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Working as a Software Support Analyst

There is more than meets the eye when it comes to being a software support analyst. For example, did you know that they make an average of $31.58 an hour? That's $65,696 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Software Support Analyst Do

There are certain skills that many software support analysts have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed analytical skills, speaking skills and writing skills.

When it comes to the most important skills required to be a software support analyst, we found that a lot of resumes listed 14.3% of software support analysts included software support, while 12.2% of resumes included technical support, and 7.1% of resumes included troubleshoot. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the software support analyst job title. But what industry to start with? Most software support analysts actually find jobs in the technology and finance industries.

How To Become a Software Support Analyst

If you're interested in becoming a software support analyst, one of the first things to consider is how much education you need. We've determined that 49.2% of software support analysts have a bachelor's degree. In terms of higher education levels, we found that 15.9% of software support analysts have master's degrees. Even though most software support analysts have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a software support analyst. When we researched the most common majors for a software support analyst, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on software support analyst resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a software support analyst. In fact, many software support analyst jobs require experience in a role such as technical support specialist. Meanwhile, many software support analysts also have previous career experience in roles such as customer service representative or help desk analyst.

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Average Salary$65,696
Job Growth Rate10%

Software Support Analyst Jobs

Software Support Analyst Career Paths

Top Careers Before Software Support Analyst

Top Careers After Software Support Analyst

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Average Salary for a Software Support Analyst

Software Support Analysts in America make an average salary of $65,696 per year or $32 per hour. The top 10 percent makes over $94,000 per year, while the bottom 10 percent under $45,000 per year.
Average Salary
$65,696

Best Paying Cities

City
Average Salary
Costa Mesa, CA
Salary Range73k - 120k$94k$94,070
Redmond, WA
Salary Range65k - 102k$82k$81,696
New York, NY
Salary Range48k - 78k$62k$61,562
Lakewood, CO
Salary Range47k - 77k$61k$60,606
Chandler, AZ
Salary Range46k - 76k$59k$59,461
Arlington, VA
Salary Range45k - 74k$58k$58,392
$31k
$120k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Software Support Analyst
Software Support Analyst
Murray Resources
Murray Resources
07/24/2020
07/24/2020
$45,00007/24/2020
$45,000
Software Support Analyst
Software Support Analyst
State of Arkansas
State of Arkansas
07/22/2020
07/22/2020
$51,76207/22/2020
$51,762
Urgent Need-Software Support Analyst
Urgent Need-Software Support Analyst
Kelly Services
Kelly Services
06/23/2020
06/23/2020
$83,48006/23/2020
$83,480
Software Support Analyst
Software Support Analyst
State of Arkansas
State of Arkansas
03/06/2020
03/06/2020
$51,76203/06/2020
$51,762
Software Support Analyst
Software Support Analyst
Murray Resources
Murray Resources
02/11/2020
02/11/2020
$45,00002/11/2020
$45,000
See More Recent Salaries

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Software Support Analyst Demographics

Gender

male

58.5 %

female

37.9 %

unknown

3.6 %

Ethnicity

White

62.0 %

Asian

16.2 %

Hispanic or Latino

9.8 %

Foreign Languages Spoken

Spanish

60.0 %

French

16.0 %

Portuguese

8.0 %
See More Demographics

Software Support Analyst Education

Majors

Business
16.4 %

Degrees

Bachelors

49.2 %

Associate

19.7 %

Masters

15.9 %

Top Colleges for Software Support Analysts

1. Stanford University

Stanford, CA

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info

Entry Level Jobs For Becoming A Software Support Analyst

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Full Time
Part Time
Internship
Temporary

Top Skills For a Software Support Analyst

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 14.3% of software support analysts listed software support on their resume, but soft skills such as analytical skills and speaking skills are important as well.

Best States For a Software Support Analyst

Some places are better than others when it comes to starting a career as a software support analyst. The best states for people in this position are California, Washington, Oregon, and Rhode Island. Software support analysts make the most in California with an average salary of $97,291. Whereas in Washington and Oregon, they would average $80,778 and $75,881, respectively. While software support analysts would only make an average of $75,374 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Rhode Island

Total Software Support Analyst Jobs:
132
Highest 10% Earn:
$118,000
Location Quotient:
1.08
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Software Support Analyst Jobs:
4,071
Highest 10% Earn:
$155,000
Location Quotient:
0.92
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Alaska

Total Software Support Analyst Jobs:
82
Highest 10% Earn:
$84,000
Location Quotient:
1.31
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Software Support Analyst Employers

1. IBM
4.8
Avg. Salary: 
$94,835
Software Support Analysts Hired: 
19+
2. Weatherford International
4.5
Avg. Salary: 
$64,774
Software Support Analysts Hired: 
16+
3. MRI Software
3.7
Avg. Salary: 
$83,388
Software Support Analysts Hired: 
14+
4. Sage
4.2
Avg. Salary: 
$60,024
Software Support Analysts Hired: 
13+
5. Ceridian
4.4
Avg. Salary: 
$76,484
Software Support Analysts Hired: 
12+
6. Tyler Technologies
4.5
Avg. Salary: 
$73,121
Software Support Analysts Hired: 
9+

Software Support Analyst Videos

Recently Added Software Support Analyst Jobs

Updated October 2, 2020