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Become A Software Support Technician

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Working As A Software Support Technician

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates

  • $79,330

    Average Salary

What Does A Software Support Technician Do At Compass Sales Solutions

* Assist our customers with support related questions and issues they encounter related to our software.
* Troubleshoot PC, server, and network-related issues that affect the performance of our software.
* Assist customers with installations of our product as needed.
* Advanced Duties: Build and attach databases for our new customers, import data into our table structure and manipulate data per customers' requests.
* Assist our customers' IT staff with SQL Server configuration related to our software and IIS set up for our mobile application.
* CRM (Customer Relationship Management) data imports from a variety of formats into our database using Microsoft Access and/or SQL Management Studio

What Does A Software Support Technician Do At Caci International

* Responsible for researching, integrating, testing and debugging software images and systems used in the SIGINT collection and analytical process
* Conducts multidisciplinary research and collaborates with system designers and/or hardware engineers for commercial and government software
* Analyzes system capabilities to resolve problems
* Ability to think independently, act quickly to changing requirements, and be flexible to changing demands
* Prepares software loading, testing, and configuration documentation
* Ensures Information Assurance standards are met

What Does A Software Support Technician Do At The CCS Companies

* Ensure AVM campaigns are running on schedule and to specifications, escalating issues as appropriate
* Assist customers with product, service and campaign inquiries
* Work collaboratively with the CCS Relationship Managers to grow existing accounts and monitor account escalations and overall account health
* Act as CCS' product expert to guide customers with best practices and provide content and training as CCS expands services
* Assist assigned customers with the launch of new campaigns, products and services.
* Be responsible for keeping the CCS CRM tools up-to-date
* Contribute to forecasting, tracking, account reviews and product planning meetings
* Support Sales Executives/Relationship Managers, by creating implementation plans and activities for customer onboarding
* Key measures of success: customer satisfaction, customer retention, campaign health and account growth

What Does A Software Support Technician Do At Unitedhealth Group

Ability to effectively present information, document and communicate information related to task and issue to the DSG Tier team in order for them to assist in ticket triage Use pertinent data and facts to identify and solve a range of problems within area of expertise Complete tasks according the timelines and milestones to meet PG and SLA commitments to our clients Under the direction of the Digital Solutions Partner, Manager identifies supplementary COE projects Encourages offshore team inclusion and engagement Meet daily with scrum team to review tasks and queue and answer any questions from team to expedite resolution Respond to client’s questions and issues and provide any self-service tools or education to minimize future tasks and that encourages one breath resolution for clients Ability to effectively multi-task and work on several time-sensitive deliverables

What Does A Software Support Technician Do At Robert Half

* Learning the intricate data a practices of NetSuite
* Participate in Department Meetings, operations, and process execution
* Define, Design, Develop and test business data analytics via searches, reports, and workflows
* Investigate, debug, and resolve system processing issues to enhance operations
* Document process flows, use cases, test plans, and project/Design Requirements
* Technology doesn't change the world.
* People do.
* As a technology staffing firm, we can't think of a more fitting mantra.
* We're extreme believers in technology and the incredible things it can do.
* But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
* Leader among IT staffing agencies
* The intersection of technology and people — it's where we live.
* Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies.
* Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
* We understand not only the art of matching people, but also the science of technology.
* We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job.
* And our network of industry connections and strategic partners remains unmatched.
* Apply for this job now or contact our branch office at 888
* to learn more about this position.
* All applicants applying for U
* S. job openings must be authorized to work in the United States.
* All applicants applying for Canadian job openings must be authorized to work in Canada.
* Robert Half Technology.
* An Equal Opportunity Employer M/F/Disability/Veterans.
* By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
* Req ID:
* Functional Role:
* Software Engineer
* Country:
* USA
* State:
* NC
* City:
* Concord
* Postal Code:
* Compensation:* $40,000.00 to $50,000
* per year

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How To Become A Software Support Technician

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Software Support Technician jobs

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Software Support Technician Career Paths

Software Support Technician
Systems Engineer Information Technology Manager Director Of Information
Chief Information Officer
11 Yearsyrs
Systems Administrator Information Technology Manager
Director Of Information
10 Yearsyrs
Technical Consultant Network Administrator Director Of Information
Director Of Information Technology Services
12 Yearsyrs
Information Technology Consultant Information Technology Project Manager Senior Manager
Director Of Sales
10 Yearsyrs
Project Manager Program Manager
General Manager
7 Yearsyrs
Desktop Support Technician Help Desk Specialist Network Administrator
Information Systems Manager
6 Yearsyrs
Information Systems Technician Systems Administrator Information Technology Manager
Information Technology Director
10 Yearsyrs
Technical Consultant Senior Consultant Information Technology Manager
Information Technology Infrastructure Manager
11 Yearsyrs
Systems Administrator Network Engineer Network Administrator
Information Technology Manager
8 Yearsyrs
Information Technology Specialist Information Technology Consultant Information Technology Manager
Infrastructure Manager
10 Yearsyrs
Systems Engineer Project Manager Program Manager
Marketing Manager
6 Yearsyrs
Network Administrator Systems Engineer Project Engineer
Operations Manager
7 Yearsyrs
Network Technician Systems Administrator Business Analyst
Product Manager
7 Yearsyrs
Information Technology Consultant Senior Consultant Product Manager
Sales Manager
5 Yearsyrs
Desktop Support Technician Systems Engineer Operations Manager
Senior Account Manager
7 Yearsyrs
Network Administrator Information Technology Consultant Information Technology Manager
Senior Information Technology Manager
10 Yearsyrs
Project Manager Senior Project Manager
Senior Product Manager
9 Yearsyrs
Information Systems Technician Technical Support Specialist Systems Engineer
Senior Software Engineer
6 Yearsyrs
Information Technology Manager Business Development Manager Solution Specialist
Solutions Manager
8 Yearsyrs
Network Technician Network Administrator Director Of Information
Vice President Of Information Technology
12 Yearsyrs
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Software Support Technician Demographics

Gender

  • Male

    71.0%

  • Female

    27.0%

  • Unknown

    2.0%

Ethnicity

  • White

    76.7%

  • Asian

    9.8%

  • Hispanic or Latino

    9.8%

  • Unknown

    2.8%

  • Black or African American

    0.9%
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Languages Spoken

  • Spanish

    48.5%

  • French

    12.1%

  • Portuguese

    6.1%

  • Russian

    3.8%

  • Italian

    3.8%

  • Carrier

    3.8%

  • Chinese

    3.8%

  • Mandarin

    3.0%

  • Arabic

    3.0%

  • Vietnamese

    2.3%

  • Cheyenne

    1.5%

  • Cantonese

    1.5%

  • German

    1.5%

  • Swedish

    0.8%

  • Swahili

    0.8%

  • Romanian

    0.8%

  • Korean

    0.8%

  • Hawaiian

    0.8%

  • Ukrainian

    0.8%

  • Kazakh

    0.8%
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Software Support Technician

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Software Support Technician Education

Software Support Technician

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Real Software Support Technician Salaries

Job Title Company Location Start Date Salary
Support Consultant V Sap America, Inc. Newtown, PA Mar 01, 2015 $157,463
Production Services IT Support Consultant AIG Technologies, Inc. Charlotte, NC Mar 14, 2016 $125,000
Production Services IT Support Consultant Lead AIG PC Global Services, Inc. Charlotte, NC Sep 11, 2015 $125,000
Production Services IT Support Consultant II AIG Technologies, Inc. Charlotte, NC Feb 29, 2016 $125,000
Support Consultant Sap America, Inc. Newtown, PA Aug 26, 2014 $121,606
Support Consultant Sap America, Inc. Newtown, PA Jan 02, 2016 $117,225
Support Consultant Sap America, Inc. Plymouth, MI Jan 20, 2014 $116,150
Support Consultant Sap America, Inc. Newtown, PA Apr 15, 2013 $116,150
Software Applications Support Paradigm Geophysical Corporation Houston, TX Aug 18, 2016 $115,000
Software Applications Support III Paradigm Geophysical Corporation Houston, TX Sep 06, 2014 $115,000
Support Consultant V Sap America, Inc. Newtown, PA Mar 05, 2014 $113,958
Field Technical Support Consultant Hewlett Packard Enterprise Company Marina del Rey, CA Aug 10, 2015 $111,613 -
$175,000
Expert Technical Support Consultant Sap America, Inc. Newtown, PA Aug 21, 2013 $109,677
Software Apps. Support III-Visual Interpretation/Modeling Paradigm Geophysical Corporation Houston, TX Sep 14, 2015 $106,832
Software Applications Support III Paradigm Geophysical Corporation Houston, TX Jun 03, 2013 $90,688 -
$100,000
Member Technical Support IV-Consultant-IT Quality Cellco Partnership Warren, NJ Feb 20, 2013 $90,459 -
$114,029
Technical Support Consultant Nokia Solutions and Networks Us LLC Irving, TX Sep 18, 2015 $90,318
Support Consultant V Sap America, Inc. Newtown, PA Sep 15, 2013 $89,320 -
$151,690
Finance Technical Support Consultant State Street Bank and Trust Company Boston, MA Feb 03, 2014 $89,000
Support Consultant Sap America, Inc. Palo Alto, CA Aug 27, 2013 $87,000
Principal Software Support Noetix Corporation Redmond, WA Apr 03, 2014 $85,800
Product Services IT Support Services Consultant American General Life Insurance Company Los Angeles, CA Mar 09, 2016 $85,000
Senior Technical Support Consultant Aspen Technology, Inc. Houston, TX Jul 09, 2016 $76,177
Global Markets Financial Technical Support Consult State Street Bank and Trust Company New York, NY Apr 04, 2013 $76,000 -
$125,000
Technical Support Consultant II Sap America, Inc. Lake Mary, FL Nov 01, 2013 $75,926
Senior Technical Support Consultant Aspen Technology, Inc. Houston, TX Sep 04, 2015 $75,000
Field Technical Support Consultant Hewlett-Packard Company Alpharetta, GA Aug 23, 2015 $75,000 -
$98,375
Technical Support Consultant Aspen Technology, Inc. Houston, TX Aug 27, 2016 $72,100
Technical Support Consultant Aspen Technology, Inc. Houston, TX Nov 30, 2016 $72,100
Technical Support Consultant Aspen Technology, Inc. Houston, TX Feb 11, 2016 $71,954

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Top Skills for A Software Support Technician

ComputerHardwareRemoteAccessPCDeskSupportDatabaseCustomerServiceTroubleshootEmailSetupSQLServerSoftwareSupportWebLaptopsWindowsXPInternetActiveDirectorySoftwareIssuesMacOSTechnicalIssues

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Top Software Support Technician Skills

  1. Computer Hardware
  2. Remote Access
  3. PC
You can check out examples of real life uses of top skills on resumes here:
  • Support personal & business computer hardware and software issues
  • Provided remote access support to customers using remote assistance tools when issue could not be resolved over the phone.
  • Develop and maintain MAC/PC software standardized images.
  • Provided IT technical administration and application and network help desk support for Regional Homebuilders Associations.
  • Developed and implemented database conversions.

Top Software Support Technician Employers

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Software Support Technician Videos

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