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Working as a Software Support Specialist

There is more than meets the eye when it comes to being a software support specialist. For example, did you know that they make an average of $29.69 an hour? That's $61,765 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Software Support Specialist Do

There are certain skills that many software support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a software support specialist, we found that a lot of resumes listed 13.3% of software support specialists included customer service, while 10.1% of resumes included software support, and 9.6% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the software support specialist job title. But what industry to start with? Most software support specialists actually find jobs in the technology and health care industries.

How To Become a Software Support Specialist

If you're interested in becoming a software support specialist, one of the first things to consider is how much education you need. We've determined that 48.3% of software support specialists have a bachelor's degree. In terms of higher education levels, we found that 10.7% of software support specialists have master's degrees. Even though most software support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a software support specialist. When we researched the most common majors for a software support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on software support specialist resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a software support specialist. In fact, many software support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many software support specialists also have previous career experience in roles such as customer service representative or help desk analyst.

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Average Salary$61,765
Job Growth Rate10%

Software Support Specialist Career Paths

Top Careers Before Software Support Specialist

Top Careers After Software Support Specialist

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Average Salary for a Software Support Specialist

Software Support Specialists in America make an average salary of $61,765 per year or $30 per hour. The top 10 percent makes over $93,000 per year, while the bottom 10 percent under $40,000 per year.
Average Salary
$61,765

Best Paying Cities

City
Average Salary
Chicago, IL
Salary Range50k - 88k$67k$66,538
Reston, VA
Salary Range46k - 82k$62k$62,183
San Jose, CA
Salary Range45k - 82k$61k$61,090
Renton, WA
Salary Range48k - 75k$60k$60,432
Chesterfield, MO
Salary Range43k - 78k$58k$58,380
Minneapolis, MN
Salary Range44k - 74k$58k$57,594
$29k
$88k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Remote/Wfh Software Support Specialist
Remote/Wfh Software Support Specialist
Taxslayer LLC
Taxslayer LLC
10/23/2020
10/23/2020
$27,13110/23/2020
$27,131
Software Support Specialist
Software Support Specialist
Safari Solutions
Safari Solutions
09/10/2020
09/10/2020
$39,65309/10/2020
$39,653
Software Support Specialist
Software Support Specialist
University of Wisconsin Madison
University of Wisconsin Madison
09/05/2020
09/05/2020
$42,00009/05/2020
$42,000
Software Support Specialist
Software Support Specialist
Cascade Management, Inc.
Cascade Management, Inc.
08/07/2020
08/07/2020
$33,39208/07/2020
$33,392
Software Support Specialist/Darien IL
Software Support Specialist/Darien IL
Management Decisions, Inc.
Management Decisions, Inc.
06/03/2020
06/03/2020
$60,00006/03/2020
$60,000
See More Recent Salaries

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Software Support Specialist Demographics

Gender

male

58.4 %

female

37.8 %

unknown

3.8 %

Ethnicity

White

62.1 %

Hispanic or Latino

14.5 %

Black or African American

10.2 %

Foreign Languages Spoken

Spanish

43.1 %

Chinese

6.9 %

Japanese

6.9 %
See More Demographics

Software Support Specialist Education

Majors

Business
17.6 %

Degrees

Bachelors

48.3 %

Associate

25.6 %

Masters

10.7 %

Top Colleges for Software Support Specialists

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Public

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Public

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Public

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Software Support Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.3% of software support specialists listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Best States For a Software Support Specialist

Some places are better than others when it comes to starting a career as a software support specialist. The best states for people in this position are New Jersey, Delaware, Illinois, and Rhode Island. Software support specialists make the most in New Jersey with an average salary of $74,553. Whereas in Delaware and Illinois, they would average $71,719 and $66,062, respectively. While software support specialists would only make an average of $65,463 in Rhode Island, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Delaware

Total Software Support Specialist Jobs:
160
Highest 10% Earn:
$119,000
Location Quotient:
1.2
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Rhode Island

Total Software Support Specialist Jobs:
166
Highest 10% Earn:
$100,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. North Dakota

Total Software Support Specialist Jobs:
137
Highest 10% Earn:
$93,000
Location Quotient:
1.15
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Software Support Specialist Employers

1. Amdocs
4.6
Avg. Salary: 
$66,919
Software Support Specialists Hired: 
26+
2. IBM
4.8
Avg. Salary: 
$70,998
Software Support Specialists Hired: 
24+
3. Garmin
4.7
Avg. Salary: 
$67,883
Software Support Specialists Hired: 
21+
4. CHR Solutions
4.2
Avg. Salary: 
$63,871
Software Support Specialists Hired: 
13+
5. NCR
4.8
Avg. Salary: 
$65,122
Software Support Specialists Hired: 
10+
6. Lockheed Martin
4.9
Avg. Salary: 
$79,993
Software Support Specialists Hired: 
10+

Software Support Specialist Videos

Updated October 2, 2020