What is a Software Support Representative

There is more than meets the eye when it comes to being a Software Support Representative. For example, did you know that they make an average of $24.32 an hour? That's $50,589 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Software Support Representative Do

There are certain skills that many Software Support Representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

How To Become a Software Support Representative

If you're interested in becoming a Software Support Representative, one of the first things to consider is how much education you need. We've determined that 70.0% of Software Support Representatives have a bachelor's degree. In terms of higher education levels, we found that 6.6% of Software Support Representatives have master's degrees. Even though most Software Support Representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Software Support Representative. When we researched the most common majors for a Software Support Representative, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Software Support Representative resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Software Support Representative. In fact, many Software Support Representative jobs require experience in a role such as Customer Service Representative. Meanwhile, many Software Support Representatives also have previous career experience in roles such as Sales Associate or Sales Representative.

What is the right job for my career path?

Tell us your goals and we'll match you with the right jobs to get there.

And if you’re looking for a job, here are the five top employers hiring now:

  1. Microsoft Jobs (3)
  2. IBM Jobs (12)
  3. NCR Jobs (4)
  4. Intuit Jobs (3)
  5. Prophet Jobs (8)
Average Salary
$50,589
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
78,387
Job Openings
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Average Salary for a Software Support Representative

Software Support Representatives in America make an average salary of $50,589 per year or $24 per hour. The top 10 percent makes over $78,000 per year, while the bottom 10 percent under $32,000 per year.
Average Salary
$50,589
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How much should you be earning as an Software Support Representative? Use Zippia's Salary Calculator to get an estimation of how much you should be earning.

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Choose From 10+ Customizable Software Support Representative Resume templates

Zippia allows you to choose from different easy-to-use Software Support Representative templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Software Support Representative resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Software Support Representative Resume
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Software Support Representative Resume
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Software Support Representative Resume

Software Support Representative Demographics

Software Support Representative Gender Statistics

male

61.0 %

female

39.0 %

Software Support Representative Ethnicity Statistics

White

60.5 %

Hispanic or Latino

14.5 %

Black or African American

11.1 %

Software Support Representative Foreign Languages Spoken Statistics

Spanish

44.4 %

Chinese

22.2 %

Arabic

11.1 %
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Software Support Representative Education

Software Support Representative Majors

27.2 %

Software Support Representative Degrees

Bachelors

70.0 %

Associate

17.0 %

Masters

6.6 %

Top Colleges for Software Support Representatives

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. Maine Maritime Academy

Castine, ME • Private

In-State Tuition
$13,478
Enrollment
979

5. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

6. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

7. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

8. Villanova University

Villanova, PA • Private

In-State Tuition
$53,308
Enrollment
6,819

9. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

10. Bentley University

Waltham, MA • Private

In-State Tuition
$49,880
Enrollment
4,177
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Top Skills For a Software Support Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 23.6% of Software Support Representatives listed Technical Support on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

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Top Software Support Representative Employers

Most Common Employers For Software Support Representative

RankCompanyZippia ScoreAverage Software Support Representative SalaryAverage Salary
1$116,253
2$80,972
3$79,034
4$72,860
5$67,156
6$55,177