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Working as a Software Support Technician

There is more than meets the eye when it comes to being a software support technician. For example, did you know that they make an average of $36.59 an hour? That's $76,102 a year!

Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What Does a Software Support Technician Do

There are certain skills that many software support technicians have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed speaking skills, writing skills and listening skills.

When it comes to the most important skills required to be a software support technician, we found that a lot of resumes listed 8.7% of software support technicians included customer service, while 7.4% of resumes included technical support, and 6.5% of resumes included email. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the software support technician job title. But what industry to start with? Most software support technicians actually find jobs in the finance and health care industries.

How To Become a Software Support Technician

If you're interested in becoming a software support technician, one of the first things to consider is how much education you need. We've determined that 45.5% of software support technicians have a bachelor's degree. In terms of higher education levels, we found that 14.0% of software support technicians have master's degrees. Even though most software support technicians have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a software support technician. When we researched the most common majors for a software support technician, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on software support technician resumes include master's degree degrees or high school diploma degrees.

You may find that experience in other jobs will help you become a software support technician. In fact, many software support technician jobs require experience in a role such as technical support specialist. Meanwhile, many software support technicians also have previous career experience in roles such as customer service representative or systems administrator.

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Average Salary$76,102
Job Growth Rate10%

Software Support Technician Jobs

Software Support Technician Career Paths

Top Careers Before Software Support Technician

Top Careers After Software Support Technician

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Software Support Technician

Software Support Technicians in America make an average salary of $76,102 per year or $37 per hour. The top 10 percent makes over $100,000 per year, while the bottom 10 percent under $57,000 per year.
Average Salary
$76,102

Best Paying Cities

Average Salary
Salary Range95k - 139k$115k$115,415
Salary Range74k - 105k$89k$88,670
Salary Range71k - 105k$87k$87,084
Salary Range71k - 104k$87k$86,832
Salary Range71k - 102k$86k$85,621
Salary Range67k - 99k$82k$82,233
$46k
$139k

Recently Added Salaries

Job TitleCompanyCompanyStart DateSalary
Application/Software Support/Jira/Saas/Salesfoce
Application/Software Support/Jira/Saas/Salesfoce
Management Decisions, Inc.
Management Decisions, Inc.
10/14/2020
10/14/2020
$60,00010/14/2020
$60,000
IT Support Consultant-Desktop Support Specialist
IT Support Consultant-Desktop Support Specialist
University of Iowa
University of Iowa
09/24/2020
09/24/2020
$48,50009/24/2020
$48,500
Software Support Technician
Software Support Technician
Management Decisions, Inc.
Management Decisions, Inc.
09/16/2020
09/16/2020
$41,74009/16/2020
$41,740
POS Software Support Technician
POS Software Support Technician
Randstad
Randstad
07/28/2020
07/28/2020
$44,82907/28/2020
$44,829
IT Support Consultant-Device Deployment Specialist
IT Support Consultant-Device Deployment Specialist
University of Iowa
University of Iowa
07/25/2020
07/25/2020
$48,50007/25/2020
$48,500
See More Recent Salaries

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Software Support Technician Demographics

Gender

male

69.2%

female

26.4%

unknown

4.3%

Ethnicity

White

62.0%

Asian

16.2%

Hispanic or Latino

9.8%

Foreign Languages Spoken

Spanish

48.6%

French

9.8%

Portuguese

6.0%
See More Demographics

Software Support Technician Education

Degrees

Bachelors

45.5%

Associate

20.9%

Masters

14.0%

Top Colleges for Software Support Technicians

1. Stanford University

Stanford, CA

Tuition and fees
$51,354
Enrollment
7,083

2. University of Pennsylvania

Philadelphia, PA

Tuition and fees
$55,584
Enrollment
10,764

3. Northwestern University

Evanston, IL

Tuition and fees
$54,568
Enrollment
8,451

4. University of Southern California

Los Angeles, CA

Tuition and fees
$56,225
Enrollment
19,548

5. California State University - Bakersfield

Bakersfield, CA

Tuition and fees
$7,309
Enrollment
9,142

6. SUNY at Binghamton

Vestal, NY

Tuition and fees
$9,808
Enrollment
13,990

7. San Diego State University

San Diego, CA

Tuition and fees
$7,488
Enrollment
30,018

8. Boston University

Boston, MA

Tuition and fees
$53,948
Enrollment
17,238

9. New York University

New York, NY

Tuition and fees
$51,828
Enrollment
26,339

10. Worcester Polytechnic Institute

Worcester, MA

Tuition and fees
$50,530
Enrollment
4,571
See More Education Info

Entry Level Jobs For Becoming A Software Support Technician

Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Software Support Technician

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 8.7% of software support technicians listed customer service on their resume, but soft skills such as speaking skills and writing skills are important as well.

Best States For a Software Support Technician

Some places are better than others when it comes to starting a career as a software support technician. The best states for people in this position are California, Hawaii, New Jersey, and Washington. Software support technicians make the most in California with an average salary of $103,904. Whereas in Hawaii and New Jersey, they would average $96,331 and $89,230, respectively. While software support technicians would only make an average of $88,493 in Washington, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. District of Columbia

Total Software Support Technician Jobs:
326
Highest 10% Earn:
$146,000
Location Quotient:
1.19
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. North Dakota

Total Software Support Technician Jobs:
149
Highest 10% Earn:
$104,000
Location Quotient:
1.46
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Virginia

Total Software Support Technician Jobs:
1,699
Highest 10% Earn:
$122,000
Location Quotient:
1.22
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Software Support Technician Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a software support technician. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

At Zippia, we went through countless software support technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Write a Software Support Technician Resume

At Zippia, we went through countless software support technician resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

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Top Software Support Technician Employers

1. Sutherland Global Services
4.5
Avg. Salary: 
$33,633
Software Support Technicians Hired: 
77+
2. HP
4.8
Avg. Salary: 
$88,383
Software Support Technicians Hired: 
71+
3. SAP America
4.6
Avg. Salary: 
$102,261
Software Support Technicians Hired: 
54+
4. IBM
4.7
Avg. Salary: 
$84,673
Software Support Technicians Hired: 
36+
5. Intuit
4.9
Avg. Salary: 
$108,244
Software Support Technicians Hired: 
24+
6. Manhattan Associates
4.6
Avg. Salary: 
$88,556
Software Support Technicians Hired: 
24+

Software Support Technician Videos

Recently Added Software Support Technician Jobs

Updated October 2, 2020