Director Of Analytics jobs at SoFi

We are partnering with a leading financial services organization to hire a Data & Analytics leader to oversee enterprise data capabilities supporting various business functions within a large Group Benefits business. Responsibilities Lead enterprise data & analytics teams supporting sales-led business functions Own and modernize broker and sales data platforms Partner with senior stakeholders to turn commercial priorities into data solutions Drive cloud-based data modernization, reporting, and analytics capabilities Lead and develop a globally distributed team Requirements Senior data & analytics leadership experience in Group Benefits / Insurance Strong background with broker and sales data (performance, compensation, reporting) Experience modernizing data platforms in cloud environments Familiarity with Salesforce or commercial data ecosystems Proven ability to influence business outcomes through data Comfortable operating in complex, enterprise, global environments

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Director, Decision Science Analytics to lead a team within the Life Company Data and Analytics Team. The Life Company Data and Analytics Team develops exciting and innovative Analytics, Data, Reporting, and Artificial Intelligence capabilities in support of the USAA Life Company strategy. This people leader role will lead a team of analysts responsible for Analytics, Reporting, Dashboarding and Data Ad hoc for the Annuity and Health lines of business. This leader will work closely with our Life Company and other USAA business partners to develop forward-thinking and art-of-the-possible solutions to meet our member and business needs. Additionally, this people leader will ensure that the team continuously advances their data acumen and analytical skills for the future. As a Director, Decision Science Analytics, you will lead and develop a highly analytical staff that provides decision support for business areas across the enterprise. By serving as a strategic partner to the business this function will be responsible for applying mathematical and statistical techniques and/or innovative /quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer business objectives and drive change. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio, TX campus. Relocation assistance is not available for this position. What you'll do: As a strategic partner, leads or collaborates with other analytical leaders in executing the strategic direction of the business using mathematical and statistical techniques and/or innovative/quantitative analytical approaches. Develops team reputation as highly skilled experts in decision science support. Oversees and coordinates analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations. Monitors, understands, and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Identifies additional resource needs ranging from IT investments, 3rd party support or additional analysts and provides business rationale and justification for additional needs. Understands the business direction, environment, and strategies, to set the analytic direction and builds strategy to execute the approach that will influence business and drive change. Leads the effort and/or partners with enterprise analytics teams to build USAA core analytics capabilities and processes. Builds and leads all aspects of a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. Assigns and or Serves as a mentor for mathematical skills and statistical techniques and guides teams to use the appropriate approaches, to drive fact-based decision-making. Maintains and innovates knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Researches and pursues the latest and/or industry leading practices in data and analytics, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) to advance the overall DSA community knowledge. Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Works with IT/CTO partners to advance new data and platforms that correspond to evolving skill sets. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 8 years of experience in a decision support analytic function OR advanced degree in relevant discipline, 6 years of experience in a decision support analytic function. 3 years of direct team lead or management experience. Demonstrates expert skills in mathematical and statistical techniques and approaches used to influence Business Strategy with fact-based decision-making to all levels of leadership up to senior executive levels. Modernizes knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: US military experience through military service or a military spouse/domestic partner 3 or more years of experience formally leading a team of Decision Science Analysts and Business Intelligence Analysts Working knowledge of Annuity and Health products Knowledge of data and analytical capabilities available across USAA Association Advanced degree in in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline Compensation range: The salary range for this position is: $164,780 - $296,610 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.

Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.

Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.

Director of Product, Fraud and Risk GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap's proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America. We're looking for a Director of Product to lead the fraud and risk function for our consumer products. This is a high-impact IC role today, responsible for architecting the systems, controls, and decisioning that protect our credit products, consumer payments, and homeowner experiences while maintaining a seamless, high-conversion user journey. You'll own the strategy and the execution, bringing clarity to complex fraud and risk challenges. You'll align partners around the right signals and defenses, and personally driving the roadmap that materially reduces losses. As the business grows, this function will expand, and this leader will play a critical role in shaping how the team and capabilities scale. The ideal candidate brings systems-level thinking, hands-on rigor, and the ability to operate at director-level altitude while still executing with precision in a fast-moving fintech environment. Essential Job Duties & Responsibilities: Set and drive the end-to-end fraud and risk product strategy across credit products, consumer payments, and the homeowner app, delivering strong protection without compromising experience. Own the roadmap for fraud detection and risk scoring systems, and partner closely with Engineering and Data Science to advance models, rules, and real-time defenses. Partner with Security to strengthen identity and account integrity, shaping product-side risk controls (KYC/KYB, device intelligence, behavioral signals) that mitigate synthetic IDs, ATO, and mule activity. Lead the strategy to prevent fraud-driven disputes and chargebacks by strengthening upstream controls, improving decisioning logic, and reducing opportunities for abuse before they reach Operations. Analyze fraud patterns, model performance, losses, and false positives, and make sharp, data-driven decisions that reduce fraud while preserving customer experience. Manage key vendor relationships and evaluate new technologies, signals, and platforms that can strengthen our fraud and risk defenses. Collaborate with Compliance and Legal to ensure fraud and risk systems meet regulatory requirements and are audit-ready. Communicate risks, trends, and mitigation plans to senior leadership with clarity, urgency, and high signal. Required Skills, Knowledge & Abilities: 10+ years of fraud, risk, identity, or trust & safety product experience in fintech, banking, lending, payments, or consumer finance. Proven success designing fraud/risk systems, working with DS/ML teams, and shipping high-impact risk products at scale. Deep understanding of fraud vectors (ATO, synthetic identities, mule accounts, friendly fraud, credit abuse, chargebacks). Experience with KYC/AML, sanctions, adverse media, dispute regulations, and compliance alignment. Strong analytical abilities, fluent with metrics, funnels, decision trees, and interpreting model outputs. Ability to lead teams, influence senior stakeholders, and make crisp tradeoffs between risk mitigation and growth. High-signal communication: clear, structured, authoritative. $230,000 - $260,000 a year In addition to the above salary, this role may be eligible for a bonus and equity.

Concord Crest Real Estate is a real estate land-use advisory, entitlement and permit expediting consulting company based in Miami, Florida. Concord Crest Real Estate is a partnership between national real estate investment and development firm, Concord Wilshire, and Crest Real Estate, the top land-use advisory and permit expediting firm in Greater Los Angeles. Collectively, with over 50 years of experience and more than $22 billion in developed and acquired assets, Concord Crest provides fee-based real estate land-use advisory, entitlement and permit expediting services to developers, lenders, investors and property owners. Utilizing backgrounds in real estate development, architecture, engineering, and urban planning, Concord Crest provides real estate land-use services for all types of real estate development from Palm Beach to Miami Beach, including single-family dwellings, multi-family, commercial offices, retail, and hospitality. Summary: Concord Crest is seeking a full-time, experienced Director of Land-Use Planning with a minimum of 6 years of experience in Miami, Broward, and Palm Beach Counties. Offering competitive salaries, comprehensive health benefits, and bonuses, Concord Crest provides a dynamic work environment for real estate professionals who can manage and execute projects with minimal supervision. Job Responsibilities: Hybrid role - Miami office Ensuring project designs and developments are compliant with South Florida city and county codes Zoning and Building code research and evaluation; permit expediting; preparation of case filings, including findings; project strategy leadership; public hearing presentations and neighbor coordination. Client and Municipality relationship management Managing a team of Permit Expeditors and Plan Check Project Managers Directing the development of projects, including: obtaining project entitlements and CUP's; preparing project development budgets, schedules, and contracts; selecting and directing project teams, including the design and engineering; negotiating agency development agreements and ensuring compliance with terms; and preparing timely reports to owners and investors to ensure a successful completion of the project to meet financial and schedule objectives. Developing partnership arrangements between municipal agencies, stakeholders, tenants, and landowners by representing the Company's interests in forging these partnerships and negotiating the essential agreements using Company policy and guidelines, and conducting the necessary presentations and meetings with municipal agencies, including planning commissions, public hearings, neighborhood groups, and civic organizations to obtain support for the projects. Overseeing the preparation of Environmental Impact Reports and presentations to city review boards and city councils. Selecting the most effective project team (architects, structural and MEP engineers, FLS consultant, communications consultant, etc., if and when required), directing the design development and coordination of the consultants at the appropriate phases, and ensuring that the design intent meets the project's financial, leasing, and operational objectives. Researching new and updated municipal programs and regulations as it relates to the development project; review of development proposals and site plans for conformance with codes, plans, and regulations; collect, collate, and prepare reports on development projects, including land use, census information, tax base data, comp set data, and occupancy rates; evaluating re-zoning, ordinance amendments, site plans, special use permits, variances and other land-use submittals for developments; liaison between Company and community groups, government agencies, HOAs and elected officials; coordinate and oversee community review of public and private development projects; provides information to the public regarding developments. Ensuring the project schedule is met. Creating and updating the development analyses. Preparing reports (narratives, updates, and comments on the development and financial status of the development) for Company review, and conducting presentations of projects for the Company. Qualifications: Bachelor's or Master's degree in Urban Planning, Civil Engineering, Architecture, or related field. Land-use and permit expediting experience working on discretionary entitlements for 6 years each Knowledge of Miami-Dade, Broward, and Palm Beach building codes and permitting process - experience of 2 years each. Extensive client contacts and relationships with local and national architects, developers, land use attorneys, engineers, planners, and/or land owners, as well as local jurisdictional staff. Experienced in due diligence matters in acquisition and development, including physical review, surveys, site plans, architectural drawings, and zoning ordinance review. Experienced in predevelopment efforts, including zoning approvals, plat map preparation oversight, approvals, and schedules. Knowledge of the principles and practices of urban planning, research, and data collection Excellent ability to communicate with any number of municipal departments, government agencies, and the general public. Creative problem-solving skills to research, analyze, and solve. Ability to multitask and manage/lead a team. Highly motivated, organized, diligent, detail-oriented, and hard-working leader. Benefits: Health and Vision 401(k) PTO Compensation: $130,000-160,000 per year (DOE)

Description AmeriSave is transforming consumer lending by building intelligent systems that simplify access to mortgages, home equity loans, and personal loans. As we expand our digital capabilities, we're investing in advanced AI to automate and optimize every step of the customer journey.Role Overview: We're hiring a Director of AI & Intelligent Document Processing to lead the strategy and execution of our document-to-data transformation initiatives. This leader will architect scalable systems using OCR, NLP, LLMs (including Gemini, OpenAI, Claude), and Intelligent Document Processing (IDP) platforms.Beyond building today's solutions, this role is responsible for evaluating emerging technologies, identifying what's best now and what's next, and continuously improving our document intelligence capabilities to stay ahead of the curve.Responsibilities: Architect and lead development of AI-powered document processing pipelines. Evaluate and integrate IDP platforms (e.g., Klippa, Rossum, Docsumo, Nanonets). Build scalable APIs and services for document ingestion, classification, and structured data extraction. Stay on the cutting edge of AI advancements-especially in LLMs like Gemini-and assess their applicability to AmeriSave's workflows. Collaborate with product, data science, and operations to optimize downstream analytics and decisioning. Drive innovation in post-OCR structuring (tables, formulas, handwriting recognition). Ensure systems meet regulatory, privacy, and security standards. Mentor engineers and foster a culture of experimentation, ownership, and excellence. Required Skills & Experience: 8+ years in software engineering, with 3+ years in a leadership role. Deep expertise in OCR (Tesseract, Google Vision, AWS Textract), NLP (spa Cy, HuggingFace), and LLMs (Gemini, OpenAI, Claude). Proven experience integrating IDP platforms into enterprise workflows. Strong understanding of document formats: PDFs, scanned images, structured forms. Experience with Python, Java, or Node.js; cloud-native architecture. Familiarity with RAG pipelines, vector databases, and semantic search. Passion for evaluating new technologies and driving continuous improvement. Excellent communication and stakeholder management skills. Bonus Points: Experience with BytePro LOS and Asterisk telephony systems. Knowledge of mortgage compliance frameworks such as HMDA, TRID, RESPA, and ECOA. Experience in fintech, lending, or mortgage tech. Contributions to open-source document AI projects. Familiarity with compliance workflows (e.g., KYC, income verification). **Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. ** Compensation: The annual salary for this position generally ranges between $150,000 - $300,000. Benefits: · 401(k) · Dental insurance · Disability insurance · Employee discounts · Health insurance · Life insurance · Paid time off · 12 paid holidays per year · Paid training · Referral program · Vision insurance Supplemental pay types: · Referral bonuses AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Consumer Privacy Act Disclosure Acknowledgment Employment Applicants, New Hires, and Employees Residing in California AmeriSave Mortgage Corporation's Privacy Policy Statement (“Policy”) can be reviewed here: ******************************** AmeriSave Mortgage Corporation's California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: ****************************************************** When AmeriSave's Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.

We are seeking an Associate Director of Present Customer (PC) Analytics to join our Marketing Analytics team. Analyzing and Marketing to Present Customers (PCs) is an essential pillar of OneMain's growth strategy. With over 2.5MM active customers, there are numerous opportunities to better understand their interests, motivations, and financial needs, and turn those insights into profitable marketing strategies. This individual will manage a team of two data-centric analysts, while partnering with the rest of the organization to develop and execute new strategies. This role requires deep expertise in customer analytics, a strong customer-centric mindset, and cross-functional leadership skills. A successful candidate will have experience analyzing the drivers of customer engagement and loyalty, building cross-sell/upsell strategies, and partnering with channel owners to continuously improve communication with existing customers. Collaborating with various partners, the role will also have responsibilities for strategy development and implementation, reporting/insight generation, and ad-hoc analyses spanning all aspects of the current customer lifecycle. In the Role Own and develop all aspects of Present Customer (PC) and Marketing reporting. Present insights on PC trends to various stakeholders Partner with Present customer channel marketing teams to develop and drive loan renewal strategies. Monitor PC loan renewal performance trends and comparisons to Plan. Develop analytical tools and frameworks to drive test design and post-test analytics, supported by statistical significance calculations, KPI dashboards and data visualization tools. Partner with Data Science to influence the development of new models to help improve PC performance and cross-sell conversion rates. Partner with other members of the Marketing Analytics team, as well as with Finance and Risk to provide input to forecasts and budgets, and to prioritize initiatives based on ROI targets. Partner with the Card team to develop and analyze product cross-sell strategies. Be a stakeholder on a team that advances OneMain's strategic agenda to become a multiproduct company. Manage a team of high-performing analysts. Requirements Bachelor's Degree in a quantitative discipline, such as Engineering, Statistics, Economics, Data Analytics or Computer Science. MBA or Masters with a focus on Marketing or related fields, or an equivalent combination of education and professional experience is strongly preferred. 5+ years of analytical experience in digital/marketing space 2+ years of experience managing analysts; proven ability to build and incentivize high-performing analytical teams. Advanced Excel skills required; proficiency with SQL required, SAS and/or Python a plus. Experience leveraging digital marketing and data visualization tools. Strong cross-functional communication and influencing skills, including experience presenting to and getting buy-in on strategy from senior executives. Lending or consumer finance industry experience preferred. Location: (hybrid) Wilmington, DE or Baltimore, MD Who we Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) Target base salary range is $130,000 - $180,000, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance. OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. The Document Services team provides employer plan documents for qualified retirement plans. This position will participate in product, project, and workflow initiatives as a Subject Matter Expert (SME) for Document Services roles. The Technical Lead will proactively manage components of the plan document process to ensure timely and accurate delivery of plan document packages for employer signature. This position will handle automated/mass processes for the document services team as well as identify and implement additional automation opportunities. Section 2: Job Functions, Essential Duties and Responsibilities * Act as Subject Matter Expert for Document Services in project/product meetings and assist in documentation and training: * Participate in working through changes needed for the document processes * Provide specific training * Coordinate needed updates to procedural documentation * Manage all elements of plan document events and tasks that include detailed needs assessment review, service definition, coordination with multiple parties * Collaborate with leadership and team members to continuously improve and automate document processes * Provide input to leadership on client issues and weekly/monthly reports as defined * Proactively escalates potential risks to appropriate leadership staff that impact either service satisfaction and/or financial liability * Act as mentor and coach to other Document Services staff and provides one-on-one and group training to staff as requested * Facilitate process improvement initiatives specific to document services including analysis, testing support and quality controls and procedural documentation. * Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients. * Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture. * Assist with other tasks and projects as assigned Supervision * Responsible for the design and supervision of automated document processes * Manage 3-5 document projects with established timelines and/or budgets Section 3: Experience, Skills, Knowledge Requirements * Bachelor's degree in Accounting, Business Administration, Mathematics, or equivalent work experience * Minimum of 3 years of industry experience in retirement services environment including client services experience * Strong knowledge of retirement plans, ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype) * Strong presentation skills, telephone etiquette and professionalism, client service skills and time management proficiency. * Excellent written and oral communication skills. The ability to communicate effectively (clear, concise and professionally) with all levels within the Ascensus organization, as well as with our client base * Computer literacy with recordkeeping systems and trust systems; experience with plan document generation systems preferred * Proficiency in MSOffice software applications, specifically Word, Excel, Access, and Visio * Strong analytical and problem resolution skills * Ability to work in a team environment to ensure common goal of providing exceptional customer service * Ability to work well under pressure with multiple priorities and deadlines in a high stress environment * Ability to make dependable judgments concerning issues which, if mishandled, have the potential to create substantial financial and client relations liabilities for the company * Must possess strong facilitation, negotiation, and conflict resolution skills * Ability to escalate issues to appropriate levels within an organization * Ability to facilitate meetings to obtain feedback and information and document findings We are proud to be an Equal Opportunity Employer The national average salary range for this role is $43K-88K in base pay, exclusive of any bonuses and benefits. This base salary range represents the low and high end of the salary range for this position. Actual salary offered will vary and may be above or below the range based on various factors including but not limited to location, experience, performance, and internal pay alignment. We do not anticipate that candidates hired will begin at the top of the range however, from time to time, it may occur on a case-by-case basis. Other rewards and benefits may include: 401(k) match, Medical, Dental, Vision, Paid-Time-Off, etc. For more information, please visit careers.ascensus.com/#Benefits. Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate ****************** ****************** email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ("Protected Status").

OneMain is currently seeking a dynamic and experienced Manager of Marketing Analytics to develop data-driven investment decisions to grow our largest marketing channel-Digital Marketing. This role demands expertise in analytics, a deep understanding of campaign P&Ls, channel attributions, and customer-centric design. The ideal candidate will have a strong background in data analytics, digital channels, marketing unit economics, and performance management, with a passion for delivering actionable insights that support marketing objectives. **The Role** In this role, you will lead, develop, and design multi-channel frameworks and monthly processes to choose investments that are either the best from a CPL standpoint or need investments for strategic reasons. You will partner closely with various channel teams to build strategies to improve impressions, increase click-throughs, perform competitive market research, and optimize marketing spend. Additionally, you will routinely communicate and collaborate with several disciplines, including Finance, Credit & Pricing, Originations, Product, and Technology. **Responsibilities:** + Develop thorough data-driven analyses, insights, and recommendations across all digital channels. Influence leadership and drive action plans with end-to-end ownership. + Identify and capitalize on growth opportunities within the digital channels to drive customer acquisition and revenue. + Drive improvements in our ability to detect changes, explain business performances/variances, and set monthly/annual targets through new analytical frameworks and techniques. + Effectively communicate with senior leadership, summarizing complex trends and insights into simplified coherent messages. + Manage multiple competing projects, setting clear expectations, and adhering to deadlines. **Qualifications** + Bachelor's Degree (Master's degree preferred) in a quantitative discipline, such as Economics, Business Analytics, Engineering, Statistics, Data Science, or Computer Science. + 5+ years of experience in complex, data-driven problem-solving. + Strong SQL and/or Python skills. Hands-on experience working on complex structured and unstructured datasets involving several joins; experience with MS Office, Excel, and PowerPoint; experience with one of BI or data visualization platforms a plus (PowerBI, Tableau). + Prior experience with media mix modeling, multi-touch attributions, and digital channel strategies. + Innovative and capable of developing a highly analytical approach to solving problems; strong data and insights intuition, intellectual curiosity. + Ability to work independently, make sound, fact-based recommendations, and think strategically. + Exceptional communication and interpersonal skills, with the ability to effectively interact with senior executives. + Customer-focused mindset with a passion for delivering innovative marketing solutions. + Experience with various data mining and statistical methods is a plus (sampling, hypothesis testing, time series analysis, decision trees, residual modeling). **Who We Are** OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: + Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances + Up to 4% matching 401(k) + Employee Stock Purchase Plan (10% share discount) + Tuition reimbursement + Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) + Paid sick leave as determined by state or local ordinance, prorated based on start date + Paid holidays (7 days per year, based on start date) + Paid volunteer time (3 days per year, prorated based on start date) OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

OneMain is currently seeking a dynamic and experienced Manager of Marketing Analytics to develop data-driven investment decisions to grow our largest marketing channel-Digital Marketing. This role demands expertise in analytics, a deep understanding of campaign P&Ls, channel attributions, and customer-centric design. The ideal candidate will have a strong background in data analytics, digital channels, marketing unit economics, and performance management, with a passion for delivering actionable insights that support marketing objectives. The Role In this role, you will lead, develop, and design multi-channel frameworks and monthly processes to choose investments that are either the best from a CPL standpoint or need investments for strategic reasons. You will partner closely with various channel teams to build strategies to improve impressions, increase click-throughs, perform competitive market research, and optimize marketing spend. Additionally, you will routinely communicate and collaborate with several disciplines, including Finance, Credit & Pricing, Originations, Product, and Technology. Responsibilities: Develop thorough data-driven analyses, insights, and recommendations across all digital channels. Influence leadership and drive action plans with end-to-end ownership. Identify and capitalize on growth opportunities within the digital channels to drive customer acquisition and revenue. Drive improvements in our ability to detect changes, explain business performances/variances, and set monthly/annual targets through new analytical frameworks and techniques. Effectively communicate with senior leadership, summarizing complex trends and insights into simplified coherent messages. Manage multiple competing projects, setting clear expectations, and adhering to deadlines. Qualifications Bachelor's Degree (Master's degree preferred) in a quantitative discipline, such as Economics, Business Analytics, Engineering, Statistics, Data Science, or Computer Science. 5+ years of experience in complex, data-driven problem-solving. Strong SQL and/or Python skills. Hands-on experience working on complex structured and unstructured datasets involving several joins; experience with MS Office, Excel, and PowerPoint; experience with one of BI or data visualization platforms a plus (PowerBI, Tableau). Prior experience with media mix modeling, multi-touch attributions, and digital channel strategies. Innovative and capable of developing a highly analytical approach to solving problems; strong data and insights intuition, intellectual curiosity. Ability to work independently, make sound, fact-based recommendations, and think strategically. Exceptional communication and interpersonal skills, with the ability to effectively interact with senior executives. Customer-focused mindset with a passion for delivering innovative marketing solutions. Experience with various data mining and statistical methods is a plus (sampling, hypothesis testing, time series analysis, decision trees, residual modeling). Who We Are OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances Up to 4% matching 401(k) Employee Stock Purchase Plan (10% share discount) Tuition reimbursement Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) Paid sick leave as determined by state or local ordinance, prorated based on start date Paid holidays (7 days per year, based on start date) Paid volunteer time (3 days per year, prorated based on start date) OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

We are seeking an Associate Director of Present Customer (PC) Analytics to join our Marketing Analytics team. Analyzing and Marketing to Present Customers (PCs) is an essential pillar of OneMain's growth strategy. With over 2.5MM active customers, there are numerous opportunities to better understand their interests, motivations, and financial needs, and turn those insights into profitable marketing strategies. This individual will manage a team of two data-centric analysts, while partnering with the rest of the organization to develop and execute new strategies. This role requires deep expertise in customer analytics, a strong customer-centric mindset, and cross-functional leadership skills. A successful candidate will have experience analyzing the drivers of customer engagement and loyalty, building cross-sell/upsell strategies, and partnering with channel owners to continuously improve communication with existing customers. Collaborating with various partners, the role will also have responsibilities for strategy development and implementation, reporting/insight generation, and ad-hoc analyses spanning all aspects of the current customer lifecycle. **In the Role** + Own and develop all aspects of Present Customer (PC) and Marketing reporting. Present insights on PC trends to various stakeholders + Partner with Present customer channel marketing teams to develop and drive loan renewal strategies. + Monitor PC loan renewal performance trends and comparisons to Plan. + Develop analytical tools and frameworks to drive test design and post-test analytics, supported by statistical significance calculations, KPI dashboards and data visualization tools. + Partner with Data Science to influence the development of new models to help improve PC performance and cross-sell conversion rates. + Partner with other members of the Marketing Analytics team, as well as with Finance and Risk to provide input to forecasts and budgets, and to prioritize initiatives based on ROI targets. + Partner with the Card team to develop and analyze product cross-sell strategies. Be a stakeholder on a team that advances OneMain's strategic agenda to become a multiproduct company. + Manage a team of high-performing analysts. **Requirements** + Bachelor's Degree in a quantitative discipline, such as Engineering, Statistics, Economics, Data Analytics or Computer Science. MBA or Masters with a focus on Marketing or related fields, or an equivalent combination of education and professional experience is strongly preferred. + 5+ years of analytical experience in digital/marketing space + 2+ years of experience managing analysts; proven ability to build and incentivize high-performing analytical teams. + Advanced Excel skills required; proficiency with SQL required, SAS and/or Python a plus. + Experience leveraging digital marketing and data visualization tools. + Strong cross-functional communication and influencing skills, including experience presenting to and getting buy-in on strategy from senior executives. + Lending or consumer finance industry experience preferred. **Location:** (hybrid) Wilmington, DE or Baltimore, MD **Who we Are** OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with: + Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances + Up to 4% matching 401(k) + Employee Stock Purchase Plan (10% share discount) + Tuition reimbursement + Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date) + Paid sick leave as determined by state or local ordinance, prorated based on start date + Paid holidays (7 days per year, based on start date) + Paid volunteer time (3 days per year, prorated based on start date) Target base salary range is $130,000 - $180,000, which is based on various factors including skills and work experience. In addition to base salary, this role is eligible for a competitive compensation program that is based on individual and company performance. OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

We are seeking a visionary and strategic Director of Data and AI to establish and lead our organization's dedicated data and artificial intelligence function. This is a transformational leadership opportunity to continue to build our data and AI capabilities, driving innovation and competitive advantage across our banking operations. Reporting directly to the Chief Information Officer, this role will be responsible for developing our data ecosystem, implementing AI solutions and establishing the organizational capabilities needed to become a data-driven financial institution. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Strategic Leadership & Vision Develop and execute a comprehensive data and AI strategy aligned with the bank's business objectives and regulatory environment Build and champion a data-driven culture across the organization, serving as a thought leader and change agent Establish governance frameworks, policies, and standards for data management, data quality, and AI ethics Partner with executive leadership to identify high-value opportunities for data and AI to drive business outcomes Define and communicate the strategic roadmap for data infrastructure, analytics capabilities, and AI implementation Data Ecosystem Development Design and implement a scalable, secure data architecture that supports analytics, AI/ML, and business intelligence needs Establish data governance frameworks including data quality standards, metadata management, and data lineage Implement master data management (MDM) and data integration strategies across disparate banking systems Develop data lake/lakehouse and data warehouse solutions optimized for both operational and analytical workloads Create policies and processes for data access, security, privacy, and regulatory compliance (GDPR, CCPA, GLBA, etc.) Build data cataloging and discovery capabilities to democratize access to trusted data assets AI & Advanced Analytics Identify, prioritize, and implement AI and machine learning use cases that deliver measurable business value Develop responsible AI frameworks addressing ethics, bias mitigation, explainability, and model risk management Establish MLOps practices for model development, deployment, monitoring, and lifecycle management Create predictive and prescriptive analytics capabilities for risk management, fraud detection, customer insights, and operational efficiency Evaluate and implement generative AI solutions while ensuring appropriate controls and risk mitigation Build experimentation frameworks and proof-of-concept capabilities for emerging technologies Team Building & Leadership Build, develop, and mentor a high-performing team of data engineers, data analysts, data scientists, and AI specialists Establish clear roles, responsibilities, and career pathways for data and AI professionals Foster a culture of innovation, continuous learning, and technical excellence within the team Develop partnerships with universities, technology vendors, and industry organizations to access talent and insights Create training programs to upskill staff across the organization on data literacy and AI fundamentals Stakeholder Management & Collaboration Partner with business unit leaders to understand needs and translate them into data and AI solutions Collaborate with IT, cybersecurity, compliance, and risk management to ensure integrated approaches Manage relationships with technology vendors, consultants, and strategic partners Present regular updates to executive leadership and board committees on data and AI initiatives Serve as the primary liaison with regulators on data management and AI-related matters Technology & Infrastructure Select, implement, and manage modern data platforms, tools, and technologies Ensure data infrastructure scalability, reliability, security, and cost-effectiveness Establish cloud data strategies and hybrid architecture approaches as appropriate Implement real-time data processing capabilities and streaming analytics where needed Oversee API development for data access and integration with internal and external systems QUALIFICATIONS: EDUCATION, CERTIFICATIONS: Bachelor's degree in Computer Science, Data Science, Statistics, Engineering, or related field required; Master's degree or MBA preferred KNOWLEDGE, SKILLS & ABILITIES: 10+ years of progressive experience in data management, analytics, or AI/ML roles required 5+ years in leadership positions with demonstrated team-building experience required Prior experience in financial services, banking, or highly regulated industries strongly preferred Track record of successfully establishing data or analytics functions from inception Technical Expertise Deep understanding of modern data architecture patterns (data lakes, lakehouses, data mesh, etc.) Strong knowledge of data governance, data quality management, and master data management Expertise in AI/ML technologies, including supervised/unsupervised learning, NLP, and generative AI Proficiency with cloud platforms (AWS, Azure, GCP) and their data/AI services Familiarity with data engineering tools, ETL/ELT processes, and DataOps/MLOps practices Understanding of data visualization, business intelligence, and analytics tools Business & Leadership Skills Strategic thinking with ability to translate business needs into technical solutions Exceptional communication skills with ability to explain complex concepts to non-technical stakeholders Proven change management capabilities in driving organizational transformation Strong project management skills with experience managing multiple initiatives simultaneously Financial acumen including budget management, ROI analysis, and business case development Industry Knowledge Understanding of banking operations, products, and customer lifecycle Knowledge of financial services regulations (BSA/AML, KYC, GDPR, Fair Lending, etc.) Familiarity with model risk management and regulatory expectations for AI in banking Awareness of industry trends in fintech, open banking, and digital transformation Must have cyber security awareness to protect the digital environment, the Bank, and customers.

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will plan and direct business unit operations and the work of a team who produce insights, new product or change recommendations, process improvement or automation, and predictive modeling to drive the success of strategy implementation. You will ensure team members are knowledgeable in data mining and data analysis methods, adept with large data processing techniques and computational programing capabilities, have practical problem-solving skills, and possess the ability to articulate solutions to non-technical consumers or partners. As the director, you will develop partnerships across the data engineering and data management teams, and external or created data sources to apply data mining techniques in preparation for analysis or use of enterprise data assets. THE IMPACT YOU WILL MAKE The Director of Data Science & Artificial Intelligence (AI) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead a team of data scientist and AI developers, inspire innovation and development of advanced AI solutions from inception to production. Drive advancements in AI, while shaping the future of AI in mortgage industry and supporting the company's mission. Ensure collaboration with product and/or business owners, data engineers, and platform teams to align team objectives and group strategy. Oversee the application of AI and data science techniques from disciplines, such as computer science, computational science and methods, statistics, econometrics, data optimization, and data visualization. Ensure statistical modeling capabilities meet the group's strategic needs. Direct and execute the deployment of AI capabilities, Generative AI solutions, recommender systems, predictive analytic capabilities to enhance the delivery of business applications and support the integration of data and statistical models or algorithms. Apply innovative practices in data science and AI research and testing to product development, deployment, and maintenance. Direct the design of modeling applications to resolve complex or unusual business problems. Ensure the team communicates complex ideas and solutions effectively to division leadership through data visualizations, technical documentation, and non-technical presentation materials. THE EXPERIENCE YOU BRING TO THE TEAM Minimum Required Experiences 8 years of relevant experience in AI, data science, or related fields, with a proven track delivering solutions to production Exceptional leadership skills, with experience in building, mentoring, and guiding high-performing, diverse teams of data scientists and AI professionals. Exemplary communication and stakeholder management skills, adept at engaging with leadership and key stakeholders to drive consensus and action. A spirit of scientific discovery, driven by a passion for innovation to deliver results, balanced with a deep understanding of risks and ethical considerations. Strong proficiency in programming languages such as Python, R, and SQL, crucial for data manipulation and algorithm development. In-depth knowledge of cloud computing environments such as AWS, Azure, or Google Cloud Platform, particularly their AI and data analytics services. Bachelor's degree in computer science, Math, Statistics, engineering, physics or related field or equivalent experience Desired Experiences Master degree or PhD in computer science, Math, Statistics, engineering, physics or related field is preferred Demonstrated success in developing and deploying AI-driven solutions and models, particularly within the Financial or professional services sectors. Profound understanding of AI and advanced analytics technologies, coupled with the ability to evaluate their feasibility. Ideally, 10+ years of experience in Machine Learning, delivering complex prototyping solutions to production. Extensive proven, hands-on experience in data science. Expert-level experience with Natural Language Processing (NLP), Natural Language Understanding (NLU) and Natural Language Generation (NLG). Extensive experience with advanced data analysis and statistical methods such as regression, hypothesis testing, ANOVA, time-series analysis, statistical process control, are preferred Practical applications of machine learning techniques such as Clustering, Logistic Regression, CART, Random Forests, SVM or Neural Networks. Expert-level knowledge of deep learning frameworks such as TensorFlow, PyTorch, and other open sources libraries / APIs or similar. Strong technical and problem-solving skills and evidence of continuous learning in the analytics field Breadth and depth of knowledge in the application of statistical and/or digital methods to solve business problems Proficiency with Python and basic libraries for machine learning. Ability to visualize & synthesize results. Full stack experience building GenAI solutions; Large language models, language transformers (BERT, RoBERTa) data prep & vectorization, embedding/chunking, prompting, search/summary/RAG/finetuning. Experience with deep learning (e.g., CNN, RNN, LSTM) methods. Experience building NLP and NLG tools and a wide range of LLMs (Llama, Claude, OpenAI, etc.), LoRA, LangChain, RAG, LLM Fine Tuning and PEFT are preferred. Demonstrated skills with Jupyter Notebook, AWS Sagemaker, or Domino Datalab or comparable environments Passion for solving complex data problems and generating cross-functional solutions in a fast-paced environment Tools Proficient in big data technologies such as Hadoop, Spark, and Kafka for handling large datasets. Proficient in using AI/ML platforms like Google AI Platform, AWS SageMaker, or Azure Machine Learning for model development and deployment. Expertise in popular machine learning algorithms and libraries such as TensorFlow, PyTorch, and Keras. Experience with data visualization tools like Tableau, Power BI, or Qlik for deriving actionable insights from data. Strong proficiency in programming languages such as Python, R, and SQL, crucial for data manipulation and algorithm development. In-depth knowledge of cloud computing environments such as AWS, Azure, or Google Cloud Platform, particularly their AI and data analytics services. Experience with database management and querying tools, including traditional SQL databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Elastic Search). Familiarity with Amazon Bedrock, AmazonQ, or Google Vertex or Microsoft AI services is prefered Familiarity with DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes) for efficient deployment of AI solutions. Understanding of MLOps principles to streamline the machine learning lifecycle from experimentation to production. Knowledge of security protocols and compliance standards relevant to data privacy and AI Target Pay Range: $196,000.00 - $264,000.00 a year Internal Job Title: Enterprise Modeling and Analytics - Data Science - Director #LI-JM1 Qualifications Education: Bachelor's Level Degree (Required), Master's Level Degree The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 196000 to 264000

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will plan and direct business unit operations and the work of a team who produce insights, new product or change recommendations, process improvement or automation, and predictive modeling to drive the success of strategy implementation. You will ensure team members are knowledgeable in data mining and data analysis methods, adept with large data processing techniques and computational programing capabilities, have practical problem-solving skills, and possess the ability to articulate solutions to non-technical consumers or partners. As the director, you will develop partnerships across the data engineering and data management teams, and external or created data sources to apply data mining techniques in preparation for analysis or use of enterprise data assets. THE IMPACT YOU WILL MAKE The Director of Data Science & Artificial Intelligence (AI) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: * Lead a team of data scientist and AI developers, inspire innovation and development of advanced AI solutions from inception to production. * Drive advancements in AI, while shaping the future of AI in mortgage industry and supporting the company's mission. * Ensure collaboration with product and/or business owners, data engineers, and platform teams to align team objectives and group strategy. * Oversee the application of AI and data science techniques from disciplines, such as computer science, computational science and methods, statistics, econometrics, data optimization, and data visualization. Ensure statistical modeling capabilities meet the group's strategic needs. * Direct and execute the deployment of AI capabilities, Generative AI solutions, recommender systems, predictive analytic capabilities to enhance the delivery of business applications and support the integration of data and statistical models or algorithms. * Apply innovative practices in data science and AI research and testing to product development, deployment, and maintenance. * Direct the design of modeling applications to resolve complex or unusual business problems. * Ensure the team communicates complex ideas and solutions effectively to division leadership through data visualizations, technical documentation, and non-technical presentation materials. THE EXPERIENCE YOU BRING TO THE TEAM Minimum Required Experiences * 8 years of relevant experience in AI, data science, or related fields, with a proven track delivering solutions to production * Exceptional leadership skills, with experience in building, mentoring, and guiding high-performing, diverse teams of data scientists and AI professionals. * Exemplary communication and stakeholder management skills, adept at engaging with leadership and key stakeholders to drive consensus and action. * A spirit of scientific discovery, driven by a passion for innovation to deliver results, balanced with a deep understanding of risks and ethical considerations. * Strong proficiency in programming languages such as Python, R, and SQL, crucial for data manipulation and algorithm development. * In-depth knowledge of cloud computing environments such as AWS, Azure, or Google Cloud Platform, particularly their AI and data analytics services. * Bachelor's degree in computer science, Math, Statistics, engineering, physics or related field or equivalent experience Desired Experiences * Master degree or PhD in computer science, Math, Statistics, engineering, physics or related field is preferred * Demonstrated success in developing and deploying AI-driven solutions and models, particularly within the Financial or professional services sectors. * Profound understanding of AI and advanced analytics technologies, coupled with the ability to evaluate their feasibility. * Ideally, 10+ years of experience in Machine Learning, delivering complex prototyping solutions to production. * Extensive proven, hands-on experience in data science. Expert-level experience with Natural Language Processing (NLP), Natural Language Understanding (NLU) and Natural Language Generation (NLG). * Extensive experience with advanced data analysis and statistical methods such as regression, hypothesis testing, ANOVA, time-series analysis, statistical process control, are preferred * Practical applications of machine learning techniques such as Clustering, Logistic Regression, CART, Random Forests, SVM or Neural Networks. * Expert-level knowledge of deep learning frameworks such as TensorFlow, PyTorch, and other open sources libraries / APIs or similar. Strong technical and problem-solving skills and evidence of continuous learning in the analytics field * Breadth and depth of knowledge in the application of statistical and/or digital methods to solve business problems * Proficiency with Python and basic libraries for machine learning. Ability to visualize & synthesize results. Full stack experience building GenAI solutions; Large language models, language transformers (BERT, RoBERTa) data prep & vectorization, embedding/chunking, prompting, search/summary/RAG/finetuning. * Experience with deep learning (e.g., CNN, RNN, LSTM) methods. * Experience building NLP and NLG tools and a wide range of LLMs (Llama, Claude, OpenAI, etc.), LoRA, LangChain, RAG, LLM Fine Tuning and PEFT are preferred. * Demonstrated skills with Jupyter Notebook, AWS Sagemaker, or Domino Datalab or comparable environments * Passion for solving complex data problems and generating cross-functional solutions in a fast-paced environment Tools * Proficient in big data technologies such as Hadoop, Spark, and Kafka for handling large datasets. * Proficient in using AI/ML platforms like Google AI Platform, AWS SageMaker, or Azure Machine Learning for model development and deployment. * Expertise in popular machine learning algorithms and libraries such as TensorFlow, PyTorch, and Keras. * Experience with data visualization tools like Tableau, Power BI, or Qlik for deriving actionable insights from data. * Strong proficiency in programming languages such as Python, R, and SQL, crucial for data manipulation and algorithm development. * In-depth knowledge of cloud computing environments such as AWS, Azure, or Google Cloud Platform, particularly their AI and data analytics services. * Experience with database management and querying tools, including traditional SQL databases (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Elastic Search). * Familiarity with Amazon Bedrock, AmazonQ, or Google Vertex or Microsoft AI services is prefered * Familiarity with DevOps practices and tools (e.g., Jenkins, Docker, Kubernetes) for efficient deployment of AI solutions. * Understanding of MLOps principles to streamline the machine learning lifecycle from experimentation to production. * Knowledge of security protocols and compliance standards relevant to data privacy and AI Target Pay Range: $196,000.00 - $264,000.00 a year Internal Job Title: Enterprise Modeling and Analytics - Data Science - Director #LI-JM1 Qualifications Education: Bachelor's Level Degree (Required), Master's Level Degree The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers. For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager. Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote. Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor. Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company. If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form. The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program). As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here. Requisition compensation: 196000 to 264000

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Customer Marketing Analytics team supports US Consumer Marketing through best-in-class Data analytics. This position is responsible for growing and deepening relationships with customers, increasing profitability for American Express and customer relevance in marketing campaigns through best-in-class analytics. In this team, you will have the opportunity to provide critical analytics that drive the core business strategy for marketing channels at American Express. You will perform strategic analyses to identify business opportunities, model customer behaviors to optimally target customers, and perform an in-market test & learn to understand the efficiency of key marketing initiatives throughout the customer lifecycle for US Consumer Business. At the Manager level, the colleague does not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems, conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization. How will you make an impact in this role? * Develop strong relationship with internal marketing partners to understand and help frame key business problems. * Drive incremental revenue by scaling spend and lend treatments through targeting customers at the right time with the right offer by continuously intercepting the relevant customer behavior signals in our rich data sources. * Enhance economic optimization framework with focus on increasing short-term and long-term revenue while optimizing cost through customer level ROI driven targeting. * Conduct strategic analyses to inform business decisions and provide actionable recommendations. Write and present fact-based presentations to key partners. * Manage BAU campaign targeting, experimental design, results read, etc. across the entire US consumer portfolio. * Point of Contact on customer acquisition campaigns for marketing channels Qualifications: * Advanced degree in a statistics/business/economics/decision science related field highly preferred. * Experience with using analytics to drive business results. * Strong quantitative skills with a solid understanding of probability and statistics * Deep experience and expertise with databases query languages (HiveQL, SQL, or the equivalent) is a must. * Experience in working with very large datasets using Big Data tools and platforms (Hadoop, Spark, or the equivalent). * Understanding of experimental test design in campaign marketing * Demonstrated ability to frame business problems into analytical problems, leverage external thinking and tools to deliver business insights. * Self-motivated and ability to work autonomously on multiple projects simultaneously. * Strong communications and relationship building skills with an ability to develop and deliver effective presentations. Salary Range: $103,750.00 to $174,750.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Considerations for sponsorship: Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the "Know Your Rights" poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: *************************** * Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

We are seeking a visionary and strategic Director of Data and AI to establish and lead our organization's dedicated data and artificial intelligence function. This is a transformational leadership opportunity to continue to build our data and AI capabilities, driving innovation and competitive advantage across our banking operations. Reporting directly to the Chief Information Officer, this role will be responsible for developing our data ecosystem, implementing AI solutions and establishing the organizational capabilities needed to become a data-driven financial institution. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Strategic Leadership & Vision * Develop and execute a comprehensive data and AI strategy aligned with the bank's business objectives and regulatory environment * Build and champion a data-driven culture across the organization, serving as a thought leader and change agent * Establish governance frameworks, policies, and standards for data management, data quality, and AI ethics * Partner with executive leadership to identify high-value opportunities for data and AI to drive business outcomes * Define and communicate the strategic roadmap for data infrastructure, analytics capabilities, and AI implementation Data Ecosystem Development * Design and implement a scalable, secure data architecture that supports analytics, AI/ML, and business intelligence needs * Establish data governance frameworks including data quality standards, metadata management, and data lineage * Implement master data management (MDM) and data integration strategies across disparate banking systems * Develop data lake/lakehouse and data warehouse solutions optimized for both operational and analytical workloads * Create policies and processes for data access, security, privacy, and regulatory compliance (GDPR, CCPA, GLBA, etc.) * Build data cataloging and discovery capabilities to democratize access to trusted data assets AI & Advanced Analytics * Identify, prioritize, and implement AI and machine learning use cases that deliver measurable business value * Develop responsible AI frameworks addressing ethics, bias mitigation, explainability, and model risk management * Establish MLOps practices for model development, deployment, monitoring, and lifecycle management * Create predictive and prescriptive analytics capabilities for risk management, fraud detection, customer insights, and operational efficiency * Evaluate and implement generative AI solutions while ensuring appropriate controls and risk mitigation * Build experimentation frameworks and proof-of-concept capabilities for emerging technologies Team Building & Leadership * Build, develop, and mentor a high-performing team of data engineers, data analysts, data scientists, and AI specialists * Establish clear roles, responsibilities, and career pathways for data and AI professionals * Foster a culture of innovation, continuous learning, and technical excellence within the team * Develop partnerships with universities, technology vendors, and industry organizations to access talent and insights * Create training programs to upskill staff across the organization on data literacy and AI fundamentals Stakeholder Management & Collaboration * Partner with business unit leaders to understand needs and translate them into data and AI solutions * Collaborate with IT, cybersecurity, compliance, and risk management to ensure integrated approaches * Manage relationships with technology vendors, consultants, and strategic partners * Present regular updates to executive leadership and board committees on data and AI initiatives * Serve as the primary liaison with regulators on data management and AI-related matters Technology & Infrastructure * Select, implement, and manage modern data platforms, tools, and technologies * Ensure data infrastructure scalability, reliability, security, and cost-effectiveness * Establish cloud data strategies and hybrid architecture approaches as appropriate * Implement real-time data processing capabilities and streaming analytics where needed * Oversee API development for data access and integration with internal and external systems QUALIFICATIONS: EDUCATION, CERTIFICATIONS: * Bachelor's degree in Computer Science, Data Science, Statistics, Engineering, or related field required; Master's degree or MBA preferred KNOWLEDGE, SKILLS & ABILITIES: * 10+ years of progressive experience in data management, analytics, or AI/ML roles required * 5+ years in leadership positions with demonstrated team-building experience required * Prior experience in financial services, banking, or highly regulated industries strongly preferred * Track record of successfully establishing data or analytics functions from inception Technical Expertise * Deep understanding of modern data architecture patterns (data lakes, lakehouses, data mesh, etc.) * Strong knowledge of data governance, data quality management, and master data management * Expertise in AI/ML technologies, including supervised/unsupervised learning, NLP, and generative AI * Proficiency with cloud platforms (AWS, Azure, GCP) and their data/AI services * Familiarity with data engineering tools, ETL/ELT processes, and DataOps/MLOps practices * Understanding of data visualization, business intelligence, and analytics tools Business & Leadership Skills * Strategic thinking with ability to translate business needs into technical solutions * Exceptional communication skills with ability to explain complex concepts to non-technical stakeholders * Proven change management capabilities in driving organizational transformation * Strong project management skills with experience managing multiple initiatives simultaneously * Financial acumen including budget management, ROI analysis, and business case development Industry Knowledge * Understanding of banking operations, products, and customer lifecycle * Knowledge of financial services regulations (BSA/AML, KYC, GDPR, Fair Lending, etc.) * Familiarity with model risk management and regulatory expectations for AI in banking * Awareness of industry trends in fintech, open banking, and digital transformation * Must have cyber security awareness to protect the digital environment, the Bank, and customers.

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role: Business Operations enables our business to scale faster and operate more efficiently. We are seeking a Director of Business Operations to support our Independent Risk Management (IRM) function. You will report to the Head of Risk Strategy and Operations and be responsible for the day-to-day operations of the broader (IRM) organization which includes Risk and Compliance. This role will be a trusted partner for the Chief Risk Officer and the extended leadership team, and is your opportunity to showcase a breadth of strengths across strategy, analysis, project management, problem-solving, performance management, program leadership, cross-functional project management, and more. What you'll do: Partner with Risk leadership to translate risk strategy into operational plans, KPIs, and success metrics Coordinate cross-functional committees, steering groups, and reporting cycles to ensure consistent alignment on risk priorities. Support the development and maintenance of risk governance frameworks, including policies, standards, and operating procedures. Map, refine, and optimize end-to-end risk processes and controls to ensure the organization is well managed (e.g., incident management, issue remediation, control testing, model governance). Oversee a control testing function for Independent Risk Management, ensuring that controls are well designed and performing as intended across the organization Manage workforce planning, budgeting, and capacity forecasts for the Independent Risk Management function. Ensure efficient workflows and handoffs across Risk, Compliance, Audit, Technology and Business units. Champion continuous improvement (Lean/Six Sigma principles, automation, tooling enhancement). Assume complete ownership of projects and initiatives, thoughtfully managing business case, scope, dependencies, resources, and milestones Provide direct support for the CRO and Risk/Compliance Leadership teams on key business management deliverables including but not limited to budgeting and people strategy. Engage with enterprise Business Operations counterparts in other business units and functions on production and delivery of company-wide standardized processes such as quarterly planning and board deck preparation Support exam and regulatory execution for Independent Risk Management deliverables. What you'll need: 12+ years of experience leading cross-functional teams that combines strategic thinking with tactical execution, Passion to learn, responsibly grow our business, and support our mission of helping members get their money right Previous experience managing business control (RCSA) and/or control testing frameworks Ability to break down challenges/opportunities, build a strategy, write an action plan, identify resources, and project-manage to completion Tell a compelling story - use data to drive strategy, execution, and optimization High emotional intelligence to build relationships across all levels, departments, and personality types to lead without direct reporting lines Track record of performance in a high growth, dynamic environment Bias toward action, strong analytical skills, and solid business judgment Eagerness to roll up your sleeves to get things done (even the unglamorous things) Expert communication and presentation skills and the confidence to articulate, present and debate your recommendations with anyone Ability to balance and prioritize multiple work streams for different stakeholders Nice to have: Experience in management consulting, investment banking and/or business operations Experience in Fintech MBA Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.