As a Software Support Technician, you are responsible for solving software issues, diagnosing related system failures, and writing resolution reports. You will also assist the system engineer in the optimization, development, and configuration of networks. You may be tasked with the installment of upgrades and patch updates. You will need to have great communication, problem-solving and interpersonal skills.
Along with these skills, you will need a customer-friendly attitude, customer service ability, patience, and the ability to work in a team environment. You need a technical understanding of the hardware and software of the systems you are supporting. Also, you will need a bachelor's degree in IT support, computer science, and other computer-related classes and a few years of experience as a support technician. You will also be tasked with knowing the software you are supporting. As a Software Support Technician, you can expect to make a median salary of $45,000 per year.