Social services manager job description

The Manager is the day-to-day steward of social media campaign development, activation and innovation. This person will work closely with the media strategy and client teams to translate high-level marketing goals and media objectives into impactful paid media campaigns on social networks. The Manager is responsible for day-to-day management of a team of Analysts/Sr. Analysts including both project management to ensure timely delivery of all tasks and career development.

This position is both strategic and tactical in scope and requires the ability to apply detailed paid social knowledge to actionable insights and recommendations. This person will assist the Associate Media Director and Director in driving strategic paid social expertise within the team as well as helping to develop innovative strategies to meet and exceed client business objectives.
Role Objectives:

Direct and manage the daily workflow of all paid social campaigns, including proposal development, campaign activation & maintenance, and post-buy recaps

Interface with Investment, Strategy, and Activation media teams to respond to client briefs, build strategic campaign plans, communicate service offerings, and to identify and deliver new solutions in a collaborative fashion

Assist in training, mentoring, and developing team members

Compile data across several social media platforms and work in collaboration with the Analytics team to create weekly/monthly reports, including analysis for insights, optimizations and future strategy development

Adopt established account management standards and enhance campaign best practices

Monitor the latest trends in social media, including advertising formats, channels and technologies in order to improve campaign performance and provide recommendations on how clients can best leverage new tools and services

Champion and facilitate communication and collaboration within the team and the agency

Participate in regular knowledge share sessions to present and learn new strategies for optimizing and enhancing campaign performance

Develop action plans for achieving and measuring social media success, including setting key metrics, measurement and optimization strategies

Advocate the value of social media and help educate clients, partners and internal teams on the latest developments and capabilities in this fast-growing media channel

Provide oversight and direction to team of dedicated social media buyers

Lead regular check-ins on campaign performance and track against KPIs

Provide direction as needed for improving campaign performance through optimization and/or implementing new features and strategies

Create and deliver presentations to both clients and internal teams showcasing campaign strategy and performance results

Develop points of view on new technologies, trends and opportunities in the social media marketplace

For over 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. With more than 2,500 employees spread throughout more than 50 sites around the county, FHCSD is proud of the diversity of its staff as a reflection of the communities it serves.

The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving the overall health and livelihood of your community, FHCSD is looking for people like you.

Family Health Centers of San Diego (FHCSD) is looking for a Social Services Housing Manager. The Social Services Housing Manager will provide housing specific Community Support (CS) services to eligible Medi-Cal Managed Care beneficiaries. Will address the clinical and non-clinical needs of high-need, high-acuity Medi-Cal Members through systematic coordination of services and comprehensive care management.
Responsibilities:

* Responsible for comprehensively addressing the needs of clients with the most complex challenges affecting their health related to homelessness, unstable and unsafe housing, food insecurity, and/or other social needs.
* Develop a comprehensive, individualized, person-centered housing support plan, based on an individualized assessment ensuring the plan is reviewed, maintained, and updated under appropriate clinical oversight.
* Determine appropriate services to meet the needs of patients to include addressing social determinants of health needs effecting housing.
* Utilize best practices with patients experiencing homelessness that have complex health, disability, and/or behavioral health conditions that may include Housing First, Harm Reduction, Progressive Engagement, Motivational Interviewing, and Trauma-Informed Care.
* Assist patients with obtaining or searching for housing that covers completing housing applications, securing required documentation, assist with benefits advocacy and presenting options.
* May assist clients in supporting SSI application process in aligning eligibility, eligibility guidelines, obtaining identification and documentation for Supplemental Security Income eligibility, and overall support with the SSI application process.
* May assist with identifying and securing available resources for subsidizing rent, identifying and securing resources to cover expenses, or assisting with requests for reasonable accommodation.
* Assist with identifying, coordinating, securing, or funding one-time services and modifications necessary to enable a person to establish a basic household that expands beyond room and board.
* Provide tenancy and sustaining services to assist the client in maintaining safe and stable tenancy once housing is secured
* Provide early identification and intervention for behaviors that may jeopardize housing, education and training on the roles, rights, and responsibilities of the tenant and landlord, coaching on developing and maintaining key relationships with landlords/property managers with a goal of fostering successful tenancy, or coordination with the landlord and case management Provider to address identified issues that could impact housing stability.
* Collaborate with multidisciplinary care team in coordinating a wide array of outreach, health care, case management, patient engagement functions in supporting and connecting patients of the Homeless Population with internal and external resources.
* Resolve any barriers related to necessary resources in supporting this population.
* Interact with internal and external stakeholders in developing and sustaining relationships to service patients' needs and resources.
* Perform other duties as assigned.

Requirements:

* Bachelor's degree in social work, public health, science, or related degree required.
* Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties.
* Must meet driving requirements

Rewards:

* Job type: Regular Full Time
* Competitive Salary with Excellent Benefits
* Retirement Plan with Employer Match
* Paid Time Off, Extended Sick Leave and Paid Holidays
* Medical/Dental/Vision/FSA/Life Insurance
* Employee Discounts and Wellness Programs
* Sponsoring Employer with an Equity Investment Company that can assist you with your down payment for purchasing a home

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

JOB DESCRIPTION: Plans, organizes, and manages the operations of the department of Social Services and coordinates the provision of services to meet the psycho-social needs of patients within a defined community. Responsible for a clinical caseload. Has responsibility for conducting performance evaluation of staff. Schedules staff, assists in their orientation and training, and serves as a resource for resolving complex social services related issues. Performs other related duties as required.

MINIMUM QUALIFICATIONS: Master's of Social Work degree from an accredited school of Social Work. Licensed as a Social Worker in the state of Georgia with five years of post graduate experience in medical social work or license eligible with ten years experience. Three years experience in a supervisory capacity preferred.

PHYSICAL REQUIREMENTS (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation, Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.
**Connect With Us!**

Connect with us for general consideration!

**Division** _Hillandale Hosp Emory_

**Campus Location** _Lithonia, GA, 30058_

**Campus Location** _US-GA-Lithonia_

**Department** _HILL-Care Management_

**Job Type** _Regular Full-Time_


**Job Category** _Behavioral Health, Counseling & Clergy_

**Schedule** _8a-4:30p_

**Standard Hours** _40 Hours_

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.