Snack bar cashier job description

The Food and Beverage Cashier/Snack Bar Associate is responsible for ensuring that each guest has an amazing experience by greeting them in a warm and friendly manner, accurately processing their transaction, in the POS system, quickly and efficiently and thanking them with a smile. Whether working in an on-trend national brand, or an iconic concept from the local community, you will create and deliver first-class experiences for the traveling public.

In joining our team, you always commit to supporting this mission by demonstrating our service standards and holding all team members to the same. Providing a safe work environment of trust and respect free of harassment is expected.
DUTIES AND RESPONSIBILITIES
All Paradies Lagardère positions, including the Cashier/Snack Bar Associate, require that you embody a positive company image by providing courteous, friendly, and efficient service with a smile to customers and team members always. You must embrace our family culture by following our core values, TRIFIC (Trust, Respect, Integrity, First-Class, Innovation, Commitment), recognize and satisfy all restaurant guests as well as be accountable to the Company and Restaurant Managers.
The following are intended as basic requirements. Success will come to the individual who can expand upon these job requirements and truly provide a memorable experience. These requirements/functions may change throughout their employment.






















Must have a passion for the guest! Must say “Yes”, “Please”, and “Thank You”! Must smile often! Exceed First Class Service standards and behavior with guests, business partners, and peers. Maintain a professional company image by adhering to all grooming and uniform guidelines, including slip resistant shoes. Warmly greets, acknowledges, and takes guests drink and food order within 30 seconds of them entering the concept, offering recommendations to complement their order. Confirm order and modifications with the guests prior to processing the payment. Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system. Handles money, processes credit and debit card, makes change, while complying with the company’s Cash Handling and Loss Prevention Standard Operating Procedures. Knowledgeable and enthusiastic about the restaurant's menu and products. Ensure guest satisfaction and work to resolve any guest issues or concerns enlisting the assistance of a Manager, if necessary, immediately. Respond to guest inquiries and requests in a timely, friendly, and efficient manner. Assist with new team member training by positively reinforcing successful performance and helping as needed. Support other areas of the restaurant as requested, such as seating customers, answering telephones, stock work, cleanup, and documentation. Actively participate in the food safety programs, including proper cleaning and sanitation of assigned location and keeping accurate food safety logs. Maintain a clean and organized work environment that is free of safety hazards. Duties may include, but are not limited to removing trash, sweeping, mopping, and cleaning dishes. Ensure area is well stocked, rotating product, as necessary. Receive positive Secret Shopper scores. Ask correct SMG related questions for positive comments. Be compliant with all local, state, federal laws and regulation including those relating to food safety. Other duties as assigned.



REQUIREMENTS


• High School diploma or GED is required. • Food and Beverage experience is preferred but not required. • Customer service focused and solution oriented. • Ability to take direction and collaborate in a team environment. • Ability to work in a high energy and demanding environment. • Knowledge of math to figure cost, make change, and cash handling procedures. • Effective communication skills and the ability to work independently as well as with other team members. • Able to work unsupervised for extensive periods, and to demonstrate good judgment when dealing with customers and peers. • ServSafe certification or equivalent preferred. • Ability to work various shifts in a 7/365 team-oriented environment. • Excellent customer service skills and an ability to communicate effectively, in English. • Strong self-motivation, leadership, and organizational skills. • Positive interpersonal skills. • Self-starter able to prioritize and handle various tasks simultaneously. • Ability to adapt to changing priorities and unexpected situations. • Proficiency required in reading, writing, and mathematics, in English. • Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances. • Standing for long periods of time and the ability to work in an environment with varying temperatures.



ABOUT THE COMPANY


At Paradies Lagardère, our mission is to maintain first-class standards that exceed the expectations of the customers and business partners we serve. Our Dining Division is a true restaurateur. We are passionate about connecting with each of our guests on multiple levels. From an inspiring restaurant design or live entertainment that captures a traveler’s attention, to the top-notch quality of our culinary offerings and the exceptional hospitality delivered by our teams, we focus on more than just restaurant operations. We specialize in experiences.

The F&B cashiers will deliver truly great service, and create a warm and friendly atmosphere for our guests. The F&B Cashier is generally the first employee that guests encounter when entering the restaurant so it is imperative that they greet all guests with a warm/genuine smile and welcome. F&B Cashier employees must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.
Responsibilities:

+ Operates a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.

+ Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.

+ Resolves service issues according to service standards.

+ Assists bus help, as necessary, in bus sing, cleaning and setting tables.

+ Operates and maintains equipment as required in accordance with established guidelines and safety procedures.

+ Completes assigned side work as directed.

+ Recognizes Red, Black & Blue players and ensures they receive the appropriate service.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Job Requirements:

+ Must be 21 years of age.

+ High school diploma, GED or comparable experience.

+ Previous cashiering experience in a high volume restaurant preferred.

+ Read, write, speak and understand English.

+ Excellent customer service/communication skills.

+ Must be able to accurately and quickly process all cash, comp and charge transactions.

+ Available to work required schedule which may include weekends, holidays and overtime.

+ Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to 6 hours; able to use hand motions when cleaning and wiping counters and table tops.

+ Must be able to maintain a neat, professional, well groomed appearance and uphold company appearance/dress standards.

+ Valid food handlers card.

+ Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs).

+ Must be able to pull or push 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers).

Work Environment:

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

All applicants must be able to demonstrate their US work authorization during the employment verification process.

The incumbent in this position is responsible for all activities pertaining to cleaning and maintenance of all food and beverage wares, kitchens, and service areas. The organization, sanitation and cost of operations is to be consistent with the overall Food & Beverage goals and objectives.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

+ Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
+ Welcome every guest in order to improve guest satisfaction and to promote positive gust relations.

+ Escort guests to their tables/booths in a courteous and friendly manner.

+ Inspect dining area and set the table/booth when necessary.

+ Practice and observe the safety rules and regulations in all dining areas.

+ Responsible for all comps and reservation sheets.

+ Run all the required reports for the server, the micro's cashier report and the batch report from the credit card machine.

+ Present check and collect settlement for all necessary items.

+ Serve efficiently between 25-35 guests per half-hour.

+ Complete all opening and closing side duties.

+ Stock areas with all necessary items, during the shift at well as the end of the shift.

+ Maintain cleanliness of all dining areas.

+ Ring all financial transactions accurately.

+ Follow all policies and procedures regarding alcohol.

+ Responsible for abiding to all cash handling policies and procedures.

+ Pick up and return bank and revenue to and from cage or cash room.

+ Accurately verify all banks received and returned from cage or cash room.

+ Take reservations when necessary.

+ Be knowledgeable of events.

+ Other departmental related duties and assignments as directed by management.

NON-ESSENTIAL FUNCTIONS:

+ Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School diploma or G.E.D. equivalency preferred. Must have strong mathematical skills. Ability to read and write English required. Two years' guest service experience in a family or formal dining environment. Casino Food & Beverage experience preferred

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

+ Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.

+ Must successfully pass background check.

+ Must successfully pass drug screening.

+ Must be at least twenty-one (21) years of age.

+ Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF:

+ Must have the ability to anticipate guest and employee needs.

+ Must have good communication skills and maintain friendly personable attitude at all times.

+ Two years' guest service experience in a family or formal dining environment.

+ Casino Food & Beverage experience preferred.

ABILITY TO:

+ Must have valid Food Handlers Card, Liquor License, and IGC Badge when working.

+ Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

+ Ability to lift and carry up to 25 lbs.

+ Must have the ability to withstand noisy and smoke-filled environments.

DISCLAIMER:

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development).


Street: 5400 West 29th Avenue