Social services specialist job description
Updated March 14, 2024
8 min read
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Example social services specialist requirements on a job description
Social services specialist requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in social services specialist job postings.
Sample social services specialist requirements
- Bachelor's degree in Social Work or related field.
- Minimum of two years professional experience in social services.
- Current licensure as a Licensed Clinical Social Worker (LCSW) or equivalent.
- Familiarity with local, state and federal laws and regulations related to social services.
- Proficiency with computer applications such as Microsoft Office.
Sample required social services specialist soft skills
- Excellent interpersonal and communication skills.
- Strong organizational and problem-solving skills.
- Ability to work independently and collaboratively.
- Commitment to professional ethics and confidentiality.
- Ability to handle multiple tasks simultaneously.
Social services specialist job description example 1
Union Holdings social services specialist job description
Union is a creative & performance marketing agency that creates omni-channel campaigns, unleashing creativity on a data-driven world, helping brands produce memorable, measurable and repeatable results.
We're looking for a Paid Social Specialist with proven experience in digital marketing using paid media. Preferred experience in the following platforms: Facebook, LinkedIn, Instagram, Twitter, and Pinterest. Professional experience on TikTok and Snapchat is a plus. Candidates should have 2+ years of industry experience and at minimum 1 year of Paid Social experience. Candidates should be authorized to work in the U.S. at this time.
The ideal candidate will have both a collaborative mentality and a data-driven mindset that can drive positive ROI through paid social channels. This person will be responsible for owning paid social marketing operations across a variety of clients from strategy execution, planning, campaign structure management, campaign optimization, bidding strategies, and measurement. Your daily responsibilities will also include tracking and steering the paid social campaigns towards the client's KPIs whilst also providing insight into performance in the form of weekly status updates, monthly reporting and quarterly business reviews.
Requirements
What we're looking for:
Over the years, Union has built an open and fun environment around our six core values; Creativity, Innovation, Collaboration, Kindness, Passion, and Hard Work. Therefore, regardless of the position, we are looking for people to join the team that have:
Keen understanding of how the digital medium is consumed by the general population
Up-to-date knowledge of current paid social marketing trends
Excellent interpersonal and communication skills
Experience managing and executing high budget paid media digital campaigns across channels
Deep knowledge of analytics platforms
Self-motivated with the ability to juggle multiple projects
Ability to work effectively within a team to develop solutions that emerge from a strategic foundation
Meticulous attention to detail and overall product quality
Confidence in presenting work and ability to interact comfortably with the team and clients
Ability to conceive and develop solutions individually as well as in a collaborative environment
Commitment not to just fulfilling an assignment, but in adding value, pushing the boundaries and creating work that makes a difference
Team player (those great personality types that people love to work with)
Benefits
Tight Knit Team
Inspiring Work
Matching 401K
Third Thursdays
Paid Time Off
Profit Sharing
Studiodays
Health Benefits
Professional Development
We're looking for a Paid Social Specialist with proven experience in digital marketing using paid media. Preferred experience in the following platforms: Facebook, LinkedIn, Instagram, Twitter, and Pinterest. Professional experience on TikTok and Snapchat is a plus. Candidates should have 2+ years of industry experience and at minimum 1 year of Paid Social experience. Candidates should be authorized to work in the U.S. at this time.
The ideal candidate will have both a collaborative mentality and a data-driven mindset that can drive positive ROI through paid social channels. This person will be responsible for owning paid social marketing operations across a variety of clients from strategy execution, planning, campaign structure management, campaign optimization, bidding strategies, and measurement. Your daily responsibilities will also include tracking and steering the paid social campaigns towards the client's KPIs whilst also providing insight into performance in the form of weekly status updates, monthly reporting and quarterly business reviews.
Requirements
What we're looking for:
Over the years, Union has built an open and fun environment around our six core values; Creativity, Innovation, Collaboration, Kindness, Passion, and Hard Work. Therefore, regardless of the position, we are looking for people to join the team that have:
Keen understanding of how the digital medium is consumed by the general population
Up-to-date knowledge of current paid social marketing trends
Excellent interpersonal and communication skills
Experience managing and executing high budget paid media digital campaigns across channels
Deep knowledge of analytics platforms
Self-motivated with the ability to juggle multiple projects
Ability to work effectively within a team to develop solutions that emerge from a strategic foundation
Meticulous attention to detail and overall product quality
Confidence in presenting work and ability to interact comfortably with the team and clients
Ability to conceive and develop solutions individually as well as in a collaborative environment
Commitment not to just fulfilling an assignment, but in adding value, pushing the boundaries and creating work that makes a difference
Team player (those great personality types that people love to work with)
Benefits
Tight Knit Team
Inspiring Work
Matching 401K
Third Thursdays
Paid Time Off
Profit Sharing
Studiodays
Health Benefits
Professional Development
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Social services specialist job description example 2
Intuit social services specialist job description
Come join the North America Social Care team within the Intuit Consumer Group where we lead inclusively, champion diversity, and foster an empowering work environment. As a Seasonal Social Care Specialist, you will be responsible for supporting our brand presence and voice on social media (Facebook, Twitter, Instagram, and TikTok) and digital platforms, including mobile app reviews, such as Google Play and Apple iOS. Social Care Specialists are courageous, have a social mindset, and thrive in fast evolving environments.
Your responsibilities will include interacting with consumers on multiple social and digital platforms with different algorithms and ensuring they are provided with the best care and service. You will also monitor daily activity of all contributors to our public channels, gather insights, and actively engage with cross-functional teams to deliver awesome customer experiences. Part of your responsibilities are to build and maintain relationships with key stakeholders to ensure our social and digital channels are healthy and continue to be an interactive place where customers can obtain assistance. You must display initiative and integrity, and be customer obsessed. We are a team of subject matter experts that offer guidance to resolve moderate to complex situations and bridge the connection between internal and external stakeholders. We demonstrate our commitment to being brand ambassadors and passionately focus on delivering business excellence through an interconnected system of sustainable processes.
What you'll bring
+ Respond to customer concerns and inquiries via social media and digital channels, including product app reviews and online Q&A platforms
+ Interact with internal stakeholders and customers through unscripted, natural, and transparent written communication
+ Use exceptional soft skills to acknowledge and empathize with customers during every interaction
+ Decipher customer concerns to find the root cause of the problem and utilize all available resources to provide 100% accurate responses
+ Translate voice of the customer feedback into tangible and meaningful data that will have a significant impact for the business and provide insights about agents, company products, and customers
+ Compile data and work cross-functionally with internal stakeholders regarding emerging issues, customer concerns, product defects, and enhancement opportunities, and close communication loops with the community
+ Collaborate effectively with internal and external partners to bring ideas to market
+ Determine appropriate action plans for high touch and sensitive issues on social media, including seeking the execution of response plans for controversial topics
+ Showcase impeccable management and organizational skills to handle numerous projects across multiple channels
+ Identify key opportunities and provide feedback to continuously improve processes and workflows
+ Manage the overall quality of all the social and digital channels
+ Consistently meet defined quality and productivity goals and metrics
+ Support the team by exercising business acumen to protect and represent the Intuit brand, and to resolve customer issues
+ Continuously participate within a team setting to execute tasks and share best practices, including social and digital insights
How you will lead
+ Customer service experience
+ Exceptional written and verbal communication skills, including spelling, grammar, and English composition
+ Meticulous attention to detail and great reading comprehension
+ Proven ability to articulate written responses precisely and accurately
+ Strong problem solving, investigative, and critical thinking skills
+ Typing proficiency and solid grasp of technological, computer-based practices and software, such as operating systems and internet browsers
+ Technical troubleshooting abilities and knowledge of Microsoft Office and Google Suite
+ Ability to adapt quickly to ever-changing situations and proactively develop solutions
+ Established work ethic and capable of taking personal accountability for accuracy and high-quality outputs
+ Working knowledge and understanding of social media platforms and etiquette
+ Understanding of community principles and how to engage with a broad user base
+ Experience interacting with influential users on social media and online communities
+ Strong online community, forum, membership group, or social experience in a personal or professional setting a plus
+ Ability to multitask and decipher content from different media avenues (Instant Messenger, Email, FAQs) to communicate information to a third party
+ Familiar with the nuances of online interactions
+ Capable of demonstrating integrity to core team values with minimal supervision
+ Tax-related expertise preferred but not required
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
Your responsibilities will include interacting with consumers on multiple social and digital platforms with different algorithms and ensuring they are provided with the best care and service. You will also monitor daily activity of all contributors to our public channels, gather insights, and actively engage with cross-functional teams to deliver awesome customer experiences. Part of your responsibilities are to build and maintain relationships with key stakeholders to ensure our social and digital channels are healthy and continue to be an interactive place where customers can obtain assistance. You must display initiative and integrity, and be customer obsessed. We are a team of subject matter experts that offer guidance to resolve moderate to complex situations and bridge the connection between internal and external stakeholders. We demonstrate our commitment to being brand ambassadors and passionately focus on delivering business excellence through an interconnected system of sustainable processes.
What you'll bring
+ Respond to customer concerns and inquiries via social media and digital channels, including product app reviews and online Q&A platforms
+ Interact with internal stakeholders and customers through unscripted, natural, and transparent written communication
+ Use exceptional soft skills to acknowledge and empathize with customers during every interaction
+ Decipher customer concerns to find the root cause of the problem and utilize all available resources to provide 100% accurate responses
+ Translate voice of the customer feedback into tangible and meaningful data that will have a significant impact for the business and provide insights about agents, company products, and customers
+ Compile data and work cross-functionally with internal stakeholders regarding emerging issues, customer concerns, product defects, and enhancement opportunities, and close communication loops with the community
+ Collaborate effectively with internal and external partners to bring ideas to market
+ Determine appropriate action plans for high touch and sensitive issues on social media, including seeking the execution of response plans for controversial topics
+ Showcase impeccable management and organizational skills to handle numerous projects across multiple channels
+ Identify key opportunities and provide feedback to continuously improve processes and workflows
+ Manage the overall quality of all the social and digital channels
+ Consistently meet defined quality and productivity goals and metrics
+ Support the team by exercising business acumen to protect and represent the Intuit brand, and to resolve customer issues
+ Continuously participate within a team setting to execute tasks and share best practices, including social and digital insights
How you will lead
+ Customer service experience
+ Exceptional written and verbal communication skills, including spelling, grammar, and English composition
+ Meticulous attention to detail and great reading comprehension
+ Proven ability to articulate written responses precisely and accurately
+ Strong problem solving, investigative, and critical thinking skills
+ Typing proficiency and solid grasp of technological, computer-based practices and software, such as operating systems and internet browsers
+ Technical troubleshooting abilities and knowledge of Microsoft Office and Google Suite
+ Ability to adapt quickly to ever-changing situations and proactively develop solutions
+ Established work ethic and capable of taking personal accountability for accuracy and high-quality outputs
+ Working knowledge and understanding of social media platforms and etiquette
+ Understanding of community principles and how to engage with a broad user base
+ Experience interacting with influential users on social media and online communities
+ Strong online community, forum, membership group, or social experience in a personal or professional setting a plus
+ Ability to multitask and decipher content from different media avenues (Instant Messenger, Email, FAQs) to communicate information to a third party
+ Familiar with the nuances of online interactions
+ Capable of demonstrating integrity to core team values with minimal supervision
+ Tax-related expertise preferred but not required
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
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Social services specialist job description example 3
BayCare Health System social services specialist job description
Title: Social Services Specialist - Care Coordination
Location: FL-New Port Richey-Morton Plant North Bay Hospital
BayCare Health System is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community at North Bay Hospital. Morton Plant North Bay Hospital is West Pasco County's only not-for-profit community hospital and has 120 acute care beds. Nationally recognized for health care excellence, we have achieved Primary Stroke Center recertification by The Joint Commission, meaning our stroke care protocols meet the standards of the country's best programs.
**The Social Services Specialist responsibilities include:**
+ Being a member of a collaborative practice model that includes patients, nurses, hospital care coordinators, physicians, and other practitioners, caregivers, and the community
+ Provides therapeutic interventions through assessment, coordination, referral and interdisciplinary planning
+ Knowledgeable about treatment, social and economic implications for individuals and families as it pertains to their age, stage of development and discharge needs
+ Possesses a clear understanding of discharge and transition planning and linkage with community resources
+ Demonstrates skills in planning, organizing, and managing multiple functions and complex processes
For this position, we prefer a background in medical social work. This is a full time position working 8:30 AM - 5:00 PM and will include weekend days. Open to candidates who are currently an MSW student with an undergraduate degree in Social Work, Sociology, or a Related field,
Qualifications:
**Specific Skills:**
+ Computer skills appropriate to position
+ Customer service skills
+ Critical thinking skills
+ Work independently
+ Interpersonal skills
+ Organizational skills
+ Knowledge of regulatory standards appropriate to position
+ Written and verbal communication skills
+ Work with a team
**Certifications and Licensures:**
+ Preferred ACM (Case Management)
+ Preferred CCM (Case Manager)
**Education:**
+ Master's Social Work
+ Or Master's Sociology
+ Or Master's Related Field
**Experience:**
+ Required 6 months Internship
+ Or 1 year Social Work in an acute care setting
**BayCare offers a competitive total reward package including:**
+ Benefits (Health, Dental, Vision)
+ Paid time off
+ Tuition reimbursement
+ 401k match and additional yearly contribution
+ Yearly performance appraisals and team award bonus
+ Community discounts and more
+ AND the Chance to be part of an amazing team and a great place to work!
Schedule: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Varies
Shift: Days
Shift Hours: 8:30 AM - 5:00 PM
Weekend Work: Occasional
On Call: No
Employment Status: ACTIVE FULL TIME
Equal Opportunity Employer Veterans/Disabled
Location: FL-New Port Richey-Morton Plant North Bay Hospital
BayCare Health System is currently in search of our newest Team Member who is passionate about providing outstanding customer service to our community at North Bay Hospital. Morton Plant North Bay Hospital is West Pasco County's only not-for-profit community hospital and has 120 acute care beds. Nationally recognized for health care excellence, we have achieved Primary Stroke Center recertification by The Joint Commission, meaning our stroke care protocols meet the standards of the country's best programs.
**The Social Services Specialist responsibilities include:**
+ Being a member of a collaborative practice model that includes patients, nurses, hospital care coordinators, physicians, and other practitioners, caregivers, and the community
+ Provides therapeutic interventions through assessment, coordination, referral and interdisciplinary planning
+ Knowledgeable about treatment, social and economic implications for individuals and families as it pertains to their age, stage of development and discharge needs
+ Possesses a clear understanding of discharge and transition planning and linkage with community resources
+ Demonstrates skills in planning, organizing, and managing multiple functions and complex processes
For this position, we prefer a background in medical social work. This is a full time position working 8:30 AM - 5:00 PM and will include weekend days. Open to candidates who are currently an MSW student with an undergraduate degree in Social Work, Sociology, or a Related field,
Qualifications:
**Specific Skills:**
+ Computer skills appropriate to position
+ Customer service skills
+ Critical thinking skills
+ Work independently
+ Interpersonal skills
+ Organizational skills
+ Knowledge of regulatory standards appropriate to position
+ Written and verbal communication skills
+ Work with a team
**Certifications and Licensures:**
+ Preferred ACM (Case Management)
+ Preferred CCM (Case Manager)
**Education:**
+ Master's Social Work
+ Or Master's Sociology
+ Or Master's Related Field
**Experience:**
+ Required 6 months Internship
+ Or 1 year Social Work in an acute care setting
**BayCare offers a competitive total reward package including:**
+ Benefits (Health, Dental, Vision)
+ Paid time off
+ Tuition reimbursement
+ 401k match and additional yearly contribution
+ Yearly performance appraisals and team award bonus
+ Community discounts and more
+ AND the Chance to be part of an amazing team and a great place to work!
Schedule: Sunday, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Varies
Shift: Days
Shift Hours: 8:30 AM - 5:00 PM
Weekend Work: Occasional
On Call: No
Employment Status: ACTIVE FULL TIME
Equal Opportunity Employer Veterans/Disabled
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Updated March 14, 2024
Updated March 14, 2024