Social work internship jobs in Largo, FL - 504 jobs

Job Description Essential Duties and Responsibilities: Gather, organize, and interpret assessment data on Title I identified students. Utilize best practice instructional strategies and research-based intervention curriculum materials to meet the learning needs of identified Title I students. Model the use of intervention strategies, through their use in the classroom, to general and special education teachers. Analyze existing student achievement data and administer student assessment and progress monitoring instruments as needed to aid in progress monitoring of Title I students. Provide professional development for meetings in collaboration with the building administrator. Collaborate with classroom teachers, building administrator, and parents. Maintain accurate student records, parent communications records and student progress data reports as required by Title I law and district policy. Attend professional development opportunities that promote improved instructional strategies and support researched-based resource material needed to implement the intervention program successfully and support/maintain professional growth. Keep records of lesson plans, and records of students' performance. Performs such other tasks and assumes such other responsibilities as the Director/Principal may from time-to-time assign. Qualifications: Bachelor of Arts/Science in Education or field instruction required Valid Substitute Teaching Permit Previous experience preferred Clearinghouse Education and Awareness webpage: *****************************************************

Responsibilities: Work on a team while learning and being mentored by BGE employees Attend specific events and training geared toward career development. Interns will participate in intern-specific activities in addition to normal work activities. Requirements: Must be full-time student in the process of obtaining a Bachelor's degree in Civil Engineering, Construction, Landscape Architecture, Environmental Science, or a related discipline. Strong proficiency with business software (MS Office) and ability to learn industry-specific software. Strong verbal and written communication skills in English. Strong collaborator who works well on a team. Willingness and ability to work 40 hours per week, Monday through Friday.

Serving Pasco County Are you a Master level Clinician seeking to work as a team to nurture and transform the stability and functioning of families? Camelot, a leading non-profit in the state of Florida, offers: flexible schedules mileage reimbursement paid training in FFT-CW manageable case load sizes weekly individual and group consultation 11 paid holidays annually multiple Health/Dental/Vision/Life Ins Options generous PTO Therapists provide therapeutic techniques as delineated in the treatment plan with assigned children and families in the modality of family therapy, intervention and support to create a therapeutic environment in the home. This program operates under the direction of the Program Director. Therapists will provide, at a minimum, weekly one-hour, home-based family therapy sessions to clients. Therapists will utilize the FFT model with families and carry a caseload of 8 to 10 families, providing services anywhere from 12 to 16 weeks. Master's Degree Required Qualifications Master's Degree Required

The Mental Health Specialist supports the mental well-being of families enrolled in the Hillsborough HIPPY Parent Involvement Project (HHPIP). The MHS will develop a program for supporting the development and mental health of individuals and families, such as group and individualized counseling, coaching and education that strengthen functioning. This position ensures services are delivered using culturally responsive, trauma-informed, and evidence-based practices under the supervision of the Program Director. The MHS will work with the Program Director to establish scope indicators and outcomes and would be accountable for the associated data and reporting by maintaining accurate documentation in compliance with funding requirements. Minimum Qualifications: Bachelor's degree in mental healthcare, social work, psychology, human services, or a related field required. (Equivalent experience may be considered.) Licensed mental health professional, Minimum of 2 years' experience working with families or children, or community outreach. Preferred Qualifications: Knowledge of mental health systems. Understanding of HIPAA and FERPA confidentiality requirements. Knowledge of evidence-based family support models and trauma-informed practices. Proficiency in Microsoft Office and data entry systems. Bilingual (English/Spanish language) required. Duties: Provide direct support to families via home visits, virtual sessions or telephone check-ins to enhance their understanding of mental health needs and treatment options, provide training and education, and crisis management. Facilitate parent group discussions on mental health topics at group meetings. Maintain accurate documentation of services, referrals, and progress in compliance with program standards. Participate in multidisciplinary team meetings and case reviews. Promote family strengths and resilience using culturally responsive, trauma-informed, and evidence-based practices. Maintain confidentiality and uphold ethical and professional standards at all times. Performs other duties as assigned.

We are offering a $ 1,000 sign-on bonus to new employees in the Behavioral Health Field Specialist position. Are you excited by the prospect of working for an organization that truly values your contributions, provides opportunities for growth and development, AND gives you a chance to make a difference in the lives of children and families? WHAT YOU WILL DO: The Behavioral Health Field Specialist (BHFS) is a non-exempt position responsible for assisting with clinical services, home visits, group facilitation, assessments, and treatment plan development. The BHFS assists in linking, coordinating, monitoring, evaluating, and advocating for the adult behavioral health population. Assist across our behavioral health programs when vacancies occur or there is a need for additional support in a particular program. Engage adults with mental health and/or substance use disorders in various levels of care. Assist staff in providing written assessments, treatment plans, progress notes, and other documentation. Provide caseload support, including completing home visits in the community. Provide coverage for screenings, intakes, and admissions into behavioral health programming. Provide group and individual counseling to clients in residential treatment facilities. Transport clients to doctors appointments, moves, and other community events. Assist Case Managers in providing ongoing support to the primary caregiver(s) to provide a safe and secure home environment for the client(s). Perform all other duties as assigned. WHAT WE OFFER: $45,000 - $47,000, plus $1.00 per hour for overnight shift 15 PTO Days per year 13 Paid Holidays Medical, Dental & Vision insurance Healthcare Concierge Financial Wellness Program Dependent Care Flexible Spending Account Immediate eligibility for 403b Savings Plan with 25% match Supplementary Accident, Hospital Indemnity and Specified Disease insurance Paid Life/AD&D insurance Pet, Legal and Identity Theft programs Continuous training and professional development opportunities Mileage Reimbursement An opportunity to make the world a better place! WHAT YOU WILL NEED: Bachelor s degree in Psychology, Gerontology, Counseling, Social Work, or related human services field, required Master's degree in Psychology, Gerontology, Counseling, Social Work, or related human services field, preferred One (1) year of experience working with individuals with Severe and Persistent Mental Illness (SPMI). Must have experience working with Microsoft Office applications (Word, Excel, Outlook, Teams) Must be able to work both independently and in a team setting Excellent organizational skills. Effective verbal and written communication skills Ability to work across counties in the Suncoast Region (Pinellas, Pasco, Hillsborough, on occasion- Hernando). Ability to work in various settings, including residential programs as well as field-based visits. Must have a valid driver s license with auto insurance coverage. WHO WE ARE: From babies to seniors, Gulf Coast JFCS serves all people in need, regardless of race, religion, culture, or gender identity. Our programs span a broad spectrum of human services, including behavioral and mental health, child welfare and adoption, family support, job and employment transition, housing, food, transportation, and home care assistance for the elderly. Gulf Coast JFCS offers an opportunity to gain field experience and direct client contact hours for both Bachelor s and Master s level practicum and internships. For license-eligible candidates, we offer both individual and group supervision from a Board-Certified qualified supervisor to fulfill state requirements at no cost to the employee. Gulf Coast JFCS is committed to maintaining a work environment that is free of harassment, discrimination, or inappropriate behavior. Gulf Coast JFCS will not tolerate discrimination against its employees on the basis of their race, color, sex, age, religion, national origin, disability, marital status, pregnancy, veteran status, citizenship, gender identity, sexual orientation, workers compensation status, or any other characteristic protected by federal, state, or local law. Background Screening Requirements: It is our policy at Gulf Coast JFCS that any candidate being considered for employment must successfully complete the organization s background screening requirements, including drug screening and applicable motor vehicle checks. Gulf Coast JFCS is a Florida Care Provider of the Department of Children and Families (DCF), Agency for Health Care (AHCA), and the Department of Elder Affairs (DOEA), which requires all candidates to undergo fingerprinting through the Florida Care Provider Background Screening Clearinghouse. To learn more about the Clearinghouse, please visit: HB531 | Florida Agency for Health Care Administration Gulf Coast JFCS is an Equal Opportunity Employer, Drug-Free Workplace, and E-Verify employer.

Family Case Manager The Company: Our client is a well-established non-profit healthcare organization based in St. Petersburg, Florida, offering employees the support and understanding you'd expect from top-rated management. The Position: Our client is seeking a master's-level therapist to join the Forensics, Adult, or Crisis departments. The client is offering the following compensation and benefits: $41,000 -$43,000, depending on experience Health insurance Vision and dental insurance 403(b) with 5% match 10 days of PTO + 8 paid holidays Malpractice and all fees paid by employer And much more! Requirements: Bachelor's degree required from an accredited college or university in relevant field. Licensure not required Experience working with adults in need of mental health services and their families. Responsibilities: Monday-Friday (8:00 a.m. - 5:00 p.m.) Provide individual, group, and family counseling services. Deliver services consistent with program methodology and standards; demonstrate flexibility in support of the agency's countywide mission. Provide services that encourage increased social support and the use of natural support systems for individuals and families. Provide therapy that is culturally competent, strength-based, and solution-focused, aligned with the goals set by the individual or family. Deliver solution-focused therapy consistent with evidence-based practices. Use respectful, strength-based language and actions with individuals and families; discuss cases with supervisors and peers appropriately. Assist individuals and families in developing SMART goals (specific, measurable, attainable, realistic, and time-bound). Recognize and apply interventions, or make appropriate referrals, to address co-occurring diagnoses. Meet a productivity standard of 60% and a minimum of 100 client hours per month. Accomplish individual goals. Additional responsibilities as assigned. Apply or send resume to *********************.

PURPOSE OF THE JOB The Social Services Coordinator is responsible for implementing all facets of the Smith Care Center's (SCC) social services program in accordance with current Federal and State rules and regulations and Plymouth Harbor's established policies and procedures, ensuring the highest practical physical, mental, social, and emotional well-being of each Smith Care Center resident. DUTIES/RESPONSIBILITIES Welcome new residents; initiate a trusting relationship and orient to the SCC. Establish and maintain contact with family members, representatives, friends and/or significant others of residents as necessary. Provide assistance to update or complete advance directives as necessary. Assist the Admissions Coordinator with document completion and information gathering, as needed. Keep residents and/or their representatives informed of Medicare eligibility and/or status as well as other pertinent information related to the Medicare program, including completing all required notices to residents of their status. Complete and sign required documentation for each resident in a timely fashion including: Social Services Admission Assessment Appropriate sections of MDS's and CAA summaries Appropriate entries to Interdisciplinary Resident Care Plans Social Services Progress Notes Discharge Plan Social Services Discharge Summary Coordinate discharge planning for those residents whose discharge is anticipated. Attend and participate as an integral member at the following meetings: Resident Care Plan Team Medicare Utilization Review Leadership Meeting Medication Management Team Suicide Risk Committee Risk Management/Quality Assurance Resident Assessment Committee Other meetings and/or committees as assigned Be a resident advocate and a liaison between the resident and family members and/or representatives, the facility, and community agencies. Investigate grievances of SCC residents and report solutions to the Vice President of Health Services in a timely manner. Provide supportive visits to SCC residents; provide behavioral intervention/counseling as necessary; participate in arranging for additional counseling services as necessary. Complete or attend and participate in appropriate in-service training programs. Investigate and report allegations of abuse, neglect, or exploitation. Investigate, with the assistance of appropriate staff, reports of missing property. Prepare and deliver ongoing Dementia training for staff and residents. Prepare and deliver in-service training programs on subjects deemed within your professional knowledge and appropriate for the staff. Coordinate and participate in SCC Colony meetings and serve as approved and/or requested by the residents; assist in ensuring that complaints and/or grievances are promptly answered and/or resolved. Facilitate groups to support the emotional and social well-being of residents and/or their spouses, family members or significant others. Develop positive working relationships with staff members at all levels to facilitate understanding and support each resident's individual needs. Maintain departmental work areas, equipment, and supplies in a clean, sanitary and orderly fashion. Maintain a current resource file of community health and social service agencies for referral purposes; refer residents and/or family members to these agencies as necessary; maintain appropriate documentation of such referrals. Be familiar with Plymouth Harbor's policies and procedures relating to the delivery of social services; keep abreast of current federal and state regulations and assist in keeping all policies and procedures current with these regulations; assist in ensuring that the adopted policies and procedures are adhered to; make recommendations for changes in policies and procedures to the Vice President of Health Services. Participate in licensure surveys; assist in reviewing, developing, and implementing appropriate plans of action to correct identified deficiencies related to social services. Be familiar with the Fire Evacuation Plan and Disaster Plan. Be alert to conditions that may present a hazard to residents, staff, and/or visitors. Report any such condition promptly. Attend and participate in workshops, seminars, and mandatory in-services as approved or required. Maintain work area, equipment and supplies in a clean, sanitary and organized manner. Ensure that work areas are neat and confidential materials are properly stored before leaving area on breaks, end of workday, etc. Work safely; complying at all times with Plymouth Harbor safety standards. Call 555 in the event of an emergency. Discharge properly such other responsibilities and duties as the Vice President of Health Services may direct. SUPERVISORY RESPONSIBILITY This position has no supervisory responsibilities. QUALIFICATIONS Education: Must have a minimum of a bachelor's degree in social work or a related human services field. Experience: Must have minimum of three-year employment experience providing social services in a health care setting or the equivalent combination of education and experience. Employment experience in a nursing home preferred. General: Must have good organizational skills. Must be a detail-oriented person and able to perform duties with great accuracy on a daily basis. Must have excellent personal skills, demonstrating the ability to conduct oneself in a non-controversial style; a style that inspires the respect of others and promotes a sense of trust in the individual's competence. Must have good communication skills; speaking, writing, and listening. Must be fluent in English. Must have good computer skills. Must be proficient with Microsoft Office programs with emphasis on Excel, Outlook, and Word, with the ability to learn and use proprietary software as required. CERTIFICATES/LICENSES/REGISTRATIONS This position does not require any certificate/license/registration. PERSONAL REQUIREMENTS Support Plymouth Harbor's mission, striving daily to ensure the best possible outcomes for the health and well-being of residents and staff. Maintain high personal standards for performance and encourage others to do the same. Must be able to get along with others and work as a team player. Maintain confidentiality in all Plymouth Harbor, resident, and team member matters. Use good judgement and make independent decisions when circumstances warrant such action. Work harmoniously with all persons residing in, employed by, or associated with, the organization. Be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people. Wear Plymouth Harbor team member i.d. badge at all times when on duty. Abide by the dress and grooming guidelines established for the department and possess good personal hygiene habits. PHYSICAL REQUIREMENTS Must possess fully functioning sense of sight/hearing or use prosthetics that will enable these senses to function adequately in order to do the job. Must be able to sit, stand, walk and move throughout the workday (lifting, carrying, bending, squatting, reaching, kneeling, pushing, pulling, twisting) using good body mechanics. Must be able to lift/push up to 25 pounds. Must be able to stand and walk for long periods of time. Must be able to cope with the physical and emotional demands of the position.

Join the Team at Concierge Home Care - Where Care Changes Lives! At Concierge Home Care, we believe in the power of home health care to change lives-for patients and team members alike. Our mission, “Caring for people who care for people,” is the foundation of who we are and what we do. Guided by our values- Integrity, Caring, Quality, Service, Innovation, and Team -we are dedicated to delivering compassionate, high-quality care that empowers patients to heal in the comfort of their own homes. Since we opened our doors in 2015, Concierge Home Care has grown to serve over 57 counties across Florida, offering incredible opportunities for growth and career advancement. Location: This position is based in Sarasota, FL serving patients in Sarasota County and surrounding areas. Your Role as a Medical Social Worker (MSW): Provide in-home social work services to patients based on physician orders and care plans. Plan and coordinate all social services within the Agency to support patient care. Document patient and family services as required by Agency policy. Assist physicians and care teams in understanding the social and emotional factors impacting a patient's health. Participate in developing individualized care plans and preparing clinical and progress notes. Work closely with families to provide guidance and support. Contribute to discharge planning to ensure smooth transitions of care. Qualifications: Master's or doctoral degree in social work from an accredited program by the Council on Social Work Education (required). One year of experience in a healthcare setting (required). Strong skills in assessment and care planning. Valid driver's license, auto insurance, reliable transportation (required) Previous experience in home health care (required). Why Choose Concierge Home Care? Whether you're new to home health or an experienced professional, you'll have access to the tools and support needed to excel. You'll also be part of a team that values collaboration and autonomy. While you'll have the independence to manage your role, you'll never be without the support of experienced clinical supervisors and a dedicated team focused on delivering exceptional care. And when it comes to what we offer, we've got you covered: Flexible Scheduling: Choose what works best for your lifestyle- PRN Compensation: This is a pay-per-visit (PPV) role, allowing you to maximize your earnings based on the number of visits you desire to complete. Professional Development: Ongoing training, mentorship opportunities, and support for career development. EMR & Charting: We utilize WellSky as our EMR platform and provide dictation/transcription services to support efficient and timely documentation. PRN Benefits: Mileage reimbursement or company vehicle (per company policy). Dictation service for easy charting. Take the First Step Join Concierge Home Care and make a meaningful impact! Apply today to begin an exciting and rewarding career where care truly changes lives. **************************************

Under the direct supervision of the Manager, Intake and Customer Relations, the Intake Counselor is the first point of contact for families, advocates and other early learning community members requesting information on ELCHC programs and referrals, with a specialized focus on childcare resources and referrals. This position will assist families with Voluntary Prekindergarten (VPK) applications and VPK child transfers. This position will also assist with School Readiness Provider transfers, as well as, providing CCR&R listing requests from families. The Intake Counselor position will be responsible for offering funding notification from the School Readiness waitlist and determining preliminary eligibility for the School Readiness Program. The primary mode for carrying out this work will be through the Customer Relations Contact Center (CRC). Essential Duties and Responsibilities: Conduct client interviews by phone to assess customer's needs and to identify available community resources Screen potential clients for Voluntary Pre-Kindergarten and School Readiness eligibility for federal, state and local funding by comparing customer information to program requirements Approve VPK applications and VPK re-enrollment Approve School Readiness provider transfer requests Resolve customer inquiries via phone and email in a courteous, timely, professional manner Capable of resolving issues and concerns by providing solutions to customers Identify and escalate priority issues to the appropriate leader Input and review client information in the Statewide Data System Document all call information according to standard operating procedures Maintain exceptional customer service skills at all times, including high call volume periods Assist with other duties as needed Requirements Qualifications: High school diploma or equivalent; Associate degree preferred Bilingual (English/Spanish) required Ability to exemplify our Core Values of Integrity, Equity, Accountability, Collaboration, Innovation, Transparency, Consistency and Benevolence Proven ability to connect with a diverse population Ability to identify and resolve problems in a friendly, professional and timely manner Knowledge of Best Practice customer service principles and practices Minimum 12 month's experience in a customer service environment handling high volumes of calls and working with multiple lines Knowledge of Microsoft Office Suite Ability to achieve Child Care Resource & Referral certification within 4 months of employment This position requires successful completion of the level 2 background screenings as set forth in s. 435.04,F.S Supervisory Responsibilities: None Physical Demands/ Work Environment Work Environment: This job operates in a general office setting. This role routinely uses standard office equipment such as computers, phones, copiers/fax machines. While performing the duties of this job, the employee frequently interacts with team members, providers and the public in person and via telephone and email. Physical Demands: While performing the duties of this job, the employee will be required to sit for prolonged periods, at a desk, utilizing a computer and reviewing online and paper documents. The employee will also be required to lift and move up to 25 pounds and occasionally lift and move up to 50 pounds. Salary Description $39,228 to $53,081 per year

QUALIFICATIONS * Baccalaureate Degree in Psychiatric Nursing or Social Work. Other combinations of related professional education and experience may be considered * Current registration/licensure in good standing with applicable college * Current certification in Non-Violent Crisis Intervention * Current certification in Applied Suicide Intervention Skills Training (ASIST) * Two (2) years full-time equivalent professional experience in an approved Mental Health Care setting in the past five (5) years; other combinations of related experience may be considered. * Province of Manitoba Class 5 Drivers License, or equivalent from province of residence, and access to a personal vehicle to provide service within Prairie Mountain Health * Demonstrated knowledge of current mental health trends, leading practices and the Mental Health Act and other related legislation * Commitment to recovery-oriented practice and Co-occurring Disorder (COD) principles. * Demonstrated expertise in emergency/crisis situations * Demonstrated knowledge of and aptitude for working with the specified client population and setting including evidence-informed interventions * Ability to maintain positive working relationships with clients, co-workers, interdisciplinary teams, community agencies and stakeholders * Evidence of on-going professional development to maintain skills and knowledge * Depending on department staffing and service requirements at the time of the vacancy, preference may be given to a specific gender or academic designation in accordance with the definitions for a CMHW * Proficiency with Microsoft programs (Outlook, Word, Excel, Access and PowerPoint), as well as Internet applications and other Information Technology * Demonstrated leadership * Demonstrated written and oral communication skills * Ability to prioritize in a changing environment * Strong organizational, decision making and problem solving skills * Ability to display independent judgment * Ability to respect and promote a culturally diverse population * Ability to respect and promote confidentiality * Ability to perform the duties of the position on a regular basis POSITION SUMMARY: The Community Mental Health Worker (CMHW) provides mental health service to residents of Prairie Mountain Health, and may be based in both community and facility settings. As a member of the assigned interdisciplinary team, the incumbent provides a broad range of mental health services to clients and their families, and acts as the primary counsellor and/or case manager for all newly referred clients as well as those with long-term service needs. In collaboration and partnership with other health care providers, clients' families and community stakeholders, the CMHW focuses on supporting individuals in their personal recovery where they live, learn, work and socialize. The CMHW requires a diverse and comprehensive knowledge base about trauma informed psychiatric care as well as other adopted mental health therapies and the ability possess and integrate into practice crisis management and suicide intervention skills. Through the application of therapeutic skills that promote and build on client's strengths, the CMHW assists the client/family to maximize independence, self-responsibility and promotes personal wellness, community integration and social justice. Depending on client needs and particularly when working with individuals with enduring mental illness, the CMHW applies case management functions that focus on functional assessment and skill development, relapse prevention, and rehabilitation. In addition to being a valued member of the interdisciplinary team, the CMHW conducts a sound professional, autonomous practice, demonstrating effective problem-solving and organizational abilities. The CMHW has a working knowledge of the Mental Health Act and other legislation that protect their client(s) and the public. RESPONSIBILITIES: Overview: * Engages with clients and families to build trusting therapeutic relationships as well as developing case formulation, intervention plans and services. * Collects and reviews initial clinical and psychosocial information, gathers and incorporates collateral information into initial screening and assessment. * Assesses strengths, skills, capacities, resource needs, and readiness in relationship to the client's primary goals and recovery plan. * Develops case formulation and assists clients to establish service requirements and plans. * Conducts risk evaluations for self-harm, violence and deterioration of mental status and intervenes in crisis situations. * Provides mental health counselling as indicated using recognized evidenced based counselling models and methodologies with clients and families. * Performs an intake role as assigned. * In collaboration with the client, identifies the service conditions required to ensure that fundamental human needs are met. Assists to establish effective linkages to resources, agencies and service providers, advocating when required. * Respects and values cultural healing practices in collaboration with client, family and cultural practitioners. * Participates with related health providers and allied social service staff to assist with case management planning as it relates to mental health issues. * Conducts a standard mental status examination, a comprehensive psychosocial assessment, a Co-Occurring Disorder (COD) screening, a Suicide Assessment (SAG), as well as other age related assessments as required. * Provides assessment information, diagnostic impressions and treatment recommendations to other health service providers following PHIA and FIPPA requirements. * Assists the client to attain and maintain optimal mental and physical health. * Engages family as important contributors to care planning as defined and chosen by the client. Provides emotional support and education to family members within the following of privacy legislation. * Ensures that the individual or community receives appropriate and effective service, including crisis planning and intervention for safety and protection. * Collaborates with family members, other agencies, organizations and individuals from hospital and community to facilitate a well-coordinated, recovery-oriented service system for clients with chosen follow up systems. * Provides follow-up services and monitoring of mental health status as required. * Provides individual, group and public education to promote awareness of mental health problems, mental illness, mental wellness, and resiliency. * In collaboration with the client, coordinates comprehensive care planning meetings that may involve family, multiple disciplines, agencies and programs to ensure communication among all parties. * Documents assessments, interventions and results/recommendations in an approved format in accordance with professional and regional standards. * Advocates for service improvement including mobilizing existing services and/or creating new services. * Coordinates admissions, discharge planning, closures or transfers with other mental health services within Prairie Mountain Health, other regions, community agencies and/or informal supports. * Practices in accordance with legislation relevant to community health practice (i.e. Mental Health Act including Public Guardian and Trustee legislation, Vulnerable Persons Act, Child Welfare Act, Personal Health Information Act, etc.) * Provides collaborative case management as mandated for clients with orders with the Criminal Review Board, with delegated authority under the Public Trustee, or through a Service Purchase Agreement. * Understands group dynamics and effectively uses facilitation skills to support group development and delivery. * Supervises/orientates in collaboration with the Proctor Supervisor and Managers, Mental Health Proctors, Activity Instructors, and Community Support Workers as applicable. * Provides orientation, supervision and evaluation of new staff, students and physicians/ medical residents as appropriate. * Other duties as assigned.

We are looking for a Licensed Clinical Social Worker(LCSW) to join our team in Tampa, FL, specializing in Medication-Assisted Treatment (MAT). In this role, you will be instrumental in supporting individuals struggling with substance use disorders by combining counseling with medication to aid recovery. You will work in a collaborative environment to provide holistic care for patients on their path to sobriety and well-being. Key Responsibilities: - Provide individual and group counseling to patients enrolled in MAT programs. - Conduct comprehensive assessments and develop individualized treatment plans in collaboration with medical providers. - Support patients through the recovery process, focusing on both the psychological and medical aspects of treatment. - Monitor and document patient progress, adjusting treatment plans as necessary. - Collaborate with physicians, nurses, and other healthcare professionals to ensure coordinated care. - Educate patients and families about substance use disorders and the benefits of MAT. - Ensure compliance with state and federal regulations related to MAT services. - Provide crisis intervention and support for patients dealing with withdrawal symptoms or relapses. Requirements: - Licensed Clinical Social Worker (LCSW) in the state of Florida. - Experience working in substance use disorder treatment, preferably with MAT programs. - Strong knowledge of addiction counseling, relapse prevention, and recovery models. - Familiarity with medications commonly used in MAT - Excellent documentation, communication, and counseling skills. - Ability to work collaboratively in a multidisciplinary team environment. Preferred Qualifications: - Experience working in outpatient, residential, or community-based settings. - Knowledge of co-occurring mental health and substance use disorders. - Certification in substance abuse counseling or related field. - Familiarity with trauma-informed care and motivational interviewing techniques. Benefits: - Competitive salary with potential for performance-based bonuses. - Comprehensive health, dental, and vision insurance. - Paid time off and holiday leave. - 401(k) retirement plan with employer match. - Ongoing training and professional development opportunities. How to Apply: Interested candidates should submit their resume and cover letter to: Ben Dollar ************************* *************

General Purpose of Job Support clients engaged in the dependency system. Work in conjuncture with the child welfare case management staff to support parental progress in treatment interventions, education, and other supportive services; and to assist in maintaining child safety and well-being. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Duties and Responsibilities Support families in their efforts to complete all child welfare related tasks Act as a resource to families as they engage the community for formal and informal supports Monitor safety plans and document observations to ensure compliance with safety plans, engagement, and progress of families. Provide documentation of observations of all client activities when interacting with the child or family Participate in staffings and court hearings as needed Participate in the quality improvement process Adherence of all data collection into automated systems including FSFN Other duties may be assigned, and special projects may be requested Working Hours CNH's work week is Monday through Friday, 40 hours per week. Your supervisor will advise you of your work hours; this position will require flexible hours and days of the week. Travel Travel in and outside of Circuit 13 is required. Training All employees must complete fifteen (15) hours of on-line or classroom Training on an annual basis. Supervisory Responsibilities This position does not have supervisory responsibilities. Qualifications Education and Experience High school diploma or general education degree (GED) required, A.A. degree preferred; a minimum one (1) year of child welfare or family support related experience; must have a working knowledge of community services and resources in our local area. Strong organizational skills and problem-solving abilities is a must. Ability to establish and maintain positive working relationships is also a must. Skills and Abilities Must be able to operate standard modern office machinery, including fax, telephone, calculator, computer, scanner, printer, copier, and mail machine. Minimum typing speed of 50 wpm; excellent word processing skills. Must be competent with Microsoft Office Suite programs, including Word, Excel, Power Point, and Outlook. Must be competent with basic e-mail protocol and procedures including sending, receiving, replying, attachments, and meeting scheduling; excellent written and oral communication skills; effective listening skills; self-motivated; ability to manage various work assignments simultaneously; ability to work as a team member, and the ability to work in a multi-cultural environment. Must abide by the highest standards of confidentiality. Pre-employment requirements Valid driver's license required, with proof of insurance Clean Driver's License check is a requirement (annually) No special certification or registration is required for this position Criminal background screening (fingerprinting) (Local Law Enforcement and FBI/FDLE) Drug Screening is a requirement Children's Network participates in E-Verify Other Requirements LANGUAGE SKILLS Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top managers, public groups, and/or boards of directors. MATHEMATICAL SKILLS Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, to draw and interpret bar graphs. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires the ability to sit for extended periods; walk; stand; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk and hear. This job requires visual acuity sufficient to read and to operate standard modern office machines. The employee must occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is administrative work in an indoor office environment with a moderate noise level (business machines, printers, computers, telephones). Remember: If you are currently an employee of Children's Network of Hillsborough Florida, LLC, or one of our Case Management Organizations, it is necessary that you notify your current Supervisor, prior to applying.

Job Description SUMMARY: Responsible for training in the delivery supportive counseling services on an individual, group, sibling or family basis. Involves a broad range of training and development activities, assessment services, caseload consultation and requires quality documentation of activities completed under the supervision of a licensed professional in order to meet field training requirements set by their academic program. ESSENTIAL FUNCTIONS: 1. Complete practical application of field training that includes accurate, timely documentation of the highest quality and consistent with agency standards, rules and regulation. 2. Complete field practice of required assessments, treatment plans and progress notes. 3. Formulate, coordinate and implement programming associated with the care plan through full knowledge of the client/family. 4. Complete field training and practice to facilitate the implementation of the care plan with the client/family. 5. Learn to monitor the overall course of treatment services for the client and family. 6. Practice within the philosophy, function and Personnel Practices of The Children's Home Inc. 7. Attend agency and required training. 8. Participate in all Continuous Quality Improvement activities as required. 9. Perform other duties as assigned. QUALIFICATIONS: Education & Experience: A Bachelor's Degree from an accredited university or college and actively enrolled in a Master level program in the field of social work, counseling, or psychology or in a related human service field. COMPETENCIES & PROFESSIONAL DEVELOPMENT: Annual Training Requirements : · The following training topics are required annually: Sexual Harassment, Blood borne Pathogens, Workplace Accident Prevention and Reporting, Confidentiality and Privacy Practices, Diversity/Cultural Competency, Child Abuse and Neglect Mandated Reporter Statutes and Methods, Prevention of Violence in the Workplace, OSHA-related training, Crisis Prevention, and other Programmatic Trainings. Licenses & Certifications: Current CPR and First Aid Certification Computer skills in Microsoft Office Suite required. Data entry skills required. Office experience preferred. Must possess and maintain a valid Florida driver's license with no record of criminal driving offense of license suspension. Must possess means of providing job related transportation and show proof of required insurance. Must be insurable under CHI's current auto insurance policy. Must successfully complete and maintain FDLE clearance, Federal background and state criminal background check and sexual predator screening. Knowledge, Skills and Abilities: Ability to communicate effectively, verbally and in writing. Ability to establish effective working relationships with clients, co-workers, supervisors and other individuals. Possess effective interpersonal skills. Gain knowledge of agency's organizational structure, standard operating procedures, and policies. Gain knowledge of Department of Children and Families rules and regulations regarding the care of children. Gain knowledge of child abuse or neglect reporting procedures and methods. Gain knowledge of intervention and treatment methods, strategies and techniques. Gain knowledge of quality documentation as required by agency standards, rules, regulations, and Medicaid. Gain ability to conduct assessments, treatment evaluations, treatment planning, and discharge planning. Demonstrate ability to work as a multi-disciplinary team member in a positive productive manner. Gain ability to convey ideas, concepts and case studies to clients, other clinical staff, families, court, and to other audiences as required. ESSENTIAL PHYSICAL SKILLS: Visual: ability to safely operate a motor vehicle, read printed materials, and make observations of physical facilities. Hearing: ability to understand and comprehend spoken dialogue in individual and group settings. Frequent use of hands. Ability to speak clearly and effectively. Reasonable accommodation will be made for otherwise qualified individuals with a disability. ENVINRONMENTAL CONDITIONS: Works within an office environment. High level of emotional discussions requiring self-awareness regarding loss/abuse issues and understanding of professional boundaries. High interaction with children.

Job Description Serves as a liaison between clients and employers by providing job preparation, job development and retention services to clients undergoing social reintegration Educational Requirements: B.A. in Social Work or related field; M.A. in Rehabilitation Counseling Special Skills: Knowledge of the principles and practices of vocational counseling; knowledge of available community resources, laws and regulations regarding the rehabilitation of clients; strong people skills to provide excellent internal and external customer service Position Duties: Analyzes information from interviews, educational and medical records, and consultation with clinicians to assess client's ability, need, and eligibility for services Provides employment counseling, career exploration, and labor market exploration to determine suitable employment goals Develops strategies to return rehabilitated clients into the workforce by learning personalities, education and work experience, skills, and interests Identify appropriate return to work options and/or barriers to ensure a smooth transition back into employability Develops an individualized Plan for Employment to determine measure outcomes Access client information, maintain case records, and perform other functions within the scope of vocational counseling, including but not limited to, mock interviews, resume writing skills, job search other workforce evidence-based workforce readiness techniques. Maintains customer confidence and protects operations by keeping client information confidential; following established confidentiality policy and procedures; maintaining professional boundaries with clients Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation Other duties as assigned CORE COMPETENCIES Demonstrates Dependability: Arrives to work on time according to agency policies Uses leave time according to agency policies Completes documentation/paperwork and projects within deadlines Demonstrates Flexibility & Initiative: Assumes additional responsibilities and a willingness to assist colleagues Works different shifts when necessary Recommends program changes and improvements Demonstrates Teamwork: Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals Attends and participates in required staff meetings and agency-wide committees Receptive to direction and feedback from supervisor Demonstrates Professionalism: Conducts self in professional manner with colleagues, peers, and persons served Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State, and Federal mandated privacy procedures and regulations Adheres to agency Code of Ethics at all times Complies with all agency policies and procedures, laws and regulations under which the agency operates. ********************************* Lightshare Behavioral Wellness & Recovery, Inc. is an equal opportunity employer. We are dedicated to ensuring a safe and secure environment for our staff and clients. To assist in achieving that goal, we conduct background investigations for all prospective employees. FSOS also conducts pre-employment drug screening (to include medical marijuana) as a Drug Free Workplace pursuant to the Drug Free Workplace Program under Florida's Workers' Compensation Law.

Under the direction of the Early Head Start (EHS) Program Director the Family Services and Community Engagement Specialist is responsible to apply professional expertise and over-sight in the ERSEA (Enrollment, Recruitment, Selection, Eligibility and Attendance) Department, ensuring that the agency complies with all regulations per applicable Performance Standards. Analyze, plan, implement and provide training on enrollment systems for the department. Maintain on-going contact with families and work with all other components of Head Start such as (health, nutrition, mental health, special services, parent engagement and resource/referral) to integrate services into the family setting. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Managing Eligibility, Recruitment, Selection, Enrollment, and Attendance. * Provide input and solutions to develop and or revise the agency's ERSEA systems, policy and procedures. * Process Head Start applications and screen for qualifications under Head Start program guidelines. * Conduct orientations for all families that will be entering the EHS program. * Ensure sites maintain funded enrollment level and waiting list, as well as fill vacancies as needed. * Monitor attendance of children in assigned classes and follow up on absences as necessary. * Analyze causes of absenteeism when average daily attendance falls below 85%. * Analyzing community assessment information and facilitate planning efforts to determine design options, recruitment efforts and enrollment guidelines for Head Start. * Maintain and monitor comprehensive and eligibility files on an ongoing basis. * Maintain, monitor and submit required reports by established deadlines. * Complete a Family Needs Assessment as well as Family Partnership Agreements with assigned families and make appropriate referrals to community resources. Maintain regular contact with families to keep abreast of needs and interest using various forms of communication including home visits if needed. * Provide information to parents for health screenings and follow up appointments as indicated for Head Start children and ensure required follow up is completed. Maintain health records for assigned children. * Provide quality health and social services to Head Start children and families, according to Head Start guidelines * Provide support needed to encourage and assist families in their own efforts to improve the condition and quality of their family life. * Conduct transition meetings with families that have children age 30 months, to provide a smooth transition process from Early Head Start to Head Start. * Monitor and update our Head Start Management System (ChildPlus) on a weekly and monthly basis. * Conduct recruitment activities which include agency and community outreach/events, and distribution of materials as assigned. * Participate in staff and parent meetings. Attend other meetings and workshops as assigned. * Recruit parents for parent committee as well as policy committee * With support from operations, program director and administration director, plans and leads policy committee meetings in which long and short-term goals for improvement are established. * Maintain, monitor and submit required reports by established deadlines; reviews and analyzes monthly reports including attendance. Reports to operations and program director any data discrepancies or concerns. * Create and submit weekly and monthly enrollment reports for Grantee Family and Community Engagement Manager * Assisting Administration Director in the planning and coordination of special events (health and program events, e.g. dental bus, lead, winter wonderland etc.), ensuring all logistics are in place and timelines are met. * Assist Administration Director when needed inputting Health Documents into the Head Start Management System (ChildPlus). * Create and conduct monthly parent meetings. * Perform other duties as assigned. Education/ Experience Required: * Bachelor's Degree in social work, human services, family services, counseling or a related field, or attain within eighteen months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field. * Minimum 1 year Early Head Start (EHS)/Head Start (HS) experience preferred. * Ability to establish effective working relationships with co-workers, supervisor and families. * Possess Strong verbal and written communication effective organizational skills including time management and prioritization skills. * Strong working knowledge of Microsoft Office. * Bilingual English/Spanish preferred. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. * Must successfully complete Level 2 fingerprinting - for more information, click the link (******************************** ) WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * The employee needs sufficient strength, agility and mobility to perform essential functions and to supervise program activities in a wide variety of indoor and outdoor locations. * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device. * Ability to instruct and observe participants during program activities. * The employee frequently is required to see, observe, and hear all participants, and make sound judgments and decisions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to sit and reach, and must be able to move around the work environment. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 30 pounds. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate to high. * This position requires reliable transportation and willing to travel, if needed. * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed. ACCOUNTABILITY: Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties. Accountable for attaining and exceeding all State licensing standards as well as Association Operating Guidelines.

OPEN UNTIL FILLED Specialty: Behavioral and Social Skills Programs in Autism Unit Instructional 196 Days per year Full Time, Benefit Eligible JOB SUMMARY Responsible for coordinating, developing, and monitoring the development and implementation of behavioral services and social skills programs for students with disabilities in accordance with District, state, and federal requirements. EDUCATION, TRAINING & EXPERIENCE Bachelor's degree from an accredited institution in education or related field Trained in applied behavior analysis or agreement to complete the district approved training within a designated timeframe Trained in district approved positive behavioral strategies used to prevent or deescalate behavior or an agreement to complete the training within a designated timeframe CERTIFICATES, LICENSES & REGISTRATIONS Valid Florida Educator's Certificate in an exceptional student education area, school psychologist, or guidance and counseling Click here for Job Description. BACKGROUND SCREENING: Pasco County Schools utilizes the Florida Care Provider Background Screening Clearinghouse for fingerprinting and Level II background screening. For more information about the Florida Clearinghouse and Level II background screening requirements, including eligibility assessments and compliance guidelines, please visit ********************************* Notification of Nondiscrimination: The District School Board of Pasco County does not discriminate on the basis of race, color, sex, religion, national origin, marital status, disability, or age in its programs, services, and activities or in its hiring and employment practices. Revised 1/12/2026

Job Description The Therapist is an advanced professional position that provides direct therapeutic services to identified mental health and substance abuse patients within the Children's Emergency Crisis Stabilization program. The therapist will maintain patient care following program guidelines and external standards (Joint Commission, Medicaid, etc.). The therapist will provide clinical services specifically psychosocial assessments and treatment planning to the following populace: individual, family, and group therapy to children, adolescents, and adults. COMPANY BENEFITS Gracepoint is a non-profit organization and participates in the Student Loan Forgiveness Program for Non-Profit/Public Service Employer Health, Dental, Vision, Disability, Accidental, and 401(k) benefits available within one month of employment PTO accrual begins on day one Company discount perks! Wellness Events POSITION REQUIREMENTS/ QUALIFICATIONS Must have a minimum of a Master's Degree in Human Services or similar disciplines such as Sociology, Psychology, Criminology, Social Work, Behavioral Health, etc. Must have one of the following valid and active License in Mental Health Counseling, Licensed Clinical Social Worker, Licensed Marriage and Family Therapist in the state of Florida Computer proficient in EMR and MS Office programs Bilingual (Spanish/English) a plus but not required Previous experience in mental health is a plus! Must be at least 21 or older, have a valid driver's license, and have reliable personal transportation. POSITION RESPONSIBILITIES: Conduct thorough assessments of patients and develop service plans, treatment plans, and discharge plans. Provide individual, family, and group therapy sessions with adults, children, and families in an outpatient, acute care inpatient, or community setting. Accurate and timely documentation of clinical and administrative services following program guidelines and external standards (Joint Commission, Medicaid, etc.). Meets productivity requirements for the designated program through efficient workflow management. Maintains cooperative relationships with other internal departments and external agencies and keeps supervisor informed at all times of all relevant client, program, and community issues Understands the basic tenants of Co-Occurring disorders and the relationship between mental health and substance abuse. The therapist will also demonstrate knowledge of the age-specific needs of the clients treated in the program. The therapist will be responsible for maintaining patient care following program guidelines and external standards (Joint Commission, Medicaid, etc.) to various populations inclusive of individuals, families, and group therapy to children, adolescents, and adults. ABOUT OUR CHILDREN EMERGENCY CRISIS STABILIZATION PROGRAM Inpatient 30-bed psychiatric and behavioral health facility for children ages 5 and up Intake Facility for Voluntarily Admission or Baker Act Admission Assist with children in crises from mental to severe psychiatric or behavioral care

SUMMARY: Responsible for training in the delivery supportive counseling services on an individual, group, sibling or family basis. Involves a broad range of training and development activities, assessment services, caseload consultation and requires quality documentation of activities completed under the supervision of a licensed professional in order to meet field training requirements set by their academic program. ESSENTIAL FUNCTIONS: 1. Complete practical application of field training that includes accurate, timely documentation of the highest quality and consistent with agency standards, rules and regulation. 2. Complete field practice of required assessments, treatment plans and progress notes. 3. Formulate, coordinate and implement programming associated with the care plan through full knowledge of the client/family. 4. Complete field training and practice to facilitate the implementation of the care plan with the client/family. 5. Learn to monitor the overall course of treatment services for the client and family. 6. Practice within the philosophy, function and Personnel Practices of The Children's Home Inc. 7. Attend agency and required training. 8. Participate in all Continuous Quality Improvement activities as required. 9. Perform other duties as assigned. QUALIFICATIONS: Education & Experience: A Bachelor's Degree from an accredited university or college and actively enrolled in a Master level program in the field of social work, counseling, or psychology or in a related human service field. COMPETENCIES & PROFESSIONAL DEVELOPMENT: Annual Training Requirements : · The following training topics are required annually: Sexual Harassment, Blood borne Pathogens, Workplace Accident Prevention and Reporting, Confidentiality and Privacy Practices, Diversity/Cultural Competency, Child Abuse and Neglect Mandated Reporter Statutes and Methods, Prevention of Violence in the Workplace, OSHA-related training, Crisis Prevention, and other Programmatic Trainings. Licenses & Certifications: Current CPR and First Aid Certification Computer skills in Microsoft Office Suite required. Data entry skills required. Office experience preferred. Must possess and maintain a valid Florida driver's license with no record of criminal driving offense of license suspension. Must possess means of providing job related transportation and show proof of required insurance. Must be insurable under CHI's current auto insurance policy. Must successfully complete and maintain FDLE clearance, Federal background and state criminal background check and sexual predator screening. Knowledge, Skills and Abilities: Ability to communicate effectively, verbally and in writing. Ability to establish effective working relationships with clients, co-workers, supervisors and other individuals. Possess effective interpersonal skills. Gain knowledge of agency's organizational structure, standard operating procedures, and policies. Gain knowledge of Department of Children and Families rules and regulations regarding the care of children. Gain knowledge of child abuse or neglect reporting procedures and methods. Gain knowledge of intervention and treatment methods, strategies and techniques. Gain knowledge of quality documentation as required by agency standards, rules, regulations, and Medicaid. Gain ability to conduct assessments, treatment evaluations, treatment planning, and discharge planning. Demonstrate ability to work as a multi-disciplinary team member in a positive productive manner. Gain ability to convey ideas, concepts and case studies to clients, other clinical staff, families, court, and to other audiences as required. ESSENTIAL PHYSICAL SKILLS: Visual: ability to safely operate a motor vehicle, read printed materials, and make observations of physical facilities. Hearing: ability to understand and comprehend spoken dialogue in individual and group settings. Frequent use of hands. Ability to speak clearly and effectively. Reasonable accommodation will be made for otherwise qualified individuals with a disability. ENVINRONMENTAL CONDITIONS: Works within an office environment. High level of emotional discussions requiring self-awareness regarding loss/abuse issues and understanding of professional boundaries. High interaction with children.

Job DescriptionDescription: Under the direct supervision of the Manager, Intake and Customer Relations, the Intake Counselor is the first point of contact for families, advocates and other early learning community members requesting information on ELCHC programs and referrals, with a specialized focus on childcare resources and referrals. This position will assist families with Voluntary Prekindergarten (VPK) applications and VPK child transfers. This position will also assist with School Readiness Provider transfers, as well as, providing CCR&R listing requests from families. The Intake Counselor position will be responsible for offering funding notification from the School Readiness waitlist and determining preliminary eligibility for the School Readiness Program. The primary mode for carrying out this work will be through the Customer Relations Contact Center (CRC). Essential Duties and Responsibilities: Conduct client interviews by phone to assess customer's needs and to identify available community resources Screen potential clients for Voluntary Pre-Kindergarten and School Readiness eligibility for federal, state and local funding by comparing customer information to program requirements Approve VPK applications and VPK re-enrollment Approve School Readiness provider transfer requests Resolve customer inquiries via phone and email in a courteous, timely, professional manner Capable of resolving issues and concerns by providing solutions to customers Identify and escalate priority issues to the appropriate leader Input and review client information in the Statewide Data System Document all call information according to standard operating procedures Maintain exceptional customer service skills at all times, including high call volume periods Assist with other duties as needed Requirements: Qualifications: High school diploma or equivalent; Associate degree preferred Bilingual (English/Spanish) required Ability to exemplify our Core Values of Integrity, Equity, Accountability, Collaboration, Innovation, Transparency, Consistency and Benevolence Proven ability to connect with a diverse population Ability to identify and resolve problems in a friendly, professional and timely manner Knowledge of Best Practice customer service principles and practices Minimum 12 month's experience in a customer service environment handling high volumes of calls and working with multiple lines Knowledge of Microsoft Office Suite Ability to achieve Child Care Resource & Referral certification within 4 months of employment This position requires successful completion of the level 2 background screenings as set forth in s. 435.04,F.S Supervisory Responsibilities: None Physical Demands/ Work Environment Work Environment: This job operates in a general office setting. This role routinely uses standard office equipment such as computers, phones, copiers/fax machines. While performing the duties of this job, the employee frequently interacts with team members, providers and the public in person and via telephone and email. Physical Demands: While performing the duties of this job, the employee will be required to sit for prolonged periods, at a desk, utilizing a computer and reviewing online and paper documents. The employee will also be required to lift and move up to 25 pounds and occasionally lift and move up to 50 pounds.