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Top 50 Software Support Specialist Skills

Below we've compiled a list of the most important skills for a Software Support Specialist. We ranked the top skills based on the percentage of Software Support Specialist resumes they appeared on. For example, 17.9% of Software Support Specialist resumes contained Hardware Issues as a skill. Let's find out what skills a Software Support Specialist actually needs in order to be successful in the workplace.

These are the most important skills for a Software Support Specialist:

1. Hardware Issues

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high Demand
Here's how Hardware Issues is used in Software Support Specialist jobs:
  • Used remote program Timbuktu 2 to remotely access end users system to troubleshoot a variety of software and hardware issues.
  • Install, test, troubleshoot and repair software, network and hardware issues.
  • Provide support to customers and on-site technicians for software and hardware issues.

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2. Technical Support

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high Demand
Here's how Technical Support is used in Software Support Specialist jobs:
  • Provided technical support for customers using real-time hardware/software system for monitoring pollutant emissions of electrical power generating facilities.
  • Gained extensive experience working with database-driven software while providing telephonic and online technical support to McKesson users.
  • Provided telephone technical support on business, network and communications software.
  • Developed code, shipped software, provided technical support, trained users, and created letters and reports.
  • Assist with technical support initiatives, support internal departmental processes, systems or special projects as required.
  • Provided Technical Support in the company's response center for the comprehensive law firm business software.
  • Project manager, installer, trainer, technical support, and database manager of SAAS.
  • Provided technical support and training to clients who use ADP's customized ReportSmithTM software.
  • Handled 30+ technical support calls/emails daily and consistently met high service standards.
  • Provide technical support to end-users of Point of Sale software platforms.
  • Escalate issues to Technical Support Analyst or Supervisor as needed.
  • Provided on-demand technical support for over 100 remote operating sites.
  • Created first Technical Support Manual for regional Application Engineers.
  • Provide 24x7 support for technical support help desk.
  • Provided technical support to Desktop users.
  • Provided functional and technical support for Perfect Care Medical Management System.
  • Contract Employee) Provided on-call, face-to-face technical support for users of various software solutions.
  • Provide technical support, via phone and email for Resmed's products.
  • Provide in-house and client technical support, trouble-shooting and maintenance of Window [ ] workstations and Windows [ ] servers.
  • Provided customers with technical support for the Reynolds and Reynolds ERAlink system.

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3 Technical Support Jobs

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3. SQL

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high Demand
Here's how SQL is used in Software Support Specialist jobs:
  • Deliver custom software solutions utilizing SQL Server, Crystal Reports, Visual Studio, Excel and other tools.
  • Develop, test and apply SQL scripts intended to modify client data and database tables.
  • Connect Faculty and Staff to network servers (i.e., GUI Banner, Magic SQL)
  • Queried databases to select, insert, and update data through SQL.
  • Apply SQL knowledge to resolve complex technical issues and develop innovative solutions.
  • Correct customer data when necessary through use of AS400 SQL and Query.
  • Edit SQL scripts for database import and export on customer systems.
  • Created numerous SQL Server queries to support software roll-outs and documentation.
  • Generated month end reports using SQL queries on SQL Server.
  • Assist with report generation via Crystal Reports and SQL.
  • Developed and executed SQL queries to resolve issues.
  • Use queries/commands to create databases/troubleshoot issues with MSSQL.
  • Utilize SQL to make logical decisions.
  • Gained experience with SQL databases.
  • Experience with SQL Management Studio.
  • Performed SQL queries on Oracle, SQL and DB/2 client databases.
  • Performed analysis and wrote ad-hoc reports utilizing Crystal Reports, SQL and Lotus Notes Script.
  • Perform performance monitoring and tuning using DTA, SQL Server Profiler and EMT tool.
  • Transferred client's existing healthcare data records into Blueprint's software utilizing SQL scripts.
  • Generated ad-hoc Sales reports using SQL-Plus for Oracle for the national sales force.

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11 SQL Jobs

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4. Database

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high Demand
Here's how Database is used in Software Support Specialist jobs:
  • Developed and maintained client databases to improve standardize operating procedures.
  • Interacted with database administrators to identify and correct issues.
  • Created a database using Microsoft Access to track the records converted and print out monthly status reports for each employee.
  • Customize reports/forms in Adobe and Crystal Reports per client specifications in accordance with their information from their SQL database.
  • Tracked and resolved complex technical issues with client databases, software application, and technical hardware.
  • Imported and dropped databases; ensured that appropriate table space was available prior to importing data.
  • Created a database using Microsoft Access that listed all forms by department or policy number.
  • Utilize company client database software to document and track all relevant client issues and activity.
  • Updated the manual on how to use the hospital's database using Microsoft Word.
  • Created a Microsoft Access database that created, printed and tracked discharge letters.
  • Maintain a series of client databases and create SQL based reports when requested.
  • Utilized Internal Revenue Database to confirm status of Federal and State claims.
  • Created and modified databases and server objects for over 40 clients.
  • Create and update database for internal company operations using SQL Sever.
  • Open trouble tickets into Magic SQL 5.0 database program.
  • Created S/W and database documentation for an internal wiki.
  • Maintained and backed up 200 individual databases.
  • Performed server backup, imports and exports, report production and maintenance on the Oracle database.
  • Key Accomplishments: Updated and maintained customer records database on UNIX.
  • Repaired database issues for SQL Informix and Oracle SQL.

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13 Database Jobs

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5. Remote Access

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high Demand
Here's how Remote Access is used in Software Support Specialist jobs:
  • Created all step-by-step documentation for new software and remote access applications.
  • Provided support for over 100 customers across the US via phone, email, IM, remote access, etc.
  • Provide support for all Apple/Mac products for the clinic, including setting up remote access for clients from home.
  • Support via remote access for the clinic from Nashville, TN alongside our IT department in two locations.
  • Used various types of remote access tools to access client servers and resolve issues with emissions monitoring software.
  • Used various remote access applications to monitor and troubleshoot customers' servers and applications.
  • Diagnosed and resolved hardware and software issues in person or via remote access.
  • Assisted in network and software updates by utilizing team viewer remote access software.
  • Accessed client servers using various methods of remote access tools.
  • Assisted customers with various remote accesses through Terminal server access and/or Outlook webmail.
  • Provided remote access support through pcAnywhere and WebX services.

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6. Customer Service

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high Demand
Here's how Customer Service is used in Software Support Specialist jobs:
  • Provided customer service and technical support for a hotel Property Management System; including senior level escalation, troubleshooting and customization.
  • Provided a high level of responsive customer service to Customers and Sales Representatives to ensure customer satisfaction.
  • Provided customer service in timely, efficient manner using corporate teller software.
  • Maintained relationships with client sources through expert customer service and communication.
  • Provided technical support for customer service center.
  • Started with operating customer service desk, communicating, troubleshooting and diagnosing software issues via email or phone support.
  • Demonstrated professionalism in customer interactions and providing customer service both on the phone and in person.
  • Created a new tool for care managers, increasing communication effectiveness to customer service teams.
  • Exhibited proper customer service skills in order to provide an optimal level of customer satisfaction.
  • Top service provider, exceeding in customer service excellence and exceeding standards.
  • Increased customer service expectations and net promoter score for top paying clients.
  • Have performed on-site customer service for multiple days at a time.
  • Provided customer service duties to the Visa Check Card customers.
  • Assist in training customer service staff and customers where needed.
  • Acted as a liaison between Customer Service and Production.
  • Maintain excellent customer service and professionalism while multi tasking.
  • Provided customer support Supervised an account for team performance, team productivity, and team customer service related results.
  • Ensured client callbacks are completed in a timely manner and in accordance with customer service standards.
  • Provide customer service and technical support with Garmin customers, Tier 2 support.
  • Delivered outstanding customer service with NPS score always greater than 85.

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2 Customer Service Jobs

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7. Troubleshoot

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high Demand
Here's how Troubleshoot is used in Software Support Specialist jobs:
  • Performed computer software and hardware troubleshooting for remote users encountering problems with blood plasma proprietary computer database systems.
  • Worked with all levels of casino management and departments to troubleshoot and verify applications.
  • Performed troubleshooting to resolve various application and calculation errors related to report queries.
  • Deployed expert knowledge in specialized applications to effectively troubleshoot and solve customer problems.
  • Connected remotely to customer systems to troubleshoot problems.
  • Support, maintain, and troubleshoot 'SANS OnDemand' online course software for internal use and customers.
  • Respond to dozens of support calls a day ranging from installs to troubleshooting network diagnostics.
  • Saved troubleshooting time by differentiating from a browsing issue, security issue or networking issue.
  • Assist with installation and troubleshooting of custom built tablet/cellphones E-House Calls (Practitioner application).
  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
  • Answer, record, and troubleshoot customer calls via help desk style support.
  • Trained and assisted first level technicians in troubleshooting and setup procedures.
  • Identify, troubleshoot, and analyze computer or software related issues.
  • Assisted with troubleshooting of network set-up and general questions.
  • Identified Networking issues by testing for basic troubleshooting.
  • Processed manual check files and troubleshoot check issues.
  • Assist first level technicians with troubleshooting techniques.
  • Troubleshooted dental software and hardware issues.
  • Install and troubleshoot all mobile devices.
  • Perform advanced troubleshooting with Android, iOS handhelds and RIM

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1 Troubleshoot Jobs

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8. Phone Calls

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high Demand
Here's how Phone Calls is used in Software Support Specialist jobs:
  • Provide high quality customer service and resolution skills by answering inbound phone calls, responding to emails and chats as needed.
  • Handled incoming phone calls and emails from clients with questions or issues regarding software support and changes to their account.
  • Provide church management and fund accounting software support to customers via phone calls, emails and remote sessions.
  • Served as point of contact for technical needs, responding to phone calls and emails.
  • Worked tickets and answered phone calls from Behavioral Health providers using CareLogic software.
  • Included answering telephone calls, email and trouble tickets from internal users.
  • Answered warm transfer phone calls from the I/S Service Desk related to agencies' how-to software questions.
  • Solve software problems for Clients from phone calls and in a chatroom
  • Take telephone calls or email requests for support directly from users .

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9. Software Applications

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high Demand
Here's how Software Applications is used in Software Support Specialist jobs:
  • Provide software support to company engineers, ranging from documentation to writing software applications.
  • Managed and published software applications; configured software to ensure compatibility with existing environments.
  • Analyzed and solved problems related to proprietary call accounting and invoice processing software applications.
  • Developed and delivered on-site and in-house training on specialized desktop software applications.
  • Facilitated training sessions on software applications and capabilities.
  • Implemented new software applications, and communicated with IT to translate needs for enhancements, upgrades and 3rd party software integration.
  • Researched and created approved workarounds based on software applications and Conventional, FHA, and VA Guidelines.
  • Install and maintain software applications, provide troubleshooting and diagnosis of hardware and software problems.
  • Utilized existing documentation to become versed in all aspects of CBS software applications and procedures.
  • Provided first-line support for large corporate user base on a variety of software applications.
  • Served our clients by supporting five Accounting software applications via phone and web messages.
  • Adhered to client issues regarding CBS software applications in an efficient and timely manner.
  • Provide end-user support for DOS and Windows software applications for employees of CFX Corporation
  • Trained and supported clients on the business software applications and systems.
  • Installed many new systems with new databases and software applications.
  • Create user help manuals for existing software applications.
  • Perform pre-installation virus detection n software applications.
  • Train faculty and staff regarding the use of various software applications and driver/codec implementations.
  • Provided technical customer support for Garmin's consumer software applications and PC-enabled GPS products.
  • Supported the installation, use and update processes of Garmin software applications.

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2 Software Applications Jobs

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10. Desktop

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high Demand
Here's how Desktop is used in Software Support Specialist jobs:
  • Create written instruction on complex Software/Hardware diagnostics and configuration issues for internal support on Desktop and Mobile platforms.
  • Complete routine documentation associated with troubleshooting and installation of desktop applications.
  • Implemented desktop management system to provide rapid deployment of software nationwide.
  • Provide end-user technical support for all levels of employees including customers, peers and leadership in relation to desktop applications.
  • Help Desk / Desktop Support provided a high level of customer service while supporting over 400 end users.
  • Provided desktop support for over 600 clients through the Ticketing System, via email/phone or in person.
  • Provided all levels of desktop support for an office of 80 internal users and 5 field staff.
  • Maintain Servers and network desktop with the latest security patches, fixes and maintain Virus software.
  • Provide technical support for all 2,000+ partners and staff and desktop support for 120 employees locally.
  • Network and desktop manager for eight servers and 200 plus Microsoft based desktop computers.
  • Supported Dell desktops and laptops running a mixture of Vista Business and Windows 7 Professional
  • Performed service on client laptops for remote access, and desktop support.
  • Manage Windows Updates and Software deployment via Desktop Central application.
  • Assisted employees with general desktop support and troubleshooting.
  • Provided everyday desktop support to all Citibank clients.
  • Trouble-shoot and repair Network & Desktop equipment.
  • Installed new hardware for DePaul desktops.
  • Provided over the phone support as well a remote access support via remote desktop system Provided database administration maintenance
  • Performed XP rollout on desktops and laptops for client.
  • Installed and maintain scanning software Metafile/Metaviewer software on servers and user desktops as needed.

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11. Setup

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high Demand
Here's how Setup is used in Software Support Specialist jobs:
  • Provided efficient technical support during and after implementation for FTP configurations and setup.
  • Resolve customer support issues, setup new customer installations and configuration of environment.
  • Performed application configuration changes/setups and server maintenance.
  • Install, setup and/or transfer of equipment: computers, printers, faxes, scanners, telephones, etc.
  • Develop technical solutions related to software and setup errors and when needed create or assist in creating workaround procedures.
  • Perform setup and data transfer for IBM Blade Server upgrades, as well as old equipment swap out.
  • Worked with a team to meet IRIUM software project implementation schedules that were setup in Microsoft Project.
  • Provided setup and install support for the MUNIS software package on multiple OS and server environments.
  • Reviewed WAN/LAN system setup for possible issues and provided recommendations for correction and enhancement.
  • Assign passwords and setup email accounts for Faculty, Staff, and Students.
  • Helped users setup networking protocols such TCP/IP for use with applications.
  • Configure and Setup laptops for dual monitor view and more.
  • Assisted with end user systems access setup.
  • Identified error in multicurrency setup and was able to recover approximately $80,000 via billing corrections and documentation.
  • Worked with clients to setup complex tax and financial records using the MUNIS financial software package.
  • Reduced software package distribution time by 75% by implementing installers using Inno Setup.
  • Helped setup the EDI function using ALICorp as our EDI provider.
  • Implemented multiple customized setups of Servers, Printers, Rousers, Hubs, Networking Equipment, and 5080 catia terminals.
  • Prepared Servers Setup and operate the command center for Lync 2013 Voice Migration.
  • Installed and setup Lynch 2013 on Mobile devices (IPhones, IPads, Window Phones, and Android phones.

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1 Setup Jobs

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12. Windows XP

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high Demand
Here's how Windows XP is used in Software Support Specialist jobs:
  • Installed client/server application on Windows Server 2003, 2008 and clients on Windows XP.
  • Downloaded Windows XP pro and all needed drivers to various Dell systems.
  • Provide remote help desk support on software, PDAs and web-based applications for Windows XP Pro environment.

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13. Training Programs

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high Demand
Here's how Training Programs is used in Software Support Specialist jobs:
  • Developed installation and field service training programs.
  • Developed training programs, curricula, documentation and provided group training seminars and one-on-one training to attorneys, secretaries and staff.
  • Created training programs and conducted courses on 3rd party office tools including MS Word, AS/400 Office and PageMaker.
  • Created additional, unique training programs that enhanced employee skills and performance which built a more Expert Support Team.
  • Design, develop, administer PC training program and/or facilitate out-of-house training programs.
  • Assist with the development and delivery software user training programs.
  • Coordinated and implemented formal training programs of the Millennium software.

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14. Internet

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high Demand
Here's how Internet is used in Software Support Specialist jobs:
  • Maintain internet security and internet groups according to company policy and IT Vice Presidents approval.
  • Network and Internet connectivity support.
  • Assist clients with browser configuration on Internet Explorer, Mozilla Firefox, and Google Chrome to optimize the user's performance.
  • Falcon Software division Answer multiple calls received via internet and Data Entry of problems and resolutions into Oracle Software.
  • Provided Tier 1 and Tier 2 telephone and internet based support for; General practice and Oncology physicians.
  • Provide software support (MS Office, internet software, e-mail) to office staff.
  • Provide training to clients in the use of system and applications as related to Internet.
  • Configured and managed websites using Internet Information Services (IIS) for development environments.
  • Advised students, faculty, and staff on software and internet resources.
  • Checked Internet speed to make certain customer is meeting software requirements.
  • Supported Web Browsers are Internet Explorer, Netscape, and FireFox.
  • Use Internet, library resources, networking, etc.
  • Perform updates via the internet to remote customer sites.
  • Coordinated internet training as well as on-site training.
  • Configure software to connect to Internet application servers.
  • Implemented and directed projects for high-level national institutions for bill payment, funds transfer/Popmoney, mobile and internet banking applications.
  • Stabilized environment providing 3270 terminal and local printing capability for independent broker dealers over the internet using Farabi HostFront.
  • Implemented HP Openview Internet Services from the ground up.

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15. Helpdesk

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average Demand
Here's how Helpdesk is used in Software Support Specialist jobs:
  • Supervised, trained, evaluated and mentored work-study students for USM HelpDesk software support operations.
  • Reported to the Information Technology department's Training Director and HelpDesk Manager.
  • Process and post helpdesk productivity reports for internal users, management and state representatives.
  • Provided helpdesk support by troubleshooting and resolving customer software inquires.
  • Integrated helpdesk system with assets management and networking resources.
  • Handle problems and issues that the first and second tier helpdesk support are unable to resolve.
  • Address technical questions, comments and/or concerns through email, switchboard and helpdesk ticketing system.
  • Provided Helpdesk support and technical assistance for all size and type of businesses and nonprofits
  • Tracked and reported case data and resolution via SalesForce (web-based Helpdesk software).
  • Provided helpdesk telephone support for thermal printer line: TSC (Clever).
  • Level 1 Helpdesk support on proprietary Dental Practice Management Software Platform.
  • Performed helpdesk support for desktop, basic administrator and software issues.
  • Set up and trained Helpdesk on Data Archiving system.
  • Provided helpdesk technical support for all internal users.
  • Work with technicians to establish a Campus Helpdesk.
  • Promoted to Software and Mobile Helpdesk.
  • Assisted Helpdesk and Customer Support.
  • Provided helpdesk telephone support for Axicon bar code verification equipment.
  • Designed a helpdesk module within the MEARS software application which automates ticket lifecycle management.
  • Provide Helpdesk support, customer service and troubleshooting for onsite and remote customers.

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16. Active Directory

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average Demand
Here's how Active Directory is used in Software Support Specialist jobs:
  • Added users and networked printers on to Active Directory and assigned individual and group policy privileges as well as roaming profile.
  • Integrated Apple OS X into Windows Active Directory, providing Apple users with a secure connection to PHH's network.
  • Managed users and computers in Windows 20003 Active Directory per guidelines of IT director.
  • Worked in Active Directory daily to verify user group permissions and password changes.
  • Designed LDAP queries in Active Directory and SQL queries for the MEARS database.
  • Provide Windows Active Directory Level 2 Support - managing Shares, User Permissions.
  • Configure, maintain and update Best Business Products Active Directory and business applications.
  • Created user accounts and provisioned group level access using Active Directory.
  • Created, configured and maintained user accounts in Active Directory.
  • Created users, move expired users in Active Directory.
  • Maintained active directory on Microsoft Windows 2003 servers.
  • Used Active Directory to manage network users.
  • Managed Users and Groups in Active Directory.
  • Set up users in Windows Active Directory.
  • Worked with IBM systems, Active Directory, Blackberry Server and Avaya Phone support.
  • Updated active directory to reflect new permissions to be granted.
  • Use Tivoli and Netmeeting for remote access, Element for software distribution and Active Directory to configure user's accounts.
  • Prepare Active Directory Setup audio/video conferences using Lync 2013.
  • Build, maintain, troubleshoot and manage Windows and Novell servers Comfortable with both Active Directory and Novell Networks
  • experience with Active Directory and Microsoft Exchange for creating/updating/disabling team member accounts Assist with troubleshooting wireless networks Working knowledge with Citrix/EMR.

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17. Suite

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average Demand
Here's how Suite is used in Software Support Specialist jobs:
  • Configured SuiteSolutions software to accommodate changing business needs.
  • Designed and implemented software training for employees (E-mail, electronic faxing, and Microsoft Office Suite tools).
  • Utilized skills in Microsoft Client/Server, operating systems, interface with multiple databases, and Microsoft Office Suite.
  • Implement and configure the RJS Software suite of products and train new clients on how to use it.
  • Helped create and maintain the Unit Test suite for source code gated check-ins and regression testing.
  • Supported programs included Customer Information Management, Sales Initiation Suite, and the Agency Notification System.
  • Trained new and existing users on the effective use of the software suite.
  • Installed and supported all Win 95 workstations utilizing Lotus SmartSuite 3.1.
  • Used the GL Suite configuration interface to use XPath and SQL commands to create screens and report outputs.
  • Collaborate with customers and IT staff to add additional functionality to software suite.
  • Monitored software license compliance via the LANDesk Management Suite - avoided potential fines.
  • Managed OS X software deployments using Casper Suite.
  • Managed calls and resolutions using Netsuites CRM system.
  • Net Suite ticketing system).
  • Served as primary support for five Compaq Proliant based Novell 4.11 file and application servers running Microsoft Office Suite products.
  • Create users databases and logins for their E-housecalls app using SQL management suite 2012.

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1 Suite Jobs

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18. User Accounts

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average Demand
Here's how User Accounts is used in Software Support Specialist jobs:
  • Created and administered new user accounts, passwords, and privileges/rights as assigned and directed by system administrator.
  • Created user accounts for approved and security cleared employee to have limited access to classified computers.
  • Set up new user accounts.
  • Create User accounts & Set Permissions in Isistrac.

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19. Unix

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average Demand
Here's how Unix is used in Software Support Specialist jobs:
  • Fixed automobile dealer communication systems using networking settings and Unix commands.
  • Maintained a proficient hands-on working knowledge of UNIX and Windows platforms, database and application environments, and networking.
  • Identified needs of clients and custom designed 3rd party relational data base information systems on Unix based platforms.
  • Tasked with all UNIX and Windows/NT help desk responsibilities, during non-duty hours with minimal System Administrator support.
  • Performed diagnostics and trouble shooting on UNIX, NT, Oracle and MS SQL Server based applications.
  • Provided client/server customer support and assisted system administrators as needed on VAX/ VMS and Unix platforms.
  • Provided technical software phone support on both UNIX and Windows platforms for over 700 clients.
  • Worked with AIX, SCO and HP versions of Unix along with various Windows versions.
  • Used VI editor for modifications and basic Unix commands for maintenance.
  • Provided TCP/IP technical support on MVS UNIX System Services product.
  • Helped clients run SQL reports and provided Unix support.
  • Provide phone support for Lowes proprietary Genesis software a Unix/AIX based software.
  • Shift Lead RAF Menwith Hill Station, England Directly responsible for the proper operation of numerous VAX/VMS and UNIX based systems.

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20. End User

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average Demand
Here's how End User is used in Software Support Specialist jobs:
  • Assist with installation and maintenance of tablets/Cellphones/computers/Assist in shipping tablet computers to end users.
  • Facilitated problem-solving between end user and development staff
  • Provide support to end users relating to hardware and software, computer applications, LAN components.
  • Solved software problems for end users as well as performed diagnosis of hardware problems.
  • Created technical support and training documentation for end users and employees.
  • Instructed supervisors and end users on use of software and equipment.
  • Provided training and technical Support to System Administrators and end users.
  • End User Software Support for ProMed Practice Management Clients.
  • Provided quality support to end users of bank software.
  • Provided training to the end user when needed.
  • Trained end users on software and hardware use.
  • Deploy software to end users and train users.
  • Supported end users for software and hardware.
  • Created instructional material for end users.
  • Supported Corporate IT and end users.
  • Acted as L1 and L2 end user support.
  • Assisted end users and resellers (VAR) with all software related questions and upgrades.
  • Created documents to enhance end user software training and updated online software manuals.
  • Managed admin rights for end users via Viewfinity.
  • Created Citrix plan and support for NOC and End User Computing Teams to support and troubleshoot Citrix Level 1/2 issues

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4 End User Jobs

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21. Proprietary Software

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average Demand
Here's how Proprietary Software is used in Software Support Specialist jobs:
  • Provided customer technical support for PlanSoft's proprietary software via telephone or electronically.
  • Provide remote application support for proprietary software supporting the media sales industry.
  • Verify operation between proprietary software and Microsoft Windows NT/2000 Professional.
  • Tested a variety of proprietary software packages and applications.
  • Setup/installed computers/networks with THEOS operating system and proprietary software.
  • Debugged and tested proprietary software.
  • Provided remote technical support for proprietary software running on Windows 95/98 and DOS via telephone and remote control.
  • Supported the entire line of third party and proprietary software and applications on a word processing platform.
  • Provide support for highly complex, proprietary software and work with development team to facilitate defects.
  • Participated in testing PlanSoft's proprietary software, analyzing and recording the results.
  • Configured proprietary software to integrate with MS Office and local and network printers.
  • Provided proprietary software support by assisting in drills, responses and training.
  • Provide tier one support for the proprietary software supplied by my employer.
  • Train new and existing clients on our proprietary software.
  • Trained end-users how to use proprietary software Provided exceptional support to end-users.
  • Debug and maintain builds and Wunder-Bar devices on-siteforWunder-Barassociates Provided technical support to customers on proprietary software and applications.

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22. OS

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average Demand
Here's how OS is used in Software Support Specialist jobs:
  • Generated corporate-wide form-based templates for Microsoft Office applications.
  • Provided escalated Customer systems OS and application software support
  • Presented design software demos at Gerber Scientific Headquarters.
  • Created hospital badge templates using Microsoft Publisher.
  • Provided business process solutions as well as technical and user support to the corporation across broad industry and market sectors.
  • Converted all hospital forms to a standard format that can be filled out onscreen using OmniForm.
  • Implemented 3-way match across 65 companies improving control over vendor shipping and/or pricing errors.
  • Created FileMaker Photo Tracking Solution used by BGMP to track Scanned Photos from Archive.
  • Communicate cost of support for bugs or poorly designed features to project managers.
  • Diagnose and repair hardware malfunctions on all products on site or via telephone.
  • Led team to win the Microsoft Partners Excellence of the year award.
  • Intuit Tax Support Specialist assisted CPA clients with ProSeries software issues.
  • Named 2011's Most Acquisitive Company by the Wall Street Journal.
  • Performed question diagnosis while guiding clients through step-by-step solutions.
  • Obtain general understanding of OS and application operations related to company offered services.
  • Produce promotional videos and add animations using camtasia.
  • Worked across three departments: Software, iQue, and 2nd tier Mobile support.
  • Provide diagnostics and repair of hardware malfunctions of customer systems onsite or via telephone.
  • Update case notes, email, or close ticketed cases via Salesforce.
  • Created and administered Trident and Cognos network accounts.

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23. VPN

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average Demand
Here's how VPN is used in Software Support Specialist jobs:
  • Created and maintained VPN connectivity for hospitals and software developers.
  • Supported over 1000 laptops, setting up VPN connections, installing apps, and training.
  • Connect to client system via VPN as needed in order to work directly on software.
  • Imaged desktops and laptops, configuring network resources, VPN, printer connectivity and software.
  • Connected via VPN to troubleshoot client problems.
  • Configured VPN network connections for remote clients.
  • Log in to customer sites via VNC, RDP, VPN.
  • Utilize VPN and RDP to connect to customer s servers to troubleshoot issues or assist with maintenance.
  • Worked closely with field techs to facilitate a smooth work load Supported VPN Client
  • Provided help desk and software support on stand alone units as well as network and VPN servers.
  • Worked with VIP Remote users to setup, configure, and troubleshoot SSL VPN connection with Citrix.

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24. Software Products

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average Demand
Here's how Software Products is used in Software Support Specialist jobs:
  • Provide information regarding implantation and functionality of all QSD end-user software products.
  • Installed and configured EMC Software products and implemented customized scripting solutions.
  • Trained employees on many software products that were deployed, including a new IP Phone system with integration to Office 2007.
  • Formulated comprehensive training regimen, manuals, tip guides, and tools for scanner and OCR software products.
  • Trained on software products for AG and Grain Industry, including accounting package.
  • Research and test potential new software products to fit growing business needs.
  • Provide support to clients by providing instructions about many software products.
  • Provide excellent customer service to clients using company software products.
  • Provided Crystal Reports support for all CPA software products/platforms.
  • Coordinate set up and training on new software products.
  • Supported four of CCH's many tax software products.
  • Identified potential future issues based on past and present system performance Participated in the development and implementation of software products.
  • Provided technical support and training for the entire line of Glencoe educational software products.
  • End user trouble shooting and client support Installation and maintenance of software products Routine maintenance of SQL databases
  • Support the use of proprietary riteSCAN barcode software products, software install issues.

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3 Software Products Jobs

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25. POS

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average Demand
Here's how POS is used in Software Support Specialist jobs:
  • Submit proposed solutions to basic issues in knowledge base and internal/external documentation.
  • Interfaced with data repository in handling various levels of classified documentation.
  • Promoted to Resource and Response Center Manager due to project leadership and outstanding commitment to positive customer experiences.
  • Provided key feedback to engineering personnel regarding success or failure of test procedures and possible solutions.
  • Worked on-site to implement go-live, and support for post go-live of the EHR system.
  • Respond with a positive attitude while working in an environment of high volume calls.
  • Assessed, managed, and documented internal training needs for specific job positions.
  • Diagnosed possible software bugs and recreate, escalate to the programming department.
  • Manage Clients 4690 Controllers and POS (Point of Sale) registers.
  • Maintained a positive customer experience no matter what the issue.
  • Perform IT consultant duties and assist the salesmen with their proposals
  • Logged each call for tracking and statistical purposes.
  • Composed and filed reports on all activities.
  • Installed POS software and equipment.
  • Actualized product positioning onboarding training program for sales account executives.
  • Created several Access ODBC linked databases for tracking and inventory purposes, and for querying various SQL servers and databases.
  • Ensured timely incident resolution with tickets through Service Desk Express ticketing system, maintaining highest possible service level.
  • Assisted sales teams in West Africa in responding to RFPs and making proposals for prospective customers.
  • SOW Validation - Statement of Work Validation - Sales support for a proposed projects.
  • Participate in pre- and post- implementation reviews.

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1 POS Jobs

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26. QA

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average Demand
Here's how QA is used in Software Support Specialist jobs:
  • Provided support to 5,000 field users and directly assisted the BS Department, QA Department and the Help Desk.
  • Spearheaded manual & remote QA testing on Windows / Oracle operating systems and platforms.
  • Assisted the QA team by testing and debugging the software for upcoming releases.
  • Managed QA Team in execution of User Interface testing and data validation testing.
  • Created escalations if needed to development or the QA team.
  • Performed some QA testing for software updates/revisions.
  • Performed QA on new versions of software.
  • Tested AMAT's and other income charges for A/R2 in QA.
  • Worked with customers to gather requirements and analyze data to write customer specific reports using Qantel SCRPG software.

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27. ERP

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average Demand
Here's how ERP is used in Software Support Specialist jobs:
  • Maintained data specifications, analysis, documentation, reporting, and interpretation of data maintained in system databases.
  • Provided advanced troubleshooting and problem resolution to endpoint and customer issues with enterprise systems.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Created scripts for enterprise management report extractions.
  • Create interpersonal relationships and effectively communicate with end users as well as with local, regional, and global support teams.
  • Manage support cases for over 18 enterprise clients including defect identification, configuration changes, and Microsoft SQL code analysis.
  • Provided technical computer and software support for Intuit QuickBooks Enterprise software and some of its related applications.
  • Interpreted, evaluated, and resolved inquiries pertaining to the functional operation of the installed software product.
  • Provide external end user client support on De La Rue's Enterprise Cash Management software solutions.
  • Maximize use of hardware and software by training users; interpreting instructions; answering questions.
  • Conducted classroom training for end-users on ERP software, report writers and database applications.
  • Created and modified reports in MS Word, PowerPoint, and Excel.
  • Lead enterprise support for self checkout hardware and software.
  • Created PowerPoint sales presentations for corporate board meetings.
  • Reviewed current ERP system for potential solutions.
  • Account management of enterprise systems.
  • Respond to support inquires and escalate to outside consultants to resolve ERP Software for SYSPRO installs and technical issues.
  • Provided high-level technical Premium Support to a specific customer base for all aspects of Maximo Enterprise.
  • Interpreted SQL Server Profiler traces.
  • Provided server and desktop support for MS Word, MS Excel, MS Project, MS Access, and MS Powerpoint.

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28. Citrix

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average Demand
Here's how Citrix is used in Software Support Specialist jobs:
  • Managed user portals and applications via PowerTerm, a Citrix-like application.
  • Advanced problems required using Citrix GoToAssist.
  • Provided technical and functional support for NextGen EPM (practice management) software and delivered technical training via Citrix.
  • Managed all network printers by installing, configuring, ensuring capability with Citrix and AS400.
  • Supported over 100 in house Citrix users.
  • Traveled to sites of professional practices to train staff and give seminars, conducted web seminars via Citrix gotomeeting software.

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29. Software Packages

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average Demand
Here's how Software Packages is used in Software Support Specialist jobs:
  • Maintained expertise in a variety of specialized application software packages.
  • Instructed faculty in use of university supported software packages.
  • Install and maintained university software packages.
  • Debugged software packages, verified robotic alignments and performance optical testing on Abbott s CCX, EPX and Spectrum systems.
  • Performed diagnostic troubleshooting, supporting Windows OS, Apple OS X, MS Office and various other software packages.
  • Installed specified software packages such as operating systems, word processing and spreadsheet programs into computer.
  • Involved in training of end users on various software packages, including development of course materials.
  • Assisted with the installation of software packages on end user PCs and patch deployment.
  • Research and suggest software packages to create a more productive work environment.
  • School district and BOCES conversions to WinCap from other financial software packages.
  • Educated corporate clients on how to use OneSource accounting software packages.
  • Created system images, software packages, and driver packages.
  • Tested and developed features for new and existing software packages.
  • Provided support on numerous software packages used by the college.
  • Perform installation and training on new software packages.
  • Support several software packages on MacIntosh.
  • Trained staff to use software packages.
  • Provide helpdesk support for POS and Accounting software packages.
  • Supported customers using various software packages, including Smart, Peachtree, WordPerfect, Lotus, and dBase.
  • Test and report on Garmin Express and other Garmin software packages.

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2 Software Packages Jobs

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30. Client Support

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low Demand
Here's how Client Support is used in Software Support Specialist jobs:
  • Provide client support for manufacturing software application.
  • Provide comprehensive client support and assistance to over 200 districts using the WinCap School Software for Finance/HR.
  • Provided direct client support over phone and direct connection software such as Go-to-Assist and WebEx.
  • Perform direct client support relating to the operation of the QI Project patient module system.
  • Provided client support on medium to complex issues.
  • Provide client support to IT staff at various government agencies using Accela's products.

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31. Technical Assistance

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low Demand
Here's how Technical Assistance is used in Software Support Specialist jobs:
  • Generated daily and weekly activity reports, which provided on-demand job scheduling technical assistance for global users.
  • Administered technical assistance via telephone and dial-up connection to customers systems.
  • Provide software support/technical assistance to client users.
  • Provided technical assistance and support for incoming queries and issues related to software, walking customers through a problem solving process.
  • Provide Software technical assistance and support; troubleshoots and resolves system hardware, software, and communications failures and conflicts.
  • Supported team members and customer base with technical assistance and mentoring to ensure a high level of customer satisfaction.
  • Supported Clients IIS environments and browser issues Provide guidance and technical assistance to other Client Support Specialists.
  • Acted as a liaison between customers and suppliers to provide technical assistance and resolve product-related problems.
  • Provide technical assistance and support for incoming queries and issues related to the software.
  • Provided Technical assistance in a calm and effective manner.
  • Provided technical assistance and resolved computer issues for clients.
  • Provided technical assistance and training to clients.
  • Tested client data conversion process and customization projects Provided application and technical assistance to assigned Technical Contacts
  • Key Results: Provided technical assistance to electronic medical record users via doctor offices and medical labs.
  • Provide excellent technical assistance with trouble shooting stand alone/wireless terminals, software, VAR and lan/wan networking.

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32. Software Training

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low Demand
Here's how Software Training is used in Software Support Specialist jobs:
  • Delivered end-user software training for Microsoft Office, time-tracking software, document management software and other applications.
  • Prepare accounting software training documentation and assist with software training of personnel.
  • Developed procedure and training materials and facilitated user software training.
  • Conducted training courses on site as well as traveling to customer sites for software training.
  • Designed and maintained custom LMS used to maintain training records for all software training.
  • Traveled to customer site for new customer installation and software training.
  • Assist customers with software training, troubleshooting, and problem solving.
  • Conduct formal and informal computer and software training for agency staff.
  • Performed on-site software training, installations, and preventive maintenance.
  • Maintained software product online knowledgebase Provided virtual software training and technical support Developed and maintained online software documentation

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33. Trouble Tickets

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low Demand
Here's how Trouble Tickets is used in Software Support Specialist jobs:
  • Monitored database for trouble tickets to guarantee order resolution.
  • Managed trouble tickets remotely utilizing Chat, WebEx, Phone, and Email.
  • Managed, tracked, and followed up on help desk trouble tickets.
  • Monitored processes and managed complex trouble tickets for timely and consistent results.
  • Created trouble tickets using Remedy.
  • Worked on Helpdesk, creating trouble tickets.

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34. Html

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low Demand
Here's how Html is used in Software Support Specialist jobs:
  • Gained working knowledge of HTML, CSS, Sublime Editor, Kate Editor, MySQL Workbench, Git repository, GitLab.
  • Code the initial template using HTML, CSS and JavaScript for in-house CMS for clients on a daily bases.
  • Applied HTML editing to online patient forms to improve content and ease of access.
  • Worked with basic Java, SQL and HTML in college curriculum.
  • Handled HTML, Content Management Systems and networking concepts such as DNS, SSL certificates, and etc.
  • Designed & created a client-use HTML document for linking to support sites.
  • Created HTML based content for Information Services subweb
  • Installed and customized HTML, Silverlight websites in IIS and maintained windows server integrity.
  • Created and maintained company web site from self-taught html practice.

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1 Html Jobs

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35. Problem Resolution

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low Demand
Here's how Problem Resolution is used in Software Support Specialist jobs:
  • Provided thorough support and problem resolution for customers.
  • Monitored the effectiveness of problem resolution.
  • Travel within the US to district and field offices to provide problem resolution, application training, and general software support.
  • Earned a strong reputation for ability to quickly respond to client issues and resolve complex problems without requiring higher-tier problem resolution.
  • Document all security policies, incidents, problem resolutions related to the software and operation procedures.
  • Provide problem resolution, desk side application training, and general support to corporate employees.
  • Create and maintain documentation to assist in future problem resolution.
  • Assist in the evaluation and problem resolutions.
  • Write problem resolutions for software problems.

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2 Problem Resolution Jobs

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36. CRM

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low Demand
Here's how CRM is used in Software Support Specialist jobs:
  • Researched and troubleshot client technical issues; documented/tracked problems in JDS CRM system.
  • Converted both in-house and co000mpetitor databases to our CRM database schema.
  • Provided end-user training of various CRM tools and modules.
  • Entered customer notes into SalesLogix and Microsoft CRM.
  • Supported multi-platform consumer loyalty CRM software, used by major retailers domestically & internationally for targeted marketing and consumer analysis.
  • Responded in a timely manner to customer's Software issues and logged all calls in MicrosoftCRM.
  • Created and executed test cases for proprietary retail CRM, targeting and analytics software.
  • Maintain and trouble shooting for internal management system (Siebel CRM) Technical Support for IBM internal customers in AP south area

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2 CRM Jobs

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37. Level Support

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low Demand
Here's how Level Support is used in Software Support Specialist jobs:
  • Provide initial support, and resolves simple and basic issues utilizing established protocols or escalate to 3rd level support.
  • Conduct extensive systems testing to identify and/or isolate technical issues which may require Third Level support.
  • Provide upper level support to call center staff for client software and procedural issues.
  • Provide senior level support for 150 plus users throughout the United States and Canada.
  • Provided 2nd level support to assist customers and technicians with difficult technical issues.
  • Provided 2nd level support on software and hardware issues to employees of IMSG.
  • Provided second-level support for problems not resolved by the Service Help Desk.
  • Provide 1st level support through face to face, Phone, or E-mail.
  • Manage 5 first level support staff and perform first and second level support functions including working with various vendors .
  • Provided third level support for the 10 members of the expanded Oc help desk team.
  • Provided first and second level support for all Oc Wide Format hardware and software.

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38. Linux

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low Demand
Here's how Linux is used in Software Support Specialist jobs:
  • Created new user access and accounts using LINUX (RedHat).
  • Assisted with maintenance of RHEL6 and Ubuntu Linux servers.
  • Install SQL 2000, 2005, and Linux Servers for customers.
  • Involved to migrated code in such a way to support both Linux and Solaris.

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39. Mac

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low Demand
Here's how Mac is used in Software Support Specialist jobs:
  • Created extensive and complex macros for individual/department users.
  • Organized and maintained client files; prepared budgets, created templates, macros, presentations, contracts and proposals documentation.
  • Transferred data from new customer s old systems to their new Macs and walked them through what was done.
  • Tracked and confirmed resolution of issues for all client server applications used globally by Macy's Inc.
  • Provide Level 3 Support for about 450 active Macintosh computers; including establishing Deployment images and protocols.
  • Provide phone support to pharmacists and pharmacy technicians for the Linux-based RX30 pharmacy management system.
  • Maintained internal Support Lab, including virtual machines, workstations, and all peripherals.
  • Used Virtual Machines to recreate customer issues and document bug fixes for software engineers.
  • Provide customer support for MAC on assigned account within the US and International locations.
  • Developed custom reports and queries in Excel; charts, macros, OLE
  • Migrate user profile and data from legacy machine to the new machine.
  • Help pharmacy owners/managers run financial reports and keep track of inventory.
  • Develop ENOVIA Customization and macros on AIX / Windows Systems.
  • Provided image support using Ghost for lab machine renewals.
  • Serve as Network Administrator of student MAC labs.
  • Worked with Hospital and Pharmacy Administrators on deployment and implementation issues of hospital wide automation system.
  • Manage the help desk for company-wide ERP support on Macola software for this manufacturer of portable military shelters.
  • Answered second level software calls for color printers on Mac, PC, and Novell environments.
  • Miss Howery maintained the Man-Machine Interface database on a DEC TOPS-20 system using ACCENTR.
  • Key Achievements Provided Telephone and on-site imaging support for 13 Macintosh and 12 IBM software applications.

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40. Knowledge Base

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low Demand
Here's how Knowledge Base is used in Software Support Specialist jobs:
  • Maintain exceptional documentation of entire work resource information along with utilizing and updating the corporate knowledge base.
  • Provided end-user support for proprietary company software, maintained and produced content for internal knowledge base.
  • Produce and maintain electronic documentation including Standard Operating Procedures and Knowledge Base Solutions / Articles.
  • Created technical support knowledge based articles for Adobe Acrobat, and the PDF file format.
  • Develop knowledge base articles for end users which are viewed the company website.
  • Research and implement a Help Desk/Trouble Ticket tracking system with internal knowledge base.
  • Created best practices documentation for an internal knowledge base and customer use.
  • Formulated and edit technical user specification manual (Knowledge base).
  • Update tickets, client info, and knowledge base documents.
  • Maintained company online user support forums and knowledge base articles.
  • Maintained a knowledge base for support tickets and standard procedures.
  • Logged calls using Remedy, Sales Force, and Parature Ticketing System and use Knowledge Base to resolve issues.

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41. PCS

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low Demand
Here's how PCS is used in Software Support Specialist jobs:
  • Performed quality assurance testing of updates to PCS Fleet Management application.
  • Analyzed, diagnosed, estimated and repaired USM-owned computers (Macs & PCs), printers, scanners and other peripherals.
  • Followed the documented Remote Incident Management Process, perform Level I technical troubleshooting with end-users of PCs and retail point-of-sale devices.
  • Maintain working knowledge of Medical Specialties billing requirements (including codes CPT, ICD-9CM, HCPCS) 4.
  • Installed, replaced and configured hardware components on PCs, laptops, printers and other peripherals.
  • Installed Novel networks, assembled cables & PCs, and provided training for our off-site customers.
  • Interfaced PCs to Hospital Instrumentation Systems.
  • Perform scheduled maintenance on PCs.
  • Provided troubleshooting support for PCs and laptops Responsible for installation, configuration and updating software

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42. Software Updates

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low Demand
Here's how Software Updates is used in Software Support Specialist jobs:
  • Manage system software updates; enable and configure system options, work with clients to facilitate AR follow up.
  • Debugged system errors and implement monthly software updates using PowerBuilder on the Windows NT operating system.
  • Provide updated documents to customers upon implementation of software updates Timely response times for getting issues resolved for customers.
  • Assisted clients in the install of software updates.
  • Install software updates, patches and customizations.

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43. LAN

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low Demand
Here's how LAN is used in Software Support Specialist jobs:
  • Maintained second tier call queue and supported first tier support staff by providing action plans and handling first tier call escalations.
  • Defined a project plan and kept the implementation on schedule with any risks identified and communicated to clients and executive sponsors.
  • Interact with other Technical areas as needed to resolve Hardware/Software Problems, and plan installations of new workstations.
  • Plan, coordinate, and facilitate remote software upgrades and training for existing clients.
  • Executed manual and automated test plans, assisted in construction of test scripts.
  • Help customers with balancing of the different modules they use in the software.
  • Issue Release Notes externally three days prior to the planned release date.
  • Consulted and planned with department heads for hospital policies and best practices.
  • Plan, coordinate, and facilitate new client software installs and training.
  • Respond to escalated calls placed by customers to the Atlanta Support Center.
  • Worked as a liaison between the Plan and providers on EDI issues.
  • Assisted teachers with online course planning, design, and implementation.
  • Trained and mentored 6 new hires on test planning and execution.
  • Participate in planning sessions regarding hardware, software and application changes.
  • Assist with checks and balances of a budget of 500 million.
  • Improved performance through network planning and layout.
  • Address any and all TCP/IP, CISCO, SAN, LAN/WAN issues that may arise.
  • Serve as a liaison to technology service providers when analyzing system performance, diagnosing issues and planning for future changes..
  • Maintained firm web site and intranet content using industry standard languages and development tools.
  • Facilited the process for the Diasater and Recovery plan for these Rates applications.

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44. Novell

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low Demand
Here's how Novell is used in Software Support Specialist jobs:
  • Network and application program troubleshooting, including Novell 3.12 and GroupWise 4.x.
  • Assisted in maintenance of 80 node Novell LAN, laptops and PC's
  • Assisted in Networking Setup Using Novell & NT Networking Schema.
  • Provided NT and Novell Administration for over 2000 plus users.
  • Provided corporate training on Novell and Microsoft.
  • Engaged in installations and setup of Dynamics software in varying network environments including Novell Netware, and Windows NT.
  • Help Desk support for Sega gaming hardware Help Desk support for Novell Personal NetWare
  • Worked with Novell, lantastic, Win31 and Win95 network
  • Installed and supported all Novell Netware 3.x servers.

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45. Sharepoint

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low Demand
Here's how Sharepoint is used in Software Support Specialist jobs:
  • Designed/administered/trained on new features of SharePoint to expedite transition.
  • Created project management system within SharePoint for Software Services team and provided training to Software Services technicians on its use.
  • Provided second level desktop support, managed printers, and processed SharePoint requests.
  • Develop policy, procedure, electronic forms, knowledge base article, Sharepoint documents and any other documents as needed.
  • Create and maintain Technical Documents to be used by our Support Technicians and make available on Company SharePoint Servers
  • Entrusted with the Bank's document management systems these included but were not limited to iManage and SharePoint.
  • Created procedure manuals to support end users in the SAP processes; posted on company SharePoint Workspace.

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46. Software Upgrades

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low Demand
Here's how Software Upgrades is used in Software Support Specialist jobs:
  • Managed software upgrades for RedDot products through multiple product releases with transparency to business users and no unscheduled interruption in service.
  • Performed new installations and software upgrades at remote sites as well as on local desktop and laptop computers.
  • Worked with a team to deploy major software upgrades to staff and faculty computers.
  • Performed Beta testing on software upgrades and documented the results of my findings.
  • Serve as medical group project manager for software upgrades including ICD-10 code implementation.
  • Assisted software engineers, technical teams with manufacturing systems and software upgrades.
  • Interact with developers to manage software upgrades and other long-term issues.
  • Manage existing and new product software upgrades, implementation and support
  • Implemented software upgrades for proprietary payroll and HR software.
  • Handle Software and Software upgrades per customer request.
  • Schedule and maintain appointments to complete software upgrades.
  • Maintain and deploy firmware and software upgrades.
  • Coordinate software upgrades with clients.
  • Provide Documentation, QA Test Cases for new releases and software bug fixes Facilitate /Configure software upgrades.

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47. Computer Software

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low Demand
Here's how Computer Software is used in Software Support Specialist jobs:
  • Installed and maintained computer software programs in accordance with installation instructions and maintenance specifications.
  • Receive telephone calls and email from users having problems using computer software or inquiring how to use specific applications.
  • Answered user's inquiries regarding computer software and hardware operation to resolved problems.
  • Worked with complex computer software relating to telephone companies.

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48. Computer System

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low Demand
Here's how Computer System is used in Software Support Specialist jobs:
  • Achieved computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.
  • Ensured systems working correctly by performing computer system upgrades, maintenance, backup, and recovery.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Assisted users to set up computer system and basic training on Outpatient software systems.
  • Evaluated expansions or enhancements by studying work load and capacity of computer system.
  • Install, integrate, and configure new computer systems and hardware for clients.
  • Installed computer systems for small business clients.
  • Performed outstanding customer service to KeyTrak computer systems customers worldwide Documented procedures and all troubleshooting steps
  • Help Desk phone support Resolve problems with installations & setups of intelligent workstations & microcomputer system platforms utilizing OS & 2.
  • Worked with a large range of relevant multi-user computer systems, applications, software and equipment.
  • Managed back up of Swearingen Software computer systems.
  • Miss Howery's responsibilities included operations and file maintenance on the VAX 11/780 computer system and the IBM timesharing system.

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49. EDI

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low Demand
Here's how EDI is used in Software Support Specialist jobs:
  • Supported end-users with a job scheduling application, which required immediate action to execute jobs in a production and development environment.
  • Presented instructional lessons to medical staff of diverse skill levels, related to application features and functionality.
  • Provided Chicago area and Northwest Indiana support for Pre-Scribe, a PC based prescription refill software product used by medical clinics.
  • Provide technical support to internal sales department, (DME) durable medical equipment suppliers, doctors, and patients.
  • Acted as a resource for information on concepts, practices, and procedures within the medical software field.
  • Coordinate client conversions from ProMed Systems software to Medical Manager Software, between NY and CT offices.
  • Monitor intermediate tables that were created and build strategy to archive data to reduce database size.
  • Mainstreamed and organized the high volume entry of electronic medical claims and patient records.
  • Implemented and trained on Fox Meadow's Medical Practice Management Software.
  • Review, edit and contribute to the development of training material.
  • Direct customer support for financial, medical and office applications.
  • Provided second-level technical phone support and EDI issue resolution.
  • Consulted with editorial and marketing on new product releases.
  • Validate content of installers and test all edits.
  • Edited files with AE editor and VI editor.
  • Handled returns and credit of product returns.
  • Experience with ANSI 4010 and ANSI 5010 EDI Specification.
  • Insure successful project completion, exceeding client expectations and continually building strong client relationship.
  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
  • Train and support the operations management software needs of 100+ public and commercial media clients.

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50. Training Manuals

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low Demand
Here's how Training Manuals is used in Software Support Specialist jobs:
  • Create Standard Operating Procedures and training manuals for AutoCAD, Web Central, OSIS and ARCHIBUS.
  • Created training manuals and how-to videos; Trained users of all levels corporate wide.
  • Created support documentation and training manuals for internal software from scratch.
  • Developed and implemented training manuals and user guides for software.
  • Organized SIMON training manuals and materials for sales reps.
  • Write or revises user training manuals and procedures.
  • Traveled to client sites for installations and initial training phases Developed training manuals for Accounts Payable Software.
  • Created Training manuals for different departmentsof the Health Division including Mental Health, Dental and Medical.

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Software Support Specialist Jobs

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20 Most Common Skills For A Software Support Specialist

Hardware Issues

22.7%

Technical Support

12.1%

SQL

8.6%

Database

7.5%

Remote Access

6.8%

Customer Service

6.1%

Troubleshoot

5.8%

Phone Calls

3.9%

Software Applications

3.8%

Desktop

3.5%

Setup

3.3%

Windows XP

2.9%

Training Programs

2.1%

Internet

1.9%

Helpdesk

1.8%

Active Directory

1.7%

Suite

1.6%

User Accounts

1.4%

Unix

1.4%

End User

1.3%
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Typical Skill-Sets Required For A Software Support Specialist

Rank Skill
1 Hardware Issues 17.9%
2 Technical Support 9.5%
3 SQL 6.7%
4 Database 5.9%
5 Remote Access 5.3%
6 Customer Service 4.8%
7 Troubleshoot 4.5%
8 Phone Calls 3.1%
9 Software Applications 3.0%
10 Desktop 2.8%
11 Setup 2.6%
12 Windows XP 2.3%
13 Training Programs 1.6%
14 Internet 1.5%
15 Helpdesk 1.4%
16 Active Directory 1.3%
17 Suite 1.3%
18 User Accounts 1.1%
19 Unix 1.1%
20 End User 1.0%
21 Proprietary Software 1.0%
22 OS 0.9%
23 VPN 0.9%
24 Software Products 0.9%
25 POS 0.9%
26 QA 0.9%
27 ERP 0.8%
28 Citrix 0.8%
29 Software Packages 0.8%
30 Client Support 0.8%
31 Technical Assistance 0.7%
32 Software Training 0.7%
33 Trouble Tickets 0.7%
34 Html 0.7%
35 Problem Resolution 0.7%
36 CRM 0.7%
37 Level Support 0.7%
38 Linux 0.7%
39 Mac 0.7%
40 Knowledge Base 0.7%
41 PCS 0.6%
42 Software Updates 0.6%
43 LAN 0.6%
44 Novell 0.6%
45 Sharepoint 0.6%
46 Software Upgrades 0.6%
47 Computer Software 0.5%
48 Computer System 0.5%
49 EDI 0.5%
50 Training Manuals 0.5%
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33,790 Software Support Specialist Jobs

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