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Become A Social Services Manager

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Working As A Social Services Manager

  • Getting Information
  • Documenting/Recording Information
  • Organizing, Planning, and Prioritizing Work
  • Communicating with Supervisors, Peers, or Subordinates
  • Performing for or Working Directly with the Public
  • Deal with People

  • Unpleasant/Angry People

  • Stressful

  • $36,130

    Average Salary

What Does A Social Services Manager Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

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How To Become A Social Services Manager

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

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Social Services Manager jobs

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Social Services Manager Demographics

Gender

  • Female

    79.3%
  • Male

    18.3%
  • Unknown

    2.4%

Ethnicity

  • White

    81.7%
  • Hispanic or Latino

    9.6%
  • Asian

    6.6%
  • Unknown

    1.5%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    53.8%
  • French

    9.0%
  • Chinese

    5.1%
  • Arabic

    3.8%
  • Italian

    3.8%
  • Danish

    2.6%
  • Somali

    2.6%
  • Tigrinya

    2.6%
  • Mandarin

    2.6%
  • Korean

    2.6%
  • Portuguese

    1.3%
  • German

    1.3%
  • Japanese

    1.3%
  • Amharic

    1.3%
  • Burmese

    1.3%
  • Tagalog

    1.3%
  • Cantonese

    1.3%
  • Afar

    1.3%
  • Thai

    1.3%
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Social Services Manager

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Social Services Manager Education

Social Services Manager

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Real Social Services Manager Salaries

Job Title Company Location Start Date Salary
Social and Community Service Managers Shalom Presbyterian Church of Washington Fairfax Station, VA Apr 14, 2014 $100,360
Social and Community Service Managers Henry Crown and Company Chicago, IL Feb 19, 2013 $100,000
Social and Community Service Managers United Way Worldwide Alexandria, VA May 06, 2014 $97,500 -
$119,500
Social and Community Service Managers Happy Hearts Fund New York, NY May 19, 2014 $95,035
Social and Community Service Managers Happy Hearts Fund New York, NY Nov 12, 2013 $95,035
Social and Community Service Managers The Lesley Foundation Half Moon Bay, CA May 02, 2014 $94,370
Social and Community Service Managers Solar Line Universal Great Brotherhood, Inc. New York, NY Jan 06, 2014 $93,933 -
$94,000
Social and Community Service Managers New York City Human Resources Administration New York, NY Feb 04, 2014 $90,000
Social and Community Service Managers Family Health International D/B/A FHI360 Washington, DC Mar 14, 2014 $87,090
Social and Community Service Managers Creative Associates International, Inc. Washington, DC May 12, 2014 $86,600 -
$90,000
Social and Community Service Managers Americas Business Council Foundation Inc. Miami Beach, FL May 21, 2014 $85,405 -
$100,000
Social and Community Service Managers Nueva Vida Inc. Washington, DC Nov 19, 2013 $83,304 -
$92,000
Social and Community Service Managers Aisling Irish Community Center, Inc. Yonkers, NY May 08, 2013 $82,600
Social and Community Service Managers Compassion International Colorado Springs, CO Nov 13, 2013 $81,890
Health and Social Service Manager The Pediatric Center, PC Stamford, CT Sep 20, 2014 $68,057
Social and Community Service Manager Mil Mujeres, Inc. Washington, DC Jan 09, 2016 $67,869
Social & Community Service Manager Veria Companion, Inc. New York, NY Sep 19, 2014 $67,392
Social and Community Service Managers The Paul and Phyllis Fireman Charitable Foundation Boston, MA Apr 14, 2014 $67,350
Social and Community Service Managers Polaris Project Washington, DC Nov 25, 2013 $66,227
Social and Community Service Managers Institute for Global Engagement Annandale, VA Mar 31, 2014 $66,227
Social and Community Services Manager Netfreedom Pioneers Marina del Rey, CA Jan 30, 2015 $66,000
Social and Community Services Manager Netfreedom Pioneers Marina del Rey, CA Oct 27, 2014 $66,000
Social and Community Service Manager Balatarin, LLC. Marina del Rey, CA Sep 14, 2013 $55,515
Social and Community Service Managers Pacific Adult Day Health Care (ADHC) CA Jan 23, 2014 $55,515
Social and Community Service Managers Cheshire YMCA Swanzey, NH Feb 04, 2014 $54,850
Social and Community Services Manager Amethyst House, Inc. Bloomington, IN Oct 12, 2015 $52,250
Social and Community Service Manager FC United of Florida, Inc. Palm Coast, FL Sep 24, 2013 $52,175
Social and Community Service Manager FC United of Florida, Inc. Palm Coast, FL Sep 19, 2013 $52,175
Social and Community Service Managers GK 1 World Foundation Poway, CA Jan 23, 2014 $52,000

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Top Skills for A Social Services Manager

SocialServicesDepartmentChildAbuse/NeglectCarePlanMeetingsFacilityFinancialAssistanceCrisisInterventionDischargePlanningMentalHealthMinimumDataSetMedicaidCommunityResourcesCourtReportsSocialWorkersEmergencyIntakeTreatmentPlansSocialServicePlansProtectiveServicesSubstanceAbuseLawEnforcement

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Top Social Services Manager Skills

  1. Social Services Department
  2. Child Abuse/Neglect
  3. Care Plan Meetings
You can check out examples of real life uses of top skills on resumes here:
  • Designed and implemented training/professional development for social services department.
  • Complete investigation reports and work with law enforcement and court personnel in prosecution of child abuse/neglect cases.
  • Conduct Care Plan meetings with families to review interdisciplinary strengths, needs, or changes.
  • Conducted exit conference with facility staff regarding findings and assisted with the development of a plan to correct the deficient practices.
  • Explained eligibility and forms requirements, community resources for financial assistance.

Top Social Services Manager Employers