Social media specialist job description

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more for all full-time positions!
Allied Universal is hiring a Full-Time Security Officer to work at the Largest Social Media site in Menlo Park !
As a Security Officer, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more.
We also offer free guard card training!


Available Schedules

Saturday - Wednesday 9:30 PM - 6:00 AM (Grave Shift)
Monday - Friday 5:30 AM - 2:00 PM (Day Shift)

Pay Rate

$21.05 / hr

On-Site Perks
Complimentary breakfast/lunch/dinner Free snacks, beverages, and desserts Free sanitation services Points incentive program
Responsibilities:
Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities Respond to incidents and critical situations in a calm, problem solving manner Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
Minimum Requirements:
Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles Possess a high school diploma or equivalent, or 5 years of verifiable experience As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
*A valid driver’s license will be required for driving positions only
Perks and Benefits:
Health insurance and 401k plans for full-time positions Flexible part time and full-time schedules that fit with your personal life goals Ongoing paid training programs and career growth opportunities Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: The Social Media Customer Specialist monitors online social media networks and tools in order to respond to member inquiries, complaints and/or comments generated through social media. This position works closely with Corporate Communications and other departments as appropriate with the goal of resolving issues presented by on-line members, as well as to drive favorable social media coverage by providing excellent customer service.
• Demonstrates regular, reliable and predictable attendance.

• Be the eyes and ears of our brand across all of Health Net's social media platforms and participates in minute by minute conversations that surround our content and brand, answer comments and resolves problems, may serve as a mediator.

• Through social media platforms, effectively communicates Health Net policies, procedures, and applicable benefits to members and initiates appropriate action to ensure timely resolution.

• As needed, interacts with other departments to escalate problems presented by members to obtain accurate information and coordinate an appropriate response.

• Identifies potential concerns and opportunities in user generated content surrounding our brand, reports to appropriate parties.

• Distributes corporate approved content in various social media sites as assigned.

• Schedules and coordinates outreach across multiple departments.

• Conducts keyword research including cataloging and indexing target keyword phrases.

• Participates in social media, as the associate and on behalf of Health Net.

• Develops an understanding of the approved tools used to watch, listen and interact with our social media platforms.

• Creates weekly and monthly reports as required.

• Translates anecdotal or qualitative data into recommendations for revising the social media campaigns.

• Other duties as assigned.

Education/Experience: Bachelor's Degree in Business, Health Administration, Marketing, Communications, Graphic Design or related field preferred. Minimum three years experience in customer service, working with social media, or other relevant experience.

Our Comprehensive Benefits Package: Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

**TITLE:** Social Media Customer Specialist

**LOCATION:** Various, Florida

**REQNUMBER:** 1369444

+ The Social Media Specialist position is a key member of the OWN social team. We will be identifying two candidates for the same role to join the team.

+ Each position will typically cover one of two areas within the OWN Network - Scripted or Unscripted series - and occasionally cover specials and other network initiatives as needed.

+ This role requires a unique blend of innovative instincts, digital and social media aptitude, platform and audience expertise, management skills and strategies that drive growth in followers, engagement and views.

+ The position, based in Los Angeles, is a key member of a team of talented professionals and reports to the Director, Social Media Strategy.

+ Platform, audience and engagement expert with an understanding of developing strategy based on these areas.
+ Assist in development and execute social media strategy for networks shows specials and priorities

+ Continuously monitor and manage all organic/earned media campaigns across social platforms to ensure their meeting campaign objectives

+ The "expert" for responsible shows/initiatives and their audiences

+ Oversee all content management for responsible shows and initiatives, understanding all creative assets / activations, etc. pertaining to each campaign and developing and executing rollout accordingly - applying unique strategies on a platform-by-platform basis as needed.

+ A proactive member of the Brand Marketing team, developing and leveraging an in-depth understanding of Network and show audiences in order to inform overarching show strategies, content planning & development.

+ Coordinate with Director, social media to establish social editorial calendar with all content plans & rollouts, as well as regular reporting cadence

+ Liaison with outside partners, talent and guests of the shows to educate and inform best practices; Serve as social expert and point-of-contact for all show talent

+ Work cross-functionally with social media agency to develop highly engaging and effective social media campaigns that grow the OWN audience, increase engagement and improve performance metrics

+ Maintain a key editor's eye in developing, reviewing and approving copy & content

+ Monitor, measure and analyze the effectiveness of content and show pages across social channels

+ Monitor social trends to inform and innovate OWN's approach through content & tactics across multiple consumer touch points including Facebook, Instagram (feed, Stories, IGTV), YouTube, TikTok and similar platforms for organic platform growth

+ Monitor, measure and analyze the effectiveness of all social channels, content performance and campaign management.

Requirements

+ Entertainment/Media experience

+ Must have social platform knowledge

+ Position is a balance between strategy, analytics, AND creative

+ Must exhibit attention to detail and knowledge

+ Agency Collaboration & direction

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.