Software Support Manager remote jobs

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at ************************* Essential Functions/Duties/Responsibilities Execute comprehensive communication plans for support operations, coordinating with development, compliance, customer success, and executive teams to ensure aligned service delivery. Demonstrate ability to recognize and hire talent that strengthens the support organization, identifying candidates with strong technical troubleshooting skills and customer service orientation. Use both objective and subjective measurements to guide staff ratings and development plans, ensuring team members receive appropriate feedback and career growth opportunities. Create appropriate staff level development goals that align with individual capabilities and support team objectives while fostering technical skill advancement. Handle critical conversations with staff regarding performance, escalations, customer feedback, and professional development in a constructive and supportive manner. Effectively mentor and improve technical and customer service skills appropriate to each team member's level, ensuring continuous development in troubleshooting and platform expertise. Set accurate time estimates for support activities assigned to the team, ensuring realistic planning for incident resolution and project support commitments. Maintain accountability for work product of the team, ensuring all support deliverables meet quality standards and customer satisfaction requirements. Delegate effectively, distributing support cases and projects based on individual strengths and development needs while maintaining oversight and guidance. Maintain team's effectiveness, quality, and morale during high-pressure periods, platform outages, and organizational changes affecting support operations. Oversee comprehensive job monitoring and system health surveillance for payroll tax platforms, ensuring proactive identification of performance issues and potential service disruptions. Manage incident triage processes to ensure proper prioritization, escalation, and resolution of platform issues while maintaining customer communication and expectation management. Coordinate ad-hoc analysis and investigation of platform anomalies, performance issues, and customer-reported problems to identify root causes and prevent recurrence. Lead customer ticket support operations including assignment, tracking, resolution, and customer communication to ensure timely and satisfactory problem resolution. Implement AI tools and automation to enhance support efficiency, automate routine tasks, and improve incident detection and resolution capabilities. Ensure established standards and best practices are consistently used across all support activities, incident management, and customer interactions. Communicate successes of individuals and the team effectively to senior leadership, highlighting support achievements and customer satisfaction improvements. Provide innovation and process improvement guidance to enhance support methodologies, reduce resolution times, and improve overall platform reliability. Competencies Strong technical understanding of payroll tax platforms including system architecture, database operations, integration points, and common failure modes. Proven leadership and people management capabilities with experience building and developing high-performing technical support teams. Excellent troubleshooting and analytical skills with ability to guide team through complex technical investigations and root cause analysis. Strong customer service orientation with understanding of how support operations impact customer satisfaction and business relationships. Incident management and ITIL methodology expertise with experience implementing structured support processes and service level agreements. Proficiency with monitoring and alerting tools including application performance monitoring, log analysis, and automated incident detection systems. Knowledge of payroll tax compliance requirements sufficient to understand business impact of platform issues and prioritize resolution efforts appropriately. Project management and coordination abilities to effectively manage multiple support initiatives while maintaining service quality. Coaching and mentoring abilities to develop team members' technical skills, troubleshooting capabilities, and career progression. Supervisory Responsibility This role has direct supervisory responsibility for a team of Technical Support Specialists focused on payroll tax platforms. Responsibilities include performance management, professional development, goal setting, hiring decisions, and coordination of support operations. Qualifications and Experience Bachelor's degree in Computer Science, Information Technology, or related technical field. 8+ years of technical support experience with focus on enterprise applications, preferably in payroll, tax, or financial services environments. 5+ years of application support experience including job monitoring, incident triage, troubleshooting, and customer ticket resolution. 3+ years of management or team leadership experience with responsibility for staff development, performance management, and support operations. Strong understanding of database systems, particularly Microsoft SQL Server, including query optimization and performance troubleshooting. Experience with monitoring tools, log analysis platforms, and automated alerting systems for proactive issue identification. Proven track record of hiring and developing support talent with ability to assess technical skills, coach performance, and create development pathways. Basic understanding of payroll tax principles and compliance requirements sufficient to understand business context of platform issues. Preferred Skills ITIL certification or equivalent service management credentials demonstrating structured approach to support operations. Experience with payroll or tax software platforms with understanding of batch processing, regulatory reporting, and compliance validation. Advanced experience with application performance monitoring tools such as New Relic, AppDynamics, or similar platforms. Scripting and automation skills in PowerShell, Python, or similar languages for process improvement and efficiency gains. Experience with AI tools for support enhancement including automated ticket routing, intelligent alerting, and predictive maintenance capabilities. Cloud platform experience with AWS, Azure, or similar environments including monitoring and troubleshooting cloud-based applications. Customer service management experience with understanding of SLA management, customer communication, and satisfaction measurement. Leadership development training or certification with focus on team building, performance management, and coaching methodologies. Experience with ticketing systems and knowledge management platforms for efficient case management and information sharing. Budget management experience with understanding of support cost optimization and resource allocation strategies. #LI-REMOTE You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.

Why Join Us? Be part of a global leader in Building Efficiency Solutions. Lead a high-impact team driving innovation and reliability. Collaborate with cross-functional experts in engineering, quality, and product development. Make a difference in customer satisfaction and product excellence What you will do Johnson Controls is seeking an experienced and strategic Product Technical Support Manager to lead our global technical support operations for HVACR and Chillers. This role is responsible for managing a team of technical support engineers, driving product reliability, and aligning support initiatives with business goals. The ideal candidate will bring HVAC&R industry expertise, leadership experience, and a passion for continuous improvement. This position is remote for US based candidates. How you will do it Lead and manage a team of Product Technical Support Engineers across multiple product lines. Set strategic direction for technical support initiatives and ensure alignment with organizational objectives. Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database. Analyze warranty data and field feedback to identify systemic issues and drive corrective actions. Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost. Champion the Continuous Improvement Process (CIP) across all supported products. Represent the department in cross-functional leadership meetings and product development planning. Mentor and develop team members, fostering technical expertise and leadership growth. Ensure compliance with safety, ethical standards, and corporate policies. Participate in on-site audits of plants, suppliers, and customer sites as needed. What you will need Bachelor's degree in engineering or a related technical/scientific field. 10-15+ years of technical experience in HVAC&R, including leadership roles. Proven ability to lead technical teams and drive strategic initiatives. Advanced troubleshooting skills and deep knowledge of the refrigeration cycle. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

InterPayments is a San Francisco, CA-based, FinTech SaaS company sitting at the exciting intersection of payments and data intelligence. Our Mission is to empower merchants and the software vendors they use to lower payment processing costs. We create innovative data services that Fortune 1000 companies rely upon to lower fees by putting payments in competition on every swipe. We empower dedicated team-first individuals who are driven to solve problems to foster innovation, perform at their highest potential, and make a meaningful impact - while creating meaningful relationships along the way. Role & Purpose This role is fully remote. This is a cornerstone role for customer satisfaction with high-impact, cross-functional collaboration across Sales, Product, Engineering, Finance, and Customer Success. You value building trust and long-term relationships, enjoy consulting customers, and find satisfaction in turning uncertainty into relief. You're motivated by creating mutual success and solving interesting technical problems, even when the answer isn't obvious at first. --- What You'll Do · Support the Company's technical operations by addressing customer questions and challenges in the InterPayments Support Center. · Assist in onboarding and offboarding merchants. · Monitor Support Center status queues to ensure prompt responses and appropriate use of technology to meet business goals. · Ensure inquiries and statuses are accurately reflected in the Support Center. · Run and present monthly reporting to ensure we're meeting customer support goals. · Keep management informed of FAQs, trends, and response times. · Manage external customer communications regarding upcoming changes or issues. · Monitor and respond to customer inquiries; build long-term relationships with customers. · Become an expert in InterPayments' products and identify areas for improvement; document processes to reduce future support issues and speed time-to-resolution. Team Leadership and Operations · Define and continuously improve SLAs, escalation paths, and on-call rotations. · Establish a knowledge base and standard operating procedures for repeatable excellence. · Partner tightly with Product and Engineering to triage, track, and close issues; feed learnings back into roadmap and implementation processes. · Develop KPIs and dashboards (e.g., first response time, time to resolution, CSAT) and drive operational reviews. --- Requirements (Must-Have) · 2+ years of technical support experience in the payments industry, including hands-on payment gateway experience (e.g., API-based integrations, webhooks, tokenization, auth/capture/settlement, decline codes). Gateway experience is required. · A desire to own outcomes; self-starter who can execute with minimal supervision, prioritize, balance multiple items, and meet deadlines. · Client relationship management skills; able to engage in both business-level and technical conversations across customer stakeholders. · Strong product sense; energized by solving difficult user problems. · Clear, decisive written and verbal communication skills. · Familiarity with APIs and ability to explain API concepts to technical and non-technical audiences. · Comfort experimenting with new strategies and technologies (including AI) to improve impact and communication. · Proven ability to work cross-functionally with internal teams and external parties; responsible and accountable with strong follow-through. · Attention to detail, deep curiosity, calm under pressure, and strong customer empathy. --- Who You Are You uncover complex problems and find professional fulfillment in solving them. You put yourself in the customer's mindset to anticipate issues before they happen. · Team-oriented: you thrive in inclusive, collaborative environments and step up for your teammates. · Impact-driven: you take pride in being trusted to deliver results and embrace a growth mindset. · Structured decision maker: you investigate root causes, simplify, and consider 2nd/3rd order effects-optimistically paranoid about unknowns. --- InterPayments' Values · Customers and mission first: we align our goals with customer outcomes and our mission and keep their perspective central in decisions. · Always build trust: we focus on the long-term, assume good intent, act ethically, and are responsive and reliable in every interaction. · Do the hard(er) thing: we reject complacency, seek honest feedback, stay relentlessly curious, simplify complexity, and make data-driven decisions-even when it takes more work. --- Remote pay range$75,000-$90,000 USD InterPayments' core values are the building blocks of how we achieve our mission: Obsess about our Customers' and Partners' Needs; Be Relentless, Resilient, and Responsive; Collaborate with Teammates, Customers, and Partners; Act with Integrity and Empathy; Outperform your Potential; and Communicate Honestly and Respectfully. Remote Work Eligibility: This position is open to candidates who are located in the United States. All remote roles are limited to U.S.- based residents, and the company does not sponsor visas or employ individuals who require work authorization outside of the United States. Only applicants who are legally authorized to work in the U.S. will be considered. InterPayments is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status, and encourage all qualified applicants to apply.

Recognized on the 2025 Forbes Cloud 100 list, ClickHouse is one of the most innovative and fast-growing private cloud companies. With over 2,000 customers and ARR that has more than quadrupled over the past year, ClickHouse leads the market in real-time analytics, data warehousing, observability, and AI workloads. ClickHouse's incredible momentum was confirmed in its recent $350M Series C financing that included new, tier one investors, Khosla Ventures, BOND, IVP, Battery Ventures and Bessemer Venture Partners. We're on a mission to transform how companies use data. Come be a part of our journey! Note: This role is remote, but you must be based in Canada or the United States. We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world. We are seeking a technical Support Engineering Manager to build and grow a Support Engineering team working remotely in our AMER region. We hope to find you ready to take on a large variety of tasks related to our customers locally in the US as well as more regionally across LatAM and AMER. This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, leading and managing a team of support engineers, and suggesting improvements to how we do things in Support at ClickHouse. This is a great opportunity for someone ready to roll-up their sleeves and help us expand our regional presence! What Will You Do: Team management of ClickHouse Support Team employees in Canada, USA, and LatAm. Leadership in communications and collaboration with users, customers, and other ClickHouse teams and stakeholders to deliver a high quality, fast, and diligent Support experience for both our employees and our users and customers in ClickHouse Cloud and our open-source community Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings Demonstrate success in hiring and employee mentoring as well as ClickHouse technical expertise in a player-coach role Think and execute strategically to improve the Support experience for our employees and users through innovation, change management, and growth You will represent ClickHouse and deliver excellent customer service as a manager and as an engineer, or what we call a "player/coach". Our Support Teams provides professional response and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone and provide 24x7 on-call for high-severity issues You will lead and be a primary point of contact for important and sometimes challenging situations, such as handling critical escalation with customers, providing high-fidelity feedback to product and engineering, and acting as a customer advocate and respected voice of input to our executive teams What you bring along: Previous experience as a people manager of remote and distributed customer support engineers Previous technical experience in roles such as Support Engineer, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer Proven experience within a customer support organization for a SaaS company. Open Source Software experience is preferred. Technical breadth and depth in ClickHouse or domains relevant to ClickHouse, such as: databases, OLAP, cloud native SaaS, Docker, Kubernetes Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity A mindset of teamwork, global engagement, empathy, and solving challenging problems A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet The ability to build trusted relationships with colleagues, customers, and partners You are self-driven, curious, and eager to continuously learn and grow Bonus points: Experience with ClickHouse Experience with OSS and open-source technologies, as a user, community member, or contributor Experience with Azure, GCP or AWS Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others The typical starting salary for this role in the US is$100,000-$170,000 USDThe typical starting salary for this role in US Premium Markets is$115,000-$185,000 USDCompensation For roles based in the United States, the typical starting salary range for this position is listed above. In certain locations, such as Los Angeles, CA, the San Francisco Bay Area, CA, the Seattle, WA, Area, and the New York City Metro Area, a premium market range may apply, as listed. These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed, and the ranges may be subject to future adjustments. An individual's placement within the range will depend on various factors, including (but not limited to) education, qualifications, certifications, experience, skills, location, performance, and the needs of the business or organization. If you have any questions or comments about compensation as a candidate, please get in touch with us at ******************************. Perks Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries. Healthcare - Employer contributions towards your healthcare. Equity in the company - Every new team member who joins our company receives stock options. Time off - Flexible time off in the US, generous entitlement in other countries. A $500 Home office setup if you're a remote employee. Global Gatherings - We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. Culture - We All Shape It As part of our first 500 employees, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what's happening at ClickHouse. Equal Opportunity & Privacy ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here for our Privacy Statement.

Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team Roku's Enterprise Engineering team builds and operates the technology platforms that power how we work and scale. The AV & Events function delivers reliable, modern conference room experiences and broadcast-quality internal events that connect leaders and employees worldwide. About the Role As the Senior Manager, AV & Events Technology, you will develop strategy, lead a high-performing global team, and oversee service delivery for in-room AV, live streaming, and executive-level productions. You will partner closely with Productivity Tools, IT/Network, Workplace Services/Facilities, and Communications to standardize platforms, elevate hybrid experiences, and run the portfolio like a business. What You'll Be Doing * Set the multi-year AV & Events strategy and roadmap across conference rooms, executive spaces, studios, and internal event production, balancing reliability, innovation, accessibility, and total cost of ownership * Own service delivery and SLAs for conference room uptime, incident response, live streaming/recording, and large internal events (e.g., all hands, town halls), with playbooks, rehearsals, on call, and post mortems * Lead and develop a global team of AV engineers, technicians, and event producers; hire, coach, set goals, and build career paths and succession plans * Standardize room and control platforms (endpoints, codecs, DSP, control stacks) and partner with IT/Network on QoS, monitoring, alerting, and capacity planning * Deliver executive-grade productions with broadcast-quality audio, video, lighting, graphics, and redundancy; coordinate run of show with Communications and executive staff * Run the portfolio like a business: own budgets and forecasts, vendor strategy and SOWs, asset lifecycle, utilization, and ROI; evaluate in-house vs. partner tradeoffs * Establish operational excellence: SOPs, commissioning/acceptance for new rooms, maintenance schedules, asset tracking, change control, and problem management * Drive hybrid event innovation: interactive Q&A, live captioning/translation, VOD, and engagement analytics; ensure accessibility standards and inclusive practices * Partner on buildouts and renovations with Workplace Services/Facilities and design partners; define AV specifications, review design submittals, and lead testing/commissioning to acceptance * Report outcomes and insights through dashboards and executive updates; use operational data to improve experience, reliability, and efficiency We're Excited if You Have * 10+ years in AV/event production, including 5+ years leading teams in enterprise, broadcast, agency, or higher ed environments; proven delivery of high-visibility executive events * Deep technical fluency in audio, video, lighting, control systems, room standards, streaming workflows, and hybrid platforms; able to direct troubleshooting and set standards * Program leadership across portfolio planning, budget ownership, vendor management, SOWs, and cross-functional stakeholder alignment * Operational rigor with SLAs, incident and problem management, change control, and a continuous improvement culture * Executive presence and crisp communication; calm under pressure with a customer experience mindset * Bachelor's degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience) * AVIXA CTS (CTSD a plus) and project/program credentials (e.g., PMP/ITIL) #LI-SSC Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to **************************. Our Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. To learn more about Roku, our global footprint, and how we've grown, visit ************************************ By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future, you may unsubscribe here at any time.

The Manager of Pharmacy Analytics and System Support is responsible for leading a team of data analysts and first-line systems support staff within the pharmacy department. This role ensures the effective use of data to optimize pharmacy operations, improve patient outcomes, and support decision-making. Additionally, the manager oversees the resolution of technical issues related to pharmacy systems, ensuring alignment with the department's goals of delivering safe, efficient, and high-quality patient care. This position requires a combination of leadership, technical expertise, and a deep understanding of pharmacy operations and regulatory requirements. This position's work location is hybrid with two or three days per week remote. The selected candidate may only work remote days from a New England state (ME, VT, NH, MA, CT, RI). Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals. Responsibilities * Lead, mentor, and manage a team of pharmacy data analysts and first-line systems support staff, fostering a culture of collaboration, accountability, and continuous improvement. * Oversee the development and delivery of pharmacy-specific data analytics projects, including medication utilization trends, inventory management, patient safety metrics, and operational efficiency reports. * Manage the day-to-day operations of the first-line systems support team, ensuring timely resolution of technical issues related to pharmacy systems, such as electronic health records (EHR), pharmacy management systems, and automated dispensing systems. * Collaborate with pharmacy leadership and clinical staff to identify data and technology needs, translating them into actionable plans for the team. * Develop and implement processes, tools, and best practices to improve the efficiency and effectiveness of both data analytics and systems support functions within the pharmacy department. * Ensure compliance with pharmacy-specific regulatory requirements, including HIPAA, DEA, and state board of pharmacy regulations, in all data and system-related activities. * Prepare and present reports on team performance, project progress, and key insights to pharmacy leadership and other stakeholders. * Act as a liaison between the pharmacy department and IT teams to ensure seamless integration and functionality of pharmacy systems. SUPERVISORY RESPONSIBILITIES: Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment. Qualifications Minimum Education: Bachelor's degree Data Science, Pharmacy, Information Technology, Healthcare Administration, or a related field. Minimum Experience: Minimum of 5 years of experience in data analytics, IT support, or a related field, with at least 2 years in a leadership role, preferably in a pharmacy or healthcare setting. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: * Strong leadership and team management skills, with experience supervising technical staff in data analytics and IT support roles, preferably in a healthcare or pharmacy setting. * Proficiency in data analytics tools and platforms (e.g., SQL, Python, R, Tableau, Power BI) and a solid understanding of data visualization and reporting best practices. * Familiarity with pharmacy systems and technologies, such as electronic health records (EHR), pharmacy management systems, automated dispensing systems, and inventory management tools. * Knowledge of pharmacy operations, including medication dispensing workflows, inventory management, and regulatory compliance requirements. * Excellent problem-solving and critical-thinking skills, with the ability to analyze complex issues and develop effective solutions. * Strong communication and interpersonal skills, with the ability to convey technical concepts to non-technical pharmacy staff and leadership. * Proven ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced healthcare environment. * Knowledge of data governance, data security, and compliance standards, particularly as they relate to HIPAA and patient privacy. * Experience with project management methodologies and tools (e.g., Agile, Scrum, Jira, Trello) is a plus. Pay Transparency Statement The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate's relevant experience, skills and qualifications. For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA) $135,000 - $152,400 At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply. Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

FIGS is looking for a Software Development Manager (SDM) to lead our e-commerce Engineering team! Reporting to the Director of Engineering, the SDM will plan, execute, and direct activities related to the development and management of our direct-to-consumer website. You will be responsible for managing technical requirements, leading architectural strategy, and ensuring overall quality of our e-commerce solutions. Our ideal candidate has prior experience leading an engineering team in executing complex product and technical roadmaps. This person will need to be a skilled proactive communicator, experienced working in a fast-paced public company that thrives in a highly technical, customer-focused environment. What you'll do: Lead and direct the engineering team owning Upper Funnel and Personalization of our e-commerce, consumer facing website Drive business outcomes by creating an environment of operational excellence, ongoing optimization and strategic project investment planning Provide expertise, management and support to ensure applications and tools are functional, effective, fully-utilized, secure, compliant and continuously improving Leverage existing knowledge of socialization and prioritization best practices in Engineering to drive continuous improvement across direct reports Define, communicate and track work milestones, service level agreements, and resource allocation to department business leaders, support staff, and partners Review performance of supported applications to determine operating costs, productivity levels, and upgrade requirements, execution Direct research on potential applications, solutions and technologies in support of new requests, initiatives and opportunities Manage expectations, resources, time commitments and relationships with stakeholders, vendors, and business partners About you: 7+ years of experience in software engineering 2+ years of Engineering management experience and a progressive background as a software engineer working in backend technologies Expert in Java & AWS technologies Superior written and verbal communication; the ability to communicate ideas in both technical and user-friendly language to drive process optimization Proven ability to engage with business stakeholders to develop requirements, plans, test strategies, implementation planning and to deliver on plan FIGS Compensation and Benefits Pay Range At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $165,000 and $185,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience. Additional Compensation and Benefits Equity: All FIGS employees have the opportunity to own shares of FIGS stock through our new-hire equity program. Additionally, FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan Annual bonus: This position is eligible to participate in the FIGS annual bonus program Other compensation and benefits offered include: Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance Amazing 401(k) program, with a company match up to the first 6% of your contribution Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation. For our hourly team members, we offer up to 3 weeks of accrued vacation Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers FIGS sponsored Uber Eats voucher for in-office weeks Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more… *Benefits eligibility is determined by hour requirements and length of service A little bit about us… FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry's category-defining healthcare apparel and lifestyle brand. Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world. FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For information about how we process information in connection with your application, view our Employee & Applicant Privacy Policy linked in the footer below.

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio. Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself. The Role Join us as a Software Development Manager and play a pivotal role in launching and enhancing our SaaS platform services. In this role, you will initially lead a team focused on solving critical security challenges in identity and authentication - designing, developing, and maintaining secure access services that scale across our products. Over time, your scope will expand into additional platform domains, enabling other products to onboard seamlessly to the platform. This role offers a unique opportunity to demonstrate your technical leadership, grow and develop a diverse engineering team, and overcome cloud-scale challenges to deliver secure, reliable, and extensible platform systems. What You'll Do Leadership & Management Direct and manage a focused engineering team, ensuring alignment with company goals and efficient resource allocation. Build a strong engineering culture rooted in accountability, collaboration, and continuous improvement. Strategic Development Oversee development of platform services with an initial focus on identity & authentication (auth flows, SSO, OIDC, access control). Partner with product and security teams to define priorities, and expand scope into additional platform capabilities over time. Operational Excellence Foster an adaptive, agile culture where the team delivers secure, scalable, and resilient solutions. Drive operational improvements and enforce high standards in availability, reliability, and customer support. Team Development & Mentorship Recruit top talent, set clear expectations, and mentor engineers for growth in technical, product, and interpersonal skills. Empower senior engineers to lead technically while ensuring you stay engaged in understanding and representing the work. Communication & Collaboration Effectively communicate with stakeholders, ensuring team alignment with organizational objectives. Build cross-functional partnerships across product, security, and engineering to drive outcomes. What You'll Bring 3+ years of engineering team management experience. 5+ years' experience delivering and supporting enterprise-ready cloud-based systems. Solid Understanding of modern design patterns. Experience with the full development lifecycle, including product release in an agile environment. Experience working on an Agile team in a continuous integration and development environment. Experience partnering with product or program management teams. Strong background in one or more modern programming languages (C#, Golang, Java, etc.). Experience with agile methodologies and leading teams in a continuous integration/delivery environment. Expertise in developing API services and scalable microservices architectures. Experience with public cloud platforms (AWS, GCP, Azure). Prior experience with containerization and orchestration (Docker, Kubernetes). Familiarity with authentication/authorization protocols (OIDC, SAML, OAuth2) and building secure identity services. Understanding of automated testing practices (unit, e2e, integration, smoke). Who You Are You are a team force-multiplier who increases the impact of a team. You lead by example and do this via systems of feedback, structure, and direction. You recognize talents who are interested in growing, and you are invested in helping them learn and scale. You are flexible and can adapt to shifting situations and requirements. You take the initiative to fix issues before being assigned to them. You are persistent when facing roadblocks, overcoming them efficiently, and know how to coordinate with others when necessary. You hold high standards, continuously raise the bar, and drive our teams to deliver high-quality products, services, and processes. You understand software development best practices from appropriate testing paradigms to effective peer code reviews and resilient architectures. You know how to balance speed and risks; you make decisions based on data. Better Together Diversity. Inclusion. They're more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together. About Us BeyondTrust is the global identity security leader protecting Paths to Privilege™. Our identity-centric approach goes beyond securing privileges and access, empowering organizations with the most effective solution to manage the entire identity attack surface and neutralize threats, whether from external attacks or insiders. BeyondTrust is leading the charge in transforming identity security to prevent breaches and limit the blast radius of attacks, while creating a superior customer experience and operational efficiencies. We are trusted by 20,000 customers, including 75 of the Fortune 100, and our global ecosystem of partners. Learn more at ******************** #LI-BS1

As Technical PLC/Software Development Manager, you will be responsible for the software development of conveyor and sortation systems. This position is focused on implementing site-based controls for new equipment within new or existing customer systems. You will manage, develop, educate, and guide a team of SCADA and PLC development engineers. To support the project scope and schedule, this position will work with other members of the Operations and Controls engineering groups. This position will help in managing a repository of applications and be responsible for designing and implementing software solutions. You will work closely with stakeholders to identify requirements and translate them into software designs, ensuring that the resulting solution is scalable, secure, and efficient. Roles and Responsibilities: Collaborate with stakeholders to understand their business requirements and translate them into technical specifications and software designs. Develop and maintain a software architecture that meets scalability, performance, and security requirements. Ensure that software designs are in compliance with enterprise architecture standards and best practices. Identify and mitigate technical risks, and ensure that the solutions are scalable, maintainable, and cost-effective. Work and manage the PLC and SCADA development teams to provide technical guidance and mentoring and ensure that designs are being implemented correctly. Participate in code and design reviews to ensure that the solution meets the requirements and adheres to the established standards. Provide technical support to end-users and resolve technical issues as needed. Keep up-to-date with emerging technologies and industry trends, and evaluate their potential impact on the solution. Write and implement machine code, integrate subsystems, and assist the commissioning team with all on-site commissioning efforts. Utilize “Human Machine Interface” (HMI) using commercially available products including but not limited to: Aveva, Ignition, Wonderware, , Indosoft, Kepware, FactoryTalk View and RSView. Implement PLC and HMI programs to satisfy current design and customer specifications .Individually or as a team work with the commissioning team to commission complex automated systems, provide site engineering support, and complete system acceptance testing as needed. Qualifications: Bachelor's degree (Master`s degree a plus) in Electrical Engineering or Electrical Engineering Technology.8-10 years of experience with software development which includes: PLC programming (Rockwell Software preferred, Schnider, Siemens software a plus) HMI Programming (Ignition, FactoryTalk View preferred, Aveva, Indosoft a plus) Has the technical expertise and heavy knowledge in sortation logic. Input and output device design and implementation. Industrial communication networks (EtherNet/IP, Devicenet, Profinet, etc.) Experience with Rockwell and Schneider VFDs (Siemens, Lenze VFDs a plus) Experience with Microsoft 365 - Office Apps. In-depth knowledge of software design principles, patterns, and best practices. Experience in developing scalable, high-performance, and secure software systems. Strong knowledge of database technologies and their integration with software systems Excellent communication and interpersonal skills, and the ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving skills, with the ability to work independently and proactively. Experience in agile software development methodologies Must be self-motivated, self-aware, detail-oriented, and results-focused. Ability to schedule, manage, and execute basic system implementations, enhancements, and retrofits. Experience working with a variety of software development technologies, such as Java, .NET, Python, and JavaScript are preferred but not required. Familiarity with technologies related to data analytics and machine learning is a plus.

Lifeway is seeking a Manager of Software Development to lead the software development lifecycle within our Digital Experience domain, building solutions that enhance discovery, engagement, and impact around digital content and products. This is a mission-driven role guiding a team of engineers to deliver high-quality, customer-centered experiences that support the church. Why Lifeway? Lifeway is a place where you can bring your faith and work experience to join in the most important mission in the world: making disciples of Jesus Christ. Whether you're a creator or storyteller, data guru or problem-solver, or anywhere in between, if you're passionate about serving the church, we have a place for you. Lifeway has a strong Work from Anywhere (WFA) culture that is deeply focused on our mission and values. While headquartered in Nashville, TN, many of our positions are remote-eligible and have autonomy and flexibility with work hours. We provide equipment and resources to ensure team members have access to a productive and ergonomic workspace. We believe building relationships and community is essential to how we work together, so Lifeway hosts all-team meetings several times per year and provides travel for key team gatherings for remote-based team members. Full-time employees are eligible for enrollment in our comprehensive benefits plans including healthcare, vacation and sick time, holiday pay, care days, 401(k) plan, maternity and paternity leave, adoption assistance, mission trip time, and more. If this sounds like a place where you would be excited to serve the kingdom of God, we would love for you to join our team. Learn more about our culture at team.lifeway.com/culture-code This is a remote position in the U.S. with occasional travel to Nashville for in-person team gatherings. #LI-Remote Responsibilities Lives out Lifeway's mission and values, showing deep commitment to Kingdom work Lead planning of initiatives and features, align to budget targets, and guide the team with clarity. Partner with the Technical Product Manager to execute the roadmap, facilitate solutioning, and leverage quarterly PI Planning. Organize and oversee application development processes using agile methodologies and tools (e.g., Jira). Hire, mentor, and develop engineers while supporting their career trajectories. Build credibility and collaborate across teams and stakeholders to deliver solutions. Encourage innovation and continuous improvement through R&D activities and exploration of new tools and practices. Manage annual operating and capital budgets for assigned areas. Qualifications Education Bachelor's degree in Computers or Information Technology , required Masters degree, preferred Advanced graduate degree (PhD, etc.), not required Skills, Knowledge, & Experiences, required Delegation, coaching, and performance measurement Proficiency with Atlassian Jira and agile frameworks Strong communication, collaboration, and vendor management skills Ability to navigate ambiguity and foster trust Strategic, innovative approach to problem solving Actively involved in an evangelical Christian church Skills, Knowledge, & Experiences, preferred Strong background in digital product development or enterprise software environments

Who We're Looking For: LeadingReach is seeking an experienced Software Development Manager to lead our engineering and QA teams. You'll guide a talented group of developers, streamline processes, and deliver scalable, high-quality SaaS products that simplify and strengthen healthcare connections. You'll collaborate closely with Product and our SVP of Engineering to drive innovation, strengthen AI tooling, and support a culture of collaboration and accountability. If you're a hands-on, people-first leader who enjoys building empowered teams and solving complex challenges, we'd love to meet you. Location: Fully remote, open to candidates across approved U.S. states, with a preference for those in Austin, Texas or Atlanta, Georgia Starting salary: $155,000 (commensurate with experience and location) Who We Are: LeadingReach is a health-tech SaaS provider on a mission to change the way healthcare manages patient care. Based in Austin, Texas, LeadingReach is a HIPAA-secure, web-based platform that connects healthcare providers together on the LeadingReach Network enabling them to refer patients, share clinical documentation, and communicate digitally, reducing the need for faxes and phone calls between providers. About The Role: A Software Development Manager is a leader that manages, plans, and coordinates activities related to the development needs of the company including the design and maintenance of systems that support our SaaS products. A Software Development Manager will set goals for the development department and conduct performance reviews of team members and provide corrective actions when needed. A person in this role is responsible for ensuring that the Development Department follows best practices and meets all required regulatory and company compliance measures. In addition, this role will ensure policies and procedures and supporting documentation are created, maintained, and accurate. A high level of communication with team members, the SVP of Engineering and other departments is expected. A person in this role is expected to serve the team and remove roadblocks and hinderances that prohibit the successful completion of assigned goals/objectives and tasks. What You Need: Minimum Requirements: Education and Work Experience: A minimum of a bachelor's degree or equivalent in applicable work experience. Preferred degrees: Computer Science (CS) or a Bachelor of Arts (BA) in CS, Management Information Systems (MIS), Information Systems and Management (IFSM), or related fields. Consideration for degrees in Electrical Engineering (EE), Mathematics, or other engineering disciplines. Willing to substitute a degree with relevant work experience in the IT field. Proven experience (5+ years) in leading and managing software development teams in an agile environment. Leadership Experience: Strong understanding of agile software development and Quality Assurance (QA) methodologies. Experience with Scrum, Kanban, or similar Agile development methodologies. Experience leading teams with a servant leadership mindset. Demonstrated ability to drive innovation, foster collaboration, and deliver high-quality software products. Technical Skills: Proficiency in managing automated unit testing, change management, release management, release deployments, and product escalations. Experience and ability to assess the performance and quality of work produced by Software Developers and QA team members. Proficiency with QA processes and best practices. Capability to recommend changes to processes to enhance productivity and quality. Team Management: Conducts performance reviews and provides corrective actions for direct reports. Ability to determine necessary development resources and conduct interviews for hiring software developers. Experience in ensuring teams adhere to company and department policies, procedures, and software development best practices. Tools and Methodologies: Working knowledge of JIRA for creating and maintaining user stories or proficiency in a similar tool (e.g., Rally). Working knowledge of Confluence for creating and maintaining policies and procedures. Working knowledge of common office suite of tools: Excel, Google Sheets, Word, Keynote, etc. Understanding of the type of development tools and processes used to build scalable, quality, products. Technical Experience: Proficiency in managing and supporting the development and testing of RESTful APIs and Single Web Page applications and similar services. A good understanding of common software development architectures such as OOD/OOP and MVC Communication and Problem-Solving: Excellent communication, leadership, and organizational skills. Strong problem-solving and decision-making abilities. Industry Knowledge (Optional, but a plus): Experience in the healthcare domain with knowledge of HIPAA, HL7, CCD, WCAG compliance, etc. Communication and Problem-Solving: Excellent communication, leadership, and organizational skills. Strong problem-solving and decision-making abilities. Industry Knowledge (Optional, but a plus): Experience in the healthcare domain with knowledge of HIPAA, HL7, CCD, WCAG compliance, etc. Skill & Ability: Intermediate level of QA Testing and best practices aptitude Intermediate level with JIRA or similar tool like Rally Intermediate knowledge of Confluence Intermediate knowledge with MS Excel/Google spreadsheets. Experience with Agile development practices Ability to prioritize tasks and work concurrently on multiple tasks Time Management People Management Problem Solving/Analytical Excellent written and oral communications skills Thorough, precise and have a strong eye for detail Work well independently as well as within a dynamic team What We Offer Benefits & Perks: Competitive salary 100% Remote, must be based in U.S Startup environment within a stable, industry-leading company 20 days PTO, 6 paid mental health days, plus paid holidays Company-sponsored health, vision and dental benefits Matching 401k with no vesting period Remote work and cell phone stipend Flexible schedule that emphasizes a collaborative team synergy with personal accountability Regular company (often themed) events: virtual happy hours, our annual company holiday party, group game nights and other fun team events JOB CODE: 1000055

GEGI is a software development company focusing on creating a reliable, flexible, and affordable student management system for private schools in the US. Our software helps clients in many areas during the education process, providing Admissions, Compliance, Financial Aid, Accounting, Placement, and other services. We are looking to fill the role of an experienced Software Development Project Manager to work on existing user stories while keeping an eye on big goals and the company's targets. Our ideal candidate has a System/Business Analyst background and previous experience of diving into a new subject area. Responsibilities: Managing features from the moment the user contacted us to the release. Determining and defining project scope and objectives, describing user stories and use cases, preparing roadmaps. Managing product backlog: planning, assessment, decomposition, progress tracking, adjustment. Establishing and maintaining relationships with relevant client stakeholders, providing day-to-day contact on project status and changes. Writing release notes and documentation. Gathering feedback after releases. Analyzing existing systems and processes, identifying areas for improvement. Monitoring projects progress and making adjustments as needed. Requirements: Bachelor's degree in Computer Science, Project Management, Business / System Analysis, or a related field. 3-5 years in a role of Software Development PM / Business or System Analyst. Proven ability to complete projects according to outlined scope and timeline. Ability to dive into a new subject area, design stories, and write release notes. Experience seeing projects through the full life cycle and excellent analytical skills. Strong interpersonal skills, extremely resourceful and proven ability to solve problems creatively. English language proficiency is a must. It's required to support project documentation as well as communicate with users verbally and in writing. Be available for communication, meetings, etc. Monday-Friday until 2 PM Pacific Time Zone. What we offer: Working with the US-based company and the US market. Working in the team of 4 project managers. 100% remote work with a flexible schedule. Paid vacations, holidays, sick leaves etc. Long-term cooperation. Salary in USD. Bonuses for successful work.

Job Title: Senior Software Development Manager About Us: At Clearwater Analytics, we are on a mission to become the world's most trusted and comprehensive technology platform for investment management, reporting, accounting, and analytics. We partner with sophisticated institutional investors worldwide and are seeking an Sr. Software Development Manager who shares our passion for innovation and client commitment. Role Overview: If you are an experienced leader in software development with a strong background in FinTech, particularly in OMES, PMS, FO, and IM, we invite you to apply for this position. This hands-on leadership role focuses on delivering high-quality software solutions in a dynamic environment. Key Responsibilities: * Lead and mentor a talented team dedicated to developing high-quality software used by industry leaders in fixed income asset management and trading. * Drive the delivery of business goals through effective team processes and direct engagement. * Foster a culture of collaboration, creativity, and continuous improvement. * Participate actively in Agile meetings to refine development strategies and contribute to the product roadmap. * Champion the integration of emerging technologies and feature enhancements that keep our platform ahead of the curve. * Manage large projects from inception to delivery, ensuring the team meets its high expectations and performance standards. Requirements: * 15+ years of total software engineering experience, with at least 5 years in a leadership role within the FinTech sector. * Strong understanding of cloud platforms (AWS/GCP/Azure) and distributed architecture. * Experience with real-time systems, event-driven architectures, and engineering excellence in a large-scale environment. * Proven ability to lead teams in a fast-paced environment, driving results and fostering innovation. * Bonus: Experience in BigTech and hands-on coding experience in software development. Desired Qualifications: * Excellent written and verbal communication skills; the ability to present intricate technical designs clearly. * Familiarity with investment workflows and financial services, specifically within portfolio management. What we offer: * Business casual atmosphere in a flexible working environment * Team-focused culture that promotes innovation and ownership * Access cutting-edge investment reporting technology and expertise * Defined and undefined career pathways, allowing you to grow your way * Competitive medical, dental, vision, and life insurance benefits * Maternity and paternity leave * Personal Time Off and Volunteer Time Off to give back to the community * RSUs, as well as an employee stock purchase plan and a 401 (k) with a match * Work from anywhere 3 weeks out of the year * Work from home Fridays Why Join Us? This is an incredible opportunity to lead a passionate team that is shaping the future of investment management technology. You'll have the chance to work in a dynamic, agile environment while collaborating with some of the brightest minds in the industry. If you're ready to take your career to the next level and make an impact, apply now.

Job Title: Senior Software Development Manager About Us: At Clearwater Analytics, we are on a mission to become the world's most trusted and comprehensive technology platform for investment management, reporting, accounting, and analytics. We partner with sophisticated institutional investors worldwide and are seeking an Sr. Software Development Manager who s our passion for innovation and client commitment. Role Overview:focuses on delivering high-quality software solutions in a dynamic environment. Key Responsibilities: • Lead and mentor a talented team dedicated to developing high-quality software used by industry leaders in fixed income asset management and trading. • Drive the delivery of business goals through effective team processes and direct engagement. • Foster a culture of collaboration, creativity, and continuous improvement. • Participate actively in Agile meetings to refine development strategies and contribute to the product roadmap. • Champion the integration of emerging technologies and feature enhancements that keep our platform ahead of the curve. • Manage large projects from inception to delivery, ensuring the team meets its high expectations and performance standards. Requirements: • 15+ years of total software engineering experience, with at least 5 years in a leadership role within the FinTech sector. • Strong understanding of cloud platforms (AWS/GCP/Azure) and distributed architecture. • Experience with real-time systems, event-driven architectures, and engineering excellence in a large-scale environment. • Proven ability to lead teams in a fast-paced environment, driving results and fostering innovation. • Bonus: Experience in BigTech and hands-on coding experience in software development. Desired Qualifications: • Excellent written and verbal communication skills; the ability to present intricate technical designs clearly. • Familiarity with investment workflows and financial services, specifically within portfolio management. What we offer: Business casual atmosphere in a flexible working environment Team-focused culture that promotes innovation and ownership Access cutting-edge investment reporting technology and expertise Defined and undefined career pathways, allowing you to grow your way Competitive medical, dental, vision, and life insurance benefits Maternity and paternity leave Personal Time Off and Volunteer Time Off to give back to the community RSUs, as well as an employee stock purchase plan and a 401 (k) with a match Work from anywhere 3 weeks out of the year Work from home Fridays Why Join Us? This is an incredible opportunity to lead a passionate team that is shaping the future of investment management technology. You'll have the chance to work in a dynamic, agile environment while collaborating with some of the brightest minds in the industry. If you're ready to take your career to the next level and make an impact, apply now.

Founded in 1999, Technology Navigators is an Austin born and based high-tech recruiting and staffing firm that has experienced and professional recruiters who know the people you need to know to grow! We place high value on our relationships so candidates can feel confident that our staff of professionals will keep in close contact with you throughout your search and beyond. Technology Navigators values our candidates' unique talents, skills and experiences and strive to showcase their best qualities to our clients. Job Description No third-party candidates. No sponsorship available. Our client is a publicly-traded organization in the financial services industry that specializes in insurance product offerings. As a globally recognized brand, this company has found success in niche markets for over five decades and counting. They need you, an experienced Software Development Manager, to join the growing team located in Austin, Texas. Please note, this is a HYBRID role based in Austin, TX. What you get to do: -Manage a growing team of experienced software engineers working with C#/.NET -Provide technical leadership to the development team and ensure adherence to SDLC best practices -Create a diverse development team, taking ownership of recruiting, performance management, and career growth opportunities -Lead multiple initiatives of various sizes simultaneously in this Kanban-style environment Qualifications What you need to succeed: -2+ years of software team leadership/management experience -4+ years of previous hands-on software development experience working with C#/.NET -Proven ability to manage software development engineers in Kanban environment(s) -Excellent understanding of SDLC best practices with the ability to bring projects to completion on time and within budget -Previous insurance industry experience isn't required to be successful in this role, but is a major plus! Additional Information What's in it for you: As a valued full-time employee, you'll enjoy excellent benefits including comprehensive insurance packages (medical, dental, vision, life and disability), 401k with company matching, paid company holidays, ample PTO, and more! Don't wait - apply online today to learn more about this fast-moving job opportunity!

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. At Affirm, we've been very successful in our mission in delivering honest financial products that improve lives. The Affirm Card has played a significant part in helping Affirm deliver on that mission. As we look into the future, we expect our Affirm card to continue to play an outsized role. We are seeking to hire a Director to lead the Card Platform and Experiences team. What You'll Do: Set the vision for the Card Experiences and Platform team at Affirm. Hire world class full stack engineers to execute on that vision. Take ownership of our core engineering and business outcomes across our established verticals - Card experiences, Card services Platform and Card Loan platform. Work closely with product and business leadership to drive key efforts to build card related capabilities to grow and scale the business. Balance product expansion efforts with platform investments and scale our platform to handle high scale and a spectrum of eclectic use cases. Run a robust development lifecycle establishing a culture for operational excellence, while experimenting and failing fast. Work with a wide variety of cross functional partners outside of engineering ranging from product, analytics, risk, servicing, legal and compliance. What We Look For: 15+ years of relevant experience software engineering Experience leading full stack teams and backend teams. Successful track record driving key outcomes that drive the company's success Comfortable partnering across disciplines and influencing across a wide variety of leaders. Experience hiring and growing, and retaining talent Has Card related domain knowledge. Great to have -if you've worked on credit/debit card/card related areas including accounting, ledgering, open/closed loops, and more. Base Pay Grade - T Equity Grade - 11 Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company). CAN base pay range per year: $238,000 - $298,000 #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We're extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include: Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount We believe It's On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.

Job Description Job Type: Full Time Hours: Days Salary: $80-$120 K Yearly About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Summary of Position: Reporting to the Director of Software and Data, the Manager of Software Development will be responsible for overseeing the successful development, implementation, and maintenance of our software applications and data infrastructure. This role requires a strong blend of technical expertise, proven leadership skills, and a deep understanding of Agile methodologies. The successful candidate will lead a team of talented software engineers and data professionals, ensuring the delivery of high-quality, impactful solutions that align with our strategic objectives. Key Responsibilities: Team Leadership & Development: Lead, mentor, and inspire a high-performing team of software engineers and data professionals. This includes maintaining and enforcing standards, conducting performance reviews, fostering career development (including your own), and promoting a collaborative and innovative team culture. Agile Leadership: Serve as an expert in Agile methodologies (Scrum, Kanban), actively coaching and mentoring teams to optimize processes, improve efficiency, and foster a continuous delivery mindset. Product Ownership Support: Leverage proven Product Owner experience to guide the definition of product vision, manage and prioritize backlogs, articulate user stories, and ensure close collaboration with stakeholders to maximize value delivery. This includes being on-call 24/7 for emergencies when needed Stakeholder Communication: Exhibit exceptional communication skills to effectively collaborate with technical teams, Product Owners, business stakeholders, and senior management, translating complex technical concepts into clear, actionable insights. Problem-Solving & Innovation: Proactively identify and resolve complex technical and process-related challenges, demonstrating a commitment to continuous improvement, research, and the adoption of innovative solutions. Technical Decision Making: Apply strong technical acumen to make informed decisions and provide expert guidance in areas such as: Technical Review, Assessment, and Adjustment: Lead and perform technical reviews of architecture, code, and data models; conduct technical assessments of new tools, frameworks, and proposed solutions; and recommend and implement adjustments to ensure performance, scalability, and adherence to engineering standards. Change Advisory Board (CAB) Processes: Actively participate in CAB discussions, evaluate the technical impact of proposed changes, and ensure seamless implementation. Release Management: Oversee the entire software and data release lifecycle, ensuring quality assurance, system stability, and timely deployments. Risk Assessment: Proactively identify, analyze, and mitigate technical risks across all software development and data operations. Project and Resource Management: Plan and oversee software and data projects, including resource allocation, timeline management, and ensuring projects are delivered on time and within scope. Required skills and technologies: Proven experience with cloud platforms (e.g., AWS, Azure, GCP). Familiarity with various programming languages relevant to software development (e.g., Python, Java, C#, JavaScript, PHP). Experience with relational and/or NoSQL database technologies (e.g., PostgreSQL, SQL Server, MongoDB, Cassandra). Proficiency with version control systems (e.g., Git). Understanding of CI/CD pipelines and DevOps principles. Strong analytical and problem-solving abilities with attention to detail. Excellent communication skills, both written and verbal. Ability to work effectively with stakeholders at all levels. 3+ years of related management experience.

Job Title: Director - Software Engineering - Experience Digital Channels Summary of Role: Are you a highly motivated and confident software engineer with a passion for cutting-edge technology and innovation? If yes, we have an incredibly exciting career opportunity waiting for you! You will work closely with senior technology and business executives to develop an execution strategy that will turn their vision into reality. As the director of experience engineering teams, you will be responsible for delivering high-quality digital channels for strategic business features that will transform the real estate industry using the latest technology standards. Collaborating with various stakeholders in UX, Architecture, Product, Technology, and Enterprise, you will drive these critical products forward with confidence and ensure their successful delivery. As a thought leader, you will provide technology expertise solutions and help attract and retain top engineering talent. You will work with product owners to articulate the benefits of proposed solutions, influence the technical roadmap, and help prioritize work. This position requires a passion for technology strategy and adoption, including the adoption of digital technologies, cloud native, and open-source software. Responsibilities: * You will be leading software engineering teams responsible for designing, implementing, and delivering digital experiences for strategic business products built on cloud-native technologies to the latest standards. * You will collaborate closely with key stakeholders, including UX, architecture, core capability, data, and product, to ensure the successful development and implementation of strategic products and platforms. * You will collaborate with product executives and owners to explain the benefits of proposed solutions, influence the technical roadmap, and assist businesses in prioritizing. * You will help define and drive toward an end-state architecture that is based on simplicity, flexibility, and adoption. * You will lead our team with technical expertise and attract top engineering talent. * Responsible for conducting thorough research to identify the most effective practices, implement them across the organization, and actively promote their adoption. Encourage knowledge-sharing among team members to ensure that best practices are widely understood. Experience: * Bachelor's degree in Computer Science, or a related field (Master's degree preferred) * 15+ years' experience preferably working across multiple technology disciplines with experience in Software Engineering & Development, Design, DevSecOps, and some experience as a solution/data architect with deep hands-on technical expertise. * At least 8+ years of people management experience in a software development organization, responsible for hiring and developing a team * Previous experience with building a service using cloud technologies such as AWS, Azure or GCP: * 6+ years with: Flutter in Dart, React, Angular, NodeJS, Express, MongoDB Atlas * 8+ years as a Node.js developer building microservices and RESTful services. * CI/CD Knowledge: Hands-on experience with Continuous Integration and Continuous Deployment tools (including Mobile app publishing) * Extensive knowledge in thorough testing, robust resiliency features, effective monitoring capabilities, comprehensive documentation, and close collaboration * Experience in partnering and effectively communicating with product, business and program management teams * Leadership and influence skills to drive engineering and product solutions in decision-making and alignment to technology strategy * Proven skills in project management, financial management, vendor management and ability to apply technology in solving business problems

Director, Software Engineering - Austin, TX Are you ready to help modernize a software engineering organization that develops products to connect millions of users globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as a Director, Software Engineering! Western Union powers your pursuit. In this role, the Director of Software Engineering to lead our payments Funds-out platform, with a strong emphasis on integrating with payment processors and financial networks. This role will drive architecture, scalability, and reliability of our payment platform, ensuring seamless transaction flows across global markets. Role Responsibilities Create vision, strategy, and plan to build a high performing engineering organization Demonstrate strong capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards Balance delivery velocity through existing platforms and adoption of next-gen technologies Execute success through diligent planning, attention to detail, effective delegation, and efficient decision-making Lead a high-performing global engineering team focused on payments and financial integrations Strong emphasis on customer journey, product quality, performance tuning, troubleshooting, and continuous development Collaborate with external partners and vendors to manage integrations and SLAs. Be a culture champion on the team and across the company fostering a culture of ownership, innovation, and continuous learning Role Requirements Bachelor's or master's degree in computer science, Engineering, or related field. 10+ years of experience in software engineering, with 5+ years in payments or fintech. Deep experience integrating with payment processors and financial networks. Hands on Experience with event-driven, microservices-based and AWS architecture to enable scalable, resilient, and real-time payment systems. Excellent leadership, communication, and stakeholder management skills and ability to communicate and evangelize those concepts to a broad-based team Proven ability to understand business and ability to contribute to technology direction that drives measurable business improvements Demonstrated capabilities in assessing business needs while providing creative and effective solutions in conformance to emerging technology standards Experience with agile development methodologies with Test Driven Development (TDD) and CI (Continuous Integration)/CD (Continuous Delivery) Knowledge of regulatory standards (e.g., PCI-DSS, PSD2, SOX) Proven capability to diagnose and resolve issues in high-pressure, customer-impacting scenarios to maintain service continuity and trust We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward. Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at ********************************** Salary Annual base salary range is $180,000 - 235,000 USD per year. Total compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies. Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (*************************************************** Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment. Your United States - Specific Benefits Include Flexible Time off Medical, Dental and Life Insurance Tuition Assistance Program Student Loan Repayment (below manager level only) Parental Leave WU Foundation Gift Match One day volunteer time off $0 Money Transfer Fee Discount Code - Quarterly Recognition Program “Game Changers” Employee Discount Program Global Adoption Assistance Global Scholarship Awards Program 4% Western Union Contribution to 401K We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week. For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.” #LI-HD1 #LI-Hybrid Estimated Job Posting End Date: 11-07-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.