Smashburger jobs in Boston, MA

Job Description Our first Smashburger restaurant opened in 2007 with one single notion in mind; to serve a better burger! Smashburger is redefining the better-burger experience with crave-worthy Certified Angus Beef Smashburgers, Big Dogs, and signature sides made with bold, real flavor. For us, food isn't just about talk - it's about taste. Every bite delivers proof, not promises. As a District Manager, you'll oversee multi-unit operations, ensuring consistent excellence across your market. You'll coach and develop high-performing teams, drive operational success, and champion a brand that believes Belief is in the Bite. Better Benefits: Cell phone allowance Medical, Dental and Vision Options* Paid time off - vacation and sick* 401K match (21 and older) One free meal per day Flexible schedules in a fun, family friendly, team environment Fast track for career opportunities *Eligibility based off of time in position and average hours worked District Manager Responsibilities: The District Manager reports to the Sr. Director of Operations and is the primary support for the management teams in This role is focused on building restaurant sales and traffic while delivering a Gold Standard experience for both Smashburger guests and employees. Manage performance of multiple Restaurant General Managers (RGM), Restaurant Managers (RM) and Shift Leaders (SL) for up to 6 restaurants in various markets Promote a fun and positive work environment by being available and visiting restaurants in designated markets an average of four to six days a week Hire & Develop teams to continuously improve processes and procedures Manage the effectiveness of people focused processes and systems Deliver timely performance feedback to team members at all levels Engage in talent review and performance conversations for all RGM/RM/RS in their respective markets Build talent benches by conducting both internal and external interviews Support training and development plans for managers at all levels Guest experiences (NPS, OSAT, loyalty rewards, guest complaints) Training completions Actual labor reporting (time clock accuracy and overtime) Review weekly schedules and staffing needs for the markets Review weekly inventory reporting for the market and coach as needed Consistently check critical processes during routine restaurant visits (CMBS Check Ins) and deliver feedback to the restaurant team Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia Manage critical routines at both the restaurant and market levels Facilitate a minimum of two FSC audits per market each quarter Corporate restaurants: monitor daily deposit tracking Manage Distribution Center processes and communications for the market Shortages Credits Auto shipments Routine report business related expenses Participate in the market bench plan call with Recruiting Human Resources Business Partners (HRBP) and Training Weekly conference calls with SDO and the RGM to review previous week and goals for upcoming week Maintain responsibility for financial performance directly impacting market restaurant operations Coach on the financial analysis of individual restaurants as needed Make recommendations for improvements Support budget planning and routine reviews Analyze trends and actual data to assess and improve restaurant level performance Manage the local store marketing for the market Drive Guest traffic utilizing both internal and external incentive programs District Manager Requirements 3-5 years multi-unit experience in restaurants or 3 years' experience managing a Smashburger restaurant Must have valid driver's license and be able to commute to all corporate Smashburger locations within Boston and the surrounding areas Must successfully complete Smashburger training program Flexible to work nights, weekends, and holidays; must be on call to respond to manager inquiries, employee concerns, emergency situations, etc. Follow Smashburger uniform standards Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations Must be able to travel 80-85% within your markets and occasionally outside of your markets Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams Excellent attention to detail Proven time management, consistency, and organizational skills Highly motivated, self-directed, and results driven Experience in all aspects of new restaurant openings Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs. Ability to work in high temperature We use eVerify to confirm U.S. Employment eligibility.