As a Software Support Specialist, you will work on mission-critical projects. You will provide solutions for customer-facing support requests, cooperate closely with IT business analysts, architects, developers, and quality assurance specialists. You will also need to know business subject matters in the software of your company.
A bachelor's degree in computer science, mathematics, statistics, or a business-related field is preferred. You need to know IT and demonstrate strong analytical and problem-solving skills. You need experience with Microsoft SQL Server and also have basic knowledge of object-oriented test-driven development concepts. Your median annual salary can be $93,000.
There is more than meets the eye when it comes to being a software support specialist. For example, did you know that they make an average of $27.82 an hour? That's $57,857 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
There are certain skills that many software support specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
If you're interested in becoming a software support specialist, one of the first things to consider is how much education you need. We've determined that 57.7% of software support specialists have a bachelor's degree. In terms of higher education levels, we found that 5.0% of software support specialists have master's degrees. Even though most software support specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a software support specialist. When we researched the most common majors for a software support specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on software support specialist resumes include master's degree degrees or high school diploma degrees.
You may find that experience in other jobs will help you become a software support specialist. In fact, many software support specialist jobs require experience in a role such as technical support specialist. Meanwhile, many software support specialists also have previous career experience in roles such as customer service representative or help desk analyst.