As a Software Support Technician, you are responsible for solving software issues, diagnosing related system failures, and writing resolution reports. You will also assist the system engineer in the optimization, development, and configuration of networks. You may be tasked with the installment of upgrades and patch updates. You will need to have great communication, problem-solving and interpersonal skills.
Along with these skills, you will need a customer-friendly attitude, customer service ability, patience, and the ability to work in a team environment. You need a technical understanding of the hardware and software of the systems you are supporting. Also, you will need a bachelor's degree in IT support, computer science, and other computer-related classes and a few years of experience as a support technician. You will also be tasked with knowing the software you are supporting. As a Software Support Technician, you can expect to make a median salary of $45,000 per year.
How to Become a Software Support Technician
What is a Software Support Technician
There is more than meets the eye when it comes to being a Software Support Technician. For example, did you know that they make an average of $36.97 an hour? That's $76,907 a year!
Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.
What Does a Software Support Technician Do
There are certain skills that many Software Support Technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed Customer-service skills, Listening skills and Problem-solving skills.
How To Become a Software Support Technician
If you're interested in becoming a Software Support Technician, one of the first things to consider is how much education you need. We've determined that 59.3% of Software Support Technicians have a bachelor's degree. In terms of higher education levels, we found that 8.3% of Software Support Technicians have master's degrees. Even though most Software Support Technicians have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a Software Support Technician. When we researched the most common majors for a Software Support Technician, we found that they most commonly earn Bachelor's Degree degrees or Associate Degree degrees. Other degrees that we often see on Software Support Technician resumes include Master's Degree degrees or High School Diploma degrees.
You may find that experience in other jobs will help you become a Software Support Technician. In fact, many Software Support Technician jobs require experience in a role such as Technical Support Specialist. Meanwhile, many Software Support Technicians also have previous career experience in roles such as Customer Service Representative or Consultant.
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Software Support Technician Career Paths
In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of Consultant you might progress to a role such as Information Technology Manager eventually. Later on in your career, you could end up with the title Information Technology Director.
Software Support Technician Jobs You Might Like
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Create The Perfect Resume
Our resume builder tool will walk you through the process of creating a stand-out Software Support Technician resume.
Average Salary for a Software Support Technician
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Software Support Technician Resumes
Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Software Support Technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
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Karen Peters Software Support Technician |
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Patrick Olson Software Support Technician  Marietta, GA  (660) 555-7797  polson@example.com Experience Software Support Technician2020 - Present Lockheed Martin•Marietta, GA
Systems Support Engineer2010 - 2020 General Dynamics•Lynn Haven, FL
Systems Support Engineer2007 - 2010 General Dynamics•Hattiesburg, MS
Skills System SupportSystem UpgradesInfrastructureComputer EquipmentIISSolarisPhone CallsOn-Site SupportSoftware InstallationProduction Environment Education Bachelor's Degree Computer Science1999 - 2002 University of Texas at Austin•Austin, TX |
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Angela Brown Software Support Technician  Software Support Technician2016 - Present NCRColumbus, GA
Help Desk Assistant2014 - 2016 NCRColumbus, GA
Software Support Technician2012 - 2014 IBMAtlanta, GA
 Some College Courses Finance2007 - 2007 University of South FloridaTampa, FL |
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Contact Information  Columbus, GA (620) 555-0098 abrown@example.comSkills Technical Assistance Android Escalate Hardware Phone Calls Password Resets System Issues Internet Computer System Personal Computers |
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Tyler Price Software Support Technician  Overland Park, KS  (560) 555-4191  tprice@example.com Skills DesktopApplication SupportProject ManagementERPVPNWANInformation SecurityInfrastructureUser InterfaceAssurance |
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Employment History Software Support Technician2019 - Present Sprint•Overland Park, KS
Information Technology/Support Technician2018 - 2019 CKE Restaurants•Santa Barbara, CA
Technical System Analyst2017 - 2018 CKE Restaurants•Santa Barbara, CA
Education Associate's Degree Computer Science2010 - 2012 University of California, Santa Barbara•Santa Barbara, CA |
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- Performed hardware and software repairs, installations and upgrades.
- Manage server and hardware upgrades.
- Updated Service Desk JSP web portal to pull real time metrics.
- Support field engineers on installation and upgrade of SIPRNet and NIPRNet infrastructure.
- quote, and procure IT hardware and software; inventory IT assets in department IT asset management systems(s)
- Provided excellent customer support and technical assistance for AT&T Wireless customers Troubleshot problematic Android and Apple cellular devices.
- Trouble shot UNIX based applications.
- Experience in test of crypto logic related space hardware, alignment, testing of various RF modules.
- Evaluated vendor hardware & software for lab use, resulting in optimal device performance per dollar spent.
- Scripted NB functions in DOS and KSH to perform many daily backup tasks and rpts.
- Provided all software and hardware support and troubleshooting for tower, desktop and laptop PCs and Macintosh users.
- Replaced faulty hardware and assisted in server upgrades during specified maintenance windows.
- OS
- System Support
- Issue Resolution
- EDI
- Complex Application
- Database
- Cloud
- Windows
- Level Support
- Network Security
- Major: Electrical Engineering
- Developed / implemented raise floor hardware location system.
- Configured LAN/WLAN, VPN and wireless network connections.
- Traveled to Windsor, at the FMC Casting plant to set up and implement hardware and network in the plant.
- Developed UNIX shell script to perform backlog cleanup and fixing job.
- Install, move, add and change computer hardware and software.
- Managed backups of Windows servers.
- Administered AD infrastructure and related data center activities in predominantly Windows [ ] environment.
- Convert in-line SQL to Stored Procedures and remove Inter-op from upgrade.
- Supported ATM software and hardware changes and upgrades.
- Install and configure Windows 7 on standard PC hardware.
- Reset passwords and issued ID's Helped users to access applications, troubleshoot operational problems and recycled printers.
- Coordinated a prompt and professional response to customers with hardware issues.
- Administered user accounts in Active Directory for new and existing employees.
- Installed Cabletron, HP switches, Port-masters and Cisco Routers.
- Answered inbound consumer customer calls related to billing inquiries, product and service assessment, system/device trouble shooting and issue resolution.
- Direct and perform configuration of Veritas Volume Manager and Veritas Volume Replicator and conduct firmware upgrades and hardware replacements.
- Created stored procedures to access the data from SQL server 2000 database.
- Communicate directly with business owners and HR professionals, educating them on both the products and the need for them.
- Demonstrated attitudes of openness, tolerance, and versatility with strong communication and interpersonal abilities.
- Worked with HR departmentsexpanding Employee benefit packages.
- Establish strategic partnerships with business owners and C-Level executives in order to bring employee benefits to their businesses.
- Generated custom reports to analyze hardware and software business needs.
- Supervised six desktop support technicians.
- Apply diagnostic utilities to aid in troubleshooting Troubleshoot and resolve local area network problems.
- Configured and maintained Ethernet technologies, VLANS, SUBNETTING, STP, VPN.
- Use trouble ticket system for tracking customer interactions and problem resolution.
- Child Support Orders
- Personal Computers
- Customer Interaction
- User Accounts
- Android
- Hardware
- Active Directory
- Available Resources
- Trouble Shooting
- End User
- Diagnose and correct equipment malfunctions and recovery procedures for system hardware problems.
- Responded to customer inquiries, requests, or complaints concerning their account status, hardware failure, troubleshooting
- Slow or no internet signal or lack of responsiveness on customer computer or web capable devices.
- Learn new computer systems and how to repair them as they are produced from year to year.
- Solved routing policy issues relating to the Internet.
- Installed, maintained, tested, and repaired IPTV, VOIP and personal computers.
- Supported Windows 2000, XP, Office, Cisco VPN and Lotus Notes.
- Escalated trouble tickets, provided follow up.
- Utilize all online resources/tools to troubleshoot and diagnose customer issue for resolution.
- Trouble shooting connection issues such as TCP/IP, Dial-up networking, dial-up adapter, & modem issues.
- Supported seamless day-to-day operations by ensuring optimal performance of hardware, software, and peripheral equipment.
- Take phone calls and solve technical computer problems in a timely manner supporting multiple teams and products.
- outsource call center) Installing and configuring computer hardware, software, systems, networks, printers and scanners.
- Symantec
- Network Security
- Disaster Recovery
- Internet
- Setup
- Hardware
- Active Directory
- Computer Lab
- Group Policy
- Voip
- Assisted students in resolution of routine network, hardware, and software issues.
- Install, maintain and support Windows Server 2008/2003, Outlook 2003 and Zimbra email servers, Microsoft SQL Server.
- Assist with all Microsoft and Windows update patches using System Center Configuration Manager 2012.
- Provide on-call system repairs and upgrades for LAN and WAN clients.
- Provided end-user software/hardware support, new system training for employees, vendors and technical staff.
- Administered desktop/server assets and users on active directory domain and ensured all assets conformed to patch management policies and procedures.
- Travel to client's offices to assist in solving computer hardware and software issues.
- Performed network hardware and software installation, troubleshooting, disaster recovery planning and documentation.
- Managed and tracked media in addition to using tape backup routines and controls.
- Performed contract onsite hardware technical support and installation.
- Log and provide weekly reports to the hardware support team supervisor.
- Collaborate with other lead technicians to refine and improve the deployment process.
- Set up and configure Remote Access connectivity through VPN tunnel on the Boeing Secure Network.
- Selected computers for needed hardware replacement.
- Worked on the implementation of the Windows XP to 7 migration process.
- Trained team on effective troubleshooting techniques, and on new hardware and software.
- Performed troubleshooting of personal computers and peripheral equipment, identifying problems and providing solutions.
- Interfaced with Internet Service Providers and field technicians to troubleshoot problems.
- Worked in conjunction with an on-site vendor field engineer to perform scheduled maintenance and hardware replacement.
- Use Active Directory to administer user accounts, DL's and Security Groups across 2 domains.
- Trained new staff on computer hardware and software.
- Support iOS, Android and Blackberry mobile devices with stand alone or MDM setup.
- Collaborate with other support centers and business units to provide seamless problem resolution.
- Diagnosed and repaired network, software, and/or hardware problems.
- Worked with Application specific i App Templates on F5 load balancers.
- Worked on Layer 2 protocols such as STP, VTP, RSTP, PVSTP+, MST and other VLAN troubleshooting.
- IP
- Hardware
- ATM
- Software Support
- Project Management
- Mac
- Problem Resolution
- LAN
- Sccm
- New System
- Generated documentation on how to use database system.
- Installed and configured blade servers, among others using Windows 2003 Server and Windows 2008 Server.
- Assisted and troubleshoot end users with software enhancements and issues.
- Diagnose, troubleshoot and resolve a range of software, hardware, and connectivity issues.
- Upgraded computers to Windows 7 for the base-wide upgrade project at Joint Base Andrews.
- Provided support to end users on a variety of issues.
- Provided support for LAN, WAN and network.
- Manage and train the junior technicians in hardware support area on repairs of various types of printers/computers and software.
- Install external hardware on local machines (cd/dvd burners).
- Assisted second level technicians with more complex student and instructor hardware related issues.
- Verify complete connection of all hardware and cable media.
- Coordinated with vendors for hardware replacement for desktops, laptops, routers and servers.
- Set up and troubleshoot printers located on the servers.
Learn How To Write a Software Support Technician Resume
At Zippia, we went through countless Software Support Technician resumes and compiled some information about how to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.
View Software Support Technician Resume Examples And Templates
Find the best Software Support Technician job for you
Software Support Technician Jobs You Might Like
- High Paying Software Support Technician Jobs - $106K and Up
- Work From Home Software Support Technician Jobs
- Entry Level Software Support Technician Jobs
- Part Time Software Support Technician Jobs
- Actively Hiring
- No Degree Software Support Technician Jobs
Create The Perfect Resume
Our resume builder tool will walk you through the process of creating a stand-out Software Support Technician resume.
Check Jobs That Match To Your Education
Top Colleges for Software Support Technicians
1. Stanford University
Stanford, CA • Private
2. University of Pennsylvania
Philadelphia, PA • Private
3. Northwestern University
Evanston, IL • Private
4. University of Southern California
Los Angeles, CA • Private
5. California State University - Bakersfield
Bakersfield, CA • Private
6. SUNY at Binghamton
Vestal, NY • Private
7. San Diego State University
San Diego, CA • Private
8. Boston University
Boston, MA • Private
9. New York University
New York, NY • Private
10. Worcester Polytechnic Institute
Worcester, MA • Private
Find the best Software Support Technician job for you
Software Support Technician Jobs You Might Like
- High Paying Software Support Technician Jobs - $106K and Up
- Work From Home Software Support Technician Jobs
- Entry Level Software Support Technician Jobs
- Part Time Software Support Technician Jobs
- Actively Hiring
- No Degree Software Support Technician Jobs
Online Courses For Software Support Technician That You May Like
Computer basics & troubleshooting skills for IT helpdesk support technicians, fixes for printers, email & slow computers...
Learn everything in real life Troubleshooting for IT Help Desk, Helpdesk, IT Support, System Administration and IT...
Learn the basic fundamentals of computer networking & OSI model for desktop support and IT service desk technicians...
Top Skills For a Software Support Technician
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 11.6% of Software Support Technicians listed Customer Service on their resume, but soft skills such as Customer-service skills and Listening skills are important as well.
- Customer Service, 11.6%
- Email, 10.4%
- Troubleshoot, 7.4%
- Hardware, 5.3%
- Technical Support, 5.3%
- Other Skills, 60.0% See All Software Support Technician Skills
12 Software Support Technician RESUME EXAMPLES
Build a professional software support technician resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 12+ resume templates to create your software support technician resume.
Best States For a Software Support Technician
Some places are better than others when it comes to starting a career as a Software Support Technician. The best states for people in this position are California, New Jersey, New York, and Maryland. Software Support Technicians make the most in California with an average salary of $114,185. Whereas in New Jersey and New York, they would average $107,497 and $98,294, respectively. While Software Support Technicians would only make an average of $94,891 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.
1. Nevada
$93,679
Avg. Salary
2. California
$114,185
Avg. Salary
3. Wisconsin
$87,180
Avg. Salary
How Do Software Support Technician Rate Their Jobs?
Software Support Technician Videos
