Software support engineer job description

Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are looking for an experienced hands-on Board Support Package Engineer who has the ability to work with the team to build stable Connectivity platform.

In this role, you will have the opportunity to get involved in board bring-up activities, package and Create Software Development packages for the Application Development, Source code organization for efficient build process. Ideal candidate would be with proficient knowledge in Board Support Packages and Yocto Build Environment. Working experience in WiFi, LTE, GPS modules is a plus.
RoleDesign and develop complex platform software for the Telematics Control Unit and other connected components.Be responsible for development of highly reliable and critical electric vehicle components Be responsible for development and integration of device drivers Provide design, development and debug support for integrating individual functions into the control unit Ensure optimization of platform software through design reviews and code reviews Develop a design and/or product validation test program to ensure robustness of design
QualificationsMinimum 3 years of experience in developing Board Support Packages and platform development.MS/BS minimum in the areas of Computer Science, Computer engineering Proficiency in C/C++ programming languages Strong Linux Kernel fundamentals Experience with developing software and device drivers for Embedded LinuxExperience with board bring-up Good understanding of Secure Boot, File System Encryption Experience in ARM and TEE EnvironmentExperience with bootloaders and recovery OS development Experience with Real Time Operating Systems and architectures Working knowledge of Yocto Linux and writing BitBake Recipes.Experience with on-chip debugging tools and troubleshooting both software and hardware
At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Notice regarding COVID-19 protocols
At Lucid, we prioritize the health and wellbeing of our employees, families, and friends above all else. In response to the novel Coronavirus all new Lucid employees, whose job will be based in the United States may or may not be required to provide original documentation confirming status as having received the prescribed inoculation (doses). Vaccination requirements are dependent upon location and position, please refer to the job description for more details.

Individuals in positions requiring vaccinations may seek a medical and/or religious exemption from this requirement and may be granted such an accommodation after submitting a formal request to and the subsequent review and approval thereof by our dedicated Covid-19 Response team.

To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Are you looking to play a key part in solving the challenges of end customers and partners using Trimble's satellite navigation products that are delivered using hosted services, Linux, iOS or Android mobile devices?

Engineers in our London team troubleshoot complex technical issues, identify product bugs and work directly with developers, project managers, and testers to provide best in class navigation based tools to commercial clients across Europe, Middle East, Asia and Australia.
Job Responsibilities:
Solving the technical challenges that customers and partners encounter using Trimble Maps navigation software products both when integrated within their own wider solutions or when accessed through Trimbles hosted platforms.

This role requires excellent communication skills in English and German or French as you will be working directly with customers and partners in these languages on a daily basis. It's a fast paced role, requiring flexibility in working with a number of different stakeholders while being exposed to a wide variety of technologies and environments.

Additionally, you will be responsible for identifying and reporting software bugs and usability problems so they can be corrected and improved on in later releases. Being able to deliver appropriate support requires completing in-depth technical training in multiple products and datasets, together with interfacing with developers, project managers, and testers in multiple locations within the organisation.

Qualifications and experience required:
BSC in Computer Science or equivalent.1-2 years' experience with C#, .NET, Java, JavaScript, C++, Python or other programming languages.Solid understanding of hosted web services - XML/REST/SOAP - including some development.Practical experience of supporting client hosted applications. .Fluent in English and either German or French, both spoken and in writing.Flexible and versatile technical and soft skills.Comfortable with adapting to rapidly changing technical environments.A desire to become a subject matter expert in assisting customers with troubleshooting, set-up and use of Trimble MAPS products.Able to engage productively with technical peers and experts in a wide variety of technical disciplines across multiple geographies.

Desirable:
- Working knowledge of Android, iOS and/or Linux operating systems
• Full driver's license for UK

Working Locations:
Role is based on a “hybrid” working pattern involving a blend between remote working and time in our central London office

Do you thrive in a fast-paced environment using your expertise and creativity to solve problems for people? Do you want to work in a growing organization supporting people on software that's used-and loved-by organizations around the world? If so, we may be looking for you to join our Technical Support team!

The Software Support Engineer role is for people who are passionate about helping others. You will be communicating with our solution providers and customers in a variety of industries such as financial services, government, and education, working with them to address any type of issue that arises from using Laserfiche software. It is an excellent opportunity for skilled, outgoing, and self-motivated persons seeking rapid professional development in a growing software development company! If you want to utilize effective communications skills, tackle tough challenges through problem-solving, and develop critical thinking skills that will last you a lifetime, come join Laserfiche's Technical Support team!
What You'll Do:

Providing technical consultation regarding the configuration and usage of Laserfiche software Diagnosing issues that arise through the usage of our software in customers' production, test, and development environments Working with the Laserfiche development team to troubleshoot more complex issues Software testing and bug verification as major releases near Developing strong working relationships with solution providers, customers, and Laserfiche team members
What We're Looking For:
4-year degree (BA, BS) Ability to learn and understand software, hardware, networking, and database concepts Ability to provide both written and verbal explanation of complex technical concepts to non-technical audiences; experience in teaching or tutoring is a plus Knowledge of Windows client/server operating systems Experience with TCP/IP-based networking Familiarity with web and database servers (IIS, MSSQL, Oracle) Programming or scripting knowledge is a plus Exceptional problem-solving and people skills Ability to communicate effectively both in person and on the phone Think with a clear mind and originate creative and useful solutions Ability to maintain professionalism Diligence, motivation, and a collaborative attitude Availability to work or be on-call during some evening and/or weekend shifts as part of a rotation
#LI-Remote
#LI-Hybrid


What We Offer
:

Remote work opportunities + hybrid work arrangement Temporary or permanent workplace relocation in states we have a business presence Paid volunteer days to give back to the community 15 days of paid time off (to start) + 4-day year-end closure + 3 additional 'me' days 9 days of paid public holidays Generous 401 (k) employer match contribution Professional development and career growth opportunities Mentorship program participation to inspire the rising leaders of Laserfiche Employee Resource Groups (ERG) and opportunities to contribute to our DEI initiatives Employee Referral Program
About Us
:
Laserfiche is the leading SaaS provider of intelligent content management and business process automation. Customers in 5+ industries use Laserfiche cloud-first development approach to boost productivity, scale their business and deliver digital-first customer experiences.

Laserfiche employees in offices around the world are committed to the company's vision of empowering customers and inspiring people to reimagine how technology can transform lives.

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Diversity
:
Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions - such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination - without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.