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Become A Software Support Specialist

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Working As A Software Support Specialist

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates

  • $58,920

    Average Salary

What Does A Software Support Specialist Do At Assurant

* Courteously, professionally and pleasantly field and respond (verbal and written) to email, voice or chat inquiries regarding the proper use of the LenderX software system, as well as supplemental product lines
* Track interactions in the proper system as instructed within expectations outlined to provide superior facts, details and reference
* Advocacy for our clients’ accounts, our business and our software through monitoring, analyzing and developing relationships with our clients to stay one step ahead
* Ongoing software learning through guided and self-motivated training as features and changes emerge for LenderX and related product lines
* Proactive thinking, detailed reviewing of the software, cases and client/user feedback and sharing of innovative ideas to move the products ahead
* Maintaining a positive attitude, open mind and effective communication with our client users, peers and management

What Does A Software Support Specialist Do At Tailwind Associates

* Promote an atmosphere that encourages collaboration, optimism and dedication.
* Answers and documents client calls from a phone queue through CRM and ticket tracking software.
* Communicates with clients while tracking progress on client issues.
* Resolves issues efficiently and effectively or determines escalation path when necessary.
* Researches issues of varying complexity while working to resolve them and communicate progress with the client.
* Installs and upgrades software on client workstations and servers.
* Assists and/or participates in the training of external and internal clients in an online or onsite training environment, including but not limited to conferences.
* Develops product and troubleshooting documentation to expand team and company knowledge.
* Suggests, analyzes, and implements processes, and/or suggests improvements.
* Provides product improvement feedback

What Does A Software Support Specialist Do At Zodiac Pool Systems

* Actively monitor the support queues for all iON Software products (ProEdge Build and iON Pool Care) and provide timely response to customer and other support teams.
* Document all escalations and effectively communicate the issues, reproducible conditions, error codes, and suggestions for resolution.
* Keep current on all new releases for all iON Software products.
* Participate in monthly software update meetings, and provide product updates to other Vista call center technical support teams.
* Create, review, and maintain all iON Software User Guides and Videos.
* Perform the following training duties:
* Delivers software training presentations to pool/spa professionals in person and via webinar, to audiences ranging from 1 to 100+ people.
* Develops close working relationships with all industry groups within the region, including IPPSA, APSP, FPSIE and other organizations, to ensure regular and ongoing software training audiences with their memberships.
* Provides technical software training to all Zodiac field personnel within the region, including Technical Training Specialists, Territory Sales Managers, Territory Service Managers, and Field Service Technicians, with a particular emphasis on helping new team members to become well-versed on the technical aspects of Zodiac’s software.
* Deliver iON software new subscriber training via webinar and in person.
* Works closely with other Training/Marketing/Service team members and other departments (Engineering, Customer Operations, etc.) to develop a variety of software training content (slides, online coursework, videos, webinars, simulators) relevant to pool/spa professionals within the region.
* Serves as the software training “voice” in monthly service and training meetings.
* Create How-to guides in response to customer support requests.
* WHAT WE SEEK
* years of work experience in a software support or training environment.
* Very strong and polished communication (verbal and written), presentation and public speaking skills.
* Must be comfortable and poised while presenting to audiences small and large (200+ participants).
* Must be a lively and engaging presenter.
* Proven ability to make highly complex and technical information accessible to entry-level industry professionals.
* Positive and cheerful disposition, patience in dealing with “beginners”, positive attitude, willingness to help.
* Proficient in: Microsoft Office Products (Excel, PowerPoint, Word, Access), Google products.
* Familiarity with: SQL, HTML, FTP, Image Editing, Video Editing
* Successful experience in software support and business management is preferred
* Technical training experience is preferred.
* Familiarity with the swimming pool construction and service industry is preferred

What Does A Software Support Specialist Do At Kforce

* Responsibilities include, but are not limited to administrative duties and any other duties assigned by IT services.
* You must be able to apply troubleshooting techniques to identify problems and research solutions.
* College degree in Computer Science, Business or related discipline with an emphasis on Software Design, Development and Implementation or equivalent experience
* years of work experience in business, information technology or related field
* years of work experience in a distribution/manufacturing environment
* Work experience in business, information technology or related field
* Ability to translate non-technical user requirements into clinic business applications
* Available for evening and weekend on-call support as needed
* Ability to work in a collaborative manner with technical and non-technical personnel is essential
* Above average verbal and written communication skills
* Understanding of the software development lifecycle and object-oriented design
* Knowledge of SQL database objects and usage including T
* SQL query, stored procedures, functions, tables, views and indexes
* Working knowledge of Microsoft SSRS and SSIS
* General knowledge of manufacturing and distribution industries
* General knowledge of server operating systems, preferably MS Server 2008 through 2016
* Experience with server/application environments to facilitate design/implementation, improvement or troubleshooting within supported technologies
* Ability to learn and use .Net development tools and methods including Visual Studio, VB, C#
* Ability to effectively learn and apply modern technologies and programming languages as needed
* Must be detail oriented and possess excellent communication skills and organizational skills
* Kforce is an Equal Opportunity/Affirmative Action Employer.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status
* Compensation

What Does A Software Support Specialist Do At Rocky Brands, Inc.

* Verify
* account requests daily; ensure all proper setup configuration and documentation
* has been completed for successful deployment.
* Perform
* triage and resolve reported incidents which have technical complexity.
* Demonstrate
* appropriate sense of urgency and ability to properly deliver issue resolution
* and/or escalation.
* Responsible
* for all tier one support, to internal and external requests, in resolving
* account setup, support, questions and issues.
* Identify
* and troubleshoot problem tickets from emails, phone calls and Customer
* Relationship Management (CRM) tasks.
* Perform
* analysis, implementations, evaluations, integrations, end-user support services
* requests and documentation.
* Coordinate
* with platform vendors regarding special setup or configuration requests, as
* well as resolution to any identified bugs or modifications.
* Document
* and record all account setup specializations, or special request which are
* implemented or modified, as well as regression test modifications to ensure
* quality control.
* Assist
* in the execution of the Company data exchange requirements; monitor and
* troubleshoot ongoing usage to ensure avoidance of non-desired results.
* Create
* account specific discount codes as needed for website accounts

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How To Become A Software Support Specialist

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Software Support Specialist jobs

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Software Support Specialist Career Paths

Software Support Specialist
Network Administrator Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Information Systems Technician Information Technology Consultant Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Project Manager Program Manager General Manager
Director Of Sales
10 Yearsyrs
Software Engineer Project Manager Program Manager
General Manager
7 Yearsyrs
Software Developer Technical Consultant Network Administrator
Information Systems Manager
6 Yearsyrs
Systems Engineer Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Information Systems Technician Network Administrator Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Technical Support Engineer Systems Engineer Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Software Engineer Business Analyst Product Manager
Marketing Manager
6 Yearsyrs
Project Manager Construction Manager
Operations Manager
7 Yearsyrs
Systems Analyst Project Leader Business Analyst
Product Manager
7 Yearsyrs
Systems Engineer Project Manager
Program Manager
8 Yearsyrs
Software Developer Senior Software Engineer Product Manager
Sales Manager
5 Yearsyrs
Support Specialist Systems Administrator Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Systems Analyst Business Analyst Product Manager
Senior Product Manager
9 Yearsyrs
Network Administrator Systems Engineer
Senior Software Engineer
6 Yearsyrs
Technical Support Engineer Senior Systems Engineer Solutions Architect
Solutions Manager
8 Yearsyrs
Support Specialist Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Software Support Specialist Demographics

Gender

  • Male

    61.0%

  • Female

    37.7%

  • Unknown

    1.3%

Ethnicity

  • White

    80.4%

  • Hispanic or Latino

    9.6%

  • Asian

    7.2%

  • Unknown

    2.0%

  • Black or African American

    0.8%
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Languages Spoken

  • Spanish

    41.1%

  • French

    7.1%

  • Chinese

    7.1%

  • Japanese

    7.1%

  • Mandarin

    3.6%

  • Russian

    3.6%

  • Italian

    3.6%

  • German

    3.6%

  • Hindi

    3.6%

  • Swahili

    1.8%

  • Cherokee

    1.8%

  • Hmong

    1.8%

  • Cheyenne

    1.8%

  • Dutch

    1.8%

  • Korean

    1.8%

  • Ukrainian

    1.8%

  • Dari

    1.8%

  • Albanian

    1.8%

  • Urdu

    1.8%

  • Burmese

    1.8%
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Software Support Specialist

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Software Support Specialist Education

Software Support Specialist

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Real Software Support Specialist Salaries

Job Title Company Location Start Date Salary
SR Software Support Specialist Active Health Management New York, NY May 13, 2013 $120,000
Software Support Specialist Amdocs, Inc. Chicago, IL Sep 15, 2016 $110,000
Software Support Specialist Amdocs Inc. Richardson, TX Sep 18, 2016 $91,850
C&G Software Support Specialist Baker Hughes Incorporated Houston, TX Jan 10, 2015 $89,900
C&G Software Support Specialist Baker Hughes Incorporated Houston, TX Oct 01, 2015 $89,900
Software Support Specialist Amdocs, Inc. Richardson, TX Sep 01, 2015 $89,695
Software Support Specialist Amdocs Inc. Richardson, TX Dec 14, 2014 $89,496
Software Support Specialist Amdocs Inc. Richardson, TX Jun 06, 2016 $87,100
Software Support Specialist Amdocs Inc. Richardson, TX Nov 08, 2016 $85,883
Software Support Specialist Amdocs, Inc. Champaign, IL Sep 09, 2016 $85,690
Software Support Specialist Amdocs Inc. Champaign, IL Sep 19, 2016 $85,624
Software Support Specialist Amdocs Inc. Richardson, TX Aug 20, 2015 $85,000
Global Software Support Specialist Leica Biosystems Imaging, Inc. Vista, CA Apr 13, 2015 $85,000
Software Support Specialist Amdocs Inc. Champaign, IL Apr 15, 2016 $83,945
Software Support Specialist Ignite Management Consultants LLC Champaign, IL Sep 03, 2016 $83,480
Software Support Specialist Ignite Management Consultants LLC Champaign, IL Mar 09, 2016 $83,480
Software Support Specialist Amdocs, Inc. Richardson, TX Sep 09, 2015 $81,810
Software Support Specialist Amdocs, Inc. Champaign, IL Sep 01, 2015 $80,000
Software Support Specialist Amdocs, Inc. Chesterfield, MO Sep 05, 2015 $76,682
Software Support Specialist Ignite Management Consultants LLC Champaign, IL Mar 25, 2015 $68,871
Software Support Specialist Apttus Corporation Bozeman, MT Aug 15, 2016 $60,486 -
$70,385
Senior Software Support Specialist Chamber It, Inc. Mettawa, IL Oct 01, 2012 $58,843
Senior Software Support Specialist Chamber It Inc. Atlanta, GA Jan 12, 2015 $57,949
Software Support Specialist Cenzic, Inc. Campbell, CA Oct 01, 2011 $57,866 -
$60,000
Software Support and Infrastructure Specialist MIC Logistics Corporation Southfield, MI Sep 30, 2015 $55,000
Labor Management Software Support Specialist Zambion Corporation New York, NY Dec 01, 2014 $52,000
Software Support Specialist The Cool Trader Company Oceanside, CA Jan 28, 2015 $50,378

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Top Skills for A Software Support Specialist

HardwareSupportSoftwareSupportDatabaseSQLServerRemoteAccessTechnicalSupportTroubleshootWebPhoneCallsDesktopSupportCustomerServiceSetupCustomerSupportSoftwareIssuesInternetSuiteSoftwareApplicationsNewSoftwareHelpdeskSupportActiveDirectory

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Top Software Support Specialist Skills

  1. Hardware Support
  2. Software Support
  3. Database
You can check out examples of real life uses of top skills on resumes here:
  • Provide software and hardware support for business management/marketing software for service industry.
  • Assist the sales team - provide software support resulting in software maintenance renewals, etc.
  • Created and modified databases and server objects for over 40 clients.
  • Deliver custom software solutions utilizing SQL Server, Crystal Reports, Visual Studio, Excel and other tools.
  • Performed service on client laptops for remote access, and desktop support.

Top Software Support Specialist Employers

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