As a Software Support Technician, you are responsible for solving software issues, diagnosing related system failures, and writing resolution reports. You will also assist the system engineer in the optimization, development, and configuration of networks. You may be tasked with the installment of upgrades and patch updates. You will need to have great communication, problem-solving and interpersonal skills.

Along with these skills, you will need a customer-friendly attitude, customer service ability, patience, and the ability to work in a team environment. You need a technical understanding of the hardware and software of the systems you are supporting. Also, you will need a bachelor's degree in IT support, computer science, and other computer-related classes and a few years of experience as a support technician. You will also be tasked with knowing the software you are supporting. As a Software Support Technician, you can expect to make a median salary of $45,000 per year.

What Does a Software Support Technician Do

There are certain skills that many software support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed customer-service skills, listening skills and problem-solving skills.

Learn more about what a Software Support Technician does

How To Become a Software Support Technician

If you're interested in becoming a software support technician, one of the first things to consider is how much education you need. We've determined that 59.3% of software support technicians have a bachelor's degree. In terms of higher education levels, we found that 8.3% of software support technicians have master's degrees. Even though most software support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Learn More About How To Become a Software Support Technician

Software Support Technician Career Paths

Average Salary for a Software Support Technician

Software Support Technicians in America make an average salary of $79,670 per year or $38 per hour. The top 10 percent makes over $113,000 per year, while the bottom 10 percent under $55,000 per year.
Average Software Support Technician Salary
$79,670 Yearly
$38.30 hourly
$55,000
10%
$79,000
Median
$113,000
90%

What Am I Worth?

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How To Become a Software Support Technician
How To Become a Software Support Technician Career Overview

States With The Most Software Support Technician Jobs

Mouse over a state to see the number of active software support technician jobs in each state. The darker areas on the map show where software support technicians earn the highest salaries across all 50 states.

Average Salary: Job Openings:

Number Of Software Support Technician Jobs By State

RankStateNumber of JobsAverage Salary
1California5,107$96,547
2Ohio1,859$62,196
3Texas1,653$63,666
4Michigan1,338$63,611
5Florida1,251$51,408
6Washington1,208$77,041
7Wisconsin1,103$65,351
8Missouri1,068$59,393
9Virginia1,065$70,001
10South Carolina1,005$61,898
11Illinois920$59,302
12New York913$81,184
13Tennessee852$58,967
14Pennsylvania808$86,316
15Maryland806$86,064
16Louisiana784$65,392
17Georgia783$59,789
18Massachusetts739$75,896
19Kentucky695$70,129
20North Carolina691$77,896
21Oklahoma682$60,504
22Arizona673$77,741
23Nevada649$84,560
24Colorado603$61,290
25Alabama596$61,598
26New Jersey550$87,179
27New Mexico537$57,279
28Indiana532$67,148
29Minnesota504$57,748
30Arkansas453$55,875
31Utah436$58,483
32Oregon366$71,999
33New Hampshire330$68,034
34South Dakota321$47,465
35Mississippi301$52,858
36Iowa274$51,075
37Kansas273$58,129
38West Virginia266$60,326
39Connecticut251$73,035
40Idaho170$54,483
41Nebraska165$48,762
42Montana120$51,892
43Rhode Island119$71,202
44Delaware117$79,209
45Maine99$60,510
46Alaska97$46,311
47Vermont92$69,711
48Hawaii88$57,029
49North Dakota75$61,093
50Wyoming56$48,972

Software Support Technician Education

Software Support Technician Majors

16.8 %

Software Support Technician Degrees

Bachelors

59.3 %

Associate

22.9 %

Masters

8.3 %

Top Colleges for Software Support Technicians

1. Stanford University

Stanford, CA • Private

In-State Tuition
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA • Private

In-State Tuition
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL • Private

In-State Tuition
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA • Private

In-State Tuition
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA • Private

In-State Tuition
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY • Private

In-State Tuition
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA • Private

In-State Tuition
$7,488
Enrollment
30,018

8. Boston University

Boston, MA • Private

In-State Tuition
$53,948
Enrollment
17,238

9. New York University

New York, NY • Private

In-State Tuition
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA • Private

In-State Tuition
$50,530
Enrollment
4,571

Top Skills For a Software Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 13.9% of software support technicians listed customer service on their resume, but soft skills such as customer-service skills and listening skills are important as well.

Choose From 10+ Customizable Software Support Technician Resume templates

Zippia allows you to choose from different easy-to-use Software Support Technician templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Software Support Technician resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

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Software Support Technician Demographics

Software Support Technician Gender Distribution

Male
Male
74%
Female
Female
26%

After extensive research and analysis, Zippia's data science team found that:

  • Among software support technicians, 26.2% of them are women, while 73.8% are men.

  • The most common race/ethnicity among software support technicians is White, which makes up 58.5% of all software support technicians.

  • The most common foreign language among software support technicians is Spanish at 48.6%.

Work Experience Programs For Software Support Technicians

Virtual work experience programs replicate work at top companies and help you gain the skills to be successful when applying and working there. In only a few hours, learn the relevant tools necessary to complete a typical work day at that company. Virtual work experience programs are 100% free, open-access, and self-paced. No experience or application is required!

Software Engineering Program

Company: Standard Bank

Cost: Free

Duration: 4-4.5 hours

Software Engineering Program

Company: Blackbird Australia

Cost: Free

Duration: 5-10 hours

Advanced Software Engineering Program

Company: Walmart India

Cost: Free

Duration: 3.5-4 hours

Digital Assurance Program

Company: PwC Switzerland

Cost: Free

Duration: 5-6 hours

Software Development Program

Company: Standard Bank

Cost: Free

Duration: 4.5-5.5 hours

Software Engineering Program

Company: J.P. Morgan

Cost: Free

Duration: 5 hours

Technology Program

Company: Deloitte Australia

Cost: Free

Duration: 3-5 hours

Software Engineering Program

Company: Electronic Arts

Cost: Free

Duration: 4-6 hours

Software Engineering Program

Company: Align Technology

Cost: Free

Duration: 1 hour

Software Engineering Program

Company: Quantium

Cost: Free

Duration: 5.5-8.5 hours

Online Courses For Software Support Technician That You May Like

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Technical Support Case Studies and Capstone
coursera

This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations. The IT Technical Support Capstone leads you through a series of technical support case studies that require hands-on work to resolve. You will practice analyzing user help requests and troubleshooting various issues. You’ll demonstrate your knowledge of hardware, software, networking, security, and cloud computing. You’ll...

Introduction to Technical Support
coursera

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree. Get an insider’s view into IT Support work. Learn about IT Support roles and levels, the support escalation matrix, ticketing systems, common support tools, and remote support software. Then, hear about career opportunities and career pathways from...

Technical Support Fundamentals
coursera

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program...

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Best States For a Software Support Technician

Some places are better than others when it comes to starting a career as a software support technician. The best states for people in this position are California, New Jersey, Pennsylvania, and Maryland. Software support technicians make the most in California with an average salary of $96,547. Whereas in New Jersey and Pennsylvania, they would average $87,179 and $86,316, respectively. While software support technicians would only make an average of $86,064 in Maryland, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Nevada

Total Software Support Technician Jobs: 649
Highest 10% Earn:
$136,000
Location Quotient:
2.55

2. California

Total Software Support Technician Jobs: 5,107
Highest 10% Earn:
$153,000
Location Quotient:
1.44

3. Maryland

Total Software Support Technician Jobs: 806
Highest 10% Earn:
$123,000
Location Quotient:
1.04
Full List Of Best States For Software Support Technicians

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Top Software Support Technician Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ software support technicians and discovered their number of software support technician opportunities and average salary. Through our research, we concluded that SAP was the best, especially with an average salary of $108,082. Aspen Technology follows up with an average salary of $83,649, and then comes Sutherland with an average of $79,566. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a software support technician. The employers include Kimberly-Clark, Net at Work, and Saxony Partners

Most Common Employers For Software Support Technician

RankCompanyAverage SalaryHourly RateJob Openings
1AT&T$111,184$53.4537
2SAP$108,082$51.9687
3GoDaddy$105,058$50.5115
4Intuit$101,701$48.8924
5T-Mobile$98,492$47.3515
6Dell$92,412$44.4326
7Henry Schein$91,888$44.1823
8Celerant Technology$90,275$43.4016
9Allscripts$86,754$41.7167
10Aspen Technology$83,649$40.2285

Software Support Technician Videos