How To Become A Software Support Analyst: What It Is and Career Path

What is a software support analyst and how to become one

Updated January 8, 2025

3 min read

Quoted expert

Kate Marek Ph.D.

A software support analyst performs various tasks to assist both end-users and software developers. Their duties include troubleshooting software issues, conducting hardware or software repairs, generating reports on software analysis, and configuring software systems.

However, the duties of a software support analyst don't stop there. They may also be responsible for conducting software tests, reporting customer issues to management, attend control meetings, log customer feedback, and facilitate network sharing processes. As you would expect, they work closely with the software development department as well as the information technology team.

Most software support analysts have a bachelor's degree in computer science, IT, computer systems security, and other relevant fields. However, school leavers and high school graduates may still qualify for the position since software development can be self-taught without formal education.

Like many other jobs in tech, the salary of a software support analyst is promising at an average of $59,000 per year or roughly $28 an hour.

What general advice would you give to a software support analyst?

Kate Marek Ph.D.

Director and Professor, Dominican University

Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.

ScoreSoftware Support AnalystUS Average

Salary

5.0

Avg. Salary $64,187

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.4

Race

American Indian and Alaska Native 0.41%

Asian 11.07%

Black or African American 12.01%

Hispanic or Latino 15.27%

Unknown 5.31%

White 55.94%

Gender

female 37.73%

male 62.27%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a software support analyst

Explore software support analyst education requirements

Most common software support analyst degrees

Bachelor's

62.9 %

Associate

22.1 %

Master's

7.4 %

Start to develop specific software support analyst skills

Skills	Percentages
Software Support	12.57%
Troubleshoot	10.21%
Technical Support	5.63%
Home Health	4.33%
Java	4.25%

Complete relevant software support analyst training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New software support analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a software support analyst based on U.S. Bureau of Labor Statistics data and data from real software support analyst resumes.

Research software support analyst duties and responsibilities

Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
Used CRM software to track internal and external customer interactions.
Escalate high level issues to development team and work directly with developers and QA staff.
Work directly with support teams, account managers and technical engineers to troubleshoot to resolution all product issues.

Prepare your software support analyst resume

When your background is strong enough, you can start writing your software support analyst resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a software support analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

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