SoFi jobs

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. NOTE: For this role, based on the job level and job locations, the salary range is $76,000 - $96,000. SoFi is seeking a talented and self-motivated Fraud Investigator to join our Fraud Special Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to our Money/CC/Investment/PL. Key responsibilities include conducting in-depth research and completing complex fraud investigations, liaising with federal/state/local law enforcement, identifying recovery opportunities, responding to subpoena requests, and completing special projects as requested by management. What you'll do: * Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems * Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution * Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames * Serves as a liaison with law enforcement agencies and other institutions to ensure SoFi is informed of all relevant potential risks * Serves as needed to provide testimony in criminal and civil proceedings to the grand jury and/or trial court, as well as files necessary regulatory reports * Investigate and gather information on suspected fraud cases, including contacting financial institutions and/or clarifying customer statements as necessary * Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management * Analyzes and reviews potentially fraudulent activity to ensure minimal loss to the organization. Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud and protect our members * Conduct periodic internal account/customer reviews to identify potentially fraudulent activity * Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed * Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks * Assists with creating and implementing policies and procedures across all teams * Provides internal support to other business units on fraud-related issues * Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success * Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls * Works effectively across the organization to maximize company resources What you'll need: * 5+ years of relevant fraud experience in conducting complex financial crime investigations * Must be able to interview fraud suspects, demonstrate strong presentation skills, and organized to communicate complex data and facts leading to an admission of involvement * Proficiency in Google, Excel, and PowerPoint * SQL experience strongly preferred * Proficient knowledge of ACH, wire, Zelle, ACATs, and other payment channels operating rules * Expert knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations * Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner * Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams, including regulators, Senior Leadership, and law enforcement agencies * Excellent project management, organizational, and negotiation skills are required * The ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently * Understanding of electronic crimes as they relate to fraud and theft of credentials * Excellent critical thinking and problem-solving skills * Detail-oriented and process-oriented approach who can handle multiple cases concurrently requiring multi-tasking skills * Accepts responsibility, ownership, and accountability for work results * Finds a high-volume, dynamic, and team-focused environment engaging Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $76,800.00 - $144,000.00 Payment frequency: Annual This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role The Manager, Invest will manage a team of Investment Specialists with responsibility for the day-to-day operations of the team. Responsible for driving business and process changes to ensure SoFi Invest members have an exceptional experience. What you'll do: Independently manage a team of Investment Specialists Responsible for hiring, coaching, performance management and team member development Foster an environment focused on finding solutions to problems and innovative differentiators Monitor service levels, inbound volume, and schedule adherence Manage team members' attendance, sick time, and paid time off Manage team member performance by defining clear goals, objectives, responsibilities, and priorities Ability to identify and escalate issues, and propose recommended solutions regarding process improvements for systems and procedures Effectively manage time and resources within team, department and cross-functionally Monitors the day-to-day activities of functional areas to ensure compliance to internal policy, legal, and pertinent regulations. Establishes, monitors, and maintains internal policies and procedures as well as business continuity plans Utilizes experience and specialized knowledge of specific functional areas and internal policies and procedures to respond to and make appropriate decisions to resolve the most complex situations referred by staff Supervises a variety of licensed Individual contributors ranging from junior to senior levels Work cross-functionally to obtain buy-in and solve complex issues with the assistance of business partners What you'll need: Must have the following existing licensing combination: Series 7, 24 and at least one of the following: 66 or 63 and 65 Minimum Bachelor or equivalent experience 2+ years of management experience preferred 5+ years of general customer service experience - call center experience 3+ years of experience in a Broker Dealer setting Call center or processing center management experience is preferred Experience hiring, training, motivating, monitoring, and coaching teams of customer service & processing employees Strong leadership and management skills including experience in employee conflict resolution and development Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management Ability to react to change quickly and implement new processes & procedures Ability to work independently with little or no supervision Professional demeanor and excellent work habits are essential Financial services-specific customer service experience preferred Understanding of Situational Leadership, high Emotional Intelligence Some evenings and weekend days may be required Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We are seeking a detail-oriented and self-directed Mortgage Funding Specialist to join our team. In this role, you will be responsible for reviewing executed closing documents for accuracy, ensuring all funding conditions are met, and coordinating the timely and accurate funding of mortgage loans. This position requires excellent communication skills, the ability to prioritize tasks effectively, and a strong sense of urgency. What you'll do: Review executed closing documents for completeness and accuracy. Verify that all loan conditions have been satisfied prior to funding. Request and balance wire transfers in accordance with funding requirements. Ensure timely and accurate disbursement of loan funds. Coordinate and communicate with internal departments, title companies, settlement agents, and other external parties to resolve issues and ensure a smooth funding process. Use loan origination systems such as Encompass to manage and track funding activities. Maintain clear and professional verbal and written communication. Prioritize and manage multiple tasks in a fast-paced, deadline-driven environment. Follow company policies, procedures, and compliance regulations related to mortgage funding. What you'll need: High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Previous experience in mortgage funding, closing, or related fields required. Knowledge of Encompass loan origination system is strongly preferred. Exceptional attention to detail and organizational skills. Strong sense of urgency and accountability. Ability to work independently and manage time effectively. Excellent interpersonal, verbal, and written communication skills. Nice to have: Familiarity with mortgage documentation and compliance requirements. Experience with wire transfer processes and balancing procedures. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

About First Round First Round is a venture capital firm that works with founders exclusively at the earliest stages of company building, often when all they have is an “imagine if.” We fill in where we can until the team is filled out, tackling crucial early hiring and equipping those who are great at building product with the skills to sell it, too. By getting the foundational firsts right, we increase the odds of finding extreme product-market fit. Our founders' “imagine ifs” have turned into companies like Notion, Roblox, Uber, and Square. About First Round's Founder Success Team At First Round, we invest in founders who possess not just strengths, but areas of true genius, whether it's technical skill, product judgement, industry expertise, or a deep understanding of their customer's pain point. But on the other side of every spike in talent are a few areas that are still underdeveloped, parts of the business where a founder doesn't have the skills and expertise - yet. Simply put, there are many gaps that have yet to be closed when you're only a 3-person startup. On the path to building a company of consequence, the very best founders are able to level up, both in terms of their own capabilities (by developing new muscles) and in the team around the table (by bringing in complementary talent). That's where our Founder Success team comes in, during the pivotal early years of company building. We fill in where we can until there's genius up and down the org chart, closing gaps around existing strengths while helping in the key growth areas on the transition from founder to founder & CEO. This might involve teaching a technical founder how to sell and take their product to market, or guiding them through making their first key hires. About the Role This is a hands-on, founder-facing role to support our early stage portfolio companies with their marketing experiments, with a particular focus on conferences and events. The role will require up to 30 hours of remote work per week, but you must be U.S.-based. This will be a temporary (4 month contract from February to May) role to start, and the potential to continue after the end of the contract. Your core responsibilities will include: Project Manage & Strategize Marketing Experiments. Our founders are testing out marketing channels like conferences and client dinners. They need guidance to make sure that not only are the logistics of the events flawless, but that they're also being thoughtfully strategic about the goals, tracking, positioning, budgets, and tradeoffs of these high stakes events as part of their overall GTM plans. Teach & Train Founders on All Thing Marketing. We take the “I do, we do, you do” approach with our founder services. You'll be able to meet founders where they are and provide advice, templates, and/or hands-on help with their marketing projects across a variety of channels, industries, and team sizes. You could be a great Marketing Specialist at First Round if: You have a minimum of 5 years of experience supporting early stage ( You have a services mindset. Whether you were at an agency or had your own freelance/advisory gigs, you know how to engage, manage, and transition multiple clients at a time. You love to wow your clients by anticipating their needs and going above and beyond with creative ways to support their goals. You're amazing at calendar juggling and code switching between wildly different contexts. You're prescriptive. You understand demand gen isn't a one-size-fits-all function. You've seen enough variety in your career to be able to deeply digest a company's ICP/persona/motion and recommend demand tactics that deliver results. In essence, you know how to be prescriptive (not just copy an old playbook). You're experimental. You love to create hypotheses and quickly test their validity. You're amazing at tracking what you're doing and understanding what's working / not and iterating along the way. You know how to analyze Google Analytics, LinkedIn ad performance, cold outreach campaign metrics and all the other marketing tactics in between. You're scrappy and fast. You always manage to just figure stuff out, even with limited support or budget. You're extremely hands on and excited to dig in with founders. And nothing is too small for you to do. You love the idea of taking a problem or goal and coming up with new ways to tackle that problem or achieve that goal. You embody extreme ownership. You own your function through and through. No one has to tell you the next step to take or the next email to write. You're extremely autonomous and are a driver, pushing things forward and proactively unblocking barriers on the way to the goal. You are obsessed with details and process. You'll likely be supporting a handful of companies at one time. This requires an exceptional level of organization and detail orientation. This looks like you having detailed notes on every engagement, using Notion like a pro, having amazing CRM hygiene. You remember the little things and never let a ball drop. Our Values At First Round, we value resourcefulness, team-play, excellence and hustle. To give you a sense of what our team is all about, check out our values that guide our work: Try harder for founders. They're our customers - LPs are our shareholders. We go to the ends of the earth for our founders. You might think our role as venture capitalists is to simply maximize returns. But at First Round, we believe when we put founders first, everything will follow - epic returns included. We fill in the gaps on a founder's team before they even have one and get to work on the unglamorous tasks that actually move companies forward. We'll know we've done our job when they're left feeling startled that an investor would go to these lengths for them. Take the wheel. Welcome to First Round. Everything is now your responsibility. Cartographers, not navigators, are the ones who tend to do well here. There are no career ladders to climb or boxes to check at First Round. If you find ways to do more for the business and our customers, your role will naturally expand alongside it. First Round is a haven for people who see themselves as architects of their reality, not casualties of circumstance. We know we have agency over our agency, and we make the conscious choice to exercise it every day. Treat the little things like big things. “Magic is just someone spending more time on something than anyone else might reasonably expect.” We're all about the carefully crafted, the nitty-gritty, and the bespoke. Whether it's hand cutting each nameplate, or debating the optimal shape of the dinner table, no detail is too small to sweat. This is decidedly not a "LGTM" culture. It is a culture where the little things are the big things. Give your unvarnished opinions and unwavering support. We strive to be kind, not nice. Being nice and being kind are not one and the same. In our view, kindness means being generous, helpful, and compassionate. Nice can be used as a convenient shortcut; kindness cultivates long-term excellence. One of the most (counterintuitively) compassionate things you can do is to offer your unvarnished opinion - along with your unwavering support. That willingness to risk a fleeting moment of discomfort in exchange for someone else's growth is long-term kindness. So while we strive to be a founder's coach in the corner, part of that responsibility requires being the kick in the ass when they need it most. We try to be as honest as possible in every encounter, whether that's bluntly telling a founder how they can step up their game, or delivering radical candor in our feedback for teammates. Invent and wander. “Action produces information." We're fans of starting small, shipping fast, and obsessively improving. The idea for the First Round Review wasn't the product of a six-month strategy session - we wrote up a few blog posts and just shipped them. That's because reality has a surprising amount of detail and edges that are difficult to anticipate. Each step - even the wrong one - reveals new information that improves your next move. We prefer to make the gap between having an idea and knowing if it works as small as possible.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: We're looking for a highly experienced Staff Frontend Engineer to join Web Core, a new web platform team at SoFi. This team will be central to scaling our 80+ consumer-facing and internal web applications. In this role, you'll drive the design, architecture, and development of platform-level tools, libraries, documentation, and frontend patterns that power our web ecosystem. As a hands-on technical leader, you'll shape the future of SoFi's web platform infrastructure-enabling consistency, performance, and scalability across products. You'll collaborate closely with engineering, product, design, infrastructure, and executive leadership to define and execute a strategic vision that supports company-wide goals. The team will be an AI-first team, adopting LLM/agentic-powered technologies to accelerate and scale our web platform. An engineer should ideally be excited about learning and integrating with these new tools. What you'll do: * Lead the architecture and development of reusable frontend platform tools, SDKs, and shared libraries. * Design and maintain systems that improve developer experience across CI/CD, testing, and deployment pipelines. * Define standards and best practices for performance, accessibility, and design system adoption. * Partner with cross-functional teams to drive adoption and alignment of core platform capabilities. * Tackle complex technical and organizational challenges that span teams and products. * Mentor engineers across the org, championing engineering excellence and knowledge-sharing. What you'll need: * Deep expertise in frontend web engineering (5+ years), with a strong focus on scalable web platforms. * Proven experience designing and building reusable SDKs, UI libraries, and platform APIs. * Expertise in modern frontend frameworks (React preferred), build tooling, and testing frameworks. * Strong knowledge of CI/CD pipelines, web performance optimization, and accessibility standards. * Excellent cross-functional communication and leadership skills. * Experience with mobile-web and responsive web frameworks. Nice to have: * Experience with monorepos and frontend infrastructure tooling. * Familiarity with micro-frontend patterns and federated module systems. * Strong instincts for developer experience and system design at scale. * Experience building GraphQL infrastructure and models. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $153,600.00 - $264,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The role We are seeking a talented and self-motivated Manager to assist in leading our Fraud team. This Manager will work closely with other fraud leadership to facilitate operational excellence. The Fraud Manager will lead a team of investigators in the detection and mitigation of fraud, financial crime, and other illicit activities involving cryptocurrency and digital assets. This role is crucial for safeguarding the company's financial ecosystem. The ideal candidate is a strategic and critical thinker with a proven track record of managing complex investigations, leveraging blockchain analytics, and leading high-performing teams in a fast-paced, dynamic environment. What you'll do: Manage a team Investigators to ensure determinations are appropriate, fully supported, and clearly documented, for fraud cases Provides ongoing mentoring, coaching, and counseling to Investigators to drive production and quality goal achievement Work closely with Investigators to identify training needs, performance gaps, project process improvement, and provide recommendations to leadership Collaborate with Senior Management related to ongoing projects to further enhance process improvements Lead and coach Fraud Investigators on productivity while driving accountability and efficacy Develop and implement SOPs for new processes What you'll need: 5-8 years of fraud leadership experience Ability to implement and iterate on Fraud Investigation SOPs, identify and incorporate automation tools to enhance Investigators efficacy and efficiency, and drive accountability Subject matter expert for Fraud Prevention and Investigation specifically for cryptocurrency Demonstrate ability to lead several teams Knowledge of banking compliance trends, rules, and regulations Excellent organizational skills Excellent written and verbal communication and presentation skills Analytical and problem-solving skills Nice to Haves: Experience in managing multiple fraud teams A CFE or similar industry designation

The Role The Fraud Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The Fraud QA Analyst serves as a Subject Matter Expert and will proactively support SoFi's Fraud Operations divisions by collecting, analyzing, and visualizing data to provide insights for business decision-making. What You'll Do: Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and; frequency of testing (e.g., random and targeted testing on an as-needed basis) Identify potential risks and conflicts prior to a deployment and ensure that all necessary checks are carried out before approval is given to the deployment teams Reporting and analytics of QA results - conduct review meetings with Operational areas to review and discuss trends and develop action plans for improvement Deep understanding of processes within the product and recommend appropriate control points to ensure safety and soundness of functionality Partner with PMO and Engineering on automation and enhancements to processes Communicate ongoing project health with key stakeholders and business leadership Escalate high risk issues, behaviors or trends to management for corrective/remedial action as required Establish and maintain an effective feedback loop with stakeholders, and business unit leaders Maintain an awareness of and act in accordance with team goals and business unit policies Support special projects and seek efficiencies within QA processes Keep informed of current Fraud and Risk policies QA production support when necessary What You'll Need: Must have experience in data analytics Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management Understanding of statistical and targeted QA sampling concepts Ability to react to change quickly and implement new processes & procedures Ability to work independently with little or no supervision Strong understanding of SoFi products along with compliance, operational, and risk mitigation Ability to work and accomplish goals with minimal supervision Ability to multi-task and manage competing priorities Must be detail-oriented with an ability to work in a fast-paced environment Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Fraud experience preferred

The Role: Our Learning Specialists support new hires and skills-based classes to educate the front-line contact center agents in all the product lines SoFi offers its members. They will coach and develop in class, manage classroom logistics, and be accountable for class preparation. We are seeking candidates who are adept in engaging learners using adult learning methodology and who will develop and motivate new employees in their early tenure as well as providing enhanced learning as they continue their development. The Learning Specialist should expect to work with all levels of management, coach and certify our global partners, and offer feedback to policy writers and designers to help enhance classroom outcomes. We are seeking someone passionate about developing agents. This person is innovative, solution-based, adapts quickly, collaborative, and willing to run after problems. Learning Specialists are prepared, flexible, and have good time management due to working on various stretch assignments. They utilize data to link to the learner's performance and focus on class outliers. They are aware of and are involved in the vision of L&D goals. They exhibit excellent communication skills and demonstrate the behaviors we expect from our agents. What You'll Do: Apply adult learning principles and technical facilitation/teaching skills Facilitates virtual and in-person training and is accountable for the knowledge transfer of the content Facilitates new hire training, upskill training, and refreshers for Sofi agents and Global Business Partner agents Adapts quickly to fluctuating business needs Applies professionalism, and demonstrates company policies and procedures to resolve issues Expertise in products, processes, and procedures Solves classroom problems of moderate scope, demonstrating judgment in selecting appropriate methods and techniques. Identify and provide recommended solutions for the remediation of performance gaps and class outliers Identify the needs of the class and communicate to the stakeholders the progress of learners in class and after through metrics, documentation, and observation Expand footprint by taking on increased responsibility for stretch assignments that have a departmental impact Provide class coaching and feedback promptly Onboard and certify trainers from our Global Business L&D partners Receives minimal instruction and guidance of stretch assignments related to L&D Assumes responsibility and demonstrates self-sufficiency in class logistical preparation, classroom performance, maintains attendance, assessment tracking, and records on all training conducted Identify and provide recommended solutions for the remediation of performance gaps and class outliers Evaluate and provide documented feedback on the effectiveness of content and training materials Aligns with the manager on training metrics and goals Cultivates strong, productive relationships with stakeholders and within L&D Actively participates in group discussions and clearly communicates relevant updates to appropriate stakeholders in a timely manner Demonstrates follow-through, identifies roadblocks, and Influences improvement within the department Collaboration with colleagues Remains positive and flexible with changing climate Participate and manage stretch assignments that enhance L&D or Product partners Resolves the root causes of classroom issues Ability to handle a problem or blocking issue themselves and know when and who to escalate. Able to adapt to shifting priorities Collaborate on solutions to classroom or L&D issues What You'll Need: 2+ years experience in technical facilitation Understanding of adult learning principles Communicates effectively and is relatable to learners; able to build rapport Excellent presentation and classroom facilitation skills Relationship management skills Problem-solving and organizational skills Prioritizing and time management skills Work both independently and collaboratively Proficiency in Microsoft Office, Google Suite, Slack and Zoom 1 Year of professional leadership Banking experience Professional language, demeanor, and attitude Adherence to the Company Code of conduct and HR policies Potential travel for multiple weeks at a time domestic and international Must be willing to work flexible shifts based on business need Must be able to implement coaching and feedback Reliability, flexibility, and can adapt quickly Nice To Have: Bachelor's degree preferred

Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast. We build tools that help people feel in control of their financial future, including: Private student loans - low rates, people-first service, and flexible payments. Student loan refinancing - break free from high-interest rates or monthly payments. Scholarships - access to thousands of scholarships to help students pay less. Earnies are committed to helping students live their best lives, free from the stress of student debt. If you're as passionate as we are about our mission, read more below, and let's build something great together! The Senior Risk Analytics Manager will report to the Head of Credit Risk. As the Senior Risk Analytics Manager, you will: Ensure credit policies are appropriately designed, implemented, and updated to manage risk in alignment with the company's risk appetite. Ensure adherence to regulatory requirements, internal risk management frameworks, and corporate governance standards related to credit practices. Partner with the Data Science team to develop and maintain loss forecasting models for the various lending portfolios generated by Earnest. Incorporate macroeconomic conditions in the forecast and partner with strategy owners to apply quantitative and qualitative overlays as needed. Independently validate models to ensure they are conceptually sound and perform as intended. Maintain comprehensive model risk management policies, procedures, and standards in line with regulatory expectations. Conduct monthly monitoring of loan performance for each of our loan products at vintage and portfolio levels. Present results with insights on trends and drivers. Communicate forecast results, insights, and recommendations to leadership and business partners. Develop modeling and diligence materials to support the execution of business transactions and provide analysis results to management, investors, and external ratings agencies. About You: 7+ years of experience in developing or validating risk or loss forecasting statistical models, and credit analytics 5+ years of experience in SQL and/or Python programming for data analysis and model development Strong business acumen in lending products and sophisticated risk data analysis In-depth understanding of model risk governance frameworks A proven track record of delivering strong business results in a matrix environment through ownership, innovation, collaboration, and influence Excellent communication and presentation skills Knowledge of applicable laws and regulations governing the lending industry Experience in Business Intelligence / Reporting tools such as Looker or Tableau Even Better: Strong SQL and Python skills to pull data, conduct data analysis, and develop risk or loss forecast models Expertise in statistical models Expertise in Excel and Google Slides Strong verbal and written communication and presentation skills; ability to create clear and concise documentation and explain methodologies and findings to business partners Ability to prioritize and multitask on various projects Ability to methodically execute complex analytical processes accurately and efficiently Intellectual curiosity, critical thinking, and problem-solving skills Willingness and interest in independently learning and researching new or better possible ways to solve analytical problems or achieve business goals Strong ownership and ability to collaborate well with business partners Where: This role will be based in the US. #LI-KB1 A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future. Pay Range $180,000-$225,000 USD Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including: Health, Dental, & Vision benefits plus savings plans Mac computers + work-from-home stipend to set up your home office Monthly internet and phone reimbursement Employee Stock Purchase Plan Restricted Stock Units (RSUs) 401(k) plan to help you save for retirement plus a company match Robust tuition reimbursement program $1,000 travel perk on each Earnie-versary to anywhere in the world Competitive days of annual PTO Competitive parental leave What Makes an Earnie: At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other: Every Second Counts: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success. Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience. Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do. What's good enough today won't be good enough tomorrow. Excellence isn't a destination; it's a mindset of continuous improvement. Lead Together: Our success comes from how we work together. Leadership is not about titles-it is about action. We take ownership, drive results, and move forward as a team. Don't Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient. At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for. Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. Senior Principal Engineer, Borrow We are seeking an accomplished Senior Principal Engineer with a strong background in developing and scaling cloud infrastructure and platforms. In this role, you will spearhead the design and implementation of our internal developer platform, a critical component of SoFi's technology strategy. You will collaborate with engineering leaders and principal engineers across the organization to create a seamless and efficient developer experience, enabling our engineering teams to build and deliver high-quality products at high velocity. The ideal candidate is a hands-on technical leader with a deep understanding of cloud technologies, developer tools, and platform architecture, and a proven track record of driving large-scale infrastructure projects. This role is inherently cross-functional and you will work closely with engineering, product, marketing, risk, compliance, data science, operations, legal, and executive teams to set forth a strategy, define, and prioritize a vision. You'll play a critical role delivering solutions that enable our engineers to get things done while driving our businesses forward; bridging engineering systems across products and teams in shaping the broader technical architecture. You'll face and solve a wide range of challenges: technical, product, and operational, shaping your personal growth and career along the way. What you'll do: • Design, build, and maintain scalable cloud infrastructure and platform services that empower our engineering teams. • Partner with cross-functional teams to understand their needs and pain points, and translate them into technical solutions. • Drive the adoption of best practices in cloud infrastructure, including infrastructure as code, CI/CD, and observability. • Mentor and guide other engineers, fostering a culture of technical excellence and continuous learning. • Stay abreast of emerging technologies and industry trends, and proactively identify opportunities to improve our platform. What you'll need: • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field. • 15+ years of software development experience, with significant experience working on cloud infrastructure and platform engineering. • Deep expertise in public cloud platforms (AWS is preferred, but GCP and Azure are relevant), containerization and orchestration (Kubernetes, Docker), and related technologies. • Strong programming skills and experience with infrastructure automation tools (Terraform, Ansible, etc.). • Full stack “operator”: ability to both create and execute the business and product strategy; with clear objectives, but limited, ambiguous, or varied direction • Excellent communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders. Who you are: • You are customer-obsessed and have an affinity for solving complex problems and shipping impactful features, and make pragmatic high judgment decisions without letting perfection become the enemy of progress. • You demonstrate extremely high levels of technical knowledge, ingenuity and creativity. • You work and play well with others; SoFi is a highly collaborative workplace and a melting pot of diverse talent. • You are confident in asking difficult questions and challenging your team while also keenly listening and taking feedback. • You are a voracious learner - you have the ability to quickly and independently acquire proficiency in new languages and technologies. • You value mentorship and constantly look for ways to improve the technical depth of the individuals on your teams. • You are open to feedback and comfortable engaging in continuous learning processes to improve how you work as well as what we work on. Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The role: We are seeking a Senior BI Analyst to join our Finance Transformation, BI & Systems team. In this high-impact role, you will architect and automate our company-wide financial and KPI reporting systems. Your success will hinge on your technical expertise in IBM Planning Analytics (TM1), your passion for building automated data solutions, and your ability to partner with business stakeholders to drive visibility and smarter decision-making. What You'll Do: Architect & Build: Design, own, and execute end-to-end data workflows, from defining ETL processes and database structures to building scalable, self-service dashboards in Tableau. Automate & Optimize: Act as the technical expert for IBM Planning Analytics (TM1), developing and documenting robust models, hierarchies, and rules to replace manual processes and scale our reporting capabilities. Partner & Influence: Collaborate closely with senior stakeholders in Finance, Engineering, and Product to gather requirements, translate business needs into technical specifications, and drive the adoption of new data tools and insights. Analyze & Simplify: Tackle complex, unstructured problems and distill huge datasets into clear, actionable insights for business leaders. What you'll need: 5+ years of work experience in a business intelligence or data analytics role. Expert-level proficiency in IBM Planning Analytics (TM1), including TM1 Rules, TurboIntegrator scripting, MDX, and cube design for optimized performance. Strong experience with SQL and building ETL data flows. Demonstrated ability in financial modeling (Excel) and data visualization (Tableau or similar tools). Proven ability to manage projects, influence senior partners, and communicate technical concepts to non-technical audiences. High EQ, strong problem-solving skills, and a detail-oriented mindset. Bachelor's degree in a quantitative or business-related field (Mathematics, Computer Science, Statistics, Finance); Masters is a plus. Strongly Preferred Experience with Python for automation and data analysis. Familiarity with Workday Financials or other large-scale ERP systems. Knowledge of the banking or fintech space.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role As a SoFi Investment Specialist, you will work with existing SoFi members and new customers to help them build and improve their financial futures using SoFi's suite of investment services. SoFi offers Brokerage services, Robo Advisor services, Crypto Currency and retirement accounts. What you'll do: * Support members over the phone, chat, and email * Educate and assist members on margin, options and equities. * Problem solve any operational or technical issues pertaining to SoFi Invest products * Perform ongoing monitoring of member accounts with attention to detail and accuracy * Work with SoFi's custodial platform as needed to assist members in opening, funding, and transacting in their accounts * Work with management and product teams to continuously improve operational processes and technical platforms to better serve our members * Assess the member's financial situation and goals through one-on-one inbound calls * Educate members on the benefits and value of Brokerage, Robo and Crypto accounts * Work with members who would like to open an investment account to help them understand the offering, benefits, and account opening process * Educate members on terms and processes associated with Brokerage, Robo and Crypto accounts * Discuss and explain investment performance and decisions with current Invest members * Provide member's operational support for specific investment-related questions and issues What you'll need: * Must have one of the following existing licensing combinations: Series 7, 63, & 65 OR Series 7 & 66 * Must maintain all necessary professional certifications required for the role * Bachelor's degree preferred, but a combination of education and experience may be considered in lieu of a degree * 2+ years of financial services experience required, preferably assisting customers in a service environment * Experience and understanding of margin and option concepts, rules and regulations * Excellent verbal and written communication, analytical and interpersonal skills, and a customer service mindset * Deep understanding of financial concepts * Ability to identify, meet, and follow through with client needs and requirements * Self-starter, problem-solver, and a goal-oriented team player with a 'no job is beneath me' attitude * Ability to work independently and perform multiple tasks efficiently * Organized with strong attention to detail * Show curiosity and confidence when dealing with clients and able to ask for help when needed * Meets evolving position objectives as defined by management * Ability to iterate, learn, and innovate * Must successfully clear FINRA fingerprint background check Nice to have: * Experience with corporate actions * Experience with margin/investment risk * Series 4 * Series 24 Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $60,800.00 - $114,000.00 Payment frequency: Annual This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The role: The Senior Manager of our Opportunities Resolution Team (ORT) is a critical leader to the team that builds, maintains, and amends SoFi's relationships with our members, potential members, and third parties. As the manager of this team, you will lead the end-to-end ORT process embedded within the Operations Complaint Management program. You will serve as a key contact for our agents handling escalated concerns, driving solutions, and leading initiatives that assist our members and enhance all aspects of SoFi. The Opportunities Resolution Manager directly supports the ORT associate managers and agents, navigating resolution with different departments within SoFi to help prevent and resolve member concerns via phone, email, and other mediums, such as our social media platform. Throughout your day, you will oversee and provide direction, mentorship, and coaching for handling member communication, complaint resolution, multifaceted tasks, and special projects. In this role, you will be required to work quickly, independently, and creatively helping your team to analyze situations to determine the best course of action to resolve the issue they are presented with. In this role, you will enable your team's success by building relationships with cross-functional teams to enhance the overall member experience and by leading the partnership with others to run after problems together to identify process improvements. What you'll do: Execute multiple small projects and large pivotal initiatives, often simultaneously, that result from the ORT outcomes or the Complaint Management program Become an expert in all tasks your associates are required to perform, leading with a founder mentality Establish processes and procedures that ensure the team provides world-class customer service and accurate written responses, driven by a member advocacy mindset, to address complaints in compliance with internal and external guidelines. Ensure the team has the best tools and resources to perform effectively daily. Implement processes and procedures to increase efficiency and reduce errors where appropriate. Additionally, coordinate the delivery of direct feedback and coaching opportunities to appropriate parties and management teams. Partner with leadership to share insights and problem-solve inter-departmental tasks and projects. Build a robust member-focused culture, passionately contributing to reducing complaints and a member experience that continues to drive loyalty to SoFi. Perform regular analysis of complaint trends, identifying change opportunities to improve Member Experience while partnering with our Root Cause Analysis and Member Journey team. Provide daily reporting updates to departmental management and Sr leaders on outcomes of various complaints handling, including improvement opportunities and improvement requests to enable the best possible member experience Expand training opportunities and resources based on trends identified over time Answer complex member inquiries beyond the scope of responsibility of the frontline agent teams. Be prepared to handle and manage member escalations as a result of their complaint - this could be in writing or verbally May perform other duties as required What you'll need: Experience in the build and establishment of new teams and functions 3+ years of management experience 5+ years of general customer service experience Complaints or escalation management experience required Proven track record of successful hiring, training, motivating, monitoring, and coaching teams of escalations and complaints management employees Experience working within a multiple-product financial services environment (i.e., lending, deposits, credit cards, etc) Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively Strong relationship-building and management skills Ability to work within all levels of an organization to influence change and prioritization of critical work Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively Ability to work effectively across all levels Incredible problem solver and communicator Nice to have: Bachelor or Associate Degree in a related field

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: SoFi is looking for an experienced Project Analyst to join the Borrow Project Management Office (PMO). The Borrow PMO is responsible for equipping Borrow teams with efficient tools, technology, and processes to better serve our Members. This involves planning, coordinating, and implementing strategically impactful projects, including programs, policies, products, tools, and technology. The successful candidate will collaborate directly with Project Managers, Business Owners, Vendors, Product, Engineering, Compliance, Sales, and Credit Risk. Key responsibilities involve supporting project managers in the implementation of small to mid-sized projects. This includes defining, developing, delivering, and deploying solutions that align with business drivers and meet stakeholder requirements. This position will support the SoFi Home Loans and Home Equity Sales Team in addition to all strategic and critical business unit projects. What You'll Do: * Partner with Project Managers to support project execution, monitor timelines, and track key deliverables * Assist Project Manager with stakeholder communications, meeting scheduling, and preparation of materials * Maintain and update project plans, trackers, dashboards, and documentation across multiple workstreams * Support the creation of project artifacts including meeting notes, status reports, process flows, and decision logs * Document and organize requirements, process improvements, and procedure updates * Coordinate testing activities, support user acceptance testing (UAT), and track feedback * Review current and future processes to identify gaps and support process mapping, ensuring all project solutions are practical and aligned * Partner with the team to identify potential risks and issues early, and work together to develop and implement effective resolutions * Ensure consistency in project documentation and reporting standards * Support Project Manager with operational readiness activities, ensuring teams are prepared for go-lives and transitions * Identify and manage project dependencies, risk mitigation, critical path items, and follow appropriate methodologies * Maintain excellent communication with all levels of management, be responsive to customers, and provide appropriate training and cross training to other team members What You'll Need: * Mortgage Industry Experience; familiarity with loan origination, processing, underwriting, closing, servicing, and compliance processes * 2+ years project analyst, business analyst, project management or operational management experience; preferably within mortgage * Familiarity with Salesforce, Encompass, Blend, Optimal Blue * Familiarity with servicing channels and agent tools including but not limited to CRM, Phone, IVR, Chat, and SMS * Familiarity with project management tools a plus (e.g., Smartsheet, JIRA, Confluence, etc.) * The ideal candidate is extremely organized, an excellent communicator, and a strategic thinker who can execute in a fast-paced environment * Able to navigate multiple unique business functions successfully * Must be able to effectively network and build partnerships in a fast-paced environment * Ability to react to change quickly and implement new processes & procedures * Ability to work independently with little or no supervision * Ability to write and communicate clearly to internal stakeholders and vendors * Proficient with financial reports, business intelligence tools, and workflow design * Capable of grasping and utilizing complex ideas and strategies * Professional demeanor and excellent work habits are essential * Minimum Bachelor's Degree in Business Management, technology or a related field * 3-5 years of hands-on experience within a financial services environment * PMP, CAPM, SAFe or SCM certification is preferred Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $70,400.00 - $132,000.00 Payment frequency: Annual This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The role: We are seeking a talented and self-motivated Fraud Prevention and Detection Specialist to join our SoFi Fraud Operations team. This individual will be responsible for all aspects of reviews as they relate to credit card account openings, fraud referrals, and the review of transactional activity in our checking/savings accounts, credit card, and investment products; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives. What you'll do: Conducts thorough reviews and inquiries on identified and suspicious Member accounts within the specified systems Completes inbound/outbound calls with members, fraudsters, business entities, or other financial institutions and takes appropriate action based on results Analyze and review potentially fraudulent activity, to ensure minimal loss to the organization and SoFi Members Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud Assist in the development, maintenance, and implementation of SoFi and bank regulatory policies/procedures to detect and prevent fraudulent activity Interacts with SoFi members, as needed, who are reporting fraudulent activity Review Member accounts for potential fraudulent activity Compile information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted Enter and maintain accurate case detail notes for all alerts received and report type of fraud on each occurrence Provide escalation and updates to the supervisor regarding alerts worked Respond promptly and exercise exceptional communication skills to optimize each contact with members, partners, and external vendors/banks Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls Handle any special projects as assigned by the fraud management team What you'll need: 1+ years experience in banking, financial services, and/or other related industries preferred Knowledge of personal loan product preferred Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams Ability to use Microsoft Office products. Excellent written and verbal communication skills Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently Detail-oriented and process-oriented approach Accepts responsibility, ownership, and accountability for work results Finds a high-volume, dynamic, and team-focused environment engaging Ability to organize and prioritize workload High school diploma or equivalent required Must have the availability to work flexible hours that will include weekends

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The team SoFi's Credit team manages credit risk activities for our lending products (Student Loan Refinance, Private Student Loan, Personal Loan, Credit Card, and Mortgage) - including credit strategies/policies for new account origination and portfolio management, collections/recovery strategies and operations, and risk and operational data science and analytics. The team designs data-driven strategies to ensure the growth in lending is consistent with the company's risk appetite and helps create the products and experiences that put our members' interests first. The Senior Credit Manager will work in the Credit team and have responsibilities to analyze and evaluate data to develop and propose value-added credit risk strategies and models for SoFi's lending products, including Personal Loan, Student Loan Refinance, Private Student Loan, and Credit Card. The initial focus of the role will be on Personal Loan but the candidate may get opportunities to work on other lending products in the future. The candidate will be responsible for independently developing and implementing Personal Loan underwriting strategies that meet our risk appetite, monitoring and analyzing the risk trends within the portfolio to provide insights and recommendations for strategy enhancement opportunities. She/he will be part of the Credit team with 1LOD responsibilities. The Senior Credit Manager will collaborate with cross-functional teams such as Business Units, Operations, Marketing, Finance, Capital Markets, Product, Engineering, Legal and Compliance. Use business acumen, credit experience and quantitative and analytical skills to drive revenue, control risk, and provide value to the company and consumers. The ideal candidate will possess a data-driven analytics background and the strategic acumen to direct a function that draws strategic insights from data using database and statistical analysis tools to inform decisions and support SoFi's overarching strategic goals relative to loss prevention and profit optimization. They bring new ways of thinking, data sources, technologies, and capabilities to SoFi. What you'll do: * Innovate… Bring your brightest ideas to build algorithmic risk strategies. This means you will architect credit underwriting, pre-screen targeting, and risk tier assignment. * Data Driven… Your deep analysis will power the future of lending with an optimal real-time data ecosystem - including multi-product internal, bureau, third-party, and alternative data sources and uses. * Iterate, learn, innovate… We are all responsible for innovation and must embrace a test-and-learn mentality and data-driven decision making. * Collaborate… Work collaboratively with business partners such as Business Units, Operations, Marketing, Finance, Legal and Compliance to deliver successful business results. Partner closely with implementation teams to accurately drive new strategies to production. * Control the Risk and Drive Performance Outcomes … Understand credit risk and develop approaches to mitigate loss and responsibly grow revenue. Monitor the performance of strategies and portfolios. Document and communicate results and escalate issues as necessary. Identify gaps/opportunities and drive actions. * Challenge the Status Quo … Challenge others, continuously raise the bar, build better processes and attack hard problems to help us build the best products in the industry. * Grow, Grow, Grow!… Be inspired by dynamic leaders and our rapidly growing business. We want YOU to be an inspired leader of tomorrow, so we are recruiting the best, brightest, and passionately quantitative team members. What you'll need: * 7+ years of related experience * Business acumen and work experience in the consumer lending business (loans or credit cards) * Direct experience in the credit strategy analytical life cycle, including strategy and decision tree development, P&L, presentation, implementation validation, and post-implementation monitoring * Proven analytical skills in conducting sophisticated analysis using customer performance data, bureau attributes, and other 3rd party variables to solve business problems * Proficient data exploration and credit modeling skills in Excel, SQL and Python * A demonstrated ability to synthesize and communicate analysis to business partners and senior management * Results-driven, eager to learn, and able to work collaboratively in a fluid environment * Knowledge/skills in analytical and modeling techniques such as decision trees, regression, logistic regression, test design * Preferred: 7+ years of personal loan credit risk experience * Preferred: Experience in developing credit strategies using innovative data sources such as cash flow or alternative data * Preferred: Advanced degree (Master's or PhD) with a quantitative major such as Statistics, Mathematics, Engineering, or Computer Science Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! Pay range: $172,800.00 - $297,000.00 Payment frequency: Annual This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above. SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

The role: Home Equity Loan Originators (MLOs) drive SoFi Lending Corp.'s Home Loans sales team. MLOs are responsible for the customer experience throughout the mortgage origination process by guiding the member/customer through the mortgage application, creating a different kind of mortgage experience than the industry norm. What you'll do: Evaluate initial loan applications and documentation to confirm credit worthiness and ability to repay Complete initial analysis of applicants' credit, income, by verifying initial decisions and communicating this to the applicant Communicate critical origination timeline, product, pricing and underwriting requirements to all applicants Perform outbound calls to applicants and work with the applicant to ensure receipt of required documentation critical to successfully move loans through the sales process to funding Communicate suspense, loan approval and/or declinations to ensure customer is informed at all times Coordinate and manage realtors, builders, mobile signers and other third parties Oversee loan process to ensure timely delivery and content communication with borrower of initial disclosures, changed circumstance re-disclosing, delivery of closing disclosure and closing documents. Improve upon and refine sales and customer service knowledge and techniques via ongoing training Maximize the number of qualified loans funded monthly Manage and maintain your pipeline of leads provided to you from a centralized lead generation engine Ensure all leads provided are worked with highest degree of urgency, meeting or exceeding customer expectations throughout the loan originations process What you'll need: Professional demeanor and strong work ethic with the ability to establish and build working relationships with SoFi applicants, guiding them from initiation to successful completion of the loan process Driven by high performance in a high expectation commission environment Strong verbal and written communication skills Industry leading pipeline management skills Background or previous experience in financial services and sales in an inbound or outbound call center Solid time management skills and the ability to prioritize activities Ability to establish and maintain working relationships with team members Must be computer literate with above average proficiency in MS Office and internet skills Great telephone skills including communicating clearly and effectively both verbally and in writing Ability to learn and navigate multiple systems / applications / workflows Ability to exhibit grace under pressure, while successfully navigating stressful work assignments or situations efficiently and effectively Ability to meet critical deadlines under stressful conditions Self-motivated and able to work independently Able to move between tasks and duties quickly and efficiently Excellent organizational skills Excellent prioritization and time management skills Nice to have: Two to four (2-4) years successful origination of loans; residential mortgage loan experience preferred but not required. Strong knowledge of federal, state and/or regulatory requirements of mortgage lending Overall good knowledge and understanding of mortgage product, pricing and underwriting guidelines Consultative sales skills in a mortgage sales organization High volume transaction processing experience exhibiting the ability to follow written procedures and processes with a high level of accuracy and attention to detail Any individual state mortgage licensing is considered a plus Ability to obtain and maintain individual state license(s) and SAFE act compliance

Our mission is to make higher education accessible and affordable for everyone. We empower students with financial support and supercharge their ability to pay down their debt, so they can get on the right financial track, fast. We build tools that help people feel in control of their financial future, including: Private student loans - low rates, people-first service, and flexible payments. Student loan refinancing - break free from high-interest rates or monthly payments. Scholarships - access to thousands of scholarships to help students pay less. Earnies are committed to helping students live their best lives, free from the stress of student debt. If you're as passionate as we are about our mission, read more below, and let's build something great together! The Senior Lifecycle Marketing Manager position will report to the Director of Performance Marketing. As the Senior Lifecycle Marketing Manager, you will: Provide senior leadership and stakeholders with campaign performance reports, including data-driven recommendations for future campaign optimization and strategic plans for growing the impact of lifecycle marketing through new channels and capabilities. Own customer journey development, including strategy, creative briefing, audience segmentation, journey pathing, campaign execution, creative testing, analytics measurement, and campaign performance readouts. Collaborate cross-functionally with Product, Data & Analytics, Client Happiness, Creative, and Legal teams to deliver high-impact lifecycle programs. Your Impact: As the Senior Lifecycle Marketing Manager, you will play a strategic role in shaping the customer journey and executing lifecycle campaigns that drive deeper engagement, retention, and customer lifetime value across Earnest products. You will be responsible for leading some of Earnest's most important initiatives, ensuring flawless campaign execution, delivering revenue and engagement growth, and driving innovation across lifecycle marketing strategies. About You: 6+ years of experience in a business-to-consumer email marketing or lifecycle marketing role in a corporate or agency environment 4+ years of experience developing lifecycle/CRM engagement program Proven ability to present campaign strategies, performance, and recommendations to senior leadership Able to apply a test-and-learn mindset grounded in analytics, using statistical rigor and data visualization to identify significant results, diagnose funnel drop-offs, and prioritize next best actions Experience developing marketing plans that balance financial objectives and customer experience goals Expertise in audience segmentation and targeting using database and real-time event data Strong data analysis skills and knowledge of BI tools such as Looker or Tableau Experience with enterprise marketing automation tools - Braze preferred (others valuable: Iterable, Customer.io, Salesforce Marketing Cloud, Adobe Campaign, Eloqua, Responsys) Even Better: Experience with programmatic marketing scripting languages (Liquid preferred; AmpScript, GTL also valuable) Experience building and optimizing automated campaigns and experimentation frameworks Strong project management skills with tools such as Jira, Workfront, or Basecamp Very strong attention to detail and strict adherence to QA processes Where: This role will be based in the United States A little about our pay philosophy: We take pride in compensating our employees fairly and equitably. We are showcasing a range of your potential base salary based on the roles location. The successful candidate's starting pay will also be determined based on job-related qualifications, internal compensation, candidate location and budget. This range may be modified in the future. Pay Range $135,000-$170,000 USD Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits, including: Health, Dental, & Vision benefits plus savings plans Mac computers + work-from-home stipend to set up your home office Monthly internet and phone reimbursement Employee Stock Purchase Plan Restricted Stock Units (RSUs) 401(k) plan to help you save for retirement plus a company match Robust tuition reimbursement program $1,000 travel perk on each Earnie-versary to anywhere in the world Competitive days of annual PTO Competitive parental leave What Makes an Earnie: At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other: Every Second Counts: Speed is our competitive advantage. Our customers need better solutions, and the faster we execute, the greater our chance of success. Choose To Do Hard Things: We win by tackling the hard things that others avoid, fueled by grit and resilience. Pursue Excellence: Great companies, teams, and individuals never settle and are proud of the work that they do. What's good enough today won't be good enough tomorrow. Excellence isn't a destination; it's a mindset of continuous improvement. Lead Together: Our success comes from how we work together. Leadership is not about titles-it is about action. We take ownership, drive results, and move forward as a team. Don't Take Yourself Too Seriously: We take our work seriously, not ourselves. The stakes are high, but a sense of humor keeps us grounded, creative, and resilient. At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for. Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, veteran status, disability or genetics. Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role We are searching for a passionate Senior Fraud Risk Analyst who is highly self-motivated, analytical, with a decent understanding on account level registration and account takeover fraud strategies. This role will work on fraud strategies at different stages during customer journey, implement rules focusing on entity level risks to help our platform to realize a safer, more transparent and secure environment. This role will work collaboratively with various stakeholders to ensure strategy performances while maintaining a smooth customer experience. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team. What you'll do: The fraud prevention analyst will help SoFi develop better data driven fraud decisioning by: Utilize advanced SQL and Python skills to analyze complex datasets and develop robust fraud risk detection strategies Architect and maintain efficient data structures to support scalable fraud analytics and reporting frameworks Collaborate effectively with cross-functional stakeholders, translating technical insights into strategic business recommendations Apply foundational statistical concepts, including false positive rate analysis, to optimize fraud detection accuracy Analyze various types of signals such as login level, entity level data to enhance risk modeling and identify fraudulent activity patterns Demonstrate strong ownership and project management capabilities to deliver precise, timely, and impactful results What you'll need: BA/BS in Statistics, Information Systems, Mathematics, Data Science, or related fields, or equivalent work experience 3-8 years of work experience in Risk Analytics Fields, with exposure to account authentication (2FA, MFA, OTP) and/or risk-decisioning procedures Strong expertise in analyzing large datasets using SQL/Python and other statistical analysis packages to drive strategies to balance Member experiences and loss prevention Highly motivated Fraud Strategy background with ambition to drive change, eager to learn, and able to work collaboratively in a complex and fluid environment Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.