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Become A Software Support Engineer

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Working As A Software Support Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $74,253

    Average Salary

What Does A Software Support Engineer Do

Software developers are the creative minds behind computer programs. Some develop the applications that allow people to do specific tasks on a computer or another device. Others develop the underlying systems that run the devices or that control networks.

Duties

Software developers typically do the following:

  • Analyze users’ needs and then design, test, and develop software to meet those needs
  • Recommend software upgrades for customers’ existing programs and systems
  • Design each piece of an application or a system and plan how the pieces will work together
  • Create a variety of models and diagrams (such as flowcharts) that instruct programmers how to write software code
  • Ensure that a program continues to function normally through software maintenance and testing
  • Document every aspect of an application or a system as a reference for future maintenance and upgrades
  • Collaborate with other computer specialists to create optimum software

Software developers are in charge of the entire development process for a software program. They may begin by asking how the customer plans to use the software. They must identify the core functionality that users need from software programs. Software developers must also determine user requirements that are unrelated to the functionality of software, such as the level of security and performance needs. They design the program and then give instructions to programmers, who write computer code and test it.

If the program does not work as expected or if testers find it too difficult to use, software developers go back to the design process to fix the problems or improve the program. After the program is released to the customer, a developer may perform upgrades and maintenance.

Developers usually work closely with computer programmers. However, in some companies, developers write code themselves instead of giving instructions to the programmers.

Developers who supervise a software project from the planning stages through implementation sometimes are called information technology (IT) project managers. These workers monitor the project’s progress to ensure that it meets deadlines, standards, and cost targets. IT project managers who plan and direct an organization’s IT department or IT policies are included in the profile on computer and information systems managers.

The following are examples of types of software developers:

Applications software developers design computer applications, such as word processors and games, for consumers. They may create custom software for a specific customer or commercial software to be sold to the general public. Some applications software developers create complex databases for organizations. They also create programs that people use over the Internet and within a company’s intranet.

Systems software developers create the systems that keep computers functioning properly. These could be operating systems for computers that the general public buys or systems built specifically for an organization. Often, systems software developers also build the system’s interface, which is what allows users to interact with the computer. Systems software developers are creating the operating systems that control most of the consumer electronics in use today, including the systems in phones or cars.

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How To Become A Software Support Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

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Software Support Engineer jobs

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Software Support Engineer Career Paths

Software Support Engineer
Systems Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Technical Support Engineer Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Quality Assurance Engineer Senior Software Engineer
Director Of Software Development
12 Yearsyrs
Technical Support Engineer Systems Engineer Information Technology Manager
Information Technology Director
10 Yearsyrs
Software Engineer Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Technical Consultant Senior Project Manager Senior Product Manager
Principal Product Manager
10 Yearsyrs
Quality Assurance Engineer Project Manager Product Manager
Product Director
11 Yearsyrs
Systems Engineer Business Analyst Product Manager
Product Management Director
12 Yearsyrs
Senior Software Engineer Project Leader Business Analyst
Product Manager
7 Yearsyrs
Technical Consultant Program Manager Engineering Director
Senior Director Of Engineering
15 Yearsyrs
Information Technology Manager Senior Manager Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Senior Software Engineer Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Software Engineer Systems Analyst
Senior Software Engineer
6 Yearsyrs
Technical Analyst Project Leader Engineering Manager
Vice President Of Engineering
13 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Project Manager Product Manager Director Of Product Development
Vice President Product Development
12 Yearsyrs
Technical Analyst Project Manager Product Manager
Vice President, Product Management
13 Yearsyrs
Project Manager Development Manager Director Of Software Development
Vice President, Software Development
11 Yearsyrs
Technical Support Technician Technical Support Manager Senior Product Manager
Vice President-Products
13 Yearsyrs
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Average Length of Employment
Customer Engineer 4.8 years
Senior Engineer 4.3 years
Engineer 3.2 years
Systems Engineer 3.2 years
Software Engineer 3.2 years
Systems Support 3.1 years
Computer Engineer 3.0 years
Software Designer 3.0 years
Solutions Engineer 2.7 years
Support Analyst 2.3 years
Support 2.0 years
Software Installer 1.9 years
Top Employers Before
Consultant 3.3%
Specialist 3.0%
Top Employers After
Consultant 5.2%

Software Support Engineer Demographics

Gender

Male

75.7%

Female

21.6%

Unknown

2.8%
Ethnicity

White

71.9%

Asian

13.6%

Hispanic or Latino

9.6%

Unknown

3.9%

Black or African American

0.9%
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Languages Spoken

Spanish

45.5%

Arabic

9.1%

Portuguese

4.5%

Vietnamese

4.5%

Chinese

4.5%

Turkish

4.5%

German

4.5%

French

4.5%

Greek

4.5%

Cheyenne

4.5%

Cantonese

4.5%

Italian

4.5%
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Software Support Engineer Education

Schools

University of Phoenix

16.5%

San Jose State University

5.9%

Strayer University

5.9%

Regis University

5.9%

University of Massachusetts - Lowell

5.9%

Middlesex Community College - Bedford

5.9%

University of North Carolina at Greensboro

4.7%

Colorado Technical University

4.7%

Northeastern University

4.7%

Florida Atlantic University

4.7%

University of Alabama

3.5%

Western Governors University

3.5%

Central State University

3.5%

State University of New York Albany

3.5%

Georgia Institute of Technology -

3.5%

Oregon State University

3.5%

National University

3.5%

Georgia State University

3.5%

East Carolina University

3.5%

Iowa State University

3.5%
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Majors

Computer Science

23.6%

Business

12.4%

Computer Information Systems

11.9%

Electrical Engineering

9.5%

Information Technology

8.1%

Computer Engineering

4.8%

Computer Networking

4.3%

Management Information Systems

3.1%

Information Systems

2.9%

Mathematics

2.6%

Education

2.4%

Mechanical Engineering

2.1%

Computer Applications

2.1%

Electrical Engineering Technology

1.9%

Finance

1.7%

Engineering

1.7%

Project Management

1.4%

Criminal Justice

1.4%

Communication

1.2%

Philosophy

1.0%
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Degrees

Bachelors

44.4%

Masters

20.1%

Other

17.9%

Associate

11.9%

Certificate

3.8%

Diploma

0.9%

Doctorate

0.9%
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Full Time
Part Time
Internship
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Real Software Support Engineer Salaries

Job Title Company Location Start Date Salary
Software Support Engineer Imagination Technologies LLC Santa Clara, CA Jan 12, 2015 $151,000
Software Engineer III, Ecommerce Systems Support Wal-Mart Associates, Inc. Sunnyvale, CA Oct 24, 2016 $145,350
Software Support Systems Engineer Simplivity Corporation Westborough, MA Oct 01, 2015 $135,000
Software Support Systems Engineer Simplivity Corporation Westborough, MA Jul 01, 2016 $135,000
Software Support Engineer Anritsu Company Morgan Hill, CA Aug 12, 2015 $131,269
Software Support Engineer Wal-Mart Associates, Inc. Sunnyvale, CA May 12, 2016 $127,000
Software Support Engineer Natera, Inc. San Carlos, CA Dec 15, 2016 $120,000
Software Support Engineer Hire It People, LLC San Carlos, CA Oct 15, 2015 $118,959 -
$129,394
Software Support Engineer Anritsu Company Morgan Hill, CA Dec 09, 2015 $117,000
Software Support Engineer Anritsu Company Morgan Hill, CA Jan 23, 2015 $114,000
Protocol Software Support Engineer Anritsu Company Bellevue, WA Feb 07, 2016 $113,568
Software Support Engineer Anritsu Company Bellevue, WA May 12, 2015 $112,986
Software Support Engineer Anritsu Company Brookfield, NJ Feb 25, 2016 $100,000
Software Support Engineer Anritsu Company San Diego, CA Feb 06, 2016 $99,323
Software Support Engineer Amdocs Inc. Richardson, TX Feb 08, 2016 $98,100
Software Engineer, Customer Support Delphix Corp. Menlo Park, CA Jul 13, 2015 $97,500
Software Support Engineer (Member of Technical Staff) Delphix Corp. Menlo Park, CA Jul 09, 2016 $97,500
Software Engineer, Customer Support Delphix Corp. Menlo Park, CA Jan 19, 2015 $97,500
CS Lead Software Support Engineer Successfactors, Inc. Reston, VA Jul 31, 2016 $95,972
Software Support Engineer Anritsu Company Richardson, TX Aug 27, 2015 $95,792
Software Support Engineer Amdocs, Inc. Richardson, TX Jul 20, 2015 $81,000
Lead Software Support Engineer EPAM Systems, Inc. San Francisco, CA Sep 09, 2016 $80,000 -
$110,000
Software Support Quality Engineer IV Digital Insight Corporation Westlake Village, CA Nov 30, 2015 $80,000 -
$85,000
Software Support Quality Engineer III Digital Insight Corporation Westlake Village, CA Nov 30, 2015 $80,000 -
$85,000
Software Support Engineer Clarion Corporation of America Farmington Hills, MI Apr 01, 2016 $80,000
Software Support Engineer Amdocs Inc. Herndon, VA Aug 31, 2016 $79,120
Principal Software Support Engineer Magnitude Data, Inc. Redmond, WA Jan 03, 2016 $78,000
Principal Software Support Engineer Magnitude Data, Inc. Redmond, WA Mar 16, 2016 $78,000

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Top Skills for A Software Support Engineer

MicrosoftSQLHardwareSupportSoftwareProductsDatabaseTechnicalSupportWebSoftwareSupportCustomerServiceTroubleshootRemoteUnixLinuxSQLServerSupportEngineerComplexTechnicalIssuesCustomerSupportSuiteKnowledgeBaseArticlesSolarisWindowsNT

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Top Software Support Engineer Skills

  1. Microsoft SQL
  2. Hardware Support
  3. Software Products
You can check out examples of real life uses of top skills on resumes here:
  • Experience working with Microsoft SQL Develop features/enhancements.
  • Provided front line software and hardware support for clients who used the Med-1 Practice Management system.
  • Assisted internal and external IBM customers with multiple software products, including install, setup, termination, and problem determination.
  • Maintain comprehensive database on competitor products.
  • Initiated technical support for client base of several complex time and attendance software systems.

Top Software Support Engineer Employers

Software Support Engineer Videos

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