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Become A Software Support Manager

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Working As A Software Support Manager

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $103,000

    Average Salary

What Does A Software Support Manager Do At Intergraph Corporation

* Manage handling of customer support requests (Service Requests) in terms of assignment, resolution time, escalation of priority issues.
* Establish accountability and ownership of customer issues and manage escalations within product center team that includes development, planning and quality assurance.
* Measure and monitor performance parameters to ensure timely resolution of customer support requests.
* Manage the hot fix delivery process in terms of scope, implementation, quality assurance and delivery.
* Contribute and encourage knowledge base development as part of web based Smart Support system.
* Provide support to field teams involved in implementation and deployment of SPF and related IM products software.
* Manage software support team in all aspects including personnel management, skills management.
* Bachelor’s degree in engineering or computer science.
* Strong knowledge of SmartPlant Foundation and related IM products within Process, Power and Marine industries is required.
* Knowledge of S3D, P&ID, SPEL, and/or SPI is considered a plus.
* Minimum 10 years of experience in application software support or development
* Strong communication skills and problem solving ability.
* Ability to interpret abstract technical ideas and concepts effectively
* Demonstrate strong customer service focus and ability to establish and maintain a high level of user trust and confidence.
* Ability to work effectively in dynamic team based environment
* Req# ID: 2017
* Business Unit: PP&M US

What Does A Software Support Manager Do At Glory Global Solutions

* Develop and manage a team of software support who interface with internal and external customers to ensure the successful integration and support of GGS software solutions
* Interface and collaborate with hardware support teams to provide software based support recommendations and complete solution support
* Oversee the management of software escalation issues to successful resolution
* Provide support to customer pilots and software product launches which will ensure customer demands are being met
* Participate and support training sessions, presentations, and meetings
* Other duties as assigned

What Does A Software Support Manager Do At Edwards Vacuum

* Direct and monitor individual employees- performance of the US Software team
* Responsible for all Edwards software in the US.
* As it relates to the US markets, the manager will work together with the Product Group Owners (Fabworks, Synergis, EZenith, Abatement, System Integration etc.) to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for time-lines while ensuring that projects remain on target to meet deadlines

What Does A Software Support Manager Do At Kforce

Develop and manage a team of software support who interface with internal and external customers to ensure the successful integration and support of software solutions

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How To Become A Software Support Manager

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Software Support Manager jobs

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Software Support Manager Career Paths

Software Support Manager
Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Engineering Manager Vice President Of Engineering
Chief Technology Officer
11 Yearsyrs
Information Technology Manager Senior Manager
Director Of Information
10 Yearsyrs
Software Development Manager Information Technology Director
Director Of Information Technology Services
12 Yearsyrs
Senior Manager Service Director
Director Of Technology And Services
11 Yearsyrs
Software Engineering Manager Information Technology Consultant
Information Systems Manager
6 Yearsyrs
Senior Software Manager Director Of Software Development
Information Technology Director
10 Yearsyrs
Software Development Manager Technical Project Manager
Information Technology Manager
8 Yearsyrs
Information Technology Consultant Senior System Administrator
Infrastructure Manager
10 Yearsyrs
Product Manager Program Manager
Marketing Manager
6 Yearsyrs
Program Manager General Manager
Operations Director
9 Yearsyrs
Product Manager Sales Manager
Operations Manager
7 Yearsyrs
Senior Project Manager Senior Account Executive
Product Manager
7 Yearsyrs
Senior Project Manager Program Management Consultant
Program Manager
8 Yearsyrs
Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Program Manager Marketing Manager
Senior Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Project Manager Program Manager
Senior Project Manager
12 Yearsyrs
Director Of Software Development Principal Consultant
Solutions Manager
8 Yearsyrs
Engineering Manager Senior Manager
Vice President Of Information Technology
12 Yearsyrs
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Software Support Manager Demographics

Gender

  • Male

    73.0%
  • Female

    23.5%
  • Unknown

    3.5%

Ethnicity

  • White

    74.9%
  • Asian

    13.9%
  • Hispanic or Latino

    8.3%
  • Unknown

    2.2%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    43.5%
  • French

    13.0%
  • Portuguese

    8.7%
  • Danish

    4.3%
  • Romanian

    4.3%
  • Dutch

    4.3%
  • Norwegian

    4.3%
  • Carrier

    4.3%
  • Russian

    4.3%
  • Korean

    4.3%
  • Tamil

    4.3%
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Software Support Manager

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Software Support Manager Education

Software Support Manager

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Real Software Support Manager Salaries

Job Title Company Location Start Date Salary
Software Diagnostic Manager Pure Storage, Inc. Mountain View, CA Nov 11, 2016 $220,000
Software Manager General Electric Company San Ramon, CA Aug 29, 2016 $207,000
Software Manager Apple Inc. Cupertino, CA Apr 15, 2015 $205,000 -
$225,000
Manager, Software Servicenow, Inc. Santa Clara, CA Jun 10, 2016 $168,199 -
$213,700
Manager, Software User Interface Appdynamics, Inc. San Francisco, CA Feb 04, 2016 $165,000
Software Manager General Electric Company San Ramon, CA May 10, 2016 $165,000
Software Manager Harmonic, Inc. San Jose, CA Jun 10, 2016 $164,369
Software Manager Nvidia Corporation Santa Clara, CA Oct 15, 2014 $158,303 -
$230,949
Manager, Software DEV Yahoo! Inc. Sunnyvale, CA Aug 25, 2014 $155,638 -
$205,500
Manager, Software DEV Yahoo! Inc. Sunnyvale, CA Jul 28, 2014 $155,638 -
$205,500
Software Manager Vmware, Inc. Palo Alto, CA Oct 20, 2015 $155,380
Software Develoment Manager A2Z Development Center, Inc. Cupertino, CA Jan 14, 2013 $155,000
Software Manager Nvidia Corporation Santa Clara, CA Aug 27, 2016 $154,634 -
$187,682
Manager, Storage Software PMC-Sierra Us, Inc. Houston, TX Nov 19, 2015 $122,000 -
$165,240
Software Component Manager Doubleverify Inc. New York, NY Aug 13, 2016 $121,176
Software Manager Ascentt Business Systems, Inc. Newark, CA Jun 13, 2013 $120,000
Manager Software Techland Inc. Chicago, IL Jan 10, 2016 $120,000
Software Component Manager Doubleverify Inc. New York, NY Sep 04, 2015 $118,000
Software Manager Etouch Systems Corporation Fremont, CA Aug 06, 2013 $116,000
Software Development & Support Manager Amdocs, Inc. Chesterfield, MO May 24, 2016 $115,260
Software Development and Support Manager Amdocs Inc. Chesterfield, MO May 24, 2016 $115,260
Manager-Software (Computer Systems Analyst) Synechron, Inc. Charlotte, NC Aug 01, 2015 $95,996
Manager-Software (Computer Systems Analyst) Synechron, Inc. Charlotte, NC Jul 01, 2015 $95,996
Manager-Software Synechron, Inc. Windsor, CT Oct 01, 2014 $95,054
Manager Software Techland Inc. Chicago, IL Mar 10, 2016 $95,000
Manager-Software Synechron, Inc. Irving, TX Feb 18, 2015 $94,931
Manager-Software SLK America Inc. OH Sep 07, 2013 $93,309
Manager-Software (IT Proj. MGR.) Synechron, Inc. Minneapolis, MN Feb 24, 2015 $92,040
Manager-Software SLK America Inc. Memphis, TN Sep 07, 2013 $92,000

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Top Skills for A Software Support Manager

SoftwareDevelopmentHardwareDatabaseProceduresSoftwareSupportWebSoftwareEngineersSQLServerWindowsNTDeliveryArchitectureTechnicalSupportUnixProjectManagementCustomerSupportC/C++PCCustomerServiceLinuxProductDevelopment

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Top Software Support Manager Skills

  1. Software Development
  2. Hardware
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Supervised programmers in software development and support.
  • Managed fifteen engineers for carrier and network management hardware and software development.
  • Performed production database tuning and indexing for numerous db tables.
  • Developed internal CM policies and procedures that standardized all CM activities ensuring consistency throughout the companies' software development efforts.
  • Managed implementation of field software support for all systems products across the US.

Top Software Support Manager Employers

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