Where do you want to work?
Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.Education
Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.
Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.
To keep up with changes in technology, many computer support specialists continue their education throughout their careers.Certification
Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.Advancement
Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.Important Qualities
Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.
Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.
Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.
Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.
Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.
|Job Title||Company||Location||Start Date||Salary|
|Support Consultant V||Sap America, Inc.||Newtown, PA||Mar 01, 2015||$157,463|
|Production Services IT Support Consultant||AIG Technologies, Inc.||Charlotte, NC||Mar 14, 2016||$125,000|
|Production Services IT Support Consultant Lead||AIG PC Global Services, Inc.||Charlotte, NC||Sep 11, 2015||$125,000|
|Production Services IT Support Consultant II||AIG Technologies, Inc.||Charlotte, NC||Feb 29, 2016||$125,000|
|Support Consultant||Sap America, Inc.||Newtown, PA||Aug 26, 2014||$121,606|
|Support Consultant||Sap America, Inc.||Newtown, PA||Jan 02, 2016||$117,225|
|Support Consultant||Sap America, Inc.||Plymouth, MI||Jan 20, 2014||$116,150|
|Support Consultant||Sap America, Inc.||Newtown, PA||Apr 15, 2013||$116,150|
|Software Applications Support||Paradigm Geophysical Corporation||Houston, TX||Aug 18, 2016||$115,000|
|Software Applications Support III||Paradigm Geophysical Corporation||Houston, TX||Sep 06, 2014||$115,000|
|Support Consultant V||Sap America, Inc.||Newtown, PA||Mar 05, 2014||$113,958|
|Field Technical Support Consultant||Hewlett Packard Enterprise Company||Marina del Rey, CA||Aug 10, 2015||$111,613 -
|Expert Technical Support Consultant||Sap America, Inc.||Newtown, PA||Aug 21, 2013||$109,677|
|Software Apps. Support III-Visual Interpretation/Modeling||Paradigm Geophysical Corporation||Houston, TX||Sep 14, 2015||$106,832|
|Software Applications Support III||Paradigm Geophysical Corporation||Houston, TX||Jun 03, 2013||$90,688 -
|Member Technical Support IV-Consultant-IT Quality||Cellco Partnership||Warren, NJ||Feb 20, 2013||$90,459 -
|Technical Support Consultant||Nokia Solutions and Networks Us LLC||Irving, TX||Sep 18, 2015||$90,318|
|Support Consultant V||Sap America, Inc.||Newtown, PA||Sep 15, 2013||$89,320 -
|Finance Technical Support Consultant||State Street Bank and Trust Company||Boston, MA||Feb 03, 2014||$89,000|
|Support Consultant||Sap America, Inc.||Palo Alto, CA||Aug 27, 2013||$87,000|
|Principal Software Support||Noetix Corporation||Redmond, WA||Apr 03, 2014||$85,800|
|Product Services IT Support Services Consultant||American General Life Insurance Company||Los Angeles, CA||Mar 09, 2016||$85,000|
|Senior Technical Support Consultant||Aspen Technology, Inc.||Houston, TX||Jul 09, 2016||$76,177|
|Global Markets Financial Technical Support Consult||State Street Bank and Trust Company||New York, NY||Apr 04, 2013||$76,000 -
|Technical Support Consultant II||Sap America, Inc.||Lake Mary, FL||Nov 01, 2013||$75,926|
|Senior Technical Support Consultant||Aspen Technology, Inc.||Houston, TX||Sep 04, 2015||$75,000|
|Field Technical Support Consultant||Hewlett-Packard Company||Alpharetta, GA||Aug 23, 2015||$75,000 -
|Technical Support Consultant||Aspen Technology, Inc.||Houston, TX||Aug 27, 2016||$72,100|
|Technical Support Consultant||Aspen Technology, Inc.||Houston, TX||Nov 30, 2016||$72,100|
|Technical Support Consultant||Aspen Technology, Inc.||Houston, TX||Feb 11, 2016||$71,954|
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