How To Become A Software Support Representative: What It Is and Career Path

What is a software support representative and how to become one

Updated January 8, 2025

3 min read

There is more than meets the eye when it comes to being a software support representative. For example, did you know that they make an average of $35.99 an hour? That's $74,855 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

ScoreSoftware Support RepresentativeUS Average

Salary

5.8

Avg. Salary $74,855

Avg. Salary $59,228

Stability level

6.7

Growth rate 10%

Growth rate 0.3%

Diversity

6.5

Race

American Indian and Alaska Native 0.41%

Asian 10.60%

Black or African American 11.95%

Hispanic or Latino 15.18%

Unknown 5.31%

White 56.56%

Gender

female 39.05%

male 60.95%

Age - 41

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41

Stress level

6.7

Stress level is high

7.1 - high

Complexity level

6.5

Complexity level is challenging

7 - challenging

Work life balance

7.4

Work life balance is good

6.4 - fair

Key steps to become a software support representative

Explore software support representative education requirements

Most common software support representative degrees

Bachelor's

70.0 %

Associate

17.0 %

Master's

6.6 %

Start to develop specific software support representative skills

Skills	Percentages
Technical Support	15.34%
Software Support	13.56%
Customer Problems	8.17%
Troubleshoot	6.42%
Customer Support	5.50%

Complete relevant software support representative training and internships

Accountants spend an average of 3-6 months on post-employment, on-the-job training. New software support representatives learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a software support representative based on U.S. Bureau of Labor Statistics data and data from real software support representative resumes.

Research software support representative duties and responsibilities

Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
Operate collaboration, CRM, and forecasting software.
Experience utilizing customer ticketing system (Salesforce).
Utilize multiple hardware and software tools to troubleshoot software, printing, accounting and database issues.

Prepare your software support representative resume

When your background is strong enough, you can start writing your software support representative resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a software support representative resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable software support representative resume templates

Build a professional software support representative resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your software support representative resume.