Software support representative demographics and statistics in the US
Software support representative demographics research summary. Zippia estimates software support representative demographics and statistics in the United States by using a database of 30 million profiles. Our software support representative estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about software support representatives after extensive research and analysis:
- There are over 4,838 software support representatives currently employed in the United States.
- 39.0% of all software support representatives are women, while 61.0% are men.
- The average software support representative age is 42 years old.
- The most common ethnicity of software support representatives is White (56.6%), followed by Hispanic or Latino (15.2%), Black or African American (11.9%) and Asian (10.6%).
- In 2022, women earned 97% of what men earned.
- 11% of all software support representatives are LGBT.
- Software support representatives are 67% more likely to work at private companies in comparison to public companies.
On this page
Software support representative demographics by:
Software support representative gender statistics
39.0% of software support representatives are women and 61.0% of software support representatives are men.
- Male, 61.0%
- Female, 39.0%
Software support representative gender ratio
| Gender | Percentages |
|---|---|
| Male | 61.0% |
| Female | 39.0% |
Software support representative gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$77,691
Female income
$75,373
Software support representative gender ratio over time
This data breaks down the percentage of men and women in software support representative positions over time. Currently, 39.0% of software support representatives are female.
Software support representative gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 54.61% | 45.39% |
| 2011 | 55.80% | 44.20% |
| 2012 | 57.58% | 42.42% |
| 2013 | 58.23% | 41.77% |
| 2014 | 58.71% | 41.29% |
| 2015 | 60.93% | 39.07% |
| 2016 | 61.10% | 38.90% |
| 2017 | 60.98% | 39.02% |
| 2018 | 61.90% | 38.10% |
| 2019 | 60.25% | 39.75% |
| 2020 | 60.89% | 39.11% |
| 2021 | 60.95% | 39.05% |
Software support representative related jobs gender ratio
We compared software support representatives with similar job titles to see how gender ratios vary. As you can see, dell certified systems expert and software applications architect have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Informatics Nurse Specialist | 13% | 87% |
| Clinical Support Specialist | 22% | 78% |
| Clinic Administrator | 23% | 77% |
| Software Support Representative | 61% | 39% |
| Senior Data Center Engineer | 98% | 2% |
| Software Applications Architect | 98% | 2% |
| Dell Certified Systems Expert | 99% | 1% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Software support representative demographics by race
The most common ethnicity among software support representatives is White, which makes up 56.6% of all software support representatives. Comparatively, 15.2% of software support representatives are Hispanic or Latino and 11.9% of software support representatives are Black or African American.
- White, 56.6%
- Hispanic or Latino, 15.2%
- Black or African American, 11.9%
- Asian, 10.6%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.4%
Software support representative race
| Software support representative race | Percentages |
|---|---|
| White | 56.6% |
| Hispanic or Latino | 15.2% |
| Black or African American | 11.9% |
| Asian | 10.6% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.4% |
Software support representative race and ethnicity over time
See how software support representative racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Software support representative race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 65.16% | 12.39% | 7.19% | 12.21% |
| 2011 | 65.86% | 12.48% | 7.34% | 11.71% |
| 2012 | 64.59% | 12.72% | 7.59% | 12.35% |
| 2013 | 63.53% | 11.96% | 8.40% | 12.73% |
| 2014 | 63.24% | 12.17% | 8.05% | 13.44% |
| 2015 | 63.14% | 11.63% | 9.22% | 13.33% |
| 2016 | 62.93% | 11.60% | 9.20% | 13.22% |
| 2017 | 62.15% | 11.26% | 9.65% | 13.62% |
| 2018 | 62.26% | 11.22% | 9.74% | 13.36% |
| 2019 | 60.45% | 11.14% | 10.45% | 14.48% |
| 2020 | 58.41% | 11.71% | 10.23% | 14.65% |
| 2021 | 56.56% | 11.95% | 10.60% | 15.18% |
Software support representative wage gap by race
According to our data, asian software support representatives have the highest average salary compared to other ethnicities. Black or african american software support representatives have the lowest average salary at $73,887.
| Ethnicity | Salary |
|---|---|
| Unknown | $75,235 |
| White | $76,865 |
| Black or African American | $73,887 |
| Asian | $87,687 |
| Hispanic or Latino | $75,543 |
Average software support representative age
See how the average age of software support representatives varies based on ethnicity and gender.
Male
Female
Software support representative age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 44 | 43 |
| Unknown | 40 | 45 |
| Asian | 41 | 41 |
| Hispanic or Latino | 37 | 39.5 |
| White | 41 | 46 |
| American Indian and Alaska Native | 41 |
Software support representative age breakdown
The average age of software support representatives is 40+ years years old, representing 56% of the software support representative population.
Software support representative age breakdown
| Software Support Representative Years | Percentages |
|---|---|
| 40+ years | 56% |
| 30-40 years | 30% |
| 20-30 years | 15% |
Software support representative educational attainment
The most common degree for software support representatives is bachelor's degree, with 70% of software support representatives earning that degree. The second and third most common degree levels are associate degree degree at 17% and associate degree degree at 7%.
- Bachelor's, 70%
- Associate, 17%
- Master's, 7%
- High School Diploma, 4%
- Other Degrees, 2%
Software support representatives by degree level
| Software support representative degree | Percentages |
|---|---|
| Bachelor's | 70% |
| Associate | 17% |
| Master's | 7% |
| High School Diploma | 4% |
| Other Degrees | 2% |
Software support representative jobs you might like
Software support representative wage gap by degree level
According to the data, software support representatives with a Master's degree earn more than those without, at $93,747 annually. With a Doctorate degree, software support representatives earn a median annual income of $88,574 compared to $78,992 for software support representatives with an Bachelor's degree.
| Education | Salary |
|---|---|
| Master's Degree | $93,747 |
| High School Diploma or Less | $69,032 |
| Bachelor's Degree | $78,992 |
| Doctorate Degree | $88,574 |
| Some College/ Associate Degree | $70,880 |
Software support representative employment statistics
Most software support representatives work for a private in the technology industry.
Company size where software support representatives work
Below, you can see the size of companies where software support representatives work.
Software support representative jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 4% |
| 50 - 100 employees | 16% |
| 100 - 500 employees | 27% |
| 500 - 1,000 employees | 12% |
| 1,000 - 10,000 employees | 23% |
| > 10,000 employees | 18% |
Software support representative jobs by company type
Employees with the software support representative job title have their preferences when it comes to working for a company. For instance, most software support representatives prefer to work at private companies over public companies.
Software support representative jobs by sector
| Company type | Percentages |
|---|---|
| Education | 1% |
| Public | 30% |
| Private | 67% |
| Government | 1% |
Software support representative jobs by industry
The most common industries for software support representatives are technology, professional and finance.
Software support representative industry statistics
| Industry | Percentages |
|---|---|
| Technology | 37% |
| Fortune 500 | 10% |
| Professional | 10% |
| Finance | 8% |
| Health Care | 7% |
| Manufacturing | 6% |
| Media | 6% |
| Telecommunication | 2% |
| Start-up | 2% |
| Real Estate | 2% |
| Transportation | 1% |
| Government | 1% |
| Internet | 1% |
| Non Profits | 1% |
| Utilities | 1% |
| Education | 1% |
| Automotive | 1% |
| Hospitality | 1% |
| Retail | 1% |
| Insurance | 1% |
Software support representative turnover and employment statistics
Software support representative unemployment rate over time
The unemployment rate for software support representatives between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Software support representative unemployment rate by year
| Year | Software support representative unemployment rate |
|---|---|
| 2010 | 7.58% |
| 2011 | 6.70% |
| 2012 | 5.32% |
| 2013 | 5.21% |
| 2014 | 4.89% |
| 2015 | 4.00% |
| 2016 | 3.51% |
| 2017 | 3.56% |
| 2018 | 3.06% |
| 2019 | 3.58% |
| 2020 | 4.61% |
| 2021 | 4.34% |
Average software support representative tenure
The average software support representative stays at their job for 1-2 years, based on the 577 software support representatives resumes in Zippia's database.
Software support representative tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 22% |
| 1-2 years | 45% |
| 3-4 years | 14% |
| 5-7 years | 9% |
| 8-10 years | 5% |
| 11+ years | 5% |
Software support representative LGBT ratio compared to similar jobs
Review the percent of software support representatives that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Voice Engineer | 7.31% | 8,657 |
| Senior Consultant, Professional Services | 8.42% | 146,352 |
| Senior Software Engineer | 8.46% | 338,989 |
| Information Systems Security Manager | 8.59% | 161,799 |
| Senior System Administration Manager | 9.03% | 68,795 |
| Commercial Intelligence Manager | 10.54% | 42,184 |
| Software Support Representative | 10.88% | - |
Similar software support representative jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Voice Engineer | 7.31% | 8,657 |
| Senior Consultant, Professional Services | 8.42% | 146,352 |
| Senior Software Engineer | 8.46% | 338,989 |
| Information Systems Security Manager | 8.59% | 161,799 |
| Senior System Administration Manager | 9.03% | 68,795 |
| Commercial Intelligence Manager | 10.54% | 42,184 |
Foreign languages spoken by software support representatives
The most common foreign language among software support representatives is Spanish at 44.4%. The second-most popular foreign language spoken is Chinese at 22.2% and Arabic is the third-most popular at 11.1%.
- Spanish, 44.4%
- Chinese, 22.2%
- Arabic, 11.1%
- Italian, 11.1%
- Cantonese, 11.1%
Software support representative languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 44.4% |
| Chinese | 22.2% |
| Arabic | 11.1% |
| Italian | 11.1% |
| Cantonese | 11.1% |
