CSR I
SMS Group of Companies job in Detroit, MI
Job DescriptionJob SummaryUnder the direction of the Call Center Supervisor, the CSR I will provide quality and professional customer service for our utility partner's customers. The CSR I will maintain a positive attitude along with providing clear communications as well as knowledge of the programs, which provides each customer with the ultimate customer service experience.
Duties and Responsibilities
Inform customers of the Energy Efficiency program requirements and offerings
Verify customer eligibility
Manage inbound and outbound calls to schedule appointments via the Customer Relationship Management (CRM) application
Log all customer calls in the CRM application and update the application with modifications or changes (i.e., appointments, reschedules, cancellations, and customer incidents) and present status of all current and prospective customers
Meet the established weekly and monthly Key Performance Indicators (KPI's) for enrollments, scheduled appointments, and related program goals
Ensure that an excellent customer service experience is consistently delivered with every customer
Identify, research, and resolve customer issues, and escalate unresolved issues as needed
Effectively and confidentially communicate with customers including written email correspondence
Accurately maintain, update, and secure all call center, customer contact, and data records
Monitor, record and report key program outcomes on a regular basis
Recommend process improvements
Perform related work as required
Minimum Requirements
High school diploma or equivalent
1-2 years related inbound and outbound call center / customer service experience
Effective communications skills (oral and written)
Highly organized and excellent time management skills
Ability to understand and retain basic customer information
Accurate typing and data entry skills
Proficiency in MS Office applications such as Outlook, Excel, and Word
Ability to handle challenging customer situations with poise and professionalism
Knowledge of the energy efficiency industry
Production Worker - 2nd Shift
SMS Group of Companies job in Canton, MI
Job DescriptionPosition Responsibilities:1 Perform manual labor along a production line, operate production line machinery, and may perform minor repairs to parts as necessary.
3 Perform repetitious and previously performed work without supervisory and technical assistance.
4 multi-tasking that requires focused concentration is expected to be learned - must be willing to cross train.
5 Work from verbal or written instructions, work specifications, etc.
; use basic math.
6 Utilize production tools including hand tools and precision devices.
7 Assist in providing on-the-job training to new employees.
8 Comply with general work rules -- responsible for quality of own work, housekeeping of own work area, and to work safely.
9 Follow all applicable TS 16949 and ISO 14001 policies, procedures, and work instructions.
10 Other duties may be assigned as deemed necessary by supervision.
Energy Educator
SMS Group of Companies job in Detroit, MI
Job DescriptionSeeking proven Energy Educator / Service Technician with the technical savvy to assess small business utility customers energy usage, utilizing assessment tools. In addition to educating the utility customer on the findings, and outlining the cost saving projections, the Sales Representative will enroll the Utility customer enroll in Company incentives, and coordinate the installation of Energy Efficiency products.Pay Benefits & Benefits of Energy Educator / Service Technician
Competitive Base Pay + Incentive program
2 Weeks PTO, 10 Paid Holidays
Medical/Dental/Vision Insurance Plan
3K Annual Tuition Reimbursement
401k contribution program
Duties and Responsibilities of Energy Educator / Service Technician
Conduct outreach and education to targeted customers and schedule energy efficiency audits
Perform walk-through audits and record and enter key data points.
Secure Small Business participation in free or rebate program
Enter audit information in energy modeling program
Present audit results and prioritize work scopes for customers
Oversee installations, QAQC after
Maintain sales and closing quotas
Follow-up on any issues with customers after installations
Explain audit results to customers and effectively sell a project
Timely reporting of weekly activities and audit results with reporting Manager
Qualifications of Sales Representative:
High School Diploma
B2B sales with 2-5 years' experience. Some energy sales desired but not required
Strong direct, door-to-door or cold call sales skills (Self-initiation & directive)
Knowledge of Lighting, Energy Efficiency in general in Small Business operates
Valid Michigan Driver's License
Ability to pass the background check and Drug Test
Flyer Distributors
SMS Group of Companies job in Detroit, MI
Now Hiring: Detroit Residents - Detroit based - Flyer Distributor Part-Time | Flexible | Sporadic Schedule
Looking for flexible, project-based work? Join our team as a Flyer Distributor!
Minimal homeowner contact
Collect & upload property info using a smartphone/tablet
Flexible, as-needed schedule
Paid hourly
Perfect for detail-oriented, tech-savvy individuals who want part-time work with flexibility.
General Apply
SMS Group of Companies job in Detroit, MI
Exciting General Labor Opportunities - Full-Time and Temporary Roles Available! Company Overview: Our staffing and recruiting firm specializes in connecting qualified candidates with rewarding job opportunities across a diverse range of industries. We take pride in our ability to match the right people with the right roles, helping our clients and candidates achieve their goals.
Job Summary: We are currently seeking motivated individuals to fill a variety of general labor positions. In this dynamic role, you will have the opportunity to contribute to a wide range of tasks, including driving, grounds keeping, janitorial work, loading, warehousing, and more. Your versatility and willingness to take on diverse responsibilities will be key to your success in this position.
Key Responsibilities:
- Perform general labor duties such as cleaning, maintenance, and material handling
- Operate equipment like forklifts, cranes, and other machinery as needed
- Assist with loading, unloading, and transportation of goods and materials
- Maintain a clean and organized work environment
- Collaborate with team members to ensure efficient and effective task completion
- Adhere to all safety protocols and procedures
Qualifications:
- Minimum 1 year of experience in general labor or a related field
- Proficiency in operating various equipment and machinery, including forklifts and cranes
- Strong attention to detail and the ability to follow instructions
- Excellent communication and teamwork skills
- Reliable transportation and a valid driver's license
- Willingness to work a flexible schedule, including evenings and weekends
Working Conditions:
- Office-based work environment with occasional on-site assignments at client locations
- Ability to lift up to 50 lbs and stand for extended periods
- Potential for exposure to noise, dust, and other environmental factors
Equal Opportunity Employer
Our company is committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, religion, gender, national origin, age, disability, or any other characteristic protected by law.
Field Canvasser_Project Based
SMS Group of Companies job in Detroit, MI
Job Title: Field Canvasser (Project-Based, Sporadic Schedule) We are seeking detail-oriented and tech-savvy Detroit residents to join our team as Field Canvassers. This position is project-based and sporadic, making it an excellent opportunity for those seeking flexible, project-based work.Unlike traditional canvassing roles, this position requires minimal direct interaction with homeowners. Instead, you will primarily be responsible for collecting and uploading property-related information using handheld devices.
Responsibilities:
Visit assigned neighborhoods/areas as directed
Collect and record property details accurately
Upload information and photos using personal handheld devices/software
Ensure data is entered correctly and in a timely manner
Follow assigned routes and project instructions with attention to detail
Requirements:
Must be a resident of the City of Detroit
Computer literate and comfortable using smartphones/tablets
Reliable internet/data access and ability to upload information from the field
Strong attention to detail and accuracy
Ability to work independently and stay organized
Comfortable walking outdoors and working in various weather conditions
Flexible availability for a sporadic schedule (hours vary by project needs)
Schedule & Compensation:
Project-based, on an as-needed basis (no guaranteed weekly hours)
Flexible scheduling
Competitive hourly rate
BULK PICKER-C SHIFT
SMS Group of Companies job in Dearborn, MI
SMS Is looking for Bulk Pickers for a logistic company in Detroit. You will be selecting and preparing large quantities of products, often in bulk packaging, for shipment, requiring high efficiency and accuracy while handling large volumes of items within a warehouse setting.
Shift: CFriday/Saturday 6am-4:30pmSunday/Monday 6:00pm-4:30amPay: $16.50Location: Ford Rd. & Wyoming
Responsibilities:
Stacking
Packaging
Labeling verifying product counts
Ensuring proper container preparation for bulk shipments.
Qualifications:
2 years of warehousing and logistics experience
Pass a Background
C Crew Forklift Operator -Detroit
SMS Group of Companies job in Dearborn, MI
SMS IS HIRING!! We are currently recruiting for a Forklift Operator/Material Handler to join our team! Your position will focus on safe and efficient movement of products and materials on the warehouse floor. Shift: C Friday/Saturday 6:00am-4:30pmSunday/Monday 6:00pm-4:30a.m
$17.60 per hour /weekly pay
Responsibilities:
Operate various vehicles for storage or removal of materials
Prepare products and materials for shipment
Load, unload, and stage products and materials
Track and record units of materials handled
Adhere to safety policies and procedures
Qualifications:
High School Diploma
2-3 years' experience driving sit down forklift in fast paced environment
Experience in general labor, construction, or other related fields
Familiarity with pallet jack, forklift, or other industrial vehicles
Ability to handle physical workload
Strong work ethic
Must be able to pass all screening requirements.
Coil Fabricator-Forge Induction
Sms Group Inc. job in Shelby, MI
The Forge Induction Coil Fabricator will learn heat induction forge coil repair using the following skills:
Induction heating experience a plus
Knowledge of brazing, welding, and soldering helpful.
Experience with precision measuring equipment, calipers.
Experience with reading and following instructions from CAD drawings.
Knowledge or experience with manufacturing, machinist tools, measuring instruments.
Able to breakdown coils, along with learning coil coating process, painting and nylon dipping.
Fill out paperwork associated with assigned work tasks.
Ability to use Hi-lo/forklifts.
Performs other duties, provides support and coverage on all operations as requested by supervisor.
Who We Are...
At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.
The right candidate will...
Must be self-directed, motivated and able to multi-task.
Able to lift up to 50 pounds.
Standing for up to length of shift, bending, reaching and handling bulky parts.
Able to work mandatory overtime, including Saturdays.
Must follow all company safety protocol.
What you'll need...
A High School Diploma or equivalent
Valid Driver's License
A safety minded worker who is drug free, dependable, and able to maintain excellent attendance record
What we offer...
Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!
What we do...
SMS Elotherm North America is the largest Coil Design and Repair facility in North America. For more than 20 years we have consistently provided innovative, reliable, high-quality products and services and excellent customer care across North America. We design, manufacture, and repair many different types of induction tooling. We service and rebuild inductors, including forge coils, of all makes.
SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.
SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law. Employment is contingent upon successful completion of a drug screen and physical capacity profile test.
6:00am - 4:30pm Mon-Fri
Auto-ApplyHospitality Professionals - Fine Dining
SMS Group of Companies job in Detroit, MI
Join our team of hospitality professionals and embark on an exciting opportunity in the world of fine dining! Our staffing agency is seeking versatile individuals to fill a variety of roles, including bar back, bartender, event setup, housekeeper, server, server attendant, and busser.
As a Hospitality Professional in a fine dining setting, you will be responsible for providing exceptional service and creating a memorable experience for our discerning clientele. Your duties may include preparing and serving beverages, setting up and maintaining event spaces, ensuring the cleanliness and organization of the dining area, and assisting servers with various tasks.
To succeed in this role, you should possess a passion for hospitality, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. Prior experience in a similar fine dining or high-end hospitality setting is preferred, and certifications such as Bartender or ServSafe are a plus.
If you are ready to join a dynamic team and contribute to the success of a prestigious fine dining establishment, we encourage you to apply today. We are committed to providing equal employment opportunities and fostering a diverse and inclusive workplace.
Production Associates 1
SMS Group of Companies job in Temperance, MI
PRODUCTION ASSOCIATE: Production assembler will pack, label, and stack boxes of liquid products in a warehouse environment!Shifts Monday-Thursday Pay: $18.00Looking for an Exciting Career? Look no further!Temperance Distilling Company is looking for new talent to join us in toasting our continued growth!If you are thirsty for a fast paced, energetic environment, Become a member of our Team! Cheers!
Key Responsibilities: (Other duties, tasks and projects as assigned)
Follow all safety and quality guidelines with an elevated sense of urgency and attention to detail
Produce, Pack, and Inspect raw materials and finished goods
Load raw material into equipment; catch, label, stamp, and pack finished goods
Set up and assemble materials and packaging
Move raw materials and finished goods to specified areas
Complete Quality Assurance throughout the production process
Initiate immediate Quality & Supervision Review's for any suspect or defective products and packaging
Participating in training of new employees
Uphold standards for cleanliness and safe work environments, ensure your work area meets these expectations
Minimum Requirements:
High School Diploma or GED preferred, with 0-1 year of production or manufacturing experience or equivalent combination of education and experience.
Strong ability to efficiently remain organized, detailed oriented and tactful while communicating
Ability to follow standard operating procedures
Excellent communication skills and the ability to work as part of a team and independently
Supervisory Responsibilities:
Work Environment: Operates in a professional office environment as well as within a manufacturing environment subject to inside environmental conditions and noise. Often required to sit, use repetitive hand motion, hear, listen, talk, stand, and walk. Often required to climb stairs, reach overhead, pull, push, and lift up to 50 pounds.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, responsibilities, or projects that are required of the incumbent for this job. Activities, duties, responsibilities, and projects may change at any time with or without notice.
General Apply
SMS Group of Companies job in Detroit, MI
Job DescriptionExciting General Labor Opportunities - Full-Time and Temporary Roles Available! Company Overview: Our staffing and recruiting firm specializes in connecting qualified candidates with rewarding job opportunities across a diverse range of industries. We take pride in our ability to match the right people with the right roles, helping our clients and candidates achieve their goals.
Job Summary: We are currently seeking motivated individuals to fill a variety of general labor positions. In this dynamic role, you will have the opportunity to contribute to a wide range of tasks, including driving, grounds keeping, janitorial work, loading, warehousing, and more. Your versatility and willingness to take on diverse responsibilities will be key to your success in this position.
Key Responsibilities:
- Perform general labor duties such as cleaning, maintenance, and material handling
- Operate equipment like forklifts, cranes, and other machinery as needed
- Assist with loading, unloading, and transportation of goods and materials
- Maintain a clean and organized work environment
- Collaborate with team members to ensure efficient and effective task completion
- Adhere to all safety protocols and procedures
Qualifications:
- Minimum 1 year of experience in general labor or a related field
- Proficiency in operating various equipment and machinery, including forklifts and cranes
- Strong attention to detail and the ability to follow instructions
- Excellent communication and teamwork skills
- Reliable transportation and a valid driver's license
- Willingness to work a flexible schedule, including evenings and weekends
Working Conditions:
- Office-based work environment with occasional on-site assignments at client locations
- Ability to lift up to 50 lbs and stand for extended periods
- Potential for exposure to noise, dust, and other environmental factors
Equal Opportunity Employer
Our company is committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, religion, gender, national origin, age, disability, or any other characteristic protected by law.
Field Canvasser_Project Based
SMS Group of Companies job in Detroit, MI
Job DescriptionJob Title: Field Canvasser (Project-Based, Sporadic Schedule) We are seeking detail-oriented and tech-savvy Detroit residents to join our team as Field Canvassers. This position is project-based and sporadic, making it an excellent opportunity for those seeking flexible, project-based work.Unlike traditional canvassing roles, this position requires minimal direct interaction with homeowners. Instead, you will primarily be responsible for collecting and uploading property-related information using handheld devices.
Responsibilities:
Visit assigned neighborhoods/areas as directed
Collect and record property details accurately
Upload information and photos using personal handheld devices/software
Ensure data is entered correctly and in a timely manner
Follow assigned routes and project instructions with attention to detail
Requirements:
Must be a resident of the City of Detroit
Computer literate and comfortable using smartphones/tablets
Reliable internet/data access and ability to upload information from the field
Strong attention to detail and accuracy
Ability to work independently and stay organized
Comfortable walking outdoors and working in various weather conditions
Flexible availability for a sporadic schedule (hours vary by project needs)
Schedule & Compensation:
Project-based, on an as-needed basis (no guaranteed weekly hours)
Flexible scheduling
Competitive hourly rate
Flyer Distributors
SMS Group of Companies job in Detroit, MI
Job DescriptionNow Hiring: Detroit Residents - Detroit based - Flyer Distributor Part-Time | Flexible | Sporadic Schedule
Looking for flexible, project-based work? Join our team as a Flyer Distributor!
Minimal homeowner contact
Collect & upload property info using a smartphone/tablet
Flexible, as-needed schedule
Paid hourly
Perfect for detail-oriented, tech-savvy individuals who want part-time work with flexibility.
BULK PICKER-C SHIFT
SMS Group of Companies job in Dearborn, MI
Job Description SMS Is looking for Bulk Pickers for a logistic company in Detroit. You will be selecting and preparing large quantities of products, often in bulk packaging, for shipment, requiring high efficiency and accuracy while handling large volumes of items within a warehouse setting.
Shift: CFriday/Saturday 6am-4:30pmSunday/Monday 6:00pm-4:30amPay: $16.50Location: Ford Rd. & Wyoming
Responsibilities:
Stacking
Packaging
Labeling verifying product counts
Ensuring proper container preparation for bulk shipments.
Qualifications:
2 years of warehousing and logistics experience
Pass a Background
C Crew Forklift Operator -Detroit
SMS Group of Companies job in Dearborn, MI
Job DescriptionSMS IS HIRING!!!! We are currently recruiting for a Forklift Operator/Material Handler to join our team! Your position will focus on safe and efficient movement of products and materials on the warehouse floor. Shift: C Friday/Saturday 6:00am-4:30pmSunday/Monday 6:00pm-4:30a.m
$17.60 per hour /weekly pay
Responsibilities:
Operate various vehicles for storage or removal of materials
Prepare products and materials for shipment
Load, unload, and stage products and materials
Track and record units of materials handled
Adhere to safety policies and procedures
Qualifications:
High School Diploma
2-3 years' experience driving sit down forklift in fast paced environment
Experience in general labor, construction, or other related fields
Familiarity with pallet jack, forklift, or other industrial vehicles
Ability to handle physical workload
Strong work ethic
Must be able to pass all screening requirements.
Coil Fabricator-Forge Induction
SMS Group Inc. job in Utica, MI
Job Description
The Forge Induction Coil Fabricator will learn heat induction forge coil repair using the following skills:
Induction heating experience a plus
Knowledge of brazing, welding, and soldering helpful.
Experience with precision measuring equipment, calipers.
Experience with reading and following instructions from CAD drawings.
Knowledge or experience with manufacturing, machinist tools, measuring instruments.
Able to breakdown coils, along with learning coil coating process, painting and nylon dipping.
Fill out paperwork associated with assigned work tasks.
Ability to use Hi-lo/forklifts.
Performs other duties, provides support and coverage on all operations as requested by supervisor.
Who We Are...
At SMS group, our people are our greatest asset. We offer an entrepreneurial environment that promotes a culture of innovation, growth, and inclusion. We offer company events, activities, and opportunities to participate in charitable initiatives that benefit the communities where we are located.
The right candidate will...
Must be self-directed, motivated and able to multi-task.
Able to lift up to 50 pounds.
Standing for up to length of shift, bending, reaching and handling bulky parts.
Able to work mandatory overtime, including Saturdays.
Must follow all company safety protocol.
What you'll need...
A High School Diploma or equivalent
Valid Driver's License
A safety minded worker who is drug free, dependable, and able to maintain excellent attendance record
What we offer...
Competitive compensation, medical/dental/vision coverage, paid vacation, paid holiday time, 401k with a company match, training, a tuition reimbursement program and more!
What we do...
SMS Elotherm North America is the largest Coil Design and Repair facility in North America. For more than 20 years we have consistently provided innovative, reliable, high-quality products and services and excellent customer care across North America. We design, manufacture, and repair many different types of induction tooling. We service and rebuild inductors, including forge coils, of all makes.
SMS group is the leading partner in the world of metals. We are an original equipment supplier offering comprehensive maintenance and spare part services for metals production, continuous casting and rolling (flat and long products), tubes, welded pipes, forging, non-ferrous technology, and heat treatment plants - all from a single source.
SMS group Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, sexual orientation, disability, veteran status, gender identity or other categories protected by law. Employment is contingent upon successful completion of a drug screen and physical capacity profile test.
6:00am - 4:30pm Mon-Fri
Hospitality Professionals - Fine Dining
SMS Group of Companies job in Detroit, MI
Job DescriptionHospitality Professionals - Fine Dining Join our team of hospitality professionals and embark on an exciting opportunity in the world of fine dining! Our staffing agency is seeking versatile individuals to fill a variety of roles, including bar back, bartender, event setup, housekeeper, server, server attendant, and busser.
As a Hospitality Professional in a fine dining setting, you will be responsible for providing exceptional service and creating a memorable experience for our discerning clientele. Your duties may include preparing and serving beverages, setting up and maintaining event spaces, ensuring the cleanliness and organization of the dining area, and assisting servers with various tasks.
To succeed in this role, you should possess a passion for hospitality, a keen eye for detail, and the ability to work efficiently in a fast-paced environment. Prior experience in a similar fine dining or high-end hospitality setting is preferred, and certifications such as Bartender or ServSafe are a plus.
If you are ready to join a dynamic team and contribute to the success of a prestigious fine dining establishment, we encourage you to apply today. We are committed to providing equal employment opportunities and fostering a diverse and inclusive workplace.
Production Worker - 2nd Shift
SMS Group of Companies job in Canton, MI
Position Responsibilities:1 Perform manual labor along a production line, operate production line machinery, and may perform minor repairs to parts as necessary.
3 Perform repetitious and previously performed work without supervisory and technical assistance.
4 multi-tasking that requires focused concentration is expected to be learned - must be willing to cross train.
5 Work from verbal or written instructions, work specifications, etc.
; use basic math.
6 Utilize production tools including hand tools and precision devices.
7 Assist in providing on-the-job training to new employees.
8 Comply with general work rules -- responsible for quality of own work, housekeeping of own work area, and to work safely.
9 Follow all applicable TS 16949 and ISO 14001 policies, procedures, and work instructions.
10 Other duties may be assigned as deemed necessary by supervision.
Production Associates 1
SMS Group of Companies job in Temperance, MI
PRODUCTION ASSOCIATE: Production assembler will pack, label, and stack boxes of liquid products in a warehouse environment!Shifts Monday-Thursday Pay: $18.00Looking for an Exciting Career? Look no further!Temperance Distilling Company is looking for new talent to join us in toasting our continued growth!If you are thirsty for a fast paced, energetic environment, Become a member of our Team! Cheers!
Key Responsibilities: (Other duties, tasks and projects as assigned)
Follow all safety and quality guidelines with an elevated sense of urgency and attention to detail
Produce, Pack, and Inspect raw materials and finished goods
Load raw material into equipment; catch, label, stamp, and pack finished goods
Set up and assemble materials and packaging
Move raw materials and finished goods to specified areas
Complete Quality Assurance throughout the production process
Initiate immediate Quality & Supervision Review's for any suspect or defective products and packaging
Participating in training of new employees
Uphold standards for cleanliness and safe work environments, ensure your work area meets these expectations
Minimum Requirements:
High School Diploma or GED preferred, with 0-1 year of production or manufacturing experience or equivalent combination of education and experience.
Strong ability to efficiently remain organized, detailed oriented and tactful while communicating
Ability to follow standard operating procedures
Excellent communication skills and the ability to work as part of a team and independently
Supervisory Responsibilities:
Work Environment: Operates in a professional office environment as well as within a manufacturing environment subject to inside environmental conditions and noise. Often required to sit, use repetitive hand motion, hear, listen, talk, stand, and walk. Often required to climb stairs, reach overhead, pull, push, and lift up to 50 pounds.
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, responsibilities, or projects that are required of the incumbent for this job. Activities, duties, responsibilities, and projects may change at any time with or without notice.