What does a software account manager do?
A software account manager is responsible for meeting clients' needs, overseeing software delivery, and developing sales support. They help clients with software customization and maintain client relationships. They are also responsible for strategic planning to help their company expand.
Software account manager responsibilities
Here are examples of responsibilities from real software account manager resumes:
- Manage accounts while providing excellent customer service, help build financial relationships, redirecting calls in upselling credit per customer needs
- Assign exclusively to Daimler-Chrysler in 2001 and gain the establishment of WebSphere as company's standard web-development platform.
- Conduct regular account appraisals to accelerate customer adoption by working closely with the customer to educate and assess cloud technology needs.
- Submit invoices electronically to various invoicing and payment sights against POs on a weekly basis.
- Co-Own and operate a start-up telephony business utilizing innovative IP technologies.
Software account manager skills and personality traits
We calculated that 32% of Software Account Managers are proficient in Account Management, Software Account, and Customer Satisfaction. They’re also known for soft skills such as Analytical skills, Communication skills, and Customer-service skills.
We break down the percentage of Software Account Managers that have these skills listed on their resume here:
- Account Management, 32%
Project and account management tasks to ensure detailed documentation and scope of new functionality.
- Software Account, 23%
Box 8356, White Plains, NY 10602, cell: [ ] 01/02-Software Account Manager.
- Customer Satisfaction, 10%
Closed sales and positively influenced customer satisfaction in regard to client engagement and IBM offerings.
- CRM, 7%
Managed a five state field territory selling Agency Management CRM Software and Document Imaging Solutions in an extremely competitive marketplace.
- Sales Process, 4%
Managed the complete sales process for all IBM software for Fortune 500 companies in Pittsburgh.
- Business Development, 4%
Promoted from Business Development Representative to Account Manager within 6 months of hire.
"account management," "software account," and "customer satisfaction" are among the most common skills that software account managers use at work. You can find even more software account manager responsibilities below, including:
Analytical skills. One of the key soft skills for a software account manager to have is analytical skills. You can see how this relates to what software account managers do because "sales managers must collect and interpret complex data to target the most promising geographic areas and demographic groups, and determine the most effective sales strategies." Additionally, a software account manager resume shows how software account managers use analytical skills: "map software applications to corresponding network servers in the department of navy application and database management system (dadms). "
Communication skills. Many software account manager duties rely on communication skills. "sales managers need to work with colleagues and customers, so they must be able to communicate clearly.," so a software account manager will need this skill often in their role. This resume example is just one of many ways software account manager responsibilities rely on communication skills: "provided complete customer support and managed all communication services for 14 high-volume accounts. "
Customer-service skills. software account managers are also known for customer-service skills, which are critical to their duties. You can see how this skill relates to software account manager responsibilities, because "when helping to make a sale, sales managers must listen and respond to the customer’s needs." A software account manager resume example shows how customer-service skills is used in the workplace: "trained customer teams in implementation of erp systems, specializing in purchasing, master scheduling and inventory functions. "
Leadership skills. A big part of what software account managers do relies on "leadership skills." You can see how essential it is to software account manager responsibilities because "sales managers must be able to evaluate how their sales staff performs and must develop strategies for meeting sales goals." Here's an example of how this skill is used from a resume that represents typical software account manager tasks: "achieved promotion based on outstanding work ethic, strong leadership skills, and process improvement abilities. "
The three companies that hire the most software account managers are:
Compare different software account managers
Software account manager vs. Manager, account executive
An account executive manager is responsible for handling client accounts and leading the account management procedures to promote the client's brand image in the market and maintain the highest satisfaction. Account executive managers work with the marketing and sales team to identify sales and promotional strategies that would increase revenues and product profits. They also review the current market trends to develop business opportunities according to client needs and public demands. An account executive manager coordinates with the clients for regular updates and informs them of business plan adjustments as needed.
There are some key differences in the responsibilities of each position. For example, software account manager responsibilities require skills like "software account," "customer satisfaction," "crm," and "client issues." Meanwhile a typical manager, account executive has skills in areas such as "customer service," "virtualization," "sales territory," and "account executives." This difference in skills reveals the differences in what each career does.
Managers, account executive earn the highest salaries when working in the technology industry, with an average yearly salary of $87,422. On the other hand, software account managers are paid more in the technology industry with an average salary of $117,363.The education levels that managers, account executive earn slightly differ from software account managers. In particular, managers, account executive are 1.4% less likely to graduate with a Master's Degree than a software account manager. Additionally, they're 0.1% less likely to earn a Doctoral Degree.Software account manager vs. Account executive/sales manager
An Account Executive/Sales Manager manages client accounts, building positive client relationships in the process. Part of their job is to secure sales, which requires them to conduct research and analysis to find new business and client opportunities, generate leads, offer products and services to clients through calls and correspondence, arrange appointments, and process payments. There are instances where they must assist clients by resolving issues and concerns, ensuring client satisfaction. Moreover, they are also responsible for developing sales plans and strategies while implementing the company's policies and regulations among staff.
Each career also uses different skills, according to real software account manager resumes. While software account manager responsibilities can utilize skills like "software account," "customer satisfaction," "crm," and "client issues," account executive/sales managers use skills like "account executives," "customer service," "sales professionals," and "real estate."
Account executive/sales managers earn a lower average salary than software account managers. But account executive/sales managers earn the highest pay in the media industry, with an average salary of $51,472. Additionally, software account managers earn the highest salaries in the technology with average pay of $117,363 annually.In general, account executive/sales managers achieve similar levels of education than software account managers. They're 2.0% less likely to obtain a Master's Degree while being 0.1% less likely to earn a Doctoral Degree.Software account manager vs. Account development manager
An account development manager's responsibilities revolve around securing and reaching sales targets, creating business plans, developing strategies, and building positive relationships with clients. They must also reach out to clients through calls and correspondence, offer products and services, and address any issues and concerns, resolving them promptly and efficiently. There are also instances when they have to collect and process payments, perform follow-up calls, negotiate contracts, and even open and close accounts. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
The required skills of the two careers differ considerably. For example, software account managers are more likely to have skills like "software account," "business development," "client issues," and "software sales." But a account development manager is more likely to have skills like "customer relationships," "customer accounts," "salesforce," and "account development."
Account development managers earn the best pay in the technology industry, where they command an average salary of $93,723. Software account managers earn the highest pay from the technology industry, with an average salary of $117,363.Most account development managers achieve a similar degree level compared to software account managers. For example, they're 0.9% less likely to graduate with a Master's Degree, and 0.3% less likely to earn a Doctoral Degree.Software account manager vs. Business development account manager
A business development account manager is in charge of developing strategies to identify new business and client opportunities, ensuring sales growth and customer satisfaction. They typically perform research and analysis to gather data, coordinate with analysts and experts, produce sales and progress reports, and maintain records of all transactions. Furthermore, a business development account manager must build positive relationships with clients and secure sales by reaching out to customers through calls, correspondence, or appointments. They may offer products and services, process payments, and handle inquiries or concerns.
Types of software account manager
Updated January 8, 2025