Software Support Representative Overview
Working as a Software Support Representative
There is more than meets the eye when it comes to being a software support representative. For example, did you know that they make an average of $26.06 an hour? That's $54,203 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Software Support Representative Do
There are certain skills that many software support representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.
When it comes to the most important skills required to be a software support representative, we found that a lot of resumes listed 24.5% of software support representatives included technical support, while 15.2% of resumes included software support, and 7.6% of resumes included customer problems. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the software support representative job title. But what industry to start with? Most software support representatives actually find jobs in the technology and professional industries.
How To Become a Software Support Representative
If you're interested in becoming a software support representative, one of the first things to consider is how much education you need. We've determined that 49.8% of software support representatives have a bachelor's degree. In terms of higher education levels, we found that 12.8% of software support representatives have master's degrees. Even though most software support representatives have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a software support representative. When we researched the most common majors for a software support representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on software support representative resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a software support representative. In fact, many software support representative jobs require experience in a role such as customer service representative. Meanwhile, many software support representatives also have previous career experience in roles such as sales associate or technical support technician.
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Software Support Representative Jobs
Software Support Representative Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of technical support specialist you might progress to a role such as systems administrator eventually. Later on in your career, you could end up with the title information technology manager.
| Top Careers Before Software Support Representative |
|---|
Sales Associate9.7 % |
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| Top Careers After Software Support Representative |
|---|
Sales Representative6.0 % |
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What is the right job for my career path?
Tell us your goals and we'll match you with the rights job to get there.
Average Salary for a Software Support Representative
Recently Added Salaries
Job TitleCompany  | Company | Start Date | Salary |
|---|---|---|---|
Cybercoders Software Support Representative Software Support Representative | Cybercoders Cybercoders | 09/10/2019 09/10/2019 | $50,00009/10/2019 $50,000 |
Commercial Legal Software, Inc. Software Support Customer Representative Software Support Customer Representative | Commercial Legal Software, Inc. Commercial Legal Software, Inc. | 08/01/2012 08/01/2012 | $38,96408/01/2012 $38,964 |
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Software Support Representative Demographics
| Gender |
|---|
Male 58.2 % |
Female 38.1 % |
Unknown 3.7 % |
| Ethnicity |
White 63.1 % |
Hispanic or Latino 13.8 % |
Black or African American 12.2 % |
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| Foreign Languages Spoken |
Spanish 44.4 % |
Chinese 22.2 % |
Arabic 11.1 % |
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Software Support Representative Education
| Schools |
|---|
University of South Alabama 12.0 % |
Texas A&M University 8.0 % |
Auburn University 8.0 % |
Temple University 6.0 % |
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| Majors |
Business 23.7 % |
Information Technology 9.2 % |
Computer Systems Security 8.6 % |
Computer Science 7.2 % |
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| Degrees |
Bachelors 49.8 % |
Associate 20.2 % |
Masters 12.8 % |
Certificate 7.9 % |
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Entry Level Jobs For Becoming A Software Support Representative
Top Skills For a Software Support Representative
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.5% of software support representatives listed technical support on their resume, but soft skills such as speaking skills and writing skills are important as well.