As a Software Support Technician, you are responsible for solving software issues, diagnosing related system failures, and writing resolution reports. You will also assist the system engineer in the optimization, development, and configuration of networks. You may be tasked with the installment of upgrades and patch updates. You will need to have great communication, problem-solving and interpersonal skills.
Along with these skills, you will need a customer-friendly attitude, customer service ability, patience, and the ability to work in a team environment. You need a technical understanding of the hardware and software of the systems you are supporting. Also, you will need a bachelor's degree in IT support, computer science, and other computer-related classes and a few years of experience as a support technician. You will also be tasked with knowing the software you are supporting. As a Software Support Technician, you can expect to make a median salary of $45,000 per year.
What is a Software Support Technician?
What Does a Software Support Technician Do
There are certain skills that many software support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.
How To Become a Software Support Technician
If you're interested in becoming a software support technician, one of the first things to consider is how much education you need. We've determined that 59.3% of software support technicians have a bachelor's degree. In terms of higher education levels, we found that 8.3% of software support technicians have master's degrees. Even though most software support technicians have a college degree, it's possible to become one with only a high school degree or GED.
Software Support Technician Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of consultant you might progress to a role such as information technology manager eventually. Later on in your career, you could end up with the title information technology director.
Average Salary for a Software Support Technician
What Am I Worth?
States With The Most Software Support Technician Jobs
Mouse over a state to see the number of active software support technician jobs in each state. The darker areas on the map show where software support technicians earn the highest salaries across all 50 states.
Number Of Software Support Technician Jobs By State
| Rank | State | Number of Jobs | Average Salary |
|---|---|---|---|
| 1 | California | 5,107 | $96,547 |
| 2 | Ohio | 1,859 | $62,196 |
| 3 | Texas | 1,653 | $63,666 |
| 4 | Michigan | 1,338 | $63,611 |
| 5 | Florida | 1,251 | $51,408 |
| 6 | Washington | 1,208 | $77,041 |
| 7 | Wisconsin | 1,103 | $65,351 |
| 8 | Missouri | 1,068 | $59,393 |
| 9 | Virginia | 1,065 | $70,001 |
| 10 | South Carolina | 1,005 | $61,898 |
| 11 | Illinois | 920 | $59,302 |
| 12 | New York | 913 | $81,184 |
| 13 | Tennessee | 852 | $58,967 |
| 14 | Pennsylvania | 808 | $86,316 |
| 15 | Maryland | 806 | $86,064 |
| 16 | Louisiana | 784 | $65,392 |
| 17 | Georgia | 783 | $59,789 |
| 18 | Massachusetts | 739 | $75,896 |
| 19 | Kentucky | 695 | $70,129 |
| 20 | North Carolina | 691 | $77,896 |
| 21 | Oklahoma | 682 | $60,504 |
| 22 | Arizona | 673 | $77,741 |
| 23 | Nevada | 649 | $84,560 |
| 24 | Colorado | 603 | $61,290 |
| 25 | Alabama | 596 | $61,598 |
| 26 | New Jersey | 550 | $87,179 |
| 27 | New Mexico | 537 | $57,279 |
| 28 | Indiana | 532 | $67,148 |
| 29 | Minnesota | 504 | $57,748 |
| 30 | Arkansas | 453 | $55,875 |
| 31 | Utah | 436 | $58,483 |
| 32 | Oregon | 366 | $71,999 |
| 33 | New Hampshire | 330 | $68,034 |
| 34 | South Dakota | 321 | $47,465 |
| 35 | Mississippi | 301 | $52,858 |
| 36 | Iowa | 274 | $51,075 |
| 37 | Kansas | 273 | $58,129 |
| 38 | West Virginia | 266 | $60,326 |
| 39 | Connecticut | 251 | $73,035 |
| 40 | Idaho | 170 | $54,483 |
| 41 | Nebraska | 165 | $48,762 |
| 42 | Montana | 120 | $51,892 |
| 43 | Rhode Island | 119 | $71,202 |
| 44 | Delaware | 117 | $79,209 |
| 45 | Maine | 99 | $60,510 |
| 46 | Alaska | 97 | $46,311 |
| 47 | Vermont | 92 | $69,711 |
| 48 | Hawaii | 88 | $57,029 |
| 49 | North Dakota | 75 | $61,093 |
| 50 | Wyoming | 56 | $48,972 |
Top Colleges for Software Support Technicians
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. University of Southern California
Los Angeles, CA • Private
5. California State University - Bakersfield
Bakersfield, CA • Private
6. SUNY at Binghamton
Vestal, NY • Private
7. San Diego State University
San Diego, CA • Private
8. Boston University
Boston, MA • Private
9. New York University
New York, NY • Private
10. Worcester Polytechnic Institute
Worcester, MA • Private
Top Skills For a Software Support Technician
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.9% of software support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.
Choose From 10+ Customizable Software Support Technician Resume templates
Zippia allows you to choose from different easy-to-use Software Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Software Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.
Software Support Technician Demographics
Software Support Technician Gender Distribution
After extensive research and analysis, Zippia's data science team found that:
- Among software support technicians, 26.2% of them are women, while 73.8% are men.
- The most common race/ethnicity among software support technicians is White, which makes up 58.5% of all software support technicians.
- The most common foreign language among software support technicians is Spanish at 48.6%.
Work Experience Programs For Software Support Technicians
Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!
Company: Standard Bank
Cost: Free
Duration: 4-4.5 hours
Company: Blackbird Australia
Cost: Free
Duration: 5-10 hours
Company: Walmart India
Cost: Free
Duration: 3.5-4 hours
Company: Standard Bank
Cost: Free
Duration: 4.5-5.5 hours
Company: Electronic Arts
Cost: Free
Duration: 4-6 hours
Online Courses For Software Support Technician That You May Like
This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...
This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...
Best States For a Software Support Technician
Some places are better than others when it comes to starting a career as a software support technician. The best states for people in this position are California, New Jersey, Pennsylvania, and Maryland. Software support technicians make the most in California with an average salary of $96,547. Whereas in New Jersey and Pennsylvania, they would average $87,179 and $86,316, respectively. While software support technicians would only make an average of $86,064 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Nevada
$84,560
Avg. Salary
2. California
$96,547
Avg. Salary
3. Maryland
$86,064
Avg. Salary
How Do Software Support Technician Rate Their Jobs?
Top Software Support Technician Employers
We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ software support technicians and discovered their number of software support technician opportunities and average salary. Through our research, we concluded that SAP was the best, especially with an average salary of $108,082. Aspen Technology follows up with an average salary of $83,649, and then comes Sutherland with an average of $79,566. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a software support technician. The employers include Kimberly-Clark, Net at Work, and Saxony Partners
Most Common Employers For Software Support Technician
| Rank | Company | Average Salary | Hourly Rate | Job Openings |
|---|---|---|---|---|
| 1 | AT&T | $111,184 | $53.45 | 37 |
| 2 | SAP | $108,082 | $51.96 | 87 |
| 3 | GoDaddy | $105,058 | $50.51 | 15 |
| 4 | Intuit | $101,701 | $48.89 | 24 |
| 5 | T-Mobile | $98,492 | $47.35 | 15 |
| 6 | Dell | $92,412 | $44.43 | 26 |
| 7 | Henry Schein | $91,888 | $44.18 | 23 |
| 8 | Celerant Technology | $90,275 | $43.40 | 16 |
| 9 | Allscripts | $86,754 | $41.71 | 67 |
| 10 | Aspen Technology | $83,649 | $40.22 | 85 |
Software Support Technician Videos
