Software Support Specialist Overview

There are certain skills that many software support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

When it comes to the most important skills required to be a software support specialist, we found that a lot of resumes listed 13.3% of software support specialists included customer service, while 10.1% of resumes included software support, and 9.6% of resumes included technical support. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the software support specialist job title. But what industry to start with? Most software support specialists actually find jobs in the technology and health care industries.

If you're interested in becoming a software support specialist, one of the first things to consider is how much education you need. We've determined that 48.3% of software support specialists have a bachelor's degree. In terms of higher education levels, we found that 10.7% of software support specialists have master's degrees. Even though most software support specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a software support specialist. When we researched the most common majors for a software support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on software support specialist resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a software support specialist. In fact, many software support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many software support specialists also have previous career experience in roles such as customer service representative or help desk analyst.