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Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.Duties
Social and community service managers typically do the following:
Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.
Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.
Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.
In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.
In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.
Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.Education
A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.Work Experience
Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.Important Qualities
Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.
Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.
Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.
Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.
Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.
Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.
Average Length of Employment
Top Careers Before Social Services Manager
Top Careers After Social Services Manager
Hispanic or Latino9.6%
Black or African American0.6%
Social Services Manager
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University of Louisville16.5%
University of Kentucky8.7%
University of Alabama7.4%
University of Phoenix7.1%
Western Kentucky University6.5%
Eastern Kentucky University4.2%
Morehead State University3.9%
Jacksonville State University3.5%
University of Alabama at Birmingham3.2%
University of West Alabama2.6%
Eastern Washington University2.3%
University of Southern California2.3%
University of Southern Mississippi2.3%
Florida State University2.3%
Social Services Manager
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|Job Title||Company||Location||Start Date||Salary|
|Social and Community Service Managers||Shalom Presbyterian Church of Washington||Fairfax Station, VA||Apr 14, 2014||$100,360|
|Social and Community Service Managers||Henry Crown and Company||Chicago, IL||Feb 19, 2013||$100,000|
|Social and Community Service Managers||United Way Worldwide||Alexandria, VA||May 06, 2014||$97,500 -
|Social and Community Service Managers||Happy Hearts Fund||New York, NY||May 19, 2014||$95,035|
|Social and Community Service Managers||Happy Hearts Fund||New York, NY||Nov 12, 2013||$95,035|
|Social and Community Service Managers||The Lesley Foundation||Half Moon Bay, CA||May 02, 2014||$94,370|
|Social and Community Service Managers||Solar Line Universal Great Brotherhood, Inc.||New York, NY||Jan 06, 2014||$93,933 -
|Social and Community Service Managers||New York City Human Resources Administration||New York, NY||Feb 04, 2014||$90,000|
|Social and Community Service Managers||Family Health International D/B/A FHI360||Washington, DC||Mar 14, 2014||$87,090|
|Social and Community Service Managers||Creative Associates International, Inc.||Washington, DC||May 12, 2014||$86,600 -
|Social and Community Service Managers||Americas Business Council Foundation Inc.||Miami Beach, FL||May 21, 2014||$85,405 -
|Social and Community Service Managers||Nueva Vida Inc.||Washington, DC||Nov 19, 2013||$83,304 -
|Social and Community Service Managers||Aisling Irish Community Center, Inc.||Yonkers, NY||May 08, 2013||$82,600|
|Social and Community Service Managers||Compassion International||Colorado Springs, CO||Nov 13, 2013||$81,890|
|Health and Social Service Manager||The Pediatric Center, PC||Stamford, CT||Sep 20, 2014||$68,057|
|Social and Community Service Manager||Mil Mujeres, Inc.||Washington, DC||Jan 09, 2016||$67,869|
|Social & Community Service Manager||Veria Companion, Inc.||New York, NY||Sep 19, 2014||$67,392|
|Social and Community Service Managers||The Paul and Phyllis Fireman Charitable Foundation||Boston, MA||Apr 14, 2014||$67,350|
|Social and Community Service Managers||Polaris Project||Washington, DC||Nov 25, 2013||$66,227|
|Social and Community Service Managers||Institute for Global Engagement||Annandale, VA||Mar 31, 2014||$66,227|
|Social and Community Services Manager||Netfreedom Pioneers||Marina del Rey, CA||Jan 30, 2015||$66,000|
|Social and Community Services Manager||Netfreedom Pioneers||Marina del Rey, CA||Oct 27, 2014||$66,000|
|Social and Community Service Manager||Balatarin, LLC.||Marina del Rey, CA||Sep 14, 2013||$55,515|
|Social and Community Service Managers||Pacific Adult Day Health Care (ADHC)||CA||Jan 23, 2014||$55,515|
|Social and Community Service Managers||Cheshire YMCA||Swanzey, NH||Feb 04, 2014||$54,850|
|Social and Community Services Manager||Amethyst House, Inc.||Bloomington, IN||Oct 12, 2015||$52,250|
|Social and Community Service Manager||FC United of Florida, Inc.||Palm Coast, FL||Sep 24, 2013||$52,175|
|Social and Community Service Manager||FC United of Florida, Inc.||Palm Coast, FL||Sep 19, 2013||$52,175|
|Social and Community Service Managers||GK 1 World Foundation||Poway, CA||Jan 23, 2014||$52,000|
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