Patient Care Coordinator
Smile Brands job in Costa Mesa, CA
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
3-5 days a week
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$20-25/hr
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyLead Registered Dental Assistant
Smile Brands job in Pico Rivera, CA
"You belong here with us at Bright Now! Dental!" We're looking for a Registered Dental Assistant professional who will work closely with our Dentist. Our commitment is in everything we do. Smile Brands is strongly rooted in encouraging and empowering people to branch out beyond their comfort zones.
We believe in individual journeys of personal and professional discovery in an environment where people feel safe, supported, welcomed and seen.
Schedule (days/hours)
Monday-Saturday (Fridays off)
Responsibilities
* Prepare treatment rooms and sterilize dental instruments
* Assist the dentist during procedures by handing instruments and ensuring patient comfort
* Take and develop X-rays as needed
* Educate patients on proper oral hygiene and post-procedure care
* Maintain accurate patient records and update charts
* Manage inventory and order dental supplies as required
* Ensure compliance with infection control protocols and safety regulations
* Assist with front office tasks, such as scheduling appointments and processing payments, if needed
* We provide our patients with our core value of the 3 G's: Greeting, Guiding and Gratitude!
Qualifications
* Must have certs to be hired:
* cpr or bls
* registered dental assistant license
* lead rda position
Compensation
$23-$25/hr
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyOperations Manager
Pasadena, CA job
Now is the time to join Hastings Ranch Dental Group and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.
Responsibilities
* Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
* Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
* Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
* Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
* Driving year over year revenue and profit growth
* Management of expenses to achieve monthly goals and budget
* Show proficiency and adherence to cash management and accounting protocols
* How to be the catalyst in team development of the Perfect Patient Experience
* How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
* Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
* Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
* By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
* Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
* Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes
Qualifications
* High school diploma or equivalent
* Five or more years of related work experience in operational management
* Operations Manager Trainee must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a motor vehicle record check at the time of hire
* Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
* In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day
* Travel may be planned or unplanned and is subject to change without notice
Preferred
* Associate degree, Bachelor's degree
* Five or more years of experience leading a team, mentoring and coaching subordinates
Knowledge/Skills/Abilities
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
* Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
* Requires knowledge of Dental Plans,insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
* Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
* Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
* Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
* Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
* Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
* Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
* Ability to interpret and apply policies and procedures
* Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
* Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
* Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs
* Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle tem member relations issues
* Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order
* Demonstrates a strong ability to identify, analyze, and solve problems
* Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused
* Ability to create presentations and use outstanding presentation skills
Work Environment
* The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job
* This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances
* The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members vendors or patients
* While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear
* The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch
* Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Upon completion of the Operations Manager training program, this role will be a salaried position.
Compensation Information
$27.75-$38.75 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplyPhysician-Gastroenterology
Arcadia, CA job
Gastroenterologist in beautiful Arcadia, CA - 13 miles to Los Angeles Arcadia GI Arcadia, CA * Employment Type: Full-Time * Immigration Assistance: Not Specified * Loan Assistance:Not Specified * Practice Type:Not Specified * Academic Opportunity:False * Telemedicine Opportunity:No
* Verified Date:10/21/2025
* Job ID:1218230
* Employer Job ID:700758VF
Apply Now Save Job Block Job Share with a Friend Print
Analyst III, Epic Application HIM Identity and OnBase
Irvine, CA job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Analyst III, Epic Application HIM Identity and OnBase is responsible for the design, build, implementation, and ongoing support of the Epic HIM Identity module. This analyst will also support the OnBase document management system. This role works closely with clinical, revenue and operational stakeholders to optimize workflows, enhance documentation management.
Responsibilities
* Serves as a subject matter expert (SME) for the Epic HIM and Identity application or advanced system features.
* Leads the design, build, and optimization of complex OnBase workflows, document management solutions, and integrations with enterprise applications
* Designs and implements advanced integrations between OnBase and external systems, leveraging APIs, HL7, FHIR, RPA, or middleware tools to streamline business processes and data flow
* Collaborates with cross-functional teams to optimize workflows, integrate Epic with other systems, and enhance user experience
* Owns highly complex projects, such as multi-module implementations or enterprise-wide systems upgrades; leads medium-scale projects, including scoping, design, implementation, testing and go-live support.
* Other duties and responsibilities as assigned.
Required
* Bachelor's degree in IT, healthcare, or a related field (or equivalent experience).
* Multiple Epic certifications or mastery in a key module. OnBase is required. HIM and/or Identity is recommended.
* Epic certification must be current or have been actively utilized within the past two years.
* 3+ years of relevant experience.
* Strong project management and leadership skills.
Preferred
* Professional certifications in healthcare information systems or business applications.
* Experience in managing clinical and business information systems within a healthcare environment.
* Knowledge of dental operations, integrated care delivery systems, and healthcare application ecosystems.
* Demonstrated experience leading patient experience or digital engagement initiatives.
Knowledge/Skills/Abilities
* Strong problem-solving and troubleshooting skills with the ability to analyze complex issues and recommend effective solutions.
* Exceptional interpersonal and communication skills with the ability to collaborate with technical and non-technical stakeholders.
* Demonstrated organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
* Proven ability to work independently as well as within a team environment.
* Customer service-driven mindset with a focus on continuous improvement and operational efficiency.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$103,000.00-$133,000.00 / Annually
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplySupervising Sr, Individual Tax
Irvine, CA job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The primary purpose and function of the Supervising Senior is to help lead the team that oversees individual tax compliance, tax planning, and consulting. The focus of this position is individual tax working directly with key stakeholders (Owner Doctors and Executives).
Responsibilities
* Responsibility to drive the compliance process including review of individual tax returns, estimated tax filings, extensions calculations and related filings, including various state tax return filings.
* Communicate and consult directly with key stakeholders (Owner Doctors and Executives).
* Maintain proficiency with respect to current tax laws and tax law changes including the ability to perform tax research.
* Research and memorandum writing skills are required to help document positions as well as correspond with key stakeholders.
* Display ownership over a group of clients with the support of your managers and directors including tracking and meeting deadlines, and timely correspondence with clients.
* Knowledge and experience of tax issues facing individuals, as well as having strong working knowledge of C-Corps, S-Corps and Partnerships.
* Act as mentor to support and assist in the development and training of staff including direct training and feedback.
* Bring forth ideas to improve processes and materials.
* Maintain an appropriate professional appearance and demeanor in accordance with Company policy.
* Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.
* Other duties as assigned.
Required
* Bachelor's Degree and at least 4 or more years of experience related to individual tax work.
* Experience managing and coaching others.
* This position is an in-person role, 5 days in office.
Preferred
* CPA or EA license
* JD or Master's degree
Knowledge/Skills/Abilities
* Ability to multi-task effectively in a fast-paced environment without compromising the quality of the work.
* Excellent interpersonal, oral and written communication skills.
* Detail oriented, organized, process focused, problem solver, proactive, ambitious, customer service focused.
* Actively share ideas in a constructive and positive manner by listening to and objectively considering ideas and suggestions from others.
* Ability to function effectively in various software systems, such as CCH Axcess, SurePrep with classic Leadsheets, Bloomberg BNA projection software, Microsoft Excel, and various tax research software.
* Ability to prioritize various tasks and projects to meet deadlines.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$116,000.00-$150,000.00 / Annually
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
#LI-PDS
Auto-ApplyReceptionist
Camarillo, CA job
Now is the time to join Camarillo Dental Group and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
* Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
* Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
* Schedule appointments that result in each healthcare provider having a smooth, productive day
* Interact and communicate with patients and guests in the reception area during their wait time
* Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
* Ensure that all tasks on the front office checklist are completed daily
* Post payments to patient accounts in accordance with Company policies
* Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
* Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
* Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
* Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
* Active participant in daily morning huddles, monthly team meetings and any other meetings as required
* Thorough understanding of business imperatives and how the role directly impacts metrics
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
* Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Other duties and responsibilities as assigned
Qualifications
* High School Diploma or general education degree (GED)
Preferred
* Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
* Knowledge of office practices, technology applications and patient insurances
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team
* Ability to manage tasks and time effectively without compromising the quality of the work
* Excellent interpersonal, oral and written communication skills
* Ability to handle and maintain extreme confidentially with patient records
* Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplyRegional Manager, Specialty
Ontario, CA job
Now is the time to join Ontario Smiles Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
The role of the Specialty Regional Manager (SRM) is to coordinate and assist the regional operations team to drive Specialty revenue growth (Hygiene, Pediatric Dentistry, Oral Surgery, Periodontics, Orthodontics, Endodontics, and Implants) and facilitate the establishment of a Specialty marketing strategy for their Region. The SRM ensures each OM operates with a high level of engagement as it relates to Specialty in order to produce the Perfect Patient Experience (PPE) and financial results. The SRM effectively utilizes the resources provided by support departments and ensures each Owner Doctor achieves their practice goals. The SRM is accountable for the Company's achievement of its annual goals for the specialty business unit in a manner consistent with the Company's mission values and strategies.
Responsibilities
* Select and develop Specialty Benefits Coordinators (SBCs)
* Drive year over year Specialty revenue growth both regionally and in each office via same office and new office growth
* Consistently implement standards and best practices as it relates to Specialty
* Provide effective leadership, coaching, and mentoring in an effort to identify and implement opportunities for improvement and to execute best practices
* Participate in Human Resources activities, such as recruiting, selecting, developing talent, performance reviews, salary administration, etc. for subordinate team members
* Coach and mentor less experienced subordinate team members, and create environment for knowledge transfer and cross-training
Qualifications
* 1-2 years of Dental Specialty Operational management and knowledge of recruiting best practices required
* Experience in managing employees and teams
* Bachelor's degree or equivalent combination of education and experience required
* 5-10 years of related Specialty experience or equivalent combination of education and training preferred
* Knowledge of Specialty operational processes
Benefits
* Medical, dental and vision insurance
* Paid time off
* Tuition Reimbursement
* Child care assistance
* 401K
* Paid time to volunteer in your local community
* You may be eligible for additional incentive compensation subject to the rules covering the program
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplyTreatment Coordinator
Smile Brands job in Los Angeles, CA
As a Treatment Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Monday thorugh Friday 9-6 pm
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year of related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Compensation
$20-$23/hour
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplySpecialty Back Office Supervisor
Orange, CA job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Specialty Back Office Supervisor is responsible for recruiting and developing Specialty DAs in their region. They are responsible for managing a team of 10 to 15 Specialty DAs. They will develop their team through effective leadership, coaching, and mentoring. The Specialty Back Office Supervisor will develop a culture where the Specialty DA team is fully integrated at the office level. They will work closely with the Regional Manager of Specialty to ensure the back office is prepared for a successful start up of new specialty services in an office. The position includes daily travel to assigned offices in the region. They are responsible for managing the scheduling of the Specialty DAs and ensuring offices are appropriately staffed. They will conduct regional training to ensure Specialty DAs are in compliance with state and federal mandatory regulations, following best practices, and delivering the PPE. The Specialty Back Office Supervisor is responsible for ensuring their team maintains an appropriate and adequate clinical supply in the dental practice, while simultaneously remaining fiscally responsible. Must support the policies and goals of PDS and thus participate in the growth and future of the company.
Responsibilities
* Create an environment in assigned region that promotes a Specialty culture where Specialty DAs are integrated at the office level.
* Recruit, develop, and manage 10 to 15 Specialty DAs. Contribute to their performance reviews, and conduct performance counseling when appropriate. - Act as a liaison between Field Operations and Specialty Support.
* Work with Regional Manager of Specialty to implement new procedures and best practices at the field level with concurrent accountability.
* Manage scheduling of a master specialty calendar for Specialists and Specialty Assistants, ensuring the offices are appropriately staffed.
* Provide effective leadership, coaching, and mentoring of Specialty DAs in an effort to identify and implement opportunities for improvement and to execute specialty best practices.
* Develop and conduct effective regional training & meetings through the development and execution of outstanding group presentation skills.
* Ensures Specialty DAs maintain strict compliance with State, Federal and other regulations, (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices).
* Ensure Specialty DAs are in compliance with the applicable state's Dental Auxiliaries Table of Permitted Duties.
* Ensure Specialty DAs actively participate in the Perfect Patient Experience by attending to patient's individual concerns and promoting the good qualities of the Specialists.
* Work closely with the GP lead to ensure appropriate and adequate clinical supply and equipment for the Specialists, while simultaneously remaining fiscally responsible.
* Understand what is involved in a successful start-up and roll-out of Specialty services in an office.
* Ensure Specialty DAs have completed all appropriate training as outlined by the Education Development Department.
* Report monthly to the Regional Manager of Specialty detailing accomplishments and areas for improvement. - Maintain an appropriate professional appearance and demeanor in accordance with Company policies. Ensure compliance with Company policies, as well as State, Federal and other regulatory bodies.
* Other duties as assigned by management.
Qualifications
* Equivalent to high school diploma or general education degree (GED); specified training courses as mandated by state for certification, licensure, or registration requirements.
Preferred
* Associate degree, Bachelor's degree, or one-year certificate from an accredited college or technical school, or equivalent combination of education and experience.
Knowledge/Skills/Abilities
* Ability to read, analyze, and interpret documents such as business periodicals, professionals journals, technical procedure manuals, safety rules, operating and maintenance instructions, and governmental regulations.
* Ability to communicate effectively and present information, both verbally and in writing, to patients and co-workers.
* Ability to interpret a variety of instructions furnished in written, verbal, or diagram form.
* Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, decimals, and percentages.
* Ability to compute rate, ratio and percentages, ratios, and proportions to practical situations.
* Three to five years of related Specialty experience.
* One to two years of experience in managing employees and teams.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$68,700.00-$92,700.00 / Annually
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
#LI-PDS
Auto-ApplyDir, Information Assurance and Resilience
Irvine, CA job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Director, Information Assurance & Business Resilience provides strategic leadership and oversight for the organization's information assurance, business continuity, disaster recovery, third-party assurance, internal technical audit, IT governance, and customer assurance programs. This role is responsible for developing, implementing, and maintaining robust frameworks and processes that ensure confidentiality, integrity, and availability of information assets, while supporting regulatory compliance and customer trust. The Director will collaborate across business units, technology teams, and external partners to embed resilience and assurance into all aspects of operations, projects, and technology deployments. The role will also serve as a key point of contact for customer-facing policies, guidance, and assurance activities including all technical compliance, attestation and certification efforts not limited to ISO 27001:2022; ISO 22301:2019; PCI DSS, HIPAA Security & Privacy rule and others as applicable.
This role will be required to communicate directly (verbally, written correspondence and executive reports) to the Executive and Senior Leadership Team, and as such a high degree of competency is required in this area.
Responsibilities
* Leads the development, implementation, and continuous improvement of enterprise-wide information assurance, business continuity, and disaster recovery programs.
* Oversees third-party risk management and assurance, including vendor assessments, contract reviews, and ongoing monitoring.
* Works alongside major incident & problem management SMEs to ensure operational issues and problems are addressed before they become large scale, disruptive incidents.
* Directs internal technical audit activities, ensuring effective controls, risk mitigation, and compliance with regulatory requirements (e.g., HIPAA, PCI-DSS, HITRUST).
* Manages IT governance frameworks, policies, and procedures to support organizational objectives and regulatory compliance.
* Serves as the primary owner of customer assurance programs, including responding to customer inquiries, audits, and requests for information related to security, privacy, and resilience.
* Develops, maintains, and communicates customer-facing policies, standards, and guidance documents.
* Coordinates and leads cross-functional teams in planning, testing, and validating business continuity and disaster recovery plans.
* Evaluates technology solutions using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Determines how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
* Provides training and awareness programs for employees and stakeholders on information assurance, resilience, and compliance topics.
* Monitors emerging risks, technologies, and regulatory changes, and recommend appropriate strategies and solutions.
* Fosters a culture of collaboration, accountability, and continuous improvement across IT and business units.
* Prepares and presents reports, metrics, and recommendations to executive leadership and stakeholders.
* Ensures compliance with Company policies, as well as State, Federal and other regulatory bodies.
* Performs other duties and responsibilities as assigned.
Qualifications
* Bachelor's degree in information security, Computer Science, IT, Engineering, or related discipline.
* 10+ years of progressive experience in information assurance, business continuity, disaster recovery, IT governance, risk management, or related fields.
* Demonstrated success in leading large-scale programs and change management initiatives.
* Experience managing teams and cross-functional projects in complex environments.
* Relevant certifications such as CISSP, CISM, CISA, CBCP, CRISC, or equivalent.
* Strong knowledge of regulatory frameworks (HIPAA, PCI-DSS, HITRUST, etc.) and industry standards.
* Experience with third-party risk management, technical audits, and customer assurance activities.
* Ability to participate in "on-call" duties (24/7) in support of incident and event management escalation.
Preferred
* Master's degree preferred.
* Experience in the healthcare (medical or dental industry), retail or other large enterprise organizations.
* Working knowledge of security management, operational monitoring, TPRM and GRC tools.
* Experience developing and maintaining customer-facing policies and documentation
Knowledge/Skills/Abilities
* Strategic thinker with strong leadership, communication, and organizational development skills.
* Expertise in IT governance, risk management, and compliance.
* Ability to build and motivate high-performing teams.
* Strong project management and resource allocation skills.
* Excellent interpersonal and collaboration skills for partnering with internal and external stakeholders.
* Skilled in negotiation, technical procurement, and contract management.
* Analytical ability to evaluate technology solutions, identify risks, and recommend improvements.
* Ability to synthesize complex data, identify trends, and develop actionable solutions.
* Professional demeanor and commitment to company policies and regulatory requirements.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$194,000.00-$262,000.00 / Annually
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplyDir, Data Analytics
Irvine, CA job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Director, Data Analytics provides strategic leadership and vision for the organization's data analytics function. This role is responsible for developing and executing a comprehensive data analytics strategy that drives business solutions, optimizes performance, and fosters data-driven decision-making across the enterprise. The Director will set corporate strategy, guide the company on leveraging advanced analytical techniques, machine learning, and data visualization to extract actionable insights from complex datasets. This leader collaborates extensively with stakeholders, champions the use of data to identify opportunities for optimization and innovation, and ensures the analytics function directly contributes to achieving organizational objectives.
Responsibilities
* Develop and articulate a comprehensive data analytics strategy and roadmap for the department, aligning with overall organizational goals and objectives, and securing executive approval for strategic initiatives.
* Create the vision and strategy for leveraging data and advanced analytics technologies, and effectively communicate this strategy to business and technical leadership.
* Champion the company's core values ('PDS We Believes') within the Data Analytics department, fostering a culture of collaboration, innovation, and continuous improvement.
* Oversee and be accountable for all assigned data analytics projects and initiatives within the organizational unit, ensuring alignment with strategic priorities and timely delivery.
* Lead the resolution of critical and complex technical or operational problems within the data analytics domain, leveraging deep expertise and strategic thinking.
* Identify and manage risks and issues across data analytics programs and processes, establishing practices to evaluate and improve opportunities and the overall quality of analytical outputs.
* Operate with a high degree of autonomy, receiving assignments in objective-oriented terms and being accountable for achieving strategic outcomes rather than specific tasks.
* Establish, implement, and enforce operating policies and procedures for the data analytics function, ensuring alignment with organizational goals and company policy.
* Coordinate with different functional teams to implement analytical models and monitor their outcomes, ensuring business value realization.
* Other duties and responsibilities as assigned.
Qualifications
* Bachelor's degree in quantitative discipline, Mathematics, Statistics, Computer Science, Finance, Economics or related field of study from an accredited college or university. In lieu of degree, 5+ years of experience in related field.
* 10+ years of experience in data modeling, business intelligence, analytics and/or reporting with at least 6+ years of leadership experience, healthcare or an adjacent industry.
* Demonstrated strong experience using a variety of data mining/data analysis methods, using a variety of data tools, building and implementing models, using/creating algorithms and creating/running simulations.
* Strong experience using a variety of data mining/data analysis methods, data tools, building and implementing models, using/creating algorithms and creating/running simulations.
Preferred
* Master's degree in quantitative discipline, Mathematics, Statistics, Computer Science, Finance, Economics or related field of study from an accredited college or university.
* Demonstrated analytical experience with Epic Clarity & Cosmos
Knowledge/Skills/Abilities
* Technical Proficiency: Strong skills in programming languages like Python, R, and structured query languages (SQL) to manipulate data and draw insights from large data sets.
* Statistical Knowledge: Expertise in statistical methods and data analysis techniques (properties of distributions, statistical tests and proper usage, etc.).
* Machine Learning: Experience with machine learning algorithms and frameworks.
* Data Visualization: Ability to create compelling data visualizations using tools like Excel, Tableau or Power BI
* Communication: Demonstrated excellent written and verbal communication skills, including an ability to present findings to non-technical stakeholders.
* Organized: Ability to plan, track, document, and prioritize concurrent analytical projects.
* Ability to maintain extreme confidentiality with team member records, compensation information, etc.
* Strong problem-solving skills with an emphasis on model development.
* Experience working with and improving data architectures that facilitate the analytical and model building processes.
* Experience using a variety of types of machine learning algorithms: supervised machine learning, unsupervised machine learning, and reinforcement learning, and their real-world advantages/drawbacks.
* A drive to learn and master new technologies and techniques.
* Proven ability to drive business results with data-based insights.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$169,000.00-$227,000.00 / Annually
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplyRegional Collections Clerk
Ontario, CA job
Now is the time to join Ontario Smiles Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
The primary purpose and function of the Regional Collections Clerk is to assist in billing patients and insurance companies for services rendered. The Regional Collections Clerk will record information about financial status and status of collection efforts. The position may also assist in monitoring overdue accounts and update customer billing information.
Responsibilities
* Check portals to ensure missing information is obtained and claims are billed properly.
* Review credit portal to ensure meeting Company's credit goals.
* Update claims portal for past due adjustment requests from CBO.
* Assist in processing the aging collection report to ensure accounts are billed properly to patients and insurance companies.
* Obtain explanation of benefits (EOB) statements and enter claim tracing and insurance company information into system ensuring billing is properly secured.
* Contact insurance carriers ensuring patients balances are secured as appropriate.
* Document all actions on accounts in the system.
* Other duties as assigned by management.
Qualifications
* Equivalent to high school diploma or general education degree (GED), required.
Preferred
* 1-2 Years of related experience in the dental field, preferred.
* Prior experience as a claims auditor within a group practice environment, preferred.
* QSI (Quality Systems Inc.) experience, preferred.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplyDental Assistant
Smile Brands job in Camarillo, CA
"You belong here with us at Johnson Family Dental!" We're looking for a Dental Assistant professional who will work closely with our Dentist. Our commitment is in everything we do. Smile Brands is strongly rooted in encouraging and empowering people to branch out beyond their comfort zones.
We believe in individual journeys of personal and professional discovery in an environment where people feel safe, supported, welcomed and seen.
Schedule (days/hours)
Monday-Thursday 8am-5pm, Friday 7am-4pm
Responsibilities
* Prepare treatment rooms and sterilize dental instruments
* Assist the dentist during procedures by handing instruments and ensuring patient comfort
* Take and develop X-rays as needed
* Educate patients on proper oral hygiene and post-procedure care
* Maintain accurate patient records and update charts
* Manage inventory and order dental supplies as required
* Ensure compliance with infection control protocols and safety regulations
* Assist with front office tasks, such as scheduling appointments and processing payments, if needed
* We provide our patients with our core value of the 3 G's: Greeting, Guiding and Gratitude!
Qualifications
* Must have certs to be hired:
* cpr or bls
* x-ray license
* must have 2 yrs of back-office experience
Compensation
$22-25/hr
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************.
Auto-ApplyAnalyst II, Epic Application Professional Billing and Claims
Irvine, CA job
Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! The Analyst II, Epic Application Professional Billing and Claims is responsible for conducting advanced troubleshooting and root cause analyses. Serves as primary contact for Professional Billing/Claims Epic modules. Works in tandem with operational stakeholders on the design, configuration, and test system workflows.
Responsibilities
* Acts as a primary support contact for Professional Billing and Claims Epic modules.
* Maintains build quality and system functionality.
* Conducts advanced troubleshooting, root cause analysis, and resolution of escalated issues.
* Works closely with operational stakeholders to design, configure, and test system workflows and enhancements.
* Leads small-scale projects such as implementing minor updates or assisting with module upgrades.
* Provides system training and mentoring to new users or junior analysts.
* Other duties and responsibilities as assigned.
Qualifications
* Bachelor's degree in IT, healthcare, or a related field (or equivalent experience).
* Certified in Professional Billing and/or Claims Epic modules; Epic certification must be current or have been actively utilized within the past two years.
* 2+ years of relevant experience.
* Strong analytical and communication skills; ability to work independently on moderately complex tasks.
Preferred
* Professional certifications in healthcare information systems or business applications.
* Experience in managing clinical and business information systems within a healthcare environment.
* Knowledge of dental operations, integrated care delivery systems, and healthcare application ecosystems.
* Demonstrated experience leading patient experience or digital engagement initiatives.
Knowledge/Skills/Abilities
* Strong problem-solving and troubleshooting skills with the ability to analyze complex issues and recommend effective solutions.
* Demonstrated organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines.
* Proven ability to work independently as well as within a team environment.
* Customer service-driven mindset with a focus on continuous improvement and operational efficiency.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$93,000.00-$117,000.00 / Annually
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplyOperations Manager
Palmdale, CA job
Now is the time to join Sierra Commons Dental Group and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
$27.75-$38.75/Hourly
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The OMT is responsible for engaging in and owning their professional development through completing the OM Development Program while being supported by their direct supervisor. This will be done in a variety of ways: through structured curriculum completion, on the job practical application and development meetings. The OMT role is hired with the expectations that each individual will be able to independently manage a dental office in 4-6 months, following timely completion of the OM Development Program.
Responsibilities
* Modeling company culture, values, standards and best operational practices based on the We Believe Behavioral Framework; actively learning how to create an environment that promotes PDS culture and values daily
* Assessment, hiring and retention of right fit team members through comprehensive training, supervision, counseling and coaching
* Assess, investigate, and resolve staff and patient issues by analyzing the facts and circumstances to develop timely, effective, logical yet creative solutions
* Execution of the PDS Operational Model with consistency to meet identified office imperatives in partnership with the Owner Dentist
* Driving year over year revenue and profit growth
* Management of expenses to achieve monthly goals and budget
* Show proficiency and adherence to cash management and accounting protocols
* How to be the catalyst in team development of the Perfect Patient Experience
* How to deliver effective leadership, coaching and mentoring with team members in an effort to identify and implement opportunities for improvement
* Importance of keeping commitments and open communications with direct supervisors that develops trust-based relationships and bringing forth issues and concerns openly and early
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Gains proficiency and understands the tools and resources available with regards to People related functions, such as assessment, hiring, retention, performance evaluation, separation processes and compensation guidance and execution
* Ensure Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Report weekly to Regional Manager detailing accomplishments, areas for improvement, clear performance goals, and effectiveness of systems
* By end of development program, show competency in managing a team of both Front Office and Back Office team members, displaying leadership and team development capabilities
* Develop and implement an office success plan; including development of staff, and office protocols to provide for efficient operations during manager absences
* Other duties and responsibilities as assigned by direct supervisor that will result in improved team member development outcomes
Qualifications
* High school diploma or equivalent
* Five or more years of related work experience in operational management
* Operations Manager Trainee must possess and maintain a valid driver's license and automobile insurance. Driver's license must be verified by completing a motor vehicle record check at the time of hire
* Operations Manager Trainees are required to timely travel to multiple offices per day, in some cases several times per day, and must have reliable means of transportation to travel to assigned offices
* In lieu of a valid driver's license and automobile insurance, Operations Manager Trainee must have reliable means of alternate transportation which would allow for required, timely travel to multiple offices per day, in some cases several times per day
* Travel may be planned or unplanned and is subject to change without notice
Preferred
* Associate degree, Bachelor's degree
* Five or more years of experience leading a team, mentoring and coaching subordinates
Knowledge/Skills/Abilities
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition
* Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
* Requires knowledge of Dental Plans,insurances fees, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements
* Skills required include use of knowledge of all Microsoft Applications, Epic, 1VU, BOX, and use of standard office equipment
* Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
* Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
* Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the organization
* Ability to read, analyze, and interpret common financial reports, and legal documents. Ability to respond to common inquiries from patients, team members, regulatory agencies, vendors, or other members of the business community
* Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
* Ability to interpret and apply policies and procedures
* Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
* Strong sense of personal responsibility for tasks assigned; ability to work with others & accept direction
* Strong commitment to educational advancement. Flexibility in adapting processes to meet unique needs
* Ability to communicate effectively and present information, both verbally and in writing. Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle tem member relations issues
* Organizational ability by demonstrating a systematic approach in carrying out assignments. Very orderly and excels at cutting through confusion and turning chaos into order
* Demonstrates a strong ability to identify, analyze, and solve problems
* Detail oriented, organized, process focused, problem solver, self-motivated proactive, patient focused
* Ability to create presentations and use outstanding presentation skills
Work Environment
* The work environment characteristics described here are representative of what a team member encounters while performing the essential functions of this job
* This is primarily a sedentary office classification but may require field visits and driving. Temperature conditions are controlled with no direct exposure to hazardous physical substances
* The noise level in the work environment is usually low to moderate. There is occasional exposure to irate team members vendors or patients
* While performing the duties of this job, the team member is regularly required to sit, stand, walk, keyboard, to finger, handle, or feel, reach with hands and arms, see, talk and hear
* The team member will frequently lift and/or carry reports, records and other materials that typically weigh less than 40 pounds. The team member is occasionally required to stoop, kneel, bend, or crouch
* Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Upon completion of the Operations Manager training program, this role will be a salaried position.
Compensation Information
$27.75-$38.75 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplyReceptionist
Upland, CA job
Now is the time to join Upland Modern Dentistry. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today! $17.00-$24.00/Hourly
The primary role of the Receptionist involves helping to get patients into the office, connecting with them on the phone or in person and greeting patients and guests in a professional, friendly and hospitable manner. The receptionist should demonstrate a warm and approachable disposition to each patient in every interaction either on the phone or in person consistently providing a Perfect Patient Experience (PPE) and creating Patients for Life (PFL).
Responsibilities
* Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
* Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
* Schedule appointments that result in each healthcare provider having a smooth, productive day
* Interact and communicate with patients and guests in the reception area during their wait time
* Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
* Ensure that all tasks on the front office checklist are completed daily
* Post payments to patient accounts in accordance with Company policies
* Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
* Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
* Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
* Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
* Active participant in daily morning huddles, monthly team meetings and any other meetings as required
* Thorough understanding of business imperatives and how the role directly impacts metrics
* Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
* Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
* Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully
* Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
* Other duties and responsibilities as assigned
Qualifications
* High School Diploma or general education degree (GED)
Preferred
* Prior course work or on-the-job training in the fields or dentistry, insurance, or business
Knowledge/Skills/Abilities
* Knowledge of office practices, technology applications and patient insurances
* Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
* Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)
* Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
* Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition)
* Influencer (active listener/observer of behavior; creates a win/win need for change)
* Self-motivated, reliable individual capable of working independently as well as part of a team
* Ability to manage tasks and time effectively without compromising the quality of the work
* Excellent interpersonal, oral and written communication skills
* Ability to handle and maintain extreme confidentially with patient records
* Organized, detail-oriented individual able to work in a fast-paced environment
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
Compensation Information
$17.00-$24.00 / Hourly
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-ApplyPatient Care Coordinator
Smile Brands job in Irvine, CA
As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.
Schedule (days/hours)
Mon-Sat 9-6/7-4/8-5
Responsibilities
* Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
* Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
* Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism
Qualifications
* At least one year related experience
* Knowledge of dental terminology
* Strong communication and interpersonal skills, with a focus on delivering exceptional customer service
Preferred Qualifications
* Previous experience in a dental or medical office setting
Compensation
$21-23/hr
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyRegistered Dental Assistant
Smile Brands job in Santa Ana, CA
"You belong here with us at Bright Now! Dental!" We're looking for a Registered Dental Assistant professional who will work closely with our Dentist. Our commitment is in everything we do. Smile Brands is strongly rooted in encouraging and empowering people to branch out beyond their comfort zones.
We believe in individual journeys of personal and professional discovery in an environment where people feel safe, supported, welcomed and seen.
Schedule (days/hours)
Monday-Saturday 9am-6pm, 8am-5pm, 7am-3pm
Responsibilities
* Prepare treatment rooms and sterilize dental instruments
* Assist the dentist during procedures by handing instruments and ensuring patient comfort
* Take and develop X-rays as needed
* Educate patients on proper oral hygiene and post-procedure care
* Maintain accurate patient records and update charts
* Manage inventory and order dental supplies as required
* Ensure compliance with infection control protocols and safety regulations
* Assist with front office tasks, such as scheduling appointments and processing payments, if needed
* We provide our patients with our core value of the 3 G's: Greeting, Guiding and Gratitude!
Qualifications
Must have certs to be hired:
* cpr or bls
* rda license
Compensation
$25-$27/hr
About Us
Benefits are determined by employment status/hours worked and include paid time off ("PTO"), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.
Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.
Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at ***********************
Auto-ApplyRegional Collection Specialist
Ontario, CA job
Now is the time to join Ontario Smiles Dentistry and Orthodontics. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!
The primary purpose and function of the Regional Collections Specialist is to effectively assist in collections; coach and train Operation Managers (OM) on the Aging Collection Report to ensure that claims are properly billed to the patients and insurance companies, and ultimately paid. This position partners with the Central Billing Office (CBO), and is proactive in its efforts to ensure insurance companies are billed correctly and promptly, as well as receivables are collected effectively in each office.
Responsibilities
* Weekly, check all portals; (e.g. Request for Information (RI), and Credit and Claims) to ensure that any missing information is obtained, so that the claims are billed properly; review and take necessary action in the credit portal to ensure meeting Company's credit goals, review and take necessary action in the claims portal for any past due adjustment requests from CBO.
* Process the Aging Collection Report ensuring complete accounts are properly billed to the patient and insurance. Not just reviewing a point in time date of service, but examining accounts in its entirety.
* Read and analyze Explanation of Benefits (EOB) statements and adjust accounts according to PDS claims processing criteria, including; claim tracing and contacting insurance carriers and/or ensuring patients balances are secured as appropriate.
* Document all actions on accounts in the system. Maintain effective, ongoing communication with CBO on accounts handled.
* Provide ongoing coaching and training to OM and Benefit Coordinator (BC) one-on-one, or in groups as appropriate.
* Meet monthly with OMs of assigned region to assist with working though credit and collection reports to increase office collection rate.
* Communicate trends and suggestions to improve processes to OMs, Regional Managers (RM), Regional Partners (RP) and CBO. Meet with RM at end of month to review accounts sent to collections over Company approval limits and claim adjustments outside of Company policies.
* Develop systematic approach for process improvement, and effectively coordinate and communicate changes and enhancements.
* Participate in CBO operations call and any other meetings as required.
* Ensure compliance with Company policies as well as State, Federal and other regulatory bodies.
* Maintain an appropriate professional appearance and demeanor in accordance with Company policy.
* Other duties as assigned by management.
Qualifications
* Equivalent to high school diploma or general education degree (GED), required.
* 3-4 Years of related experience in the dental field, required.
Preferred
* Bachelor's degree and 3 to 5 years of related experience, preferred.
* Prior experience as a claims auditor within a group practice environment, preferred.
* QSI (Quality Systems Inc.) experience, preferred.
Benefits
* Medical, dental, and vision insurance
* Paid time off
* Tuition Reimbursement
* 401K
* Paid time to volunteer in your local community
PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.
Auto-Apply