Automatically apply for jobs with Zippia

Upload your resume to get started.

Software administrator skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Dr. Anna Frank,

Rania Hussein Ph.D.

Below we've compiled a list of the most critical software administrator skills. We ranked the top skills for software administrators based on the percentage of resumes they appeared on. For example, 9.5% of software administrator resumes contained sql as a skill. Continue reading to find out what skills a software administrator needs to be successful in the workplace.

15 software administrator skills for your resume and career

1. SQL

Here's how software administrators use sql:

Created/Corrected SQL queries and stored procedures for SQL server database for in house ERP system.
Authored SQL and Operating System Scripts, published Implementation and documented diagnostics.

2. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how software administrators use troubleshoot:

Work with IT and vendors to diagnose, troubleshoot, and resolve software/system issues in a timely manner.
Maintain and troubleshoot HP tools in a Windows 2003/2008 Server Environment.

3. Linux

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Here's how software administrators use linux:

Served as the focal point of contact regarding all applications and services of Linux and UNIX.
Install configure and support all Windows, Linux (Red Hat) and ESX.

4. Technical Support

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Here's how software administrators use technical support:

Provided installation and technical support to internal customers at local and remote locations.
Provided effective and consistent computer software technical support.

5. Database Management

Here's how software administrators use database management:

Travel Arrangements Software Production Order Processing Corporate Event Planning Calendar Management Purchasing/Inventory Database Management Shipping General Facilities

6. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how software administrators use crm:

Provided management with metrics and statistical analysis from CRM.
Created requirements and design requirements for the CRM system used at the Marietta branch office.

7. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how software administrators use software applications:

Research and development of new software applications used by our customers to allow easier accesses to our products.
Test and develop improved formats for customer products using new software applications and technologies.

8. Software Updates

Here's how software administrators use software updates:

Worked as the primary Short Message Server (SMS) administrator supplying all software updates to workstations.
Awarded Certificate of Appreciation for Software Update Tracking Database and promoted to Member of Technical Staff.

9. Software Issues

Software issues are challenges related to the software installed in a computer that can be resolved by troubleshooting, bug fixes, and in extreme cases by a programmer. Software issues can cause the software to lag in the system, malfunction, or affect the entire function of the computer system in general.

Here's how software administrators use software issues:

Submitted, tracked and insured resolution of test cases regarding hardware and/or software issues with in-house tracking system.
Follow up with programmers and vendors on any software issues.

10. SharePoint

Here's how software administrators use sharepoint:

Analyze business and user needs, documenting business requirements for SharePoint Implantation.
Worked with the business to develop and administer individual SharePoint Sites

11. Unix

UNIX is a computer operating system that was first created in the 1960s and has been constantly updated since then. The operating system refers to the set of programs that enable a machine to function. It is a multi-user, multi-tasking device that works on computers, laptops, and servers. UNIX systems also have a graphical user interface (GUI), similar to Microsoft Windows, that makes it simple to use.

Here's how software administrators use unix:

Designed, developed and supported the first integrated Unix and Windows medical transcription / X-ray imaging software package for radiology practices.
Job Summary: Member of UNIX Software team supporting Enterprise wide products for 24/7 global financial technology operations.

12. Configuration Management

Configuration management is a technical system of management controls that includes decisions, actions, and approvals that are applied throughout the life cycle of a program or system and that maintain the consistency of its performance, functional and physical attributes from the conceptual phase to production and finally to post-production support.

Here's how software administrators use configuration management:

Maintained defect tracking, test automation, configuration management processes and tools.
Manage the Configuration Management Database (CMDB) for all assets.

13. Customer Support

Here's how software administrators use customer support:

Provide customer support via FTP, netmeeting or over the phone.
Drive enhancements of ordering and customer support systems by identifying opportunities for improvement and areas of inefficiencies.

14. Business Processes

Here's how software administrators use business processes:

Collaborated with different levels of management and technical mentors to identify deficiencies in an effort to improve business processes.
Create & manage business processes that create and update business objects.

15. Software Support

Software support is a service provided to clients by software providers to assist them to resolve any challenge they may encounter while using the product. It could also extend beyond addressing challenges to helping them update the software and providing resources that will help clients maximize the product like user guides and demos. Software support at its core involves the troubleshooting and identification of problems which then leads to solutions.

Here's how software administrators use software support:

Provided hardware and software support for all entities of the bank.
Recruited by Corporate Office to fill a Software Support role.

What skills help Software Administrators find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on software administrator resumes?

Dr. Anna Frank

Exercise Science, DePaul University

First, a degree from a highly respected university. Our graduates have been highly sought after. Experience working with a variety of individuals in a variety of settings is significant. Future professionals must then be committed to social justice, how are explicit in supporting the health and recreational needs of ALL individuals, not just those who can purchase a Peloton.

What hard/technical skills are most important for software administrators?

Rania Hussein Ph.D.

Associate Teaching Professor, University of Washington

C language and hardware description language, such as Verilog, microcontrollers and FPGA programming, computer organization, and low-level programming in assembly.

What soft skills should all software administrators possess?

Rania Hussein Ph.D.

Associate Teaching Professor, University of Washington

Being coachable, know how to learn and figure things out, effective communication skills, continuous self-development.

What software administrator skills would you recommend for someone trying to advance their career?

Eileen Cyr Ed.D.

Professor, Springfield College

The pandemic, the polarization of the election, and the Black Lives Matter movement have reinforced today's educators' need to understand how to create a safe learning environment and build a school community. I would encourage students in a gap year to educate themselves on Social Emotional Learning (SEL) and Family and Community Engagement (FACE). This can be accomplished via independent research, participation in MOOCs, and service projects.

What type of skills will young software administrators need?

Veronica Cochran

CEO, International Association of Administrative Professionals

Those entering the administrative profession in the upcoming years will find it beneficial to understand what it means to be a strategic partner to their direct manager/supervisor, department, and organization at-large. As strategic partners, their role will extend beyond being a support person. It will involve strategically aligning oneself to fulfilling the organization's mission and vision while achieving business outcomes and success. The following skills will optimize both professional and organizational effectiveness:

1. Time management and organization
2. High EQ and interpersonal communication
3. Leadership effectiveness and accountability
4. Relationship management - (high inclusion capacity and high collaboration)
5. Problem-solving and innovation
6. Strategic planning and adaptability

Do you want to know more?

List of software administrator skills to add to your resume

The most important skills for a software administrator resume and required skills for a software administrator to have include:

SQL
Troubleshoot
Linux
Technical Support
Database Management
CRM
Software Applications
Software Updates
Software Issues
SharePoint
Unix
Configuration Management
Customer Support
Business Processes
Software Support
User Accounts

Technical Issues
CAD
SCCM
Software License
HTML
Perl
Application Development
Desktop Support
IP
Microsoft Windows
VPN
Training Materials
PC
Software Products
Web Servers
DNS

Software Upgrades
Level Support
OS
SOX
QA
Software Maintenance
SMS
Phone Support
Solaris
Data Analysis
Software Packages
Windows NT
LAN
Computer System
MSI

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse computer and mathematical jobs