Social services case manager job description
Updated March 14, 2024
11 min read
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Example social services case manager requirements on a job description
Social services case manager requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in social services case manager job postings.
Sample social services case manager requirements
- Bachelor's degree in social work, psychology, or a related field
- Experience working in social services or case management
- Knowledge of local and state resources for social services
- Ability to assess and evaluate client needs
- Strong communication and documentation skills
Sample required social services case manager soft skills
- Empathy and compassion towards clients
- Ability to work in a team and collaborate with other professionals
- Cultural competency and sensitivity towards diverse populations
- Flexibility and adaptability to changing situations
- Excellent problem-solving and decision-making skills
Social services case manager job description example 1
Orchard Hospital social services case manager job description
The professional who provides for Social Services and Case Management (to include utilization review and discharge planning) for Orchard Hospital. In collaboration with the provider and other healthcare team members, provides medically related social services support for inpatient and outpatient physical, mental, and psychosocial well-being, assessing and addressing psychosocial, discharge planning, chronic disease management and issues relevant to medical treatment, appropriateness and efficacy of services - including utilization review, case management, and discharge planning support with RN Case Manager and support of organization wide patient experience. As necessary, support organization wide social services activities, including backup for other social services staff in the skilled/long term care residential areas.
Salary Range: $33.00 - $39.60 DOE
Qualifications:
+ Requires a bachelor's degree in social work or in a human services field including but not limited to sociology, special education, rehabilitation, recreation, counseling, and psychology and one year of supervised social work experience in a health care setting working directly with individuals;
+ Previous medical social work specialization experience required and hospital and case management experience preferred;
+ Current BLS Certificate
Job Requirements:
+ Performs psychosocial assessments and disposition planning for high risk patients, participating in patient care planning with responsiveness to age specific needs and referrals as indicated to appropriate community resources for inpatient and outpatient as indicated.
+ Provides crisis intervention, arrange for needed counseling services, and emotional support to patients and families, as well as consultative support to providers and staff related to psychosocial, bioethical, grieving, and disposition related issues for inpatient and outpatient services as indicated.
+ Provide support to discharge planning and utilization review pre-admission through post discharge follow up; organization wide patient experience support, and demonstrates knowledge of the process and forms utilized in transferring patients to an outside facility.
+ In coordination with Case Management RN or designee, participate in utilization review huddle, interdisciplinary teams and utilization review/management committees; demonstrating successful guidance to the medical and nursing staff as appropriate related to care level, diagnosis, treatment, and services related to medical necessity.
+ Coordinates patient/family provider conferences (including interdisciplinary teams and ethics committees/conferences), develops and maintains working relationships with community agencies, and participates in planning the social work component required in select hospital committees, policies, and procedures.
+ Provides in-service education for staff related to psychosocial components and assist staff to inform patient/residents or their designee of health status and health care choices.
+ Collects and records pertinent contacts, assessments, and data related to disposition and psychosocial assessments for the social services component of the patient's medical record, including timely review and interdisciplinary care planning for inpatient and outpatient services. score: N/A
+ Provide primary contact and support of Swing Bed Activities Program in conjunction with Activities Director for D/P SNF and Swing Bed; d emonstrating competency in CMS Appendix W/SOM, as well as knowledge of federal and state guidelines and regulations, third party payers and swing bed guidelines to provide support related to pre-authorizations, continued authorizations, appeals, peer review process, and denials. score: N/A
+ Demonstrates proficiency navigating through Orchard Hospital Health Information Systems (HIS) ELearning, and Orchard Hospital Policies and Procedures - entering appropriate documentation in a timely manner, accessing information from previous hospital visits and locating policy and procedures. score: N/A
+ Demonstrates effective communication with members of the health care team to achieve desired outcomes; attends and participates in all required in-service training and mandatory meetings (75% staff meetings) per policy and providing orientation/mandated reporting and other social service specific education as indicated.
Orchard Hospital complies with the California State mandate which requires all healthcare workers to be fully vaccinated against COVID-19, with a booster shot. Some workers may be exempt from this requirement due to religious beliefs or a qualified medical reason. Any offer of employment will be contingent upon valid documentation of complete vaccination including a booster shot OR a qualifying exemption. Please contact Human Resources for additional information.
Salary Range: $33.00 - $39.60 DOE
Qualifications:
+ Requires a bachelor's degree in social work or in a human services field including but not limited to sociology, special education, rehabilitation, recreation, counseling, and psychology and one year of supervised social work experience in a health care setting working directly with individuals;
+ Previous medical social work specialization experience required and hospital and case management experience preferred;
+ Current BLS Certificate
Job Requirements:
+ Performs psychosocial assessments and disposition planning for high risk patients, participating in patient care planning with responsiveness to age specific needs and referrals as indicated to appropriate community resources for inpatient and outpatient as indicated.
+ Provides crisis intervention, arrange for needed counseling services, and emotional support to patients and families, as well as consultative support to providers and staff related to psychosocial, bioethical, grieving, and disposition related issues for inpatient and outpatient services as indicated.
+ Provide support to discharge planning and utilization review pre-admission through post discharge follow up; organization wide patient experience support, and demonstrates knowledge of the process and forms utilized in transferring patients to an outside facility.
+ In coordination with Case Management RN or designee, participate in utilization review huddle, interdisciplinary teams and utilization review/management committees; demonstrating successful guidance to the medical and nursing staff as appropriate related to care level, diagnosis, treatment, and services related to medical necessity.
+ Coordinates patient/family provider conferences (including interdisciplinary teams and ethics committees/conferences), develops and maintains working relationships with community agencies, and participates in planning the social work component required in select hospital committees, policies, and procedures.
+ Provides in-service education for staff related to psychosocial components and assist staff to inform patient/residents or their designee of health status and health care choices.
+ Collects and records pertinent contacts, assessments, and data related to disposition and psychosocial assessments for the social services component of the patient's medical record, including timely review and interdisciplinary care planning for inpatient and outpatient services. score: N/A
+ Provide primary contact and support of Swing Bed Activities Program in conjunction with Activities Director for D/P SNF and Swing Bed; d emonstrating competency in CMS Appendix W/SOM, as well as knowledge of federal and state guidelines and regulations, third party payers and swing bed guidelines to provide support related to pre-authorizations, continued authorizations, appeals, peer review process, and denials. score: N/A
+ Demonstrates proficiency navigating through Orchard Hospital Health Information Systems (HIS) ELearning, and Orchard Hospital Policies and Procedures - entering appropriate documentation in a timely manner, accessing information from previous hospital visits and locating policy and procedures. score: N/A
+ Demonstrates effective communication with members of the health care team to achieve desired outcomes; attends and participates in all required in-service training and mandatory meetings (75% staff meetings) per policy and providing orientation/mandated reporting and other social service specific education as indicated.
Orchard Hospital complies with the California State mandate which requires all healthcare workers to be fully vaccinated against COVID-19, with a booster shot. Some workers may be exempt from this requirement due to religious beliefs or a qualified medical reason. Any offer of employment will be contingent upon valid documentation of complete vaccination including a booster shot OR a qualifying exemption. Please contact Human Resources for additional information.
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Social services case manager job description example 2
Kaiser Permanente social services case manager job description
Develops and monitors the social services programs for the CSA. Establishes and maintains, standards, quality levels, cost effective, and customer focused services. Establishes interfaces with community services.
Essential Responsibilities:
+ Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
+ Oversees social services case management activities.
+ Manages staff activities, ensures their competencies, and develops/presents inservices.
+ Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
+ Develops and manages departmental budget.
+ Identifies and implements opportunities for cost reduction and improved services.
+ Identifies community resources for our members.
+ Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
+ Develops, implements, and monitors the quality assurance of the social services programs and staff.
+ Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
+ Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
+ Ensures compliance with federal, state, and local requirements.
+ Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Basic Qualifications:
Experience
+ Minimum five (5) years of supervisory experience and field medical social work.
Education
+ Master's degree in social work from an institution accredited by the Council of Social Work Education.
License, Certification, Registration
+ Valid Licensed Clinical Social Worker license in the State of California by the Board of Behavioral Sciences by date of hire.
+ Must have a National Provider Identifier (NPI) or obtain NPI by date of hire.
Additional Requirements:
+ Sound knowledge of fiscal management theories and principles.
+ Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
+ Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
+ N/A
COMPANY: KAISER
TITLE: Social Services Case Management Manager
LOCATION: San Jose, California
REQNUMBER: 1076279
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
Essential Responsibilities:
+ Plans, develops, implements and maintains social services policies and procedures, delivery of social work programs, and discharge planning services.
+ Oversees social services case management activities.
+ Manages staff activities, ensures their competencies, and develops/presents inservices.
+ Recommends, develops, and implements new programs enhancing services to specialized patient populations and reducing hospital and office visit utilization.
+ Develops and manages departmental budget.
+ Identifies and implements opportunities for cost reduction and improved services.
+ Identifies community resources for our members.
+ Collaborates with community organizations in developing new programs or enhancing current community services which are available to Kaiser members.
+ Develops, implements, and monitors the quality assurance of the social services programs and staff.
+ Identifies issues which interfere with the delivery of services and develops techniques to resolve them.
+ Collaborates with medical center departments, community agencies and health plan members on matters related to discharge planning and ensures that services are provided in an integrated fashion.
+ Ensures compliance with federal, state, and local requirements.
+ Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Basic Qualifications:
Experience
+ Minimum five (5) years of supervisory experience and field medical social work.
Education
+ Master's degree in social work from an institution accredited by the Council of Social Work Education.
License, Certification, Registration
+ Valid Licensed Clinical Social Worker license in the State of California by the Board of Behavioral Sciences by date of hire.
+ Must have a National Provider Identifier (NPI) or obtain NPI by date of hire.
Additional Requirements:
+ Sound knowledge of fiscal management theories and principles.
+ Knowledge of different levels of health care; understanding of human development and psychodynamic theories.
+ Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications:
+ N/A
COMPANY: KAISER
TITLE: Social Services Case Management Manager
LOCATION: San Jose, California
REQNUMBER: 1076279
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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Social services case manager job description example 3
The Salvation Army social services case manager job description
Essential Functions:
+ Attend monthly COPE meetings
+ Set COPE appointments
+ Follow utility and The Salvation Army guidelines to administrate and maximize funding
+ Work with Grant Administrator to apply for the COPE grant and search for other utility grants that might complement COPE funding
Fema:
+ Attend all FEMA meetings with El Paso County Coordinators
+ Help apply for FEMA grants with the Grant Administrator
+ Work with Case Managers at the RJ Montgomery Center, Family Supportive Housing, and other agencies to strategically place homeless people into permanent housing
+ Administrate FEMA funding in a way to maximize the limited assistance in the community
+ Maintain records and compile all reports as required for FEMA funding and any potential audits
CSFP:
+ Administrate the USDA Food Program to Seniors
+ Add and remove clients from the CSFP program
+ Train and work with Volunteers to maintain a high level of service for our senior clients
+ Maintain database records and compile all reports as required by Care and Share for monthly counts and recertification
Back-To-School:
+ Work with multiple departments to qualify families for Back-To-School assistance
+ Work with Community Relations Director and El Paso County Coordinators to raise funding for programs
+ Coordinator with JC Penny, Colorado Springs Utilities, Chapel Hills Mall, D-11, Community Relations Director, Volunteer Coordinator, and other departments to set up and carry out Back-To-School assistance program
Christmas Assistance:
+ Coordinate with all departments, other agencies, volunteers, donors, and corporations on Angel Tree, Adopt a Family, Toy, and Joy seasonal assistance programs
+ Set up Seasonal Assistance program and data enter all relevant program
+ Runs stats for all giving programs
Miscellaneous Assistance:
+ Manage miscellaneous assistance with minimal supervision- including shoe giveaways, store vouchers, and bus passes
+ Supervise volunteers assigned to the Social Service Department
+ Do a need assessment on each client
+ Complete all paperwork necessary to provide needed services
+ Provide information and or referrals to other agencies
+ Maintain records and documents for each client served according to TSA's reporting procedures (STATS, Bridges and Gift and Kind)
+ Develop and maintain community relationships with other agencies
+ Attend Community meetings, forums, etc. as they pertain to the position, and as requested by the supervisor
+ Monitor Food Pantry needs, and order food as needed within the budget
+ Bag, stock, and distribute food bags as needed
+ Provide utility assistance according to policy and available funds
Knowledge, Skills, and Abilities Required:
+ Work independently with little or no supervision
+ Maintain a high level of confidentiality
+ Ability to multi-task
+ Effectively handle stressful situations
+ Fluent in the English language both verbal and written
+ Must maintain a valid CO driver's license and successfully complete TSA Decision Driving
+ Demonstrate crisis intervention and non-violent mediation skills
+ knowledge of TSA practices and organization desirable
+ Previous experience working with residents in a rehabilitation program and experience working in a team setting is beneficial but not mandatory
Software- Related Skills
+ Microsoft Word and Access Required
+ Lotus Notes, Working knowledge of integrated database applications, and ability to use new software programs with basic training
+ TSA Programs-Bridges, Pathway to Hope Case Management
Education and Experience:
+ High school diploma or equivalent
+ Degree and/or experience in the Social Service field
Physical Requirements:
+ Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis
+ Ability to grasp, push, pull and reach overhead
+ Ability to operate a telephone
+ Ability to lift up to 40 lbs
+ Ability to understand written information
+ Qualified individuals must be able to perform the essential duties of the position with or without accommodation
+ A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position
+ The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result
This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of the position. The incumbent may be requested to perform a job related to responsibilities and tasks other than those stated in this position statement.
Acknowledgment of Religious Purposes of The Salvation Army
The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Salvation Army's religious purposes and his/her work-related conduct must not conflict with interfering with or undermining such religious programs, or The Salvation Army's religious purposes.
Qualifications
Behaviors
Preferred
+ Team Player: Works well as a member of a group
+ Loyal: Shows firm and constant support to a cause
+ Leader: Inspires teammates to follow them
+ Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
+ Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Preferred
+ Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
+ Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
+ Goal Completion: Inspired to perform well by the completion of tasks
Education
Required
+ High School or Equivalent or better
Licenses & Certifications
Required
+ Driver's License
Experience
Required
+ 4-months to 1-year experience in the Social Services field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
+ Attend monthly COPE meetings
+ Set COPE appointments
+ Follow utility and The Salvation Army guidelines to administrate and maximize funding
+ Work with Grant Administrator to apply for the COPE grant and search for other utility grants that might complement COPE funding
Fema:
+ Attend all FEMA meetings with El Paso County Coordinators
+ Help apply for FEMA grants with the Grant Administrator
+ Work with Case Managers at the RJ Montgomery Center, Family Supportive Housing, and other agencies to strategically place homeless people into permanent housing
+ Administrate FEMA funding in a way to maximize the limited assistance in the community
+ Maintain records and compile all reports as required for FEMA funding and any potential audits
CSFP:
+ Administrate the USDA Food Program to Seniors
+ Add and remove clients from the CSFP program
+ Train and work with Volunteers to maintain a high level of service for our senior clients
+ Maintain database records and compile all reports as required by Care and Share for monthly counts and recertification
Back-To-School:
+ Work with multiple departments to qualify families for Back-To-School assistance
+ Work with Community Relations Director and El Paso County Coordinators to raise funding for programs
+ Coordinator with JC Penny, Colorado Springs Utilities, Chapel Hills Mall, D-11, Community Relations Director, Volunteer Coordinator, and other departments to set up and carry out Back-To-School assistance program
Christmas Assistance:
+ Coordinate with all departments, other agencies, volunteers, donors, and corporations on Angel Tree, Adopt a Family, Toy, and Joy seasonal assistance programs
+ Set up Seasonal Assistance program and data enter all relevant program
+ Runs stats for all giving programs
Miscellaneous Assistance:
+ Manage miscellaneous assistance with minimal supervision- including shoe giveaways, store vouchers, and bus passes
+ Supervise volunteers assigned to the Social Service Department
+ Do a need assessment on each client
+ Complete all paperwork necessary to provide needed services
+ Provide information and or referrals to other agencies
+ Maintain records and documents for each client served according to TSA's reporting procedures (STATS, Bridges and Gift and Kind)
+ Develop and maintain community relationships with other agencies
+ Attend Community meetings, forums, etc. as they pertain to the position, and as requested by the supervisor
+ Monitor Food Pantry needs, and order food as needed within the budget
+ Bag, stock, and distribute food bags as needed
+ Provide utility assistance according to policy and available funds
Knowledge, Skills, and Abilities Required:
+ Work independently with little or no supervision
+ Maintain a high level of confidentiality
+ Ability to multi-task
+ Effectively handle stressful situations
+ Fluent in the English language both verbal and written
+ Must maintain a valid CO driver's license and successfully complete TSA Decision Driving
+ Demonstrate crisis intervention and non-violent mediation skills
+ knowledge of TSA practices and organization desirable
+ Previous experience working with residents in a rehabilitation program and experience working in a team setting is beneficial but not mandatory
Software- Related Skills
+ Microsoft Word and Access Required
+ Lotus Notes, Working knowledge of integrated database applications, and ability to use new software programs with basic training
+ TSA Programs-Bridges, Pathway to Hope Case Management
Education and Experience:
+ High school diploma or equivalent
+ Degree and/or experience in the Social Service field
Physical Requirements:
+ Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis
+ Ability to grasp, push, pull and reach overhead
+ Ability to operate a telephone
+ Ability to lift up to 40 lbs
+ Ability to understand written information
+ Qualified individuals must be able to perform the essential duties of the position with or without accommodation
+ A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position
+ The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result
This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of the position. The incumbent may be requested to perform a job related to responsibilities and tasks other than those stated in this position statement.
Acknowledgment of Religious Purposes of The Salvation Army
The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her services are a necessary part of The Salvation Army's religious purposes and his/her work-related conduct must not conflict with interfering with or undermining such religious programs, or The Salvation Army's religious purposes.
Qualifications
Behaviors
Preferred
+ Team Player: Works well as a member of a group
+ Loyal: Shows firm and constant support to a cause
+ Leader: Inspires teammates to follow them
+ Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Required
+ Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Preferred
+ Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
+ Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
+ Goal Completion: Inspired to perform well by the completion of tasks
Education
Required
+ High School or Equivalent or better
Licenses & Certifications
Required
+ Driver's License
Experience
Required
+ 4-months to 1-year experience in the Social Services field
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Updated March 14, 2024
Updated March 14, 2024