SMOC jobs in Framingham, MA - 213 jobs

Full-time Description SCHEDULE: 25 hours, Monday-Friday 3:00pm-8:00pm Pays $23.48 - $28.18 per hour DOE, (Salary ranges provided are based on relevant experience and skill set) The Supportive Housing Case Manager is a non-essential position and will work 100% on site SUMMARY OF POSITION: Supportive Housing provides comprehensive, intensive case management support to homeless and chronically homeless individuals in housing using the Housing First Model promoting long-term stability in housing and the end of homelessness in Boston. The Supportive Housing Case Manager works as part of an intensive case management team serving tenants who may be experiencing untreated mental illness, active drug and alcohol addiction, and other major health challenges. The Case Manager uses a Harm Reduction, Trauma Informed approach to working with participants, including the utilization of Stages of Change Theory and Motivational Interviewing techniques. The Case Manager is responsible for a specific caseload of tenants, and also for collaborating with other Congregate Housing staff on program-wide efforts to stabilize and promote the individual growth of all Congregate Housing tenants. Additional case management responsibilities include but are not limited to: assisting tenants with all required program documentation; assisting tenants with obtaining benefits, health care, educational opportunities, employment opportunities, and legal aid; supporting the development of tenants' activities of daily living skills and creating individual service plans with tenants and maintaining all necessary documentation. QUALIFICATIONS: The Supportive Housing Case Manager must have a clear commitment to the population we serve and be able to work as part of a team. Requirements EDUCATION/TRAINING: REQUIRED: High School Diploma or GED Strong written communication skills Computer Proficiency in Microsoft Office Products PREFERRED: Undergraduate Degree in a related field (i.e. social work, psychology, education, nursing) Bi-lingual - Spanish/English KNOWLEDGE/EXPERIENCE: REQUIRED: Experience working with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders Strong commitment to learning and using Harm Reduction and Motivational Interviewing skills in order to promote improved behavioral health among tenants Knowledge of effective Crisis Intervention techniques and ability to respond appropriately in crisis situations Experience working as part of a team PREFERRED: Experience working with chronically homeless individuals in Housing First programs Knowledge of local care-giving and advocacy resources for people experiencing substance abuse and dependence, mental illness, trauma histories, head injury, medical illness, physical disabilities, relationship violence, criminal and civil justice system involvement Knowledge of government benefits systems, and Boston area service providers Experience with HMIS Salary Description $23.48 - $28.18 per hour

Job DescriptionDescription: SCHEDULE: Monday-Friday, 8:30am - 5:00pm Hybrid working model, 2 days on site, with travel to programs supported. Pays $80,000 - $96,000 annually DOE, (Salary ranges provided are based on relevant experience and skill set) Pine Street Inn began its journey in 1969, offering a safe alternative to the streets of Boston to approximately 200 men suffering from alcoholism. Since then, our comprehensive programs and services have expanded to include housing, emergency services, and workforce development to support nearly 2,000 individuals each day. Our mission is to end homelessness by making permanent housing a reality for all. Employee Engagement Partner: Job Summary: This position supports program and department leaders in ensuring a positive employee experience and engagement. The Employee Engagement Partner is also the point of contact for employees in the given department they support, if there are questions or concerns. This role serves as a conduit, partner and liaison between the department or program they support and the HR Administration team, Talent Acquisition Team, and the Learning and Development team. In order to meet business needs, the work schedule for this role will be M-F from 8:30am-5pm. The Employee Engagement Partner is a critical part of our HR function and to our commitment to a positive employee experience. Responsibilities: Work with colleagues in the HR department in support of agency and department goals. In conjunction with HR colleagues, consistently identify, organize, promote and operationalize approved opportunities to advance or streamline HR process of operations. Facilitate cooperative relationships with all PSI programs and departments. Always model behavior that is in support of PSI values and in compliance with PSI policies. Model discretion and professionalism for all PSI staff at all times. Provide visible, valuable participation in all Pine Street activities including but not limited to general staff meetings, department staff meetings, organization-wide events. Assist in addressing employee relations issues including complex and emotionally charged employee relations issues using expert judgement and guidance. Duties will include, scheduling of meetings, notetaking during meetings, conducting further research or data collection including Dashboard, preparing final corrective action drafts and other employee relations documents. Assist in conducting thorough, effective and objective investigations to conclusion. Assist in coordinating activities to develop the affirmative action policies and the Affirmative Action Plan. Conduct Exit Interviews and oversee exit process for resigning employees. Analyze exit interview data and compile to work with the Senior Director of HR Operations and Engagement to identify trends impacting the larger organization. Ensure that HR policies are communicated and followed and act as advisor when it comes to policy and/or procedure questions. Manage the employee grievances process and protocol. Act as advisor to department and program leaders on writing and delivering performance feedback. Generate and track reports and communications with supervisors and managers to ensure timely and appropriate use of Cornerstone on Demand technology in the provision of employee reviews. Coordinate exceptions and system changes and track exceptions in coordination with Senior Director of HR Operations and Engagement. Facilitate trainings and serve as administrator of the PSI performance management system for assigned departments/programs. Create and maintain communications with supervisors and managers on successful completion of employee performance evaluations. Promote use of performance management technology throughout work with managers. Mediate issues related to workplace disagreements and support program management with facilitation of difficult conversations with staff. Assist program management with development and implementation of personnel related program policies. Partner with HR colleagues in the coordination of activities to enhance employee engagement. Act as the liaison for staff training and development opportunities. Provide information and guidance to the Learning and Development staff on training and staff development needs at assigned programs and departments. Coordinate language translation resources for related documents and meetings as required by program/departments. Participate in various HR programs including orientations, benefits meetings and fairs, performance management meetings and trainings. Participate in cross-training opportunities with other HR team members in order to provide backup and support as requests. Requirements: Qualifications: Minimum of five (5) years of HR generalist experience; or equivalent combination of skills and experience Strong planning and organizational skills; superior interpersonal, verbal and written communications skills Demonstrated experience building strong partnerships with managers to deliver expert HR guidance Demonstrated experience with employee relations matters, including corrective actions, performance management, coaching/training, and leaves of absence administration Have a general understanding of labor law and compliance Highly developed organizational and communication skills, including strong written communication skills Must have good judgement, and be able to handle sensitive or confidential information with discretion Must be approachable with an ability to facilitate, mediate or drive difficult conversations and decisions Flexible, creative approach to problem-solving Ability to display empathy and to reinforce professional boundaries during difficult/stressful conversations Must be able to adapt to competing or changing priorities Must be action oriented and take initiative to address difficult situations Must be able to perform a wide variety of difficult tasks at the same time Must be able to work with diverse constituencies in a stressful environment Experience working in an HR department supporting programs servicing homeless or individuals suffering from complex disabilities and facing significant barriers to housing preferred Successful experience supporting a human/social service, academic department or business unit preferred

Job DescriptionDescription: SCHEDULE: 40 hours, Monday-Friday, 8:00AM-4:30PM, some flexibility required Pays $59,850 - $65,000 annually DOE (Salary ranges provided are based on relevant experience and skill set) LOCATION: 444 Harrison Ave, Boston, MA 02118, and other Pine Street Inn sites as needed. This position works 100% on-site and requires flexibility and mobility. SUMMARY OF THE POSITION: The Supervisor of Employment Supports will supervise and work in collaboration with the Employment and Stabilization Specialists (ESS) & Supported Employment Specialist Team to accomplish employment placement and stabilization goals within the Workforce Development (WFD) program. This position will oversee the day-to-day operations of the employment and stabilization program. Additionally, the Supervisor of Employment Supports will carry a small caseload of trainees they will support in employment and stabilization matters. The Employment teams facilitate job placement, retention, and career advancement for guests, tenants, and trainees enrolled in the Food Services and Housekeeping job training programs, aligning with their economic goals. Additionally, this team works extensively with external stakeholders, cultivating employer relationships to secure hiring commitments trainees. This position will ensure that the Employment teams works in partnership with other Pine Street Inn (PSI) departments and community partners to provide integrated service delivery. QUALIFICATIONS: We are looking for a self-starter who is compassionate and has a good disposition, is flexible, pays attention to safety, is professional and shows initiative. Also important is someone who is focused on job quality and continued improvement, is tolerant, and is committed to department unity and teamwork. Requirements: EDUCATION/TRAINING: REQUIRED: BSW, BA or BS in a human services related field: a degree can be substituted for a High School Diploma and a minimum of six (6) years of experience in a social service setting providing direct care PREFERRED: MSW or a Master's Degree in human services related field Prior experience providing job placement services specifically to adults experiencing homelessness or adults experiencing mental health and/or substance use issues Experience in creating and conducting workshops, developing presentations, and project facilitation Bilingual: Spanish and English KNOWLEDGE/EXPERIENCE: REQUIRED: Two to five years of experience in a related field, depending on education level (see Education/Training Section for details) Minimum of three (3) years leadership and/or supervisory experience High degree of cultural sensitivity and experience working effectively in a diverse environment Knowledge of workforce development principles, theories, and practices, especially as relating to populations with significant barriers to obtaining and sustaining employment Strong computer and math skills, including familiarity with MS Word, Excel, as well as the ability to learn and successfully use HMIS systems and other pertinent databases. Experience in developing partnerships with external agencies and resources Experience with establishing priorities, implementing plans, and meeting deadlines Experience using a creative problem-solving mindset in addressing the barriers affecting vulnerable adults, including mental health and/or substance use issues, housing insecurity, chronic unemployment, and limited education PREFERRED: Prior experience providing job placement services specifically to adults experiencing homelessness or adults experiencing mental health and/or substance use issues Experience in creating and conducting workshops, developing presentations, and project facilitation Bilingual: Spanish and English

Job DescriptionDescription: SCHEDULE: 40 hours, Monday - Friday, 8:30am - 5:00pm Pays $63,000 - $73,000 Annually (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Research & Quality Improvement Associate supports the Strategy and Planning Department research, evaluation, and quality improvement agenda. This position will contribute to the design and implementation of research and evaluation initiatives (such as surveys, focus groups, and research in partnership with universities), analyze internal and external data, and help translate findings into actionable program improvements. The ideal candidate is detail-oriented, intellectually curious, and passionate about translating insights into action. ESSENTIAL FUNCTIONS: As a contributor to the Strategy and Planning Department's Research and Evaluation Agenda, the Research & Quality Improvement Associate will be responsible for these areas: RESEARCH & EVALUATION: Update and maintain PSI's library of external research, translating research into digestible insights to support our work. Conduct literature review to identify useful findings to support the design and delivery of our programs. Monitor emerging trends and evidence in the field relevant to our work. Identify possible research questions from PSI's Data Think Tank, and other key stakeholders, and scope out and manage projects that will increase our knowledge of how and why our programs are working, and how we can enhance them. Conduct interviews with local and national peer organizations as needed. Assist as needed with analyzing internal performance metrics, identifying trends and gaps. Contribute to the development of reports, briefs, and presentations that summarize findings and guide strategic decision-making. QUALITY IMPROVEMENT: Develop quality improvement plans, track progress and report on improvements. Design and administer surveys with program participants, using a mixture of digital and paper-based tools. Analyze and share results of consumer input and develop recommendations to support consumer satisfaction and outcomes in partnership with program stakeholders. In collaboration with PSI's Consumer Engagement Coordinator, support the collection and integration of lived experience into our program design and delivery ensuring planning is supported by best-practice evidence and the needs of our program participants. Assist in translating findings into actionable recommendations, providing planning and implementation support to programs on initiatives to improve service delivery and outcomes. Requirements: QUALIFICATIONS: The person in this position must: Have a good understanding of research methods Be a savvy consumer of data Have a clear commitment to the populations we serve Be able to work as part of a team. EDUCATION/TRAINING: REQUIRED: Bachelor's Degree with two to five (2 - 5) years of database applications and administrative experience, preferably in human services. Training in basic statistics. Proficiency in office software and equipment including Microsoft Office Products (Word, Excel, and Outlook), internet use, telephone systems, and copy/scanner machines. Knowledge of Microsoft Office Suite (such as Excel pivot tables and charts) Ability to deliver results, work independently, and prioritize tasks, strong attention to detail. PREFERRED: Master's Degree with at least three (3) years of database applications and administrative experience, preferably in human services, and training in program evaluation, research methods, or program management, or equivalent professional experience. KNOWLEDGE/EXPERIENCE: REQUIRED: PREFERRED: Experience with designing and implementing surveys. Experience conducting and writing literature reviews. Knowledge of statistical analysis methods. Knowledge of qualitative analysis methods. Strong verbal and written communication skills. Experience with project or workflow management. Bilingual/Bicultural (Spanish or Haitian Creole). Familiarity with housing and homelessness data sources such as the Annual Homeless Assessment Report (AHAR), the Point in Time count, and the U.S. Census. Familiarity with HUD standards for data quality and reporting.

Job DescriptionDescription: SCHEDULE: Monday to Friday 9:00 a.m. to 5:30p.m. Pays $27.00 - $31.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Occupancy Specialist is responsible for maintaining 97% occupancy rate for all housing in the Supported Housing Department. The Occupancy Specialist works cooperatively with housing authorities, housing applicants and their advocates to fill units as quickly as possible while complying with HUD regulations and Fair Housing law. The Occupancy Specialist is responsible for outreach and marketing of vacant units within Pine Street Inn programs, the community at large, and other referral sources. The Occupancy Specialist conducts housing fairs, open houses and other promotional events when needed. The person in this position will travel to sites throughout the Boston metro area to show units to prospective residents. The Occupancy Specialist is also responsible for processing transactions within property management software and for assisting with general office support for the Supported Housing Department. This position is not necessarily solely concerned with Mod Rehab and CoC units. This Occupancy Specialist may also be required to take on responsibilities of other Occupancy Specialist or other Property Management Department staff as necessary. Requirements: EDUCATION/TRAINING: REQUIRED: High School Diploma or equivalent· Valid Massachusetts driver's license in good standing Personal vehicle OR eligibility to drive Pine Street Inn vehicle Have or acquire within one year COS, CPO, or equivalent certification PREFERRED: Strong computer skills including familiarity with management information systems and/or database programs Experience using property management software especially OneSite Bilingual English/Spanish communication skills, both verbal and written KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of property management experience OR Minimum of two (2) years' experience as an advanced administrative professional PREFERRED: Two (2) years of property management experience on leasing team Knowledge of the HUD 4350.3 Multi-Family Section 8 Occupancy Regulations Experience working with people who are experiencing homeless, disabling conditions, substance use disorders Knowledge of the Low-Income Housing Tax Credit Program and the HOME Financing Program.

Job DescriptionDescription: is considered essential in the event of an emergency. Pays$ 23.48 per hour DOE works 100% on site. Program Description: The Stabilization Program is a post-detox enhanced shelter-based SOAP (Structured Outpatient Addictions Program) that provides intensive treatment and support to 50 homeless men with a history of chronic substance abuse. Summary of the position: The Relief Recovery Specialist is responsible for ensuring a safe and secure environment. The Relief Recovery Specialist contributes to supporting the success of the clients in their recovery. Job responsibilities include: conducting searches of clients and their personal property, completing regular rounds, assisting with routine and random drug testing, and responding to emergency/crisis situations. The incumbent will work as a team player by assisting staff in the delivery of client services as needed. Acceptable results of annual CORI reviews will be required of all Relief Recovery Specialists. Requirements: Education/Training: Required: High School Diploma or G.E.D CPR/First Aid and CPI certification or ability to become certified within 30 days of employment PREFERRED: Bachelor's degree Knowledge/Experience: Required: Knowledge and understanding of a professional Code of Ethics Knowledge and understanding of confidentiality and HIPAA laws Excellent critical thinking skills Ability to communicate effectively through reading and writing in a log and using basic computer applications PREFERRED: Previous experience providing direct care in a homeless shelter or similar human service environment Demonstrated effective experience working with populations with co-occurring disorders Knowledge of substance abuse and mental health issues Training in trauma-informed care, crisis prevention, and harm reduction

DUTIES AND RESPONSIBILITIES: Peer Support Specialists function as role models to peers, exhibiting competency in personal recovery and use of coping skills to serve as a consumer advocate and provide consumer information and peer support to help clients move out of shelter and into housing. Responsibilities include: Perform a wide range of tasks to help clients regain independence within the community, regain mastery over their own recovery process, and move out of shelter into permanent housing. Engage and build relationships and rapport with shelter guests, engaging them in Behavioral Health services. Coordinate, plan, and conduct Behavioral Health education classes, groups and events. Assist clients in applying for and obtaining vital documents-including social security cards, IDs, and birth certificates. Assist clients in completing various housing and housing-related applications, including BHA applications. Bring MATCH-enrolled clients on apartment viewings and lease signings as needed. Transport clients to related appointments, including medical, psychiatric, BHA, RMV, social security office, job fairs, furniture bank , etc. Assist clients obtaining any documentation for SSI/SSDI applications. Schedule appointments for clients with key partners and providers including the Mayor's Health Line, community day shelters, Assist in locating clients to inform them of key housing events and opportunities. Accompany staff on wellness checks and other visits requiring multiple staff for safety reasons. Receive certification for peer support from the Department of Mental Health Performs other duties as assigned.

Job DescriptionDescription: SCHEDULE: Wednesday, Thursday & Friday 6:45 a.m. - 3:15pm, & Saturday & Sunday, 3pm-11pm. Pays $20.35 - $36.00 per hour DOE The Activities Coordinator will be responsible for the overall recreational therapy component of the program at 28 Rockwell St, following the models of Safe Haven. This position provides 24 hours weekly coverage as the Activities Coordinator and 16 hours as Residential Counselor at 414 Harrison Ave. The Activities Coordinator will create and maintain a respectful atmosphere that empowers very chronic, mentally ill participants to reach their highest level of functioning. The goal of the work will be to enhance housing stability and psychosocial rehabilitation. Due to emergency or unforeseen program needs, staff may be temporarily or permanently reassigned to another Safe Haven program at any given time. Requirements: Education/Training: Required: High School Diploma or GED Valid Massachusetts driver's license Knowledge/Experience: Required: Minimum of two (2) years prior work experience in a therapeutic setting, community residence or in an inpatient setting Experience as a team member; familiarity with the concepts of psychosocial rehabilitation and consumer empowerment Experience conducting groups such as cooking or plant groups; some knowledge of chronic mental illness Experience with dually diagnosed individuals Experience assisting people with ADL skills; experience planning recreational activities Preferred: Previous experience working with a Safe Haven Model

SCHEDULE: 40 hours, Monday - Friday, evenings and weekends (only as needed during inclement weather and as directed by program needs) Pays Starting at $23.48 - $30.00 per hour DEO (Salary ranges provided are based on relevant experience and skill set) LOCATION: 105 Chauncy St and community-based work on the streets of Boston SUMMARY OF THE POSITION: The Outreach Specialist will provide outreach, engagement, and case management services to street sleeping individuals in the city of Boston. This includes the identification of chronically homeless individuals, assessment, service planning, referrals for substance abuse/health/mental health care, and housing placement for targeted clients sleeping on the streets of Boston as part of a two person team. The Outreach Specialist will assess individuals on the streets, assisting with identifying the appropriate level of service need and diverting individuals from homelessness whenever possible. The Outreach Specialist will work closely with the Coordinated Access System to match chronically homeless individuals with needed services and a housing pathway. All Outreach Specialist will possess and exhibit the following competencies in their roles; Client Focus: Provides service excellence to guests. Responds to needs in a timely, professional, helpful, and courteous manner. Keeps guests up to date on progress of services they are receiving and changes that affect them. Appropriately prioritizes needs of guests. Attention to Detail: Works in a conscientious, consistent, and thorough manner. Demonstrates clear understanding of documentation requirements for the Outreach Specialist role and maintains current, accurate documentation. Motivating Clients: Inspires guest commitment to their own development toward autonomy and independent living. Looks for and uses intervention techniques, including motivational interviewing and solution-focused discussions. Acknowledges achievements. Helps guests identify their long-term plans and goals. Maintains and communicates a positive, yet realistic outlook. Uses a variety of approaches to energize and inspire. Requirements EDUCATION/TRAINING: REQUIRED: High School Diploma or GED, AND Minimum of 2 years' experience working with a homeless population and experience delivering community-based case management services to individuals with SUD, COD and SMI Valid MA driver's license in good standing and an acceptable driving record OR A minimum of an Associate Degree or 60 college credits in a human services field or, LADC or, CADC or, One year experience working with a homeless population and experience delivering community- based case management services to individuals with SUD, COD and SMI Valid MA driver's license in good standing and an acceptable driving record KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one year recovery counseling or case client services to a complex and vulnerable population High degree of cultural sensitivity and ability to work effectively with diverse people and situations PREFERRED: Experience with HMIS systems or customer databases Strong demonstrated experience in readily applying both motivational interviewing and stage of change work. Training in and/or experience providing services to racial, cultural and ethnically diverse populations Knowledge of Stage of Change work as it relates to addiction & MH with individuals experiencing substance abuse, mental illness, trauma, homelessness and/or other complex disorders Bilingual (English/Spanish, English/Haitian-Creole) strongly preferred PHYSICAL ABILITIES/SKILLS: REQUIRED: Ability to stand for extended periods of time Ability to lift up to 25 pounds (assisting in physically lifting clients/containers) Ability to stretch and bend Ability to respond safely and quickly in case of emergency situations Ability to travel to and access multiple sites on the streets and within the community Ability to work at a computer for extended periods of time and communicate by telephone Must be able to drive a PSI vehicle for work MENTAL ABILITIES/SKILLS: REQUIRED: Highly developed interpersonal and effective communication skills Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands. The ability to maintain a solution focus in all situations encountered. Highly developed professional boundaries and ethical standards Demonstrated knowledge of and sensitivity and cultural competency around issues related to homelessness, trauma, mental illness, addiction, and diverse vulnerable populations History of effectively working in a team-oriented workplace WORKING CONDITIONS: 65% of the time outreach specialist will be spent outdoors in all types of weather, with much of the time spent walking, standing, or bending 35% of the time the outreach specialist will be working at their desk ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO: Case Management/Motivation of Client Actively manage an assigned caseload of chronically homeless, street-sleeping clients with the goal of securing housing, related benefits, and services needed to retain housing and empower clients towards greater self-sufficiency. Maintain a solution focus in all situations. Provide high quality, culturally sensitive, intensive case management while utilizing the evidence-based approaches of motivational interviewing, trauma-informed care, and harm reduction. Provide outreach, engagement, and case management on the streets of Boston as well as in the office. Utilize Trauma-Informed Care when interacting with clients, along with motivational interviewing skills and a Stages of Change framework, to aid clients towards positive outcomes. Assess clients on their vulnerability, chronicity, substance abuse issues, mental health symptoms, legal issues, health care, employment and income, independent living skills, and community engagement using to guide frequency and type of case management intervention. Provide advocacy services with community agencies and other available and appropriate resources, with the goal of supporting each client's personal growth, enhanced independence and access to housing and external services. Demonstrate initiative in exploring existing and potential resources through the development of positive working relationships with service providers in the Greater Boston community. Actively participate in referrals and aftercare/discharge planning to and from treatment programs when appropriate. Work with clients to create and implement client-centered, strength-based individualized plans that have a housing and safety focus. Completing triage assessments to divert persons from homelessness and identifying needed services and a housing pathway upon completion of triage assessment. Work closely with internal and external agencies on housing pathways through the Coordinated Access System towards getting clients off the streets and into housing. Ensure that coordination of services occur in all housing placements. Attention to Detail/Documentation Maintain accurate written records and documentation in accordance with program standards including, but not limited to: individualized plans; guest charts; incident reports; detailed case notes; referrals; and third party billing when applicable. Maintain HMIS records in a timely and accurate fashion and contribute to Annual Progress Reporting when needed. Document all hazardous incidents and intervening appropriately in any unsafe situation. Adhere to all documentation and policy requirements of contractors, authorities and community partners (i.e. Boston Housing Authority, City of Boston, Metro Housing, etc.). Organizational Responsibilities Participate in Outreach team events and activities, contributing positively to daily huddles, case conferences and collaborations with third parties when appropriate. Consistently identify unsafe or potentially unsafe situations and intervene appropriately to maintain a safe and secure environment for self and others. Through daily work, promote a safety-conscious, respectful working environment. Consistently follow PSI and shelter safety policies and procedures. Adhere to TB-testing procedures and complete OSHA trainings. Attend mandatory NARCAN\ Naloxone trainings and administer it to clients as needed. Maintain current certification and attend mandatory trainings in CPR and First Aid and administer life-saving aid to clients as needed. Adhere to the Organization's mandatory training requirements including CPI, CPI refresher courses, Trauma-Informed Care, and any other training required by program management. Drive and maintain eligibility to drive PSI vehicles. The Outreach Specialist will respond to City of Boston 311 calls in all of Boston proper, Jamaica Plain, Roxbury, Mattapan, East Boston, and Logan International Airport. This position will pair up in teams of at least two staff members and utilize the Pine Street Inn vehicles as needed to adequately cover the Greater Boston Area. This position will work closely with program management and the OVAN supervisors to ensure good communication, and coordination of services occurs in response to city and neighborhood requests for services. Outreach Specialists are considered essential employees under PSI's weather emergency policy, reporting for work regardless of adverse weather conditions. Other duties as assigned in order to meet the needs of the organization during pandemics, other public health emergencies, and weather emergencies. INTERNAL CANDIDATES APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTED DATE. Pine Street Inn is an Equal Opportunity/Affirmative Action Employer. Salary Description $23.48 - $30.00 per hour

Under the direction of the Elections Commissioner, the Sr. Director of Administration and Finance will provide strategic, administrative, and financial leadership of the Elections Department, including financial management, annual budget planning processes, contracts management, compliance and reporting, and general administration. This position serves in a core leadership role within the Elections Department to support the building and advancement of inclusive management and internal operations systems. The Sr. Director of Administration and Finance will analyze the needs of the department and create long-term plans to support the mission of the Elections Department. The Elections Department facilitates fair and free municipal, state, and federal elections within the City of Boston. Outside of election season, the Department supports eligible Boston voters year-round through registration, education, and an annual census. The Department is committed to cultivating public trust through a lawful, efficient, and accessible election process. The Department works towards a future where every eligible voter in Boston can and chooses to exercise their right to vote. Responsibilities * Under the direction of the Elections Commissioner, leads office functions related to budgeting, financial management, and procurement. * Under the direction of the Elections Commissioner, develops and implements department-wide strategic plans and performance management. * Works closely with the Sr. Personnel Officer to plan and execute functions related to human resources and recruitment, including developing training. * Makes recommendations to improve the administration of the Department. * Supervise, train, and evaluate staff as required. * Required to work any emergency as directed by the Elections Commissioner * Works with Department leadership, City Records leadership, and departments across the City to develop, document, and update policies and procedures consistent with applicable laws, regulations, and policies of the City. * Collaborates effectively with a variety of stakeholders in City departments to create or adjust processes and tools that increase efficiency, better meet policy objectives, and improve constituent experience and satisfaction. * Develops a data-driven culture, data infrastructure, and uses data analysis to inform operational improvement. * Identifies the need for and facilitates the coordination of meetings and workshops with key stakeholders throughout project lifecycles. * Manages deliverables and project execution activities from the initiation phase through post-live support, including needs assessment, build, implementation, analytics, innovation, maintenance, and enhancements. * Administers new programs and transitions new processes to the appropriate City department staff. * Develops process maps/workflows from conducting current state process analysis and redesigns future state processes. * Performs other duties as assigned. Minimum Entrance Qualifications * At least five (5) years of full-time, or equivalent part-time, professional experience in continuous improvement, project management, operations consulting, senior organizational leadership, or related field required. * A Bachelor's degree in public administration or policy, business management, data analysis, industrial engineering, or a related field may be substituted for two (2) years of the required experience. * Strong prior experience with strategic planning, performance management, and implementing culture change, documenting policies and procedures, and working with internal and external stakeholders to drive change is required. * Experience in documenting processes and procedures using flowcharts and other presentation tools is preferred. * Strong interpersonal skills and a willingness to work as part of a team is required. * Demonstrated experience collaborating with multiple stakeholders across organizations. * Dedication to serving the public and City workers, passion for learning, and a desire to make a difference. * Experience in the public sector is highly desired. * Prior experience with operational or continuous improvement programs or projects preferred. * Familiarity with budget, procurement, and financial management is preferred. * Familiarity and expertise in people operations is preferred. * Ability to multitask, identify areas of improvement, establish priorities, and work with a variety of different stakeholders to successfully improve a process. * Ability to exercise good judgment and focus on details as required by the policy and law. * Working knowledge of Microsoft Office and Google Suite. * Boston residency required. BOSTON RESIDENCY REQUIRED. TERMS: Union/Salary Plan/Grade: Non-Union/MM2/10 Hours per week: 35

SCHEDULE: 40 hours, Thursday-Monday 10:45pm-7:15am Pays $21.40 - $30.00 per hour DOE - (Salary ranges provided are based on relevant experience and skill set) - For hours worked between 10:45pm-7:15am, you will receive an additional $2.00/hour. LOCATION: 444 Harrison Avenue, Boston, MA (Men's Shelter) JOB DESCRIPTION: SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements EDUCATION/TRAINING: High School diploma or GED KNOWLEDGE/EXPERIENCE: Minimum of one (1) year of experience in the Human Services field PHYSICAL ABILITIES/SKILLS: Ability to stand for long periods of time Ability to stretch, bend and lift up to (twenty-five) 25 lbs Ability to assist guests up and down stairs, and in-and-out of wheelchairs Ability to respond quickly to emergencies MENTAL ABILITIES/SKILLS: Ability to respond safely, quickly, and calmly in emergencies and to emergency situations Ability to use good judgement in stressful or emotionally charged situations The sensitivity and patience to work with guests suffering from mental illness (many untreated), alcohol and other drug addiction and abuse Ability to be resilient in difficult and ambiguous situations Ability to handle multiple assignments Ability to communicate clearly both verbally and in writing Ability to comprehend and apply Motivational Interviewing and Trauma-Informed Care skills Ability to communicate/speak (as well as to listen) in a non-judgmental manner PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish Administering Narcan and in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources Salary Description $21.40 - $30.00 per hour DOE

The Community Healing Response Network (CHRN) is a network of Hospitals, health centers, and community organizations dedicated to supporting individuals and communities heal from incidents of community gun violence. Services are divided into three key areas: Immediate Support, Therapeutic Services, & Community Engagement, and include: Resource Navigation, On-Scene Support, Coping and Healing Groups, Bereavement Services, Behavioral Health Services, Community Engagement & Education. CHRN offers free and confidential services for individuals, families, and communities affected by community violence including: Access to support line 24/7, 365 days a year. Immediate support services for any individual affected by community violence. Support for individuals and families during community events. Events include vigils, memorials, and funeral services. Referral to on-going behavioral health services for individuals and families. Trauma education and support at community meetings. Community outreach to distribute basic trauma health information and support ways to cultivate healing. Community coping and healing groups. CHRN is hiring per diem staff to respond to incidents of community violence. Responders will travel to scenes of community gun violence to support community members and facilitate healing. The required duties of responders are described below. DUTIES The Responder must be available to deploy the per diem response team members to provide PFA and immediately respond to on-call emergencies for crisis response when scheduled for on-call support and management of trauma support line. Provide and enhance immediate and ongoing safety and provide physical and emotional comfort. Calm and orient emotionally overwhelmed or distraught individuals. Help survivors identify immediate needs and concerns and gather additional information as appropriate. Offer practical assistance and information. Connect survivors as soon as possible to social support networks, including family members, friends, neighbors, and community helping resources. Support adaptive coping, acknowledge coping efforts and strengths, and empower survivors. encourage adults, children, and families to take an active role in their recovery. Provide information that may help survivors cope effectively with the psychological impact of disasters. Follow BPHC policies and procedures including HIPAA, complaints and grievances and electronic record keeping. Understand and can apply trauma-informed practice and treatment. Complete all documentation in a timely manner according to specifications. Complete all required training for all Community Based Services employees upon employment and annually thereafter. Provide referral, intake, discharge, and case monitoring information on all clients for inclusion into the appropriate information systems. Attending relevant meetings and training courses as scheduled.

Design, monitor, and supervise athletic/recreational programs. Responsibilities * Maintains equipment and supplies. * Supervises and makes arrangements for the supervision of scheduled events. * Supervises athletic staff as designated by the Site Administrator. * Publicizes and recruits for athletic/recreational events. * Represents Community Centers at/during events/meetings. * Transports participants to and from events. * Negotiates agreements on gym usage and schedules gym activities. * Performs other related duties as required. Minimum Entrance Qualifications * Two (2) years of experience with public recreation administration and the operation of planned recreational and athletic programs are required. * Familiarity with a broad range of recreation and athletic programs. * Ability to plan, assist, and supervise staff. * Ability to communicate and work with a broad range of people. * Ability to exercise good judgment and focus on detail as required by the job. * Good communication skills. * Experience in coordinating community recreational programs. * Must have and maintain a current Massachusetts Driver's License. * Must be able to work weekends and evenings. C.O.R.I check required. S.O.R.I check required. BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade: SEIU/CC-7 Hours per week: 35

Job DescriptionDescription: SCHEDULE: 40 hours, Thursday-Monday, 6:45am-3:15PM Pays $21.40 - $30 per hour (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Guest Services Specialist (GSS) works from the Pine Street Inn policy and procedures developed to ensure a safe shelter environment for guests and staff. The Guest Services Specialist has a primary focus on the direct care of guests and, as such, responds to guests in a timely and professional manner based on the prioritization of guests' needs. The GSS assists with the development and implementation of a housing pathway by motivating guests to rapidly work on housing and connecting guests to appropriate resources. The Guest Services Specialists will also assist guests in connecting with substance abuse, mental health and medical resources when the shelter cannot safely accommodate a guests needs. The GSS is required to stay energized and focused even when demands are ambiguous and strenuous. The GSS is required to enter data into the Homeless Management Information (HMIS) system and to document reports in keeping with agency policy. The GSS is required to make sound decisions and appropriately seeks guidance from a supervisor. Requirements: EDUCATION/TRAINING: REQUIRED: High School diploma or GED PREFERRED: Valid MA driver's license in good standing Bilingual English/Spanish KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum of one (1) year of experience in the Human Services field PREFERRED: Administering Narcan and CPR in a work setting Knowledge in the areas of addiction, recovery, and mental illness Knowledge of issues pertaining to the homeless Knowledge of area resources

Boston EMS is the provider of emergency medical services for the City of Boston and is a nationally recognized leader in the field of pre-hospital emergency medicine. The department leverages the latest advances in both medicine and technology to bring high-quality, compassionate care to the people of Boston. This position leads and manages technology and information systems for Boston EMS, ensuring the reliability, security, and continuous operation of critical applications and hardware. The role serves as both technical lead and project manager for complex information technology initiatives, aligning system development with EMS operational needs while supervising and supporting the information technology systems team. DUTIES: Oversee Boston EMS' technology and information systems, including procurement, contracts, maintenance, and sustainment. Ensure reliability of all ITS applications and hardware. Serve as the technical lead and department project manager for multiple large-scale complex information technology and system initiatives essential to Boston EMS operations. Understand EMS operational use and ensure deliverables align with current and future needs. Supervise the Boston EMS ITS team, offering support, guidance, and professional development opportunities. Hands on manager, helping support and manage server and desktop hardware, operating systems, and applications for EMS environment. Meet regularly with internal stakeholders, including the Office of the Chief, Electronic Patient Care Report (ePCR) Office, Office of the Medical Director, Field and Dispatch Operations, and Training to effectively understand and address ITS needs. Work closely with BPHC IT services and meet weekly with BPHC Technology Services Director to ensure active communication, alignment and compliance. Promote innovation in the provision of emergency medical services and internal processes through technology and information systems, building upon what is working well, implementing best practices and collaboratively exploring new ideas. Lead efforts to optimize system and data security, as well as continuity of operations, including built-in redundancies and failover plans. Ensure applications critical to EMS operations remain operational 24/7/365. This includes active awareness, accessibility during off hours to address critical issues, and ability to effectively advocate for Boston EMS on matters that present risk to such systems. Support the collaborative development and implementation of data-driven projects. May include creation of databases, reference materials, templates, and reports in various formats, including presentations, data visualization tools, and statistical software programs. Enhance the department's overall analytics, primarily focused on department operations. Serve as a resource and content expert for the department in this process. Build relationships and networks with other city departments to promote collaboration, sharing of best practices and informing city services. Support the collaborative maintenance and enhancements of the department's multiple reporting and data tools. Participate in inter-agency working groups pertinent to information technology services. Work to help BPHC advance as an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy. Performs other duties as required.

Responsible, together with the Program Manager and Site Administrator, for implementing youth programs at the local level. Responsibilities * Developing and implementing a site work plan for the program. * Building relationships with residents, local merchants, courts, police, schools, and other community organizations. * Linking youth with needed services and opportunities in the neighborhood. * Participating in scheduled trainings, workshops, staff and supervisor meetings. * Maintaining records and documents, including individual service plans for program participants; sitting on various local boards as needed. * Performing other related duties as required. Minimum Entrance Qualifications * Two (2) years of experience working with urban youth is required. * Experience in program development and implementation preferred. * Good mediation, facilitation, and listening skills. * Good oral and written English skills. * Ability to exercise good judgment and focus on detail as required by the job. * Must have and maintain a current Massachusetts driver's license. C.O.R.I. & S.O.R.I Check Required. BOSTON RESIDENCY REQUIRED Terms: Union/Salary Plan/Grade: SEIU/CC-8 Hours per week: 35

SCHEDULE: 40 hours, Monday - Friday, 8:30am - 5:00pm Pays $63,000 - $73,000 Annually (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Research & Quality Improvement Associate supports the Strategy and Planning Department research, evaluation, and quality improvement agenda. This position will contribute to the design and implementation of research and evaluation initiatives (such as surveys, focus groups, and research in partnership with universities), analyze internal and external data, and help translate findings into actionable program improvements. The ideal candidate is detail-oriented, intellectually curious, and passionate about translating insights into action. ESSENTIAL FUNCTIONS: As a contributor to the Strategy and Planning Department's Research and Evaluation Agenda, the Research & Quality Improvement Associate will be responsible for these areas: RESEARCH & EVALUATION: Update and maintain PSI's library of external research, translating research into digestible insights to support our work. Conduct literature review to identify useful findings to support the design and delivery of our programs. Monitor emerging trends and evidence in the field relevant to our work. Identify possible research questions from PSI's Data Think Tank, and other key stakeholders, and scope out and manage projects that will increase our knowledge of how and why our programs are working, and how we can enhance them. Conduct interviews with local and national peer organizations as needed. Assist as needed with analyzing internal performance metrics, identifying trends and gaps. Contribute to the development of reports, briefs, and presentations that summarize findings and guide strategic decision-making. QUALITY IMPROVEMENT: Develop quality improvement plans, track progress and report on improvements. Design and administer surveys with program participants, using a mixture of digital and paper-based tools. Analyze and share results of consumer input and develop recommendations to support consumer satisfaction and outcomes in partnership with program stakeholders. In collaboration with PSI's Consumer Engagement Coordinator, support the collection and integration of lived experience into our program design and delivery ensuring planning is supported by best-practice evidence and the needs of our program participants. Assist in translating findings into actionable recommendations, providing planning and implementation support to programs on initiatives to improve service delivery and outcomes. Requirements QUALIFICATIONS: The person in this position must: Have a good understanding of research methods Be a savvy consumer of data Have a clear commitment to the populations we serve Be able to work as part of a team. EDUCATION/TRAINING: REQUIRED: Bachelor's Degree with two to five (2 - 5) years of database applications and administrative experience, preferably in human services. Training in basic statistics. Proficiency in office software and equipment including Microsoft Office Products (Word, Excel, and Outlook), internet use, telephone systems, and copy/scanner machines. Knowledge of Microsoft Office Suite (such as Excel pivot tables and charts) Ability to deliver results, work independently, and prioritize tasks, strong attention to detail. PREFERRED: Master's Degree with at least three (3) years of database applications and administrative experience, preferably in human services, and training in program evaluation, research methods, or program management, or equivalent professional experience. KNOWLEDGE/EXPERIENCE: REQUIRED: PREFERRED: Experience with designing and implementing surveys. Experience conducting and writing literature reviews. Knowledge of statistical analysis methods. Knowledge of qualitative analysis methods. Strong verbal and written communication skills. Experience with project or workflow management. Bilingual/Bicultural (Spanish or Haitian Creole). Familiarity with housing and homelessness data sources such as the Annual Homeless Assessment Report (AHAR), the Point in Time count, and the U.S. Census. Familiarity with HUD standards for data quality and reporting. Salary Description $63,000 - $73,000

Job DescriptionDescription: SCHEDULE: 32 hours, Thursday-Sunday, 10:45 p.m.-7:15 a.m. Pays $21.40 - $30.00 per hour DOE (Salary ranges provided are based on relevant experience and skill set) SUMMARY OF THE POSITION: The Occupancy Specialist will work with the 11-7 Shift Supervisor and ES Data Manager to oversee all aspects of the bed assignment and nightly reconciliation system, including meeting directly with guests and entering daily bed assignments. She or he will also support the triage and intake process, as needed, which may include updating all pertinent intake records, enrollment, assessing vulnerability and making appropriate referrals. The incumbent will work with the Supervisor to assist with training and support for designated staff to ensure consistent bed assignments, data reconciliation and data entry procedures are maintained seven (7) days a week. Working in conjunction with Pine Street Inn's Program Evaluation department, the incumbent will be responsible for producing bed data/census reports to assist the Data Manager and/or Director in preparing daily, weekly, monthly, quarterly and annual reports. The incumbent will provide Clarity orientation to new staff and ongoing technical assistance, when needed, regarding accurate and timely data entry into the PSI's Homeless Management Information System (HMIS), Efforts to Outcomes (Clarity), and other mandated reporting programs/systems. The Occupancy Specialist will work from, adopt and enliven the following principles: Shelter is a temporary safety net, not a home. All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing. Never warehouse or institutionalize our guests in our shelters Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.” Leverage guests' their strengths, assets, and connections to move quickly out of shelters and to any other housing Recognize the impact of violence and victimization on development and coping strategies Employ an empowerment model Maximize guest choices and control over her/his recovery based in a relational collaboration Create an atmosphere that is respectful of the guests' need for safety, respect, and acceptance Emphasize the guests' strengths, highlighting adaptations over symptoms and resilience over pathology Minimize the possibilities of re-traumatization Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background Solicit guest input and involve guests in designing and evaluating services Requirements: EDUCATION/TRAINING: REQUIRED: High school diploma or GED Excellent computer skills PREFERRED: BA in Social Services or related field Training in Customer Service and Trauma Informed Care Database management experience Bilingual, with an emphasis in English and Spanish Experience with Clarity or a Homeless Management Information System KNOWLEDGE/EXPERIENCE: REQUIRED: Minimum two (2) years' experience working with a homeless population, providing direct care and/or referral services to homeless individuals Knowledge of the issues related to homelessness, particularly around housing needs, diversion opportunities, and impacts of head trauma/TBI, mental illness and substance addictions Strong writing, documentation and computer skills Practical experience supporting a homeless male clientele with multiple co-presenting needs High level of computer proficiency in database systems, including data entry, maintenance, quality assurance and report production Strong verbal and written communication skills Strong team approach; record of success working within large, diverse work teams PREFERRED: Significant experience with Clarity, homeless case management, trauma informed care, motivational interviewing, diversion/triage, referral networks, housing resources and services available for homeless men

The Community Health Improvement spring intern will work with the project team for the Boston Community Health Collaborative, a multi-sector partnership including healthcare institutions, community organizations, and public health working to improve the health of Boston residents through aligning health assessment and improvement planning efforts. This internship will provide a hands-on opportunity to gain skills in partnership development, data visualization, public health communications, and research and evaluation. Duties: Works to help BPHC advance as an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy Contribute to the development of promotional materials, like flyers, newsletters, and partner communications toencourage local organizations to join efforts to support healthy, thriving communities. Support outreach to community partners at health systems, city agencies, and community-based organizations to collect meeting feedback and track partner support of CHIP strategies. Contribute to the development of CHIP visuals, one-pagers, StoryMap content, and other communication products for community and partner audiences. Assist in researching evaluation approaches to measuring progress on the Community Health Improvement Plan, including best practices from other cities, states, and national frameworks.