Engineering Manager jobs at Smartsheet - 1789 jobs

Staff Software Engineer page is loaded## Staff Software Engineerremote type: In Officelocations: San Francisco, California, United States of America: Austin, Texas, United States of America: Madison, Wisconsin, United States of Americatime type: Full timeposted on: Publié aujourd'huijob requisition id: R32458## Job DescriptionStaff Software Engineer - Search ETL## About the TeamJoin a nimble, high-performing team at Zendesk's Madison office dedicated to building and reinventing the backbone of our global search platform. As part of Madison's search team, you'll deliver innovative solutions to one of the world's largest SaaS customer support infrastructures.## The OpportunityAs a Staff Software Engineer on the Search ETL team, you'll be at the very heart of Zendesk's flagship product: Zendesk Support. Zendesk's search platform powers internal and external customer experiences, ingesting billions of data points per day. We're embarking on a multi-year journey to reimagine Zendesk's internal platform offerings. You'll have a front-row seat (and a steering wheel) for this transformation, bringing fresh perspectives and technical leadership to a platform critical to enterprise clients and internal teams alike.## What You'll Do* Develop and maintain scalable robust data delivery systems in Ruby on Rails* Drive innovation and modernization as we overhaul our architecture, enrich platform capabilities, and set the standard for data pipelines at scale.* Make key technical decisions and own solutions end-to-end, from concept to deployment and ongoing operations.* Collaborate closely with product managers, designers, and engineers to scope, estimate, and deliver high-impact projects.* Take part in operational excellence: from implementing canary deployments with Spinnaker, to incident response with incident.io, to proactive monitoring with Datadog.* Help shape team culture through code reviews, pair programming, and knowledge sharing, always striving for collective excellence.* Contribute to a positive, collaborative atmosphere in our beautiful Madison office.## What You'll Bring## Required:* Strong experience building large-scale, high-throughput data pipelines with Ruby.* Experience with queuing/messaging systems (Kafka, SQS, or similar).* Hands-on background with relational and NoSQL databases* Familiarity with modern CI/CD (Github Actions), containerization/deployment (Kubernetes on AWS), and operational tooling (Spinnaker, Datadog, incident.io).* Ability to navigate complex system design and architectural decisions, especially in distributed platforms.* Strong communication and collaboration skills-able to work productively with engineers, product, and design.* Eagerness to mentor, learn, and contribute to a supportive, growth-minded team dynamic.Nice to Have:* Experience with AI-driven data augmentation* Exposure to Java in production environments.* Insights into the challenges of integrating and scaling SaaS systems.* Interest in platform modernization and re-architecture initiatives.* Direct influence on a key global platform with a well-defined, ambitious 3-year roadmap.* Dynamic, collaborative culture where your voice is heard and your work has real impact.* Opportunities for technical and career growth alongside smart, driven teammates.#LI-JH1As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.The US annualized base salary range for this position is $164,000.00-$246,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.**The intelligent heart of customer experience**Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to *************************** with your specific accommodation request. #J-18808-Ljbffr

A cybersecurity leader is seeking a Sales Engineering Manager to lead a team of talented Sales Engineers. The ideal candidate should have a strong technical background in email security and prior management experience. This role involves overseeing daily operations, engaging with customers, and providing leadership in technical sales. It is a remote position available for candidates in the Western U.S., offering competitive compensation and a flexible work environment. #J-18808-Ljbffr

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is looking for a self-starting, responsible, mature, highly-motivated Sales Engineering Manager to lead a team of talented Sales Engineers. The ideal candidate will have a solid technical background in email security and prior experience managing technical sales teams. An ability to “lead from the front” and a willingness to act as both player and coach to help your team secure the technical win will be key to your success. This is a remote position. Candidates should be located in the Western U.S. Your day-to-day Oversee the day-to-day operations of your team of Sales Engineers Resource management - assign projects, accounts, and meetings to sales engineers as required, and resolve scheduling conflicts Work as an individual contributor for key accounts as needed or requested Participate in technical sales calls, and contribute to creating sales and evaluation strategy at the account level. Engage directly with customers in technical or sales escalations, and drive issues to resolution. Provide technical leadership and product expertise to the team as well as the larger sales organization. What you bring to the team Management All aspects of people management, including hiring, development, training, regular 1:1s and annual reviews Hire, train and retain top talent Provide feedback and direction, both positive and constructive, to personnel in a timely manner Build a strong team and provide satisfaction among your team and customers Influence both internal and external C-level executives through presentations and briefings Work collaboratively with other groups, including Sales, Professional Services, Support, Engineering, and Product Management, to ensure effective operation of your team, achieve the technical win, and ensure ongoing customer satisfaction Formulate best practices for presentations, demos, and evaluations as well as overall sales strategy Act as a trusted advisor to higher level management on strategic opportunity reviews, emerging competitive threats, product direction, and establishing sales objectives and strategies Requirements 7-10 years of experience in sales engineering Prior management experience Technical background in messaging and security Experience with both Linux and Windows A thorough background of Internet protocols and how they work (HTTP, SMTP, etc.) Knowledge of networking topology, TCP/IP protocol, and network configuration and components (firewalls, routers, load balancers, etc.) CISSP and related certifications are a plus Bachelor's degree or equivalent work experience Travel is required Why Proofpoint? Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option. Base Pay Ranges SF Bay Area, New York City Metro Area: Base Pay Range: 0.00 - 0.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 0.00 - 0.00 USD All other cities and states excluding those listed above: Base Pay Range: 0.00 - 0.00 USD Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We're driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people. Our BRAVE Values: At Proofpoint, we are BRAVE in everything we do, and our values aren't just words-they shape how we work, collaborate, and grow. We seek people who are bold enough to challenge the status quo, responsive in the face of ever-evolving threats, and accountable for delivering real impact. We value those with a visionary mindset who anticipate what's next and push cybersecurity forward, and we celebrate exceptional execution that ensures we continue to defend data and protect people. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. Find your network, your allies, and your biggest fans. We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed. That's why we offer social circles, sponsored networks, and connection points across and time zones-to help you find your people, build your community, and thrive together. This isn't just a job-it's a mission to protect people and defend data in a world that never slows down. We're building the future of human-centric cybersecurity, and that future belongs to all of us. We take ownership, move fast, and hold ourselves accountable-because that's what it takes to stay ahead. And we do it together, winning as one. Be empowered to reach your full potential through meaningful challenges and personalized support-designed around you and your goals. Whether you're growing as a leader or leveling up from great to exceptional as an individual contributor, we're here to help you get there. #J-18808-Ljbffr

An innovative technology company is seeking a Machine Learning Engineering Manager to lead a talented team focused on developing cutting-edge personalized video recommendations. This role involves defining system architecture, optimizing performance, and driving rapid iterations while maintaining high quality. The ideal candidate will possess deep expertise in machine learning, particularly in recommendation systems, and strong leadership skills to foster a collaborative team culture. Join a forward-thinking organization committed to leveraging technology to enhance communication and self-expression, and make a significant impact on the user experience. #J-18808-Ljbffr

About The Role You will own the vision, strategy, and execution of enterprise-wide automation and AI initiatives across Ironclad's business technology landscape. You'll combine technical depth and hands‑on leadership to deliver scalable automations, AI‑assisted workflows, and governed data integrations that materially improve employee and customer experiences and business velocity. You'll partner with executives and cross‑functional stakeholders to align automation programs with business priorities, lead a high‑performing team, and establish the frameworks, standards, and observability needed to scale safely and reliably. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit ******************* or follow us on LinkedIn. Roles & Responsibilities Define and execute the enterprise automation and AI strategy, balancing hands‑on technical contributions with leadership of cross‑functional initiatives. Own architecture and technical oversight for resilient, observable automation frameworks and AI‑enabled workflows; provide hands‑on guidance in Workato, Glean among others and AI model integration with an emphasis on scalability and governance. Lead enterprise integrations (e.g. GTM, EPD, G&A, Business Technology systems) with a focus on data quality, reusability, and automating business and analytics workflows. Operationalize AI use cases (knowledge retrieval, intelligent triage, automated approvals, autonomous and prompted user workflows) across applications, platforms and AI tools. Establish governance and standards for design, testing, monitoring/observability, and documentation; ensure adherence to security, data governance, and compliance practices. Engage and influence stakeholders/executives to shape priorities and drive adoption of AI‑driven capabilities across functions. Hire, mentor, and retain top talent across automation engineering, analysis, and architecture; promote a culture of innovation, excellence, and accountability. Key Skills 10+ years in automation, integration, or data engineering, including 3+ years in leadership roles. Proven expertise with Workato, Glean, Okta, and enterprise apps such as NetSuite, Salesforce, BambooHR, Engineering and ticketing systems. Strong architectural/automation design skills preferred. Hands‑on technical background in ETL/ELT, data modeling, SQL/T‑SQL, and scripting/developing (e.g., Python, Ruby, or similar). Experience operationalizing automation workflows and AI agentic models for enterprise use cases. Demonstrated strengths in hiring, motivating, and retaining top technical talent. Excellent stakeholder engagement and executive influence; translate business needs into automation/AI strategies with measurable outcomes. Ability to conduct feasibility studies, budgets, and project proposals for enterprise-scale initiatives. Track record introducing innovation in automation and AI while maintaining governance and reliability. Glean Hands‑On administration and API proficiency. Workato Automation Pro certification preferred. Base Salary Range 170,000 - 190,000 The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. US Employee Benefits at Ironclad 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy‑up plan options available. Market‑leading leave policies, including gender‑neutral parental leave and compassionate leave. Family forming support through Maven for you and your partner. Paid time off - take the time you need, when you need it. Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use. Mental health support through Modern Health, including therapy, coaching, and digital tools. Pre‑tax commuter benefits (US Employees). 401(k) plan with Fidelity with employer match (US Employees). Regular team events to connect, recharge, and have fun. And most importantly: the opportunity to help build the company you want to work at. UK Employee-specific benefits are included on our UK job postings. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #J-18808-Ljbffr

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you're buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That's why the world's most transformative organizations, from OpenAI to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We're consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company's Most Innovative Workplaces. Ironclad has also been named to Forbes' AI 50 and Business Insider's list of Companies to Bet Your Career On. We're backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit ******************* or follow us on LinkedIn. The Solution Engineering and Technical Services (SETS) team at Ironclad collaborates closely with prospective customers and Ironclad's Sales, Success, Product and Implementation teams, forming a critical technical overlay to the solution evaluation process. As a Senior Manager within the SETS team at Ironclad, you will report to the global head of SETS and play a pivotal role in driving our sales and success efforts with our Midmarket customers. You will lead a team of highly skilled Solution Engineers (SEs) and will be responsible for enabling them to support our customers, and to act as solution advisors as they evolve their Ironclad-based solutions. The ideal candidate will have a deep understanding of our products and services, extensive experience in sales support, and a proven track record of building and leading successful solution engineering teams. What You Will Be Doing Build, lead, and mentor a high-performing Solution Engineering team. Foster a collaborative and innovative team culture that's positive, motivating, and performance-driven. Serve as a subject matter expert in supporting the sales team throughout the customer lifecycle, ensuring technical alignment with customer needs to help them evolve and expand their use of Ironclad. Work closely with Customer Outcomes leadership to understand business goals and contribute to strategies for establishing and growing customer value realization on the Ironclad platform. Collaborate closely with your peer SETS managers to align on shared strategies, operating models and career paths for the team. Work closely with Sales leadership to understand deal support needs for the Midmarket segment and establish effective and scalable engagement models for deal cycles. Empower your team with scalable systems and repeatable processes to increase their skills, product knowledge, industry knowledge and professional habits. Track and report key growth metrics to assess individual and team performance, and find innovative and creative ways to improve and increase performance. Collaborate with cross-functional teams to align solution engineering efforts with overall business objectives and company priorities. Foster strong collaboration with other departments, including Product Management, Engineering, and Marketing, to drive a unified customer experience. Bring actionable insights back to Ironclad's Product Team to help us evolve our platform from the lens of the customer. Help Ironclad scale through external and internal education and enablement efforts. Share your knowledge! Key Skills 1-3 years of experience leading a solution engineering/architecture team in the Enterprise space, preferably in a B2B SaaS setting. Experience hiring, motivating, and developing a team. Proven track record of successfully supporting scalable deal cycles in Midmarket sales. Strong ability to work with technical and non-technical teams, and ability to translate technical concepts into business value. Excellent communication and presentation skills. Strong listening and ability to understand customers' needs. You think outside the box to solve their challenges and deliver a solution that will drive value for the customer. OTE Range: $180,000- $220,000 per year. The OTE range represents the minimum and maximum of the OTE range for this position based in our San Francisco hub. The OTE offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our OTE is just one component of Ironclad's competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. US Employee Benefits at Ironclad: 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available. Market-leading leave policies, including gender-neutral parental leave and compassionate leave. Family forming support through Maven for you and your partner. Paid time off - take the time you need, when you need it. Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use. Mental health support through Modern Health, including therapy, coaching, and digital tools. Pre-tax commuter benefits (US Employees). 401(k) plan with Fidelity with employer match (US Employees). Regular team events to connect, recharge, and have fun. And most importantly: the opportunity to help build the company you want to work at. UK Employee-specific benefits are included on our UK job postings. #J-18808-Ljbffr

A leading technology company is seeking a Machine Learning Engineering Manager to lead a team in building large scale indexing and ranking systems. The successful candidate will have a profound understanding of machine learning and be able to manage and mentor a collaborative team. Minimum qualifications include a Bachelor's in a related technical field and at least 8 years of relevant industry experience. A focus on user growth through innovative technology and solutions is crucial for this role. The position is based in Seattle and follows a 'default together' policy requiring 4+ days in the office. #J-18808-Ljbffr

A leading technology firm is seeking a Sr. Director of Engineering for Ads in Mountain View, CA. The candidate will lead multiple engineering teams in developing innovative ad solutions to enhance user experience across Samsung's platforms. Responsibilities include managing a significant team of engineers, collaborating with product management, and driving technological innovation in the advertising space. Ideal candidates should have over 14 years of experience in ad tech, strong leadership skills, and a proven track record in product development. #J-18808-Ljbffr

A cybersecurity firm is seeking a Sales Engineering Manager specializing in Adaptive Email Products in San Francisco. This role involves leading a global team, promoting technical excellence, and enhancing customer relationships. Ideal candidates will have 5-10 years in pre-sale technical roles, strong communication skills, and experience in diverse environments. The position offers competitive compensation, comprehensive benefits, and a flexible work environment, including remote options. #J-18808-Ljbffr

A leading cybersecurity firm is seeking a Sales Engineering Manager to lead a team focused on Data Security across the Americas Public Sector and Commercial segments. The role requires coaching and empowering Sales Engineers, engaging with customers, and collaborating across teams to drive technical wins. Candidates should have experience in leading sales engineering teams, a solid background in data security, and the ability to thrive in a dynamic environment. This position offers flexibility in work arrangements and competitive compensation. #J-18808-Ljbffr

A leading cybersecurity company is looking for a Sales Engineering Manager in San Diego, California. This role requires a self-starting individual to lead a team focused on technical sales related to email security. Candidates should possess strong technical backgrounds and have prior management experience, overseeing day-to-day team operations and engaging directly with customers for escalations. This office-based position offers competitive compensation and comprehensive benefits. #J-18808-Ljbffr

A cybersecurity leader based in California is seeking a Sales Engineering Manager to lead a global team and enhance customer relationships. The ideal candidate will have 5-10 years in pre-sale roles and 3-5 years in leadership, with a strong technology affinity. Responsibilities include mentoring Sales Engineers, supporting sales teams, and collaborating with various departments to ensure customer success. This role offers a competitive compensation package and a flexible work environment. #J-18808-Ljbffr

About Us Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact The Role Proofpoint is looking for a self-starting, responsible, mature, highly-motivated Sales Engineering Manager to lead a team of talented Sales Engineers. The ideal candidate will have a solid technical background in email security and prior experience managing technical sales teams. An ability to “lead from the front” and a willingness to act as both player and coach to help your team secure the technical win will be key to your success. Your day-to-day Oversee the day-to-day operations of your team of Sales Engineers Resource management - assign projects, accounts, and meetings to sales engineers as required, and resolve scheduling conflicts Work as an individual contributor for key accounts as needed or requested Participate in technical sales calls, and contribute to creating sales and evaluation strategy at the account level. Engage directly with customers in technical or sales escalations, and drive issues to resolution. Provide technical leadership and product expertise to the team as well as the larger sales organization This is an office based role, with no remote/telecommute options at this time. What you bring to the team Management All aspects of people management, including hiring, development, training, regular 1:1s and annual reviews Hire, train and retain top talent Provide feedback and direction, both positive and constructive, to personnel in a timely manner Build a strong team and provide satisfaction among your team and customers Influence both internal and external C-level executives through presentations and briefings Work collaboratively with other groups, including Sales, Professional Services, Support, Engineering, and Product Management, to ensure effective operation of your team, achieve the technical win, and ensure ongoing customer satisfaction Formulate best practices for presentations, demos, and evaluations as well as overall sales strategy Act as a trusted advisor to higher level management on strategic opportunity reviews, emerging competitive threats, product direction, and establishing sales objectives and strategies Requirements 7-10 years of experience in sales engineering Prior management experience Technical background in messaging and security Experience with both Linux and Windows A thorough background of Internet protocols and how they work (HTTP, SMTP, etc.) Knowledge of networking topology, TCP/IP protocol, and network configuration and components (firewalls, routers, load balancers, etc.) CISSP and related certifications are a plus Bachelor's degree or equivalent work experience Travel is required Why Proofpoint? Competitive compensation Comprehensive benefits Career success on your terms Flexible work environment Annual wellness and community outreach days Always on recognition for your contributions Global collaboration and networking opportunities Our Culture: Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com . How to Apply Interested? Submit your application along with any supporting information- we can't wait to hear from you! Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: 0.00 - 0.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: 0.00 - 0.00 USD All other cities and states excluding those listed above: Base Pay Range: 0.00 - 0.00 USD Equal Opportunity Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability. #J-18808-Ljbffr

eGain is the leader in AI knowledge management solutions for enterprises. As organizations recognize the critical value of trusted knowledge and content feeding AI systems, eGain provides the single source of truth-explainable, reliable, and maintainable-that serves as the repository for all enterprise know-how including SOPs, policy documents, troubleshooting guides, and product information. This foundation enables scalable and effective AI automation of business operations, with customer service as the primary point of ROI. Our solutions power leading companies including JP Morgan, Liberty Mutual, Florida Blue, and Bosch. The Opportunity Join us in reimagining knowledge management as mission-critical infrastructure for the AI-powered enterprise. We're seeking talented, hungry, and bold leaders to shape the future of how enterprises leverage AI and knowledge at scale. Position Overview As Director of Site Reliability Engineering, you will ensure that eGain's AI knowledge management platform operates with the reliability, performance, and resilience that enterprise customers demand. You'll lead the strategy and execution for observability, incident management, capacity planning, and continuous improvement of our production systems. This role is critical as our platform becomes mission-critical infrastructure for the world's leading enterprises. Key Responsibilities Build and lead a world-class SRE organization that ensures exceptional reliability and performance of eGain's cloud services Define and achieve ambitious SLOs/SLAs that meet the demands of enterprise customers operating 24/7 customer service operations Establish comprehensive observability across the platform including monitoring, logging, tracing, and alerting Drive incident response processes, post-mortems, and continuous improvement to prevent recurring issues Lead capacity planning and performance optimization to ensure the platform scales efficiently with customer growth Implement automation for deployment, operations, and remediation to reduce toil and improve reliability Partner with platform and application engineering teams to build reliability into the system from the ground up Champion a culture of reliability engineering across the organization, educating teams on best practices Manage disaster recovery planning and business continuity to protect customer operations Own the technical relationship with customers on reliability and performance topics What We're Looking For 10+ years of experience in software engineering, operations, or SRE roles with 5+ years in SRE leadership Deep expertise in observability tools, monitoring systems, and incident management practices Strong background in distributed systems, cloud infrastructure, and production operations at scale Experience establishing and achieving SLOs/SLAs for enterprise SaaS or mission-critical systems Proficiency with automation, infrastructure-as-code, and modern DevOps/SRE tooling Track record of improving system reliability through data-driven approaches and systematic problem-solving Excellent incident management and crisis leadership skills Strong collaboration abilities and experience partnering with engineering teams to improve reliability Passion for operational excellence and continuous improvement Bold thinking about what's possible in system reliability combined with pragmatic execution Why eGain Ensure the reliability of systems that power customer service for the world's leading enterprises Build SRE practices from the ground up with significant impact and visibility Work with modern cloud technologies and solve complex reliability challenges Lead a team focused on operational excellence and engineering rigor Our Hiring Process is “Easy with eGain”Step 1 Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) Next step Email your resumé to **************** with the position title “Director, Site Reliability Engineering” in the email subject. Compensation Base salary is $250,000 per year. Stock options. Please note that the compensation package can vary based on the candidate's qualifications and experience level. #J-18808-Ljbffr

A leading tech company located in Sunnyvale, California, is looking for a Director of Platform Engineering to architect and lead the development of its AI knowledge management platform. The role requires a minimum of 10 years of software engineering experience, with proven leadership in establishing robust, scalable systems. The successful candidate will drive technical strategy, oversee platform modernization, and build a top-performing engineering team. Competitive salary and stock options included. #J-18808-Ljbffr

eGain is the leader in AI knowledge management solutions for enterprises. As organizations recognize the critical value of trusted knowledge and content feeding AI systems, eGain provides the single source of truth-explainable, reliable, and maintainable-that serves as the repository for all enterprise know-how including SOPs, policy documents, troubleshooting guides, and product information. This foundation enables scalable and effective AI automation of business operations, with customer service as the primary point of ROI. Our solutions power leading companies including JP Morgan, Liberty Mutual, Florida Blue, and Bosch. The Opportunity Join us in reimagining knowledge management as mission-critical infrastructure for the AI-powered enterprise. We're seeking talented, hungry, and bold leaders to shape the future of how enterprises leverage AI and knowledge at scale. Position Overview As Director of Platform Engineering, you will architect and lead the development of the foundational infrastructure that powers eGain's AI knowledge management platform. You'll be responsible for building robust, scalable systems that serve as the backbone for enterprise knowledge operations, ensuring our platform can handle the demands of the world's most sophisticated organizations. Key Responsibilities Lead the design and evolution of eGain's core platform architecture, ensuring scalability, reliability, and performance at enterprise scale Drive the technical strategy for platform services including data storage, compute infrastructure, security, and multi-tenancy Build and mentor a high-performing team of platform engineers who are passionate about solving complex technical challenges Establish engineering excellence through best practices in system design, code quality, testing, and documentation Partner with product leadership to translate business requirements into scalable platform capabilities Own the technical roadmap for platform modernization, including cloud-native architectures and infrastructure-as-code Champion developer productivity by creating internal tools, APIs, and services that accelerate application development Ensure platform compliance with enterprise security, privacy, and regulatory requirements What We're Looking For 10+ years of software engineering experience with 5+ years in engineering leadership roles Master's in Computer Science or a related field from a top-tier US university Deep expertise in distributed systems, microservices architecture, and cloud platforms (AWS, Azure, or GCP) Proven track record of building and scaling platforms that support mission-critical enterprise applications Strong technical foundation in modern platform technologies including containers, orchestration (Kubernetes), and infrastructure automation Experience with data-intensive applications and managing platform performance at scale Excellent communication skills with ability to articulate complex technical concepts to diverse audiences Demonstrated success in building and developing high-performing engineering teams Passion for engineering excellence and continuous improvement Why eGain Be at the forefront of AI and knowledge management innovation Work with enterprise customers who depend on our platform for business-critical operations Shape the infrastructure that powers the AI-powered enterprise Collaborate with talented, mission-driven colleagues Competitive compensation and benefits Our Hiring Process is “Easy with eGain”Step 1 Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) Next step Email your resumé to [emailprotected] with the position title “Director, Platform Engineering” in the email subject. Compensation Base salary is $250,000 per year. Stock options. Please note that the compensation package can vary based on the candidate's qualifications and experience level. #J-18808-Ljbffr

eGain is the leader in AI knowledge management solutions for enterprises. As organizations recognize the critical value of trusted knowledge and content feeding AI systems, eGain provides the single source of truth-explainable, reliable, and maintainable-that serves as the repository for all enterprise know-how including SOPs, policy documents, troubleshooting guides, and product information. This foundation enables scalable and effective AI automation of business operations, with customer service as the primary point of ROI. Our solutions power leading companies including JP Morgan, Liberty Mutual, Florida Blue, and Bosch. The Opportunity Join us in reimagining knowledge management as mission-critical infrastructure for the AI-powered enterprise. We're seeking talented, hungry, and bold leaders to shape the future of how enterprises leverage AI and knowledge at scale. Position Overview As Director of Ecosystem Engineering, you will lead the strategy and execution for connecting eGain's knowledge platform with the broader enterprise technology landscape. You'll be responsible for both “northbound” integrations (how other systems consume eGain's knowledge and AI capabilities) and “southbound” integrations (how eGain ingests content and data from diverse enterprise sources). This role is critical to making eGain the central nervous system for enterprise knowledge. Key Responsibilities Own the vision and technical strategy for eGain's ecosystem connectivity, including APIs, integrations, and data pipelines Lead engineering teams building integrations with CRM systems (Salesforce, ServiceNow), contact centers, content management systems, data warehouses, and AI platforms Design and evolve eGain's API strategy, ensuring our platform offers world-class developer experience and integration capabilities Drive the development of connectors, SDKs, and integration frameworks that enable rapid ecosystem expansion Establish partnerships with engineering teams at key technology partners to build deep, strategic integrations Champion data ingestion architecture that can handle diverse content sources while maintaining quality and governance Build mechanisms for real-time and batch data synchronization across the enterprise technology stack Ensure integration security, data privacy, and compliance across all connectivity points Create exceptional developer documentation, tools, and support for internal and external integration developers What We're Looking For 10+ years of software engineering experience with 5+ years in leadership roles focused on integrations, APIs, or platform ecosystems Deep expertise in integration patterns, API design (REST, GraphQL, webhooks), and enterprise integration platforms Strong understanding of enterprise software ecosystems including CRM, contact center, content management, and data platforms Experience with data integration technologies including ETL/ELT, message queues, and streaming platforms (Kafka, etc.) Proven track record building developer-friendly APIs and integration experiences Technical depth in authentication, authorization, and secure data exchange protocols Excellent partnership skills and ability to work with external technology vendors and partners Strong architectural thinking about how systems should connect and share data Passion for creating seamless integration experiences that “just work” Bold vision for ecosystem strategy combined with pragmatic execution Why eGain Define how AI knowledge management integrates into the enterprise technology ecosystem Build the connective tissue that makes eGain indispensable to our customers Work with leading enterprise platforms and technology partners Solve complex integration challenges at scale Competitive compensation and benefits Our Hiring Process is “Easy with eGain”Step 1 Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) Next step Email your resumé to **************** with the position title “Director, Ecosystem Engineering” in the email subject. Compensation Base salary is $250,000 per year. Stock options. Please note that the compensation package can vary based on the candidate's qualifications and experience level. #J-18808-Ljbffr

A leading cybersecurity company is seeking a Sales Engineering Manager in Boston, MA. This role involves leading a global team of Sales Engineers, supporting pre-sale efforts, and aligning solutions with customer threats. The ideal candidate has significant cybersecurity experience, strong leadership skills, and the ability to foster relationships with clients. Additional perks include competitive compensation, flexible work options, and opportunities for career growth. #J-18808-Ljbffr

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Responsibilities Lead and mentor a Sales Engineering team. For strategic opportunities, discover client requirements to propose tailored propositions. Work with newly developed eGain products to create demo story boards and scripts. Guide and review RFX responses. Experience 5 to 10 years of experience as a sales engineer in enterprise SaaS. Should have managed a team of 4 to 7 sales engineers for at least two years. Proficient in AI, cloud-based solutions, APIs, and integration methodologies. Our Hiring Process is “Easy with eGain”Step 1 Aptitude section - this is a GRE style test (60 minutes or less) Functional section - this is a take-home test Step 2 Panel interview (in-person at eGain Sunnyvale office) Next step Email your resumé to **************** with the position title “Manager, Sales Engineering” in the email subject. This position may involve working on a government contract, requiring US citizenship or a Green Card held for 3 or more years. #J-18808-Ljbffr