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Become A Software Support Engineer

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Working As A Software Support Engineer

  • Interacting With Computers
  • Thinking Creatively
  • Making Decisions and Solving Problems
  • Getting Information
  • Analyzing Data or Information
  • Mostly Sitting

  • $74,253

    Average Salary

What Does A Software Support Engineer Do At Agilent Technologies, Inc.

* Assisting Agilent front-line services and support teams in working with customers to install, troubleshoot and solve technical issues with informatics software including database, networking, and chromatography questions.
* Managing product escalations during heightened situations.
* This involves working with Agilent internal teams (Marketing, Sales, R&D;) to provide the best solution to the customer.
* Working with Agilent field teams to help implement informatics solutions at customer sites and to help those customers become productive users of the software.
* Documenting both Agilent internal and customer facing technical solutions to facilitate better communication of our software workflows to our customers and the Agilent field.
* Working directly on new development projects that continue to increase Agilent’s informatics software ease of use and customer satisfaction.
* Collaborating with our customer’s IT departments on best practices, supported configurations and virtualization technologies, etc

What Does A Software Support Engineer Do At Schaefer Systems International, Inc.

* Participates in customer and internal meetings.
* Assists software development team with projects.
* Works as part of international team to ensure maximum system uptime and performance.appropriate team for resolution.
* year degree in Computer Science or Engineering or equivalent combination of education and experience in similar work
* year of experience with Java or other object-oriented programming languages
* year of experience with SQL databases (Oracle, MySQL, SQL Server)
* Visit our YouTube Page @ www.youtube.com/warehouselogistics

What Does A Software Support Engineer Do At Hallmark Total Tech

* _
* Detail, implement and fully support custom solutions for customers
* Support the analysis of customer situations performed by engineering team
* Support presentation of solutions to customers
* Serve as key contact for customer projects
* Implement, update and adjust solutions at customer sites and provide complete training
* Support customers with questions and troubleshooting
* Develop customized solutions together with central departments
* Simulate solutions on-site in Chicago facility
* Lead customer projects
*

What Does A Software Support Engineer Do At Hire It People, LLC

* Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform
* Respond to incoming requests for service or incidents from software customers and drive informed and timely solution
* Receive, prioritize, and properly document issues
* Perform troubleshooting, debugging, and root cause analysis of product or environment issues.
* This may include analyzing log files, data and source code, as well as attempting to reproduce the problem
* Problem resolution will require basic knowledge of Java, ability to write code and necessitate the use of diagnostics tools
* Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution
* Interface with other groups within the company, especially lab operations, QA, and developers to drive product improvement efforts
* Build, maintain/improve existing technical support tools and procedures
* Provide product training to end users
* Identify and codify frequent issues into documented and/or scripted processes
* Provide guidance and support to new customers during integration phase
* Schedule to include one weekend day (Saturday or Sunday

What Does A Software Support Engineer Do At Schaefer Systems International, Inc.

* Participates in customer and internal meetings.
* Assists software development team with projects.
* Works as part of international team to ensure maximum system uptime and performance.appropriate team for resolution.
* cb

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How To Become A Software Support Engineer

Software developers usually have a bachelor’s degree in computer science and strong computer programming skills.

Education

Software developers usually have a bachelor’s degree, typically in computer science, software engineering, or a related field. A degree in mathematics is also acceptable. Computer science degree programs are the most common, because they tend to cover a broad range of topics. Students should focus on classes related to building software in order to better prepare themselves for work in the occupation. For some positions, employers may prefer a master’s degree.

Although writing code is not their first priority, developers must have a strong background in computer programming. They usually gain this experience in school. Throughout their career, developers must keep up to date on new tools and computer languages.

Software developers also need skills related to the industry in which they work. Developers working in a bank, for example, should have knowledge of finance so that they can understand a bank’s computing needs.

Other Experience

Many students gain experience in software development by completing an internship at a software company while in college.

Some software developers first work as computer programmers and then are given more responsibility as they gain experience. Eventually, they become developers.

Advancement

Software developers can advance to become information technology (IT) project managers, also called computer and information systems managers, a position in which they oversee the software development process.

Important Qualities

Analytical skills. Developers must analyze users’ needs and then design software to meet those needs.

Communication skills. Developers must be able to give clear instructions to others working on a project. They must also explain to their customers how the software works and answer any questions that arise.

Computer skills. Developers must understand computer capabilities and programming languages in order to design effective software.

Creativity. Developers are the creative minds behind new computer software.

Detail oriented. Developers often work on many parts of an application or system at the same time and must therefore be able to concentrate and pay attention to detail.

Interpersonal skills. Software developers must be able to work well with others who contribute to designing, developing, and programming successful software.

Problem-solving skills. Because developers are in charge of software from beginning to end, they must be able to solve problems that arise throughout the design process.

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Software Support Engineer jobs

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Software Support Engineer Career Paths

Software Support Engineer
Systems Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Technical Support Engineer Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Quality Assurance Engineer Senior Software Engineer
Director Of Software Development
12 Yearsyrs
Technical Support Engineer Systems Engineer Information Technology Manager
Information Technology Director
10 Yearsyrs
Software Engineer Systems Engineer Systems Administrator
Information Technology Manager
8 Yearsyrs
Technical Consultant Senior Project Manager Senior Product Manager
Principal Product Manager
10 Yearsyrs
Quality Assurance Engineer Project Manager Product Manager
Product Director
11 Yearsyrs
Systems Engineer Business Analyst Product Manager
Product Management Director
12 Yearsyrs
Senior Software Engineer Project Leader Business Analyst
Product Manager
7 Yearsyrs
Technical Consultant Program Manager Engineering Director
Senior Director Of Engineering
15 Yearsyrs
Information Technology Manager Senior Manager Director Of Information
Senior Director Of Information & Technology
13 Yearsyrs
Senior Software Engineer Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Software Engineer Systems Analyst
Senior Software Engineer
6 Yearsyrs
Technical Analyst Project Leader Engineering Manager
Vice President Of Engineering
13 Yearsyrs
Information Technology Manager Director Of Information
Vice President Of Information Technology
12 Yearsyrs
Project Manager Product Manager Director Of Product Development
Vice President Product Development
12 Yearsyrs
Technical Analyst Project Manager Product Manager
Vice President, Product Management
13 Yearsyrs
Project Manager Development Manager Director Of Software Development
Vice President, Software Development
11 Yearsyrs
Technical Support Technician Technical Support Manager Senior Product Manager
Vice President-Products
13 Yearsyrs
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Software Support Engineer Demographics

Gender

  • Male

    75.7%
  • Female

    21.6%
  • Unknown

    2.8%

Ethnicity

  • White

    71.9%
  • Asian

    13.6%
  • Hispanic or Latino

    9.6%
  • Unknown

    3.9%
  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    45.5%
  • Arabic

    9.1%
  • Portuguese

    4.5%
  • Vietnamese

    4.5%
  • Chinese

    4.5%
  • Turkish

    4.5%
  • German

    4.5%
  • French

    4.5%
  • Greek

    4.5%
  • Cheyenne

    4.5%
  • Cantonese

    4.5%
  • Italian

    4.5%
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Software Support Engineer

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Software Support Engineer Education

Software Support Engineer

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Real Software Support Engineer Salaries

Job Title Company Location Start Date Salary
Software Support Engineer Imagination Technologies LLC Santa Clara, CA Jan 12, 2015 $151,000
Software Support Engineer Anritsu Company Morgan Hill, CA Aug 12, 2015 $131,269
Software Support Engineer Wal-Mart Associates, Inc. Sunnyvale, CA May 12, 2016 $127,000
Software Support Engineer Natera, Inc. San Carlos, CA Dec 15, 2016 $120,000
Software Support Engineer Hire It People, LLC San Carlos, CA Oct 15, 2015 $118,959 -
$129,394
Software Support Engineer Anritsu Company Morgan Hill, CA Dec 09, 2015 $117,000
Software Support Engineer Anritsu Company Morgan Hill, CA Feb 03, 2014 $117,000
Software Support Engineer Anritsu Company Morgan Hill, CA Jan 23, 2015 $114,000
Protocol Software Support Engineer Anritsu Company Bellevue, WA Feb 07, 2016 $113,568
Software Support Engineer Anritsu Company Bellevue, WA May 12, 2015 $112,986
Software Support Engineer Anritsu Company Richardson, TX Feb 24, 2014 $112,000
Team Leader, Software Technical Support, Software Engineering Department Murex North America Inc. New York, NY Aug 25, 2016 $110,500 -
$120,000
Software Support Engineer III CAE North East Training, Inc. NJ Jan 01, 2014 $97,774
Software Support Engineer (Member of Technical Staff) Delphix Corp. Menlo Park, CA Jul 09, 2016 $97,500
Manager, Software Support Engineering D+H USA Corporation Memphis, TN Aug 30, 2014 $96,500
CS Lead Software Support Engineer Successfactors, Inc. Reston, VA Jul 31, 2016 $95,972
Software Support Engineer Anritsu Company Richardson, TX Aug 27, 2015 $95,792
Software Support Engineer Amdocs Inc. Herndon, VA May 01, 2016 $93,538
Software Support Engineer Anritsu Company San Diego, CA Mar 01, 2015 $92,716
Software Support Engineer Amdocs, Inc. Herndon, VA Sep 03, 2015 $92,000
Software Support Engineer Solarcity Corporation San Francisco, CA Nov 08, 2016 $76,107
Software Support Engineer Digital Guardian, Inc. Waltham, MA Dec 19, 2016 $76,000 -
$96,000
Application Software Support Engineer Charles Schwab and Company, Inc. Chicago, IL May 06, 2014 $75,400 -
$107,900
Software Support Engineer Patient Point Coordinated Care Solutions Inc. Orlando, FL Apr 07, 2015 $75,000
Software Support Engineer Clarion Corporation of America Farmington Hills, MI Aug 22, 2016 $75,000
Software Support Engineer Solarcity Corporation San Francisco, CA Sep 23, 2016 $75,000
Principal Software Support Engineer (QA) Noetix Corporation Redmond, WA Sep 09, 2015 $75,000
Associate Software Support Engineer Ephox California Inc. Palo Alto, CA Sep 13, 2013 $74,000

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Top Skills for A Software Support Engineer

MicrosoftSQLHardwareSupportSoftwareProductsDatabaseTechnicalSupportWebSoftwareSupportCustomerServiceTroubleshootRemoteUnixLinuxSQLServerSupportEngineerComplexTechnicalIssuesCustomerSupportSuiteKnowledgeBaseArticlesSolarisWindowsNT

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Top Software Support Engineer Skills

  1. Microsoft SQL
  2. Hardware Support
  3. Software Products
You can check out examples of real life uses of top skills on resumes here:
  • Experience working with Microsoft SQL Develop features/enhancements.
  • Provided front line software and hardware support for clients who used the Med-1 Practice Management system.
  • Assisted internal and external IBM customers with multiple software products, including install, setup, termination, and problem determination.
  • Maintain comprehensive database on competitor products.
  • Initiated technical support for client base of several complex time and attendance software systems.

Top Software Support Engineer Employers

Software Support Engineer Videos

Featured Position - Software Support Engineer

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Day in the Life: Software Engineer

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