FIND PERSONALIZED JOBS
Sign up to Zippia and discover your career options with your personalized career search.
Sorry, we can't find that. Please try a different city or state.
APPLY NOW
Apply Now
×
FIND
PERSONALIZED JOBS

Sorry, we can't find that. Please try a different city or state.

CONTENT HAS
BEEN UNLOCKED
Close this window to view unlocked content
or
find interesting jobs in

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign Up

SIGN UP TO UNLOCK CONTENT

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Forgot Password?

Don't have an account? Sign Up

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Log In

Log In to Save

Sign Up to Save

Sign Up to Dismiss

Sign up to save the job and get personalized job recommendations.

Sign up to dismiss the job and get personalized job recommendations.

or

The email and password you specified are invalid. Please, try again.

Email and password are mandatory

Already have an account? Log in

reset password

Enter your email address and we will send you a link to reset your password.

Back to Log In

Company Saved

Answer a few questions and view jobs at that match your preferences.

Where do you want to work?

Job Saved

See your Saved Jobs now

or

find more interesting jobs in

Job Dismissed

Find better matching jobs in

Your search has been saved!

Become A Software Computer Specialist

Where do you want to work?

To get started, tell us where you'd like to work.
Sorry, we can't find that. Please try a different city or state.

Working As A Software Computer Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $75,000

    Average Salary

What Does A Software Computer Specialist Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

Show More

Show Less

How To Become A Software Computer Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

Show More

Show Less

Do you work as a Software Computer Specialist?

Send To A Friend

Software Computer Specialist Jobs

NO RESULTS

Aw snap, no jobs found.

Add To My Jobs

Software Computer Specialist Typical Career Paths

Do you work as a Software Computer Specialist?

Help others decide if this is a good career for them

Average Length of Employment
MIS Specialist 3.3 years
Computer Assistant 2.4 years
Top Careers Before Software Computer Specialist
Consultant 8.1%
Volunteer 4.1%
Mentor 4.1%
Top Careers After Software Computer Specialist
Internship 5.4%
Technician 4.1%
Teacher 4.1%
Consultant 4.1%

Do you work as a Software Computer Specialist?

Software Computer Specialist Demographics

Gender

Male

60.2%

Female

29.2%

Unknown

10.6%
Ethnicity

White

58.3%

Hispanic or Latino

13.3%

Black or African American

12.5%

Asian

9.2%

Unknown

6.8%
Show More
Foreign Languages Spoken

Spanish

100.0%

Software Computer Specialist Education

Schools

Southwest Tennessee Community College

11.5%

Nassau Community College

11.5%

Passaic County Community College

7.7%

Saint John's University - New York

7.7%

Syracuse University

3.8%

Schreiner University

3.8%

University of Houston

3.8%

University of Southern Mississippi

3.8%

Lees-McRae College

3.8%

Santa Monica College

3.8%

Western Oregon University

3.8%

Mary Baldwin College

3.8%

Indiana University Bloomington

3.8%

University of South Dakota

3.8%

Virginia Marti College of Art and Design

3.8%

University of South Alabama

3.8%

Everest College - Ontario

3.8%

Washington State University

3.8%

Hope College

3.8%

University of Maryland - University College

3.8%
Show More
Majors

Computer Science

26.1%

Business

11.6%

Computer Engineering

7.2%

Electrical Engineering

7.2%

Computer Information Systems

5.8%

Information Technology

5.8%

Health Care Administration

4.3%

Information Systems

4.3%

Educational Technology

2.9%

Management Information Systems

2.9%

Mathematics

2.9%

Legal Support Services

2.9%

Computer Engineering Technology

2.9%

Computer Programming

2.9%

Education

2.9%

Management

1.4%

Psychology

1.4%

Information Sciences

1.4%

Agricultural Business

1.4%

Pharmacy

1.4%
Show More
Degrees

Bachelors

29.1%

Masters

25.2%

Other

21.4%

Associate

17.5%

Doctorate

3.9%

Certificate

2.9%
Show More

Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$75,000
View Detailed Salary Report
$50,000
Min 10%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$113,000
Max 90%
Best Paying Company
Microsoft
Highest Paying City
San Francisco, CA
Highest Paying State
Alaska
Avg Experience Level
3.5 years
How much does a Software Computer Specialist make at top companies?
The national average salary for a Software Computer Specialist in the United States is $75,929 per year or $37 per hour. Those in the bottom 10 percent make under $50,000 a year, and the top 10 percent make over $113,000.

Real Software Computer Specialist Salaries

Job Title Company Location Start Date Salary
Computer SWE, Systems Software Logitech, Inc. Fremont, CA May 26, 2011 $136,000 -
$155,000
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Jan 07, 2011 $134,804
Computer SWE, Systems Software Bea Systems, Inc. San Francisco, CA Jun 05, 2008 $127,500
Computer SWE, Systems Software Yahoo! Inc. Sunnyvale, CA Jan 16, 2008 $117,500
Computer SWE, Systems Software Logitech, Inc. Fremont, CA Oct 18, 2010 $115,000 -
$120,000
Computer SWE, Systems Software Yahoo! Inc. Sunnyvale, CA Feb 27, 2008 $114,400
Computer SWE, Systems Software Logitech, Inc. Fremont, CA Dec 06, 2010 $113,300 -
$115,000
Computer SWE, Systems Software Yahoo! Inc. Sunnyvale, CA Feb 25, 2008 $110,000
Computer SWE, Systems Software Yahoo! Inc. Sunnyvale, CA Mar 11, 2008 $105,525
Computer SWE, Systems Software Yahoo! Inc. Sunnyvale, CA Mar 11, 2008 $105,000
Computer SWE, Systems Software Yahoo! Inc. Sunnyvale, CA Apr 24, 2008 $105,000
Computer Software Innotas San Francisco, CA Oct 16, 2009 $104,350 -
$80
Computer SWE, Systems Software Yahoo! Inc. New York, NY Sep 22, 2009 $102,170
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Aug 29, 2012 $102,000
Computer Specialist/Software Developer Progressive Technology Solutions San Mateo, CA Apr 03, 2012 $94,900
Computer Specialist/Software Developer Progressive Technology Solutions Dublin, CA Nov 26, 2010 $94,900
Computer Software Specialist Lead MLGW Memphis, TN Oct 16, 2016 $94,432
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Dec 20, 2010 $94,000
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Sep 15, 2010 $94,000
Computer Software Applications, Systems Software American It Resource Group Inc. Hoffman Estates, IL Aug 03, 2011 $93,434
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Dec 21, 2010 $92,700
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Nov 21, 2008 $92,640
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Oct 04, 2010 $82,000
Computer Software Specialist Lead MLGW Memphis, TN Oct 16, 2010 $81,952
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Dec 20, 2010 $81,900
Computer Specialist/Systems Software Xpertnet Inc. Plymouth, MN Jan 11, 2010 $80,245 -
$38
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Dec 20, 2010 $80,000
Computer Software, SYS. Microsoft Corporation Redmond, WA Feb 09, 2011 $80,000
Computer SW, Systems Software Microsoft Corporation Redmond, WA Apr 13, 2012 $80,000
Computer SWE, Systems Software Microsoft Corporation Redmond, WA Oct 21, 2010 $80,000

No Results

To get more results, try adjusting your search by changing your filters.

See More Salaries

How Would You Rate The Salary Of a Software Computer Specialist?

Have you worked as a Software Computer Specialist? Help other job seekers by rating your experience as a Software Computer Specialist.

Top Skills for A Software Computer Specialist

  1. Computer Hardware
  2. Windows XP
  3. Install Servers
You can check out examples of real life uses of top skills on resumes here:
  • Installed and Performed HP Computer Hardware Refresh.
  • Install various software and drivers .Build server racks, install servers .
  • Analyze, troubleshoot, repair, calibrate, program and certify F16 AIS, components and test stations.
  • Provide technical support to customers in US and Latin America for installation.
  • Purchased all computer equipment and arranged funding for upgrades to PC for sales and support staff.

How Would You Rate Working As a Software Computer Specialist?

Are you working as a Software Computer Specialist? Help us rate Software Computer Specialist as a Career.

Rank:

Average Salary:

Embed On Your Website

Top 10 Best States for Software Computer Specialists

  1. District of Columbia
  2. Massachusetts
  3. Delaware
  4. Alaska
  5. New Jersey
  6. Virginia
  7. Minnesota
  8. Colorado
  9. Tennessee
  10. Rhode Island
  • (318 jobs)
  • (850 jobs)
  • (88 jobs)
  • (78 jobs)
  • (664 jobs)
  • (1,200 jobs)
  • (561 jobs)
  • (513 jobs)
  • (377 jobs)
  • (79 jobs)

Top Software Computer Specialist Employers

Jobs From Top Software Computer Specialist Employers

Related to your recently viewed content