Working as a Software Support Representative

There is more than meets the eye when it comes to being a software support representative. For example, did you know that they make an average of $26.06 an hour? That's $54,203 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Software Support Representative Do

There are certain skills that many software support representatives have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a software support representative, we found that a lot of resumes listed 24.5% of software support representatives included technical support, while 15.2% of resumes included software support, and 7.6% of resumes included customer problems. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the software support representative job title. But what industry to start with? Most software support representatives actually find jobs in the technology and professional industries.

How To Become a Software Support Representative

If you're interested in becoming a software support representative, one of the first things to consider is how much education you need. We've determined that 49.8% of software support representatives have a bachelor's degree. In terms of higher education levels, we found that 12.8% of software support representatives have master's degrees. Even though most software support representatives have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a software support representative. When we researched the most common majors for a software support representative, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on software support representative resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a software support representative. In fact, many software support representative jobs require experience in a role such as customer service representative. Meanwhile, many software support representatives also have previous career experience in roles such as sales associate or technical support technician.

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Average Salary$54,203
Job Growth Rate10%

Software Support Representative Jobs

Software Support Representative Career Paths

Top Careers Before Software Support Representative
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What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Software Support Representative

Software Support Representatives in America make an average salary of $54,203 per year or $26 per hour. The top 10 percent makes over $80,000 per year, while the bottom 10 percent under $36,000 per year.
Average Salary
$54,203

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Software Support Representative
Software Support Representative
Cybercoders
Cybercoders
09/10/2019
09/10/2019
$50,00009/10/2019
$50,000
Software Support Customer Representative
Software Support Customer Representative
Commercial Legal Software, Inc.
Commercial Legal Software, Inc.
08/01/2012
08/01/2012
$38,96408/01/2012
$38,964

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Software Support Representative Demographics

Gender

Male

58.2 %

Female

38.1 %

Unknown

3.7 %
Ethnicity

White

63.1 %

Hispanic or Latino

13.8 %

Black or African American

12.2 %
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Foreign Languages Spoken

Spanish

44.4 %

Chinese

22.2 %

Arabic

11.1 %
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Software Support Representative Education

Schools

University of South Alabama

12.0 %

Texas A&M University

8.0 %

Auburn University

8.0 %

Temple University

6.0 %
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Majors

Business

23.7 %

Information Technology

9.2 %

Computer Systems Security

8.6 %

Computer Science

7.2 %
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Degrees

Bachelors

49.8 %

Associate

20.2 %

Masters

12.8 %

Certificate

7.9 %
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Entry Level Jobs For Becoming A Software Support Representative

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Full Time
Part Time
Internship
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Top Skills For a Software Support Representative

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 24.5% of software support representatives listed technical support on their resume, but soft skills such as speaking skills and writing skills are important as well.

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Top Software Support Representative Employers

1. Computer Programs and Systems
3.9
Avg. Salary: 
$49,952
Software Support Representatives Hired: 
34+
2. IBM
4.7
Avg. Salary: 
$84,673
Software Support Representatives Hired: 
11+
3. Reynolds and Reynolds
4.2
Avg. Salary: 
$68,778
Software Support Representatives Hired: 
8+
4. universal system technologies
4.6
Avg. Salary: 
$50,302
Software Support Representatives Hired: 
5+
5. Nebraska Book Company
3.6
Avg. Salary: 
$38,820
Software Support Representatives Hired: 
5+
6. NCR
4.8
Avg. Salary: 
$80,605
Software Support Representatives Hired: 
4+

Recently Added Software Support Representative Jobs

Updated October 2, 2020