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Social services case manager resume examples from 2026

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Land interviews using Zippia's AI-powered resume builder.

Updated March 26, 2025
6 min read
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How to write a social services case manager resume

Craft a resume summary statement

Put a resume summary on the top of your resume to highlight your accomplishments. A resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to write a strong, impressive resume summary:

Step 1: Start with your professional title, or the one you aspire to.

Step 2: Detail your years of experience in social services case manager-related roles and your industry experience.

Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.

Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.

These tips will help you demonstrate why you are the perfect fit for the social services case manager position.

Please upload your resume so Zippia’s job hunt AI can draft a summary statement for you.

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List the right project manager skills

Use your Skills section to show you have the knowledge and technical ability to do the job. Here is how to make the most of your skills section and make sure you have the right keywords:

  1. Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
  2. Include as many relevant hard or technical social services case manager skills as possible for each job you apply to.
  3. Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
These five steps should give you a strong elevator pitch and land you some social services case manager interviews.

Here are example skills to include in your “Area of Expertise” on a social services case manager resume:

  • Social Work
  • Social Services
  • Patients
  • Mental Health
  • Discharge Planning
  • Crisis Intervention
  • Foster Care
  • Community Agencies
  • Financial Assistance
  • Law Enforcement
  • Substance Abuse
  • Face-To-Face Interviews
  • Medicaid
  • Child Victims
  • Community Services
  • Child Protective
  • CPS
  • Risk Assessments
  • Court Hearings
  • Psychosocial Assessments
  • Support Services
  • Foster Children
  • Domestic Violence
  • Collateral Contacts
  • Juvenile Court
  • Group Homes
  • Utilize Community Resources
  • Court Reports
  • Child Care
  • Court System

Zippia’s AI can customize your resume for you.

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How to structure your work experience

Your work experience should be structured:

  1. With your most recent roles first, followed by earlier roles in reverse chronological order.
  2. Job title, along with company name and location on the left.
  3. Put the corresponding dates of employment on the left side.
  4. Keep only relevant jobs on your work experience.

How to write social services case manager experience bullet points

Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:

  • Use strong action verbs like Led, Built, or Optimized.
  • Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
  • Wrap it up by explaining the actions you took to achieve the result and how you made an impact.

Here are great bullet points from social services case manager resumes:

Work history example #1

Foster Care Worker

Children's Institute

  • Adhered to all Department of Children and Family Services (DCFS) policies and procedures for the state of Illinois.
  • Provided referrals to other agencies when unable to provide service as an emergency communication message.
  • Worked closely with court personnel, service providers, and DCFS regarding open cases that we were servicing.
  • Provided case management and counseling to foster children and placement families to ensure safety and permanency.
  • Organized meeting focused on permanency planning and developed therapeutic relationships with birth parents.

Work history example #2

Social Worker

New Alternatives

  • Assisted special education teachers with academic programs and rehabilitated students with learning disabilities.
  • Collaborated with ACS case managers, ACS attorneys, NAC attorneys as needed for permanency planning and other issues.
  • Obtained documentation to maintain professional communication and consolidation with legal guardians or parents regarding child's daily behavior and overall functioning.
  • Coordinated and implemented necessary behavior intervention plans, (BIP) and individual education plans (IEP).
  • Implemented intensive therapeutic individual and family therapy sessions as part of the Intercept in-home counseling services.

Work history example #3

Counselor

Money Management International

  • Completed deposits for clients who are seeking bankruptcy or reverse mortgage counseling.
  • Provided clients with one hour counseling session on pros and cons of a reverse mortgage.
  • Enrolled new clients in need of financial, bankruptcy, and housing counseling.
  • Processed Act-91 housing paperwork to abstain client's home from foreclosure through Pennsylvania housing.
  • Assisted with counseling clients that are in foreclosure referring them to programs within the company and other agencies.

Work history example #4

Case Manager

Allianz Life

  • Arranged foreign hospital admissions and assisted English- and Spanish-speaking patients with insurance needs and medical emergencies related to international travel.
  • Earned recognition and certificates of accomplishment from supervisor and team members, including patient commendations.
  • Collaborated with interdisciplinary teams and external resources on identified care plans to promote a healthy outcome.
  • Developed and implemented informal underwriting procedures for my office.

Zippia’s AI can customize your resume for you.

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Add an education section to your resume

The education section should display your highest degree first.

Place your education section appropriately on your resume. If you graduated over 5 years ago, this section should be at the bottom of your resume. If you just graduated and lack relevant work experience, the education section should go to the top.

If you have a bachelor's or master's degree, do not list your high school education. If your graduation year is more than 15-20 years ago, it's better not to include dates in this section.

Here are some examples of good education entries for resumes:

Master's Degree in social work

University of Southern California, Los Angeles, CA

2007 - 2008

Bachelor's Degree in social work

Norfolk State University, Norfolk, VA

2004 - 2007

Highlight your social services case manager certifications on your resume

If you have any additional certifications or education-like achievements, add them to the education section.

Include the full name of the certification, along with the name of the issuing organization and date of obtainment.

If you have any of these certifications, be sure to include them on your social services case manager resume:

  1. Certified Nurse Assistant (CNA)
  2. Certified Professional - Human Resource (IPMA-CP)
  3. Certified Case Manager (ACM)
  4. Certified School Social Work Specialist (C-SSWS)

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