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Top 50 Software Support Representative Skills

Below we've compiled a list of the most important skills for a Software Support Representative. We ranked the top skills based on the percentage of Software Support Representative resumes they appeared on. For example, 15.5% of Software Support Representative resumes contained Technical Support as a skill. Let's find out what skills a Software Support Representative actually needs in order to be successful in the workplace.

These are the most important skills for a Software Support Representative:

1. Technical Support

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high Demand
Here's how Technical Support is used in Software Support Representative jobs:
  • Assist other Technical Support Representatives in troubleshooting difficult or time-sensitive problems.
  • Provided third party technical support for a major hardware manufacturer.
  • Provide technical support during software installation or configuration.
  • Investigate customer problems referred by technical support.
  • Provide client services/technical support to medical clientele.
  • Provided technical support for user requirements.
  • Provided fee based technical support to customers supporting Windows 3.1, Windows 95 and DOS as well as other applications.
  • Subject Matter Expert of technical support for electronic filing, check writing software, and complex tax form libraries.
  • Provided phone technical support for resolving hardware and software issues for a top-rated, international computer line.
  • Provided technical support for the Microsoft Office software, including installation of all versions.
  • Provided technical support for Microsoft Windows 3.1 as part of outsourced call center solution.
  • Accept escalations from other Technical Support Specialist or Software Support Specialist within the department.
  • Handled technical support call duties for successful and nationally prominent computer firm.
  • Provide hardware and software technical support in-store and on the phone.
  • Coordinate customer requests for technical support, working through to conclusion.
  • Lead a technical support team of 6 -10 individuals.
  • Provide technical support for CTC national hardware technicians.
  • Provided software and technical support.
  • Provided multi-tier technical support for specialized bankruptcy software while serving in an electronic data interchange subject-matter expert role.
  • Challenged by major provider of wireless tracking technology to provide telephone and onsite technical support.

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2. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Software Support Representative jobs:
  • Addressed and corrected on-site software and hardware issues.
  • Assist client with hardware issues.
  • Performed certifications for various hardware in use with the software and diagnosed hardware issues in relation to Printing/MSR/Biometric Scanners/Kitchen Displays.

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3. Customer Service

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high Demand
Here's how Customer Service is used in Software Support Representative jobs:
  • Provided customers with a point-of-contact to timely resolution of open issues and customer service by resolving problems.
  • Experience in improving customer service, while improving efficiency and effectiveness of company procedures and processes.
  • Call Center Representative, Customer Service Representative and Telephone Customer Service Representative
  • Reviewed customer service inquiry forms to insure proper procedures were followed.
  • Received certificate for outstanding customer service.
  • Provided concrete customer service and support of all standard applications and hardware including hardware resets, password resets/setup and account setups.
  • Maintain working knowledge of all Technical, Customer Service and Quality Assurance policies and procedures.
  • Prospect and successfully maximize sales, provide memorable customer service, and thwart competitive efforts.
  • Focused on customer service and taught customers to utilize the Microsoft support website.
  • Provided customer service and support to clients on the medical billing software.
  • Trained new hires on credit card products, and customer service skills.
  • Provide friendly and quality customer service and support to clients.
  • Provided troubleshooting and problem solving with a customer service focus.
  • Give outstanding customer service to all my clients.
  • Assist renewal sales reps with sales, quoting and booking high dollar contracts for HW/SW support Provide internal and external customer service

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1 Customer Service Jobs

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4. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Software Support Representative jobs:
  • Created a permanent problem record including problem description, troubleshooting, and resolution
  • Gained extensive troubleshooting experience across an array of issues in time-oriented environment
  • Navigated inventory systems using SQL and troubleshooting compatibility with XML.
  • Facilitated troubleshooting, problem-solving, analyzing issues and solutions.
  • Gained advanced-level troubleshooting and problem-solving skills.
  • Answered calls and emails from over 600 customers for troubleshooting assistance and made sure all customers were taken care of.
  • Provided software support, troubleshooting, 3rd party claim submission and training for Acuity Logic Customers
  • Utilized professional phone etiquette to remotely troubleshoot issues for clients while building relationships of trust.
  • Acted as level 3 client support to perform system analysis and troubleshoot technical issues.
  • Provided around the clock technical support and troubleshooting for Media Services Accounting Software.
  • Utilize the computer program to troubleshoot and solve problems related to tax input.
  • Assist in support of GEAC hotel system customers and document troubleshooting procedures.
  • Traveled nationwide to troubleshoot and reprogram GPS vehicle location units.
  • Trained help desk and troubleshooting to customers and other employees.
  • Assisted with defects, system anomalies and tax troubleshooting.
  • Assisted consumers by troubleshooting issues with the online software.
  • Provide onsite technical support, system execution, troubleshooting and system application training.
  • Lead installation analyst and troubleshooting expert for install group (software install, pc configuration, modem setup and troubleshooting.)
  • Engaged in client-facing troubleshooting to diagnose and remediate both emergency and non-emergency site issues on UNIX and Windows platforms.
  • Key Responsibilities: o First point of inbound service and troubleshooting calls.

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5. SQL

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high Demand
Here's how SQL is used in Software Support Representative jobs:
  • Assist customers in setting up their installation database - Oracle, SQL, or Access - and importing their data.
  • Created queries and obey files in SQL to aid in the research of billing software issues and assigned projects.
  • Write and execute SQL queries as necessary to review and update data.
  • Assist customers with querying SQL database tables and running SQL scripts.
  • Assist in configuring the connection between application and SQL Server.
  • Maintain and administer multiple SQL databases for several clients.
  • Utilized SQL skills to troubleshoot System issues.
  • Implement software by running queries in SQL.

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6. Phone Calls

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high Demand
Here's how Phone Calls is used in Software Support Representative jobs:
  • Answered phone calls on behalf of Microsoft for Microsoft Excel, Microsoft Office setup and Windows 95
  • Manage case loads by answering support related phone calls and emails.
  • Answered incoming phone calls for software support assistance and\or questions.
  • Track phone calls by recording call tickets.

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7. Software Applications

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high Demand
Here's how Software Applications is used in Software Support Representative jobs:
  • Ensured continuing operation of software applications through careful application of repairs and upgrades.
  • Utilized a variety of software applications to increase business productivity and growth.
  • Developed presentations and trained system engineers and end-users on software applications.
  • Provided in-house support of software applications.
  • Install, Configure, Troubleshoot, Repair most PC computers; advise users with software applications questions.
  • Provide 3rd Level technical support on XTEND software applications running on Windows 2000/ XP/2003 OS's.
  • Tested and documented RSS software applications.

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8. Internet

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high Demand
Here's how Internet is used in Software Support Representative jobs:
  • Receive and log telephone calls faxes, and/or correspondence from users having problems using our Internet banking software and hardware.
  • Provided internet connection and troubleshooting software support for clients via phone and computer chat.
  • Use of SQL and the internet based software, for efficient customer support.
  • Conduct training sessions for customers and employees on internet banking.
  • Experience in DOS, Win 3.1, Win95, WinNT, Win2K, and Internet EDI applications.
  • Limited support of Internet Explorer and Netscape Navigator, solving basic Internet connectivity issues, installing and reinstalling software.
  • Respond to support cases via telephone or in written internet-based email, online support tools (e.g.
  • worked in the internet banking department performing designated Installation, training, and product support services.

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9. Suite

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high Demand
Here's how Suite is used in Software Support Representative jobs:
  • Provided technical support to customers over the phone and via e-mail for the statistical software product suite.
  • Provide advanced troubleshooting skills for front line technical support of the medical software suite MEDEHR and MEDPM.
  • Learned core task sets for all modules of e-MD's software suite (Solution Series).
  • Use troubleshooting skills to determine the nature of application errors throughout the suite.
  • Key Achievements: Successfully completed three weeks of intense training of Microsoft Product Suite.

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2 Suite Jobs

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10. Computer Software

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high Demand
Here's how Computer Software is used in Software Support Representative jobs:
  • Focus of responsibilities was the management, merchandising, and presentation of the computer software department.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Trained customers on computer software modules.

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11. Telephone Support

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high Demand
Here's how Telephone Support is used in Software Support Representative jobs:
  • Provided in-house telephone support where software issues were properly documented, then analyzed and resolved via online system troubleshooting.
  • Supported customer base with on-site or telephone support of Accounting Software and implementation
  • Provided telephone support to a variety of businesses and individuals.
  • Work with a variety of communication mediums, including chat, email, and telephone support.
  • Provided telephone support to clients using Prophet 21 industrial distribution software.
  • Provided telephone support for MACC's Accounting Master Software solution.
  • Provided telephone support to end-users on Peachtree Accounting software.

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12. Software Products

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high Demand
Here's how Software Products is used in Software Support Representative jobs:
  • Provided support to external vendors in testing and implementing financial software products.
  • Coordinated and conducted monthly in-house workshops for multiple clients to assist in rapid installation and implementation of software products.
  • Conducted daily demonstrations via web conference to introduce and train new clients on effective usage of software products.
  • Provided on-site customer training; developing specialized training manuals and classes on MACC's suite of software products.
  • Reviewed quality assurance of systems software for Loan Origination, including testing new releases of software products.
  • Supported line of accounting software products via phone and e-mail.
  • Provided on-going technical support following installation of all MBS software products.

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3 Software Products Jobs

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13. Training Programs

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high Demand
Here's how Training Programs is used in Software Support Representative jobs:
  • Attended meetings and seminars to obtain information useful to training staff and to inform management of training programs.

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14. Software Packages

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high Demand
Here's how Software Packages is used in Software Support Representative jobs:
  • Train on credit card, web reporting, web self-care online bill pay, just a few of the software packages.
  • Installed and supported various software packages at customer sites, customizing systems based on client needs.
  • Acquired in-depth knowledge of creating and deploying software packages on the Window operating system.

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15. Hospital Staff

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average Demand
Here's how Hospital Staff is used in Software Support Representative jobs:
  • Worked directly with hospital staff to customize the software to fit individual needs.

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16. Software System

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average Demand
Here's how Software System is used in Software Support Representative jobs:
  • Developed and directed software system testing procedures, programming and documentation.
  • Provided ProfitMaker accounting software system support for contracted customers.
  • Assisted customers with detailed information on how to use the software system accounting menu items.

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17. Ms-Dos

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average Demand
Here's how Ms-Dos is used in Software Support Representative jobs:
  • Experience with MS-DOS, Windows 3.1 and MS Office software.

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18. CRM

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average Demand
Here's how CRM is used in Software Support Representative jobs:
  • Operated collaboration, CRM, and forecasting software.
  • Install Helpdesk application cSupport (CRM product) on Domino, AS400, Window 2000/2003 servers and SQL platforms.
  • Supported the Quosal Software and other integrated CRM applications, mainly ConnectWise.

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3 CRM Jobs

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19. Practice Management

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average Demand
Here's how Practice Management is used in Software Support Representative jobs:
  • Analyzed, configured, tested and implemented the Practice Management System software solutions with guidance from Senior Programmers.
  • Presented How to Training pertaining to the many software components of GE Practice Management Software.
  • Prepared Custom Practice Management and Ad.
  • Provided client onsite training, improving practice workflow using practice management and electronic medical record (EMR) applications.

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20. POS

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average Demand
Here's how POS is used in Software Support Representative jobs:
  • Researched and reported potentially fraudulent documentation submitted to subscribing or when subscribing reports possible illegal or unethical activity.
  • Assisted Pharmacists in understanding, operating and troubleshooting POS and Pharmaceutical software.
  • Researched and analyzed errors in communication for Credit Post approvals.
  • Provided client phone/email support post installation ensuring product satisfaction.
  • Experience with relational databases such as MS Access, SQL Server, Oracle, MySQL, and PostgreSQL.
  • Advanced to the position of site co-primary where I assisted in the facilitation of the software training/implementation process.
  • Provide ongoing support to our merchant base clients regarding POS Terminals and technical support concerning Terminal Product Line.
  • Provided quality customer service and technical support on Accounting and POS software for Windows and Mac.
  • Collaborate with field staff or customers to evaluate or diagnose problems and recommend possible solutions.
  • Verify accuracy of claim filing, charge entry and payment posting functionality of billing system.
  • Updated pin pads, and modems and PC based POS terminals by remote software.
  • Provide software support for over 700 CTC customers and POS systems nationwide.
  • Created knowledge base articles for posting to Customer Service Support forum.
  • Provided assistance from analytics and reporting to post-implementation
  • Offered pre-sales advise and provided post-sales support for dictation equipment in legal, medical and government clients.
  • Provided pre-sales and post sales interface to all levels of customer and internal management and technicians.
  • Trained site Managers on all aspects of Positouch point of sale software.
  • Indentified patterns and potential system problems, post-installation, for resolution.
  • Inventory Management, POS, Financials and Web delivery/hosting.
  • Resolve all issues ( implementation, support) pre and post install.

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21. Proprietary Software

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average Demand
Here's how Proprietary Software is used in Software Support Representative jobs:
  • Provided customer service and proprietary software support called OfficeMate to the Optometry industry.
  • Answer inbound calls from customers answering error messages about companies proprietary software.
  • Trained new employees on proprietary software and CCC's methodology.
  • Restore databases lost due to issues in proprietary software.
  • Assisted doctors and other clients with proprietary software issues.

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22. Windows XP

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average Demand

23. Unix

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average Demand
Here's how Unix is used in Software Support Representative jobs:
  • Worked out of both my home office and the Company office supporting a UNIX-based fuel and transportation software.
  • Leveraged in-depth familiarity of modems, printers, DOS, Xenix/Unix, and accounting principles.

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24. Medical Records

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average Demand

25. Special Projects

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average Demand
Here's how Special Projects is used in Software Support Representative jobs:
  • Managed special projects including new system installations, application upgrades and billing conversions.
  • Participate in special projects, as assigned.
  • Handle special projects including;.
  • Handled special projects including merges, cycle splits, and corp normalizations within the billing system.

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26. Knowledge Base

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average Demand
Here's how Knowledge Base is used in Software Support Representative jobs:
  • Developed a First Level Support Knowledge Base within the HEAT application to improve quality of technical support.
  • Participate in classroom and web-based trainings to further knowledge base.

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27. Medical Billing

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average Demand
Here's how Medical Billing is used in Software Support Representative jobs:
  • Ensured medical billing software maintained compliance with ever-changing insurance guidelines.

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28. Mac

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average Demand
Here's how Mac is used in Software Support Representative jobs:
  • Created reusable macros which eliminated manual error and improved productivity.
  • Trained Pharmacists, Pharmacy Technicians and Auxiliary personnel.
  • Cross-trained on and provided technical support for the Macintosh including various system software versions, software programs and models.
  • Lead member of support staff for library automation products in DOS and Windows/Mac cross- platform environments.
  • Solved issues regarding billing for 55 pharmacies within a 48 hour turn around.
  • Included is the knowledge of Meaningful Use and how it relates to Pharmacy.
  • Updated various pharmacy contact sheets.
  • Interacted with a variety of systems implementations on a single customer site, including Virtualized Machines.

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29. New Accounts

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average Demand
Here's how New Accounts is used in Software Support Representative jobs:
  • Trained client-bank employees onsite in day-to-day use of software and hardware especially in new accounts and operations.

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30. Helpdesk

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low Demand
Here's how Helpdesk is used in Software Support Representative jobs:
  • Provided Level I and Level II software and technical support for clients running CCC's software in a helpdesk environment.
  • Preformed Domino & Windows 2000/2003 Server Administration to implement Helpdesk application for deployment.

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31. New System

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low Demand
Here's how New System is used in Software Support Representative jobs:
  • Conferred with staff, users, and management to establish requirements for new systems or modifications.
  • Educated end-users in proper use of their new systems.
  • Implemented onsite training for bank employees on new system.

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32. Client Support

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low Demand
Here's how Client Support is used in Software Support Representative jobs:
  • Provided client support for users of a proprietary core processing system, servicing 260 credit unions in Trinidad and nationwide.
  • Achieved a 98% client resolve satisfaction score on client support questions.
  • Provided Client support of all aspects of software as needed.

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33. Troubleshot

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low Demand

34. Customer Base

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low Demand
Here's how Customer Base is used in Software Support Representative jobs:

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35. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Software Support Representative jobs:
  • Provided technical assistance to customers on various platforms such as Windows 95, Macintosh, and Windows 3.x.
  • Provide technical assistance to Microsoft 365 system users.

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36. Salesforce

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low Demand
Here's how Salesforce is used in Software Support Representative jobs:
  • Documented all activity and communications regarding incidents and problems in SalesForce, and communicated problems to the development team for resolution.
  • Experience utilizing customer ticketing system (Salesforce).

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1 Salesforce Jobs

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37. Inventory Control

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low Demand

38. Issue Resolution

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low Demand
Here's how Issue Resolution is used in Software Support Representative jobs:
  • Directed customers to appropriate international subsidiaries for issue resolution.
  • Provided client support and technical issue resolution via E-Mail and phone support.
  • Served as liaison between software vendor and company for issue resolution.
  • Follow up with customers regarding issue resolution.

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2 Issue Resolution Jobs

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39. Webex

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low Demand
Here's how Webex is used in Software Support Representative jobs:
  • Utilized WebEx Support to remote access clients PCs/ Servers to troubleshoot, install and repair databases.
  • Utilized remote desktop support for long distance clients using Webex, LogMeIn, TeamViewer and RDP.

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40. Problem Resolution

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low Demand

41. Customer Sites

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low Demand
Here's how Customer Sites is used in Software Support Representative jobs:
  • Mentored new Support Representatives at customer sites during training assignments and implementations.
  • Assisted the regional hardware support engineers in isolating problems at customer sites
  • Traveled extensively to customer sites and international training events.
  • Developed and conducted 10 person training classes both in-house and at customer sites.
  • Installed and implemented Data General software at customer sites.

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42. End User

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low Demand
Here's how End User is used in Software Support Representative jobs:
  • Communicated effectively with customers and end users to troubleshoot technical issues and ensure overall client satisfaction.
  • Provided technical support to end users with proprietary applications, modules, general PC related issues and questions.
  • Maximized the customer's experience by providing competent and information software support services to end users.
  • Communicated to software end users the benefits of purchasing support plans and software upgrades.
  • Created and maintained Access databases for Auditors/End Users.
  • Provided end user support in technical areas.

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43. Software Updates

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low Demand
Here's how Software Updates is used in Software Support Representative jobs:
  • Assisted with all phases of software development including the design and testing of software updates and interfaces with 3rd party applications.
  • Assisted clients in routine software updates in order to resolve errors and corrections on Tax software application.

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44. As/400

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low Demand
Here's how As/400 is used in Software Support Representative jobs:
  • Provided technical support to AS/400 based credit unions.
  • Submitted and monitored AS/400 job system commands.

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45. QA

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low Demand
Here's how QA is used in Software Support Representative jobs:
  • Administered a wide range of client support, troubleshooting analysis and QA testing.

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46. Tcp/Ip

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low Demand

47. New Clients

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low Demand
Here's how New Clients is used in Software Support Representative jobs:
  • Directed conversions of bank operating systems for new clients.

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48. Client Site

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low Demand
Here's how Client Site is used in Software Support Representative jobs:
  • Traveled to client sites in southern and central England.

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49. New Software Releases

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low Demand
Here's how New Software Releases is used in Software Support Representative jobs:
  • Facilitate implementation of new software releases while understanding database utilities.
  • Coordinated and executed the implementation of new software releases.
  • Maintained knowledge of all new software releases and enhancements to ensure proper support to the field.
  • Maintain knowledge of all new software releases and enhancements.

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50. ERP

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low Demand
Here's how ERP is used in Software Support Representative jobs:
  • Established and fostered relationships with existing governmental support counterparts, which allowed for quicker resolution.
  • Provided application and troubleshooting of an ERP software to manufacturing companies customers.
  • Execute Dynamic Interpersonal Communications with customers, IBM management and coworkers.
  • Travel to client sites to install, setup, configure, troubleshoot, and train customers on Enterprise Software solutions.
  • Provided training and support for simple to complex technical issues related to OfficeMate and OfficeMate Enterprise software.
  • Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
  • Assisted both SMB and large Enterprise customers with purchasing decisions through familiarity with CommVault software.
  • Use critical thinking skills for interpreting user's request/problems and resolve it.
  • Worked primarily on Counterpoint Software, but also installed Businessworks and MAS90.

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Software Support Representative Jobs

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20 Most Common Skills For A Software Support Representative

Technical Support

20.6%

Hardware Issues

20.2%

Customer Service

13.5%

Troubleshoot

6.9%

SQL

5.7%

Phone Calls

5.7%

Software Applications

2.5%

Internet

2.5%

Suite

2.3%

Computer Software

2.3%

Telephone Support

2.2%

Software Products

1.9%

Training Programs

1.9%

Software Packages

1.8%

Hospital Staff

1.8%

Software System

1.7%

Ms-Dos

1.7%

CRM

1.6%

Practice Management

1.6%

POS

1.6%
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Typical Skill-Sets Required For A Software Support Representative

Rank Skill
1 Technical Support 15.5%
2 Hardware Issues 15.2%
3 Customer Service 10.2%
4 Troubleshoot 5.2%
5 SQL 4.3%
6 Phone Calls 4.3%
7 Software Applications 1.9%
8 Internet 1.9%
9 Suite 1.8%
10 Computer Software 1.8%
11 Telephone Support 1.7%
12 Software Products 1.5%
13 Training Programs 1.5%
14 Software Packages 1.4%
15 Hospital Staff 1.4%
16 Software System 1.3%
17 Ms-Dos 1.3%
18 CRM 1.2%
19 Practice Management 1.2%
20 POS 1.2%
21 Proprietary Software 1.2%
22 Windows XP 1.2%
23 Unix 1.1%
24 Medical Records 1.1%
25 Special Projects 1.1%
26 Knowledge Base 1.1%
27 Medical Billing 1.1%
28 Mac 1.1%
29 New Accounts 1.1%
30 Helpdesk 0.9%
31 New System 0.9%
32 Client Support 0.8%
33 Troubleshot 0.8%
34 Customer Base 0.8%
35 Technical Assistance 0.8%
36 Salesforce 0.8%
37 Inventory Control 0.8%
38 Issue Resolution 0.8%
39 Webex 0.7%
40 Problem Resolution 0.7%
41 Customer Sites 0.7%
42 End User 0.7%
43 Software Updates 0.7%
44 As/400 0.7%
45 QA 0.6%
46 Tcp/Ip 0.6%
47 New Clients 0.6%
48 Client Site 0.6%
49 New Software Releases 0.6%
50 ERP 0.5%
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