What is a Software Support Technician

As a Software Support Technician, you are responsible for solving software issues, diagnosing related system failures, and writing resolution reports. You will also assist the system engineer in the optimization, development, and configuration of networks. You may be tasked with the installment of upgrades and patch updates. You will need to have great communication, problem-solving and interpersonal skills.

Along with these skills, you will need a customer-friendly attitude, customer service ability, patience, and the ability to work in a team environment. You need a technical understanding of the hardware and software of the systems you are supporting. Also, you will need a bachelor's degree in IT support, computer science, and other computer-related classes and a few years of experience as a support technician. You will also be tasked with knowing the software you are supporting. As a Software Support Technician, you can expect to make a median salary of $45,000 per year.

There is more than meets the eye when it comes to being a Software Support Technician. For example, did you know that they make an average of $36.97 an hour? That's $76,907 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Software Support Technician Do

There are certain skills that many Software Support Technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.

Learn more about what a Software Support Technician does

How To Become a Software Support Technician

If you're interested in becoming a Software Support Technician, one of the first things to consider is how much education you need. We've determined that 59.3% of Software Support Technicians have a bachelor's degree. In terms of higher education levels, we found that 8.3% of Software Support Technicians have master's degrees. Even though most Software Support Technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a Software Support Technician. When we researched the most common majors for a Software Support Technician, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Software Support Technician resumes include Master's Degree degrees or High School Diploma degrees.

You may find that experience in other jobs will help you become a Software Support Technician. In fact, many Software Support Technician jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Software Support Technicians also have previous career experience in roles such as Customer Service Representative or Consultant.

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Average Salary
$76,907
Average Salary
Job Growth Rate
10%
Job Growth Rate
Job Openings
126,585
Job Openings
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Software Support Technician Career Paths

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Average Salary for a Software Support Technician

Software Support Technicians in America make an average salary of $76,907 per year or $37 per hour. The top 10 percent makes over $106,000 per year, while the bottom 10 percent under $55,000 per year.
Average Salary
$76,907
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Software Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Software Support Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Software Support Technician Resume

At Zippia, we went through countless Software Support Technician resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Software Support Technician Resume Examples And Templates

Software Support Technician Demographics

Software Support Technician Gender Statistics

male

69.2 %

female

26.4 %

unknown

4.3 %

Software Support Technician Ethnicity Statistics

White

58.5 %

Hispanic or Latino

15.8 %

Asian

12.3 %

Software Support Technician Foreign Languages Spoken Statistics

Spanish

48.6 %

French

9.8 %

Portuguese

6.0 %
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Software Support Technician Education

Software Support Technician Majors

16.8 %

Software Support Technician Degrees

Bachelors

59.3 %

Associate

22.9 %

Masters

8.3 %

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High School / GED
Associate
Bachelor's
Master's
Doctorate

Top Colleges for Software Support Technicians

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571
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Online Courses For Software Support Technician That You May Like

Computer Basics - Windows 7/10 - Desktop IT Support Training
udemy
4.2
(1,123)

Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...

Desktop IT Support Level 1 & 2 in real life (Troubleshooting
udemy
4.4
(509)

Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...

Computer Network Fundamentals- IT Helpdesk & Desktop Support
udemy
4.2
(255)

Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...

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Top Skills For a Software Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.6% of Software Support Technicians listed Customer Service on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.

12 Software Support Technician RESUME EXAMPLES

Best States For a Software Support Technician

Some places are better than others when it comes to starting a career as a Software Support Technician. The best states for people in this position are California, New Jersey, New York, and Maryland. Software Support Technicians make the most in California with an average salary of $114,185. Whereas in New Jersey and New York, they would average $107,497 and $98,294, respectively. While Software Support Technicians would only make an average of $94,891 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Software Support Technician Jobs:
649
Highest 10% Earn:
$145,000
Location Quotient:
2.55
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. California

Total Software Support Technician Jobs:
5,107
Highest 10% Earn:
$173,000
Location Quotient:
1.44
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Wisconsin

Total Software Support Technician Jobs:
1,103
Highest 10% Earn:
$135,000
Location Quotient:
1.64
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
Full List Of Best States For Software Support Technicians

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