessary based on evolving project scopes and timelines. + Collaborate closely with Sales to proactively identify and pursue additional revenue opportunities, particularly for complex, high-risk engagements, by leveraging on-the-ground insights during project delivery to align emerging customer needs with Rocket's broader solutions portfolio. + Lead or support early qualification and opportunity assessment for significant modernization projects, ensuring alignment with Rocket's strategic objectives. + Maintain a well-rounded portfolio of customer engagements, balancing priorities and resource allocations to maximize both revenue potential and customer satisfaction. **Operational Excellence & Process Transformation** + Implement and continuously improve standardized policies, procedures, and best practices that support consistent, high-quality project delivery. + Track key performance indicators (KPIs) and analyze project data to identify trends, address inefficiencies, and enhance operational effectiveness. + Use data-driven insights to inform decision-making, refine delivery approaches, and recommend process optimizations that reduce complexity, cost, and accelerate time-to-value. + Establish clear governance structures and reporting processes, providing stakeholders with real-time visibility into project progress, financial health, and risk status. + Participate in and drive continuous improvement initiatives that reinforce Rocket's commitment to innovation, operational excellence, and delivering transformative customer outcomes. **Team Leadership & Development** + Lead project teams of internal and external resources, setting and clarifying expectations, assigning responsibilities, and ensuring cohesive team dynamics. + Provide performance input on project contributors, offering constructive feedback and support to promote accountability, collaboration, and high-quality results. + Foster an environment of proactive problem-solving, open communication, and mutual respect, promptly resolving conflicts and enabling teams to stay focused on project goals. + Set the standard for professionalism and excellence by modeling diligent planning, effective communication, and a results-oriented mindset. + Capture, analyze, and share insights from each project phase to refine best practices, drive process enhancements, and foster a high-performance environment where teams continually adapt and excel, in collaboration with Excellence Enablement. **Cross-Functional Collaboration** + Collaborate extensively with other Solutioning, Delivery Engineering, Sales, Product Engineering, and other internal teams to align project scope, schedules, and resources, ensuring solutions meet customer needs. + Manage relationships at multiple levels within client organizations, from technical teams to executive sponsors, to maintain a cohesive and productive engagement. + Facilitate seamless transitions between project phases, ensuring that deliverables, timelines, and accountabilities are clearly handed off without disrupting customer operations. + Communicate consistently and transparently with all stakeholders on project objectives, milestones, and potential risks, reinforcing trust and partnership. + Demonstrate deep technical and domain expertise, through experience, guiding each project's modernization approach to deliver lasting business value for our customers. **Requirements** **Education & Certifications** + Bachelor's degree in Business Administration, Project Management, a related field, or equivalent experience. + Project management certification preferred (e.g., PMP, PgMP, PRINCE2, CSM). + Additional certifications in Agile methodologies are beneficial. **Experience** + 8+ years of progressive project management experience, preferably with enterprise-scale portfolios in a professional services organization of a software company (or equivalent related experience). + Experience leading customers with mainframe and legacy modernization initiatives. + Knowledge of major cloud provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker, Kubernetes + Exposure and experience with mainframe, non-x86 legacy systems with technologies such as COBOL, JCL, CICS, Db2 for z/OS, Assembler, PL/I, Rexx, flat/sequential files, GDGs, and VSAM. + Proven track record of driving revenue growth and business transformation through project delivery in a software, SaaS, or enterprise software environment. + Experience in cross-functional collaboration within SaaS companies, enterprise software organizations, or consulting environments, working across teams to align project goals and ensure successful delivery. + Committed to Rocket's core values of Empathy, Honesty, Trust and Love. **Skills & Competencies** **Leadership and Collaboration** + Executive-level communication skills. + Advanced coaching and mentoring abilities. + Transformational leadership with a focus on operational excellence. + Expertise in cross-functional collaboration and stakeholder management. **Project Delivery and Strategy** + Resource optimization and portfolio management. + Advanced project planning and risk management. + Process improvement and change management expertise. + Focus on accelerating time-to-value through efficient delivery. **Financial and Operational Acumen** + Strong understanding of revenue recognition principles. + Experience in financial management, budgeting, and performance monitoring. + Ability to analyze and address complex operational challenges. **Collaboration Network** + CSE Functional Leadership Team + Sales and Pre-Sales teams + Support & Product Development + Customer Success + Customer stakeholders **Communication Requirements** + Maintain regular communication with the management of the CSE PMO, cross-functional teams, and Functional Leadership + Provide ad-hoc updates on critical project milestones and revenue recognition status. **Information Security** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $116,933.00 - $146,166.50 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** We seek a dynamic and experienced Cloud Sales Account Executive with a strong background in helping Cloud Providers sell their customers modernize their mainframe environments. This individual will drive mainframe modernization sales, work closely with cloud service providers like AWS, and guide clients through re-platforming as the most effective modernization strategy. The ideal candidate has a solid understanding of mainframe platforms and a consultative approach to sales and is skilled in building and managing a sales pipeline. Ideally with experience with Services required to Replatform to the Cloud and services required to assist Partners on Replatforming projects. **Key Responsibilities:** Lead sales efforts with Cloud Providers focused on mainframe modernization, positioning re-platforming as the preferred solution. Build and manage a strong sales pipeline, identifying new opportunities with Cloud Providers clients. Develop and deliver compelling presentations to Cloud Provider teams, and as required support C-Suite executives' meetings/presentations, demonstrating the value and impact of mainframe modernization. Collaborate closely with cloud service providers (e.g., AWS) to create joint go-to-market strategies and value propositions for customers. Working with Professional Services team to document requirements for any Professional Services SOWs. Provide consultative selling by telling the Mainframe platform story and offering proof-based reasons for re-platforming versus other modernization approaches. Utilize deep knowledge of mainframe modernization strategies to compare and contrast the benefits and challenges of various approaches. Collaborate with internal teams, including Sales leadership, technical architects, delivery teams, and service providers, to ensure seamless execution of sales and project delivery. Maintain an up-to-date understanding of the Mainframe Maturity Model and apply it to customer discussions and sales strategies. Build trusted, long-term relationships with key decision-makers and Cloud Providers, positioning yourself as a strategic business partner. Effectively communicate technical and business value propositions with a strong, assertive style that resonates with C-level stakeholders. **Qualifications:** Minimum of 6-10 years of experience in mainframe modernization, focusing on re-platforming strategies. Proven track record of successfully selling cloud solutions, preferably in collaboration with cloud service providers such as AWS. Experience developing SOW requirements and working with Professional Services for any required SOWs - including preapprovals for any Services required. Strong business acumen, with the ability to understand client needs and deliver solutions that drive business value. Proven ability to build and maintain a robust sales pipeline, from lead generation to closing deals. Deep understanding of mainframe technologies and modernization strategies, with the ability to explain the pros and cons of each. Excellent communication and presentation skills, with experience selling to C-suite executives. Familiarity with the Mainframe Maturity Model and ability to apply it in customer engagements. Strong team player, capable of working in a collaborative environment and coordinating across various teams. Assertive, results-oriented, and self-driven. **Preferred Qualifications:** Experience working with AWS or other cloud providers on mainframe modernization projects. Knowledge of cloud migration tools and services related to mainframe modernization. Demonstrated experience in consulting and advisory roles, helping customers choose the right modernization path. **Education:** Bachelor's Degree in Business or related field **Travel Requirements:** 50% of your time in the field working at tradeshows and meeting with customers/clients **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-MM1 This position is eligible for commissions in accordance with the terms of the company's plan Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** We are looking for an innovative, driven, and inspiring Customer Success leader that can help build out and lead our Sr. CSM group. As the Manager, Customer Success Management, you will lead a team of our Senior Customer Success Managers (CSMs) and will work cross-functionally with multiple internal teams to ensure alignment with customer goals and objectives. Your team will play a crucial role in engaging with customers to ensure they are getting the maximum value from their Rocket investments, tracking successes, and regularly reviewing their business needs. This is a tremendous opportunity to impact our CS organization as we strive to create positive customer outcomes and experience. It also provides a unique opportunity to build and shape the organization as you see fit and to leverage the combination of your experience and our core values to create a world class Customer Success team. Every company says they care about their customers, but at Rocket Software we **really, really** mean it. The customer is at the heart of literally everything we do, and we wake up every day aspiring to deliver a differentiated customer experience unmatched by anyone in the software business and driven by our four core values -- Empathy, Humanity, Trust and Love. We are looking for an innovative, driven, and inspiring Customer Success leader that can help build out and lead our Sr. CSM group. As the Manager, Customer Success Management, you will lead a team of our Senior Customer Success Managers (CSMs) and will work cross-functionally with multiple internal teams to ensure alignment with customer goals and objectives. Your team will play a crucial role in engaging with customers to ensure they are getting the maximum value from their Rocket investments, tracking successes, and regularly reviewing their business needs. This is a tremendous opportunity to impact our CS organization as we strive to create positive customer outcomes and experience. It also provides a unique opportunity to build and shape the organization as you see fit and to leverage the combination of your experience and our core values to create a world class Customer Success team. **Essential Duties and Responsibilities** : + Lead a high performing team: Ability to recruit, coach and inspire CSMs focused on specific product brands to bring value realization to our customers + Develop a team of CSMs who drive business value and help keep the team educated on product updates and trends + Ensure swift and satisfying resolution of account issues by leveraging resources from cross-functional teams as needed + Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores + Optimize Retention and Expansion: Track the metrics of specific brands for CSM impact to retention and growth + Work closely with Renewals on risk mitigation and process improvements + Work closely with Marketing to identify successful customers and turn them into advocates as well as partnership on marketing campaigns and messaging + Manage the customer lifecycle journey points, including customer onboarding, feedback loops, advocacy, risk management and value campaigns + Use Gainsight insights to scale the team and customer touchpoints **Qualifications:** + 5-7+ years of Customer Success Management/Leadership with demonstrated success developing and implementing successful customer success and cross-functional processes. + Direct people management experience required, remote team management highly preferred + Experience leading teams that manage Enterprise customers + Experience with Gainsight and building processes like QBRs and EBRs + Strong empathy for customers and a genuine belief that their success translates into Rocket's success + Deep understanding of value drivers in recurring revenue business models + Creative, resourceful, detail-oriented, and highly organized + An analytical and metrics-driven work style + Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment + Highly collaborative team player with the ability to build successful relationships with various stakeholders + Absolute and complete alignment with and consistent practice of our core values of Empathy, Humanity, Trust and Love to both our customers and other Rocketeers **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $92,700 - $110,000/year . Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

About SmartBear At SmartBear, we believe building great software starts with quality-and we're helping our customers make that happen every day. Our solution hubs-SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including innovators like Adobe, JetBlue, FedEx, and Microsoft. Senior Manager, Enterprise Solutions Engineering Why You Should Join Us: Innovate with Us: Advocate for proven, cutting-edge technology that drives real results. Collaborative Culture: Thrive in a dynamic, entrepreneurial environment where your expertise is valued. Focus on Impact: Support technical sales without the hassle of quotas or cold calling. Grow and Lead: Access the tools and training you need to become an industry leader. Stay Ahead: Engage with the latest software innovations through webinars, tradeshows, and more. About the Role: As a Senior Manager, Enterprise Solutions Engineering, you will lead and develop a high-performing team of solutions engineers supporting our enterprise customers. You will ensure alignment with SmartBear's broader revenue retention strategy and technical excellence, while maintaining a customer-curious approach to continuously enhance and adapt our solutions for enterprise clients. You will work closely with leadership to create and implement processes that drive exceptional customer outcomes and enhance the overall customer journey. Responsibilities of the Enterprise Solution Engineering team this manager will be responsible for: Be the Technical Expert: Serve as a trusted advisor to enterprise sales reps, showcasing the value of SmartBear solutions and guiding prospects on integrating with our product suite. Collaborate with Sales and Success Teams: Support discovery calls, demos, and proof of concept (POC) execution to highlight the impact of Insight Hub. Lead with Solutions: Address technical challenges by crafting tailored solutions based on the SmartBear advantage and help resolve SmartBear-specific integration issues and customer inquiries. Show Value with Demos: Develop and deliver engaging product demonstrations, webinars, and videos that showcase SmartBear's real-world impact, especially in software stability and error monitoring. Strategize for Success: Partner with sales reps to navigate POCs and develop winning account strategies focused on SmartBear solutions. Engage Senior Leaders: Build relationships with executive-level sponsors by bridging technology solutions with business outcomes. Collaborate and Innovate: Work with Marketing, Product Management, and Customer Adoption teams to drive product success and customer satisfaction. Own Outcomes: Manage technical aspects of the sales process, including RFPs, POC checklists, and customized demo environments. Travel Occasionally: Represent our solutions at industry events and trade shows, up to 10% of the time. We Are Looking for You if You Have: Technical degree or related field. 3-5 years of experience leading Solution Engineering teams. Experience with positioning software solutions in large enterprise accounts. The ability to support ongoing team member growth and development including recruiting, hiring, training, and mentoring. An understanding of the needs of the Enterprise sales organization and develop plans to ensure ongoing support for those needs. Experience with driving strategic initiatives and programs as needed to support the growth of the business. Experience partnering with sales leaders to prioritize Solution Consulting efforts Experience defining key value propositions and communicating them to customers. Experience partnering with product teams to identify product and technology gaps within the products and present a remediation point of view to product and leadership teams. Work with the team to discuss, plan and implement process improvements Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback Experience working directly with marketplace-based and cloud-based tools and services. Proven ability to work directly with customers or internal clients to resolve technical problems and advise on technology solutions/strategies. Familiarity with software development, quality automation, API software, performance monitoring, or other software quality-related fields is advantageous. Ability to travel (approximately 10% of the time). You embody our core values: Smart, Open, Driven, Accountable, Curious. Why Join SmartBear? You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being Smart, Open, Driven, Accountable, and Curious. #LI-AS1 #LI-Hybrid

At SmartBear, we believe building great software starts with quality-and we're helping our customers make that happen every day. Our solution hubs-SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including innovators like Adobe, JetBlue, FedEx, and Microsoft. About the Senior Director of Product Marketing: We are in search of an exceptional Senior Director of Product Marketing to champion our Market Leading API Management product portfolio from a marketing perspective. This role entails overseeing our SmartBear API Hub and ReadyAPI products and spearheading the creation of new innovative offerings both on-premises and SaaS. The Senior Director of Product Marketing will be responsible for developing and executing the go-to-market (GTM) strategy for all API SmartBear products and solutions sold directly and through marketplaces, covering positioning, messaging, enablement, and launches. This leader will deeply understand our key software development and test audiences across the SDLC to strategically build and deliver impactful GTM strategies. What you'll do: Marketing Products: Lead our SmartBear API Hub and ReadyAPI product portfolios, covering core product marketing, competitive analysis, customer and market research, and marketplace/channel marketing. Strengthen team capabilities and competitive market positioning. Strategic Planning: Develop and lead the strategic plan for product launches, market growth plans, and occasional offer and bundle creation. Define success metrics for both existing and new products, articulating clear plans and milestones. Analyst Relations: Drive our Analyst Relations strategy across all SmartBear products. Sales Enablement: Lead efforts toward excellence in sales enablement, utilizing competitive intelligence and deep knowledge of our buyer audience to direct the launch of various resources such as video content, quizzes, interactive sessions, battle cards/kill sheets, and customer stories. Cross-functional Collaboration: Collaborate closely with our Indirect Sales organization and other GTM leaders from Product Management, Growth Marketing, Product Engineering, Brand and Corp Communications, and others. Market Voice: Act as the leading voice for the market and customers, recommending strategic decisions and positioning to senior executives across the company and functions. Who you are: Direct Marketing: Experience with marketing across eCom, direct and partner sales. Leadership Experience: Proven experience in leading direct and matrixed teams of cross-functional stakeholders in marketing and beyond. Product Launch Success: A history of successful new cloud-based product launches. Pricing & Packaging: Ability to strategically price, package, and position technical products, evaluating the effectiveness of marketing strategies. Solution Approach: Successful migration from single product marketing to a solution approach with refreshed messaging and positioning. Urgency and Adaptability: Act with urgency and thrive in a fast-paced growth environment. Location: Reside in the Boston area and able to commute into the office several days a week. Why you should join the SmartBear crew You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclow, Poland and Bangalore, India. We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious. #LI-Hybrid #LI-AS1

At SmartBear, we believe building great software starts with quality-and we're helping our customers make that happen every day. Our solution hubs-SmartBear API Hub, SmartBear Insight Hub, and SmartBear Test Hub, featuring HaloAI, bring visibility and automation to software development, making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations - including innovators like Adobe, JetBlue, FedEx, and Microsoft. Sales Development Representative Be a part of a high energy, collaborative environment. Throughout your SDR tenure, you'll work directly with Account Executives and Sales Managers to strategize on targeted outreach and to gain exposure to the entire sales cycle. Extensive tech stack at your fingertips - Salesforce, Outreach, ZoomInfo, Gong, Linkedin Sales Navigator, 6sense, Drift, AppAnnie, and more! Follow up on inbound leads and run targeted ABX campaigns to generate pipeline for the sales team - for both net new and existing customers. The Sales Development Representative (SDR) position at SmartBear offers a great opportunity to rapidly advance your sales career at a cutting-edge tech company located in Somerville, MA. At SmartBear, we know that the key to success is a high-performing sales team. That's why we're looking to hire motivated SDRs to help generate a robust pipeline of qualified opportunities. We're also huge believers in promoting from within - successful SDRs can be promoted to an Account Executive position within 12 months (sometimes faster!) As an SDR in the Somerville office, you'll have the opportunity to be a part of a world-class sales team. This team is both highly competitive, collaborative and demands quality work at every level. Each SDR is paired with an Account Executive mentor from the Sales team and receives consistent coaching and training from leadership and their peers throughout the program. The environment fosters accelerated professional growth and shapes the next generation of Sales Professionals here at SmartBear. About the role As a Sales Development Representative you will: Work & qualify inbound leads via phone, email & chat Conduct high volume outreach (60-100 activities per day) Convert qualified conversations/leads to pipeline for sales team Collaborate with Account Executives to generate targeted Outbound campaigns Receive consistent training and enablement on product knowledge and sales skills We are looking for you if you have: 1-2 years in a customer-facing role Strong communication skills Highly coachable with a strong willingness to learn Passionate desire to move up within a sales organization Local to our Headquarters in Somerville, MA Why you should join the SmartBear crew: You can grow your career at every level. We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun. We love celebrating our SmartBears; we even encourage our crew to take their birthdays off. We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically - the whole person. We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes. Did you know? Our main goal at SmartBear is to make our technology-driven world a better place. SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve. SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India. We've won major industry (product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work. SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of be

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Senior Customer Solutions Engineer is an Enterprise Content Management (Mobius ECM) product expert and trusted advisor providing primarily post sales technical expertise to our customers. You will also work closely with Rocket's partner community to build their knowledge and independence around pre and post sales tasks. Ideally this person is an expert in Mobius; other ECM product will also be considered. ***************************************************** **Essential Duties and Responsibilities** : + Provides consulting services to implement detailed customer implementations of Rocket's Mobius ECM + Ensures the product implementation method is supportable, maintainable and scalable per established and proven Rocket standards + Using established techniques, deliver implementation services that allow for successful proof of concept and post-sales deployment of purchased products, customer satisfaction and ongoing business retention + Present and deliver highly technical presentations and training on products. + Work with Rocket partner community to provide appropriate pre and post sales training to ensure a partner can effectively lead a sales opportunity and product implementations + Sharing customer feedback to product management for future product enhancements **Required Qualifications:** + At least 4-8 years of customer facing experience (database admin, technical support etc) working with Enterprise Content Management systems-Knowledge of Mobius is helpful, but not required + Bachelor's Degree, or equivalent work-related experience + High proficiency configuring and deploying applications in Linux and Windows + Database technologies (e.g. Oracle, SQL, DB2) + Enterprise application development (e.g. Java, .NET, Python & shell scripting) is very helpful + Experience deploying cloud server environments and applications, ideally with experience using Kubernetes + Previous customer facing consulting experience, with exceptional communication and organizational skills + Committed to Rocket's core values of empathy, humanity, trust and love. **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $85,820.00 - $107,275.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Unlimited Vacation Time as well as paid holidays and sick time** **Health and Wellness coverage options for Rocketeers and dependents** **Life and disability coverage** **Fidelity 401(k) and Roth Retirement Savings with matching contributions** **Monthly student debt benefit program** **Tuition Reimbursement and Certificate Reimbursement Program opportunities** **Leadership and skills training opportunities** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.