SMOC jobs in Framingham, MA

Summary: The Lead Housing Quality Standard (HQS) Inspector is responsible for conducting any mandatory inspection for all leased units under the Rental Assistance Program in accordance to the Department of Housing and Urban Development (HUD) and Department of Housing and Community Development (DHCD) program guidance. As the Lead HQS Inspector the incumbent is expected to assist the Inspections' Supervisor in providing training to newly hired inspectors and with administrative duties as assigned. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Conduct thorough HUD/DHCD HQS inspections of all SMOC RAPS existing units, potential new units, and the reinspection of those units as required including physical and remote virtual inspections. Verify unit compliance based on health and safety requirements. Verify unit conditions for rent reasonableness comparisons. Enter all inspection data into the MRI Tenmast Software Systems' Inspection module and monitoring information as needed; printing all required inspection-related letters for participating tenants and owners. Assist the Inspection Supervisor in providing "on the job" training for newly hired HQS inspectors in the field Assist the Inspection Supervisor in monitoring the various types of inspections conducted by the HQS Inspection team including remote virtual inspections, re-inspections, inspections conducted using an owner self certification and physical inspections Make recommendations to the Inspection Supervisor on behalf of the HQS inspectors on process and procedure Monitor HQS supplies and make requests to the Program Director on orders for necessary equipment such as gloves, shoe coverings and personal protective equipment as needed Utilize and maintain inspection-related equipment on a regular basis, including camera, hand-held inspection devices or tablets, flashlight, cell phone, tick tester, and inspection-supply cache. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: Education: High school diploma or equivalent Minimum years of related experience: 1-2 years preferred Knowledge of Excel, Windows, Word and PCs, ability to work well in a very high volume and productivity environment, ability to handle potentially stressful situations and sensitivity to the needs of economically- disadvantaged clientele. Valid Mass. driver's license and insurance Mobility to use office machines, sitting, standing, ability to lift archive boxes filled with files. Must meet all required DHCD program certifications within 1 year. Organizational Relationship: Directly reports to HQS Inspection Supervisor. Indirectly reports to Program Director, Assistant Director and Division Director. Direct reports of this position are none. Indirect reports of this position are HQS Inspectors. Physical Requirement: Physical effort required to do the job: Mobility to use office machines, sitting, standing, ability to lift archive boxes filled with files. Working Conditions: This job requires working in many different conditions and places. About 80% of the time is outside the office either on the road or at a tenant's unit. Therefore, conditions range from an office environment to an outdoor environment that can be dirty, wet, cold, hot, difficult and risky. As part of the responsibilities of this position, the Lead Inspector will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Lead Inspector position is eligible to work from home 0% of the week in scheduling coordination with the department manager.

SCHEDULE: Wednesday, Thursday & Friday 6:45 a.m. - 3:15pm, & Saturday & Sunday, 3pm-11pm. Pays $20.35 - $36.00 per hour DOE The Activities Coordinator will be responsible for the overall recreational therapy component of the program at 28 Rockwell St, following the models of Safe Haven. This position provides 24 hours weekly coverage as the Activities Coordinator and 16 hours as Residential Counselor at 414 Harrison Ave. The Activities Coordinator will create and maintain a respectful atmosphere that empowers very chronic, mentally ill participants to reach their highest level of functioning. The goal of the work will be to enhance housing stability and psychosocial rehabilitation. Due to emergency or unforeseen program needs, staff may be temporarily or permanently reassigned to another Safe Haven program at any given time. Requirements Education/Training: Required: * High School Diploma or GED * Valid Massachusetts driver's license Knowledge/Experience: Required: * Minimum of two (2) years prior work experience in a therapeutic setting, community residence or in an inpatient setting * Experience as a team member; familiarity with the concepts of psychosocial rehabilitation and consumer empowerment * Experience conducting groups such as cooking or plant groups; some knowledge of chronic mental illness * Experience with dually diagnosed individuals * Experience assisting people with ADL skills; experience planning recreational activities Preferred: * Previous experience working with a Safe Haven Model

SCHEDULE: 40 hours, Monday - Friday, evenings and weekends (only as needed during inclement weather and as directed by program needs) Pays Starting at $23.48 - $30.00 per hour DEO (Salary ranges provided are based on relevant experience and skill set) LOCATION: 105 Chauncy St and community-based work on the streets of Boston SUMMARY OF THE POSITION: The Outreach Specialist will provide outreach, engagement, and case management services to street sleeping individuals in the city of Boston. This includes the identification of chronically homeless individuals, assessment, service planning, referrals for substance abuse/health/mental health care, and housing placement for targeted clients sleeping on the streets of Boston as part of a two person team. The Outreach Specialist will assess individuals on the streets, assisting with identifying the appropriate level of service need and diverting individuals from homelessness whenever possible. The Outreach Specialist will work closely with the Coordinated Access System to match chronically homeless individuals with needed services and a housing pathway. All Outreach Specialist will possess and exhibit the following competencies in their roles; Client Focus: Provides service excellence to guests. Responds to needs in a timely, professional, helpful, and courteous manner. Keeps guests up to date on progress of services they are receiving and changes that affect them. Appropriately prioritizes needs of guests. Attention to Detail: Works in a conscientious, consistent, and thorough manner. Demonstrates clear understanding of documentation requirements for the Outreach Specialist role and maintains current, accurate documentation. Motivating Clients: Inspires guest commitment to their own development toward autonomy and independent living. Looks for and uses intervention techniques, including motivational interviewing and solution-focused discussions. Acknowledges achievements. Helps guests identify their long-term plans and goals. Maintains and communicates a positive, yet realistic outlook. Uses a variety of approaches to energize and inspire. Requirements EDUCATION/TRAINING: REQUIRED: High School Diploma or GED, AND Minimum of 2 years' experience working with a homeless population and experience delivering community-based case management services to individuals with SUD, COD and SMI Valid MA driver's license in good standing and an acceptable driving record OR A minimum of an Associate Degree or 60 college credits in a human services field or, LADC or, CADC or, One year experience working with a homeless population and experience delivering community- based case management services to individuals with SUD, COD and SMI Valid MA driver's license in good standing and an acceptable driving record KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one year recovery counseling or case client services to a complex and vulnerable population High degree of cultural sensitivity and ability to work effectively with diverse people and situations PREFERRED: Experience with HMIS systems or customer databases Strong demonstrated experience in readily applying both motivational interviewing and stage of change work. Training in and/or experience providing services to racial, cultural and ethnically diverse populations Knowledge of Stage of Change work as it relates to addiction & MH with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders Bilingual (English/Spanish, English/Haitian-Creole) strongly preferred PHYSICAL ABILITIES/SKILLS: REQUIRED: Ability to stand for extended periods of time Ability to lift up to 25 pounds (assisting in physically lifting clients/containers) Ability to stretch and bend Ability to respond safely and quickly in case of emergency situations Ability to travel to and access multiple sites on the streets and within the community Ability to work at a computer for extended periods of time and communicate by telephone Must be able to drive a PSI vehicle for work MENTAL ABILITIES/SKILLS: REQUIRED: Highly developed interpersonal and effective communication skills Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands. The ability to maintain a solution focus in all situations encountered. Highly developed professional boundaries and ethical standards Demonstrated knowledge of and sensitivity and cultural competency around issues related to homelessness, trauma, mental illness, addiction, and diverse vulnerable populations History of effectively working in a team-oriented workplace WORKING CONDITIONS: 65% of the time outreach specialist will be spent outdoors in all types of weather, with much of the time spent walking, standing, or bending 35% of the time the outreach specialist will be working at their desk ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: Case Management/Motivation of Client Actively manage an assigned caseload of chronically homeless, street-sleeping clients with the goal of securing housing, related benefits, and services needed to retain housing and empower clients towards greater self-sufficiency. Maintain a solution focus in all situations. Provide high quality, culturally sensitive, intensive case management while utilizing the evidence-based approaches of motivational interviewing, trauma-informed care, and harm reduction. Provide outreach, engagement, and case management on the streets of Boston as well as in the office. Utilize Trauma-Informed Care when interacting with clients, along with motivational interviewing skills and a Stages of Change framework, to aid clients towards positive outcomes. Assess clients on their vulnerability, chronicity, substance abuse issues, mental health symptoms, legal issues, health care, employment and income, independent living skills, and community engagement using to guide frequency and type of case management intervention. Provide advocacy services with community agencies and other available and appropriate resources, with the goal of supporting each client's personal growth, enhanced independence and access to housing and external services. Demonstrate initiative in exploring existing and potential resources through the development of positive working relationships with service providers in the Greater Boston community. Actively participate in referrals and aftercare/discharge planning to and from treatment programs when appropriate. Work with clients to create and implement client-centered, strength-based individualized plans that have a housing and safety focus. Completing triage assessments to divert persons from homelessness and identifying needed services and a housing pathway upon completion of triage assessment. Work closely with internal and external agencies on housing pathways through the Coordinated Access System towards getting clients off the streets and into housing. Ensure that coordination of services occur in all housing placements. Attention to Detail/Documentation Maintain accurate written records and documentation in accordance with program standards including, but not limited to: individualized plans; guest charts; incident reports; detailed case notes; referrals; and third party billing when applicable. Maintain HMIS records in a timely and accurate fashion and contribute to Annual Progress Reporting when needed. Document all hazardous incidents and intervening appropriately in any unsafe situation. Adhere to all documentation and policy requirements of contractors, authorities and community partners (i.e. Boston Housing Authority, City of Boston, Metro Housing, etc.). Organizational Responsibilities Participate in Outreach team events and activities, contributing positively to daily huddles, case conferences and collaborations with third parties when appropriate. Consistently identify unsafe or potentially unsafe situations and intervene appropriately to maintain a safe and secure environment for self and others. Through daily work, promote a safety-conscious, respectful working environment. Consistently follow PSI and shelter safety policies and procedures. Adhere to TB-testing procedures and complete OSHA trainings. Attend mandatory NARCAN\ Naloxone trainings and administer it to clients as needed. Maintain current certification and attend mandatory trainings in CPR and First Aid and administer life-saving aid to clients as needed. Adhere to the Organization's mandatory training requirements including CPI, CPI refresher courses, Trauma-Informed Care, and any other training required by program management. Drive and maintain eligibility to drive PSI vehicles. The Outreach Specialist will respond to City of Boston 311 calls in all of Boston proper, Jamaica Plain, Roxbury, Mattapan, East Boston, and Logan International Airport. This position will pair up in teams of at least two staff members and utilize the Pine Street Inn vehicles as needed to adequately cover the Greater Boston Area. This position will work closely with program management and the OVAN supervisors to ensure good communication, and coordination of services occurs in response to city and neighborhood requests for services. Outreach Specialists are considered essential employees under PSI's weather emergency policy, reporting for work regardless of adverse weather conditions. Other duties as assigned in order to meet the needs of the organization during pandemics, other public health emergencies, and weather emergencies. INTERNAL CANDIDATES APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTED DATE. Pine Street Inn is an Equal Opportunity/Affirmative Action Employer. Salary Description $23.48 - $30.00 per hour

Summary : Positive and creative leader/team member who provides a nurturing classroom. Planning and implementing developmentally appropriate learning experiences that engage the whole child. Supports the readiness of children through social/emotional, cognitive, physical, and language activities. Establishes and maintains a safe, healthy learning environment. Encourages the involvement of families and strengthens the relationships between children, families and community. Head Start is based on a public- school calendar. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Be knowledgeable and follow SMOC Child Care and Head Start philosophy; as well as all EEC regulations and Head Start performance standards. Runs and facilitates classroom- prepares and implements a successful learning environment that supports and challenges each child's development. Maintains compliance in the classroom and creates a positive environment for the team. Participates in opportunities for staff growth and development. Communicates regularly with teacher, lead teacher, and/or supervisor and shares all pertinent information as quickly as possible. Observes and records children's behavior for the purpose of assessing skills and planning appropriately to meet individual and group needs. Recognizes areas of concern, assists in appropriate intervention or needed referrals and participates in conferences. Assesses classroom needs for equipment, materials and supplies and reports to lead teacher and/or supervisor. Maintains the space, equipment, materials and supplies in a safe, healthy, clean and orderly fashion. Assists in providing accurate and timely reports, record keeping and other documentation required for assigned classroom. Maintains strict adherence to health and safety policies and procedures. Attends all required staff meetings, workshops, trainings, committee meetings and parent functions. Mandated Reporter (51A) training is mandatory for all staff. Responsible for providing positive and supportive relationships by maintaining contact with families by phone calls, conferences, home visits, arrivals & departures, and communicating family volunteer opportunities. Actively supervises children at all times. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with families and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. We do our very best to be consistent with classrooms and sites however, the needs of the children and families may require us to make changes as needed to provide the best quality to our program. Other duties as assigned. Knowledge and Skill Requirements: EEC Lead PS Teacher certificate. Degree in ECE or related field preferred. Must be comfortable working with diverse backgrounds and able to effectively communicate with children, families and co-workers. Bi-lingual skills a plus. Priority given to past or present Head Start parents for positions for which they are qualified in the Head Start program. Organizational Relationship: Directly reports to Center Director and Asst. Director. Indirectly reports to Division Director and Asst. Director. Direct reports of this position are Teachers and Teacher Assistants Physical Requirement: Must be able to handle the physical aspects of the position including the lifting of a child. Recent physical exam determining good health and meeting all EEC requirements. COVID and flu vaccines are strongly encouraged for all staff Working Conditions: As part of the responsibilities of this position, the Teacher Aide will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

SCHEDULE: 40 hours, Monday - Friday, 8:30am - 5:00pm Pays $63,000 - $73,000 Annually (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Research & Quality Improvement Associate supports the Strategy and Planning Department research, evaluation, and quality improvement agenda. This position will contribute to the design and implementation of research and evaluation initiatives (such as surveys, focus groups, and research in partnership with universities), analyze internal and external data, and help translate findings into actionable program improvements. The ideal candidate is detail-oriented, intellectually curious, and passionate about translating insights into action. ESSENTIAL FUNCTIONS: As a contributor to the Strategy and Planning Department's Research and Evaluation Agenda, the Research & Quality Improvement Associate will be responsible for these areas: RESEARCH & EVALUATION: Update and maintain PSI's library of external research, translating research into digestible insights to support our work. Conduct literature review to identify useful findings to support the design and delivery of our programs. Monitor emerging trends and evidence in the field relevant to our work. Identify possible research questions from PSI's Data Think Tank, and other key stakeholders, and scope out and manage projects that will increase our knowledge of how and why our programs are working, and how we can enhance them. Conduct interviews with local and national peer organizations as needed. Assist as needed with analyzing internal performance metrics, identifying trends and gaps. Contribute to the development of reports, briefs, and presentations that summarize findings and guide strategic decision-making. QUALITY IMPROVEMENT: Develop quality improvement plans, track progress and report on improvements. Design and administer surveys with program participants, using a mixture of digital and paper-based tools. Analyze and share results of consumer input and develop recommendations to support consumer satisfaction and outcomes in partnership with program stakeholders. In collaboration with PSI's Consumer Engagement Coordinator, support the collection and integration of lived experience into our program design and delivery ensuring planning is supported by best-practice evidence and the needs of our program participants. Assist in translating findings into actionable recommendations, providing planning and implementation support to programs on initiatives to improve service delivery and outcomes. Requirements QUALIFICATIONS: The person in this position must: Have a good understanding of research methods Be a savvy consumer of data Have a clear commitment to the populations we serve Be able to work as part of a team. EDUCATION/TRAINING: REQUIRED: Bachelor's Degree with two to five (2 - 5) years of database applications and administrative experience, preferably in human services. Training in basic statistics. Proficiency in office software and equipment including Microsoft Office Products (Word, Excel, and Outlook), internet use, telephone systems, and copy/scanner machines. Knowledge of Microsoft Office Suite (such as Excel pivot tables and charts) Ability to deliver results, work independently, and prioritize tasks, strong attention to detail. PREFERRED: Master's Degree with at least three (3) years of database applications and administrative experience, preferably in human services, and training in program evaluation, research methods, or program management, or equivalent professional experience. KNOWLEDGE/EXPERIENCE: REQUIRED: PREFERRED: Experience with designing and implementing surveys. Experience conducting and writing literature reviews. Knowledge of statistical analysis methods. Knowledge of qualitative analysis methods. Strong verbal and written communication skills. Experience with project or workflow management. Bilingual/Bicultural (Spanish or Haitian Creole). Familiarity with housing and homelessness data sources such as the Annual Homeless Assessment Report (AHAR), the Point in Time count, and the U.S. Census. Familiarity with HUD standards for data quality and reporting. Salary Description $63,000 - $73,000

Summary: Responsible for providing health monitoring services to children in the Head Start and Child Care programs. Is knowledgeable about program philosophy and regulations and performance standards applicable to health/family services component of program. Supports and promotes School Readiness for children, families and communities. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Works closely with Family Services Manager, Nurse, Nutritionist, Family Advocates and Home Visitor assuming major role in all health-related matters. Meets regularly with Family Services Manager, Nurse and Nutritionist to monitor progress and identify any issues or concerns with children/families. Reviews all physicals and intakes of children and works to obtain missing health information in order for children to start and/or continue in program. Documents all efforts on contact sheets. Informs Nurse or Nutritionist of any child requiring Asthma or Allergy plans and assists in obtaining the plans. Maintains COPA health tracking systems. Responsible for ongoing documentation of all health-related information of Contact Sheets and filing newly entered medical information (PE, Dental exam, lab test, etc.) in child's original file in classroom. Assists Nutritionist in height and weight measurements of all children twice during school year (fall and spring) Conducts required audio and visual screenings of all children within first 45 days of each child's entry into Head Start program. Coordinates with Nurse regarding referrals and follow-up for any child who fails audio or visual screenings, or who need dental follow up. Documents all efforts and records these in COPA, as well as contact sheets. Is responsible for completing “head checks” of all children in classrooms following any extended school break (one week or more) and documenting in each child's original record. Responsible for completing Safety Checklist in each assigned classroom and returning completed form to Area Director. Shares phone coverage with Family Advocates on a rotating basis. Assists with intakes for new families during the summer months. Provides accurate and timely reports, record keeping and other required paperwork. Maintains good work habits, including attendance and punctuality. Attends all required training, staff meetings, committee meetings. Is aware of community agencies and resources for families. Attends pertinent workshops or trainings. Applies all training to work with families and shares new information with staff. Provides constructive input on policies and procedures affecting job duties. Communicates information effectively, both in written and oral form. Interacts with others in a helpful and courteous manner internally and externally. Works effectively as a member of a team and attends Center Staff Meetings of all assigned classrooms. Participates in supervision, setting goals for growth and striving to achieve them. Attends Family Services Advisory Board meetings in November and May. Maintains confidentiality of client, staff and agency information in accordance with federal and state laws. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: Related Certification or higher Relevant experience preferred Computer skills preferred Bilingual-Spanish and/or Portuguese required Preference in hiring given to past or current Head Start parents. Organizational Relationship: Directly reports to the Family Service Manager Indirectly reports to N/A. Direct reports of this position are N/A. Indirect reports of this position are N/A Physical Requirement: Physical exam by physician every two years. Negative TB screen First Aid Certification Child CPR Certification Valid Driver's License, reliable transportation, and good driving record Working Conditions: As part of the responsibilities of this position, the Health Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Health Specialist, Head Start position is eligible to work from home 0% of the week in scheduling coordination with the department manager.

SCHEDULE: 7 hours, Asleep Overnight Coverage 11:00 p.m. - 7:00 a.m., 1 paid hour each day Pays $16.38 - $19.68 per hour (Salary ranges provided are based on relevant experience and skill set) This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months LOCATION: 51-53 Beals St. Brookline, MA 02446 SUMMARY OF POSITION: Pine Street Inn's Congregate Housing provides comprehensive residential and clinical support services to homeless and chronically homeless tenants. The Live In House Manager contributes to the well-being of the tenants through maintaining the cleanliness of the property, providing asleep overnight coverage and responding to emergency situations as necessary, promoting social interaction and cooperative problem solving and participating in a neighborhood association as a representative of the Pine Street Inn. QUALIFICATIONS: As a condition of employment, in order for Pine Street Inn to be in compliance with regulations pertaining to this housing, the person in this position must have a total annual income equal to or less than sixty (60) percent of the area median income (AMI) as established by HUD. As of July 1, 2019, this amount for a single individual is $56,400.00. This amount may fluctuate from year to year. The person in the position also may not be a full-time student. The prospective Live In House Manager must also be vetted and approved by the select board of the Town of Brookline. Requirements EDUCATION/TRAINING: REQUIRED: High School Diploma or GED English Literacy PREFERRED: Bilingual in English and Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Ability to work well with a diverse population, including formerly chronically homeless persons and those living with co-occurring behavioral health disorders Basic computer literacy Crisis Intervention Skills PREFERRED: Commitment to fostering social interaction and cooperative problem solving among tenants Skills in crisis de-escalation Experience working with chronically homeless, medically vulnerable individuals, with tri-morbidities (mental illness, substance abuse, medically compromised) Familiarity with and commitment to Housing First as a model of permanent, supported, affordable housing Experience with Trauma-Informed Care Salary Description $16.38 - $19.68 Per Hour

Summary: Responsible for Project Based Voucher (PBV) new admissions and Housing Choice Voucher (HCV) intake, processing Contract Rent Increases for PBV, maintaining a small caseload of PBV households, and providing program support of the Program Representatives. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Maintain a small caseload of up to 100 households. Correct all Quality Control errors on a monthly basis. Process Contract Rent Increases for PBVs on Housing Assistance Program (HAP) anniversary date. Receive Project Base Voucher referrals and determine eligibility; track and process new admissions in system and create initial file in 6-tab protocol. Review new admission files for accuracy and completeness, concentrating on proper use of forms, timelines, signatory compliance and file presentation, and process moves using the same review process. Review all Recertification paperwork for accuracy and completeness, concentrating on numeric accuracy, proper use of forms, timeliness, signatory compliance and file presentation. Point person to conduct initial intake and chase of all required documentation for new admission files. Manage timeline and log for incoming reasonable accommodation requests. Coordinate with Program Representatives to process all third-party requests needed including employment, childcare, non-wage sources, unemployment, and child support. Coordinate with RAP Program Representatives to ensure accurate data entry of EOHLC required supplemental information including emergency contacts and language preferences. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: Minimum years of related experience: 1-2 years preferred Knowledge of Excel, Windows, and Word Sensitivity to the needs of economically disadvantaged clientele Knowledge of Federal Section 8 and State MRVP/ AHVP programs Ability to work well in a very high volume and productivity environment Strong verbal and written communication skills Experience with adhering to confidentiality requirements Ability to work within a team Ability to complete complex and detailed tasks in a timely manner; Ability to work independently within a busy and diverse team setting; Experience using computer software to organize, store, and analyze data. Organizational Relationship: Directly reports to Program Manager, Federal Vouchers. Indirectly reports to Assistant Director, Director of Federal Programs, and Division Director. Physical Requirement: Ability to lift 25lbs. Ability to walk up and down stairs. Working Conditions: As part of the responsibilities of this position, the Federal Intake and Support Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Federal Intake and Support Specialist position is eligible to work from home 20% of the week in scheduling coordination with the department manager.

Summary: The Community Kiln is a non-profit ceramic studio under SMOC, South Middlesex Opportunity Council. The Studio Assistant works closely with the Manager in the upkeep and operations of the studio including cleanliness, class preparation and customer service. The Studio Assistant works with studio members, students, instructors and other customers. Studio Assistant may also be called upon to assist with Art Studio Classes. This role reports to the Studio Manager. The ideal candidate is reliable, punctual, artistic, patient and has a positive attitude. The Studio Assistant will often be the sole representative of the kiln. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Maintain studio cleanliness. Upkeep of class glazes and materials. Occasionally mixing slips or oxides. Recycling of clay via hand wedging or the use of a pug mill. Preparing clay and materials for class/workshop use. Checking in students for classes. Assisting customers with project pick-ups. General customer service; Welcoming customers, answering questions, helping them locate items and providing advice and recommendations. Bagging or wrapping workshop items to ensure safe transport. Assisting in finishing (trimming and glazing) and firing of clay projects and clay works for classes and events. Loading/unloading a top loading kiln, as instructed. Maintaining kiln equipment and scraping shelves after use. Assist team at special functions and events as requested. Assist maintenance with clay deliveries, frequently totaling over 1000lbs of clay. Ensure that work is done timely and efficiently. Opening and closing of the studio and monitoring open studio times, as needed. Record social media content. Be comfortable working alone and/or with others. Other duties as assigned. Knowledge and Skill Requirements: A minimum of 2 years' experience in ceramics Basic knowledge of ceramic equipment and processes. Use of power tools/machinery such as a drill and slab roller. Ability to create art in both hand-built and wheel-thrown forms. Knowledge of firing electric kilns and independent loading/unloading kilns. Prior customer service experience. Basic computer proficiency. Strong communication skills. Organized detail and process oriented. Interest in art. Reliable transportation to and from the studio. Organizational Relationship: Directly reports to the Manager, Community Kiln. Physical Requirement: Ability to maintain a clean studio-must be willing to clean on a regular basis. Standing/walking for long periods of time. Ability to carry and move heavy objects (50lbs) Wearing a particulate respirator on the face and safety glasses as required for the glaze and clay recycling. CPR and First Aid certification (will be provided if needed) Working Conditions: As part of the responsibilities of this position, the Assistant, Community Kiln Studio, will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Summary: The Inspections Coordinator is responsible for managing all inspection related scheduling and mailings for new and existing leased units under the Rental Assistance Program in accordance with the U.S. Department of Housing and Urban Development (HUD) and Executive Office of Housing and Livable Communities (formerly DHCD) program guidance. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Day to day interaction with the Rental Assistance Inspection staff. Entering all inspection data into Tenmast/MRI software inspection module and monitoring information as needed; printing and mailing of all required inspection-related letters for participating tenants and owners. Manage the processing of all new unit moves. Maintain files for Lead Paint Letters of Compliance and Property Owner W-9's. Monitor payment suppressions for owners not in compliance with inspection requirements. Attend & participate in Rental Assistance and/or Inspection team meetings as requested and communicate effectively with clients and staff in Rental Assistance and other areas. Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Understanding of HUD HQS/EOHLC inspection requirements of new units, existing units and reinspection of those units as required.

Summary: Ensure the safety and security of the clients and the house during off hours in a recovery-based program for women. Assist clients as needed. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Supervise daily/nightly and weekend activities and clients. Provide Case Management/counseling to individuals in crisis situations. Supervise medication process and times. Supervise client compliance with program rules. Provide assistance in crisis intervention situations and refer clients as needed. Provide safety for all clients by completing hourly safety checks throughout the shift. Contribute to a supportive interpersonal atmosphere and collaborate with staff from COE and Serenity House. Record and file necessary paperwork. Conduct monthly fire drills. Meet bi-weekly for supervision. Must be able to drive the SMOC Program van to transport clients. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: High School Diploma or equivalent. Understanding of the disease concept of addiction. Knowledge of the 12 Step program. Understanding of mental health diagnosis. Strong verbal communication skills. Understanding of Trauma. If working 1st or 2nd shift, must have valid Driver's License and meet insurance standards. Physical Requirements: Ability to drive a van for staff working 1st or 2nd shift. Ability to climb stairs in a residential building. Organizational Relationship: Directly reports to Recovery Specialist Supervisor, or the Program Director Direct reports of this position are none. Working Conditions: Some travel within the state using a company van will be required. This position is located in a residential program which is handicapped accessible. As part of the responsibilities of this position, the Recovery Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

is a one-year appointment* The Planning Advisory Council (PAC) was created by Mayor Michelle Wu in January 2023 to guide a shared vision for a greener, growing, and more family-friendly Boston. Chaired by the Chief of Planning, the Council functions as the City's "built environment Cabinet", bringing together Cabinet Chiefs from departments like Housing, Streets, Arts & Culture, Climate, Economic Opportunity and Inclusion, Operations, Equity and Inclusion, Finance, and more to coordinate major planning and investment decisions across the city. PAC staff form a small, cross-functional division, situated within the City's Planning Department, that helps Boston move its priorities forward - connecting departments, supporting shared initiatives, and shaping policies and programs that affect how people live, work, and move around Boston. We're looking for an entrepreneurial and self-directed Policy Advisor to join our team. This is a full-time, 12-month appointment, ideal for someone who's curious, creative, and excited to work across topic areas - from housing stability and anti-displacement to transportation, climate, and economic development. You'll help shape some of the City's most important work, collaborating with departments and stakeholders to positively impact the lives of Boston residents. This is a nimble role on a small team, well suited to someone who is eager to tackle special priorities as they arise and gain exposure to wide ranging departments and expertise. Responsibilities The Policy Advisor will: * Serve as a 'policy entrepreneur' helping to develop, drive, or guide new initiatives that have emerged as priorities in citywide plans, where a dedicated set of hands is key to building momentum and coordinating across Cabinets. Projects may be aligned with the City's recently approved comprehensive neighborhood plans, Boston's first Anti-Displacement Action Plan, the Franklin Park Action Plan, the Community Safety/Plan to End Violence, or other key planning initiatives. * Build relationships with staff across departments like Housing, Planning, Streets, Small Business, Arts & Culture, Climate, and Economic Opportunity & Inclusion. * Help coordinate workshops, events, or other engagement opportunities with City staff, community partners, and residents. One key priority will be convening quarterly sessions with a newly formed cross-departmental Anti-Displacement Working Group to ensure alignment throughout plan implementation. * Develop public-facing materials that help to improve constituent access to and understanding of city initiatives. * Ensure the PAC's work draws from internal expertise, community input, and best practices from other cities. * Help shape the direction of the PAC's work by participating in internal strategy and reflection. * Pitch in as needed - this is a nimble team responsive to City and community priorities. Minimum Entrance Qualifications What you'll bring/who you are: * Three or more years of experience in relevant fields, such as housing, health, climate, transportation, economic development, planning, policy, or other areas that afford an understanding of the built environment. * Master's degree in a relevant field required. * Excellent communication skills, including experience authoring public-facing reports or other public materials, and an ability to distill complex information into easy-to-understand terms. * Community engagement experience preferred, but not required, with attention to inclusive engagement practices. * Strong analytical skills. * Human-centered, respectful of expertise in all its forms, and adept at building and maintaining strong relationships at all levels within large organizations. * Detail-oriented doer - highly organized, self-directed, and focused on outputs and outcomes. * Nimble and adaptive. Boston residency is required. This is a one-year appointment. Terms:Union/Salary/Grade: Non-Union/$87,500Hours per week: 35

Summary: This position is a valuable member of the treatment team who maintains the continuity of treatment while ensuring the physical safety of the residents during their shifts. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Working directly with residents, their providers, and the pharmacy to coordinate refills Monitoring medication adherence and notifying the Program Director, Clinical director as necessary Maintaining an accurate record of medications which remain in the possession of residents Maintaining accurate documentation of all medications stored and disposed of Ensuring the medication refrigerator is in working condition and monitoring refrigeration temperatures Ensuring smooth return and release of medications at discharge Stocking the medication room with appropriate supplies Checking house supplies and first aid kits for expired medication Assisting with medication disposal on a scheduled basis in accordance with State and federal regulations Regularly cleaning and organizing the medication storage area Orienting new residents to the programs' medication policies and procedures Training new and existing program staff on facility's medication policies and procedures Arranging for program staff to receive Naloxone training and on- going medication education Reporting medication errors and incidents to BSAS and other authorities as required Other duties as assigned. Knowledge and Skill Requirements: Understanding the disease concept of addiction and knowledge of the 12 step programs. High School diploma or equivalent MOP certification Organizational Relationship: Directly reports to Program Director. Physical Requirement: Ability to ascend and descend stairs. Working Conditions: The facility is a non-smoking environment. As part of the responsibilities of this position, the Medication Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Medication Specialist position is eligible to work from home 0% of the week in scheduling coordination with the department manager.

Summary: Oversee coordination of all activities of the Assessment Beds program during his/her shift including, ongoing engagement with clients, crisis management, modeling appropriate client/staff interactions, apply consistency in program implementation, ensuring the safety of clients/staff, and efficient fulfillment of assigned shift responsibilities. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Effectively manage on-duty staff to ensure a safe, respectful atmosphere within the program environment. Ensure that all necessary tasks are carried out on each shift in support of effective program operations including safety and security protocols, meals, client storage, access to belongings and general adherence to the program guidelines. Take an active and participatory role in directly relating to clients throughout the course of the shift in a respectful and dignified manner. Ensure the cleanliness and safety of the facility including light cleaning duties. Assist in the referral process including completing screening intakes as assigned by the Triage Supervisor. Provide assistance in making and monitoring referrals as assigned. Maintain appropriate logs and records as required by program operating protocols. Participate in data entry to ensure full HMIS compliance as assigned. Ensure compliance with federal, state and local laws as well as funding requirements. Provide transportation to clients to and from appointments, as requested by Program Director. Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. Other duties as assigned. Knowledge and Skill Requirements: High School Diploma or equivalent experience required Team oriented Sensitivity to homeless population Ability to interact with individuals at all levels including clients, staff and external service providers. Valid driver's license, reliable transportation & ability to meet insurance standards Organizational Relationship: Directly reports to Triage Services Supervisor. Indirect reports to this position are up to 3 temp staff per shift. Physical Requirement: Ability to lift up to 10lbs. Ability to drive, walk, and bend over. Working Conditions: Light travel is required. As part of the responsibilities of this position, the Shift Leader will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required Remote Work Option: Remote work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Shift Leader position is eligible to work from home 0% of the week in scheduling coordination with the department manager.

The Director of Speechwriting stewards the Mayor's voice and articulates the Mayor's vision in conversation with the people of Boston. In addition to being an excellent writer and editor, skilled in both creative storytelling and logical argumentation, the Director manages the Speechwriting Team and helps shape the Mayor's Office's broader communications strategy. This position reports to the Chief of Communications. Responsibilities * Lead the production process for all remarks as prepared for delivery, talking points, direct-to-camera scripts, and written collateral for the Mayor from initial research to final proof. * Work closely with the Mayor, senior City leadership, as well as external partners and stakeholders to solicit and incorporate feedback on major projects. * Support rapid-response communications for crises demanding real-time remarks or public statements. * Supervise and manage Speechwriting Team members and project timelines. * Perform related work as required. Minimum Entrance Qualifications * Five to seven (5-7) years of full-time, or equivalent part-time, professional speechwriting experience, of which two (2) years were in a supervisory or managerial capacity. * A bachelor's degree is required (with preference for a degree in a related field) and may be substituted for two (2) years of experience. A master's degree in a related field may be substituted for three (3) years of required experience. * Excellent attention to detail; expert command of the English language; an ability to synthesize complex policy issues into clear, concise prose. * Ability to consistently deliver creative, error-free writing in a fast-paced environment while managing multiple projects simultaneously. * Ability to develop and maintain strong working relationships with internal and external subject matter experts and community stakeholders. * Experience with Microsoft Office and Google Workspace tools. Preferred Qualifications: * Knowledge of Boston's neighborhoods, communities, cultures, and history. * Fluency or competency in Spanish, Haitian Creole, Cape Verdean Creole, Mandarin, or Cantonese. BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade: Non-Union/MM2-11 Hours per week: 35

SCHEDULE: 40 hours, Wednesday-Sunday 10:45pm-7:15am Pays $21.40 per hour - For hours worked between 10:45pm-7:15am, you will receive an additional $2.00/hour. This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months LOCATION: 444 Harrison Avenue, Boston, MA (Men's Shelter) SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: High School diploma or GED KNOWLEDGE/EXPERIENCE: Minimum of one (1) year of experience in the Human Services field PHYSICAL ABILITIES/SKILLS: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies MENTAL ABILITIES/SKILLS: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations Ability to use good judgement in stressful or emotionally charged situations The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse Ability to be resilient in difficult and ambiguous situations Ability to handle multiple assignments Ability to communicate clearly both verbally and in writing Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish Administering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 per hour

The Community Healing Response Network (CHRN) is a network of Hospitals, health centers, and community organizations dedicated to supporting individuals and communities heal from incidents of community gun violence. Services are divided into three key areas: Immediate Support, Therapeutic Services, & Community Engagement, and include: Resource Navigation, On-Scene Support, Coping and Healing Groups, Bereavement Services, Behavioral Health Services, Community Engagement & Education. CHRN offers free and confidential services for individuals, families, and communities affected by community violence including: Access to support line 24/7, 365 days a year. Immediate support services for any individual affected by community violence. Support for individuals and families during community events. Events include vigils, memorials, and funeral services. Referral to on-going behavioral health services for individuals and families. Trauma education and support at community meetings. Community outreach to distribute basic trauma health information and support ways to cultivate healing. Community coping and healing groups. CHRN is hiring per diem staff to respond to incidents of community violence. Responders will travel to scenes of community gun violence to support community members and facilitate healing. The required duties of responders are described below. DUTIES The Responder must be available to deploy the per diem response team members to provide PFA and immediately respond to on-call emergencies for crisis response when scheduled for on-call support and management of trauma support line. Provide and enhance immediate and ongoing safety and provide physical and emotional comfort. Calm and orient emotionally overwhelmed or distraught individuals. Help survivors identify immediate needs and concerns and gather additional information as appropriate. Offer practical assistance and information. Connect survivors as soon as possible to social support networks, including family members, friends, neighbors, and community helping resources. Support adaptive coping, acknowledge coping efforts and strengths, and empower survivors. encourage adults, children, and families to take an active role in their recovery. Provide information that may help survivors cope effectively with the psychological impact of disasters. Follow BPHC policies and procedures including HIPAA, complaints and grievances and electronic record keeping. Understand and can apply trauma-informed practice and treatment. Complete all documentation in a timely manner according to specifications. Complete all required training for all Community Based Services employees upon employment and annually thereafter. Provide referral, intake, discharge, and case monitoring information on all clients for inclusion into the appropriate information systems. Attending relevant meetings and training courses as scheduled.

SCHEDULE: 40 hours, Thursday-Monday, 6:45am-3:15PM Pays $21.40 per hour DOE This position carries a retention payment of $3,000.00, $1,000.00 payable at 12 months, and $2,000.00 at 24 months SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description 21.40 per hour

Boston EMS is the provider of emergency medical services for the City of Boston and is a nationally recognized leader in the field of pre-hospital emergency medicine. The department leverages the latest advances in both medicine and technology to bring high-quality, compassionate care to the people of Boston. This position leads and manages technology and information systems for Boston EMS, ensuring the reliability, security, and continuous operation of critical applications and hardware. The role serves as both technical lead and project manager for complex information technology initiatives, aligning system development with EMS operational needs while supervising and supporting the information technology systems team. DUTIES: Oversee Boston EMS' technology and information systems, including procurement, contracts, maintenance, and sustainment. Ensure reliability of all ITS applications and hardware. Serve as the technical lead and department project manager for multiple large-scale complex information technology and system initiatives essential to Boston EMS operations. Understand EMS operational use and ensure deliverables align with current and future needs. Supervise the Boston EMS ITS team, offering support, guidance, and professional development opportunities. Hands on manager, helping support and manage server and desktop hardware, operating systems, and applications for EMS environment. Meet regularly with internal stakeholders, including the Office of the Chief, Electronic Patient Care Report (ePCR) Office, Office of the Medical Director, Field and Dispatch Operations, and Training to effectively understand and address ITS needs. Work closely with BPHC IT services and meet weekly with BPHC Technology Services Director to ensure active communication, alignment and compliance. Promote innovation in the provision of emergency medical services and internal processes through technology and information systems, building upon what is working well, implementing best practices and collaboratively exploring new ideas. Lead efforts to optimize system and data security, as well as continuity of operations, including built-in redundancies and failover plans. Ensure applications critical to EMS operations remain operational 24/7/365. This includes active awareness, accessibility during off hours to address critical issues, and ability to effectively advocate for Boston EMS on matters that present risk to such systems. Support the collaborative development and implementation of data-driven projects. May include creation of databases, reference materials, templates, and reports in various formats, including presentations, data visualization tools, and statistical software programs. Enhance the department's overall analytics, primarily focused on department operations. Serve as a resource and content expert for the department in this process. Build relationships and networks with other city departments to promote collaboration, sharing of best practices and informing city services. Support the collaborative maintenance and enhancements of the department's multiple reporting and data tools. Participate in inter-agency working groups pertinent to information technology services. Work to help BPHC advance as an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy. Performs other duties as required.