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Become A Social Services Manager

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Working As A Social Services Manager

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $36,130

    Average Salary

What Does A Social Services Manager Do

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

Duties

Social and human service assistants typically do the following:

  • Help determine what type of aid their clients need
  • Work with clients and other professionals, such as social workers, to develop a treatment plan
  • Help clients find assistance with daily activities, such as eating and bathing
  • Research services, such as food stamps and Medicaid, that are available to their clients in their communities
  • Coordinate services provided to clients
  • Help clients complete paperwork to apply for assistance programs
  • Transport clients—for example, by driving them to appointments or to services within their community
  • Check in with clients to ensure that services are provided appropriately

Social and human service assistants have many job titles, including case work aide, clinical social work aide, family service assistant, social work assistant, addictions counselor assistant, and human service worker.

Social and human service assistants help clients to identify and obtain benefits and services. In addition to initially connecting clients with benefits or services, social and human service assistants may follow up with clients to ensure that they are receiving the intended services and that the services are meeting their needs. They work under the direction of social workers, psychologists, or other social and human service workers.

With children and families, social and human service assistants ensure that the children live in safe homes. They help parents get the resources, such as food stamps or childcare, they need to care for their children.

With the elderly, these workers help clients stay in their own homes and live under their own care whenever possible. Social and human service assistants may coordinate meal deliveries or find personal care aides to help with the clients’ day-to-day needs, such as running errands and bathing. In some cases, human service workers help look for residential care facilities, such as nursing homes.

For people with disabilities, social and human service assistants help find rehabilitation services that aid their clients. They may work with employers to make a job more accessible to people with disabilities. Some workers find personal care services to help clients with daily living activities, such as bathing and making meals.

For people with addictions, human service assistants find rehabilitation centers that meet their clients’ needs. They also may find support groups for people who are dependent on alcohol, drugs, gambling, or other substances or behaviors.

With veterans, assistants help people who have been discharged from the military adjust to civilian life. They help with practical needs, such as locating housing and finding ways to apply skills gained in the military to civilian jobs. They may also help their clients navigate the overwhelming number of services available to veterans.

For people with mental illnesses, social and human service assistants help clients find the appropriate resources to help them cope with their illness. They find self-help and support groups to provide their clients with an assistance network. In addition, they may find personal care services or group housing to help those with more severe mental illnesses care for themselves.

With immigrants, workers help clients adjust to living in a new country. They help the clients locate jobs and housing. They also may help them find programs that teach English, or they may find legal assistance to help immigrants get various administrative paperwork in order.

With former prison inmates, human service assistants find job training or placement programs to help clients reenter society. Human service assistants help former inmates find housing and connect with programs that help them start a new life for themselves.

With homeless people, assistants help clients meet their basic needs. They find temporary or permanent housing for their clients and locate places, such as soup kitchens, that provide meals. Human service assistants also may help homeless people find resources to address other problems they may have, such as joblessness.

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How To Become A Social Services Manager

Requirements for social and human service assistants vary, although they typically have at least a high school diploma and must complete a brief period of on-the-job training. Some employers prefer to hire workers who have additional education or experience.

Education

Although a high school diploma is typically required, some employers prefer to hire workers who have relevant work experience or education beyond high school. A certificate or an associate’s degree in a subject such as human services, gerontology (working with older adults), or social or behavioral science is common for workers entering this occupation.

Human service degree programs train students to observe and interview patients, carry out treatment plans, and handle people who are undergoing a crisis. Many programs include fieldwork to give students hands-on experience.

The level of education that social and human service assistants have completed often determines the responsibilities they are given. Those with a high school diploma are likely to do lower level work, such as helping clients fill out paperwork. Assistants with some college education may coordinate program activities or manage a group home.

Although postsecondary education is important, some employers may prefer or allow for applicants who have related work experience. In some cases, candidates may substitute such experience in place of postsecondary education. 

Training

Many social and human service assistants, particularly those without any postsecondary education, undergo a period of on-the-job training. Because such workers often are dealing with multiple clients from a wide variety of backgrounds, on-the-job training in case management helps prepare them to respond appropriately to the different needs and situations of their clients.

Advancement

For social and human service assistants, additional education is almost always necessary for advancement. In general, advancement to case management or social work jobs requires a bachelor’s or master’s degree in human services, counseling, rehabilitation, social work, or a related field.

Important Qualities

Communication skills. Social and human service assistants talk with clients about the challenges in their lives and assist them in getting help. These workers must be able to listen to their clients and to communicate the clients’ needs to organizations that can help them.

Compassion. Social and human service assistants often work with people who are in stressful and difficult situations. To develop strong relationships, they must have compassion and empathy for their clients.

Interpersonal skills. Social and human service assistants must make their clients feel comfortable discussing sensitive issues. Assistants also need to build relationships with other service providers to become familiar with all of the resources that are available in their communities.

Organizational skills. Social and human service assistants often must complete lots of paperwork and work with many different clients. They must be organized in order to ensure that the paperwork is filed properly and that clients are getting the help they need.

Problem-solving skills. Social and human service assistants help clients find solutions to their problems. They must be able to listen carefully to their clients’ needs and offer practical solutions.

Time-management skills. Social and human service assistants often work with many clients. They must manage their time effectively to ensure that their clients are getting the attention they need.

Some employers require a criminal background check. In some settings, workers need a valid driver’s license.

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Social Services Manager jobs

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Social Services Manager Demographics

Gender

Female

79.3%

Male

18.3%

Unknown

2.4%
Ethnicity

White

81.7%

Hispanic or Latino

9.6%

Asian

6.6%

Unknown

1.5%

Black or African American

0.6%
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Languages Spoken

Spanish

53.8%

French

9.0%

Chinese

5.1%

Arabic

3.8%

Italian

3.8%

Danish

2.6%

Somali

2.6%

Tigrinya

2.6%

Mandarin

2.6%

Korean

2.6%

Portuguese

1.3%

German

1.3%

Japanese

1.3%

Amharic

1.3%

Burmese

1.3%

Tagalog

1.3%

Cantonese

1.3%

Afar

1.3%

Thai

1.3%
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Social Services Manager Education

Schools

University of Louisville

16.5%

University of Kentucky

8.7%

Capella University

8.1%

University of Alabama

7.4%

University of Phoenix

7.1%

Troy University

6.8%

Western Kentucky University

6.5%

Walden University

4.2%

Eastern Kentucky University

4.2%

Morehead State University

3.9%

Jacksonville State University

3.5%

University of Alabama at Birmingham

3.2%

Temple University

2.9%

Webster University

2.9%

Ashford University

2.6%

University of West Alabama

2.6%

Eastern Washington University

2.3%

University of Southern California

2.3%

University of Southern Mississippi

2.3%

Florida State University

2.3%
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Majors

Social Work

34.7%

Psychology

10.7%

Business

6.3%

Criminal Justice

5.9%

Sociology

5.6%

Human Services

4.1%

Mental Health Counseling

4.0%

Counseling Psychology

3.9%

School Counseling

3.4%

Nursing

3.3%

Public Administration

2.7%

Health Care Administration

2.5%

Human Development

2.2%

Clinical Psychology

2.2%

Social Sciences

1.6%

Rehabilitation Science

1.5%

Education

1.5%

Human Resources Management

1.5%

Gerontology

1.4%

Management

1.2%
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Degrees

Masters

42.6%

Bachelors

33.4%

Other

11.2%

Associate

4.2%

Certificate

3.6%

Doctorate

3.5%

Diploma

1.2%

License

0.4%
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Real Social Services Manager Salaries

Job Title Company Location Start Date Salary
Social and Community Service Managers Shalom Presbyterian Church of Washington Fairfax Station, VA Apr 14, 2014 $100,360
Social and Community Service Managers Henry Crown and Company Chicago, IL Feb 19, 2013 $100,000
Social and Community Service Managers United Way Worldwide Alexandria, VA May 06, 2014 $97,500 -
$119,500
Social and Community Service Managers Happy Hearts Fund New York, NY May 19, 2014 $95,035
Social and Community Service Managers Happy Hearts Fund New York, NY Nov 12, 2013 $95,035
Social and Community Service Managers The Lesley Foundation Half Moon Bay, CA May 02, 2014 $94,370
Social and Community Service Managers Solar Line Universal Great Brotherhood, Inc. New York, NY Jan 06, 2014 $93,933 -
$94,000
Social and Community Service Managers New York City Human Resources Administration New York, NY Feb 04, 2014 $90,000
Social and Community Service Managers Family Health International D/B/A FHI360 Washington, DC Mar 14, 2014 $87,090
Social and Community Service Managers Creative Associates International, Inc. Washington, DC May 12, 2014 $86,600 -
$90,000
Social and Community Service Managers Americas Business Council Foundation Inc. Miami Beach, FL May 21, 2014 $85,405 -
$100,000
Social and Community Service Managers Nueva Vida Inc. Washington, DC Nov 19, 2013 $83,304 -
$92,000
Social and Community Service Managers Aisling Irish Community Center, Inc. Yonkers, NY May 08, 2013 $82,600
Social and Community Service Managers Compassion International Colorado Springs, CO Nov 13, 2013 $81,890
Health and Social Service Manager The Pediatric Center, PC Stamford, CT Sep 20, 2014 $68,057
Social and Community Service Manager Mil Mujeres, Inc. Washington, DC Jan 09, 2016 $67,869
Social & Community Service Manager Veria Companion, Inc. New York, NY Sep 19, 2014 $67,392
Social and Community Service Managers The Paul and Phyllis Fireman Charitable Foundation Boston, MA Apr 14, 2014 $67,350
Social and Community Service Managers Polaris Project Washington, DC Nov 25, 2013 $66,227
Social and Community Service Managers Institute for Global Engagement Annandale, VA Mar 31, 2014 $66,227
Social and Community Services Manager Netfreedom Pioneers Marina del Rey, CA Jan 30, 2015 $66,000
Social and Community Services Manager Netfreedom Pioneers Marina del Rey, CA Oct 27, 2014 $66,000
Social and Community Service Manager Balatarin, LLC. Marina del Rey, CA Sep 14, 2013 $55,515
Social and Community Service Managers Pacific Adult Day Health Care (ADHC) CA Jan 23, 2014 $55,515
Social and Community Service Managers Cheshire YMCA Swanzey, NH Feb 04, 2014 $54,850
Social and Community Services Manager Amethyst House, Inc. Bloomington, IN Oct 12, 2015 $52,250
Social and Community Service Manager FC United of Florida, Inc. Palm Coast, FL Sep 24, 2013 $52,175
Social and Community Service Manager FC United of Florida, Inc. Palm Coast, FL Sep 19, 2013 $52,175
Social and Community Service Managers GK 1 World Foundation Poway, CA Jan 23, 2014 $52,000

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Top Skills for A Social Services Manager

SocialServicesDepartmentChildAbuse/NeglectCarePlanMeetingsFacilityFinancialAssistanceCrisisInterventionDischargePlanningMentalHealthMinimumDataSetMedicaidCommunityResourcesCourtReportsSocialWorkersEmergencyIntakeTreatmentPlansSocialServicePlansProtectiveServicesSubstanceAbuseLawEnforcement

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Top Social Services Manager Skills

  1. Social Services Department
  2. Child Abuse/Neglect
  3. Care Plan Meetings
You can check out examples of real life uses of top skills on resumes here:
  • Designed and implemented training/professional development for social services department.
  • Complete investigation reports and work with law enforcement and court personnel in prosecution of child abuse/neglect cases.
  • Conduct Care Plan meetings with families to review interdisciplinary strengths, needs, or changes.
  • Conducted exit conference with facility staff regarding findings and assisted with the development of a plan to correct the deficient practices.
  • Explained eligibility and forms requirements, community resources for financial assistance.

Top Social Services Manager Employers