Explore Jobs
Find Specific Jobs
Explore Careers
Explore Professions
Best Companies
Explore Companies
What is a software support technician and how to become one
As a Software Support Technician, you are responsible for solving software issues, diagnosing related system failures, and writing resolution reports. You will also assist the system engineer in the optimization, development, and configuration of networks. You may be tasked with the installment of upgrades and patch updates. You will need to have great communication, problem-solving and interpersonal skills.
Along with these skills, you will need a customer-friendly attitude, customer service ability, patience, and the ability to work in a team environment. You need a technical understanding of the hardware and software of the systems you are supporting. Also, you will need a bachelor's degree in IT support, computer science, and other computer-related classes and a few years of experience as a support technician. You will also be tasked with knowing the software you are supporting. As a Software Support Technician, you can expect to make a median salary of $45,000 per year.
What general advice would you give to a Software Support Technician?
Kate Marek Ph.D.
Director and Professor, Dominican University
Avg. Salary $79,670
Avg. Salary $59,228
Growth Rate 10%
Growth Rate 0.3%
American Indian and Alaska Native 0.41%
Asian 12.44%
Black or African American 10.60%
Hispanic or Latino 16.53%
Unknown 5.40%
White 54.62%
Genderfemale 26.18%
male 73.82%
Age - 41American Indian and Alaska Native 3.00%
Asian 7.00%
Black or African American 14.00%
Hispanic or Latino 19.00%
White 57.00%
Genderfemale 47.00%
male 53.00%
Age - 41Stress level is high
7.1 - high
Complexity Level is challenging
7 - challenging
Work Life balance is good
6.4 - fair
Newest jobs for Software Support Technician in Ashburn, VA
Receive alerts for the newest job postings.
Software Support Technician career paths
Key steps to become a software support technician
Explore software support technician education requirements
Start to develop specific software support technician skills
Skills Percentages Customer Service 13.89% Troubleshoot 9.71% Java 6.72% Database 6.27% Phone Calls 4.77% Complete relevant software support technician training and internships
Accountants spend an average of 3-6 months on post-employment, on-the-job training. New software support technicians learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a software support technician based on U.S. Bureau of Labor Statistics data and data from real software support technician resumes.Gain additional software support technician certifications
More About CertificationsSoftware support technician certifications can show employers you have a baseline of knowledge expected for the position. Certifications can also make you a more competitive candidate. Even if employers don't require a specific software support technician certification, having one may help you stand out relative to other applicants.
The most common certifications for software support technicians include Network 5 Certification and Certified Network Computer Technician (CNCT).
Research software support technician duties and responsibilities
- Manage desktop services team members to provide SLA agreements within network support services department.
- Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
- Install and configure multiple UNIX servers and databases using native utilities; configure internal network, configure and manage SSL certificates.
- Develop web base MySQL database using HTML, PHP and Java for affiliate program.
Prepare your software support technician resume
When your background is strong enough, you can start writing your software support technician resume.
You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a software support technician resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.
Choose From 10+ Customizable Software Support Technician Resume templates
Build a professional Software Support Technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Software Support Technician resume.
Apply for software support technician jobs
Now it's time to start searching for a software support technician job. Consider the tips below for a successful job search:
- Browse job boards for relevant postings
- Consult your professional network
- Reach out to companies you're interested in working for directly
- Watch out for job scams
How Did You Land Your First Software Support Technician Job
Are you a Software Support Technician?
Share your story for a free salary report.
Average software support technician salary
The average Software Support Technician salary in the United States is $79,670 per year or $38 per hour. Software support technician salaries range between $55,000 and $113,000 per year.
What Am I Worth?
How do software support technicians rate their job?
Software Support Technician reviews
Work from home, reasonable salary and benefits
You get to help a lot of people in many different ways as well as learning new things about technology
I have aids now due to the painfulness of sitting down all day
Working with The people
There was nothing to like. Everyone was polite an hard workers
Updated January 8, 2025
